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Basically, I'm not getting any data at all.(on mobile network)
Originally, the issue started with error no.1012 when I tried updating my profile/prl. I researched on the issue and read that it means that the network was not communicating to my device properly. The problem with that, my data was working.
I called tech support because from my readings, a few things on Sprints side needed to changed. Well after that, tech support could not do anything but recommend that I take it into the store and have my device wire provisioned. So...I took it in and explained what I was going through. The tech said he was able to tell that it was rooted and that the other tech would not touch it if he knew that it was rooted. He said if I unrooted, that they would gladly fix the issue. I asked if he knew what the wait was. He went to the back with my phone and came back and said it would be an hour from when I unroot. I took my phone and to my surprise, was actually on a 4G network. Cool, but when I switched back to 3g, it will no longer work. I'm getting error 1012.
Taking the phone in for a replacement wouldn't be so bad, but I'm afraid that I will not be able to root the new phone.
So can anybody please help fix my issue so that I may keep the phone.that has my virtual heart. Thanks guys, if you can help, it means a lot.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Come on guys, I'm sure some of you have had this issue.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
I had that issue yesterday, I reinstalled myn's Rom and everything works fine.
Sent from my PC36100 using XDA App
If you are having these issues, first nandroid. Then completely backup everything with Titanium.
Then data wipe/factory reset, wipe cache, dalvik-cache, re-flash radios and ROM.
Then if you still have problems, let Sprint replace it. It's no biggie to root a new phone.
Biofall said:
If you are having these issues, first nandroid. Then completely backup everything with Titanium.
Then data wipe/factory reset, wipe cache, dalvik-cache, re-flash radios and ROM.
Then if you still have problems, let Sprint replace it. It's no biggie to root a new phone.
Click to expand...
Click to collapse
lets say i got a new replacement ans simple root didnt work with it, would you be willing to help me root. i dont use pc's but have one available if needed, thats why i do not know any adb.
frontay said:
I had that issue yesterday, I reinstalled myn's Rom and everything works fine.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
ive never used this rom, but i am willing to use it rather than loose my evo and hassle with re-rooting.
Could be likely data is down in your area.
Sent from my PC36100 using XDA App
RTC88 said:
Could be likely data is down in your area.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
no, my gf has service.
EDIT: ILL OFFER ONE 16GB MICROSD CARD SAMSUNG BRANDED, IF ANYBODY CAN FIX THIS ISSUE.
Rydah805 said:
no, my gf has service.
EDIT: ILL OFFER ONE 16GB MICROSD CARD SAMSUNG BRANDED, IF ANYBODY CAN FIX THIS ISSUE.
Click to expand...
Click to collapse
Still could be a data outage even though your gf is unaffected. A while back my friend's cousins' evos had the same error message while his worked.
Sent from my PC36100 using XDA App
How long has the problem persisted?
Sent from my PC36100 using XDA App
RTC88 said:
How long has the problem persisted?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Still going on. About 4 days now.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
wait 24hrs with the data off, then attempt to update profile, the problem is on sprints side but in a system that the techs can't access
my old v950 did it a few times
NewZJ said:
wait 24hrs with the data off, then attempt to update profile, the problem is on sprints side but in a system that the techs can't access
my old v950 did it a few times
Click to expand...
Click to collapse
So if it were on a system that they can't access, how it supposed to be fixed.??
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Rydah805 said:
Basically, I'm not getting any data at all.(on mobile network)
Originally, the issue started with error no.1012 when I tried updating my profile/prl. I researched on the issue and read that it means that the network was not communicating to my device properly. The problem with that, my data was working.
I called tech support because from my readings, a few things on Sprints side needed to changed. Well after that, tech support could not do anything but recommend that I take it into the store and have my device wire provisioned. So...I took it in and explained what I was going through. The tech said he was able to tell that it was rooted and that the other tech would not touch it if he knew that it was rooted. He said if I unrooted, that they would gladly fix the issue. I asked if he knew what the wait was. He went to the back with my phone and came back and said it would be an hour from when I unroot. I took my phone and to my surprise, was actually on a 4G network. Cool, but when I switched back to 3g, it will no longer work. I'm getting error 1012.
Taking the phone in for a replacement wouldn't be so bad, but I'm afraid that I will not be able to root the new phone.
