[Q] Warranty - Desire Q&A, Help & Troubleshooting

Hi, I am a newbie to ROM flashing/Rooting on Android devices, so I need a bit of assitance in the following questions
1) If I want to root my device and when I needed to send my device back to HTC for some reason(replacing etc..) will I be able to obtain my Warranty without worrying of voiding it?
2) Same as above, however, changing ROM of device and resetting it to the original state (default) ROM?
Many thanks,
Miah

Yes, you can root and install a custom rom and then unroot to stock (the rom that was installed when you bought it) and send it it for repair.

You can unroot assuming the original RUU for the ROM your phone shipped with is available. If not, you run the risk that HTC turn around and refuse to repair your phone

EddyOS said:
You can unroot assuming the original RUU for the ROM your phone shipped with is available. If not, you run the risk that HTC turn around and refuse to repair your phone
Click to expand...
Click to collapse
Okay, Could you tell me if this ROM is the correct match for my device?
"RUU_Bravo_Froyo_TMO_AT_2.12.112.1_Radio_32.46.00.32U_5.10.05.17_2_release_143754_signed.exe"
My Device Specs:
Code:
Android Version:
2.2
Baseband version:
32.49.00.32U_5.11.05.27
Kernal version
2.6.32.15-gd96f2c0
[email protected] #1
Build number:
2.12.110.4 CL274424 release-keys
Software number:
2.12.110.4
Browser version
WebKit 3.1
Many Thanks.

Well, no it doesn't
Your phone (T-Mobile UK) - 2.12.110.4
RRU (T-Mobile Austria) - 2.12.112.1
There isn't a T-Mobile UK FroYo RUU available yet so root at your own risk

EddyOS said:
Well, no it doesn't
Your phone (T-Mobile UK) - 2.12.110.4
RRU (T-Mobile Austria) - 2.12.112.1
There isn't a T-Mobile UK FroYo RUU available yet so root at your own risk
Click to expand...
Click to collapse
Oh Great! And I was getting my hopes up. Surely someone has their hands on the ROM?

Related

T mobile settings in about phone??

Hey i bricked my T-Mobile desire last night whilst flashing a radio update.
Im gonna send it back for repair or replacement so i flashed the generic T-Mobile rom from the unroot guide on modaco.
In about phone - software information it says
Firmware version - 2.1-update1
Baseband Version - 32.36.00.28U_4.06.00.02_2
Kernal version - 2.6.29-0cb9f166 [email protected] #1
Build number - 1.21.405.2 cl174215 release keys
Software number - 1.21.405.2
Can anyone confirm these with a stock, unrooted T-mobile desire please as i don't want them to know i rooted
Did people returning their devices contact HTC directly, the carrier (T Mobile) or their insurance provider?
Thanks
My UK T-Mobile stock desire has a different baseband version ,kernal version, build number and software number.
i think you need to flash:
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
[edit] sorry, i think it's the same rom you already tried flashing.
not sure why it hasn't worked though...
did the flash run ok, with no errors?
Ok, i just tried again and the RUU said
"ERROR [140]:BOOTLOADER VERSION ERROR"
I think its because HBOOT is 0.8 and not 0.75 anymore. I dont know what changed it. Iv only flashed a modaco rom, the standard HTC rom by accident, the radio update and the T mobile one.
Is there any way to change back and flash the TMO rom?
Thanks
The stock HTC ROM changed the bootloader to 0.80 - it can't be rolled back
jbaldwinroberts said:
Ok, i just tried again and the RUU said
"ERROR [140]:BOOTLOADER VERSION ERROR"
I think its because HBOOT is 0.8 and not 0.75 anymore. I dont know what changed it. Iv only flashed a modaco rom, the standard HTC rom by accident, the radio update and the T mobile one.
Is there any way to change back and flash the TMO rom?
Thanks
Click to expand...
Click to collapse
Standard HTC rom is where you went wrong, 1.21.405.2 WWE rom would have updated the bootloader to 0.80 and there's no way to downgrade the HBOOT yet if ever.
Thanks, If i send it to HTC with the stock rom on, would it still void the warranty as its official?
Thanks again
I would've thought not but they'd be able to check the S/N against operators and might find out it's flashed
Thanks for the quick reply.
Iv just spoken to HTC and they're going to take it in for repair, has anyone had any success with HTC repairing a rooted phone?
Thanks
It's not rooted so there shouldn't be an issue - only if they suss it was a T-Mobile one in the first place!
Worst that happens is they send it back saying warranty void
Hope you are successful.
Can someone tell me what radio update refers to?

