[Q] HTCSense.com - Desire HD Q&A, Help & Troubleshooting

Is it just me or can anyone else not access the manage contacts section ?
All i can do is remote lock, remote wipe & ring at full volume.
I thought there were meant to be more features

Does it looks like the image attached at my post?
I contacted HTC already 2 times about this, but they keep saying they're ''working on it''..
I hope they fix it soon, anyway.. i'm already developing my own htcsense.com-like app

Yeah, except Locate Phone isn't even working for me

I can confirm that it's the same for me too on HTCSense.com Greece.

In Poland the same HTC support said they should fix it till the end of this year ... HEHE 2 days left I don`t think so ...

Known issue. Just wait and see, can't do much more...
Sent from my Desire HD using XDA App

Same here in Holland, can't do anything with htcsense.com

I have spoke to HTC about this and this is the (some what vague) reply i got:
Sorry for the inconvenience. But htc sense has had to go under further construction to get all of the features to work. As they are always modifying the website etc. it is stopping the phone finder and phone ringer features from working. It is also stopping customers creating and logging in on our website.
You may find the features to work and then stop again, as they are very intermittent.
So please keep trying to create an account and log in, as eventually it will work because not all of our customers are having issues at this moment in time.
Htc apologise for the inconvenience. And hope to get the website working and fully functional as soon as possible.
HTC can confirm that HTC Sense.com is currently in development for use in a near future. Specific device variants, including regional or national variations that will have access have not yet been confirmed. Once more detailed information is available on the release date and which of the devices will use this feature then a more formal announcement will be made. We recommend following us in Twitter for instant notifications at http://twitter.com/htc_eu
I trust that this resolves your query, please do not hesitate to contact us again if required.
Click to expand...
Click to collapse
Hope this helps.
OH, and by the way, this was me asking them why the messages and contacts options had disappeared.

hi all,
i have a query regarding htcsense.com . prior to htc incredible s i had htc desire hd and it was running well but now i wanted to put my new device name instead of desire hd. therefore i cancelled my account on htcsense.com and tried to make new account with my latest handset incredible s, but unfortunately i used my all e-mail account to make new account on htcsense.com but everytime its just browsing and nothing happen. any idea please enlighten me. thanks

ramis7 said:
hi all,
i have a query regarding htcsense.com . prior to htc incredible s i had htc desire hd and it was running well but now i wanted to put my new device name instead of desire hd. therefore i cancelled my account on htcsense.com and tried to make new account with my latest handset incredible s, but unfortunately i used my all e-mail account to make new account on htcsense.com but everytime its just browsing and nothing happen. any idea please enlighten me. thanks
Click to expand...
Click to collapse
It seems like htcsense.com is STILL not working properly. I only see the dashboard and can locate my phone and make it ring, but nothing else is there. You may have several hours after your registration for even the dashboard to show up. Also try a different browser - in the beginning the site didn't work in my Firefox for some reason, but it worked in Chrome - go figure

Still isn't working for me.
I tried to remotely lock my phone as a test, it didn't lock but now the website says my phone is locked

I tried using HTCSense.com yesterday, it was my first time since december. I cannot believe that the software is still broken. It is even more broken than it was on december.
Sent from my Desire HD using Tapatalk

it's the same for

Same here, it keeps telling me I need to enable the locate my phone phone finder on my phone. Except it had been enabled since day one and I've never disabled it ever. :/

It works for me, but I can only use the dashboard (no contacts, footprints, whatever). Oh and the lock phone option takes a while to kick in.

Woao. The locate phone actually worked, no more Nigeria for meh! It was off for only like 50m. I turned on Locations while it was scanning for my phone, dunno if it worked just because of that.

i think all the things you can do on your phone.i don't think htcsense.com is very useful,but on your phone it can backup your settings and contacts.This is useful.

