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I hate T-Mobile!!!!! Well I love them up until now.
Theytold me when I renewed my contract over a week ago that the HTC Desire was in high demand and it would take 10 days to deliver! Ok not a problem they are now telling me though they have no idea when they will be able to get it to me and advised me to phone my local store (as I deal with the contact center). My local store is refusing to answer the phone and I have tried T-Mobile stores all across the county and they all have massive waiting lists and not accepting any more names :-(
They also said they would buy from Carphone Warehouse but none of their stores are answering the phones......
My last attempt one of the suppliers my company deals with on a weekly basis have 5 HTC Desires sitting in the warehouse ready for purchase but T-Mobile are refusing to let me get it from there! I can't afford to buy it myself and I don't see any harm in them buying it from there for me. They gave me the reason that each supplier gets a different price for it so I replied with well I will pay the difference (wouldnt be alot surely) but then they changed their story saying we are not allowed to purchase from companies that are not T-Mobile Accredited!!!!
This is winding me up now. Its my birthday tomorrow and I really want my new phone but I can't afford to buy one myself!!!!!
Sorry just having a rant. Anyone here work for a T-Mobile store and can get me one on my contract?
Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)
Could be some time for htc to get the phone altered to use the SLCD screens. Google amoled + htc + samsung for a better explanation than mine!
In the mean time, what is t mobiles "cooling off period" for sending a handset back after it being supplied? You could use this opportunity to try out the competition, and send the thing back before the dead line and try something else!
Make enough of a nuisance of yourself and you may move up the priority list!
Who knows, you may end up liking either a sony x10 or a galaxy s. If I could not have a desire, I'd lean towards the galaxy s.
Sent from my HTC Desire using XDA App
That's a bit out of order from Samsung, if they had an agreement they have to fulfill it with HTC...
Well when my Desire stopped vibrating I called up T-Mobile (This was within the first week of release) and the rep told me they had around 900 Desires in that morning and by 16:46 the same day they had 54 left. I got number 52 as two had been sold whilst I was explaining my problem. That was in April.
So either the phone is much more popular than I thought and HTC can't make them quick enough (which is likely due to AMOLED shortages) or they didn't expect such a high demand after the initial early adopter phase (First month).
Sounds like you are not making enough fuss to customer services!
I phoned orange up a couple of months ago as I was getting the same stuff.
First they said they were in stock and I could have a really decent contract with free phone!!!, but... literally phoned about 20 mins later to make an order and it had changed to 300 mins less and £50 for the phone! and the best part was they said stock would be another 2 weeks to a month and I can't go on the waiting list as it's full!
Pissed off, I decided to go to high street stores to get a more expensive contract and alas, no-one had any and if they did I was told that the tariff I was on would mean I would have to pay £75 for the phone!!!
So I got home, got myself in a strop and phoned orange to complain, funny enough they added me to the list (before it was full), they said when the phone was in stock they would text me and as soon as the text came through I needed to call them straight away as it was first come first serve after the text was received.
Patiently waiting (not) I decided to call the next day to find out whether it had come in, they said yes and were sending the texts out to everyone now, with 6000 odd people on the list I didn't fancy my chances!
Somehow while trying to get them to haggle on the contract (cancellations dept) which they did in the end - gave me a great contract, god opened up the heavens and I got my text whilst on the phone, the lady sounded like she didn't believe but I gave her the code and she said congrats and that I could reserve a black one!!
The next day there is my shiny new Desire on my doorstep!!!
The End... lol
they seem to have it in stock on the t-mob website:
http://www.t-mobile.co.uk/shop/pay-monthly/htc-desire/mobile-tariffs/
wnp_79 said:
Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)
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Judging by reports, galaxy s is the best sold phone in South Korea ever since it was released, and it surpased Iphone in sale numbers around the world. Samsung is planning to sell 10 million pieces of this phone...
T-Mobile and their stores are getting regular deliveries but because there is such a backlog they go before they even reach the shelf!
I spent the whole day on the phone to T-mobile yesterday they were phoning around all the stores in the county as well as Carephone Warehouse (who none of their stores were answering)
There was stock at one of our local suppliers but T-Mobile refused to purchase from there.
