Related
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
pro_Ove said:
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Second option is the one I am most questionable about and I would like someone to advise me on. I was thinking about signing up for an insurance plan (I am currently with Vodafone, no insurance) then waiting some time and then claim on the insurance and receive a new phone, my question is; would that work? How long would I have to wait? Will I have to subscribe to some kind of premium plan for it to work? If so how much would it cost?
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
Click to expand...
Click to collapse
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
Click to expand...
Click to collapse
I need a screen that covers the whole screen, but dont think there is on
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
Click to expand...
Click to collapse
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
I have phoned HTC and arranged it to be picked up for repairs on Monday, the phone operator has said that if it's just the screen to be replaced then it will cost me about £100 which hurts but I don't mind however I am sure they will try and charge me more, I have also mentioned that the screen had flickered before and it was unresponsive (It sometimes wouldn't pick up the touch however after cleaning the screen properly it worked again) so I will try arguing heavily when I get the quote.
To be honest, this is why phone insurance exists...
Sent from my HTC One X using xda app-developers app
pro_Ove said:
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
Click to expand...
Click to collapse
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
jo3yp said:
the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences
Click to expand...
Click to collapse
Reference, please.
jo3yp said:
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
Click to expand...
Click to collapse
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
pro_Ove said:
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
Click to expand...
Click to collapse
It's worth trying to give them a call.
They will install the RUU to return it to stock, they always do. It's quick, cheap, easy, and probably fixes a large portion of the problem phones they receive. There are simply too many apps that misbehave for them not to want to do this.
Obviously in your case, it's not required, but they will probably want to run a test afterwards in a clean environment.
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
pro_Ove said:
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
Click to expand...
Click to collapse
let's be honest, the phone isn't advertised as having 'unbreakable gorilla glass' ( i know it wasn't you that said that , but either way it's bull****)
it's advertised to have gorilla glass, which is advertised to be stronger than normal glass. do remember that glass is very fragile, gorilla glass is still glass after all.
to be honest, i don't see why htc should give a discount? you dropped it, its not their fault, why should they pay for it!
i know it sounds harsh, and all you want is it to work again, but you can't blame htc for it, thats just ridiculous.
EDIT: quite frankly, i think it's stupid that they gave anyone a discount for a smashed screen. whoever authorised that probably has been either fired or had a warning by now..
Hey guys, my camera seems to have a random "blob" in the preview window as well as after the image is taken. I personally think its a spec of dust.. But i went to T-Mobile and they are warrantying it out.. I kinda dont wanna warranty it out as i get a stupid refurb device.. When mine is BRAND new and flawless. Screen protector ALL the time, otterbox case ALL the time.. Plus in my past, i never had luck with refurb devices..
My question is this, since i have the know how to take apart the device and "clean" the actual camera iris, i am wondering if samsung would be able to tell if the device has been taken apart just incase a bigger issue comes down the line where it will cost me too much to fix and warranty will cover it. I do have all the proper tools to dissassemble the device without leaving pry marks or screw marks. Thanks guys!
elesbb said:
Hey guys, my camera seems to have a random "blob" in the preview window as well as after the image is taken. I personally think its a spec of dust.. But i went to T-Mobile and they are warrantying it out.. I kinda dont wanna warranty it out as i get a stupid refurb device.. When mine is BRAND new and flawless. Screen protector ALL the time, otterbox case ALL the time.. Plus in my past, i never had luck with refurb devices..
My question is this, since i have the know how to take apart the device and "clean" the actual camera iris, i am wondering if samsung would be able to tell if the device has been taken apart just incase a bigger issue comes down the line where it will cost me too much to fix and warranty will cover it. I do have all the proper tools to dissassemble the device without leaving pry marks or screw marks. Thanks guys!
Click to expand...
Click to collapse
they usually figure it out from the fairy dust that's left behind.
but seriously, how would they be able to find out it was taken apart until they have taken it apart themselves? will they leave a sock on the doorknob? you know how to take the device apart, shouldn't you know if there is a way? you are probably one out of 10,000 people that will read this that knows how or will take the time to actually "clean" the iris. if you know how to do THAT (?) you are better off doing any repairs yourself before bothering with warranty and getting a refurb. just my two cents
tony yayo said:
they usually figure it out from the fairy dust that's left behind.
but seriously, how would they be able to find out it was taken apart until they have taken it apart themselves? will they leave a sock on the doorknob? you know how to take the device apart, shouldn't you know if there is a way? you are probably one out of 10,000 people that will read this that knows how or will take the time to actually "clean" the iris. if you know how to do THAT (?) you are better off doing any repairs yourself before bothering with warranty and getting a refurb. just my two cents
Click to expand...
Click to collapse
Thats what i thought.. And from my experience in my other devices (HD2, Touch Pro 2, Galaxy S2) i have seen screws that were covered by "Void" stickers where once you remove the "void" sticker it has "void" written where the sticker used to be.. Meaning well you guessed it, warranty now void.
I do enjoy warranty because i used to not have to pay a single cent for it, well now T-Mobile wants 20 bucks for shipping handling -.- (Seriously Tmo?) But somethings i do not enjoy taking apart.. Like say i dont know the EXACT issue, i would rather just get a refurb.. But i have the choice once the refurb gets here, i have seven days to send one of them back. If i do a once over of the device and figure its in worse condition than my current one, i'll fix the current one. Again im just hoping its as simple as dust on the iris..
Thanks for your reply though!!
