i just got my 3rd refurbished incredible in the mail today (bad speakers on previous ones)
i ran unrevoked like normal.. blah blah, it worked, i had clock work.
now, no matter what, the phone will boot, stay on for a few seconds, then restart.
ive even wiped it back to stock, same thing. stock, rerooted, flashed a rom.. same thing.
it will not stay on. any insight?
Ocelot13 said:
i just got my 3rd refurbished incredible in the mail today (bad speakers on previous ones)
i ran unrevoked like normal.. blah blah, it worked, i had clock work.
now, no matter what, the phone will boot, stay on for a few seconds, then restart.
ive even wiped it back to stock, same thing. stock, rerooted, flashed a rom.. same thing.
it will not stay on. any insight?
Click to expand...
Click to collapse
Sounds like you're in refurb hell. What you're describing is a classic hardware failure, likely the radio.
If it is a radio failure just flash the latest radio in hboot. The radio post is here in this forum some where just search in the android development or in the question section..sucks you needed refurbIshed phones..did they give you the lcd screen??
Sent from my ADR6300 using XDA App
jager420 said:
If it is a radio failure just flash the latest radio in hboot. The radio post is here in this forum some where just search in the android development or in the question section..sucks you needed refurbIshed phones..did they give you the lcd screen??
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
no i get amoled ones.
next one will be here tomorrow. so will my steinhel protextors. woo.
hopefully this phone will work
Ocelot13 said:
no i get amoled ones.
next one will be here tomorrow. so will my steinhel protextors. woo.
hopefully this phone will work
Click to expand...
Click to collapse
Just curious, how did you make sure to get an amoled one? Did you just straight up ask?
Sent from my ADR6300 using XDA App
seanzer said:
Just curious, how did you make sure to get an amoled one? Did you just straight up ask?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
at first i told them to make a not saying i wanted an amoled one and the second time i was told it gets replaced with what you already have
jager420 said:
If it is a radio failure just flash the latest radio in hboot. The radio post is here in this forum some where just search in the android development or in the question section..sucks you needed refurbIshed phones..did they give you the lcd screen??
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Flashing a different baseband isn't going to accomplish anything other than wasting time and effort. As I have stated, what the OP has described is symptomatic of hardware failure. Assuming that it is the radio, the one and only way for anyone to fix it would be disassembling the phone and replacing the radio.
Try plugging in the usb to your charger. ...then do a soft boot
Since people continue to post the same question over and over, I just went to another post to copy and paste my standard response:
jdmba said:
I can advise from personal experience on your symptoms that you have one choice ... Return to verizon for a refurb. This is what happens when you have an early incredible with a faulty hardware radio. It gets to the point where it starts trying to compensate and super heats. You must return.
Every other suggestion would be a mask to an existing well known hardware problem.
Click to expand...
Click to collapse
Related
Hi Guys -
unfortunately the incredible got bricked today after unroot. I unrooted, then allowed the official update to run, then tried a radio update and it went south - no charging light, wont turn on, wont fo in to HBOOT - notta. I am guessing that this is now my newest and most expensive paper weight but before I shot the patient I thought I would ask if there is a way to un-brick that did not come up while searching google or the forums. I know that I am 99% SOL.
Nope...not that I know of.
Sent from my ADR6300 using XDA App
How could you run a tool if your phone is bricked? This doesn't sound possible.
Sent from my ADR6300 using XDA App
I think he means an sbf
Sent from my ADR6300 using XDA App
brvheart said:
unfortunately the incredible got bricked today after unroot. I unrooted, then allowed the official update to run, then tried a radio update and it went south - no charging light, wont turn on, wont fo in to HBOOT - notta.
Click to expand...
Click to collapse
Assuming you were already on the 2.05 or 2.15 radio and ran the 2.05 radio update, you are indeed truly bricked. I don't believe anyone has found a way to recover from this.