So can anybody please help fix my issue so that I may keep the phone.that has my virtual heart. Thanks guys, if you can help, it means a lot.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Click to expand...
Click to collapse
OK so you need to keep calling tech support track who you speak to. Never speak twice to a techie unless they provide help. Never accept answers as final. Start asking questions on plan termination.
Find a better sprint store go at opening time, not lunch. Allow the techie to have time to access your phone, ie let other customers go first.
You know this though. So if you can't get in to the sprint network for data, then ask for supervisors while on with tech support. Insist it's THEIR problem. Hell put your ten dollars a month to work.
Rydah805 said:
So if it were on a system that they can't access, how it supposed to be fixed.??
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Click to expand...
Click to collapse
it deals with the password the phone uses and it's failing to login and has a reset timer, the techs can't reset the sprint network internal timer for when the password fails and you get locked out, waiting 24hrs lets is timeout and an immediate profile update syncs your phone with the correct login/password
Have you tried re-activating it? Dial ##3272# -> Edit Mode -> Enter MSL -> Data Profile -> Menu -> Restore
It should reboot and reactivate when it boots back up, let it update everything but firmware.
NewZJ said:
it deals with the password the phone uses and it's failing to login and has a reset timer, the techs can't reset the sprint network internal timer for when the password fails and you get locked out, waiting 24hrs lets is timeout and an immediate profile update syncs your phone with the correct login/password
Click to expand...
Click to collapse
Guess ill do that. I have tried everything else. If not, ill try what was posted above yours solution.
And yes, I have tried many times to reset my data profile. I think ill ask for a wired provision again, but this time with a stock Rom, so they actually look at it.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Working now. I re-rooted because sprint unrooted me. It worked after that. Are there any downfalls from unrevoked from toasts method. They put 2.2 on that's why I used unrevoked.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Rydah805 said:
Working now. I re-rooted because sprint unrooted me. It worked after that. Are there any downfalls from unrevoked from toasts method. They put 2.2 on that's why I used unrevoked.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
Click to expand...
Click to collapse
Nope just 2 different means to an end.
AdamHart612 said:
Nope just 2 different means to an end.
Click to expand...
Click to collapse
Cool, thanks!
Also, when I attempt to update profile and prl, I still get error 1012. Now data works though, so if anybody can fix that, I would still appreciate it.
Thanks guys!
Sent From My HTC Evo 4G Using Tapa Talk Pro!
For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!
Joey SR said:
For the past week and 1/2 i get error 1012 if i do a profile or prl update. I play with my radios in different area to test. So i always follow up with a profile update. So then i have to call sprint, have them refresh my phone and then it works for a short period of time. If i do a profile restore it never activates and have to call sprint.
Running synergy rc1 hw 0002
Lastest radios were flashed in fastboot and have worked before.
When i called sprint they gave me a credit if i was to go to the store and it be free of charge and id get a new phone. But i dont want to end up with 2.3 and loose root.
Also she said it no longer matter if your phone is rooted. You can bring it for service.
Sent from my hTc Evo!
Click to expand...
Click to collapse
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk
I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.
ncfastls1 said:
I also had trouble updating my PRL today, running Synergy RC1. First time I've ever had problems updating the PRL.
Click to expand...
Click to collapse
Did you use clockwork mod? This guy had a similar prob.
I am having this issue as well, I posted in the forum in that link.
This is odd. We can make calls on the phone, internet, text, can not update PRL, profile and it will not receive picture texts. I messed up and DID NOT make a backup of the stock ROM, as I put a new 16g SD card in it. So I dont know if I can go back to the Stock rom or not and try it all again.
I really dont want to go to Sprint and then be given a new 2.3.3 phone.
Thanks to all that have any ideas.
I have another EVO and did the same thing to it, and it works perfectly.
I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.
i use amon recovery. wiped my whole phone and reinstalled the rom, even flashed others with no go. Downgraded radio = nothing, upgraded again = nothing
I have had lots of problems getting my Data to work on my EVO running on the Boost Mobile Network(A.K.A. Sprint). Still continue not to have Data on it. I assumed it was PRL Version, but was incorrect. Well, I would get the same Error Code. I managed to update PRL manually using the link below.
http://forum.xda-developers.com/showthread.php?t=898628
Still NO DATA on my HTC EVO 4G!
Still get calls & text messages, but no internet!
