My new Desire freezes and/or reboots every time it gets warm, ie. if it's charging, if i'm using wifi/3g for more than a few mins at a time. Is this something I can fix or should I be going back to the retailer for a new one? Tried hard rebooting and it does the same thing with just the default apps installed.
Try a Hard Reset to restore your handset back to factory settings. Also try taking out the battery and cleaning the connectors/contacts, then try re-inserting.
If you still have the same problem, you should get it replaced.
mine works fine with heave 3g and wifi. only gets hot wheb using google navigation. i would take it back and get a new clearly theres something wrong with it.
MasDroid said:
Try a Hard Reset to restore your handset back to factory settings. Also try taking out the battery and cleaning the connectors/contacts, then try re-inserting.
If you still have the same problem, you should get it replaced.
Click to expand...
Click to collapse
@MasDroid
So you think that the problem is the batterie?
I bough a used HD2 and I have the same problem.. freezing when it gets warm. And I'm not able to restart it bevore it is cold again.. I think there is a not original batterie in it..
I use a Gingerbread 2.3.4 ROM with Radio 2.15....
I think its hardware fault.. it happen with me too.. when charging and using wifi.. it become too hot... i hope there is some solution
If you haven't any warranty, open it, apply thermal paste, clean connectors etc... worked for a few amcient phones I had.
Sent from my HTC Desire using XDA App
Happened to mine and got progressively worse over the year, ended up wiping my phone and restoring a stock rom and returned it to Vodafone. Took a few goes returning it, their standard process is to flash the rom and send it back to you, but eventually, they replaced it for me
Tried couple different roms, factory resets, full wipe etc, Phone is still rebooting itself after even 2 min usage on google maps, navigation
Is there a point to unroot the phone, come back to 2.1 ruu to find out or maybe the phone need to be send back for repair?
Thanks Guys
misiokicio said:
Tried couple different roms, factory resets, full wipe etc, Phone is still rebooting itself after even 2 min usage on google maps, navigation
Is there a point to unroot the phone, come back to 2.1 ruu to find out or maybe the phone need to be send back for repair?
Thanks Guys
Click to expand...
Click to collapse
It's a damn common problem on Desire. Also i have the same problem. When the phone try to connect to 3G network go in crash. Also i tried more times full wipe, hard reset, RUU. Nothing. The issue is HARDWARE. The only way is the substition og the phone (or of the motherboard).
Good Luck
Same for mine. Sent to HTC for repair
Sent from my HTC Desire using XDA App
Thanks Guys, That's what I thought but didn't like to put it through my mind,
One me thing: Do I need to raise a query on htc website? And of course unroot the phone to stock
misiokicio said:
Thanks Guys, That's what I thought but didn't like to put it through my mind,
One me thing: Do I need to raise a query on htc website? And of course unroot the phone to stock
Click to expand...
Click to collapse
Of course. Make a hard reset to unroot, send to HTC assistance and write a EMail to HTC customer care with detailed issue of your phone
HTC must change your phone
Good Luck
Yup, same here. I've allready sent my device for repair and now waiting for new device. It's hardware issue.
Regards, X.
My desire kept restarting whilst using open desire and dj Droid Rom. Since I've switched back to official 2.1 stock Rom not rooted my phones not rebooted once. So I'm not sure if its always a hardware related thing. Hmmm
SEngine said:
Of course. Make a hard reset to unroot, send to HTC assistance and write a EMail to HTC customer care with detailed issue of your phone
HTC must change your phone
Good Luck
Click to expand...
Click to collapse
By hard reset you mean to install RUU again?
thanks
SEngine said:
Of course. Make a hard reset to unroot, send to HTC assistance and write a EMail to HTC customer care with detailed issue of your phone
HTC must change your phone
Good Luck
Click to expand...
Click to collapse
Dude...a hard reset does NOT unroot the phone!
Go here http://forum.xda-developers.com/showpost.php?p=6710092&postcount=4 and read the How to Unroot your HTC Desire to stock section!
Good luck!
albino71 said:
Dude...a hard reset does NOT unroot the phone!
Go here http://forum.xda-developers.com/showpost.php?p=6710092&postcount=4 and read the How to Unroot your HTC Desire to stock section!
Good luck!
Click to expand...
Click to collapse
Sorry, After I wrote it down and think after,
I tried to run RUU and first get an error of Hbootloader and later during signatures,
My desire is sim free bought in UK, Tried Europe 1.15.405.1 release 121684 and 685,
Still same issue,
I've never restore a rooted phone before, Do I using a wrong RUU for this phone??
thanks
misiokicio said:
Sorry, After I wrote it down and think after,
I tried to run RUU and first get an error of Hbootloader and later during signatures,
My desire is sim free bought in UK, Tried Europe 1.15.405.1 release 121684 and 685,
Still same issue,
I've never restore a rooted phone before, Do I using a wrong RUU for this phone??
thanks
Click to expand...
Click to collapse
Probably you have bootloader 0.80
Try with stock ROM 1.21.XXXXXX
It's was ok for me
My Desire would soft-reset at least once daily on the stock 2.1 ROM. Switching to Cyanogen has fixed that. Which I was surprised to find.