I finally late yesterday managed to get hold of Carphone Warehouse local to me who told me they had sold 10 that day and there was 1 left so I told them to hide that phone and keep it for me and went down there after work and collected so I finally have my Desire
T-Mobile did lie though and said it would be free but I had to pay another £30 to get it :-( - Better than waiting for months though
By the way I don't like the Samsung's
Not a device for me
Good news. You'll love this phone. Give the battery a few charge cycles before expecting to see it's full performance tho. Its worrying at first!
Sent from my HTC Desire using XDA App
You should have switched to another network
Well wr8_utd, There is that option but using the points below you can see why I dont:
> o2 - Had very poor experiences and hate them - My company used them as well when I fist joined and nothing but problems
> Orange - Poor to no signal in my local area
> 3 - Heard lots of problems about them
> Small dealers like Tesco - Can't offer me what I want
> Virgin - My dads on it and he doesn't get a signal anywhere! No point in having a mobile
> Vodafone - Possibly a viable option - Who my company is currently with and apart from two months having a bill around £6,000 for one handset they have been good.
> T-Mobile - I have been a very loyal customer for I think it must be about 6 years now (back when they were 1-to-1?) That gives me negotiation points
> T-Mobile - I have brought many customers to them over the last few years through my account - again adding to my negotiation powers
> T-Mobile - Always offer me exactly what I want (even when they don't have a contract that offers exactly what I want) - For instance When I wanted the HD2 to get it free their cheapest contract was £40 per month. I told them I wanted that phone for free but only pay £30 per month + wanted unlimited internet but I was happy to juggle min and texts with them and they were happy to comply
> T-Mobile - One of the best Customer Support Centres I have ever experienced. apart from one or two prats over there who don't know what they are talking about they are normally very kind / generaly know what they are talking about / normally answer quite quickly (until recently but select that you are leaving them and they answer very quickly )
> For what I am on every other network seems to charge me more
> HTC Desire - Seems out of stock with every network...
Now you can see my logic behind sticking with them.
Hehe yeah I can see why now
Is it out of stock at stores as well now?
Oh and how is the 3 Network?
As I said above I haven't personally used the 3 network but I haven't heard a single good word about it, its all been bad so I am not tempted to go near them.
All the T-mobile stores have massive waiting lists, Online shops all over the place say out of stock. All my suppliers at work apart from one our out of stock (even the mobile specialists suppliers are out of it) So I imagine its the same all round. The trick is to keep trying every day I was lucky, Our local carephone warehouse received stock in the morning I was ringing them all day but they were under staffed and too busy to answer the call. Finally got through to them abour 2pm and they had one left which they hid away and reserved for me
Nothing wrong with 3 UK service is improved from their call centre and shops are fab .. good deals as well plus the bombed all other companies out of the water £349.99 for unlocked unbranded desire when they first came out
Give em a go oh and very few two year contracts most eighteen months
Sent from my HTC Desire using XDA App
Oh forgot to add they were poor at beginning when they first started hence poor reports but honest they are probably on of the best now (just get unbranded handset if you do their firmware updates are the only issue )
Sent from my HTC Desire using XDA App
2 other option is
1) Get them to buy a nexus one for you and flash it
2) Get a wildfire
I intend to get one of the 3 Desire deals and unlock it. Will I have any issues after I unlock it?
meteor
i had problems getting my desire too, it was meteor in ireland i vent to 3 shops and they said they don't have them in stock and the third shop guy said they dont have it and he offered legend instead but some miracle happened when i said no he went to check stock second time and he brought phone over, they are acting strange ..
i hate t-mobile i have been with them over 8 years and they still treat me like S**T i only stay with them as its cheapest option but there like virgin terrible Cusomer support but as long as you never have to deal with them its mostly good. i personally went and got a desire off ebay 280 new, and a £10 pay monthly sim which was cheapest option and didnt tie me into a long contract which i hate especially with a company i dont like lol. mind you all phone companies need a slap for using the word unlimited to mean limited how much more proof do you need the benter then a 50p note.
Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
dead78 said:
Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
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yup found out a couple of months ...........i believe there should b a couple of threads on it
lballer69 said:
yup found out a couple of months ...........i believe there should b a couple of threads on it
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they're saying it changed it on October 5. yet another way we're taking it in the pants as a result of Sprint getting the iPhone and another reason to never bother ordering a phone from Sprint.
