Develop Bugs

[REWARD!] Fix the Microp Error (no backlight) - $50 for the solution!

------------UPDATE------------
This issue has been solved: this is a hardware error. I ended up having to send my phone back to HTC for warranty repair. They replaced the main board and now the phone works again.
------------END UPDATE------------
I'm offering a $50.00 (USD, via PayPal) reward to the first person who figures out a fix for the microp error that is causing some Diamonds to lose the screen backlight.
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After getting the microp error, the screen backlight no longer functions, and I also recently noticed that Wi-Fi cannot be enabled.
More details on the microp error here:
http://forum.xda-developers.com/showthread.php?p=3026104
Like I said - $50 for the solution. Thanks to all in advance!

why not to try installing new os(rom)?

intel286 said:
why not to try installing new os(rom)?
Click to expand...
Click to collapse
Because that doesn't work, it's been tried.
I suggest taking the phone back on warranty instead of paying to have HTC's software bugs fixed.

1. take a towel put it on the ground and htrow the htc diamond carefully sometimes on it
2. take out the battery do a little bit heavy pressure on the device where usually the battery would be.
3. bridge battery connectors of the device "WHILE BATTERY IS NOT INSERTED" with screwdriver
4. leave the battery out for a while. ( some hours)
should be caused by some connectors that dont work properly anymorei nside the diamond ? did it fall on the floor ?
cross fingers

alphazero said:
1. take a towel put it on the ground and htrow the htc diamond carefully sometimes on it
2. take out the battery do a little bit heavy pressure on the device where usually the battery would be.
3. bridge battery connectors of the device "WHILE BATTERY IS NOT INSERTED" with screwdriver
4. leave the battery out for a while. ( some hours)
should be caused by some connectors that dont work properly anymorei nside the diamond ? did it fall on the floor ?
cross fingers
Click to expand...
Click to collapse
I did it about three or four times - but without towel I was little bit angry so did it my way
If I remember it well - on the beginning the display was only dark, but I could use my Diamond, but after the fourth "throw" display didn´t work no more
Edited: But this wasn´t only problem - it started with wi-fi connection - I was unable to switch the wi-fi on and then the "reset" button stopped its work..

alphazero said:
1. take a towel put it on the ground and htrow the htc diamond carefully sometimes on it
2. take out the battery do a little bit heavy pressure on the device where usually the battery would be.
3. bridge battery connectors of the device "WHILE BATTERY IS NOT INSERTED" with screwdriver
4. leave the battery out for a while. ( some hours)
should be caused by some connectors that dont work properly anymorei nside the diamond ? did it fall on the floor ?
cross fingers
Click to expand...
Click to collapse
Err... This is a SOFTWARE problem.
http://www.gizmodo.com.au/2008/12/htc_touch_diamond_backlights_permanently_dying_no_fix_yet-2.html

No, it's a hardware problem. I think it's caused by big temperature shifts, creating condensation on a part of the diamond. It only occurs in a very few diamonds, probably leaving a hot house to cold? You live in Canada or something? I doubt it is a software problem as it would be in much more diamonds.
I don't know, maybe putting it in the freezer may work? Well it worked when my hard drive killed itself, maybe it'll work on diamond too?

here is exactly what happened when my phone stopped working:
i was in my apartment with my phone, it was sitting on my desk.
i went outside and walked over one block - it wasn't even cold outside (50-60f?).
i pulled out the phone, unlocked it, went to the photo tab, started the camera, and took a photo.
after taking the photo, i sent it via sms.
when i tried to click back to take another photo, the phone said "cannot start camera"
i used reboot manager app to reboot the phone.
when the phone started, the backlight was no longer working and i was given the "microp error" screen.
since then, my backlight doesn't work, no matter what i try.
the phone was never dropped. there was no significant change in temp. etc. - it was working fine one min, then after a reboot it stopped working.