VZW was nuts to try to save a little data by packaging a radio patch rather than a full radio update, but you get what you get when you deal with a leak.
^ was afraid of that, I was actually on the 1.xxxxx radio, oh well that is what I get for testing things out.
brvheart said:
^ was afraid of that, I was actually on the 1.xxxxx radio, oh well that is what I get for testing things out.
Click to expand...
Click to collapse
Hmm... well then it's not the well know problem of applying the 2.05 radio patch to the wrong version radio. Not sure what went wrong.
yeah me either, I really dont gave no warning before it just shut off. When the screen went blank I was thinking....please let be a reboot.....not that lucky, she never came back :-/
brvheart said:
Hi Guys -
unfortunately the incredible got bricked today after unroot. I unrooted, then allowed the official update to run, then tried a radio update and it went south - no charging light, wont turn on, wont fo in to HBOOT - notta. I am guessing that this is now my newest and most expensive paper weight but before I shot the patient I thought I would ask if there is a way to un-brick that did not come up while searching google or the forums. I know that I am 99% SOL.
Click to expand...
Click to collapse
Call vzn and told them your phone wont turn on and you will get a replacement phone the next day.
slight problem - I had my blackberry hooked up and was going to swap after the update so I dont think they will be able to do anything....
similar problem
i had a similar problem. I'll tell you this. if its under manufacture warranty send it in. i did. they have to put a whole new board but its going to be free. If they have to replace the whole board i think it should be clear how we are never going to see a fix we can do anytime, or ever for that matter.
I was messing around with roms the other day and had the same issue. Did a battery pull and life was good again. Hope that works for you.
Sent from my ADR6300 using Tapatalk
brvheart said:
slight problem - I had my blackberry hooked up and was going to swap after the update so I dont think they will be able to do anything....
Click to expand...
Click to collapse
Say your phone was Dead on Arrival. Never started up.
I tried the battery pull as well and that did not work. Going to call VZW and see if I can get another one.
WAIT! Don't do it! Call after tomorrow.
^ ?..................................
hint: OTA's start rolling out tomorrow.
Prove it.
Sent from my HTC Incredible «•» Rooted/S-off/Skyraider 3.0 RC2«•»
I know that today Verizon updated the support page for the new 2.2 update. That's a first. When I first saw the rumor I checked no updated page. Nyah! Went and did some other mom things.
Then engadget posted a picture. So I went and checked the support page again. There it was updated for the new 2.2 information. I can't wait to see what new rom's come out of this.
..........
Hello everyone,
I have just bought a Droid Incredible off of ebay. The seller said it was in mint condition and that there were no problems at all. When it arrived, it was in perfect condition. However, upon activating the phone, it would not stay on for more than 10 minutes. It just keeps rebooting itself. Also, while it is up, it does not always maintain a signal, and then it usually reboots a couple minutes after that.
It is not rooted, all of it is stock. I have been trying to find an answer for this problem all over the internet but to no avail.
I have read that where this phone is from (North Carolina) there was a lot of people with the same problem as this one.
It is the amoled version, hboot .92 and the baseband is the most recent at 2.15.00.7.28
I have tried factory resets, battery pulls, new battery, reflashing the RUU. I am at a complete loss.
Any help would be great, because I want to love this phone. I am sick of my slow Eris and this was my solution.
Thanks so much in advanced.
After some troubleshooting, I have noticed that it only occurs when the 3G service is turned on.
Any thoughts?
Have you tried a different radio?
Sent from my ADR6300 using XDA App
I'm not sure what the problem is. FYI, that's not a bootloop. A bootloop is when the phone continuously boots, but never all the way to be usable, such as to the quietly brilliant screen and then starts again.
Also, I would bring it in to Verizon. See if they'll replace it.
AgalychnisCallidryas said:
Also, I would bring it in to Verizon. See if they'll replace it.
Click to expand...
