Hello All,
I have the HTC Desire, last night it fell out of my pocket face down. The screen shattered from the drop. The touch screen repsoniveness seems the same. Just waondering is this covered by T-Mobile UK or HTC warrant. It's been about 10 months since I had the phone. If so, how can I go about getting phone replaced.
If it is not covered how much is it likely to cost get screen replaced and how do I go about this.
Thanks
Don't think warranty covers screen damage, that would be an insurance job
Thanks for your prompt reply. I don't have insurance. Do you have any idea how much it might cost to get screen replaced and where I can go to get this done. Do HTC provide a repair service?
Haven't a clue! It's why I have my phone on my home/contents insurance
EddyOS said:
Haven't a clue! It's why I have my phone on my home/contents insurance
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Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
Well, what probably is broken is the digitizer. You can fix this yourself for about 30 euro.
Atleast, that's what I did...
Never done such a thing in my life before, and I was kinda scared... but it turned out to be a really cool job and not that difficult!
I'm trying to find my topic, but search is down atm... When you see this post, go to my account and see for a topic I started or one I replied in recently... it's probably about the same problem with a photo of my phone back then...
warlordxxx said:
Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
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@ZasXxSAz: Thanks, will search for your post. How can I tell if it's just the digitizer or the other screen. I read there are two screens ? The screen seems to be available for aboput £30, the assembly is the hard bit. If you say its as easy as you say it is I may just check it out.
Thanks guys.
Keep the help coming.
Thanks, I have e-mailed HTC last night. Will see what they say regarding repiar service.
Will check out the other website also.
Edit: I just checked out the htc reapirs website, I live in London, they are based in Wimbledom and aslo have a walk in service. Will email them and see if I can get a quote.
Best way just to check first as HTC can be expensive from what iv'e heard but the other place may well try ripping off as the desire is expensive.
It does indeed sound like a digitizer that is broken rather than the lcd (armoled) screen as they tend to bleed or not work at all -- think broken calculator screen and that's what you would get -- basicly the digitizer is the screen that you touch the lcd armoled is what is underneath it .. so if it is just the digitizer don't press the screen too hard incase a piece breaks off and goes through that too
Hey ppl couldnt believe it happend but it did happen my phone glipped out of my hand when wanted to take my phone out of my pockets and didnt had in my gel case bcz I do love the looks when going outside I never put on the gel case, only when go to work to protect it. Well I better did it also just going outside grrrrrrrrrrrr....
Anyway I'm looking for a full cover now and found it on ebay but my question is, is there anywhere a manual how to diseamble the Arc ?
Also those covers are they as good as the orginal, I remember I did this with another phone and it was pretty cheap cover I must say. Well the arc plastic does look cheap too if you ask me but the design is great and light.
If you go outside remember to always put it in a gel case bcz it's so slick as fish in the hands !!!
http://forum.xda-developers.com/showthread.php?t=1123609&highlight=disassemble
MarcosEdu said:
http://forum.xda-developers.com/showthread.php?t=1123609&highlight=disassemble
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Thx man but this looks difficult and seems you need some special tools too hmmmm....
Anyone know how much they would ask if done by SE dealer ?
I do have the crack on the sensor too but now I dropped my phone and is little bit bricked on the corner, I cant bring it back in and ask they make for free bcz of the wellknown crack above the sensor.
I hate so much to know it's little bit cracked and is still pretty new grrrrrrrrrrrrrrrrrrrrrrrrrrr.
If anyone replaced his full cover of his phone, pls share your knowledge and expierience here, it would be very usefull for other ppl with same problem
actually even if you have damage to the case if you got a crack at the sensor they will change it. I had lots of scuffs and marks on my case, but also had the crack. I sent the phone and they fixed it and sent it back. Should be here on monday. And it was free.
soldiers33 said:
actually even if you have damage to the case if you got a crack at the sensor they will change it. I had lots of scuffs and marks on my case, but also had the crack. I sent the phone and they fixed it and sent it back. Should be here on monday. And it was free.
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Well I think is worth the try and relocked my arc. But damn I dont know if I can be that long withouth my phone now
I will keep you updated but cant live with these marks and if wanna sell the phone in the future (I have interests in the Samsung Galaxy now also), nobody likes to buy phone with marks or they try to reduce the price a lot bcz of it.
See here... http://forum.xda-developers.com/showthread.php?t=1250986
I replaced everything in a reasonable time and with little bit of patience and effort...
Hope it helps
BR
Hey guys, my camera seems to have a random "blob" in the preview window as well as after the image is taken. I personally think its a spec of dust.. But i went to T-Mobile and they are warrantying it out.. I kinda dont wanna warranty it out as i get a stupid refurb device.. When mine is BRAND new and flawless. Screen protector ALL the time, otterbox case ALL the time.. Plus in my past, i never had luck with refurb devices..