Related

About to send a list of problems to HTC support

These are the issues I am personally experiencing right now (included some links to threads to show I am not alone):
HTC Music widget + appl not showing artworks or showing different from those embedded directly in mp3 file:
http://forum.xda-developers.com/showthread.php?t=683008&highlight=music
http://forum.xda-developers.com/showthread.php?t=669057&highlight=music
http://forum.xda-developers.com/showthread.php?t=682437&highlight=art
Facebook pictures not updating in contatcs list:
http://forum.xda-developers.com/showthread.php?t=699177&highlight=facebook
http://forum.xda-developers.com/showthread.php?t=683918&highlight=facebook
http://forum.xda-developers.com/showthread.php?t=693794&highlight=facebook
LED Notification shutting down after 5 mins:
http://forum.xda-developers.com/showthread.php?t=678971&highlight=LED
http://forum.xda-developers.com/showthread.php?t=675220&highlight=notification
http://forum.xda-developers.com/showthread.php?t=662837&highlight=notification
HTC Sync not working:
http://forum.xda-developers.com/showthread.php?t=689996&highlight=HTC+Sync
http://forum.xda-developers.com/showthread.php?t=675613&highlight=HTC+Sync
Partial wake lock, unable to sleep:
http://forum.xda-developers.com/showthread.php?p=6758959#post6758959
http://forum.xda-developers.com/showthread.php?t=666404
EDIT:
HTC mail widget does not refresh the email list when a new email is received. The email application itself needs to be opened in order to refresh the email list.
I know some of them are either well known or maybe not 100% HTC's fault but I just want to let them know (or remind them) that these problems still exist.
Otherwise they won't fix anything without proper feedback.
I might have forgotten some of the issues so if someone has a problem and my Desire does suffer from it I can add it to my list.
When listening to the FM radio and a text message comes in, the radio is muted to allow the alert sound to play but the radio then remains muted (even if closed down and restarted). Only a soft reset fixes problem.
News widget not updating automatically.
I will try to reproduce the FM radio problem. If it really behaves this way I will add it to the list.
The HTC News widget will be added as well - I can confirm this already.
Thanks for the input so far. I am still compiling the list so feel free to add some more issues.
Is there much point considering we will be getting FroYo in 13 days?
cardiak said:
Is there much point considering we will be getting FroYo in 13 days?
Click to expand...
Click to collapse
Will we? So far I haven't heard anything official about Froyo on Desire. It can take several months until HTC decides to release it.
Until then I would like to have these issues resolved as they are quite annoying and in some cases just plain stupid.
I know some of them may be irrelevant or not so important for others but for a device of such caliber I expected better and more reliable functionality.
And I would like to let HTC know about it...
Have you read this:
http://forum.xda-developers.com/showthread.php?t=666332
You are posting a duplicated post, and the best you can do is add your problems to the other post since is sticky and have been here for a very long time now!
But if you want to send these "bugs" to HTC i'm with you - be sure to also add the ones that are on the post i referred since there are many more...
What about the pink screen ?:
http://forum.xda-developers.com/showthread.php?t=656128
I would like to know why HTC made so phones with sense can't connect to some bluetooth-devices f.ex. wii motes.
Whay don't HTC Come take a look at the XDA Forums thread.... If they took a look at all the problems that people are posting here, then there would be plenty of updates to come
My left nut says no Froyo on the 23rd
My left nut says no Froyo on the 23rd
Click to expand...
Click to collapse
My right nut says your left nut is sadly probably right...
-------------------------------------
Sent from my HTC Desire
My Desire doesn't vibrate when receiving a text but vibrates for everything else.
Hi, there is/are xda threads about that already, which personally I am experiencing too; shut down takes 10-15 mins or even longer. Don't know if any app/s cause this matter or a bug in Desire, but as said this is a common concern.
-------------------------------------
Sent via the XDA Tapatalk App
* some contacts which are connected with one or more facebook accounts and/or gmail contacts change their names randomly (e.g. i set a contact to use FB name and next time i get there it's using email address)
* when I receive an sms from a web gateway, e.g. from vodafone, in the messaging app the phone puts in a thread with a facebook account which has no phone number (a blank one, created by the phone itself and that I can't seem to be able to delete)
* alarm doesn't ring if phone is off
hey man why don't you tell them to make an option to save the images taken by camera as dates instead of image# (number)
i copy my images into folders and everytime i take new images i need to rename them before moving them along or i will have filename conflict because my camera everytime starts from the same numbers...if the name was according to date they would be sorted as i want them and no problem moving them around too.
low res contact pics... a fix would be great