I have read about this in a lot of different Phone Expert articles...boy Genius, ect....here is just one....They say HTC does not have a fix for it yet
http://www.gizmodo.com.au/2008/12/htc_touch_diamond_backlights_permanently_dying_no_fix_yet-2.html

theorie said:
here is exactly what happened when my phone stopped working:
when i tried to click back to take another photo, the phone said "cannot start camera"
when the phone started, the backlight was no longer working and i was given the "microp error" screen.
since then, my backlight doesn't work, no matter what i try.
Click to expand...
Click to collapse
yes this is a hardware problem. I faced the exact same problem with HTC Touch : camera not working, then screen fading to black forever
Had to replace the screen and everything went back
(for a hardware issue, you need a hardware change, a soft fix will never do much)

Pumpiron579 said:
I have read about this in a lot of different Phone Expert articles...boy Genius, ect....here is just one....They say HTC does not have a fix for it yet
http://www.gizmodo.com.au/2008/12/htc_touch_diamond_backlights_permanently_dying_no_fix_yet-2.html
Click to expand...
Click to collapse
they got that tip from me. i showed them my phone when they hosted Gizmodo Gallery here in new york this past weekend.
the reason gizmodo said HTC does not have a fix - is because i told them that. i called numerous HTC tech support numbers and every tech i spoke to said the same thing, "sorry we have no idea, and can't help"
they're talking about me (Tom)...haha

theorie said:
they got that tip from me. i showed them my phone when they hosted Gizmodo Gallery here in new york this past weekend.
the reason gizmodo said HTC does not have a fix - is because i told them that. i called numerous HTC tech support numbers and every tech i spoke to said the same thing, "sorry we have no idea, and can't help"
they're talking about me (Tom)...haha
Click to expand...
Click to collapse
But if HTC can't fix it, they'll have to replace it, right? You have warranty?

theorie said:
they got that tip from me. i showed them my phone when they hosted Gizmodo Gallery here in new york this past weekend.
the reason gizmodo said HTC does not have a fix - is because i told them that. i called numerous HTC tech support numbers and every tech i spoke to said the same thing, "sorry we have no idea, and can't help"
they're talking about me (Tom)...haha
Click to expand...
Click to collapse
Interesting. That has spread quite fast to a lot of other Forums.

WOW
guess what...
tonight i left my apt, got on the subway, and after i got off i went to check my phone - out of nowhere, THE SCREEN BACKLIGHT IS WORKING AGAIN!
wtf!??!
i haven't done ANYTHING to the phone today. it sat on my desk all day. so why the heck did the backlight start working again?!?
now, it seems the phone has fixed itself! i haven't done anything to it! when i left my apt, it wasn't working, and 15 minutes later, it's working agian.
very, very strange.
apparently i owe the phone-gods $50. thanks phone-gods. haha

Congrats man
If I only had so luck like You I´m still waiting for some info from service center where I sent my Diamond. But right - 1 month ago messages on forums about this prob were very rare - on last saturday when my PDA "died" I was searching for any info (and found few topics about that) and when I´m looking for it today there are much more responses to this error on internet...it seems that this issue has arisen in last few weeks

Nice to hear that, looks like what ever hardware was playing up has decided to play nice It's just temperature shifts I think from what i've heard from lots of people with this problem. Moisture forming inside the PDA. Or so I think

But my Diamond didn´t fix itself for 3 days..... Unfortunatelly after that I couldn´t do anything more than to send it for repair

Ok so today I got a message from our HTC service centre that they have found HW problem, changed display and the whole front panel n sending my Diamond back to me
And it was classified like a standard warranty repair

tommm said:
Ok so today I got a message from our HTC service centre that they have found HW problem, changed display and the whole front panel n sending my Diamond back to me
And it was classified like a standard warranty repair
Click to expand...
Click to collapse
What country do you live in and where did you send your device to (which repair centre) ?
In Holland official HTC support sends it to Eurotwice in Belgium. I had the same microp error and when I got it back, the problem was still there. Eurotwice couldn't find any problem.
So I'm curious where you sent your device.
Also look at this post: http://forum.xda-developers.com/showpost.php?p=3048690&postcount=1
It metnions that the bootloader displays a microp version. My bootloader never displays this.

