My captivate's external speaker came loose a few days ago and the sound went dead every time it does. I can temporarily fix it by pressed hard on the back of the speaker and push it back to place however, every time the speaker is so loud (50% or higher) it came loose again. So every time someone call me or the arlam goes off, the sound went dead again.I took my captivate apart hoping I could tighten the loose part but the speaker is just one piece that is all glue together. I'm all for opening the speaker and fix it but Im want to make sure that it is possible. So I just want to know if you can open the speaker and fix this problem, if not is there a place or website that sell replacement for the external speaker? Most of the site I looked only sell stuffs like camera, back covers, and lcd displays.
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I had a strange problem on Sunday where my phone was constantly sending the * non-stop. I tried powercycling and yanking the battery, but it was relentless. The key was still 'clickable', so I decided to disassemble the device and clean the key sensor. (I had disassembled it a while back to replace the screen, so I wasn't intimidated by this procedure.) I used one of the guides on youtube to take it apart, I gently cleaned the sensor with a qtip and reassembled the phone. And it worked! No more stuck keys
Now though, I have a new problem. All conversation comes out of the speakerphone. I can turn the speakerphone on and then off, warm boot, cold boot, yank the battery, adjust the volume properties, I even reflashed the newest Ricky 6.1 rom. Still, I get all audio out of the speakerphone. As far as I can tell it also is coming from the ear speaker, but the speakerphone is loud enough that I could just as well be hearing it instead.
The question is, is this a short? I'd have a hard time seeing it to be a s/w issue after I reflashed. Does anyone have any ideas what I'm facing?
bump.
I realize I'm posting a probable hardware issue to a primarily software forum. I wasn't sure where else to go. If anyone can suggest a different forum that I could post the question at, that would be equally appreciated.
tia
i have same problem please help
take it to service - HW fault .. or if you wish to open device I can tell you what the test points are
I agree with JSP_M
You didn't have this problem before you opened your device. You have the problem now, since you have opened your device, so that obviously means that something went wrong when you opened it.
The audio output is one line. It diverts the signal to the earpiece or the speaker. These diversions are controlled by your registry, since you have reflashed your phone, the registry will have been cleared, so that is not the problem. Plus, you claimed you hear sound in the earpiece at the same time you hear sound in the speaker, so open up your device.
Trace out the lines from the speaker and the lines from the earpiece, if you feel froggy. Then, see if anywhere that shouldn't be touching is, or if something looks brown or discolored. This indicates a short circuit. I can safely tell you though, that something is touching somewhere that is not supposed to be. Listen to JSP_M, he sounds like he has some other points of interest for you test, once you get you phone opened up.
Hope this helps. Later.
jsp_m said:
take it to service - HW fault .. or if you wish to open device I can tell you what the test points are
Click to expand...
Click to collapse
Try to call the customer service line from Tmobile and tell them your phone is defective and they should send you a new one.
The loud speaker is harnessed in the back housing of the phone and the ear speaker is harnessed in the faceplate above the LCD. The pads that they connect to aren't even close to each other and are on opposite sides of the mobo. I have repaired a lot of Dash phones and I have yet to come accross this problem. Try cleaning the pads they connect to and make sure the contacts are making a good connection. Or, if you can live without speaker phone then just remove the speaker from the housing all together.
I'm having the same problem on my Wing (Herald). But I never took it apart. In addition Activesync will no longer work. It never connects but my computer makes the 'ding' and the PPC screen lights up when I connect it so it can't be a bad usb port. It seems like a software problem to me, since it recognizes being plugged in, just not the connection.
What are the registry keys that route the audio?
how can i edit register keys
and i get new ear speaker still same problem
thank you
Send it to customer service
I once had that problem.... I sent it to customer service, and i got a new phone in 3 days. You have to pay for shipping though.