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
Amd4life said:
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
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yep, you're 100% right.
man, I was on the fence before about upgrading my Epic...there's no way in hell I'll do it now. when you look at everything that's gone lately, Sprint's shown they're willing to screw over their entire customer base for the sake of luring in new customers with this gimmick Apple crap. now they've got their big sales figures and they can all pat each other on the backs for a job well done.
do the other carriers require up front payment for their devices?
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
Sent from my SPH-D710 using Tapatalk
lookout4theyeti said:
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
Sent from my SPH-D710 using Tapatalk
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frankly, the "we need to do this to keep unlimited data" excuse has lost its appeal. all I'm seeing is a fledgling company pulling back on service in order to accommodate the iPhone and keep itself in business. as it stands now, I live in an area where my data service is horrendous. calls to Sprint are essentially pointless since I'm given an endless string of excuses as to why I can't download faster than .2 Mbps on 3G and why I can't stay connected to 4G for more than a couple of minutes. I've been with Sprint for over 10 years and I've seen all aspects of quality within the company deteriorate considerably in that time. The simple fact is that they're network couldn't accommodate the demand of all the Android devices on it; I can't even imagine what the surge of new iPhones is going to do to service.
meanwhile, we're told that every courtesy we received is being taken away in order to assure a high level of service. that would be fine except there is no longer a high level of service to maintain. I've actually had Sprint tell me that their changes aren't so bad because they're simply doing what all the other carriers do; therein lies the crux of why having 3.5 carriers dominate a nation of roughly 400 million people isn't good for anyone. a struggling company in that setting has no incentive to do anything but keep its doors open. they've lost the will to differentiate because they no longer have to; their sole concern is to avoid being subsumed by one of their competitors. most investors (myself included) doubt Sprint's ability to sustain itself beyond the next couple of years because they're a poorly managed company who've become notorious for making extremely poor decisions - this recent backpedaling from WiMax is one of the worst.
so yeah, great we get unlimited data. we'll see how well that unlimited data that Sprint's stripped away all incentives for holds up when an already super-saturated capacity is unable to withstand the demand from this gadget they've bet the farm on.
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
It is probably better this way. When you charge to credit card, they don't add the weird few dollars here and there taxes in the taxes and surcharges sections (this is in addition to the tax they charged on the phone purchase itself) I probably got another $5-$6 in random taxes I had to complain about to get back.
I agree that data speeds on Sprints unlimited plan sucks. I will contest to that. Sprint's network simply is being overwhelmed from all the traffic they get from all the smartphones out there. So Sprint came up with a plan. The plan is going to cost $10b over time I think it was. To come up with the money Sprint has to cut cost and create more revenue. To cut cost Sprint got rid of certain luxuries we were receiving as consumers. To create more revenue Sprint fought to get the Iphone on board (Sprint announce this was their biggest sales day ever). Simple economics. Remember Sprint is a far 3rd behind the top two cash cows we know as AT&T and Verizon. Sprint is not financially stable right now but, making these necessary moves will help us as consumer in the long run. I know you pay now, and, you want it now, but, all we can really do is wait till Sprint finish's with their $10B project in your area.
Seriously? You all look at this as "exploiting the customer"? What they got rid of was effectively an interest free credit card that people were abusing. No, doesn't make any business sense at all, certainly not.
True exploitation would be them deciding to charge interest on your balance.
Sent from my SPH-D710 using xda premium
buggerritt said:
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
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Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
I'm right there with you man! I sold a Dell Venue Pro so I could get my Epic Touch and I still have an Atrix on At&t and am looking at over $500 if I leave At&t. All that so I could get a 1/2 inch bigger screen and a slightly faster phone. Oh well at least I got a good one, no Los or any other issues thus far.
Sent from my SPH-D710 using xda premium
I just paid my Sprint bill the other day. With activation, the phone, and my normal bill, it was $578.06. No more bta? Who cares. If you don't have the money, you probably shouldn't buy the phone anyway.
