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Hi - I'm having a somewhat unusual problem and thought that the experts here might be able to help.
I have an HTC Desire, on T-Mobile (UK), 2.2 software. It was working fine when connected to my PC (Windows Vista). Then I tried to root it (unsuccessfully) and now I cannot get the PC to install any device driver for the phone. Also, I have four "unknown devices" come up everytime I try to connect the Desire to the PC, and I cannot install drivers for any of these either.
Hardware ID, Android Phone:
USB\VID_0BB4&PID_0FF9&REV_0226
I have installed HTC Sync and in addition found other drivers for the phone but the New Hardware Wizard will not pick them up, and I can't install them via Device Manager either.
Any help would be most gratefully received as I am unable to use my phone as a Disk Drive, which was very useful previously. Yes, I can obtain access via Wifi, but it would be faster and easier to have direct USB access.
Cheers!
P.S. One of the Unknown Devices has a Hardware ID of USB\ROOT_HUB&VID10DE&PID036C&REV00A1, if that's any help.
Hi there, I have got a Tytn II flashed with two different builds of Android Roms
(forgot which build, for I temporary flashed back to WM)
My problem was, whenever I connect my Android Tytn II to my laptop with USB under debug mode, Windows just cannot install a driver for it.
I mean, it is detected, but can never find a driver for it, detects as unknown hardware.
I just wonder if its possible for the driver problem be solved or I just have to stick with this?
*If duplicated question with answer that I couldnt search out,
admin please feel free to lock mine and direct me to the right one. thanks
cn2661 said:
Hi there, I have got a Tytn II flashed with two different builds of Android Roms
(forgot which build, for I temporary flashed back to WM)
My problem was, whenever I connect my Android Tytn II to my laptop with USB under debug mode, Windows just cannot install a driver for it.
I mean, it is detected, but can never find a driver for it, detects as unknown hardware.
I just wonder if its possible for the driver problem be solved or I just have to stick with this?
*If duplicated question with answer that I couldnt search out,
admin please feel free to lock mine and direct me to the right one. thanks
Click to expand...
Click to collapse
USB for Windows has been buggy for day 1, it works flawlessly under Linux. Unfortunately for Windows, it's very buggy and doesn't like our Kernel.
so, no luck for it under windows, is it? sosad.
two months have passed, maybe someone has sucessfully connected his kaiser to windows 7 through usb ?
have u install tried installing android drivers manually from androidSDK??
Good day,
I'm having problem with my DHD unable to be recognized in my Win 7 PC. I have already install HTC Sync and also tick on "Ask Me" for Connect To PC setting. I'm running on stock 3.13.707.4 ROM with S-ON and unrooted. Even restart to Fastboot my PC still unable to recognized my DHD.
From Googling it shows many Desire having USB-Brick problem, does this problem also applied to DHD? Is it my phone is hit by USB-Brick? Any guide to solve this problem? I've tried flashing older ROM via Bootloader and PD98IMG.zip but it won't allow saying something like the ROM is older version.
I just bought this used phone for about a week so I'm still not sure on how to solved this problem. any helps is much appreciated.
are you using the original cord that came with the phone? just any old usb cable won't work
also you can't flash a new rom without rooting and gaining S-OFF, you're unrooted and S-ON, that's why you get the "version is older" message
maatsby said:
are you using the original cord that came with the phone? just any old usb cable won't work
also you can't flash a new rom without rooting and gaining S-OFF, you're unrooted and S-ON, that's why you get the "version is older" message
Click to expand...
Click to collapse
I bought the phone and it came with 1 cord (with HTC label) that can be connected to the charger, I guess there are only 1 cord for charging and connect to PC? This is the cord that I use. In addition to that I have also tried Motorola, Sony Ericsson (both also for Android phone) and Nokia cord but all can't.
The ROM is actually older version stock ROM from RUU.exe. I saw from few Desire thread they were using this method to restore the ROM to before the USB Brick condition so I thought to try it.
BUMP!
Anyone know what should I do to resolve this problem?
Are you running the very latest HTC Sync on your PC? I'm using 3.0.5606. You can get it here: http://www.htc.com/www/help/
Also, connect your phone and go into Device Manager on your PC. Check to see if you have an entry for Android USB Devices and that the phone shows up. See attached screenshot for how mine looks. This is the best place to check to see if your PC has installed the drivers correctly.