Click to collapse
I totally agree. If its not rooted and you've had Verizon for a bit they really should help you out. Honestly Verizon has always worked with me and been very helpful.
kichard said:
I totally agree. If its not rooted and you've had Verizon for a bit they really should help you out. Honestly Verizon has always worked with me and been very helpful.
Click to expand...
Click to collapse
The Incredible is EOL. You'll be lucky to find one.
Is the sd fat32?
Sent from my ADR6300 using XDA Premium App
nismith8 said:
Have you tried a different radio?
Click to expand...
Click to collapse
I tried flashing some of the leaked ones in HBOOT, but they wouldn't load. Can you point me in the direction of where I can find how to properly do this?
AgalychnisCallidryas said:
I'm not sure what the problem is. FYI, that's not a bootloop. A bootloop is when the phone continuously boots, but never all the way to be usable, such as to the quietly brilliant screen and then starts again.
Click to expand...
Click to collapse
Sorry, I am part retard
AgalychnisCallidryas said:
Also, I would bring it in to Verizon. See if they'll replace it.
Click to expand...
Click to collapse
I tried, but I bought it from a third party, and they immediately ignored me/ tried to talk me into a thunderbolt. I guess my 10 years of Verizon isn't good enough.
smtom said:
Is the sd fat32?
Click to expand...
Click to collapse
I am 99% sure it is. I'll go reformat it just to make sure
Thanks for all of your suggestions so far guys, I really appreciate it!:wq
Check over on incredibleforums for the radios. Wont let me post the link :/
Try bumping to an older one or the new leaked one. Not sure if those will screw with an amoled tho, can someone else clarify?
Sent from my ADR6300 using XDA App
nismith8 said:
Check over on incredibleforums for the radios. Wont let me post the link :/
Try bumping to an older one or the new leaked one. Not sure if those will screw with an amoled tho, can someone else clarify?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I posted over there too. But actually, I am now starting to rethink that it is the 3G radios. I could've sworn this was a software issue, but it just rebooted on me while I had 3G turned off.
I guess this ebay seller really did lie to me. Well thanks for your help guys, I don't know if I should bother trying to fix this. I guess I should just hope for the seller to respond. Its been almost a week...
Same exact thing is happening to my buddy's phone. I rooted it and put CM7 on it and it was still rebooting.
I had to turn S-ON back on and downgrade back to stock so he can return it to Verizon.
Ruggerxpunk said:
Same exact thing is happening to my buddy's phone. I rooted it and put CM7 on it and it was still rebooting.
I had to turn S-ON back on and downgrade back to stock so he can return it to Verizon.
Click to expand...
Click to collapse
This is exactly what is happening to me right now. It lets me "touch the android to begin," then it reboots. I bought it off ebay and it was an unused cpo. Looks like I'll have to return it. Hey, since I bought it from somebody off ebay, should I worry about turning S-ON and going stock??
zwade01 said:
This is exactly what is happening to me right now. It lets me "touch the android to begin," then it reboots. I bought it off ebay and it was an unused cpo. Looks like I'll have to return it. Hey, since I bought it from somebody off ebay, should I worry about turning S-ON and going stock??
Click to expand...
Click to collapse
You only have to turn S-ON and go stock if you're returning it to Verizon.
http://www.incredibleforum.com/foru...s/5723-how-get-back-complete-stock-s-off.html
That's the guide I used. Works perfectly. Order of operations is:
0) make sure sd card is formatted to FAT32
1) check your radio version
2) downgrade radio if necessary
3) flash s-on
4) install RRU through HBOOT
Have you tried other ROMs with other kernals? Just shooting in the dark, here; would hate for you to just be stuck!
rfarrah said:
Have you tried other ROMs with other kernals? Just shooting in the dark, here; would hate for you to just be stuck!
Click to expand...
Click to collapse
I can't even successfully root/s-off the phone. It reboots while its being rooted (and not the reboots that are supposed to occur) and it fails.
I have tried everything. I used to be adamant that it was a software issue, but after yesterday, I am beginning to think that it might just be hardware.
