Stuck on logo screen....? - Desire Q&A, Help & Troubleshooting

Greetings all.
Someone is offering me a Desire which basically has the following fault:
It gets stuck at a black HTC logo screen with 4 triangles in each corner. He says this happened because of a custom ROM he tried to flash to it. He further says, and I quote "but now i cannot reflash it as it needs a GOLD CARD and as i cannot connect it to my laptop to create a gold card".
He's offering it to me at a quite low price - obviously the question is - can it be fixed? I know there's a load of information missing here, but is it worth a try? What sort of questions should I be asking?
Any advice/help much appreciated.
Cheers

Further information
"it happend after i flashed fone got stuck on htc
screen ( normal oem boot ) then rebooted so i
tried to use RUU's from xda but keeps saying "
customer id error " if you plug it in to pc and
running android sdk in fast boot it finds the
phone and trys to flash but again " customer id
error " xda guys say i need a gold card but i cant
get the fone to boot to enable debugging so im
stuck"
I presume XDA guys are yourselves?

Related

universal got stuck please help

i recently tried to update my universal, with the crossbow rom, after pluging the device in my desktop, it started with the update, and placing a message, connection erorr , resulting in ,that my device is stuck in the boot mode, and will not react anymore.
i have tried to update ,without result , i keep getting the message 150 connection error
id there anybody out therer who has had the same problem, if so did you fix , and how did you fix it?
regards peter
I will tell you what I did it my be wrong but I unpluged the usb from the uni and pushed the front light button,power button and the reset at the same time and pluged it in again you get the popup found new device ppc. Then reran the rom update.
NO, just take the SD Card out of the slot and proceed with the update. You must be using a 4GB SD Card, aren't you?
rom upgrade ,universal dead
i keep getting the following message, even if i take the 4gb sd card out of device:
error 150 rom upgrade utility error.
please help it is driving me crazy.
regards peter
pcsw said:
i keep getting the following message, even if i take the 4gb sd card out of device:
error 150 rom upgrade utility error.
please help it is driving me crazy.
regards peter
Click to expand...
Click to collapse
Hi, are you able to get in to the bootloader mode?
Try reading:
http://wiki.xda-developers.com/inde...tion On How To Upgrade with Bootloader method
http://wiki.xda-developers.com/index.php?pagename=Instructions for those stuck on Boot Screen
http://wiki.xda-developers.com/inde...ose stuck on Boot Screen (UNI_exitbootloader)
Hope it helps.

Newbie but I hope not !!! help btw !!!

I own a new blue angel...called by O2 II's
So, after i read ,again,and again...I have successed enter boot loader.
With white screen it's shown the version 2.07 and the line at the top "Serial"
(uhm, i use WM2003SE as the original pda when i purchase)
Ok, the problem now is, i can't flash anyrom (in Wiki and any rom i found)
After the line appear "Don't plug cable or craddle of ...." it's seem to verifie it's self... and then the line appear again "this tool is not support for this device".....and some error like that.
I was totally confused, how i made the thing go wrong? or just i missed something???
i make a soft reset, then hard reset and then 3 button together to get the white screen with no light, still see words such as: serial, version 2.0.7...
When i plug the usb cable , then the serial change into USB as usual.
As my experience,( Dopod810 and Qtek S200) everything is normal...
One problem too, i can't connect to PC with activsync (i tried any versions as possible)but itself avaiable on Boot loader...
All you understand what happen with me???
Please help me out of this. I want my Blue Angel is not the worst i got ...(i think it's possible go up to wm6???)
Finally, thanks you all for listening( reading this topic)
Yep, Happened to me too. Heres the fix.
The regular WM6 exe will give you an error everytime with the O2 IIs. Finally I printed out the WM6 directions, and also the Blue Angel for beginners and some other threads and found the answer.
You are in the right place (stuck in bootloader that is). Now you should be ready to load the OS. In the Upgrade folder you will find:
"MaUpgradeUt_noID.exe"
Run it and you will see the progress bars on the Windows screen and the dark XDA screen. Don't bother it - allow it to complete.
After it completed, I was unable to restart, soft reset, hard reboot. I think I actually had to take the battery off. When I powered it again I saw the Color Bars and knew it was good.
Good luck, Be careful. Try to be calm. I know when I was stuck in between Roms I was close to being a nervous wreck.
erh, one more message when i fkash rom...
This MaUpgradeUT novid erh something like this but this
" This tool is not support for my device" or somehow ...
I think i really stuck...
when itself verifie version of rom , i can't see both version appear on windows.
ie : version rom which is in PDA and version of rom which is in the OS i next to flash(want to flash).
So Confused . Anyway, thank for helping !!!
You are close!
Yea,
I Kept getting that too. Couldn't see both versions. Got a couple of different error messages. you are right where I was. you've got to find the upgrade exe. in one of the folders. My IIs was stuck in bootloader and I started that upgrade and it skips checking the IIs first and just begins to xfer the data.