Heeeelppppp
guys i'm having the same problem with speakerphone... it's always on... i can't fix it, no even with the link that says to mess with the usb tab, or by conecting the mini usb cable... is there any type of software out there for me??? what can i do?? i bought my excalibur on ebay so i cant' return it... please someone help me!!!!!!!!!!!
bnut said:
I had a strange problem on Sunday where my phone was constantly sending the * non-stop. I tried powercycling and yanking the battery, but it was relentless. The key was still 'clickable', so I decided to disassemble the device and clean the key sensor. (I had disassembled it a while back to replace the screen, so I wasn't intimidated by this procedure.) I used one of the guides on youtube to take it apart, I gently cleaned the sensor with a qtip and reassembled the phone. And it worked! No more stuck keys
Now though, I have a new problem. All conversation comes out of the speakerphone. I can turn the speakerphone on and then off, warm boot, cold boot, yank the battery, adjust the volume properties, I even reflashed the newest Ricky 6.1 rom. Still, I get all audio out of the speakerphone. As far as I can tell it also is coming from the ear speaker, but the speakerphone is loud enough that I could just as well be hearing it instead.
The question is, is this a short? I'd have a hard time seeing it to be a s/w issue after I reflashed. Does anyone have any ideas what I'm facing?
Click to expand...
Click to collapse
This issue has already been resolved, I myself had the same problem.
http://www.htcwiki.com/thread/140917...n+all+the+time.
This thread helped me out... I just plugged in my mini USB cable and it works again... There are some other fixes there also, good luck!
http://www.htcwiki.com/thread/140917...n+all+the+time.
Check out that thread and let me know if it helps.
I know a lot of people have had issues with the quality of the earpiece speaker, but I can't find anything that matches my experience.
A few data ago, during calls, the earpiece started to crackle really badly - especially at higher volumes. its almost as though the speaker has blown. I tried a trick that worked in my old Nokia n95 and blew and then sucked really hard over the earpiece and this actually fixed the problem for about 5 minutes. Has anyone else had this issue? I guess my phone will have to go back.
I take it its just me then...
I would send it back, I had mine for two days and the poor quality coming from the ear piece I sent it back. I am now looking at a different phone and there isn't much out there.
Got exact same problem on mine - dont know whether to send it back, cured it by turning the volume down. Its almost if the phone drives the speaker too loudly for what it can handle...
Have the same problem. I think it's the speaker cloth that is touching the speaker itself.
If the problem persists I will send it back.
I got my broken screen replaced today, and the ear speaker was working as intended prior to the repair. Now I've got it home, was putting it thru it's paces when I realized I could not hear any calls. The external speaker works just fine, but that's it. Is there something they forgot to reconnect? This is moderately frustrating and I'd like to see if I can solve it on my own tonight before I have to drive back down there tomorrow afternoon. Any help would be appreciated.
You're not gonna be able to fix it on your own.
Did you get anything resolved? From what I remember when I replaced my digitizer, you need to disconnect like 5 ribbon cables. But I don't remember if one went to the speaker you are taking about.
Sent from my Incredible 2 running Zeus 1.3
has anyone taken apart their ion to fix the mic problem? i've found like 2 threads where they took apart the phone but no real guide of how to do so. like one thread shows how to take off the back plate and the other thread shows what to look for to fix the mic problem. the pictures helped alot for me to take off the back plate but being told to just keep tearing down to get to the mic is a really vague description.
please help. im tired of always scrambling to find my headset to talk or using speaker phone that barely picks up my voice when yelling at the bottom mic.
marine417 said:
has anyone taken apart their ion to fix the mic problem? i've found like 2 threads where they took apart the phone but no real guide of how to do so. like one thread shows how to take off the back plate and the other thread shows what to look for to fix the mic problem. the pictures helped alot for me to take off the back plate but being told to just keep tearing down to get to the mic is a really vague description.
please help. im tired of always scrambling to find my headset to talk or using speaker phone that barely picks up my voice when yelling at the bottom mic.