For Microp ERROR
Hello,
Im in france "FRENCH", if you leave in france and your diamond have a MircropERROR no probleme you can contact me i can repair it.
@+++

ZL Display Corruption

Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
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outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
Your going to have to exchange it..

hyelton said:
Your going to have to exchange it..
Click to expand...
Click to collapse
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.

outsidah said:
Hopefully if the seller helps me out... horrible.
Question - how do you soft reset it? Volume Up + Power for a few? It's not working for me if that's it.
Click to expand...
Click to collapse
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?

outsidah said:
Found it... have to open SIM/SD Slot... there is a little "power" button that must be held until device vibrates 3 times.
Screen is still DEAD.
Is there a way to wipe the phone w/o the screen being visible?
Click to expand...
Click to collapse
Nope Your best bet is to contact the seller and hope they allow an exchange. That sucks.

outsidah said:
Hey guys,
Just bought a brand C6502 and the display is all messed up after not using the phone for more than 15 minutes.
The displays gets all garbled and then either display some lines or just stays a dark grey color. It then sometimes comes back to normal and then gets corrupted again. I managed to do the software update hoping it would fix it, but same issue. I also tried resetting the phone to no avail. I am now trying to see if the seller will do an exchange... not a good feeling.
Word of warning for those of you considering buying this phone from ShopBLT or a place like that which doesn't allow exchange.
Here is a pic of the screen... any recommendations would be appreciated.
Click to expand...
Click to collapse
where did you buy it? Do they allow to exchange defective item?

sonic2911 said:
where did you buy it? Do they allow to exchange defective item?
Click to expand...
Click to collapse
ShopBLT
Looks like they can return it read there policy here
What does "NO RETURNS OR EXCHANGES" mean?
A. Some manufacturers and suppliers require us to enforce a more restrictive return policy on their items. These restrictions (if any) are noted in the product's description and supersede our standard return policy. For example, if an item contains "(NO RETURNS OR EXCHANGES)" in the product's description, that means you cannot return the item to us, and we cannot replace it, for any reason. In other words, the sale of that item is final, and you must contact the manufacturer for any assistance with replacing or repairing the item.
Some items can only be returned if unopened. On others, we can only accept returns or ship replacements if defective. Some items can only be returned or replaced within a specific number of days. By carefully reading the item's description for such notations, you will know whether anything you wish to purchase is subject to a special return restriction.
It is important to note that none of these restrictions apply to the manufacturer assisting you or replacing your item under its warranty (if one is provided by that manufacturer.) In fact, most special return policies are the result of manufacturers wanting to work directly with you. Lastly, these additional restrictions if present, are not by our choice. We are simply following the rules as given to us by various manufacturers and suppliers.

I have also been looking at BLT C6502 and it has been out of stock? When did you buy this?
I think they will help you out if the can.

Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
Why did you go to eBay? Negrielectronics is cheaper than ebay or was cheaper than ebay not sure how much you paid.
If all else fails File a Claim on PayPal and say it arrived like that and send in pictures.

PLEMIX is the cheapest now!

outsidah said:
Hey guys - sorry if the first post seemed as if I bought it from ShopBLT. I was/am annoyed and didn't make it clear. I got it this one from an eBay seller (never-msrp). He hasn't responded yet as far as the exchange. I got to play with the phone all of maybe 5-10 minutes? If that?
I was mentioning the ShopBLT portion since I know many of us were waiting for them to stock the US LTE version of the phone. I settled on this one since I couldn't wait longer.
I'm hoping something positive comes of this... at the moment I'm out the money and the phone is a paperweight.
Click to expand...
Click to collapse
MSRP response to emails a bit late as they get lots of orders but their service has been good for the last two time I dealt with them. once I had a defective phone and they helped very much.
Its possible if you hear back from them after mid-night.
Good Luck

I also got my zl from MSRP and it was $599. Everything works fine on my phone.
I have dealt with them for other big ticket items and their customer service is why i went back to them for this purchase.
Im sure a little explanation to the right customer rep will award you an exchange.
Call Jessica she is always pleasant to deal with.
909 436 7404

Makes me feel better to hear the positive experiences. Hopefully I'll get it resolved soon.