Tried to upgrade from WM5 to WM6 and now my excalibur starts in tricolor mode!!!

I'm the newbiest of them all, I think I bricked my brand new Excalibur!!!
Sorry if I'm posting in the wrong place, but I need heeeelp!
O.K., here it is:
I just downloaded kavana's 080314 WM6.1 installer for the HTC Excalibur, I ran the exe and followed instructions, afterwards, the ROM app opened and started upgrading the phone but it got stuck at 1%, it made be go thru the recovery process several times (unplug, turn off, disconnect battery, turn on) but it always started on tricolor mode and always got stuck on 1%, after a third recovery process the ROM app just quit and left me hanging on tricolor mode!!!
Activesync won't connect now, I try to run kavana's exe again but it doesn't recognize the phone either, the phone is on, conected (windows makes the usb sound for connection) but it is not recongized, it's as if it's not plugged.
It is stuck on tricolor mode and I don't know what to do!
Please help me!!!
Try the dicussion thread "Bricked my T Mobile phone" there are plenty of answers there.
Will this work?
I saw this on said thread, but I presume it applies for a Herald phone, will it work?
The tricolor mode is "bootloader mode"?
Isn't there some sort of restart that can fix it?
Can someone elaborate on this? I'm really a super-noob!!!
"Try a SD card flash to unbrick your device
This is how:
MAKE SURE THE HERALD IS FULLY CHARGED BEFORE STARTING THE PROCES
#01 Download your original RUU
#02 Download (if not yet installed) WinRar and install
#03 Copy your full sd micro card to your harddisk and format your card with FAT 32
#04 Rightclick the downloaded exe file with your original RUU, click Unpack here
#05 In the map the will be created you will find a file (or similar) called RUU_signed.nbh. Copy this file to your formated sd microcard.
#06 Rename the file to Heraimg.nbh
#07 Get your Herald into bootloader modus by pressing the comm manager button and the camera button and pressing the reset button at the same time. Do not release both buttons until your in bootloader.
#08 Once in bootloader pop in your sd micro card.
#09 As soon as your card is popped in the screen will say something like "Reading SD card". Wait it out till it says "Push button to start" and slide the indicated volume slider down.
#10 The Herald will start the flashing proces. Wait it out till it says "Press any button" and hit the send button.
#11 Perform a hard reset
#12 Voila! Your back in business"
velascoperroni said:
I'm the newbiest of them all, I think I bricked my brand new Excalibur!!!
Sorry if I'm posting in the wrong place, but I need heeeelp!
O.K., here it is:
I just downloaded kavana's 080314 WM6.1 installer for the HTC Excalibur, I ran the exe and followed instructions, afterwards, the ROM app opened and started upgrading the phone but it got stuck at 1%, it made be go thru the recovery process several times (unplug, turn off, disconnect battery, turn on) but it always started on tricolor mode and always got stuck on 1%, after a third recovery process the ROM app just quit and left me hanging on tricolor mode!!!
Activesync won't connect now, I try to run kavana's exe again but it doesn't recognize the phone either, the phone is on, conected (windows makes the usb sound for connection) but it is not recongized, it's as if it's not plugged.
It is stuck on tricolor mode and I don't know what to do!
Please help me!!!
Click to expand...
Click to collapse
I believe you didn't application unlock it first. I had same issues. I finally got it to load. I don't think you bricked it. Remove battery wait a few seconds and restart phone
timothyjok said:
I believe you didn't application unlock it first. I had same issues. I finally got it to load. I don't think you bricked it. Remove battery wait a few seconds and restart phone
Click to expand...
Click to collapse
Already did that... still on "brick" mode...
Question: is my warranty still valid? I bought it 3 days ago.
you can solve simply to launch original upgrade to wm6 rom
glenbo said:
Try the dicussion thread "Bricked my T Mobile phone" there are plenty of answers there.
Click to expand...
Click to collapse
Do try these procedures first. I'm just throwing it out there but if you try again it is probably a better choice to flash to WM6 first. Then try flashing to the 6.1.
I'm sure you can return it but come up with a believable excuse.
Yes, You Are Correct!
pfunkside said:
Do try these procedures first. I'm just throwing it out there but if you try again it is probably a better choice to flash to WM6 first. Then try flashing to the 6.1.
I'm sure you can return it but come up with a believable excuse.
Click to expand...
Click to collapse
Yes, that is the correct path for him to take, install a 6.0 ROM first, before installing a 6.1 ROM. I suggest he install the T-Mo official wm6, just to get things started in the right direction again.
(1) If the device is still in the tri color mode (bootloader mode), that's a very good sign, it's not bricked. Connect the device to your PC via active sync in the tri color mode, you may think that the device is not connected to Your PC but it is, it may not look like it's connected, run the official T-Mo wm6 ROM RUU WWE, it will install on your device as long as your device is in the tri color mode.
(2)Once you get the wm6 ROM installed on your device, you must first SDA_ApplicationUnlock your device, next you want to Certificate AppUnlock and SurrealApplication Unlock your phone. Now, the reason you are doing all these unlocks are because you coming off the T-Mo wm6 ROM.
(3)After all this have been done, it now ok to try to install the 6.1 ROM on your device.......!
Great support!!! But now comes the obvious question from the n00b of the n00bs!!!
Got it, now the big question is: how to flash to WM6?
Is it done by the steps I posted early? (formatting SD, etc.)
Also, where do I get the T-mobile RUU?
Finally, there are a few things you should know, my phone was bought in Mexico, under the cellphone company Movistar (Spain's Telefonica and I've heard U.S. AT&T), it had WM5 before I "bricked" it (hehehe).
When I turn it now, a few miliseconds before the tricolor screen I can read in the phone a "waiting for SD card" message when the tricolor screen comes on, I get this version of RUU 1.15.000.
I appreciate all your help, as a contribution to this amazing community, when I get thru this, I hereby commit myself to write a fully understandable guide for noobs with the same problem (not too long).
T-Mo Wm6
velascoperroni said:
Got it, now the big question is: how to flash to WM6?
Is it done by the steps I posted early? (formatting SD, etc.)
Also, where do I get the T-mobile RUU?
Finally, there are a few things you should know, my phone was bought in Mexico, under the cellphone company Movistar (Spain's Telefonica and I've heard U.S. AT&T), it had WM5 before I "bricked" it (hehehe).
When I turn it now, a few miliseconds before the tricolor screen I can read in the phone a "waiting for SD card" message when the tricolor screen comes on, I get this version of RUU 1.15.000.
I appreciate all your help, as a contribution to this amazing community, when I get thru this, I hereby commit myself to write a fully understandable guide for noobs with the same problem (not too long).
Click to expand...
Click to collapse
Is your mobile device still in the tri color mode, if so just connect it back to your PC via active sync, It will accept the download! OK you can get the T-Mo wm6 at T-Mo's website, if not I will send you a link with the T-Mo wm6 RUU. Don't panic, you are still in the game.......!
Update!! Phone unbricked but still on WM5!
Ok... I used this ROM: HTC_S620_WWE_1.27.405.1_4.1.13.44_02.94.90_Ship.exe
It went thru the upgrading process but got stuck at 3%, anyway, it finished with a message like "this ROM cannot be used for your phone" or something and restored WM5.
Now I will follow instructions on the thread: "The Full Guide To Upgrading From Windows Mobile 5 to 6" and I'll be posting my acomplishments on this thread.
Question: The reasons for me not being still able to upgrade may be:
1. I haven't unlocked phone,
