Develop Bugs

WM6 Exchange EMail help

I am currently using WM6 and am trying to get EMail through our Exchange server setup; however, my Dash s620 will not properly save the server's address.
The address for our OWA is (ex) mail.email.com:8888/exchange
and this address works fine in Internet Explorer etc, but when I enter this into the phone it removes the /exchange and only saves up to :8888, which then gives me "Error synchronizing" when trying to connect. Our Exchange server does have Exchange ActiveSync enabled along with Direct Push enabled.
Any ideas?
Thanks in advance

I think that you have to check your ActiveSync settings on Exchange. I know that Microsoft have a lot of KB's about that.

It does the same thing on mine, erases exchange, but mine is cool. Are you sure you are putting in the Domain?

jt76542 said:
It does the same thing on mine, erases exchange, but mine is cool. Are you sure you are putting in the Domain?
Click to expand...
Click to collapse
Yeah I've tried every which way I could think of for the login credentials.
I'll sift through some more MS articles tomorrow afternoon, see if I can't find anything... baffled though, really.

K this is going to be a huge PITA I can tell.
I adjusted the Virtual Directory for the default web site in Exchange System manager to point directly to /exchange, eliminating the need for anything after the :8888. It works fine in IE etc, quickly brings up a login prompt. Using the phone's IE and going to the http://mail.email.com:8888 works fine, prompts a login accordingly...
I configured a coworkers Blackberry to use our OWA and it works fine, but I'm not sure if it uses Push Email (Exchange ActiveSync).
What is it about the Dash that won't mesh? The server is not using SSL so I couldn't see it being a certificate issue (maybe it still is?). Is there anyone around who manages an Exchange Server and could perhaps shed some light on common settings that need to be adjusted for Exchange ActiveSync?
Such a nuisance

ActiveSync on the phone reports "The server could not be reached. Please verify the server name." Support code: 0x80072EE7
It reports back with this no matter how I enter the address (which again, works fine in IE). Devil phone

8888 is definetly not standard for publishing ActiveSync.
the software will connect to either MailServer:80 if the SSL checkbox is cleared or MailServer:443 if the checkbox is checked.
don't think you'll get ActiveSync connect to something else.
Why don't you change your port back to 80?
you are already exposing your server to internet without any form of protection (no SSL so your password can be sniffed over the network) and having port 8888 buys you nothing in terms of security since any port scanner will report the port as opened and eventually get the HTTP banner from the IIS Server.
So, get back to a standard config and you'll love your DASH again.
UM

Exchange Server

Long time user of windows mobile devices and long time reader of this great forum ( well nearly 2 years anyway )
I've not contributed much as I dont posses the knowledge that some of you guys have.
For those new people that come on here the only advice I would ever give is search and read, the answers are nearly always there.
Anyway on to my point.
I have just set up an exchange server ( windows small business server 2003 ) and have things syncing across the airwaves nicely.
Laptop, desktop and mobile device all saying the same thing with no duplicates poping up. ( Always seemed to be a problem when syncing between two computers, for me anyway )
Also able to use Outlook Web Access.
Set this up for myself for a couple of reasons, firstly to make sure all computers where synced properly and secondly because it was worth a challange to learn how to do it.
If there are any people out there that would like the facility that exchange server gives PM me, as i will give it a go setting it up.
You will get exchange server syncing ( calender, contacts, tasks and emails ) with desktop/laptop outlook, outlook web access and an email address that you will can use to forward existing mail to. ( sorry only way to get emails to you )
Going to open this up for a couple or more people mainly to get it working properly. ( so far no problems for myself )
If I do open it up for more a donation would be nice to help pay for the outlay of equipment and for the increase in my electric bill to keep it going.
So if anyone is interested feel free to PM me.

What do you have it running on? Looking at doing the same myself.

Just a bog standard computer, nothing special
An old MSI K8 Neo motherboard with an Athlon 64 3000 2 Gig ram
Dual 250 gig discs in raid mirror for data
and a 120gig for operating system
Windows 2003 small buisness server with R2 technologies
it was also an excuse to upgrade by desktop as well.
well chuffed with how seamlessly it works with the syncing.

do you have microsoft direct push enabled on that exchange server? I would like to do that myself, don't know if it's possible

Yes got it set up.
They call it direct push but i think it goes more along the lines of your phone keeping a link open to the exchange server then as soon as an email is recieved it gets pushed across.
From what ive seen so far i'm sure the battery life is longer now than having the phone looking at a set time period for new mail.
Easy to set up as well, especially the phone side.

thanks, is the direct push functionality included in exchange server. Is it on the install cd's? I'd like to install it for my own domain, don't want to spend lots of money on blackberry server or services.
2.edge is enabled all the time on your phone, just as with blackberry? Does your phone send data at an interval, or is it the server that sends?