SEngine said:
Probably you have bootloader 0.80
Try with stock ROM 1.21.XXXXXX
It's was ok for me
Click to expand...
Click to collapse
THANK YOU!
I think someone should put this info into the sticky topic, there is nothing to mention that you need this specific ruu to unroot 0.0 bootloader...
I will test the phone now to see if the reboots are still in th case...
Could anyone who send their phone away tell me how long would take to get the phne fix in uk? can they provide a replacement or up to us to bother?
Ta
I've noticed that mine will reboot constantly after I flash a new ROM.
However, I don't think it's the flashing that is the issue. See after a wipe and flash I usually sign into Google to get sync my contacts and calendar.
Since 2.2 the phone tries to automatically download apps from the market.
If I'm using HSPA (3G) to download while the phone is plugged in and charging I will 100% of the time get constant reboots until I physically remove the battery.
Even then, if I remove the charger and try the phone will keep rebooting. I usually end up having to charge the battery while the phone is off then remove the charger. It will then usually work with no issue or random reboots.
I've tested this when I'm using Wi-Fi - Never a reboot issue.
Also tested using extensive 3G (soon after flash) without charger plugged in. Phone will sometimes (maybe 25% of the time) go into a boot loop with each reboot occurring within a few minutes of each startup.
It's no secret that the phone gets hot when using 3G to download a lot of data. For some reason this is compounded after each flash.
I use syspanel to monitor battery temps and in the situations described above where the phone starts constantly rebooting the temps are around 36c - 38c. I'm not exactly sure because it reboots before I can get accurate temp.
I question syspanel accuracy because it feels bloody hot! Temps are normally usually around 22 - 27c and it feels cool to the touch. Hard to believe 10c can make that much difference.
Could this be a hardware design, like how CPUs will throttle once a certain temp is reached to prevent damage? Or maybe thermal paste (is that even used in phones?) not properly applied to some component on the PCB.
Perhaps others can comment on their battery temps. Sounds like that's the issue if maps and navigation (data + battery intensive) cause reboots.
Also, as mentioned by someone else I can't remember (sorry to the poster) after I update or restore Launcher Pro my battery drain becomes ridiculous (I've lost 100% in 4 hrs). Quick reboot after update or restore solves the drain.
Now the phone is running stock rom and radio,
Tried google maps today, and it only last for about 2 min before reboot, when the phone is in normal usage like calls and texts I never had a reboot,
Must be a overheating components, like you said thermal paste or something.
Tonite i will give them a phone and the courier to pick it up.
Do you think guys is worth to mention about mainboard? that will need to be replace or just mention overheating issues and constant reboots?
Do they provide a replacement unit for the time being?
Thanks all
misiokicio said:
Now the phone is running stock rom and radio,
Tried google maps today, and it only last for about 2 min before reboot, when the phone is in normal usage like calls and texts I never had a reboot,
Must be a overheating components, like you said thermal paste or something.
Tonite i will give them a phone and the courier to pick it up.
Do you think guys is worth to mention about mainboard? that will need to be replace or just mention overheating issues and constant reboots?
Do they provide a replacement unit for the time being?
Thanks all
Click to expand...
Click to collapse
That's exactly the issue I had - could replicate a reboot within minutes of Google Maps use. I also believe this to be a heat/paste issue, as the unit got incredibly hot (on one occasion almost too hot to pick up).
Mine was replaced as being faulty (with Virgin in the UK) after I recited several forums and a google search to the operative. You might be able to get this with Three if you push for it but Virgin are the only ones I know of actually replacing the handsets (FYI thier callcentre staff seem to know thier stuff).
I will miss my desire Courier will pick it up tomorrow and God knows how long it will take to get it fixed!!
Customer Service was excellent so far, the guy even said that this is actually quite a common issue with Desire( too much power inside such a small device)
Hopefully I'll get a new motherboard!
Thanks guys for all your help! Now is the time to start up OLD grandpa Sony Ericcson for the time being...
Reboot with GPS and Charging
Hi
I have send my desire for repair, because it reboots every time i use navigation and charging at same time. Navigation alone dosn't reboot.
I tried to reinstall, but HTC would let me have the file to try to rewrite the ROM.
I try to times to clear the phone several times, but now i just wait to see if they will find the problem or just rewrite the ROM.
lvt0751 said:
Hi
I have send my desire for repair, because it reboots every time i use navigation and charging at same time. Navigation alone dosn't reboot.
I tried to reinstall, but HTC would let me have the file to try to rewrite the ROM.
I try to times to clear the phone several times, but now i just wait to see if they will find the problem or just rewrite the ROM.
Click to expand...
Click to collapse
My idea is that HTC must change the phone
I have the continuos reboot issue and had many times reinstalled a stock HTC ROM. But nothing the phone restart continuosly
Best Regards
People, see this thread: http://forum.xda-developers.com/showthread.php?t=676402
It may be a hardware fault and seens to be a know issue for HTC (read the statements).
Read that thread and you'll see you have do send your Desire to repair/replace.