Sent from my SPH-D710 using XDA App
Verizon still allows billing to your account. This last carrier nonsense isn't true
heygrl said:
Verizon still allows billing to your account. This last carrier nonsense isn't true
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that's what I thought. quite frankly, this argument that deadbeats have ruined the bta is a bunch of b.s. because that would be a punitive major and not something supposedly introduced to insure a high level of future service. the reason why bta is a solid option is that it means not having to rely on Sprint to refund your money in the event you decide to return a recently purchased phone. what this new move does is allow Sprint access to the customer's money immediately, which is actually a better move from an accounting standpoint since funds collected can be immediately invested. however, my biggest beef with this change of policy is that like all the other changes we've endured in recent weeks, they're all being done to accommodate the iPhone. like many others, I'm not remotely convinced of Sprint's able to even stay in business long enough to see all these supposed service improvements take place, so right now (and for the immediate future) all that's happening is Sprint is pulling back on customer services to pander to the iPhone.
Like another poster said this is to accommodate fraud. I work for another big name phone company and this is a way to keep people from calling in and ordering multiple phones on an account and having them shipped and once you see that these phones were ordered and you did not order them you call sprint and they have to foot that bill. If there is a credit card used it is tied to the person who used it and fraud is dealt with easier through the CC companies because they have more info. The FCC are coming up with all these rules to help us as consumers. It kinda makes it harder but safer. Anyone who knows your information can order on your account and that is scary. We see people on this forum who call in and tell lies all the time. Fruad is no joke. If it makes it safer why not?
Sent from my hand crippling Epic 4g Touch
Thanks for sharing this. I think you hit the nail on the head and I wish more people were willing to look at their own situation objectively and take some personal responsibility.
Sprint is a business, making business decisions. If they need to make changes to stay viable, then they should make them. If I decide at some point I don't like them, I can go somewhere else. It's the beauty of free enterprise and consumer choice.
oscarthegrouch said:
Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
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Who orders from Sprint anyway? There's always some place cheaper to get the phone of you're eligible for an upgrade. Ordering from places like Amazon or Wirefly at the very least saves you tax.
Sent from my SPH-D710 using Tapatalk
My local Best Buy is great about returns and will price match any other vendor that has a unit in stock. I've never ordered from Sprint.
Sent from my SPH-D710 using xda premium
Well I will shorten the story as to get to the point. When we were moving to a new house we wanted to transfer out AT&T service to the new address. During the conversation they tried to get us to add wireless. I was not that interested but the lady came up with about 625.00 worth of discounts including a 400.00 visa card. So we took the plunge and got a couple of Galaxy notes.
Then AT&T failed to show up for two appointments for the installation and caused me to miss 3 days of work. I decided to go with the local cable company instead and they were there the next day. So due to this our deal for the 625..00 discounts were no longer valid. So I knew we were going to have to return the phones (AT&T 30 days). So I ported my number back and only had 9 days of use, my wife canceled hers the day we returned them she had 16 days of use.
So I talked to AT&T and they said wait for the updated bill. Well the next bill came and it was not corrected and they still were charging us, plus one 325 ETF. So I contacted them and went to the store and made notes for them to correct my bill so I could pay it. I keep getting bills and messages stating past due and they are terminating service. More calls and they said they were assigning this to an investigation department and it should be cleared up in 7 days. Not so and I received a new bill today for almost 900..00. I was clearly furious and set my recorder to record the call.
On the phone and transferred one time I get to an agent. I made her aware of taping the conversation and that it would be used in court if necessary. I also warned that if my account was turned over to a collection agency they would be sued by my lawyer. After explanation I stated again I wanted my final bill so I could pay it and this was going to be my last time to call and ask.
She then had to talk to an ICU group and within 30 min I was told my account was settled with a 0.00 balance. I said you mean I don't owe anything? she said yes your balance is zero. She said sorry for all the trouble.
Bottom line while I'm happy of the outcome it just shows that these contracts are a nightmare to get out of at least mine was.
I hope others can relate to my experience.
Glad you got it figured out. I think it shows that they don't always intend to be as evil as it seems, it more than likely is a result of the left hand not talking to the right (or in the case of such a large company, none of the fingers talking to each other). It doesn't excuse their crazy conduct, but it helps make sense of it all.