Meeting content in HTC Calendar

Hi everybody,
I use my Desire a lot at work and everything was working well until i got this wired problem.
I got a lot of Meeting requests, but when I open one of them I see only a header (from who, subject and when it was sent) in black background.
But "body" is empty! I am missing when the other side want to have this meeting!!!
My colleagues who have Desire doesn't have that problem only me.
What should I do?
Thankful for any guidance!
Anyone?
Still got the problem...
I have the same problem and asked on the forums but never got any reply.
I contacted HTC support and after 15 days or so of troubleshooting (a few wipes too) I got the response that the requested functionality is not implemented in the Desire.
All of my colleagues that have the Desire have the same problem so it's pretty strange that some of your colleagues can see when the meeting takes place...
a (very bad) workaround is to select "propose new time" and look at the meeting time. The settings you see when you get the "propose new time" window are actual meeting times. Still, this is not nearly as good as it was on Windows mobile (it even warned about conflicting times, etc.).
not much of a help...
Whats worse I hade same functionality in the begining, but can't say when exactly it stopped working.
mofolino said:
Hi everybody,
I use my Desire a lot at work and everything was working well until i got this wired problem.
I got a lot of Meeting requests, but when I open one of them I see only a header (from who, subject and when it was sent) in black background.
But "body" is empty! I am missing when the other side want to have this meeting!!!
My colleagues who have Desire doesn't have that problem only me.
What should I do?
Thankful for any guidance!
Click to expand...
Click to collapse
Hi
I have just checked my calendar and I can not see any issues. All details are present and correct as I would expect them to be. Could it have anything to with software version, etc?
Kind regards
Scott
Remove calendars, sync phone, add calendars again? I used to have similar problems, content missing in calendar...
Sent from my HTC Desire using XDA App
Maybe I misunderstood the problem. My issue is that when the meeting request is in my Inbox I can't see the meeting date/time. Once the meeting is in the calendar everything's fine.
Mofolino, is this the issue you're having?
I'm having same problem with my Wildfire.
As I could understand after performing a thorough search on the internet (many forums, support sites and etc.) - the root cause of the problem is Froyo. This is not device specific issue.
In 2.1 version of the Android everything were fine.
Let's hope they will fix this issue in 2.3

[Q] Bell Desire Z & HTCsense.com

hey i have a bell desire z which i am using in the US with at&t. i signed up for the htcsense.com service which lets me locate the phone, lock it, ect... however, I saw a video on engadget for the desire hd where they had more options on the website for sending remote texts, access to the htc hub, and footprints near the top of the web page. you can also see it here in the picture... http://www.htc.com/www/htcsense/index.html
my question is why don't i see any of these options when i log onto htcsense.com? all i get is the page that lets me locate the phone or send it a message. could it be because the phone is branded to bell that the other options aren't there? could someone with the generic desire z log onto htcsense.com and see if those options are there?
Also here is the video from engadget that shows the extra options, http://www.engadget.com/2010/10/27/htc-desire-hd-review/ it's the video under the HTC Sense part of the review.
I have a Bell Desire Z and I get all the options in the video when I log into HTCsense.
i have a bell dz debranded rooted and whatnot and i dont have those options either it wont even locate where the phone is when i click refresh location
Im same as OP - except the phone location function works for me. Anyone one what we're doing wrong?
HTCSense.com doesn't appear to have been finished by HTC yet, so it's flaky. See the attached reply I got from HTC on this a while back :
Htc sense
Sorry for the inconvenience. But htc sense has had to go under further construction to get all of the features to work. As they are always modifying the website etc. it is stopping the phone finder and phone ringer features from working. It is also stopping customers creating and logging in on our website.
You may find the features to work and then stop again, as they are very intermittent.
So please keep trying to create an account and log in, as eventually it will work because not all of our customers are having issues at this moment in time.
Htc apologise for the inconvenience. And hope to get the website working and fully functional as soon as possible.
HTC can confirm that HTC Sense.com is currently in development for use in a near future. Specific device variants, including regional or national variations that will have access have not yet been confirmed. Once more detailed information is available on the release date and which of the devices will use this feature then a more formal announcement will be made. We recommend following us in Twitter for instant notifications at http://twitter.com/htc_eu
I trust that this resolves your query, please do not hesitate to contact us again if required.
Click to expand...
Click to collapse