The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.

mloomis00 said:
The same thing happend to my purple XZ I got from O2. I am in the states now and have to wait to return to the UK to exchange it.
Click to expand...
Click to collapse
Maybe bad connection between screen and morherboard inside the phone.
Sent from my C6603 using xda app-developers app

Spoke to Jessica on Saturday and today. She only deals with shipping so she was unable to help with my issue but marked my messages as urgent which didn't seem to do much. Finally heard back just now, they want me to send them the unit so they can check it and I suppose go from there. Its progress, but I wish I would have been able to ship it back since Saturday to speed this up.

HTC ONE X wi-fi issue ( please read )

Hi guys, I have sent my phone off for repair to HTC as i have had WI-FI issues basically since I bought the phone last year,the wi-fi disconnects at weaker areas,whereas the other phones i have tested work fine..I have only recently realised that thi was a manufacturing issue after reading reviews online.So I have decided to send the phone off for repair, a week later (today) I get a quotation from HTC of £187! Bear in mind I still have warranty on my phone..HTC initially did not state the reason why I have received the charge,they just claimed that the work required was caused by the damage that isn't covered by warranty. So i went onto HTC chat and spoke to someone called Wioleta,she eventually told me that I have installed "unauthorized software" on my phone. Now I PROMISE YOU guys, i have not done any tweaking on my phone for a long long time...before I did install a ROM rooted my phone etc, but i had to set everything to default settings as i have sent the phone off before because of a different issue ( coloured lines on my phone - if you guys remember), I have done the procedure correctly and HAVE NOT been charged by HTC for the repair,so it was done free...ever since the repair I have not done any modifications to my phone or downloaded any illegal software...So I would like to know why they said i have done this and is it possible that they could have done this?? I have attached a picture of what Wioleta has sent me on chat...I think there is a mistake somewhere because i am innocent...and I have already sent them a complaint about it, but I really need my phone back... please can somebody give me some advice on how to tackle these twats! Thanks for reading.
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Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby

Mr Hofs said:
Basically unlocking the bootloader breaks certain warranty. It's your word against theirs.......it's been unlocked before and now they throw it on faulty software (installed by the user) !
It's all about the Benjamin's baby
Click to expand...
Click to collapse
U dont think I'll get far?

My opinion......proving legally that it's not your fault will probably cost you more then they charge you now......it's not fair i agree but proving this now is not easy

I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.

Jump1ng said:
I sent my old HOX back for wifi repair the other week I did put it back to totally stock ROM and recovery but left it unlocked and they never said anything at all about it fixed it in a day and then it was on the way back to me. Not sure if your in a different country than me but really a hardware problem and a well known one should be fixed regardless of what software changes you made to the phone.
Sorry if thats not much help but you could try and push them and say other people been fixed with unlocked bootloader by speaking to someone higher up.
Click to expand...
Click to collapse
I'm in UK mate.... really not fair

I have said the next thing before on a similar issue :
I am almost certain that all of this depends of the hands which the phone falls into, if it's somebody who is having an awesome day, had his coffee on time and had some fun time with the wife the evening before it might slip ....... but it also can be the opposite grumpy man and lives by the rules......if you very my point

Hadziano said:
I'm in UK mate.... really not fair
Click to expand...
Click to collapse
That sucks they never even asked anything about that just asked me to send it back in original state and then just fixed it, but at least it should give you a good ground to stand on saying that other users phones have been fixed with unlocked bootloaders.

What if..................... I LOCK the bootloader and send the phone back?!

Hadziano said:
What if..................... I LOCK the bootloader and send the phone back?!
Click to expand...
Click to collapse
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)

nikola016 said:
It's allready locked, originaly it says LOCKED, but if you unlock it will show UNLOCKED, after that if you lock it it will show RELOCKED like yours, so there is no way out just in (unlock)
Click to expand...
Click to collapse
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?