In answer to your question about the cable, yes it's the same cable that attaches to the PC or to the mains charger. I've sometimes had connection problems caused by a dodgy cable, but I've used others apart from the HTC one without issues.
Edit: Also, when you install HTC Sync it should warn you to disable Antivirus software during the installation. This can be really important! I ignored it the first time around, thinking it was just a silly precaution, and had loads of problems with the phone not being recognised. Had to uninstall, temporarily disable AV, and re-install HTC Sync. Once it has finished installing, you can turn your AV back on.
Thank you for your reply preacher6.
Yes, I'm using the latest HTC Sync, v3.0.5606, just downloaded yesterday and reinstall everything.
When my phone connected to the PC it didn't appear as Android USB Device on my Device Manager, it only appear as Unknown Device in USB Controller:
So I guess I can rule out the cable as I have tried about 4 cables already.
For the installation part, I have disable the anti virus and also running the setup program as administrator. When installing there is no problem whatsoever that crop out.
Another point is, even on Fastboot it appear as Unknown Device in the PC.
I would try to update the driver manually - right click on the Unknown device, go to "install driver" or "update driver", then browse to the "Program Files\HTC\HTC Driver" folder. See if it picks up and installs the correct driver.
I've tried manually update the driver as per your advise but it says there is no compatible driver in that folder even though androidusb.inf is in that folder.
I'm running Win 7 64bit. does the driver also work for 64bit OS?
Should do, yes, I'm on Win7 64 bit myself. There is this folder on my PC:
C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Win7_x64
Is the unknown device present when the phone isn't connected? Just to make sure that is actually the phone - if it's still there when the phone isn't connected, it's some other device.
Otherwise try uninstalling the unknown device and then rebooting the PC, then forcing the installation of the drivers again.
The folder is same as yours.
The unknown device does not present when my DHD is not connected, so I'm certain it is the phone that appear as unknown device.
I have tried uninstalling the unknown device > reboot PC > installing the driver but it still won't install.
Another thing is, I check on the Device Manager > Unknown Device properties > Details" for it's Hardware Ids and it shows as USB\UNKNOWN. I think it should show a strings of the device id? Correct me if I'm wrong.
Yep, there should be a proper device ID string, on charge mode mine shows a hardware ID of USB\VID_0BB4&PID_0CA2&REV_0226&MI_01.
At this point the best thing I can suggest is to try on another PC. If it works, your drivers are screwed up and you'll need to strip them and reinstall. But if it doesn't work on another PC, it's possible you have a hardware problem with the phone.
xb360 said:
Good day,
I'm having problem with my DHD unable to be recognized in my Win 7 PC. I have already install HTC Sync and also tick on "Ask Me" for Connect To PC setting. I'm running on stock 3.13.707.4 ROM with S-ON and unrooted. Even restart to Fastboot my PC still unable to recognized my DHD.
From Googling it shows many Desire having USB-Brick problem, does this problem also applied to DHD? Is it my phone is hit by USB-Brick? Any guide to solve this problem? I've tried flashing older ROM via Bootloader and PD98IMG.zip but it won't allow saying something like the ROM is older version.
I just bought this used phone for about a week so I'm still not sure on how to solved this problem. any helps is much appreciated.
Click to expand...
Click to collapse
Hi. This thread is pretty old but I'm wondering if you ever resolved the issue? I'm having exactly the same problem with my HTC One s and I can't seem to find a solution anywhere.
THanks
dmastman83 said:
Hi. This thread is pretty old but I'm wondering if you ever resolved the issue? I'm having exactly the same problem with my HTC One s and I can't seem to find a solution anywhere.
THanks
Click to expand...
Click to collapse
Yes. Holla if you still need help
marknoll said:
Yes. Holla if you still need help
Click to expand...
Click to collapse
I need help too (HTC Desire Z device)
Is it hardware problem? (I already purchased new system board).
For me it looks like hardware problem, because device does not accept bus address, do not show USB strings/VID/PID (Tried different cables/PCs/OSes (I have OpenSUSE linux, but phone does not connect to usb on any PC, Windows PCs even do not understand that something plugged in)).
No problems with USB-connector (checked resistance), but I do not see pull-down resistance with my tester.
But all other functions work well.
UPD. Tried to connect from FASBOOT/HBOOT/Android - the same result, device does not accept bus adress. Additionally it charges without problems, but when I connect phone to USB no pop-up/information at top bar appears.