2. My phone is for Mexico and cellphone co. "Movistar", or
3. I'm running Windows XP as a virtual machine (via parallels) on an intel Macintosh and somehow there's a problem with the USB drivers.
I'm rooting for option 1 (but kavana's upgrade was supposed to already unlocked it). Option 3 maybe but then, why do I get Activesync to run? Option 2 would be a bummer!
T-Mobile WM6 RUU WWE ROM
Get the T-Mobile official Wm6 RUU WWE Rom here http://www.mediafire.com/?0vtw32zmuz3 ......!Oh! I throught you had a Excalibur.....!
Just can't seem to upgrade WM5 to WM6!
Iv'e tried the T-Mobile ROM and the HTC ROM and I get an: "invalid vendor id"
I tried every step on the aforementioned thread, even de CIS unlock, and still no luck... again, my vendor is movistar/telefonica/cingular.
Any thoughts?
Your Answer Is In jockyw2001 Thread
velascoperroni said:
Iv'e tried the T-Mobile ROM and the HTC ROM and I get an: "invalid vendor id"
I tried every step on the aforementioned thread, even de CIS unlock, and still no luck... again, my vendor is movistar/telefonica/cingular.
Any thoughts?
Click to expand...
Click to collapse
A easy frix, but read the instructions very carefully, jockyw2001 thread is located in the sticky section. What you are looking for will be in post #1.........!
New Instructions
Run the Excalibur Uspl-CID ByPass.zip, extraxt on your PC and open it there, you will see several file folders. Open the one that say (uspl) MS-Dos batch File, follow on screen instructions by pressing any key. This time when you see the white screen on your device do not panic! Run the HTC WM 6 ROM, this is done while the screen is still white on your device. Just follow the on screen instructions on your PC.............!
Now I definitively bricked it!
I ran the CID unbloker, screen went blank, ran the ROM, it got to 16% and made me do a recovery, after the recovery it gave me the same "invalid vendor id" message and it automatically restarted the phone, but...
The restart stopped at the HTC intro screen!! I've restarted it several times and it just stops on the first HTC logo screen... even a hard reset won't fix it!!!
HEEEEEEEEEEEEEEEEEELP!!!
Here is a visual aid.
You are not reading into detail. Use the Tmobile rom instead of the HTC Rom.
http://forum.xda-developers.com/showthread.php?t=368998&highlight=Jamerican
Still Bricked!!!
Yeah!!! superb visual aid!!!
I just wish I had seen it before I bricked it!!!!
This is the current state of my phone: I press power, I see a white screen with the HTC logo in the middle, the phone vibrates, still the same HTC logo... and it is stuck that way! I can't turn it off, I have to take out the battery!!
I've tried a hard reset, same thing happens! It stays stuck on the HTC logo screen and I'm forced to pull the battery out for the phone to shut down.
It is obviously not recognized in any way when I plug it to the PC's USB.
What made this happen? HTC Generic ROM got stuck on 16% before telling me "invalid vendor id", restarted the phone and voila: brick!!
Boy, I wish I was back in the tricolor mode!!!
IS THERE NOTHING I CAN DO?
I'm seriously thinking about going back to the vendor on monday and saying: It was like this when I woke up (I just bought it three days ago!!!)
If it gets that far, it doesnt seem totally bricked, ima PC man, so this may be off, but it seems like some kinda bootloader error on the phone itself....IE, the HTC screen is all that the bootloader tells the phone to load. Have you tried forcing the phone into bootloader mode?
I Looooooove Google!!!
OK... I found a turnaround for the problem... got it to go to bootloader mode!!!
Whenever something like these happens to you this is the hard way to put your excalibur/dash in bootloader mode:
1. Take out battery and sd card;
2. Plug your USB cable to your PC (not yet to the phone)
3. Press and keep holding the SIMB. key (the one with the camera next to the space bar)
4. Plug your USB cable to your phone (while still pressing the SIMB. key)
5. Voila: You are in bootloader mode!!
This was gotten for a 15 min. search in google!!
Now... I'll keep going with my WM5 to WM6 upgrade...

