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i have a unique problem, see i bought a used slide, that was originally stolen from t-mobile store and now i have a stock 2.1 android, but a demo version, that is very annoying because everytime i restart the phone, i have to force close the mytouch demo, that keeps popping up otherwise and it's really stupid. So i want to put a stock rom on it. i can root it and all, just have a hard time finding the stock rom.
Plenty of stock like roms on the board, so look around.
Also, you're an idiot for purchasing stolen goods. It's a felony offense .
ivan, we here at XDA dont like to harbour criminals... that being said, welcome to the slide community, and please keep your nose clean
Maybe he didn't know it was stolen before he bought it?
sent from my rooted slide running cm6
If it was really stolen from a store wouldn't t-mobile have blacklisted the IMEI?
If it was stolen i woukd suggest taking it back to tmobile. Or as the iphone rep said in that video. "Throw it the f$#& away"
They have ways to track these devices you know.
Sent from my MR1 V4 Remix 3G using XDA App
yeah, i didn't know it was stolen, and i don't support the idea of buying stolen products either, but i kind of became a victim of it...:-(
I don't know where it was stolen from either and just throwing it away is kind of dumb, you know, whats done is done
Tmo don't blacklist. The reason is they get money from the person using the phone. Hey that adds one more to the subscriber list yay!
Sent from my T-Mobile myTouch 3G Slide using XDA App
The stock T-Mo image: http://forum.xda-developers.com/showthread.php?t=713507
And, if you can get to nandroid, a restore: http://forum.xda-developers.com/showthread.php?t=705345
Edit: It royally bites when someone sells stolen goods, and honestly, I don't think the buyer can be held totally responsible for buying something and not knowing it's stolen. Places like eBay and Craigslist remove the kind of safeguards that exist even with pawn shops. Anything can be sold and traded with little recourse on both sides of the fence. My $0.02
hammer4203 said:
Tmo don't blacklist. The reason is they get money from the person using the phone. Hey that adds one more to the subscriber list yay!
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Actually as of recently they can blacklist the IMEI for lost or stolen handsets. I don't know if the people at the store knew that, as it may only apply to customer's phones.
i say back the phone up and upload the nandroid
id like to see the demo running while at work
think we can get a nandroid backup of this so we can see the demo?
TMO will be shipping me a refurbished phone for the one I have that's experiencing loose hinge syndrome. I'm pissed that I won't be getting a new one for this. Has anyone else gone through this for the G2? I'm worried about getting another one that's going to have a loose hinge, even though they said this shouldn't have that problem.
Sent from my HTC Vision using XDA App
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
tazz9690 said:
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
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Indeed. Bottom line pal,..... there is nothing to say you will not get one that is worse. It was not mean to click into place. Good luck.
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
If the phone is only a week old, you could exchange it under buyer's remorse.
Like I said in the other thread,... a refurbished is not good enough. Get some legal advice if at all possible.
dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
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Exchanged mine and got a brand new one mailed to me, no refurb. As far as the hinge it was about the same, but it never bothered me in the first place, You paid for a new one and now are getting a refurb in exchange, doesnt sound quite legal?
Are they giving you some money back for the price diffrence for a refurb model? Ive never had a problem with T-mobiles customer service, matter a fact, today I just got them to drop two of my lines to unlimtied andriod data for $20 each, but I had to talk to a customer loyalty rep. I think you should probably call them back and ask to speak to a Supervisor. Thats like buying a new car and taking it back and getting a used one for the same price.
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
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For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
That totally sucks. I got the first two G2s the cs rep. that I was dealing with had ever sold. I feel lucky I have never experienced the loose hinge syndrom everyone is talkng about. Sorry for your troubles, I would get totally pissed and threaten a cancel if I were you.
Sent from my T-Mobile G2 using XDA App
The problem is, 95% of the population would never return the phones for the problems you described on your Mytough 4g slide.