FossaFX said:
I need help too (HTC Desire Z device)
Is it hardware problem? (I already purchased new system board).
For me it looks like hardware problem, because device does not accept bus address, do not show USB strings/VID/PID (Tried different cables/PCs/OSes (I have OpenSUSE linux, but phone does not connect to usb on any PC, Windows PCs even do not understand that something plugged in)).
No problems with USB-connector (checked resistance), but I do not see pull-down resistance with my tester.
But all other functions work well.
UPD. Tried to connect from FASBOOT/HBOOT/Android - the same result, device does not accept bus adress. Additionally it charges without problems, but when I connect phone to USB no pop-up/information at top bar appears.
Click to expand...
Click to collapse
I am trying to understand what exactly are you asking me . are you asking me if the PC can recognize your device ?
marknoll said:
I am trying to understand what exactly are you asking me . are you asking me if the PC can recognize your device ?
Click to expand...
Click to collapse
Sorry, it looks like I explained my question wrong (I'm Russian, and English do not native to me). Let me try reformulate:
You said "Yes. Holla if you still need help" so I believe that you were able to fix "Device not recognized" problem. So I'm asking - how did you do it? Did problem was hardware or software?
For me (look at symptoms at my previous message) it looks like dead USB controller in phone. But maybe it very strange software problem (USB-controller firmware damaged)?
Did I explain it clear now?
Install the SDK on PC and update all android versions.
Well guys it was just my PC, i made a system backup for four days and that was all the problem(the USB port of my PC)
FossaFX said:
Sorry, it looks like I explained my question wrong (I'm Russian, and English do not native to me). Let me try reformulate:
You said "Yes. Holla if you still need help" so I believe that you were able to fix "Device not recognized" problem. So I'm asking - how did you do it? Did problem was hardware or software?
For me (look at symptoms at my previous message) it looks like dead USB controller in phone. But maybe it very strange software problem (USB-controller firmware damaged)?
Did I explain it clear now?
Click to expand...
Click to collapse
After installing and updating SDK...go into platform folder and open it. Hold mouse in field and hold shift and right click mouse. Chose "open cmd here"..that will open a cmd prompt window. In regular mode on phone,type "adb devices" should return numbers (ex: hta3829g)..if in bootloader mode,type "fastboot devices" should return numbers.
This SDK helps PC see your phone when its plugged in. Especially handy when a PC won't install drivers for your phone
Sent from my ATRIX HD
Are you also stating that your device will no longer charge when plugged in?
Sent from my ATRIX HD
Let me say beforehand that I am a lifetime lurker. I would not be posting here if I hadn't already spent at least two days scouring the web for an answer.
My HTC Desire HD cannot connect to HTC Sync, but it can connect as a storage device, and can be seen by adb. Whenever it connects while in hboot/fastboot, it will flicker "USB" a few times before Windows tell me it's not recognized (Device failed enumeration code 43). This includes using the RUU wizard from HTC. That will just make it stick on "RUU" in the bootloader.
I have tried every driver download suggested on this site. I have switched USB cables three times (all htc cables). I have used two seperate computers (Windows 8 and Windows 8.1).
I'll admit I'm a nooby specifically to Androids. All I want to do is flash new ROMs/root my device. As far as I know this is step one, and I can't go any further until I've unlocked my bootloader.
EDIT: SOLVED
HTC Desire HD drivers really hates Windows 8 and 8.1. Installed Windows 7 32-bit and it worked just fine.
That error can be a pain in the ass. I have it as well. I believe disabling griver signature enforcement in win8 (it's your OS, isn't it?) should allow installing adb drivers, but I was too lazy to check it. As a workaround I instead flash the boot.img in bootloader by putting it to PD98IMG.zip
I can upload you a template, leave the txt in it and replace the boot.img with your desired one, choose store (none) compression level, then put the zip directly (don't use folders) in sd card
EDIT: I didn't fully read your post before. If you don't have S-OFF most probably you can't get away without adb drivers..
Turned off device signing. No effect.
Have you tried now manually installing drivers in device manager while the phone is in unrecognized state? Does it still say the drivers are incompatible?
If your OS is 64bit, you need these http://d-h.st/23V
I have those drivers. I installed them manually. I tried the updating the drivers through device manager and pointing them directly to the drivers folder I need, and Windows is insistent that not having ANY drivers installed is the best driver to have installed for my device.
