[Q] Can't purchase apps! - EVO 4G Q&A, Help & Troubleshooting

I've had my Evo since July and its still in the "honeymoon" phase of our relationship. She's been rooted via unrevoked and all is lovely. Of course like I'm sure many of us I went on an app spree initially and sometimes still to this day downloading a little of everything free. Now after months with my phone I finally found an app I want to purchase, however when I go to do so and enter my credit card information I get a service error. So I figured maybe it had something to do with my Google Shopping profile, so went to attempt to set one of those up and I get an error there too. I've tried with multiple credit cards with no such luck. Does this have anything to do with me being rooted or has anyone else ran into this problem?

trhonda2000 said:
I've had my Evo since July and its still in the "honeymoon" phase of our relationship. She's been rooted via unrevoked and all is lovely. Of course like I'm sure many of us I went on an app spree initially and sometimes still to this day downloading a little of everything free. Now after months with my phone I finally found an app I want to purchase, however when I go to do so and enter my credit card information I get a service error. So I figured maybe it had something to do with my Google Shopping profile, so went to attempt to set one of those up and I get an error there too. I've tried with multiple credit cards with no such luck. Does this have anything to do with me being rooted or has anyone else ran into this problem?
Click to expand...
Click to collapse
I doubt it has anything to do with you being rooted. The only time I ran in to this error was when I had poor data connection but that doesn't sound like what your running in to. Have you tried creating a new Google account and seeing if it will work on a fresh account?

I'm going to try and create a different account and see if that works.

Try using a different card. There were some apps I couldn't use my Amex for and had to use MC.

trhonda2000 said:
I'm going to try and create a different account and see if that works.
Click to expand...
Click to collapse
Did this work? I'm curious to see what fixes or even more so what the cause of this was.

Related

Hmm... is zune marketplace down?

First time I've had issues with it. It will let me get to the point where I select try or buy but then when I go to verify it just continuously loads. I tried afterwards on the PC and it just says none of the above items are available for purchase. This was initially found on the moron test but I am having the same issue occur with all apps.
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
MartyLK said:
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
Click to expand...
Click to collapse
quite lame... I can't even update my apps...
z33dev33l said:
quite lame... I can't even update my apps...
Click to expand...
Click to collapse
Neither could I. And some of the apps were paid apps that needed updating. It was quite annoying. But I was glad to see it working again come that Monday, without the need to do a hard reset.
yup, having that issue here too, i think it's tied to either your account, or your location... not quite sure why tho...
I have had issue with market place a couple of times. Mostly the update won't succeed and I'll need to delete the app then install it again.
Having the same problem here to. Can't update or download apps (sweden).
I'm having the same problem on the phone and trying to install from the Zune PC marketplace.
Me too
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
xuegaoche said:
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
Click to expand...
Click to collapse
Just wait a day. Monday will bring it back to normal. It effects users at different times. MS might be doing some kind of tuning to the market to help refine it. At least that's what I rationalize it to be.
It's working this morning, I was able to download a few free apps and buy some songs without any issues.
I still have the Problem, and also never got that pre-nodo update... Truly sucks...
Sent from my OMNIA7 using Board Express

[Q] Google Wallet not Working [Resolved]

After reading through a few posts on this thread:
http://forum.xda-developers.com/showthread.php?t=1365360
I noticed a few people had a similar problem as I do, and I would like to start a new thread to see if we can clear up things and potentially help some community members in the future.
So here is my story (i'll try to keep it short)
I installed Gummy Nex 0.6.6 and set up my google pre-paid card and got the $10 dollars from google
I went to 711, and bought a drink via NFC, and it did work
I got home, opened up the wallet and went to settings and reset it, then flashed a new rom/kernel
(AOKP and the franco.kernel awsome combo btw)
I opened up the wallet, and there was my remaining balance, after the app set some things up, there is nothing listed in my transactions but it shows a balance of $8.97 or something like that
Now, whenever I goto that vendor nothing happens when I try to buy something, Ill post back when I try another vendor
anyone else experience anything similar?
used Google Wallet for the first time last week, and it worked like a charm. i have used it a couple of times the past few days with no problems. I am using AOKP build 21
Used it for the first time today. Worked fine. Put the phone up to the terminal, waited for it to read, got confirmation. Running Gummy 0.7.0
My problem is I can't add more funds. Has anybody actually added more funds to their prepaid google card, on top of the $10?
Milyenair said:
My problem is I can't add more funds. Has anybody actually added more funds to their prepaid google card, on top of the $10?
Click to expand...
Click to collapse
i was going to until it didnt work on me =/ tomorrow i will try a different vendor and post my results
Today I had another chance to test out the wallet, and I'd like to share my results
(good news!) jump to the bottom for the TL;DR version
Anyway,
I first opened up wallet, and reset it, then backed up this version with Titanium Backup (I have the pro version, not sure if it matters)
I then uninstalled wallet with titanium
After that was done, I followed the instructions listed here:
http://forum.xda-developers.com/showthread.php?t=1365360
I also went to a different vendor (in this case quick check), however the first thing I noticed was a green LED light on the top of the paypass machine.
Now, i dont remember if there was a green light on the paypass machine the first time i used it, but i specifically remember there NOT being one the seccond time (the first time that wallet failed to open)
anyway, TL;DR version... it worked
Anyone having a similar problem as myself, let me know if you saw a green light on the paypass machine because that might be it right here