Anyone have any experience with getting their money back from ebay/paypal?
But seriously guys, I can't thank you enough for all of your ideas and help. I really appreciate it. Hopefully I can join you guys with the Droid Incredible one day.
PayPal is pretty good about protecting the buyer, as long as it hasn't been too long since the transaction. I would contact the seller and inform him of the problem, then contact PayPal and explain the situation.
Sent from my ADR6300 using XDA App
raptir said:
PayPal is pretty good about protecting the buyer, as long as it hasn't been too long since the transaction. I would contact the seller and inform him of the problem, then contact PayPal and explain the situation.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I've contacted the seller the day I received it, asking for a refund. I then also contacted the seller two days later. A day after that, still not hearing anything, I opened an eBay case. Now eBay tells me I must wait until the 6th to escalate the case any further.
This is such a hassle, I just want my money back. Part of me wants to just get a HTC Flyer and just tether my Eris to it.
ehosteda said:
I've contacted the seller the day I received it, asking for a refund. I then also contacted the seller two days later. A day after that, still not hearing anything, I opened an eBay case. Now eBay tells me I must wait until the 6th to escalate the case any further.
This is such a hassle, I just want my money back. Part of me wants to just get a HTC Flyer and just tether my Eris to it.
Click to expand...
Click to collapse
My inc did the same thing. After about ten tries I got it to root (mine too rebooted during the process before it was supposed to). But no rom, kernal, or anything else stopped the reboots. My seller said to return it for a full refund.
Ebay is pretty good at taking care of you. Last year I bought a phone and the seller bailed on me. About a week after I opened a case I had a full refund in my paypal account. Good luck!
Sent from my DROIDX using Tapatalk
Thanks for the words of wisdom. I'll hope for the best. I'll keep you guys posted on what happens. Thanks so much again. I don't know where I would be without this community.
Sent from my Gin-Sen-Tazz using XDA Premium App
I kinda of want to intentionally brick my phone just so sprint would replace it. I have been having some trouble with my evo lately, it just started to reboot so frequently lately. I was running decks 1.2.1 and just thought it was the rom, so i completely wipe everything, reflash and same thing. I noticed when my phone rebooted it would get hot or warm, and gps did not work after flashing decks 1.2.1, trying to use gps would automatically cause the phone to reboot. Any rom with the vision gps drivers would cause phone to reboot when trying to use gps, only gps driver that would work was the cm7 drivers, mainly used the N39 one and that would work and I could use gps, but phone kept rebooting. So then i tried to flash the latest stock rom, but had same problem. Also tried to use myn's warm rom release 5, which was always so stable in the past and never had any problems with when i was using it in the past, but yea phone just would reboot at random when phone would get warm or just doing stuff. Then i flashed the latest radio, pri, nv, and hboot. Went back to decks but its very frustrating, i can not use my phone for a long time or it warms up and goes into a bootloop, then have to pull the battery and give it a couple minutes to cool down before i can pop the battery back in and have it not reboot immediately afterwards. So after all this i was just gonna try and brick it to see if i could get another evo, but yea i tried to flash a radio and battery pull but that did not work. Did i screw myself by flashing the latest hboot?
Why don't you flash a stock rom. See if it still does it and then go to sprint and tell them all the problems you're having
We're comin from a pure power source.
That's insurance fraud dude, cause everyone's prices to go up. Don't be that guy.
Sent from my PC36100 using XDA App
I did try a stock rom and it kept happening. That is why I was trying to brick it so they would just exchange it. If I take it to sprint I would need to flash a RUU right? Then deal with sprints b.s. until they exchange it.
I've never had a problem getting my phone replaced. You have problems with your phone. They will replace it. And yes, the ruu will return it to stock.
We're comin from a pure power source.
alaman68 said:
That's insurance fraud dude, cause everyone's prices to go up. Don't be that guy.