Unable to see OTA Update

Ive got a de-Branded Desire on Virgin Mobile UK but cant see the update when i check, the info of the phone is below, any ideas why?
Firmware version
2.1-update1
Build number
1.21.405.2 CL174215
Software number
1.21.405.2
Did you debrand it yourself or buy it new from a shop? What ROM file did you use?
Sent from my HTC Desire using XDA App
I have the same problem - I'm in Germany, on O2. I bought the phone from an eBay guy who had bought it from the German T-Mobile. The phone is not locked or anything, just has a T-Mobile logo when booting, but that's it. Should I be able to see the update?
I used the RUU from the official 2.1 update, so ran the exe from my machine and lost all my settings etc in the process
RUU_Bravo_HTC_WWE_1.21.405.2_Radio_32.36.00.28U_4.06.00.02_2_release_126984_signed
or
PB99IMG.zip
any ideas anyone

[Q] Please help with unroot

HELP!
I rooted my phone using unrevoked forever and now that I want it back to stock I'm unable to do so. I have been searching and trying stuff for a week now with no results.
I have a Norwegian (english display language) not locked HTC Desire.
Hboot v: 0.97.0001
I constantly keep getting "wrong bootloader version" (error 140).
I have tried using the method from android modaco com (cannot post link, not allowed )
1 Make sure your goldcard is in your phone (If Required)
2 Turn your Desire on
3 Connect it to a Windows PC
4 Run the HTC RUU
5 Let it run
6 & YOUR DONE!
(without gold card).
I think the problem is that I'm using wrong RUUs, but I cannot seem too find the right one.
Can anyone help me?
PS: If you can supply a step by step guide I would be very grateful. I don't have a lot of experience with this sort of thing.
forgot to mention.
I have s-on
What ROM was on the phone when you first got it?
When I first got the phone was just after release though I don't remember the version. I rooted the phone last week so it hasn't been that long since I last did an update.
Without knowing the version there's no way of knowing what RUU you need. The only thing you can try is:
1. Make a gold card:
http://android.modaco.com/content/software/308798/pc-application-goldcardtool/
2. Downgrade to an earlier HBOOT:
http://forum.xda-developers.com/showthread.php?t=768256
3. Flash the latest WWE RUU (2.29.405.5)
http://www.google.co.uk/url?sa=t&so...cZlrId8Dkc9IAPJsg&sig2=QNe-C8tewW0x4cdsO7aCXA
OR
http://www.google.co.uk/url?sa=t&so...IwRiRP-6PYkibAtPA&sig2=OT9aE7a-DDKInlx4lTxTjw
Is there any way to find the version now or am I boned?
There's no way know without having the ROM on the phone
I have only rooted the phone. I have not installed any new ROM though.
Software info:
Android: 2.2
Baseband version: 32.49.00.32U_5.11.05.27
Kernel version: 2.6.32.15
Build number: 2.29.405.2
Software number: 2.29.405.2
Ah, OK!! That's alright then!!
Just download the RUU I linked to up there and do the following:
1. Turn off phone
2. Turn it on holding the back button
3. Once at the white screen with FASTBOOT at the top connect to the PC
4. Once it says 'FASTBOOT USB' (and the drivers have installed) run the RUU
5. Allow it to complete
Job done
Great!
Gonna try it as soon as I have the RUU (slow network connection).
Damn, I can only thank you once
Thanks a million!
The one thing I would double-check is the HBOOT version on your phone - you sure it's not 0.93 and not 0.97?
Only reason I ask is that ROM version (both 2.29.405.2 and 2.29.405.5) both have HBOOT 0.93 in them and you can't flash them if yours is higher
It worked !
The HBOOT version was probably just me misremembering.
Thanks so much!
No worries, keep the RUU safe in case you need it again
Hi,sorry to hijack this thread.i need to clear some doubts abt unrooting,almost similar scenerio.
i think my front speakers are dead.from emiui 12.11 to miui-au 12.24 still not able to resolve the issue.thus need to unroot to stock to see whether it is working there or have to send it for warranty.
The phone originally came with:
Android Version
2.2
Baseband version
32.44.00.32U_5.09.05.30_2
Kernal version
2.6.32.15-gd96f2c0
[email protected]#1
Build number
2.13.707.1 CL233262 release-keys
Software number
2.13.707.1
So my qn is when i see miui-au build no is :MIUI_AU 0.12.24 R2,what's the build no as in 2.xx.xxx??Or miui have their own build?
I have already downloaded RUU_Bravo_Froyo_hTC_Asia_WWE_2.13.707.1_Radio_32.44.00.32U_5.09.05.30_2_release_143921_signed.exe
can i use this?
Another confusion from me is goldcard.My phone is bought from local carrier(Singtel,SG).does that means it is network branded?
Thanks!
If you're using 2.13.707.1 you should be OK to use that RUU without a gold card. Try it and see
so custom roms have no effect on build no.?
is there any diff running the ruu w or w/o goldcard?
oh..so i should follow the instructions on yr post and run the ruu from bootloader?