[q] ota 1.72.405.2

Just appeared on my phone (DZ). Does anyone know some details about this upgrade? Will permanant root and nand unlock possibility remain after applying it? Is there a changelist somewhere?
Always best to wait, don't jump into your doom
OTA 1.72.405.2 update is coming indeed. So how we will take it? Desire Z
Just updated my DZ, now runs Android 2.2.1.. To early to say anything about stability, battery consumption and radio quality, but the EXCHANGE 2010 ISSUES SEEMS TO BE FIXED!
Lost my perm-root though (didn't have S-OFF)... :/
I have the clockwork recovery so I can't update.
Does anyone has the zip package?
from htc twitter:
European Desire HD / Desire Z users – look out for an update rolling out from today that will make your mobile experience even better.
Works perfectly fine here. Updating took about 6-7 minutes here (including reboot)
Promised fixes are improved performance and camera improvements. Phone runs smooth, but I didn't notice any very big increase yet. Camera seems to be a tad faster, but that could have been caused by the reboot as well.
Don't install any OTA if you are rooted/S-OFF !
You will lose root and might not be able to get it back if HTC have tried to close the loopholes exploited via the current root/S-OFF methods.
Far better to wait until the devs have had a chance to check things out and make sure the update is rootable/S-OFFable.
If you don't care about root etc then this warning doesn't apply ,but I suspect the number of members this applies to is a minority.
Sent from my HTC Desire Z
Just to add, the RUU for this version is already in the dev forum, and we already know there are some issues with rooting it.
Sent from my HTC Desire Z
Anyone have a lead on when the CDN update will surface?
Duppsko said:
Just updated my DZ, now runs Android 2.2.1.. To early to say anything about stability, battery consumption and radio quality, but the EXCHANGE 2010 ISSUES SEEMS TO BE FIXED!
Lost my perm-root though (didn't have S-OFF)... :/
Click to expand...
Click to collapse
Urmm, are you referring to the Exchange issue where initial sync would work but then "sync protocol error" would occur after a few syncs?
Would be so awesome if that is fixed, interesting that in the last few days HTC support are telling me that they are still handling it as an issue on their side, and actually requested that I open a user for them on my Exchange server...
Downloading now.
Well, no dice, tried syncing exchange and getting "sync protocol error". might try to remove and re-add the account, but I tend to think it'll be a waste of time.
Duppsko, can you let me know what your Exchange issue was before, and what did you see fixed after?
Correct, I had the protocol sync issue, couldn't sync either calendar or contacts after a few syncs... also, sending e-mail and opening attachments didn't use to work..
When the DHD got this exchange-fix OTA earlier in november, users said that you have to delete the activesync partnership completely, and then readd your account.. that's what I did, and my issues are all gone!
Sent from my HTC Desire Z using Tapatalk
Last night, my phone was fine. THis morning, I woke up and had no sound playing back through the phone... Thought I'd do an online update to see if that would fix it. Said there was an update, so went ahead and updated...
Now, I still have no sound, but also getting problems with the wi-fi. I try loading it and it says (for a split second) "Loading" then comes up with error...
I also tried watching a video, and get "unable to play this video".
Dunno whether it's an app I downloaded last night, or whether there might've been something else that caused it...
Tried doing a backup to factory reset, but cannot backup any of the application settings because I don't have root...
Hopefully someone will be able to get root back for this update so I can backup, and factory reset
OK, now sound is back working. Dunno why or how... But I still can't get the wifi to work... Having read around on the net, have heard of people who have had problems when updating with ota updates on htc when rooted. So could this be the problem?! I hadn't even thought about the rooting at the time of update... D'oh...
Hopefully can resolve this asap
Its too tempting for me having that little download notification.
I have perm-root and s-off (but not radio... the fake version).
Would love to know what will happen...
Also is there a changelog?
Duppsko said:
Correct, I had the protocol sync issue, couldn't sync either calendar or contacts after a few syncs... also, sending e-mail and opening attachments didn't use to work..
When the DHD got this exchange-fix OTA earlier in november, users said that you have to delete the activesync partnership completely, and then readd your account.. that's what I did, and my issues are all gone!
Sent from my HTC Desire Z using Tapatalk
Click to expand...
Click to collapse
1. What exchange fix did the dhd users get? Many of the recent complaints about this problem are still coming from dhd users...
2. When you say delete the partership you mean from the exchange server or do you mean removing the account from the device? The first option got the sync working for me for a couple of days and died again (last week, before the ota upgrade). But should I try deleting the partnership and/or readd the account on my phone now, after the ota upgrade?
Sent from my HTC Vision using XDA App
I did the OTA update without realising i would lose root.. and now SetCPU doesn't work (it's the only app i use root for).
From what i gather, there is no easy solution, yet? VisionaryR12 says i already have root..
I have started a new thread in the dev forum about rooting progress on this new ROM. Please check that thread for update info (but don't just post in there "When will we get root ?", because it's a thread to talk about the dev stuff).
ranzz said:
1. What exchange fix did the dhd users get? Many of the recent complaints about this problem are still coming from dhd users...
Click to expand...
Click to collapse
I'm referring to this thread where some people reported that the DHD OTA released early in november fixed all their exchange 2010 issues. Haven't been reding the whole thread, so I don't know if the problem persisted..
ranzz said:
2. When you say delete the partership you mean from the exchange server or do you mean removing the account from the device? The first option got the sync working for me for a couple of days and died again (last week, before the ota upgrade). But should I try deleting the partnership and/or readd the account on my phone now, after the ota upgrade?
Click to expand...
Click to collapse
Sorry that I didn't specify this, I just removed the account from the device (thus deleting all existing contacts, e-mails etc.) and then readded the account. As you say, just deleting the partnership from the exchange server (in OWA) doesn't work, I've tried that before this OTA was released with no luck... I'm pretty sure that you HAVE to delete the account on your device to make this work, however, it doesn't hurt to delete both account on the device AND partnership in OWA...
Edit: My god, it is now possible to use "search server" from within the mail client (select folder, and press the search "hw-key", and then select search server)... Best christmas present ever!