I got a refurb phone a couple days ago, and they were having provisioning problems then when trying to update it at store. Perhaps it's still occurring?
UPDATE:
I took it to the store yesterday. When I went to go pick it up i noticed a scuff mark on the bottom left along with the screen lifting. Went back today to get my refurb only for this one have the whole bottom lift and fiber in the rear camera and the lense. Back to the store I go and hopefully I get a new one.
UPDATE: given another refurb. This one is perfect, no issues. no more errors. also its hardware version 0002. Weird. The other was 0004. So about $37 at the store. when i called sprint I received a $50 credit along with the $37 I spent on the phone. New phone plus credit = a happy customer.
1012 error
rugedraw said:
I had this problem, too. The only thing that fixed it for me was a full wipe using ##786#. You will need the MSL code to do this. If you don't have it and you are rooted, you can get MSL reader from the market. If you are not rooted, then you need to call Sprint and sweet talk them into giving it to you. Back up all your apps/user date with Titanium (or whatever you use) before attempting this because it WILL wipe everything from your phone.
Click to expand...
Click to collapse
I have been working on my HTC EVO phone for several days trying to get my number transferred and the phone activated. I have done a factory reset called customer service, tried rooting it, everything. I got the MSL code from the previous service providers, luckily, and reset the meid imsi and everything. Finally I came across this post and it was a life saver. You providing the ##786# was what i needed to totally clear everything. It is finally activated. Thank you so much it worked!!
jjshleprock said:
The being rooted and not matter I can say is true.
Sorry I can't help with the rest.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Mám problém s "Neplatná karta SIM " píše mi to služby 4G nejsou k dispozici protože SIM/UICC je neplatné.Kontaktujte služby zákazníkům.
Nerozumím tomu porad Tě mi,prosím.
The short version is my phone is not working worth a damn. Will not connect to data, even while on my airave. Is dropping calls and just generally being a jerk. Sprint says nothing is wrong with the device and will not replace it, even though I have insurance.
I am currently on Calks v2.9.1 - Kernel is 2.6.35.14-rogue_ET-1.4.1+ and the EL29 Modem.
I have tried to recreate the steps to hard brick my phone but have failed. Can anyone help as I am going out of town tomorrow and really need my phone to reliably work.
Do you have these problems if your running stock
Sent from my SPH-D710 using xda premium
randomrobbi said:
The short version is my phone is not working worth a damn. Will not connect to data, even while on my airave. Is dropping calls and just generally being a jerk. Sprint says nothing is wrong with the device and will not replace it, even though I have insurance.
I am currently on Calks v2.9.1 - Kernel is 2.6.35.14-rogue_ET-1.4.1+ and the EL29 Modem.
I have tried to recreate the steps to hard brick my phone but have failed. Can anyone help as I am going out of town tomorrow and really need my phone to reliably work.
Click to expand...
Click to collapse
from what I understand if you flash ICS/CM9 and then try to flash back--or format, or perhaps anything at all--with a recovery+ICS kernel combo that there is a high chance of brick.
...I'm not so sure that I agree with your plan though...but that's easy for me to say, my phone works 100% and Sprint never gives me any ****.
rgregg504 said:
Do you have these problems if your running stock
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Oops...forgot to add that yes I do. Phone was reset to stock and applied all OTA updates before I went to the Sprint store yesterday. I restored my nandroid because I forgot to save text messages that I needed.
Well if you wanted to go the insurance route they wont deny anything when the phone is at the bottom of a lake... or so you told them where its at and with the battery having been out since the incident... nothing to say about it.
But it shouldn't come to that if its defective. Have you tried returning to stock or stock rooted firmware first to investigate the problem? I mean if youve tried hard bricking id figure you have been there as well?
Flash an ICS rom, flash a kernel repack that has rouge recovery, then use rouge to flash back to a gingerbread rom. That almost guarantees a brick.
blackroseMD1 said:
Flash an ICS rom, flash a kernel repack that has rouge recovery, then use rouge to flash back to a gingerbread rom. That almost guarantees a brick.
Click to expand...
Click to collapse
Do you just mean one of the ICS Leaks and when flashing back to GB should I just flash a stock or would Calks suffice. I just ask because I have it on my SD card already.