Sent From My Sprint Galaxy Nexus via XDA Premium
So I was just on my account and noticed a message about Sprint service dicount requiring proof of eligability. Apparently Sprint is checking to see if we are eligable for our discounts(if your receiving any). From what I understand, if you upgrade after 7/29, Sprint is making you proove that you are eligable for the discount. Check out the Sprint community thread for more info:
http://community.sprint.com/baw/thread/86317
:thumbdown:
Yep, luckily I got my upgrade on launch day(first upgrade in 4 years). I will have to switch the account owner to my wife or something in the future, she gets a 25% discount I think......
yeah i just saw this.
I have the studentrate discount that gave people 25% off. Although it shows up as an Employee discount (not sure why).
:
All they need to see is a your valid work ID. If you don't have a work ID I believe a current paystub works.
I don't see a big issue here. You upgrade and prove you still are eligible for the discount.
If you are no longer eligible then your sol. I'm willing to bet sprint will save a bit of money by catching the people who no longer work for a company that has a discount.
Or their list of preferred companies has changed.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I know I got one after I upgraded to my GS3..don't know why but I'll take it.:thumbup:
Sent from my SGH-I747 using xda app-developers app
DroidBabe said:
:thumbdown:
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How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
akarol said:
How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
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Liars? Im not lying. When I bought my Samsung Moment, the rep that sold it to me (store manager) added an employee discount to my account. A year or so later, a tech at the repair center changed the discount to a Sprint employee discount. Honestly, the discount has helped Sprint keep my business. If it comes down to having to activate a new account and cancel my current account in order to have my wife as the account holder, I might as well just say F it and go with ATT or Tmob and get me some freaking LTE. Although, I got my phone before they implemented the changes, so it doesnt effect me yet.
Speedin07si said:
All they need to see is a your valid work ID. If you don't have a work ID I believe a current paystub works.
I don't see a big issue here. You upgrade and prove you still are eligible for the discount.
If you are no longer eligible then your sol. I'm willing to bet sprint will save a bit of money by catching the people who no longer work for a company that has a discount.
Or their list of preferred companies has changed.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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The "issue" is that gobs of people have corporate discounts with Sprint that they shouldn't have because they have never worked for the company they claim for the discount and Sprint didn't require proof, so if Sprint starts requiring people to prove that they work for said company, then they'll lose their discount. Like you said, not a problem for people with legit discounts, but the ones who cheated the system will.
ydoucare said:
The "issue" is that gobs of people have corporate discounts with Sprint that they shouldn't have because they have never worked for the company they claim for the discount and Sprint didn't require proof, so if Sprint starts requiring people to prove that they work for said company, then they'll lose their discount. Like you said, not a problem for people with legit discounts, but the ones who cheated the system will.
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When I got my discount over 4 years ago I had to bring in my employee ID to show the sales person. Who then authorized it.
And the ones who cheated the system well they can go off in a corner and cry about it, I'll throw a box of tissues at their head.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I work for yellow roadway and I get a 23% discount . The rep in store wouldn't verify my discount he said that they add it that day you upgrade or become a new customer and you have 14 days to FAX or email proof to sprint. Other than scanning and emailing my form and employee ID the new system is legit . You cheaters cause the prices to raise
Sent from my SPH-L710 using xda app-developers app
akarol said:
How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
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Bad because what if Sprint tries to take away the discount for people who DO qualify. Seems like a hassle to me to send in paper work. Im not lying about where I work tho. Sucks a few ppl ruin it for the ones that are telling the truth.
I hope that I can just go into the store and show them my employee ID.
Check this page. It should tell you when your documents need renewal. Mine should be good through June 02 2013.
Speedin07si said:
When I got my discount over 4 years ago I had to bring in my employee ID to show the sales person. Who then authorized it.
And the ones who cheated the system well they can go off in a corner and cry about it, I'll throw a box of tissues at their head.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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You didn't have to do it in person like you did and the way it was setup you could get a discount without having real proof, but I agree with you 100% on the rest.
DroidBabe said:
Bad because what if Sprint tries to take away the discount for people who DO qualify. Seems like a hassle to me to send in paper work. Im not lying about where I work tho. Sucks a few ppl ruin it for the ones that are telling the truth.
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So then they show their ID and the discount is back on their account. It would take like a 5-10 minute trip to a Sprint store. If you cant handle that, then you dont deserve the discount.