[Q] Adding Citi Card to Google Wallet

Has anyone been able to add their Citi MasterCard to Google Wallet lately? I've been trying since June 13th and it just times out. The card does get added to the Google online site. but not on the phone. I'm on the stock Sprint ROM and not rooted. The Google Prepaid card adds fine.
I originally added but then re-installed a rom and when I went to go re-add it I have been getting the same thing. They said its some sort of "out of sync" issue and I have a ticket open but never heard back.
I'd also had my citi card on the phone, but wiped Wallet to update to a newer version of Wallet. Now it just keeps timing out.
I called Citi and they cancelled the association with my phone, but it still just keeps timing out.
The Citi guy said there was a known issue with HTC EVO 4G LTE phones, but that there shouldn't be with mine.
Oh well, guess it's back to plastic until they sort it out.
Same here... Mine gets stuck in adding card. I have opened tickets. It seems to be a Wallet problem. Citi bank reset my account but still does not work. At least the prepaid works.
Ditto. I can add a prepaid card but when I try to add my Citi credit card it hangs every time (after several minutes) with the message "Error Adding Card". Citi says they have resolved Wallet problem with most phones, including the gnex, but they obviously don't know we're rooted. Many ROMs spoof different identification codes for various reasons, which could play a role. For example, the ROM I use shows device as "GT-I9300" and "toro" in the build prop. What do your build props show for device?
I was just now able to add my Citi card to the Wallet app on my HTC One X, so whatever server side issues they were having appear resolved , at least for the time being.
Sent from my HTC One X using Tapatalk 2
distortedloop said:
I was just now able to add my Citi card to the Wallet app on my HTC One X, so whatever server side issues they were having appear resolved , at least for the time being.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
You rooted?
I just talked to Wallet support and they said being rooted is the likely reason we can't add a card. Here's the follow-up email Google sent:
"We strongly discourage gaining system-level "root" access to your phone if
you plan to use Google Wallet. We are unable to support devices with
unauthorized operating systems as the security layers of the device may be
limited.
If you have other questions, please reply to this email and I'll be happy
to help. Have a nice day!"
Yes, I am rooted, and using a custom rom.
I had the citi card on this phone with an older version of MoDaCo wallet hack, but lost it when I upgraded to last software hack. It took three days trying, but finally got it to take.
I also have Wallet on my GNex, but just with the prepaid. I don't recall which hack I got it on there with.
You might want to try the MoDaCo hack , it disables three different checks the app makes for root, device and carrier.
Sent from my HTC One X using Tapatalk 2
I am still unable to re-add my citicard. Added and worked fine in May under yakjuxw 4.0.2. But then flashed takju 4.0.4 and I haven't been able to add it back again since. Never been rooted. I had no idea that flashing the US version of software (or any rom) could blow out wallet until after it wouldn't work, I searched and found that the secure element may be blown. Called Citibank twice, sent google feedback twice, posted here in another thread. No help or feedback from anyone so far. I can't even tell if its a Citibank issue, google issue, or an issue caused on my phone because I flashed a new ROM without doing anything to google wallet first. It says verifying card, seems to go on to the next step but then gets stuck at adding card and says unable to add card, call Citibank. I'm not willing to try the prepaid card, for fear of losing any money I put on it. Its been about a month now like this, so I've pretty much lost all my initial trust in google wallet. Nice idea, but completely worthless.
distortedloop said:
Yes, I am rooted, and using a custom rom.
I had the citi card on this phone with an older version of MoDaCo wallet hack, but lost it when I upgraded to last software hack. It took three days trying, but finally got it to take.
I also have Wallet on my GNex, but just with the prepaid. I don't recall which hack I got it on there with.
You might want to try the MoDaCo hack , it disables three different checks the app makes for root, device and carrier.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Tried the MoDaCo hacked Wallet, no luck. I'm thinking all the recent "server issues" are related to Google tightening things up. If anyone really wants to use Wallet, might be best to return their phone to stock. Otherwise, just carry your credit card, it's not very heavy!
madAdam6LOVE said:
Tried the MoDaCo hacked Wallet, no luck. I'm thinking all the recent "server issues" are related to Google tightening things up. If anyone really wants to use Wallet, might be best to return their phone to stock. Otherwise, just carry your credit card, it's not very heavy!
Click to expand...
Click to collapse
LOL to just carry your card line.
There's so few places that I actually go to that have paypass that the Citi card on the pine is really just a novelty. Kind of a geek pleasure. Anyone with these high end phones that reads these forums is probably a cutting edge tech kind of person. We want this stuff to work just for fun.
If the server business is google cracking down, then why did it work for me this morning? I'm on same ROM, same root as when it wouldn't work.