My question is this, since i have the know how to take apart the device and "clean" the actual camera iris, i am wondering if samsung would be able to tell if the device has been taken apart just incase a bigger issue comes down the line where it will cost me too much to fix and warranty will cover it. I do have all the proper tools to dissassemble the device without leaving pry marks or screw marks. Thanks guys!
elesbb said:
Hey guys, my camera seems to have a random "blob" in the preview window as well as after the image is taken. I personally think its a spec of dust.. But i went to T-Mobile and they are warrantying it out.. I kinda dont wanna warranty it out as i get a stupid refurb device.. When mine is BRAND new and flawless. Screen protector ALL the time, otterbox case ALL the time.. Plus in my past, i never had luck with refurb devices..
My question is this, since i have the know how to take apart the device and "clean" the actual camera iris, i am wondering if samsung would be able to tell if the device has been taken apart just incase a bigger issue comes down the line where it will cost me too much to fix and warranty will cover it. I do have all the proper tools to dissassemble the device without leaving pry marks or screw marks. Thanks guys!
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they usually figure it out from the fairy dust that's left behind.
but seriously, how would they be able to find out it was taken apart until they have taken it apart themselves? will they leave a sock on the doorknob? you know how to take the device apart, shouldn't you know if there is a way? you are probably one out of 10,000 people that will read this that knows how or will take the time to actually "clean" the iris. if you know how to do THAT (?) you are better off doing any repairs yourself before bothering with warranty and getting a refurb. just my two cents
tony yayo said:
they usually figure it out from the fairy dust that's left behind.
but seriously, how would they be able to find out it was taken apart until they have taken it apart themselves? will they leave a sock on the doorknob? you know how to take the device apart, shouldn't you know if there is a way? you are probably one out of 10,000 people that will read this that knows how or will take the time to actually "clean" the iris. if you know how to do THAT (?) you are better off doing any repairs yourself before bothering with warranty and getting a refurb. just my two cents
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Thats what i thought.. And from my experience in my other devices (HD2, Touch Pro 2, Galaxy S2) i have seen screws that were covered by "Void" stickers where once you remove the "void" sticker it has "void" written where the sticker used to be.. Meaning well you guessed it, warranty now void.
I do enjoy warranty because i used to not have to pay a single cent for it, well now T-Mobile wants 20 bucks for shipping handling -.- (Seriously Tmo?) But somethings i do not enjoy taking apart.. Like say i dont know the EXACT issue, i would rather just get a refurb.. But i have the choice once the refurb gets here, i have seven days to send one of them back. If i do a once over of the device and figure its in worse condition than my current one, i'll fix the current one. Again im just hoping its as simple as dust on the iris..
Thanks for your reply though!!
http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.
cuiltheory said:
http://db.tt/ANyYkLH1
That link is a video that I filmed with my amaze. I made it to prove to a guy that sold me the digitizer from ebay that I didnt damage it during installation. Basically, I installed the digitizer assembly last week, and I noticed the dead spot when texting a friend, and everytime that I try to type thw S or E key, a W would pop up, and also, while in recovery, I cant select any options that appear in the spot that is, in this video, a horizontal line where the day of the week is displayed on my weather widget in the lock screen.
I informed the guy of this problem, and he offered me $50 partial refund (it cost me $150) or if I can remove the assembly without damaging it, he will exchange it. Here is the problem, if I do damage it in the slightest, not only will he not warranty it out, but I would have to just throw my phone in the trash, because $300 is too much money to pay for just the screen. So I told him that I cant take the chance of removing it if I will be penalized for damaging a defective screen. So I was thinking about sending him that link to show him that the screen is good, the amoled isnt pierced, and the ribbon isnt damaged. I mean, I would know if I damaged the assembly, because I installed it myself, besides, unless he is accusing me of damaging this digitizer/amoled assembly with psychic powers professor x style, he has to know that he is just discouraging me to pursue a refund/exchange. I even offered to send him my phone, so that he can see for himself that its defective, yet not physically damaged before its removed. If he damages it during removal, atleast he will know that it was originally defective when I recieved it, before I ever installed it.
This is doing the same thing that happened to a friend of mine when he didnt line up the lcd to the digitizer, and I paid so much for this assembly for the very comfort of knowing that it was done right. He still insist that he tested that screen before he shipped it (he claims that all digitizer assemblies are tested before being shipped on his ebay page), but from watching the video, atleast in my opinion, its pretty obvious that something is wrong here. I opened a case with ebay, but until june third, I cant escalate the case to ebay, and it says that I should try to work it out by ourselves, but he is stalling and discouraging me. I think this is all bs man. So if anyone has any advice on how to get this situation resolved, please chime in. I am stuck at a stalemate now. Plus, I need my phone fixed. Thanks.
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It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....
kj2112 said:
It'll be your word against his on weather you damaged it during install. EBay will probably stay out of it if his feedback on eBay is overall positive.
Afraid it sounds to me like your best option is to remove it carefully and go for the exchange. Or take his 50 and cut your losses.
Sorry, but that is how I see it going. If he has a solid eBay reputation, they aren't gonna force him to do anything.
Sent from my cell phone telephone....
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Yea, thats why I went with him, because his reputation is 99.1%, where mine is a 100%, but I only purchased items, so its really hard to get negative feedback from purchasing anything on ebay when all of your purchases are the buy now type, and your payment isnt declined.