I've been with Sprint through the ups and downs for over thirteen years now and I must say that while I agree that those who do not qualify for discounts do not deserve them, Sprint has taken a major step back in the level of appreciation and respect consumers can expect. A few years back it seemed like things were really turning around with the introduction of the Premier loyalty program. For the first time ever, it felt like the higher ups at Sprint understood that the consumer is the reason this company continues to exist and the long term clients were responsible for sustaining the company through the lean times to get to the profitable phases. But that program was yanked because it negatively affected the stock price due to the perception that it negatively affected profitability. However during that time I was so pleased with Sprint that I constantly sang their praises becoming essentially an ambassador for the organization. I wasn't alone in this as many other long time clients also geeked out about loving Sprint everywhere we went. I know several people who signed service agreements based on these testimonials. However in the past year I've gone from feeling like a valued customer to a series of metrics used to evaluate and drive up stock value. So while no business is operating without the expectation to turn a profit, the way Sprint is going about the process is repugnant in its dehumanizing treatment of consumers and edicts csr's have been sentenced to for implementation. After speaking with several CSR's leading up to upgrading my device this week, the stress mentioned in an earlier posting felt by Sprint staff is absolutely NOT IN ANY WAY customers feeling over-entitled, uppity, or just being mean. One CSR shared that the contact information or even the ability to escalate a concern to increasing levels of authority within Sprint has been written into the rules governing client interactions. WHAT!? In any situation of conflict the one thing that is essential to deescalation and eventual resolution (i.e. acceptance that undeserved discounts are being removed) is that the person feeling wronged feels that the concern was heard and understood. Then it can be explained within the context of that individual's experience and the humanizing shred of dignity and respect each and everyone of us seek and deserve can decompress the situation and no one goes home feeling abused or stressed. But if it's written in the csr guidelines to stick to a robotic answer without offering any path toward resolution (i.e. speaking to a manager or emailing someone up the chain) that chicken sh*t behavior is gonna give you pissed off people who should be relied upon to lash out, terminate their contracts, and make a bad day for whoever answered their call. So it might be easy to blame hot head customer for why Sprint employees are going through such a bad patch right now, but if you step back away from greedy glasses focused solely on profits and inject what anyone over the age of 20 knows about human behavior you'll see that Sprint has no one to blame for screwing this whole thing up other than Sprint.
---------- Post added at 12:55 AM ---------- Previous post was at 12:33 AM ----------
...and as far as all the "beating the system" comments... when we all look at our bills at the taxes, surcharges, technology fees, infrastructure expansion $10/month fees, and any other costs of doing business that get tacked onto what we as subscribers pay each and every month, not to mention the overwhelming volume of privacy violations done behind our backs, it's worth asking a simple question. Who is really the party "beating the system"? So if Sprint has no problem taking these violating liberties with its customers, does it have any moral high ground to stand on to complain about some people shaving $10 a month off their bill? When you look at the infractions from each side it looks to me that the scales of offending behaviors tip unquestionably toward Sprint for gravity of offense.
Darkshneider said:
Check this page. It should tell you when your documents need renewal. Mine should be good through June 02 2013.
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Thank you for your interest in the Sprint Discount Program. No action is required for your account at this time.
The next time you upgrade a device on this account, we'll need you to provide current proof of eligibility.
If you upgraded your device within the last 24 hours, our systems may not be updated yet. Please watch for a text message reminding you to verify your discount eligibility.
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I upgraded June 18...FWIW. I wont worry about it until they say something to me.
newalker91 said:
So you admit that you have a discount that you don't deserve? We all, even employees, deal with bull**** every day from Sprint. I've dealt with the same types (and often in larger quantities) of bull**** from AT&T and Verizon while I had them. It's obnoxious as hell and exhausting to hear every person and their sickening sense of self entitlement thinking they deserve more than the next person for their first world problems. You aren't eligible for a discount, you don't deserve it. If Sprint isn't right for you, move along. All you do is make it miserable for the rest by stressing out employees and exploiting the system to raise prices for others.