[Q] Restoring to stock ROM on old version of Cyanogen

Firstly I apologise for such a noob question, but I'm not an expert with HTC's as I usually deal with iPhones.
Anyway, I have a HTC Desire Bravo with the following specs:
Android version: 2.2
Baseband version: 32.44.00.32U_5.09.05.30_2
Kernel Version: 2.6.34.5-cyanogenmod
Mod version: CyanogenMod-6.0.2-Desire
Build number: FRF91
It's an Orange UK branded phone, and I'm trying to put it back to a stock ROM. I've identified that RUU_Bravo_Froyo_HTC_WWE_2.10.405.2_R_Radio_32.44.00.32U_5.09.05.30_2_release_142828_signed.exe is the stock ROM I need to install, but how the heck do I do it?
I'm sorry it's such a noob question, but I've sold the phone and need to unlock it and put it back to the factory state.
You can't restore any ROMs, you must flash a new one.
Official untouched HTC Desire RUU ROM update (version 2.2). Not rooted, and contain radio and hboot rom update.
http://forum.xda-developers.com/showthread.php?t=869048
There's also other ROMs (Orange, T-mobile etc...): http://forum.xda-developers.com/showthread.php?t=695667.
Just run it on Windows.
Thanks for the advice sigorand.
sigorand said:
Just run it on Windows.
Click to expand...
Click to collapse
Sorry to sound dumb, but how exactly do I do this? Please explain like you would to a child
ensignia said:
Thanks for the advice sigorand.
Sorry to sound dumb, but how exactly do I do this? Please explain like you would to a child
Click to expand...
Click to collapse
After downloading the file, run it as you would run a setup for a program. Now you just have to follow the instructions on the screen.
I tried to run the .exe file and encountered Error 131 which is basically saying the version I'm trying to update to is not compatible with my device.
I've read something about gold cards being needed for branded devices, and as mine is an Orange UK, is this something I need to do?
Again sorry for the noob questions, I'm completely out of my depth here
Error 131 is the customer id error. This means, your phone was branded. Now you have to options:
- create goldcard (it avoids cid error), put this in your desire and flash newest ruu again
- flash the ruu from your provider (which was your provider?)