Just flash roms for other phones, almost instant brick.
or use the touch based recovery or pull battery when flashing a modem through odin
Isn't purposely bricking your phone to get a replacement considered fraud?
kyouko said:
Isn't purposely bricking your phone to get a replacement considered fraud?
Click to expand...
Click to collapse
Probably, but I guess I could say the same of posts i've seen where they bricked to get a white one.
<.<>.>
Try to find a GSM sgs2 radio and flash it in recovery, that'd do the trick.
randomrobbi said:
Oops...forgot to add that yes I do. Phone was reset to stock and applied all OTA updates before I went to the Sprint store yesterday. I restored my nandroid because I forgot to save text messages that I needed.
Click to expand...
Click to collapse
This sounds fishy. If your phone really cannot connect to data (even while on stock), that is a clear problem. They HAVE to fix it. I would not brick it either... they might be able to figure out that YOU did that.
If they continue to give you grief, contact Samsung support directly.
edufur said:
This sounds fishy. If your phone really cannot connect to data (even while on stock), that is a clear problem. They HAVE to fix it. I would not brick it either... they might be able to figure out that YOU did that.
If they continue to give you grief, contact Samsung support directly.
Click to expand...
Click to collapse
It connects to data, it just drops constantly and shows I have no connection. Of course it doesn't do it when I am standing in the store but that is just my luck with the store in my town.
randomrobbi said:
It connects to data, it just drops constantly and shows I have no connection. Of course it doesn't do it when I am standing in the store but that is just my luck with the store in my town.
Click to expand...
Click to collapse
Get a video of it. Or stay in the store until it happens. Download a big file or something while you are there. This should be pretty easy to replicate if it really is as bad as you say. Also, have you tried a radio update? PRL and profile update? NVRAM reset?
edufur said:
Get a video of it. Or stay in the store until it happens. Download a big file or something while you are there. This should be pretty easy to replicate if it really is as bad as you say. Also, have you tried a radio update? PRL and profile update? NVRAM reset?
Click to expand...
Click to collapse
I did a ##786# reset with my MSL and it still is spotty. I really don't know what the cause is. It started doing it a few days ago and is getting on my last nerve.
I just reset it to complete stock again. Going to go talk to the store manager and see what can be done before I brick it again. It is just getting old.
randomrobbi said:
I did a ##786# reset with my MSL and it still is spotty. I really don't know what the cause is. It started doing it a few days ago and is getting on my last nerve.
I just reset it to complete stock again. Going to go talk to the store manager and see what can be done before I brick it again. It is just getting old.
Click to expand...
Click to collapse
maybe a tower is out in your area. Also, when I am in fringe service areas the weather has a very big impact on signal propagation. Even if it is a clear day but very very humid....though that wouldn't explain your air-rave at all.
EDIT: I just got an idea....upload the 00001.PRL (verizon 3G) and see how it performs (without the air-rave even being plugged in)...if all is well there is something wrong on Sprint's end....
randomrobbi said:
It connects to data, it just drops constantly and shows I have no connection. Of course it doesn't do it when I am standing in the store but that is just my luck with the store in my town.
Click to expand...
Click to collapse
If it doesn't do it at the store, it is unlikely the problem is with the phone hardware.
daneurysm said:
maybe a tower is out in your area. Also, when I am in fringe service areas the weather has a very big impact on signal propagation. Even if it is a clear day but very very humid....though that wouldn't explain your air-rave at all.
Click to expand...
Click to collapse
Yeah, my neighbor has the same phone. Mine dropped and hers did not. I mean I am on Wifi when at home but still doesnt explain it.
It's all very weird.
1. flash this > http://forum.xda-developers.com/showthread.php?t=1544233
2. reboot to recovery and wipe data/factory reset....
3. profit???
I picked up a used Evo 4G recently only to find the previous owner had it flashed to MetroPCS.
As far as I can tell I've got it all back on the Sprint network but still having some problems, example, it'll only call out or receive voicemail when roaming. I want to take it to the Sprint store but the banner says "MetroPCS".
I need to know exactly what the default Sprint banner says so I can fix it up before taking it in.
The device is showing my @sprintpcs email address, downloaded the latest PRL (60687).
I didn't know what the MSL was and didn't use cdma-workshop because on two different systems with two different antivirus software it came up as Malware. I set it to 000000 using a guide I found but could do with knowing what it should be. (Is the MSL unique to me as a customer, if so would I be able to find it from my Moment phone maybe?)