The XDA community is a community of people with a tendency to experience obsessive like symptoms about their gadgets, unfortunately.
dustrho said:
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
-------------------
For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
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dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
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A week old?? Call them on "buyers remorse!!" They will be forced to send you a brand new one in retail packaging! I did that with a keyboard issue I had when it started within the 15 day period.
The only thing is, they will charge you full contract price but will refund it when they get the old one back. But check your bill closely to make sure they refund it properly. I had to jump through hoops twice to get mine in order.
Don't use regular warrentee replacement on a device that new. Its their own policy to make sure you are completely satisfied with your purchase. You could even get something else if you pay the difference. But g2 devs are the best.
Sent from my HTC Vision using XDA App
My first G2 had a bad trackpad. I received it on a Thursday and I called them that Saturday. The tech at TMo told me to do a buyers remorse exchange and transferred me to CS.
I received what appeared to be a brand new G2, but with a funky gmail addy with even funkier calendar entries. Was strange, but everything else was fine...
I sent back the first G2 the same day I got the replacement, bill came out a week later. Still waiting for it to come off my bill, but I know TMo will take care of it.
Or you could just go into a store and do the buyers remorse exchange with less of a headache.
Sent from my HTC Vision using XDA App
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
FrenicX said:
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
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it would be nice if all TMo reps gave the same information..
I ordered over the phone, and on a complete whim- on an unrelated call, they offered me to go from EMP back to EM and we all got new phones on a new contract- and BOGO at that! when I called with issues, they told me I could go to the store and exchange it painlessly, or go through what I am, which is still no big deal. the rep said they could call the store ahead of time and let them know what to do when I came in.
the only reason I didn't go to a store is because I'm in Maine, and though they have a call center here, there are no actual corporate stores in Maine, or within 50 miles of me. (don't even get me started on the service- I have to pay for a 4G data plan, and I only get GPRS where I live, and the "partner-service" doesn't work on my G2, but works fine, and he has better signal, on a frikin Vibrant)
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Only time I've done a warranty exchange was on my Sensation back in August. T-Mobile shipped me the replacement phone and I shipped them mine in that same packaging. Not sure if they have changed things. You may want to call them and ask to make sure. Unless you are doing the warranty through Samsung. They would require you to send in your phone.
Pretty much how it was done with the mytouch slide I'm using now. Maybe its a different process since I've only had the galaxy s2 for 3 days?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
That's weird when I bought my g2x I did an exchange like the next day because of reboot issues and I did it like u said they send replacement then u send faulty device I would call and check
Sent from my SGH-T989 using XDA App
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Think yo daddy either did it wrong or got bamboozled.
Sent from my SGH-T989 using xda premium
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
shorty87 said:
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
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It was purchased online, so that was really the only way to do it. It is a warranty exchange (just seems to be a different way than usual), so he did not mess up, I know that for sure cuz I've had phones screw up many times in the past and they were successfully replaced. I'm gonna wait for the replacement to get here hoping it doesn't take too long.
Edit: maybe it wasn't a warranty exchange being done? Could probably be somethin different since it was only 3 days old, who knows haha, whatever I put up here is all I was told.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
If the phone is only 3 days old, you aren't doing a warranty exchange. You are swapping the phone via the return period. Especially if they had you send the back cover and battery back...warranty exchange never includes the back cover (sometimes the battery ).
So the up side is that you'll get a brand new phone back. Downside is that you have to send yours first, and wait for one to be sent back after.
Thanks! That's most likely what's being done
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
This is why I always just buy phones in the store. During the return period you just take it in and swap it out on the spot.
Sent from my SGH-T989 using xda premium
The white Galaxy S II isn't offered in stores...
Stores also have 50 dollar restocking fees if they don't find anything wrong with the phone that isn't a known issue or if you try to get a different color or device.
Sent from my SGH-T989 using XDA App
diazjohn is right. your doing a return and getting another new white one... a much better way than them sending you a refurb....
diazjohn said:
The white Galaxy S II isn't offered in stores...