Click to expand...
Click to collapse
Do you remember what did you do before the mic is broken?
You can reference one of my experience:
My mic was broken because of the AC!D Sound Mod not compatible with other mods. Try to reflash the original firmware or do a restore via cwm.
NoobTW said:
Do you remember what did you do before the mic is broken?
You can reference one of my experience:
My mic was broken because of the AC!D Sound Mod not compatible with other mods. Try to reflash the original firmware or do a restore via cwm.
Click to expand...
Click to collapse
i didn't notice it until i stopped using my headset. thinking back on it, i do remember my phone being hotter than usual because i've been playing music all the time since i got the smart wired headset. then my wife called me and she couldn't hear me, my wife's iphone 4 has the tendency of not picking up the other caller but fixed by recalling. she recalled twice and she barely could hear me but by this time i was literally yelling in the car at the phone using the speakerphone.
i got home and put on the headset and she could hear me perfectly. i thought that was weird and next day was had a demonstration in class which i recorded but when i played it back, the volume was so slow that i had to turn up the volume level to max just to barely hear it. so i ran into the service menu, *#*#7378423#*#*, and tested the microphones. the primary mic received and played back at like 10% volume while the secondary mic received and played back at 100% volume.
my phone is completely stock. i haven't come across a need to root unlike other android phones i've had.
There is a thread, somewhere buried in the forum merge, that showed someone fixing the gasket around the mic assembly. Apparently it can slip off and cover the sound hole. I'd search for this. I do remember it required breaking down the phone a little bit to get to the mic.
http://forum.xda-developers.com/showthread.php?p=32843854
Also please post questions in the question section
Sent from my LT28at using xda app-developers app
Contact Sony and send in for repair. Pretend you don't know anything and don't know what happen I screw up mine and sent it in for repair. Sony was very easy to deal with...(I bought mine on Craigslist not from Sony or AT&T)
*grumble*
Why do you want to take it apart when it's still under warranty? Just send it in to Sony. I know it can be an inconvenience but it's not worth the risk of ripping a ribbon cable and making your phone useless. You should only disassemble the phone if it's not under warranty...
Here is a video of the dis-assembly if you need it. Proceed at your own risk.
www.youtube.com/watch?v=YFR6vhUEZyc
johnbyebye said:
*grumble*
Why do you want to take it apart when it's still under warranty? Just send it in to Sony. I know it can be an inconvenience but it's not worth the risk of ripping a ribbon cable and making your phone useless. You should only disassemble the phone if it's not under warranty...
Here is a video of the dis-assembly if you need it. Proceed at your own risk.
www.youtube.com/watch?v=YFR6vhUEZyc
Click to expand...
Click to collapse
yeah its still under warranty but i don't have a back up phone. so if i send it in, i won't have a phone for a minimum of 3 weeks. i almost died the with my first ion when the battery took a dump and did the wait to drain then charge for 2 days and troubleshoot both online and in store for another 3 days. they said i would have to send it in for repairs but i was lucky because i was still within the in store return/exchange policy so they just gave me a new phone. this one lasted probably 2 months before this microphone issue came up and none of my local cell phone repair stores service the ion and they charge like $60 just to find out what is wrong with it without a guarantee they can fix the problem because they don't have the parts for a repair.
so its either, go to a local store and pay $60 for something they can't fix or pay shipping to send it in to sony for repair which could take up to a month without a phone or pay nothing and did it myself when all i have to do is probably remove that gasket covering the microphone hole and can be done within an hour. which one would you pick?
marine417 said:
yeah its still under warranty but i don't have a back up phone. so if i send it in, i won't have a phone for a minimum of 3 weeks. i almost died the with my first ion when the battery took a dump and did the wait to drain then charge for 2 days and troubleshoot both online and in store for another 3 days. they said i would have to send it in for repairs but i was lucky because i was still within the in store return/exchange policy so they just gave me a new phone. this one lasted probably 2 months before this microphone issue came up and none of my local cell phone repair stores service the ion and they charge like $60 just to find out what is wrong with it without a guarantee they can fix the problem because they don't have the parts for a repair.
so its either, go to a local store and pay $60 for something they can't fix or pay shipping to send it in to sony for repair which could take up to a month without a phone or pay nothing and did it myself when all i have to do is probably remove that gasket covering the microphone hole and can be done within an hour. which one would you pick?