So, what if I do remove the display without damaging it, could I send it to someone at ebay first to independantly verify that its a defect and not physical damage? Do you think that my video will suffice for evidence that no physical damage has occured? I mean, look, the screen displays fine, which these are so sensitive that if I pierced the amoled display, it wouldnt light up right? Then the glass, its not cracked, not even a scratch, so surely no physical damage there. The third possibility that he listed was a torn ribbon, but again, as I am typing this up on the phone now, if I tore the ribbon by installing it, surely it would either work, or not work right? I am not an expert, so my only recourse is applying logic using common sense.
What bothers me is that he knows that I bought this assembly to permamently install it, its not like removing a sim card. I am going to write him back and link him to the video right now. I dont know what else to say.
Well, I hope it works out for you. I just can't see eBay doing anything about it....and if they were gonna, probably take forever.
Sent from my cell phone telephone....
What country are you in?
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oL00No said:
What country are you in?
Sent from my GT-I9100 using xda app-developers app
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I live in the US.
http://return.phiconnect.com/id/ask_tronics
The guy told me that he doesnt want to separate the screen because if the cable rips, he cant prove that it wasnt already like that. I don't know, I just can't believe that there isn't a solution for this kind of problem. I need some objectivity here, am I just being paranoid? Its so easy to break these things, and if I damage it pulling it out, I wont get a refund or exchange, and if he would have really tested this thing, then I wouldnt have recieved a defective digitizer, and I would have no reason to remove it. Thats what really bothers me, I shouldn't even have this problem, but then again (might as well admit it before someone else says it), life isnt fair.
By the way, the guy said to process my refund or exchange by clicking on that link above, but ebay says not to respond if there is an offer to complete a transaction outside of ebay. I clicked on the link and saw the ebay logo, but the words are really fuzzy and I cant make em out. Anyone ever seen a page like this? Is this what the official ebay return page looks like? I cant get used to the screen like this, so if I have to accept the $50, then essentially I just lost $100 because I will have to buy another one, or sell this thing for $450 to be fiscally neutral.Thanks for answering back, I dont have much experience with ebay.
If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.
8Fishes said:
If it were me.. I would do a partial return and get the 50.
I don't know how hard it is to take the digitizer off but my past experience with ebay related purchases are never great. If you do manage to get it off without damaging it I'm sure he might even throw up the excuse that it is damaged on his end, and you will have to do an insurance claim through whoever did the shipment.
Speaking on the ebay site, that is definitely not a legit ebay affiliated site.
It's probably his own site use to track his sales and whatnot. I would say it's fine to use but dont put any personal information into it.
That first portal with item # and your ID seems ok to put in, but I wouldnt do any passwords or **** like that.
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I have no clue how this guy has such a good reputation, I mean, does that short video clip not demonstrate that the glass doesnt have a single scratch, much less any cracks, the amoled display is perfect, so I obviously didnt pierce the display, and well, I dont think that the screen would show any sign of life if I tore the cable. He is pulling sneaky tricks to avoid refunding my money. I dont even want an exchange from him, because I don't want to deal with this type of situation. I have to wait until June 3rd to escalate to ebay, and I am going to stand my ground.
Hell, I really dont have a choice, it says right above his message that if I complete any transaction outside of ebay, I forfeit my buyer protection from ebay.
Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!
cuiltheory said:
Thanks to everyone who responded to my thread, ebay sided with me, and told me to send the item back, and I would get a full refund, so I printed the shipping label that they supplied me, and I tried to be careful removing it, packed it up and shipped it last thursday, and just a few hours ago, it was delivered, ebay refunded the money to my prepaid credit card. So while I wait for the funds to post, im wondering, should I just keep the money, and just sell the phone without a screen, or is it worth ordering a digitizer from a different guy and try it again? You think that I could get any money for the motherboard and all of the pieces, or should I just put it back together and sell my htc amaze (what im using atm)? Thanks again for the advice!
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Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.
Aimless Rambler said:
Me ... for the money I would look online for a used one in your local area, online classifieds, etc. At least then if there's an obvious problem you can see it before handing over cash. I don't know about your area but the S2's come up pretty regularly where I'm at in the $125-200 price range. Everyone is onto the S3/4 band wagon. With your current phone ... if nothing else you'll have a spare for parts.
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I live in jacksonville, florida, and typically s2's go for atleast $200-$225, sometimes even $275 if the screen and bezel don't have a bunch of scratches, so I have been looking online for those digitizers that include the midframe, and they are around $175, but it seems pike all that I have to do at this point is transfer the motherboard, front facing camera and earpiece/mic jack, and it would be mint. I just sanded down the bezel since it was all apart, and what a pita to get that chrome off, and make it all look uniform!
Btw, whats up with the led for the charging light? I never noticed it light up when I plugged it into charge. My htc amaze shines green when fully charged, and orange when charging. I already read that we dont have a notification led, but I see these tiny little round crystal looking dots next to the front facing camera, but no ribbon coming off of them, are those just samsung ricing out their phones like a civic with an exhuast tip?
I thought those were sensors.
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