Anyway, the main thing is the banner. If I can set this then it'll be half the battle.
TIA.
P.S. Why wouldn't this be reset after a factor reset? Is there a code that will literally wipe everything or am I missing something that I need?
I think it didn't reset because its a radio thing, not software. Not the smartest on carrier flashing things though.
Sent from my PC36100 using XDA
http://themikmik.com/showthread.php?8477-Radio-Update-1-21-2012-2-15-00-12-19
Post 1 and use the 3rd download link for the PRI, baseband and WIMAX.
Flash it and see if that fixes the issue.
Thanks for the link. I have to leave in 10 minutes so I'm not going to have time. I have tried to get into recovery before (hold down volume while powering on) but it doesn't seem to work for me so I need to look around and see what I'm missing. If Sprint can't help then I'll give this a go.
They did tell me they had a service outage in this area so I'll try on my way home.
Thanks for the suggestions.
Make sure fastboot is off in settings, and once that is off, pull out battery and put back in then try again. Or get quickboot or something from the play store.
Sent from my PC36100 using XDA
Thanks for the posts. Sprint was saying that they couldn't get it to receive a signal so they'll just replace it for me. That $8 a month that I've been paying forever finally pays off!
Ugh! So where do I begin.. First of all I am running the MOAR most updated version in the OP. Have been for a while. Haven't been able to update PRL/Profile in I don't how long. So I like to here and there to make sure all is well. Anyway today I started messing with it and I used some secret code I found in the MOAR thread for hands free activation. Well, that went south since I am unable to update PRL/Profile. Then I called Sprint and she got the hands free activation off. I was still unable to update PRL/Profile after that. I went ahead and downloaded the latest MOAR and wiped EVERYTHING!! Then flashed the MOAR. I am not sure exactly when the 4G/3G problems started to happen. I am thinking before I flashed the ROM again. But anyway in a nutshell I I can not still update PRL/Profile. Gives me internal error and now I have no 4G/3G. Sprint wanted me to call them on another phone and I assume to deactivate my phone and reactivate it or something idk. I remember one time my sister had this issue and I was in the phone 5 minutes and it was back. IDK why I am having such a issue.
I had the same issue on my first flasb. Forcing hands-free activation fixed it
##72786# in the dialer
EDIT: Make sure you're connected to wifi when you do it.
CNexus said:
I had the same issue on my first flasb. Forcing hands-free activation fixed it
##72786# in the dialer
EDIT: Make sure you're connected to wifi when you do it.
Click to expand...
Click to collapse
Right. That did fix it although after I still was unable to update PRL/Profile. But right now I am having an issue with no 3G/4G. Sprint said it could be a hardware issue with my antenna which I find hard to believe. I am downloading another ROM now and see if that works any better. Not sure what else to do. I don't have 50$ and I am not trying to pay for it. I find it hard to believe that my antenna is just not working. Although I was on the phone with her for 50 minutes and it seemed like we tried everything I just don't want to give up.
Odin back to full stock... Usually clears up lots of issues. You can reroot and flash moar again.
Sent from the future via Tapatalk 4
edfunkycold said:
Odin back to full stock... Usually clears up lots of issues. You can reroot and flash moar again.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Try this
Otherwise, somethings wrong with the hardware
edfunkycold said:
Odin back to full stock... Usually clears up lots of issues. You can reroot and flash moar again.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Is odin back to stock difficult? I would think it would be easy since to root is fairly simple. I am going to keep downloading this ROM. Then go back to stock and see if that works.
EDIT: So on my second call to Sprint today this guy said I need Sprint Zone and I need to activate my phone. Having our phones rooted I did not have this app. Thankfully I seen it posted so I put it in my DB and installed it and it installed but the app was no where to be found. I even flashed the app pack and installed it same issue. Then I called Sprint two more times just to come to the conclusion that my phone antenna could be defected. Which would cost me 50$. Anyway, I thought it was something else I could do. Sitting here downloading a ROM on my phone and on my laptop going to thread to thread. Hangout convo to hangout convo I see the status of the download. Well what do you know Sprint Zone is updating. So I updated it and it opened. Said my phone was not activated. So I activated it, phone restarted and I have 4G LTE and I went to the browser and it works. Finally caught a break. Thanks guys!! @edfunkycold @CNexus