HTC desire 2.2 HELP please

Ok so, this is my first android phone and after being prompted to install the 2.2 update on my European htc desire, i downloaded and started it installing. It gets to about 23% and says process system unavailible and after reading what people said i cleared the phone and tried to install the update manually from the SD card. This didn't work
My phone currently does this
Will boot into what it says is 2.2 but with no wifi, no service, and no SD card showing up
then after about 5 minutes it will reboot.
I have no idea what i can do to fix this? could someone please help me, i'm a noob with android so a clear step by step would be much appreciated
anyone
I am having the same issue... Anyone some help please...
I had a symetrical experience.. I can't post links yet, but you if you look at my posts you should be able to find what worked for me.
Futurian said:
I had a symetrical experience.. I can't post links yet, but you if you look at my posts you should be able to find what worked for me.
Click to expand...
Click to collapse
how did you create a blank goldcard, i can't access my SD card on my phone while it's in the phone so how did you do it
Do you have a WIFI connection? I do, and did the OTA 2.2 upgrade over WiFi with no problems, on my Unbranded European HTC Desire.
If youre phone won't boot properly, there are a few answers; 1) Return in to HTC, they're getit working and back to you, 2) Return it to th place of purchase, 3) Root/reflash (but sounds like it might not be an option).
Dale
F3L1X1 said:
how did you create a blank goldcard, i can't access my SD card on my phone while it's in the phone so how did you do it
Click to expand...
Click to collapse
I followed the instuctions in the "[TUT]Complete upgrading guide(root, unroot, flashing ROM & updates)" thread within Desire Android Development. (Post #3)
dedlite said:
Do you have a WIFI connection? I do, and did the OTA 2.2 upgrade over WiFi with no problems, on my Unbranded European HTC Desire.
If youre phone won't boot properly, there are a few answers; 1) Return in to HTC, they're getit working and back to you, 2) Return it to th place of purchase, 3) Root/reflash (but sounds like it might not be an option).
Dale
Click to expand...
Click to collapse
When I got in touch with HTC they wanted £50 to do a reflash, falsely accusing me of rooting my device..
was that 50$ to send it to them? or can they do it without having it there. Because if THEIR update screwed up my phone i don't see why i should have to pay for a fix
maybe a silly question but did you try a factory reset?
http://www.htc.com/www/howto.aspx?id=805&type=1&p_id=312
HugoTouchHD said:
maybe a silly question but did you try a factory reset?
http://www.htc.com/www/howto.aspx?id=805&type=1&p_id=312
Click to expand...
Click to collapse
yeah i did that, about the only advice the australian HTC support guy gave me -____-
F3L1X1 said:
was that 50$ to send it to them? or can they do it without having it there. Because if THEIR update screwed up my phone i don't see why i should have to pay for a fix
Click to expand...
Click to collapse
Tell me about it, so thankful I managed to fix it myself!
It sounds like you are alll applying an OTA update for the standard ROM to what was a branded device. There are lots of explanations as to how to fix this if this is the case
In summary
Download update from mentioned here
Copy this to root of your goldcard and rename to update.zip
Turn off phone
Turn on holding down vol down
Select Bootloader then Recovery (an image of device should appear with exclamation mark over)
In menu (sorry forgot how you get in, if it does not appear then try power+vol down or power + back). From there choose apply update.zip
Wait while update applied
After update select reboot and wait for device to boot
Video of it here
jameson_uk said:
It sounds like you are alll applying an OTA update for the standard ROM to what was a branded device. There are lots of explanations as to how to fix this if this is the case
In summary
Download update from mentioned here
Copy this to root of your goldcard and rename to update.zip
Turn off phone
Turn on holding down vol down
Select Bootloader then Recovery (an image of device should appear with exclamation mark over)
In menu (sorry forgot how you get in, if it does not appear then try power+vol down or power + back). From there choose apply update.zip
Wait while update applied
After update select reboot and wait for device to boot
Video of it here
Click to expand...
Click to collapse
I've just tried this again, installation looked like it went through ok, rebooted and relaoded into sense, then it shows me a status bar counting, normally this gets to about 10% then says ?Sorry process system is not responing, so i can either click wait or force close, then in continues upto about 97% then reboots and reloads only to load a white screen showing htc and continues counting in percentages, gets to about 15% then says force close, then onto about 91% then reboots this goes on for a while until it just shows me a sorta bricked phone with no wifi, gsm or any real functionailty and it continues to reboot every 5 mins, back to where I started showing 2.2 as installed
One strange thing I have noticed is that my CID is
CID: 00000000000000000049E917D100A69E
Reversing CID
CID: 00A600D117E949000000000000000000
Can't find update.zip on SD card during recovery
Tried all this, thanks. Goldcard created using Gold Card Tool 0.0.5 (awesome job Klutsh) . I get the error message:
"E:failed to open /sdcard/update.zip (No such file or directory)" even though it is in the root dir when I look at the card on my PC.
Should it be in a directory called /sdcard ?
chessmaster82 said:
I've just tried this again, installation looked like it went through ok, rebooted and relaoded into sense, then it shows me a status bar counting, normally this gets to about 10% then says ?Sorry process system is not responing, so i can either click wait or force close, then in continues upto about 97% then reboots and reloads only to load a white screen showing htc and continues counting in percentages, gets to about 15% then says force close, then onto about 91% then reboots this goes on for a while until it just shows me a sorta bricked phone with no wifi, gsm or any real functionailty and it continues to reboot every 5 mins, back to where I started showing 2.2 as installed
One strange thing I have noticed is that my CID is
CID: 00000000000000000049E917D100A69E
Reversing CID
CID: 00A600D117E949000000000000000000
Click to expand...
Click to collapse
i get this same problem. How do i create a gold card if when i plug in my phone to my pc it won't recognise it and when i put the SD in the phone the bricked 2.2 won't recognise it
F3L1X1 said:
i get this same problem. How do i create a gold card if when i plug in my phone to my pc it won't recognise it and when i put the SD in the phone the bricked 2.2 won't recognise it
Click to expand...
Click to collapse
I had to format the card in a card reader in my PC, then use the Gold Card Creator mentioned elsewhere in the thread. You have to install HTC Sync because enough drivers are in there to at least allow the apps to 'see' the card at physical level, even if the bricked Android doesn't. Set the phone to USB debug mode in Settings/Applications - the phone stays 'on' long enough between reboots to do that and get a CID out of it! Then Gold Card Creator works well enough to get the CID from the SD.
I'm trying this again with a 2GB card to see if makes any difference.
Check folder settings when using windows
bearMedicine said:
Tried all this, thanks. Goldcard created using Gold Card Tool 0.0.5 (awesome job Klutsh) . I get the error message:
"E:failed to open /sdcard/update.zip (No such file or directory)" even though it is in the root dir when I look at the card on my PC.
Should it be in a directory called /sdcard ?
Click to expand...
Click to collapse
Quick update to this. Make sure you have extensions of known file types SHOWING in your folder settings. I was naming the file update.zip.zip!!
Thanks to ALL in this forum for get apps and assistance. I unbricked my phone tonight thanks to you all
well i phoned the shop here in australia that i bought it from and they said they've had alot of desires being returned because they've been bricked by the update and to just send it back and they'll fix it and update to 2.2 for me