Ok,
So here is my situation. I got a S3 about 3 weeks ago and dropped in after about the 5th day and got a crack in the middle of my screen. It's running at about a 45 degree angle. Well I *****ed at sprint but they said I had to pay the $150 deductible to replace the phone.. So I accepted that and decided I would wait until I could afford it as the crack didn't effect the use of the phone, and was not very noticeable. Well Today I woke up and there is a green line running from the top, to the bottom, on the left side of the screen. Ive pulled the battery, turned it on and off. Still it remains. From what I have read this may be a faulty LCD screen.. If that is the case, Will sprint now warranty my phone for free? Or will they ***** about the crack or claim I caused it with the crack? Any help is greatly appreciated, I have learned much from these forums but never posted. Hope to be a regular poster in the future.
Thank you,
Lucid
They will say the crack did it since you a already made that claim. It's in their computers that you came in with a cracked phone.
Chances are it was the crack that caused it anyways.
Sent from a planet far far away.
What Speedin07si said... Same thing happened to me with the lcd screen crack, just check my picture on my profile, thinking it probably looks similar to yours. I had to pay for the new one, sounds like you do too :banghead: Sorry!
Sent from my SPH-L710 using Tapatalk 2
Hello fellow n7100 owners. All input welcome, but especially from other US residents who own n7100s.
So I did something stupid this weekend. I wore these loose shorts with loose pockets and dropped my phone when I sat in my car.
The screen is cracked now at the top right. It turns on just fine, works as usual, and the touch sensitivity also seems to be normal in the area of the crack. So it seems like the problem is just cosmetic at this point, , and in a darkly lit room, it's hard to even see the cracks when the screen is own.
But it's bothering me to look at it, I really liked the way this phone looked and kept my screen and everything in absolutely immaculate condition before this. What are my options?
I figure I can't send it to samsung, since I bought it off ebay, and obviously it's not a domestic galaxy note 2.
I'm thinking self repair is a no go, unless it's very easy and doesn't require a lot of tools because I am not handy at all with those types of things. I was thinking of taking it to a local repair shop that I found online, but I don't know how much it's gonna cost...and if I do take it there, if I should buy the parts I need beforehand so they don't overcharge me on those.
Any thoughts?
Anyone? Someone?
I wouldn't even think of trying it yourself. I wouldn't even try it myself. Your out of luck when it comes to warranty as you bought the device second hand. Your best bet is to find a store like you have and get an estimate
If I am correct, I know you could go to Samsung and let them repair it. Just say you'll pay for it.
I changed only the glass on my 2nd s3 it cost me £15 for the glass and £20 for the heatgun. Check out youtube for tuts
Sent from my GT-N7105 using xda app-developers app
Call up mobiletechvideo.com. they're located in Texas. They swap out emmc chips in Samsung phones so I would assume they can do screens too unless they can't source them.
Sent from my GT-N7100
I got my note 2 as a gift, but when I received it, the screen near the front camera was cracked out the box. So, called Samsung service centre, they say they wouldnt repair it because it was out of their warranty, and if I wanna fix it, it will cost approximately $200 dollars (converted from Indonesian Rupiah).
Good day dear xda-developers community,
I have a very strange problem, searching the net did not bring any results so I thought I'd ask the guys here, perhaps somebody has had a similar problem as well.
A couple of months ago my video card broke, I could start up my phone but had a lot of artefacts so I brought it to the store I bought it at and they sent it out for repairs under warranty conditions. I got the phone back and I had no artefacts anymore so I was more than happy.
A couple of days after that I noticed a scratch on the screen, a small one but still quiet noticeable. The phone was never dropped and always carried in the pocket, so I thought to my self "ohh well, I guess this could happen".
Now though, a couple of weeks using the phone I have a strange feeling that the screen that was put on my phone after replacement isn't Gorilla Glass at all, it feels weird when you touch it, not as smooth and there is A LOT of grease that stays on the phone, never really noticed any in a whole year using the phone before, plus the proximity sensor doesn't always work, when I bring the phone to my ear I have to do it a couple of times before it goes out.
Now here's what I am wondering, is there any way to check whether the screen is Gorilla Glass or not, and that the company hasn't just put some cheap replacement glass on my phone to save up money?
Anybody got any idea what's up?
well the easiest thing to do it putting two HOX side by side and compare the two screens i guess
Go back to the shop and demand a detailed repair overview. Your entitled to one since its your phone !
Or let them take it in for another repair/research. Just dont take no for an answer.
beast1944 said:
Anybody got any idea what's up?
Click to expand...
Click to collapse
You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost
Unetwork said:
You might like to see my earlier posting, also my screen now is broke and some greasy stuff was on my screen as well...
http://forum.xda-developers.com/showthread.php?t=2314196&goto=newpost
Click to expand...
Click to collapse
I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.
beast1944 said:
I guess we were both duped and had some clone screen put into our phone instead of the original HOX screen, which really sucks, cause I don't even know how to prove that, also I noticed that I have 2 yellow spots on the left-top side of the screen, they are very well visible on the white background and they get even Yellower as the phone gets hotter.
Click to expand...
Click to collapse
Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..
Unetwork said:
Wauw thats what I had when I just got mine brand new..its a known issue with the One X
It has to do something with the glue..better get it replaced and ask for the old screen so you can check if its a clone.
Hope it will work out well for you bro, I took my loss as they will not give me a refund..
Click to expand...
Click to collapse
They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.
beast1944 said:
They won't give you a refund, but did you try getting it fixed? is it covered by the warranty? The problem is that I bought it in the netherlands and I was just there a couple of weeks ago, had the phone done and went back to Belarus, where we don't the HTC service centres. I will have to wait till I go to the netherlands again to give the phone back into repairs.
Click to expand...
Click to collapse
No refund here in Macedonia, the service told me I dropped the phone which I did not...
I am trying to find a replacement screen with digitizer