I was going to switch roms today, but now I'm afraid it will break Wallet again.
I don't think Google wants to block anyone. They want people to use Wallet. The only blocks they put in place are to appease the telcos or the bank.
Sent from my HTC One X using Tapatalk 2
Google didn't think it through with Wallet. So many shortcomings.
Sent from my Galaxy Nexus using XDA
distortedloop said:
LOL to just carry your card line.
There's so few places that I actually go to that have paypass that the Citi card on the pine is really just a novelty. Kind of a geek pleasure. Anyone with these high end phones that reads these forums is probably a cutting edge tech kind of person. We want this stuff to work just for fun.
If the server business is google cracking down, then why did it work for me this morning? I'm on same ROM, same root as when it wouldn't work.
I was going to switch roms today, but now I'm afraid it will break Wallet again.
I don't think Google wants to block anyone. They want people to use Wallet. The only blocks they put in place are to appease the telcos or the bank.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
You're right on with the cutting edge thing. I used to love to amaze sales clerks by paying with my phone. It was always the first time they ever saw that done.
I'm a bit of a crackflasher but until recently I was always able to reset wallet and then add my Citi credit card, probably did it 10 times. It stopped working with new ROMs at the same time Google was having issues with its server, which is why I'm thinking something's changed on Google's end when dealing with rooted phones and custom ROMs.
As I mentioned earlier, I'm wondering whether the ID info in the build.prop of custom ROMs is an issue. I know the ROM I'm using now identifies my Gnex as GT-I9300. I did try editing the build.prop to stock ID, and also tried the MoDaCo hack which supposedly bypasses such ID checks, to no avail.
Don't think I'm going to waste much more time on Wallet, but I'll keep an eye on this thread in hopes of a fix or hack.
There's certainly several things going on behind the scenes.
Don't forget that if your card is associated with Wallet already, trying to add it will fail. Try too many times and you get locked out for a day.
If a new ROM changes whatever that association indicator is, that cooks be the cause of the failure. Never hurts to call Citi and ask them to reset on their end.
I agree about retail clerks always never having seen pay with a phone before. I always get that "what the heck?" look. One clerk acted like I was pulling some kind of scam.
Sent from my HTC One X using Tapatalk 2
i posted about this issue a couple of months ago...not many people responded to that thread...i added my citi card successfully then reset the app to flash some stuff then when i tried to re-add it, it would give me an error message...i called citi a couple of times and they said they were going to reset it on their end
i tried it again a few weeks later and ever since then it just hangs on the adding card part...it doesnt error out...just hangs...i never got to try it at a store
Im rooted but just. My build is IMM76D.L700FD02. As for rooting what I understood was basically that was google pulling a CYA regarding the security issues with rooting, not that they were blocking the app.
distortedloop, do you get the notification about rooted devices not being supported when opening wallet?
ryan stewart said:
Im rooted but just. My build is IMM76D.L700FD02. As for rooting what I understood was basically that was google pulling a CYA regarding the security issues with rooting, not that they were blocking the app.
distortedloop, do you get the notification about rooted devices not being supported when opening wallet?
Click to expand...
Click to collapse
No, I don't get that warning, but I'm using MoDaCo's hacked Wallet app which disables the root, carrier, and device build checks.
Problem with wallet only with citi card?
It seems based on this thread, it really is only a problem with using the citi card with wallet.
I am using a rooted Nexus with custom rom and wallet works for me.
(Note: I have not changed roms since it has been working.)
redstar427 said:
It seems based on this thread, it really is only a problem with using the citi card with wallet.
I am using a rooted Nexus with custom rom and wallet works for me.
(Note: I have not changed roms since it has been working.)
Click to expand...
Click to collapse
Correct. Problem is adding Citi Card only. Wallet works fine. Prepaid cards add fine. Citi card fails to add after several minutes communicating with the server, returning the message "Error adding card". Initial verification of Citi account information is successful, the failure comes during "adding card to Google Wallet".
madAdam6LOVE said:
Correct. Problem is adding Citi Card only. Wallet works fine. Prepaid cards add fine. Citi card fails to add after several minutes communicating with the server, returning the message "Error adding card". Initial verification of Citi account information is successful, the failure comes during "adding card to Google Wallet".
Click to expand...
Click to collapse
Plus, the problem is just adding the Citi card to Wallet on the phone.
For me, the first attempt to put my Citi card on the phone failed, but the Citi card was added to my Google account online (also confusingly called Wallet now) and was available for selection in the Play Store.
Sent from my HTC One X using Tapatalk 2