I am getting a pop up saying that the device is failing to to start. It's not like other usb devices I might have plugged in and they just sit there in at least their correct category in device manager.
The part that ticks me off most, is that this exact problem on this exact model has been solved on three different forums, and each time the OP just said "nvm I fixed it" and never even bothered to explain how for the rest of us.
It's really hard not to curse right now.
in device manager update dialog goto
browse my computer --> let me pick --> have disk --> choose the .inf from the drivers path.
Ya, I had tried that too. None of them will work. It says the file I chose doesn't have compatible software for my device.
Once again, this only happens in the hboot/fastboot/RUU. Once the phone has loaded the OS it works totally completely fine, save for HTC Sync not seeing the phone and vice versa. I don't understand why some drivers would only work sometimes unless something is wrong with my bootloader, and if so, how do i fix it?
have you tried un-installing HTC SYNC?
SuperMechaCow said:
Once again, this only happens in the hboot/fastboot/RUU. Once the phone has loaded the OS it works totally completely fine, save for HTC Sync not seeing the phone and vice versa. I don't understand why some drivers would only work sometimes unless something is wrong with my bootloader, and if so, how do i fix it?
Click to expand...
Click to collapse
Nothing is wrong with your phone, same thing happens to me, I just thought disabling driver signing should fix it, like I said I was too lazy to check it since I found workaround for my needs.
TheJokah said:
have you tried un-installing HTC SYNC?
Click to expand...
Click to collapse
It is currently uninstalled.
@smoger:
I would try your workaround, but I' m not sure where to obtain the boot image I need. Also, I thought you could only change the S-Off if your bootloader was unlocked anyways?
Power down DHD and connect it to PC. I realized, my win7 was installing drivers, while phone was off.
Sent from my HTC Desire HD using xda app-developers app
ammo12 said:
Power down DHD and connect it to PC. I realized, my win7 was installing drivers, while phone was off.
Click to expand...
Click to collapse
It appears to be the same device/drivers when powered off or when in the Android environment. While in the bootloader, it shows as an unknown device.
I also noticed that only when I am trying to update via RUU, it says instead "Device Descriptor Request Failed"
SuperMechaCow said:
@smoger:
I would try your workaround, but I' m not sure where to obtain the boot image I need.
Click to expand...
Click to collapse
The boot.img is in the ROM-zip-file packed. But I think, if its a RUU it is called PD98...img
Try this, I know its from Samsung, but this installs fastboot drivers and drivers used for ADB access
https://www.dropbox.com/s/vqfuv8fifmrkkxt/SAMSUNG_USB_Driver_for_Mobile_Phones.zip
For the set of Google Drivers, go here too http://d-h.st/23V
My drivers list does not show the Google or HTC drivers like yours does after installing all the things in your links. In fact, that's the fourth time I've downloaded those Google/HTC Win7 64x drivers from people around the web. They are not in my drivers list after installing them via the INF files. I must be doing something wrong.
SuperMechaCow said:
My drivers list does not show the Google or HTC drivers like yours does after installing all the things in your links. In fact, that's the fourth time I've downloaded those Google/HTC Win7 64x drivers from people around the web. They are not in my drivers list after installing them via the INF files. I must be doing something wrong.
Click to expand...
Click to collapse
Did you browse to the folder where the manual driver files reside?
Sent from my Desire HD using Tapatalk 4
SuperMechaCow said:
Ya, I had tried that too. None of them will work. It says the file I chose doesn't have compatible software for my device.
Click to expand...
Click to collapse
SuperMechaCow said:
I have those drivers. I installed them manually. I tried the updating the drivers through device manager and pointing them directly to the drivers folder I need, and Windows is insistent that not having ANY drivers installed is the best driver to have installed for my device.
Click to expand...
Click to collapse
To be exact I have:
Tried HTC Sync
Tried HTC Drivers Installer
Tried to Automatically search for drivers
Tried to install drivers by using the inf Install option
Tried to manually select drivers by pointing to the folder the Win7 64x drivers were placed
Tried to manually install by picking out the exact inf files
Tried to install from device drivers list, were they were not listed
Tried these steps with driver signing turned off
Tried all of these steps with another PC
I still think the issue is related to the fact that it only has problems in the bootloader menu
Ok, like u know I had this issue. Now I randomly managed to fix it when I needed adb drivers for my new toy (Sanei tablet for 40$ lol)
The mistake I was making is that I was trying to install the drivers while device was in fastboot, but apparently you can get away with casual "My HTC" drivers which can be installed when DHD is booted into Android. It looks likethe phone is not being detected from bootloader (it doesn't like any of the drivers I had tried), but I can fully use ADB while it's in recovery or starting/trying to boot OS, so it should be enough for rooting/unlocking bootloader.