Hadziano said:
so i'm basically screwed? why didnt they say anything before when i sent the phone off for a different reason? depends on who handles it i suppose..?
Click to expand...
Click to collapse
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.

nikola016 said:
Well man, i don't know, i only answered your question. It's sad that they blaim rooting and stuff for your wifi issue, i think that they changed your motherboard or maybe not, but it's their decision, so you probably can't do anything . Unlocking bootloader has nothing to do with wifi....but ****ing HTC.
Click to expand...
Click to collapse
zivio stari hvala na odgovor. I can't even pay them, their site has a glitch now! won't be touching HTC again, might as well go back to golden years n use a nokia 3210 without headaches and 7 day battery life

One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4

One-X-master said:
One time I also sent phone in because of WiFi and other issues...they said they replaced the WiFi module...but haha there isn't even a real module on the mainboard xD...so its the same as before but fixed then myself...my phone was also relocked and they didn't said anything...I wrote on the letter which goes also to them that WiFi is f#cked up and due to hardware issue from beginning it should be fixed with warranty..so stay on your right..say other ppl also had this issue from beginning that WiFi was bad and HTC should now that...and therefore you don't have to pay as this should be fixed under warranty
Gesendet von meinem HTC Desire HD With Beats Audio mit Tapatalk 4
Click to expand...
Click to collapse
I have already paid them £27 to get my phone back without repair..I just want my phone back

I've sent mine in for the same reason in August. First time they repaired it for free but they didn't fix the problem so I sent it in again and then I had the same problem you have now.
I've been talking to several people at HTC in the meanwhile. And after explaining them that this kind of problem can't be caused by a software modification they repaired it for free.
The reason why they wanted to charge me something was because some stupid worker has seen that the bootloader was relocked and because that was not stock he wanted to replace the mainboard.
In short:
You're screwed. If you have 2 months time to discuss with them, so it. They will probably eventually repair it if they feel annoyed by you.
If you need it back now: Good luck!
What I would do:
Grab a cheap PAYG phone, unlock it, use it while kindly asking HTC to fix your phone.

Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk

humzaahmed155 said:
Fixing the Wi-Fi is fairly easy on this phone, pop the back housing off the phone, get a small piece of aluminium foil and tape the top and bottom of the foil to the gold antenna next to where the volume keys are on the plastic housing, here's a video to help: https://www.youtube.com/watch?v=zbmGNL1dsf0&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk
Click to expand...
Click to collapse
Hmm sounds complicated. How do you remove the case?

Hadziano said:
Hmm sounds complicated. How do you remove the case?
Click to expand...
Click to collapse
Push the bottom of the phone away from the screen, once that's unclipped use a thin object to work your way around the sides (guitar pick for example, you may need two) once the housing is unclipped from the phone slowly pull them apart. This needs to be done slowly as theres some adhesive hold long the middle of the back on, here's a video to show you what I mean. https://www.youtube.com/watch?v=mAr4WWbn9Hc&feature=youtube_gdata_player
Sent from my HTC One X using Tapatalk

thanks mate..will it work 100%? doesn't seem recommended to use foil inside a phone?

Sudden power off solved with new battery !!!

Finally tested it today and it really works!. The real fact is on web you always find that "it should" be the battery, and a battery change "whould" solve it, well I have to try it and it really does, so you should get a battery somewhere ( check out I found 2 places on www, dunno if I can put the links please say If I can do so ) and get your phone alive again! ( I'm so happy :laugh: )
Here are 2 dissasemble videos; one from our friend "danieldp1990" and one in russian HD. Whould reccomend use both of them since as nice as the russian video looks, they're missing some parts.
The most hard part is to remove the battery since it's glued and you don't wanna do much strenght since you have the display right below it, so make it slowly.
Danielp thread:
http://forum.xda-developers.com/showthread.php?t=2346031
HD video:
http://www.youtube.com/watch?v=tX_rClLNUU8
Best of luck for the ones that have no warranty left!
PS: I think we can stop looking for soft / alternative solutions.