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It is to offered in stores. When i bought this last week they asked which one i wanted...
Yeah over here in midlothian, va only the black gs2 is offered in stores. The white gs2 is only available online
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Stock of refurbished ones. When you keep your old back cover, etc, it's a refurbished one that they've put into a new box [labeled or unlabeled]. If it's a REALLY new phone, then they often don't have very many if any refurbished ones in stock so they send out a new one. and eventually.. someone gets yours without a back cover
MrMalone said:
It is to offered in stores. When i bought this last week they asked which one i wanted...
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What store did you go to?
Corporate and Branded Third Party Retailers do not carry the white one.
Technically, the small independent retailers are in charge of buying their own stock, so they could carry it...and I'm not sure of National Retailers/Big Box...
Did you buy the white one or see it displayed on the floor?
I love my EVO 4G, but recently it has started to detect an occasional phantom touch in the top of the screen (maybe 2/5 the way down from the top, in a band the size/position of the volume down button). When I run Touch Test (by moonblink) I can clearly see a second, occasionally third, point of contact active in that zone. Needless to say, this is impacting my ability to use the device.
Do I need a new screen digitizer (like this) or do I need some other part. The device is from the original launch, so its well past warranty consideration.
i have used those to replace broken screens and they worked fine.
I'm looking for a reliable vendor to buy a digitizer also. I've been scouring Amazon and the reviews seems kind of mixed.
That makes two of us, idk if I have to replace both or just the screen?
I use to work for Sprint as a technician and a sales rep. If u have the t.e.p. insurance you can have them get you a refurbished phone or replace the screen. You must goto a sprint store with repair center. Only down fall is you might get a phone that's not rooted or they will tell you no. But since its not a physical damage, insurance should cover it. Worth a shot.
Sent from my PC36100 using XDA
jmh033089 said:
That makes two of us, idk if I have to replace both or just the screen?
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Firdosh said:
I use to work for Sprint as a technician and a sales rep. If u have the t.e.p. insurance you can have them get you a refurbished phone or replace the screen. You must goto a sprint store with repair center. Only down fall is you might get a phone that's not rooted or they will tell you no. But since its not a physical damage, insurance should cover it. Worth a shot.
Sent from my PC36100 using XDA
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I actually ordered three off of Amazon last Thursday. They arrived Monday and I installed one on my phone today. Tested the screen for dead spots and everything seems ok so far. It to me about 2 hours bcuz I was being extra careful. I have to do my daughters also and I can probably do it in under an hour.
Sent from my PC36100 using XDA
I was just wondering if anyone new if tmo was still replacing this phone? I have the S2 and it needs to be sent in under my insurance. I was just wondering if they will actually replace the S2 with another S2 or have they stopped carrying it? If so, what would they upgrade it to? I've run into this problem before where they stopped carrying a phone and tried to replace it with something "similar". I'm just wondering if anyone has run into this yet?
Thanks!
well if in stock they will and if it is not they might try to talk you into grabbing an S4 or S3 if you dont want to wait if you do wait it could take upto a week for the replacement
Thanks for the advice! I really really like the S2 and don't know if I would want to trade up to the others. That was my problem. Before calling tmo and dealing with the time it takes to explain the problem and go through the fixes unlit they bring up replacement options; I didn't want to waste that time if they were going to give me a nexus or something.
I'll have to call them and leave them on speaker to truly find out. Thanks again!
no problem glad to give some advice anytime let me know how it goes for you tmobile is actually coming around so hey you might get lucky you never know good luck
Are you using insurance or is it a warranty replacement? If insurance its not tmobile, its asurion and if they dont have the device then they offer something with equal or "similar" specs. Warranty replacement is pretty much the same minus the 130 deductible you need for insurance claim.
Sent from my SGH-T989 using xda app-developers app
Yes they are still sending out this phone... I just got mine replaced on the 13th
Sent from my SGH-T989 using xda premium