[Q] My tablet won't boot.

Hi, as you probably know I have Acer Iconita tab A100, I've been using it for 5 months, it was working great and everything and than suddenly it couldn't boot, I tried all ways of hard reset, when I enter recovery, I can do nothing but wait and in the end i get this:
E:/dev/block/mmcblk1 does not exist
Fining update package...
E: failed to mount /mnt/sdcard (No such file or directory)
Can't mount /mnt/sdcard/update.zip
Installation aborted
When I enter fastboot I get the following message:
Bootloader version- (some numbers , not if it's important) - ICS, Starting USB download protocol.
And it stays there forever. :S Please help
(when i try booting it, it remains forever on ACER or ANDROID screen)
Its bricked, if its under warranty then ship it out to acer for a board replacement.
Sent from my HTC DNA
Hey
I don't have the box or the receit >.< So I can't , though some people on other forums said that i could enter fastboot and do something with a program called ADB which can be found in Android SDK. :S
domob said:
I don't have the box or the receit >.< So I can't , though some people on other forums said that i could enter fastboot and do something with a program called ADB which can be found in Android SDK. :S
Click to expand...
Click to collapse
Not on this device you can't. Once it bricks its done for. Go on acers site and put in the snid on the sd cover flappy thing and check for warranty, then get into a chat with a rep to get it sent in. If its off by a month or two tell them you got it for a present from a period just inside the 1 year and they may reset it to be covered, they did it for me even though I was already covered they asked when I purchased it, said I dunno but I got it as a present on blah blah date, they reset the 1 year to that. Box and receipt not required nor asked for nor wanted.
Sent from my HTC DNA

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