:thumbup:
Sent from my C6503 using Tapatalk

Remove the battery
Chonwey said:
Finally tested it today and it really works!. The real fact is on web you always find that "it should" be the battery, and a battery change "whould" solve it, well I have to try it and it really does, so you should get a battery somewhere ( check out I found 2 places on www, dunno if I can put the links please say If I can do so ) and get your phone alive again! ( I'm so happy :laugh: )
Here are 2 dissasemble videos; one from our friend "danieldp1990" and one in russian HD. Whould reccomend use both of them since as nice as the russian video looks, they're missing some parts.
The most hard part is to remove the battery since it's glued and you don't wanna do much strenght since you have the display right below it, so make it slowly.
Danielp thread:
http://forum.xda-developers.com/showthread.php?t=2346031
HD video:
http://www.youtube.com/watch?v=tX_rClLNUU8
Best of luck for the ones that have no warranty left!
PS: I think we can stop looking for soft / alternative solutions.
Click to expand...
Click to collapse
:good::good::good:
Now are 3 disassembly videos; one from "danieldp1990" and 2 in russian

I just replace the battery on my phone and the issue of the phone turning off all the sudden. I was pretty easy to do......the hard part the original battery being glued to the back of the phone. That's some sticky tape!

Any idea if the same issue will happen to the new battery?
Sent from my C6506 using XDA Premium 4 mobile app

My Xperia ZL just started doing this sudden shutoff thing but it seams to be getting worse, it's gotten so bad that when you boot up the phone it shows the SONY logo then immediately shuts off. When I plug it into the wall charger the LED lights up RED and then the SONY logo then reboot over and over(Bootloop). But yet i'm able to get it into fastboot and flashmode fine and can flash ftf through Flashtools with no problems i'm wondering if this could be a simple battery problem or if it's a software error. If anyone could help it would be greatly appreciated.

There are loads of posts about this issue on Sony's official forum. Looks like you either have to send it to Sony or put a new battery in.
Sent from my C6506 using XDA Premium 4 mobile app

I finally replaced the battery in my zl, and it fixed the issues of not powering on. But the new battery appears to be having issues. Sometimes it went charge. It will fluctuate percentages, for ex it would go from 58 to 56 to 60 to 55 etc.. It's been acting crazy. Even on various roms. I restored an old backup of miui I had, and it seems more stable, but still won't charge full. The replacement battery was a Sony oem one so I'm not Sue what's up.
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please i having same power problmes with my xperia, can you pm where did you get the battery from, i cant find a reliable place that sell them

cubanito08 said:
please i having same power problmes with my xperia, can you pm where did you get the battery from, i cant find a reliable place that sell them
Click to expand...
Click to collapse
http://pages.ebay.com/link/?nav=item.view&id=111348441443&alt=web
Sent from my XT1032 using Tapatalk

maybe its the same problem i have but not sure, ny phone wont pass the Sony screen and turn off unless its connected to a charger or usb, rest works fine, now if its not connected it stays on until u use any app then it shutsdown, then i need to connect to charger to start again, u guys think its the battery ? already flashed retail 4.3 then back to 4.2.2 then back to 4.3 just to make sure wasnt software issue, and i see other people had same problem and fixed it with a battery and no my phone has no warranty since i bought it on one of those simple mobile little stores where stuff is open

cubanito08 said:
maybe its the same problem i have but not sure, ny phone wont pass the Sony screen and turn off unless its connected to a charger or usb, rest works fine, now if its not connected it stays on until u use any app then it shutsdown, then i need to connect to charger to start again, u guys think its the battery ? already flashed retail 4.3 then back to 4.2.2 then back to 4.3 just to make sure wasnt software issue, and i see other people had same problem and fixed it with a battery and no my phone has no warranty since i bought it on one of those simple mobile little stores where stuff is open
Click to expand...
Click to collapse
Ya it's your battery
Sent from my C6506 using Tapatalk

thanks i guess ill get a new battery and hope it fix it

cubanito08 said:
thanks i guess ill get a new battery and hope it fix it
Click to expand...
Click to collapse
It WILL fix it.
Sudden power off, Not powering on unless charger attached, missing signal/signal problems, ultimately not even powering on with charger is the whole same issue = Crappy Sony battery ( programmed obsolescence )
Now it's happening again to me. Will NEVER buy a Sony product again in life.