I remember with HTC Wildfire I had drivers package with seperate drivers for Android and fastboot, so I had to install different driver after rebooting to fastboot, but with these new drivers and win8 it doesn't work out this way.
Solved. Used Windows 7 32-bit. Windows 8.1 was the culprit.
Similar issue
SuperMechaCow said:
Solved. Used Windows 7 32-bit. Windows 8.1 was the culprit.
Click to expand...
Click to collapse
I am facing the same problem and I too have tried different methods like you did. Am using Windows 8.
Gotta try on Windows 7. Shall update if that solves my problem too.
Hello guys,
I recently upgraded to Windows 10 and I got the surprise that my computer doesn´t recognize my HTC ONE M8.
I installed HTC Sync for get the lastest drivers but it didn´t help. On Windows I go to device manager and it seems it recognize an "Android device" but with a little exclamation that says that there is no drivers for this device.
Anybody had the same problem? How did you fix it?
Thanks in advance and sorry for my poor english.
Regards.
Did you also have this problem on Windows 8.1?
I had the same driver issue when I was running Win 8.1 Pro. I couldn't get the phone to be recognized.
What I ended up doing is downgrade (or should I say upgrade?) to windows 7. All is well now.
If you keep windows 10, you may have to wait until HTC updates their drivers for the new OS. I'm not familiar with any other solution at the moment.
nullfeed said:
Did you also have this problem on Windows 8.1?
I had the same driver issue when I was running Win 8.1 Pro. I couldn't get the phone to be recognized.
What I ended up doing is downgrade (or should I say upgrade?) to windows 7. All is well now.
If you keep windows 10, you may have to wait until HTC updates their drivers for the new OS. I'm not familiar with any other solution at the moment.
Click to expand...
Click to collapse
Actually I installed on my new computer Windows 8.1 Pro edition and I think I´ve never connected my phone to this computer so I cannot tell you if it was working on Windows 8.1.
I think I´ll wait until other pal put a solution.
Thanks
It works with 8.1, but connection can be really sketchy. Connects and disconnects rapidly, but eventually connects.
Sent from my HTC One_M8
Braaank said:
Hello guys,
I recently upgraded to Windows 10 and I got the surprise that my computer doesn´t recognize my HTC ONE M8.
I installed HTC Sync for get the lastest drivers but it didn´t help. On Windows I go to device manager and it seems it recognize an "Android device" but with a little exclamation that says that there is no drivers for this device.
Click to expand...
Click to collapse
Mine works fine in Win10. Are you an admin or regular user?
Same here, no issues at all on a clean win10 install
No issues here with windows 10, 64bit.
Upgraded from windows 7.
Drunkula said:
Mine works fine in Win10. Are you an admin or regular user?
Click to expand...
Click to collapse
Admin user.
Did you do a clean install or just upgraded from a previous version?
Did you install HTC Sync for get the drivers or you installed from other site?
I may have had HTC Sync on before - don't recall. This copy of Win10 was an upgrade install from Windows 7.
https://www.dropbox.com/s/jtbhe8xv1wvmzfh/ADB_Fastboot_Drivers_Win81.zip?dl=0
Follow that link, and download the file
1. Disable Windows driver signature (option 7 from advanced options)
2. Connect phone to PC
3. Go to device manager, you can find it through cmd prompt or cortana
4. Once in device manager, locate anything that says android usb or something like that ( I cant remember)
5. Update the device driver by looking through your computer for the location of ^ above download zip
I have no tried this yet, but I dont see why it wont work...PM me if you have questions
Edit:
I just did all of what I described above, and TBH I'm not sure if it would work or not. I do not currently have ADB SDK installed on my laptop, but I have found what appears to be a sound-proof method. Im going to assume the reason you want that connection is because you plan on using adb ? Anyhow, here's the link:
http://forums.team-nocturnal.com/index.php?/topic/1362-how-to-adb-fastboot-in-windows-xp-7-81-10/
In the second post of the link ^, it has been shown to work with HTC devices, hope this helps: let us know & I can dig deeper...