Back to Stock

Hi all,
I need some help guys... I purchased a used HTC One X (Quadcore) a couple of days back from an online seller. The phone is perfect but seems the seller rooted the phone. I found out about it by following a guide that said to open a terminal emulator and type "su". It didn't ask me for any password and immediately turned the command prompt to #.
Now the phone has been lagging more than normal and I'm not receiving the OTA update as well. I decided to take it to the store as its still under warranty. So I need someone to tell me what to do and how do I reset it to stock firmware or unroot?
I lost contact with the seller and do not have the option to ask him to reset it for me or get any information about the root.
The phone was purchased from the United Arab Emirates.
Thanks for helping.
-Mobe
mobelicious said:
Hi all,
I need some help guys... I purchased a used HTC One X (Quadcore) a couple of days back from an online seller. The phone is perfect but seems the seller rooted the phone. I found out about it by following a guide that said to open a terminal emulator and type "su". It didn't ask me for any password and immediately turned the command prompt to #.
Now the phone has been lagging more than normal and I'm not receiving the OTA update as well. I decided to take it to the store as its still under warranty. So I need someone to tell me what to do and how do I reset it to stock firmware or unroot?
I lost contact with the seller and do not have the option to ask him to reset it for me or get any information about the root.
The phone was purchased from the United Arab Emirates.
Thanks for helping.
-Mobe
Click to expand...
Click to collapse
boot in to bootloader by pressing vol down + power button at the same time
then once you get to the bootloader check at the top of screen whether its written Locked or Unlocked
If its unlocked then your phone is rooted
if its rooted then you need to flash the ruu of stock ROM to and install stock recovery to unroot
and use some commands..
check this thread:
http://forum.xda-developers.com/showthread.php?t=1609190
Thanks
Thanks Vivek for the reply. But is there a certain stock rom I should be using?
mobelicious said:
Thanks Vivek for the reply. But is there a certain stock rom I should be using?
Click to expand...
Click to collapse
Don't know if you sorted this but you need to be using your current version number (find this in.. settings > about > software information)
Unlocked bootloader doesn't ALWAYS mean you're rooted, it just means your bootloader was unlocked... (which is a helpful thing really...when wanting to flash sexy stuff)...
The RUU (Rom Update Utility) Should match or be higher than your version number and must be for your CID or it will fail. FOR example... 1.29.401.9
The 1.29 start bit should match as should the red inbetween bit. This is what you're looking for.
Software info
Ok, all i see when i visit the software information is the following.
Android Version
4.0.4
HTC Sense Version
4.1
Software Number
HTC One maXimus V3.0
HTC SDK API level
4.23
HTC Extension version
HTCExtension_403_1_G_20
Kernel version
2.6.39.4-g090b42e
[email protected] #1
Baseband version
2.1204.135.20
Build number
2.17.401.2 CL89015 release-keys
Browser version
WebKit/534.30
All i want is to return the phone to its factory state. I couldn't get the official OTA update coz of this stupid "maXimus" thing...
Well I guess if you have a nandroid back up you should've made, that would save you tonnes of problems otherwise you need to find what version you were on relock your bootloader and apply the ruu, not sure if you need stock recovery on.
Sent from my now amazing HTC One X thanks to TeamVenoms ViperX rom
mobelicious said:
All i want is to return the phone to its factory state. I couldn't get the official OTA update coz of this stupid "maXimus" thing...
Click to expand...
Click to collapse
I believe you know about going to fastboot mode and use fastboot command, type
fastboot getvar version-main
it will show your stock software version no. then you can look for the right RUU.
The latest official stock rom for the UAE is 1.29.415.11 and Radio 1.1204.105.14 android 4.0.3(i think), and the ruu flasher is
RUU_ENDEAVOR_U_ICS_40_HTC_ARA_1.29.415.11_Radio_1.1204.105.14_release_260742_signed.exe (dont forget to relock b-l )
check the main version from fastboot by the method ckpv5 mentioned and if its not 1.29.415.11 and the radio showing on bootloader is 1.1204.105.14
that means ur phone was not middle east version OR
the original user flashed the wrong update from another country, and you will have to reflash that corresponding stock version.
Remember if you feel scammed at any point(online sellers or shops) you can contact the Consumer Protection Structure in the UAE , call 999 or the directory and ask for the number, they deal with scammers.

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