Chonwey said:
It WILL fix it.
Sudden power off, Not powering on unless charger attached, missing signal/signal problems, ultimately not even powering on with charger is the whole same issue = Crappy Sony battery ( programmed obsolescence )
Now it's happening again to me. Will NEVER buy a Sony product again in life.
Click to expand...
Click to collapse
Hmmmm... That's very helpfull... Just got all the things that u listed up. But i still love sony?... And good things is i already search and learn how to change xperia zL battery.. Easy and simple. $26 for ori battery and $10 for back cover. LoL???
Sent from my C6502 using XDA Free mobile app

rayzaweirdooo said:
Hmmmm... That's very helpfull... Just got all the things that u listed up. But i still love sony... And good things is i already search and learn how to change xperia zL battery.. Easy and simple. $26 for ori battery and $10 for back cover. LoL
Sent from my C6502 using XDA Free mobile app
Click to expand...
Click to collapse
So you like being scammed, good for you
Ppl like you are the ones empowers companies to keep doing that scam.

ghost6022010 said:
My Xperia ZL just started doing this sudden shutoff thing but it seams to be getting worse, it's gotten so bad that when you boot up the phone it shows the SONY logo then immediately shuts off. When I plug it into the wall charger the LED lights up RED and then the SONY logo then reboot over and over(Bootloop). But yet i'm able to get it into fastboot and flashmode fine and can flash ftf through Flashtools with no problems i'm wondering if this could be a simple battery problem or if it's a software error. If anyone could help it would be greatly appreciated.
Click to expand...
Click to collapse
sir i'm also having exactly the same problem, now i wanted to know how you corrected this problem,
pls reply me if you see this post as i spend my so many day and night in correcting my phone but no luck.
wating for reply....
---------- Post added at 06:33 PM ---------- Previous post was at 06:29 PM ----------
ghost6022010 said:
My Xperia ZL just started doing this sudden shutoff thing but it seams to be getting worse, it's gotten so bad that when you boot up the phone it shows the SONY logo then immediately shuts off. When I plug it into the wall charger the LED lights up RED and then the SONY logo then reboot over and over(Bootloop). But yet i'm able to get it into fastboot and flashmode fine and can flash ftf through Flashtools with no problems i'm wondering if this could be a simple battery problem or if it's a software error. If anyone could help it would be greatly appreciated.
Click to expand...
Click to collapse
sir , i'm having exactly same problem as of yours, i spend so many days and night on my phone by reading forums and follow steps to correct my phone but till now no luck.
could you pls help me if you got the solution for your problem...
waiting for reply...

Graphical glitches while using phone - am I the only one?

Since I got the phone, I've been having the occasional graphical glitch. A rather large pixelized screen appears for a fraction of a second and then dissapears. I managed to keep it on the screen only once and it went away when I tapped the screen.
Am I the only one? Please respond, as I wanna know if this is software or hardware.
Thanks!

Thinking you may have a faulty device ... I've never experienced that, and as far as I can recall haven't seen others reporting it.
G4'ed it!

Can you share with us when this happens? Is it random or is it when using a certain app? Are you rooted? What variant of the G4 do you have?
I haven't had anything like this happen personally.

Mine does it. It mainly happens when I'm playing games/videos in portrait mode. It takes up about 1/4 of the screen in the top-right (again, portrait mode) and last for a split second. It's like a big, fuzzy block.

It's totally random. It can happen in games, while browsing, etc. This was with stock unrooted and also does it while rooted.
It really does sound like a hardware fault or seems like an app that pops up on the screen... Hope it's not a hardware fault though.
I use a telus h812 by the way

I have had this problem since I got my phone new when it was first released. I have an h811 on tmobile US.
Has anyone contacted LG about this issue?
I am unrooted and bootloader unlocked although I was having this problem even before I unlocked the bootloader.

Ever since I've upgraded the phone to 10f I don't have the issue anymore... I guess it was software after all?

eremeya said:
I have had this problem since I got my phone new when it was first released. I have an h811 on tmobile US.
Has anyone contacted LG about this issue?
I am unrooted and bootloader unlocked although I was having this problem even before I unlocked the bootloader.
Click to expand...
Click to collapse
I also had the issue on my VS986 (Verizon). It happened while I was unrooted, rooted, screen protector, no screen protector, etc. I finally called LG because it was getting worse (especially missed touches) and they had me send it in for repair this past week.
Update: I just checked the status of my repair. All that it shows is that they closed the ticket and shipped it back to me last night (09/05). Really hoping they fixed it and it isn't just going to have a note saying they couldn't recreate the issue.