Click to expand...
Click to collapse
How is it insurance fraud? My phone is not working properly, I have been paying an insurance charge on my plan since the launch of the evo. Don't want to deal with their very annoying employees and just want a replacement, is that too much to ask for?
metalfan78 said:
I've never had a problem getting my phone replaced. You have problems with your phone. They will replace it. And yes, the ruu will return it to stock.
Click to expand...
Click to collapse
Well it seems like that is what I am gonna need to do. Must have bad luck then, because I have had a horrible experience getting a phone replaced but thanks.
Pull your battery while flashing a radio update should def brick you but you should just unroot if your worried.
Sent from my PC36100 using XDA App
ellshock said:
How is it insurance fraud? My phone is not working properly, I have been paying an insurance charge on my plan since the launch of the evo. Don't want to deal with their very annoying employees and just want a replacement, is that too much to ask for?
Click to expand...
Click to collapse
Return to stock and deal with the bs
Sent from my PC36100 using XDA App
Just tell them you lost it, and they'll overnight you one.
linsalata28 said:
Pull your battery while flashing a radio update should def brick you but you should just unroot if your worried.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
That will definitely brick it.
It sounds like a hardware issue. Sprint will replace it. Don't brick your phone, not worth it.
RUU to the latest update. Get S-On (there are a few threads with tutorials). Try to document your phone acting up if you can (I had an overheating issue with my old phone so I took screenshots of an app showing my phone 135+ degrees. Reboots, maybe video it, I don't know.)
Sent from my HTC Evo using xda premium
To those of you who may not have followed my previous thread, I recently had a problem with my Inc2 only being able to charge while turned off. I had to ask for a replacement under warranty, meaning the defective unit needs to be sent back. Long story short, I was able to restore the stock ROM on the defective one, but unable to restore the stock bootloader, meaning it is now on the stock ROM, but with S-off. Do you guys think whoever at Verizon is responsible for checking phones sent back under warranty will notice this or even care?
Sent from my ADR6350 using XDA
Of course it is possible they will see and care, but I think it is more than likely they will not notice or care. I have heard of many people returning phones (even back to my Eris days) with a stock ROM on an s-off device without a problem.
Good luck!
TheAtheistReverend said:
Of course it is possible they will see and care, but I think it is more than likely they will not notice or care. I have heard of many people returning phones (even back to my Eris days) with a stock ROM on an s-off device without a problem.
Good luck!
Click to expand...
Click to collapse
All they really look for is water and physical damage. There are so many launchers out there that they usually have no idea. Unless you get the guy who also roots and flashes. Then they usually just flash back to original. I still recommend to always restore your stock backup at the very least.
Sent from my VivoW using xda premium
Is there a way to get s-on after you have used revolutionary?
Sent from my Incredible 2 using xda premium
http://www.youtube.com/watch?v=tnlnWW8tsvo
Sent from my Incredible 2 using xda premium
Its ridiculous how to unroot. I have a skyrocket though. Would it be the same thing???
Sent from my SAMSUNG-SGH-I727 using xda premium
jordansN00B said:
Its ridiculous how to unroot. I have a skyrocket though. Would it be the same thing???
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
No
Sent from my Incredible 2 using xda premium
tattedupboy said:
To those of you who may not have followed my previous thread, I recently had a problem with my Inc2 only being able to charge while turned off. I had to ask for a replacement under warranty, meaning the defective unit needs to be sent back. Long story short, I was able to restore the stock ROM on the defective one, but unable to restore the stock bootloader, meaning it is now on the stock ROM, but with S-off. Do you guys think whoever at Verizon is responsible for checking phones sent back under warranty will notice this or even care?
Sent from my ADR6350 using XDA
Click to expand...
Click to collapse
I am in the same boat - except mine is barely even charging when it's off and not charging at all on. My usb port on the phone is all screwed up - I cannot even mount it. I called verizon and they are sending a replacement. I have 5 days from when I get the replacement to return the old one.