HTC peep

hi all
I recently noticed that my friendstream was not updating. So i logged out and tried to log back in but it is saying username/password incorrect which it is not. i have change my password and email address and it still doesnt work. Anyone got any ideas.
Thanks
Jonathan
I think I saw a thread a few days ago about this - something to do with https or something...
Sorry its a bit vague - I was using the official Twitter client more these days - but have a search in the forum - I am sure this was brought up recently
e.g. http://forum.xda-developers.com/showthread.php?t=1016439&highlight=htc+peep
Yeah, seems Twitter have now changed to use HTTPS and sounds like it's knocked out Peep - Official apps works fine but HTC are going to have to update the Desire to get it working again
Yeah have no seen that its effecting a lot of people.
I have notice that HTC as released a fix for windows mobile devices. But nothing yet for android.
the WinMo fix for Peep I think was a security hole in their s/w rather than this issue if it was the one released a couple of months back.
Double-check on your Twitter account and see if you're using HTTPS - if you are see if turning it off works?
I had the exact same problem - Cannot log in!
T-Mobile customer services said it was my problem......grrrrr!
No it is your problem - please sort it!
I have had to add a bloated Twitter app....come on HTC, if you tie in these "apps" into the software - keep on top of it - OR allow us to remove the "app" as normals apps can be removed!
Rant over....for now!
i dont use it my self but they fix it
Mine works fine just logged in no problem, odd it only affects certain people.
deejaydave said:
T-Mobile customer services said it was my problem......grrrrr!
Click to expand...
Click to collapse
By the time it takes T-Mobile to do anything helpful, you might as well have bought another phone!
the advice to NOT use https does not work - same issue.
HTC are at fault here for not keeping their eye on the ball (well eye on Twitter that is!)
I will forgive them when they release gingerbread shortly!
Dave
not the first time peep has been having issues.
tried reporting it to htc? they'll probably say wait for a future update.
or in the meantime try the official app

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