You need to make sure you have SP1 or R2 Technologies version for direct push with the server software
you have to set up a user profile that has permission to you the mobile services.
Also if your on a dynamic ip address its handy to have an external service set up to keep track of any changes there. And to get the full use of the server a domain name.
on the phone side you go to activesyn, and in the menu is configure server option. configure the server and thats it done.
The phone does seem to have a data connection all the time.
While i'm at work today i will write out the steps i had to do to get it working fully.
at work now so here we go :-
1) Get a domain name www.
2) If on broadband and on a dynamic IP use the services of someone like zoneedit for redirection.
(for remote access) vpn.yourdomainname to your broadband ip address
(for mail ) mail.yourdomainname to your broadband ip address
(for web ) www.yourdomainname to either your ip address if hosting it on your server or to the ip address of your web host.
(for ftp access ) ftp.yourdomainname to either your ip address if hosting it on your server or to the ip address of your web host.
follow the other instructions on zoneedit to forward the dns server addresses to your domain name admistrator.
3) Get Windows SBS or Server 2003 SP1 With R2 Technologies
4) Load onto a PC
5) Make sure all service patches and updates are loaded.
6) Download a program for updating any changes of dynamic IP address such as DirectUpdate and set up a couple of updates to the vpn mail and ftp.yourdomainname. ( easy enough follow the instructions )
7) Go through the todo list and set up wizards on the server.
a) make sure when setting up email and internet that in the creation of a certificate you put in vpn.yourdomainname
b) also make sure when setting up user access they have privilages for mobile access
8) go into internet explorer, content menu and find the certificate you have created and export it.
9) connect your phone via activesync to a computer connected to the server network and copy over the certificate.
10) run the certifcate on the phone to install it.
11) go to activesync on the phone ( can disconnect for this bit ) and set up exchange server using the vpn.yourdomainname
12) after that it should sync
I may have missed a couple of steps in that or have done something wrong but it is all the steps i can remember and it worked for me.

Exchange DirectPush/ActiveSync not pushing

We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...

Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.

Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave

@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Click to expand...
Click to collapse
Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
Click to expand...
Click to collapse
Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!

Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.

If you force a sync and look in your application/security logs, can you see the connection being made by the phone?

Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.

Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Click to expand...
Click to collapse
Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?

For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...

SOLUTION: Syncing with Exchange and using Self Certified SSL Certificate

Right got my Trophy on Saturday and setting it up to work with work e-mail (Exchange 2003) has been tricky to say the least! However I seem to have fixed it and thought I'd share as a weekend of googling and binging couldn't bring an answer.
THE PROBLEM
I wasn't getting any sync with the server and a variety of error codes, despite having installed our certificate as recommended across the web (e-mailed to myself via Hotmail).
Error Code: 80072EE2
Error Code: 85010014
Error Code: 80072EFD (this was the most popular)
Error Code: 80072FA8
Given that the cert had worked fine with my TD2, Android Phones, iPhone and Nokia this was infuriating to say the least, especially when there is a lot to like about the rest of the phone.
What had I done wrong?
BACKGROUND
Setup Hotmail first, then Facebook and then turned my attention to Exchange. Was running through the wizard in the hope of being prompted to load a cert (a la Nokia EAS, but no luck). We don't have self discovery and only use our external IP address to connect to the server (no URL) so had to let it fail three times before being allowed to enter the advanced options. So unsurprisingly with everything in place I got a cert error. Read up how to get it on the device (e-mail to yourself on an already working e-mail account, in my case Hotmail). Still no luck.
After that it all become a non-productive cycle of googling error codes on the web, "power cycling" (turning on and off by a posher name), deleting the account, reinstalling the certificate, reinstalling the account, etc, etc with no luck.
So how'd I solve it - simple, but worth writing down should anyone else not want to waste a weekend! (Caveat - worked for me, can only hope it works for you)
THE ANSWER
1 - Hard reset the phone to start from scratch
2 - As part of the initial setup process entered my Windows Live ID for my Hotmail account.
3 - Connected to Wi-fi to speed up sync.
4 - Once all synced went to my Hotmail Inbox and installed the copy of the certificate I'd sent myself before.
5 - Did a "power cycle" - Turned off phone and then briefly removed battery to be extra sure.
6 - Turned phone back on and added Outlook Account.
7 - All is now working fine - I have contacts, appointments and mail as well as push in both directions (changes made on Outlook come through to device and vice versa).
Now very pleased with the phone, but why this was such a trial between two Microsoft products is beyond me!
Niall

it might be worth getting an ssl from godday $30
save your self a weekend of pain

I just sent the cert to my exchange account and logged in to OWA, clicked the cert, installed it, set up the exchange sync.

Sprint EC05 via OTA and Exchange Active sync

After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?

Ded Muppet said:
After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?
Click to expand...
Click to collapse
Can you change what port the SSL connection is attempting to use?
Maybe check a phone that it works on and compare the port #s
here is a link where there are lots of others discussing the same issue with various fixes
http://peterkellner.net/2010/08/31/samsung-epic-4g-using-microsoft-exchange-with-godaddy/
this one in particular may be of some help
:
Got it!
Samsung Epic 4g, v2.2.1
Corporate Sync did -not- work for me (i.e. Accounts & Sync>Add Account>Corporate>Email address & Password) even using the “\” instructions above.
What did work for me was using the normal Email accounts setup (i.e. Choose “Email” application> Press -menu- and choose “Add Account”> Enter “Email address” & “Password”> Choose “Exchange Account”>Enter “Domain\Username” -used both domain\username no slash in front, “Password”, “Exchange Server.”
Not sure why there is an option for Corporate option for email (perhaps google apps?) if so many people having issues with it. Anyway, just choose the normal email setup.
Click to expand...
Click to collapse
good luck

I have seen this issue on motorola devices but personally never had this happen to me. I use my phone on a 2003 exchange server. In fact 70 percent of the people at my job have company android phones, either htc or samsung branded. Some motos but moto has problems. One thing i could recommend is download touchdown email app trial and it sometimes kick starts your active sync. I'm also not on stock rom if that makes any difference.
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