I still had a backup of my original Verizon Rom so I flashed it (thank goodness I was able to do it with barely any battery).
All the processes to get S-ON back seem to require the USB port and a good amount of battery power. I have neither. I will keep searching but it looks like i will be sending it back with just the stock ROM and S-ON.
The agent said that they "need to verify that your phone has not had any physical or liquid damage. As this is not covered under the warranty. You will need to send back your defective phone to the warehouse."
So technically I do not have that kind of damage - I will report back the outcome - wish me luck!
Good luck!
Sent from my ADR6350 using xda premium
razzie33 said:
All the processes to get S-ON back seem to require the USB port and a good amount of battery power. I have neither.
Click to expand...
Click to collapse
Once you get your replacement, you can always use that to charge up the battery, swap it back into your broken phone and do what you can.
As far as the adb commands necessary to replace the boot loader, I don't think anyone had confirmed if this works or not, but you CAN initiate an adb connection over WiFi. There are apps on the market that'll switch between USB and WiFi for adb.
But it's probably not worth the hassle, just get a stock rom on it and they'll probably never notice.
ChrisDDD said:
...But it's probably not worth the hassle, just get a stock rom on it and they'll probably never notice.
Click to expand...
Click to collapse
+1
Sent from my ADR6350 using xda premium
ChrisDDD said:
Once you get your replacement, you can always use that to charge up the battery, swap it back into your broken phone and do what you can.
As far as the adb commands necessary to replace the boot loader, I don't think anyone had confirmed if this works or not, but you CAN initiate an adb connection over WiFi. There are apps on the market that'll switch between USB and WiFi for adb.
But it's probably not worth the hassle, just get a stock rom on it and they'll probably never notice.
Click to expand...
Click to collapse
So I got the replacement phone (s-on ) and, powered up the battery and used it on the old phone. I factory reset the phone but since it was rooted, I had "Superuser" in there as an app and couldn't remove it. That was the only thing that was giving me a little hesitation about sending it back.
Downloaded Terminal Emulator and manually removed superuser, did another factory reset and Superuser is gone. Have FastBoot checked on in the Settings so unless they actually go into the phone and change that, they won't boot into the bootloader or see the s-off revolutionary.
Phone is going in the mail today
Update:
Got a text message from Verizon yesterday: The defective device has been received by Verizon.
and no charge or any notice that it breached the warranty/contract!
USB issues as well unless I get the device at the correct angle. A pain, but used the directions and links from the youtube link to get my DInc2 back to stock and S-On. A pain to angle things right but worth it to me knowing I'm going in with no potential "threats".
Gotta wait the 3-5 days now...
EDIT::
In case people are wondering, my DInc2 was rooted using revolutionary method and it worked flawlessly.
So, me and my brother live in the same town. Obviously both are on Verizon and have HTC One's. But my phone is on 1.10605.2 whereas his was on 1.10.605.8 and got the update. Im not necessarily worried about taking the update, I just dont know why my phone cant find it. And even though I'm on pre-release software, HTCDev unlock still doesn't work. ???
gomorrah said:
So, me and my brother live in the same town. Obviously both are on Verizon and have HTC One's. But my phone is on 1.10605.2 whereas his was on 1.10.605.8 and got the update. Im not necessarily worried about taking the update, I just dont know why my phone cant find it. And even though I'm on pre-release software, HTCDev unlock still doesn't work. ???
Click to expand...
Click to collapse
The software doesn't have anything to do with HTC Dev unfortunately. Verizon locked all HTC ones out after day one.
Sent from my HTC6500LVW using xda app-developers app
cstrife999 said:
The software doesn't have anything to do with HTC Dev unfortunately. Verizon locked all HTC ones out after day one.
Sent from my HTC6500LVW using xda app-developers app
Click to expand...