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My wife does qualify for the discount, so either way I will get one. Its just a PIA to change ****. Thanks!
mmcgrat6 said:
I've been with Sprint through the ups and downs for over thirteen years now and I must say that while I agree that those who do not qualify for discounts do not deserve them, Sprint has taken a major step back in the level of appreciation and respect consumers can expect. A few years back it seemed like things were really turning around with the introduction of the Premier loyalty program. For the first time ever, it felt like the higher ups at Sprint understood that the consumer is the reason this company continues to exist and the long term clients were responsible for sustaining the company through the lean times to get to the profitable phases. But that program was yanked because it negatively affected the stock price due to the perception that it negatively affected profitability. However during that time I was so pleased with Sprint that I constantly sang their praises becoming essentially an ambassador for the organization. I wasn't alone in this as many other long time clients also geeked out about loving Sprint everywhere we went. I know several people who signed service agreements based on these testimonials. However in the past year I've gone from feeling like a valued customer to a series of metrics used to evaluate and drive up stock value. So while no business is operating without the expectation to turn a profit, the way Sprint is going about the process is repugnant in its dehumanizing treatment of consumers and edicts csr's have been sentenced to for implementation. After speaking with several CSR's leading up to upgrading my device this week, the stress mentioned in an earlier posting felt by Sprint staff is absolutely NOT IN ANY WAY customers feeling over-entitled, uppity, or just being mean. One CSR shared that the contact information or even the ability to escalate a concern to increasing levels of authority within Sprint has been written into the rules governing client interactions. WHAT!? In any situation of conflict the one thing that is essential to deescalation and eventual resolution (i.e. acceptance that undeserved discounts are being removed) is that the person feeling wronged feels that the concern was heard and understood. Then it can be explained within the context of that individual's experience and the humanizing shred of dignity and respect each and everyone of us seek and deserve can decompress the situation and no one goes home feeling abused or stressed. But if it's written in the csr guidelines to stick to a robotic answer without offering any path toward resolution (i.e. speaking to a manager or emailing someone up the chain) that chicken sh*t behavior is gonna give you pissed off people who should be relied upon to lash out, terminate their contracts, and make a bad day for whoever answered their call. So it might be easy to blame hot head customer for why Sprint employees are going through such a bad patch right now, but if you step back away from greedy glasses focused solely on profits and inject what anyone over the age of 20 knows about human behavior you'll see that Sprint has no one to blame for screwing this whole thing up other than Sprint.
---------- Post added at 12:55 AM ---------- Previous post was at 12:33 AM ----------
...and as far as all the "beating the system" comments... when we all look at our bills at the taxes, surcharges, technology fees, infrastructure expansion $10/month fees, and any other costs of doing business that get tacked onto what we as subscribers pay each and every month, not to mention the overwhelming volume of privacy violations done behind our backs, it's worth asking a simple question. Who is really the party "beating the system"? So if Sprint has no problem taking these violating liberties with its customers, does it have any moral high ground to stand on to complain about some people shaving $10 a month off their bill? When you look at the infractions from each side it looks to me that the scales of offending behaviors tip unquestionably toward Sprint for gravity of offense.
Click to expand...
Click to collapse
Couldn't have said it better. I've been a longtime Nextel/Sprint customer, 14+ years between Nextel then Sprint, and their CS initially was what I would call poor but then increasingly got better. Now I'm looking to upgrade a family plan of 5 phones from everything msging to everything data and get 5 smartphones on the account, talk about Sprint making out on that one, but they refuse to do anything about the price, no credit for even the activation charges. I'm loyal to my local store, they're ALWAYS taken the greatest care of me and my family, so because of that I'm not going to take advantage of getting phones elsewhere (3rd party store, Sprint branded and the local repair techs) because the store gets such a huge credit for that kind of an upgrade, so I'm clearly not looking to screw anyone, yet the reps on the phone, even retentions, refuse to offer anything to entice you to stay. Even if you ask to speak to a manager it's like pulling teeth to reach one. Their CS has clearly gone downhill lately. Oh BTW, I am only getting the discount on what I'm eligible for, not trying to stiff the man.... And did you also notice that on family share plans, where the cost used to be for the first two phones and that's what the discount came off of, it's now only on the first phone however... that's the only line you get the discount on. Just another way for them to nickel and dime you. (steps off soapbox...)
Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.
O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.
Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.
I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.
This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.
I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too
Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland
its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...
Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.
I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.
so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..
See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.
apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
Click to expand...
Click to collapse
link cut short and not working
yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.
magyosha said:
link cut short and not working
Click to expand...
Click to collapse
Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.
Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.