I just received a new LG G4 from Verizon. The graphics glitch you are experiencing is pretty much all the time on this one.
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Since it's new I'm going to send it back. If they won't cross ship a new replacement I'll probably just stick with my S4.

I upgraded to 10g and issue was resolved here...

dsteinschneider said:
I just received a new LG G4 from Verizon. The graphics glitch you are experiencing is pretty much all the time on this one.
Since it's new I'm going to send it back. If they won't cross ship a new replacement I'll probably just stick with my S4.
Click to expand...
Click to collapse
That's scary, it's seems just like the display problem afflicting/ed Sprint customers, return the phone as soon as possible!

Called Verizon this morning, they were very nice, recommended I go to store to get replacement. A girl at the store in Trumbull CT looked at the above photo and promptly pulled out a new one and activated it for me. Love this phone, lots of interesting little features that I think are very helpful such as no password prompt when connected to my car's bluetooth. I didn't expect the screen to be so much nicer than my Galaxy Note 2.

dsteinschneider said:
Called Verizon this morning, they were very nice, recommended I go to store to get replacement. A girl at the store in Trumbull CT looked at the above photo and promptly pulled out a new one and activated it for me. Love this phone, lots of interesting little features that I think are very helpful such as no password prompt when connected to my car's bluetooth. I didn't expect the screen to be so much nicer than my Galaxy Note 2.
Click to expand...
Click to collapse
glad is ended nicely! :good:

Anyone viewing this thread because their phone video subsystem is behaving as described by OP and others including myself should know that it's a hardware problem and they should get the phone replaced ASAP
Update: If new replace, if it means getting a refurb replacement perhaps try reflashing with the the stock image?

dsteinschneider said:
Anyone viewing this thread because their phone video subsystem is behaving as described by OP and others including myself should know that it's a hardware problem and they should get the phone replaced ASAP
Click to expand...
Click to collapse
If it's new and you can permit an exchange, sure... But then again, how do you explain that my graphic glitches dissapeared with a software update?

@karendar - I thought about your post while writing my recommendation to replace the hardware for this problem. I think I will modify the post to say if new get it replaced. Why would 11a start doing that new out of the box? Perhaps it was a bad firmware flash? It would have been interesting to follow the root instructions but use the stock firmware instead of a rooted variation and see if that fixed it.

karendar said:
If it's new and you can permit an exchange, sure... But then again, how do you explain that my graphic glitches dissapeared with a software update?
Click to expand...
Click to collapse
I think it's easy for any person, if you modify in any way the phone it's automatically you fault if it present problems now or in future, before unlocking, flashing other firmwares and so on it's better to think for a moment.
I don't know your case, mine was a general speaking.
I bought a branded g4 too, first thing I did was to unbrand, then unlocked ecc, but i'm aware that now I have no warranty.

SIRKRA said:
I think it's easy for any person, if you modify in any way the phone it's automatically you fault if it present problems now or in future, before unlocking, flashing other firmwares and so on it's better to think for a moment.
I don't know your case, mine was a general speaking.
I bought a branded g4 too, first thing I did was to unbrand, then unlocked ecc, but i'm aware that now I have no warranty.
Click to expand...
Click to collapse
I have a canadian variant, happened without root. I updated to 10g, again without root, no mods, issue solved...
So the hardware issue isn't always a hardware issue. It could be partially due to software as well. Keep in mind lg's versioning begins at 10a... Our phones were released as 10b. No kdz released at launch... So bugs are bound to happen

karendar said:
I have a canadian variant, happened without root. I updated to 10g, again without root, no mods, issue solved...
So the hardware issue isn't always a hardware issue. It could be partially due to software as well. Keep in mind lg's versioning begins at 10a... Our phones were released as 10b. No kdz released at launch... So bugs are bound to happen
Click to expand...
Click to collapse
You bought the phone and out of the box was having those glitches or you had those updating from one firmware to another?

SIRKRA said:
You bought the phone and out of the box was having those glitches or you had those updating from one firmware to another?
Click to expand...
Click to collapse
Again, I have the Canadian variant. There are NO roms. Out of the box, I had glitches.