Click to expand...
Click to collapse
As long as you understand the risk, then by all means, take it apart. I have a "dumb" phone that I use for situations like this so my answer would be sending it in to Sony.
johnbyebye said:
As long as you understand the risk, then by all means, take it apart. I have a "dumb" phone that I use for situations like this so my answer would be sending it in to Sony.
Click to expand...
Click to collapse
yup did it. if i was in your position i would send it in as well but that is not my case. this "procedure" didn't involve any unplugging of connectors or moving ribbons, just needed to remove the back plate and i guess the inner support bracket? that is on top of the mainboard and the battery. taking off that bracket exposes the mic array and the mic hole/port is actually on the bottom of that bracket.
took apart the phone once and found that gasket cover like 3/4 of the hole to the mic array (looks like a stack of metal plates at the bottom). removed it fully and put everything back and it worked but it gave off a little echo then remembered that the mic array had like adhesive marks on it the size of the gasket. so i took it apart again and used some of my double sided adhesive that i use for digitizer repair/replace and a precision knife to cut it to form the gasket and put it back into place and now it sounds perfect.
i guess that gasket is used to keep the mic array from moving too much and causing interference. anyways, fixed it in like 45 mins.
thank you for all your help.
marine417 said:
yup did it. if i was in your position i would send it in as well but that is not my case. this "procedure" didn't involve any unplugging of connectors or moving ribbons, just needed to remove the back plate and i guess the inner support bracket? that is on top of the mainboard and the battery. taking off that bracket exposes the mic array and the mic hole/port is actually on the bottom of that bracket.
took apart the phone once and found that gasket cover like 3/4 of the hole to the mic array (looks like a stack of metal plates at the bottom). removed it fully and put everything back and it worked but it gave off a little echo then remembered that the mic array had like adhesive marks on it the size of the gasket. so i took it apart again and used some of my double sided adhesive that i use for digitizer repair/replace and a precision knife to cut it to form the gasket and put it back into place and now it sounds perfect.
i guess that gasket is used to keep the mic array from moving too much and causing interference. anyways, fixed it in like 45 mins.
thank you for all your help.
Click to expand...
Click to collapse
Good job. Glad you fixed it.
Looking for feedback from people that have had to mail out their Razer phone for warranty work. How long did it take to get it back?
I'm thinking about mailing mine off vs trying to fix it myself.
The issue I'm having is my speakers are crackling, even post "audio update" that reduced volume by around 30%. I can't get above 3\4 volume without having the speakers start crackling. What's strange is the crackle seems to be worse when orienting the phone to the side vs upright.
Both of them are doing it. Not sure if they are just dirty or they are blown, but when I first got my phone I would play most things at full volume often. I thought about pulling the speaker grills off since I read that sometimes the adheasive loosens and things vibrate but I wasn't sure how I was going to re stick them back down. Can't find replacement grills anywhere. Or replacement speakers for that matter. So I was going to send it in.
Sent from my Phone using Tapatalk
11 days round trip to Germany from UK ended up with factory replacement
The first time i sent my phone there it took 4 days to come back but the second time it took around 10 days. I asked why and they said "limited supplies" now i had sent 2 phones and both had speaker problems. The first was a heavily cracking bottom speaker after 3 weeks of use. The second one was both speakers weakening but not cracking and the third one has the same problem which is weird given that they advertized the speakers as good. Hopefully they fix this because i wanna buy razer phone 2