Play Store

Has anyone had a cure for the bug of Google Play Store when the problem is occurring on the phone and on the play.google.com website? I can't access my apps on the phone or on the website. The website gives me errors like "Were sorry, there was an error. Please try again later" or "Oops, we had trouble processing your request. We're working on fixing the issue. Please try again later (BM-PPH-01)" The phone gives me the "RPC:S-5:AEC-0" error.
This reminds me of the horrible bug Google had on the App Store a few years back.
(Nope, non of the searched cures have worked to cure either the phone or website's problem)
No and hundreds and hundreds of folks have it.
It's a play store back end issue. If you go to the website on your computer, the bug exists there too. So... Just wait it out.
Compusmurf said:
No and hundreds and hundreds of folks have it.
It's a play store back end issue. If you go to the website on your computer, the bug exists there too. So... Just wait it out.
Click to expand...
Click to collapse
Does this happen frequently? It just happened for both my wife's computer and mine as well as our phones.
I was able to buy one app on her computer and when I went to buy the second app I was unable. When I went to my computer I wasn't able to buy it there either.
If I keep trying, will it block my account?
How long on average would you wait to try again?
Thanks
Ok fella hit the thanks button. Because to fix the problem I figured it out. You must use an older account it can have the same credit card. Problem is if you have made a kinda new account & buy alot of stuff they do that to you. I couldn't buy anything searched left & right. Switching accounts via play store & purchasing the app from another (older)email address it workd every time. I was frustrated as well. Let me know if it works out for ya
Sent from my SPH-L900 using xda premium

Your connection is not private

My GS6 grew into this error about 6 months ago so I stopped using the phone. It is showing up in all apps, on WiFi and cell service, not just chrome from the screenshots. Ie a lot of apps have problems because they always thing that I have an unsecured connection. If I refresh, I can usually get in to work, but it takes time on each website I visit. I am confident it's the phone, but have no idea beyond that.
Since the error has started, I have hard reset, re-rooted and re-flashed and gone back to stock again. Nothing seems to fix it. I've even followed a few websites which seem to try and fix this.
Has anyone else experienced this? Any idea for a fix? I'm willing to re-root and flash, but that might have been what got me into this mess in the first place. I am really out of ideas and am about to sell for parts because it's been so frustrating to deal with.
Thanks in advance!
There are several possible solutions, all listed here: https://www.thesslstore.com/blog/fix-ssl-connection-errors-android-phones/
The easiest is to check that the date/time is correct on your phone. If that is out of sync, it can cause these problems.
One other possible cause is to check the accounts on your phone. Maybe an old work account of something that is no longer active? Even if you only have one account on your phone, delete it and then add it back.

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