Click to collapse
Thanks, but Im trying to upgrade to .8. You missed the intent of my post. Since I have pre-software I was hoping it would allow me an exploit. But it didnt. So now I just wanna catch up to everybody else. This is my sixth Android phone, Im not a retard.Im fully caught up on CID and MID's.
gomorrah said:
Thanks, but Im trying to upgrade to .8. You missed the intent of my post. Since I have pre-software I was hoping it would allow me an exploit. But it didnt. So now I just wanna catch up to everybody else. This is my sixth Android phone, Im not a retard.Im fully caught up on CID and MID's.
Click to expand...
Click to collapse
I thought the question marks after Dev unlocked denoted a question....
Sent from my HTC6500LVW using xda app-developers app
cstrife999 said:
I thought the question marks after Dev unlocked denoted a question....
Sent from my HTC6500LVW using xda app-developers app
Click to expand...
Click to collapse
Sorry, probably stated poorly. Can't upgrade, can't Unlock. Just frustrated.
How did you get pre software
Sent from my HTC One VZW using Tapatalk 4
gomorrah said:
So, me and my brother live in the same town. Obviously both are on Verizon and have HTC One's. But my phone is on 1.10605.2 whereas his was on 1.10.605.8 and got the update. Im not necessarily worried about taking the update, I just dont know why my phone cant find it. And even though I'm on pre-release software, HTCDev unlock still doesn't work. ???
Click to expand...
Click to collapse
is your phone an s off test phone if youve got pre-release software? unfortunately,thats typically how OTAs work. only specific builds will OTA. leaks and pre-release builds often will not.
youll need to manually update to .8
if your s off,you can prolly run the de-crypted ruu,or you could install recovery.
if your s on,and got the phone legitimately,contact vzw and see if they can do anyting for you. otherwise your stuck until an ruu is released,or until you root,install a custom recovery and flash a rom.
Can't you do a factory reset back to the original .8 software version? (It sounded like you went back a version to try to get it unlocked)
fader01 said:
Can't you do a factory reset back to the original .8 software version? (It sounded like you went back a version to try to get it unlocked)
Click to expand...
Click to collapse
no. factory reset only erases user data. it does not restore any firmware or software.
There was a major delay on the Verizon version, they had to open all the phones and relash the software, that's another reason they had a extra month delay. It looks like you are on a old software. Unless you s-off you might be stuck on that that without an ruu to flash
Sent from my HTC6500LVW using XDA Premium 4 mobile app
@OP,
If you are not unlocked/rooted, I'd go to Verizon and ask them to give you a NEW phone, not a refurb.
andybones said:
@OP,
If you are not unlocked/rooted, I'd go to Verizon and ask them to give you a NEW phone, not a refurb.
Click to expand...
Click to collapse
You really think that'd work? I had thought about sending it to Sonic as the only alternative.
gomorrah said:
You really think that'd work? I had thought about sending it to Sonic as the only alternative.
Click to expand...
Click to collapse
I had my first One blow the earpiece speaker (ok, it got dropped ) and I went to several Verizon stores to get try and get a warranty replacement. All of the stores would warranty it no problem but because I was out of the 14 day purchase window, I had to have them ship me one. I got a returned unit, not a refurb that is perfect. They overnighted me the phone but would not replace in-store because of the elapsed time.
So, a heads up to you: You could find a cool rep at the store but be prepared to have one shipped to you. Just find a reason to warranty it (like camera issues or a blown earpiece) and you will probably get a new or returned unit. No refurbs yet.
Or, wait for s-off/send to sonic and load updated, better custom ROMs.
Sent from my HTC6500LVW using XDA Premium 4 mobile app
Well actually I'd call the 1-800-922-0204 press #0, then 0, until it asks for you account password, then wait for a rep. then explain your issue, and tell them because of the way the phone is meant to stay together you don't want a refurb not too mention this is not your fault, it's theirs, if you get a crappy rep, hang up and try again.
I called back 4 times once and finally got the nicest lady and solved my issue.