I have a six months old desire (still under guaranty), not rooted, with froyo.
Lattely it it doing some weird things:
- randomly (once a day) the phone freezes, so i have to push home button after that happens and the phone goes to stand by, i cant wake it- the buttons lights up but the screen stays dark (i have to take out the battery to restsrt the phone)
-sometimes my phone isnt ringing when someone is calling
Can someone please help me, what should i do (should i root and try another ROM or sent it into repair?).
tank you
First try a normal factory reset. If the problem is gone you can root or keep using it unrooted. If the problem is still there just send it to repair.
I have already tried a factory reset and it is the same. Does that mean it is a hardware problem?
Would say so, if it's unrooted there is no other real reason for these problems. You can try to see if a custom rom fixes it but I wouldn't try to fix a phone still under warranty by breaking the warranty. Just send it back to HTC unless you can't miss your phone for a month.
Could it be possible that my sd card is causing the problems?
yesterday i have inserted another sd card and the phone seems working fine now.
I tried running the card i previous had in the phone on my computer ani it did not work ( didnt even find it).
So im wondering if the card was fault for the desire behaving weird? I gues i will have to wait for a couple of days and see what happens.
What do you guys think?
Sounds exactly the same as mine. I had to remove battery once a day due to freezing, missed so many calls.
Tried rom upgrades, factory resets, new SD card, still the same.
Finally sent it to HTC UK service who replaced the mainboard, all good now.
Phone was returned in less than a week, really happy with their service.
Same here sent it to repair got a new main board and all is good. HTC repair is better than most
Sent from my HTC Desire using XDA App
I installed Tigger's excellent WildChild ROM a couple of weeks ago using CWM. My phone is S-ON, so I unlocked the bootloader by downloading the file from HTC's site.
Now with typical timing my phone appears to have developed an unrelated problem with the touchscreen - after a short while of use, it starts glitching up and the touchscreen goes all screwy, acting as if I'm pressing in places I'm not pressing and stuff like that. I can unglitch it by pressing the power button off then on again, but it's really annoying and makes the phone nearly unusable.
So I'm thinking I'll need to return the phone to HTC - will my warranty be affected because I've unlocked the bootloader? Can I remove stuff like CWM and the modded ROM so when (if) I return it, they won't say I've invalidated the warranty?
Thanks a lot for any help.
No....they already know that you unlocked the bootloader since you did it via HTCdev.....
And PLEASE!!!! THERE IS A Q AND A SECTION HERE!! POST QUESTIONS THERE
csoulr666 said:
No....they already know that you unlocked the bootloader since you did it via HTCdev.....
And PLEASE!!!! THERE IS A Q AND A SECTION HERE!! POST QUESTIONS THERE
Click to expand...
Click to collapse
ah that's brilliant news, thanks for the help
sorry for posting in the wrong place. i'll continue this over in Q & A
Even i had the same problem .i just replaced the charger and reseted my device ,then the glitching had gone , just to make sure try a friend's charger to see weather the glitching is stopped or reduced
Sent from my HTC Wildfire S A510e using xda premium
ashrith n a said:
Even i had the same problem .i just replaced the charger and reseted my device ,then the glitching had gone , just to make sure try a friend's charger to see weather the glitching is stopped or reduced
Sent from my HTC Wildfire S A510e using xda premium
Click to expand...
Click to collapse
Thanks for the suggestion, I actually use several different chargers anyway and it doesn't seem to affect it. I've reset the phone to factory setting and cleared the Dalvic cache several times. Unfortunately problem still exists.
If you've ever tried to use your phone in the rain, the problem is very much like that. I really wish there was a way to fix it, but it looks like I'm going to have to send it back, and hopefully HTC won't complain that I've installed modded ROMs etc.
When I have had that issue when I turn of the screen and look at it at an angle there's usually a little non-glossy spot or two that you can slightly feel.cleaning them off usually fixes it .happens a lot after eating greasy foods. May our Mary not help but better then having to replace it
My HTC One X has been running fine for a few months. A few days back it started telling me a system error report should be sent to HTC everytime I restarted it. Then apps started crashing and even some Sense UI related processes. The phone then started rebooting or turning itself off. I factory reseted it a few times until I understand it would not make any difference since the problem persisted. Then it was harder to even turn it off.
Today I find myself with a phone with an unlocked bootloader (Yeah I am really considering in installing a ROM to check if that fixes the many errors in some way) that does not work. If I manage to turn it on and reach Sense, turns off in a few minutes. Any ideas what could have caused this or how could I fix it? I already contacted HTC and I am still waiting a reply from them. I would really not like to send it to repair since I live in South America and it would require a long process.
Hope someone answers, thanks in advance :good:
It seems like there may be a problem with your ROM (not RAM) which is where system data and the OS is stored. The phone might be encountering a bad sector of memory, hence why you're getting random reboots. If the entire thing was bad, your phone wouldn't boot at all
If you factory reset already, and your problem still persists, it has to be a hardware issue. Unless you're ready to take that up yourself, I'd say it's worth it to send in and get repaired.