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Hey everyone I wanted to see if I'm in the wrong or if this has happened to anyone else.
I purchased Rom Toolbox Pro from Jrummy in January, I used it for everything just about and I was always able to download it easily. About a week ago I flashed a new Rom and when I went install Rom Toolbox Pro, it didn't show purchased. I had had this problem before all i needed to do was force close the play store and i would reopen and it would show all my purchased apps, but this time it didn't work so i cleared cache on the play store, and it still didn't work. So i decided to call Google/have them call me. The woman who called was very helpful and understood that i had a rooted device and she tried to help me out as much as she could. We saw that the app was previously purchased in January, but even on the website it no longer shows purchased. She forwarded the issue onto the "specialists" and said they would contact me back within 48 hours. After about 3 days I had Google call me back just so I could checkup on the issue, when I asked for a manager they tried to transfer me, but the phone hung up. When I called again I was really fed up, a woman answered and I was a bit snippy with her, but then the manager walked over and said he was supposed to talk to me, so they transferred the call. The manager was very nice and very helpful, he said he would put his name on the issue which would put it at the front of the queue. Later that day I receive an email asking if I can see that the app is purchased on the website, I replied saying no. They said they could refund me the app, but the problem is, I no longer have the card the application was purchased on. They said I should contact Jrummy and have some input from him. I already contacted before I even called Google, and he said he can only refund and the issue seems to be on Google's side. So I tell the specialist this, and then they begin to blame my device saying that it being rooted would cause the application to be incompatible. I bluntly told the specialist that having a rooted or custom ROM can make an application be incompatible, but that is not my issue, the issue is their database. I then asked for a manager to contact me. Thee specialist replied saying "I understand your point, however I would not advise something I haven't seen proof of." WTF? and "Other users who have had rooted devices, experienced this issue, once they un-rooted, they were able to access their paid apps" so have any of you "experienced this issue"? He made no point prior that this issue was somewhat resolvable and acted as if the only way to retrieve the app was to unroot or refund, but when I ask for a manager "I was willing to make an exception and refund for the app, however you do not have the credit card used to make the purchase. Other users have experienced this issue, most are not rooted. We are currently looking into the issue. I can not guarantee that when it is resolved you will have access to the app, however if you would like to be patient and wait, I can notify you when the issue is resolved."You were willing to make an exception? LOL He also said if I would like to speak with his manager to reply to the email, so before I did that I wanted to ask your opinions.
TL;DR
>Purchased app in January
>No longer shows purchased
>Called Google
>Never contacted me back
>Called back
>Contacted me back
>They insist its my rooted phone and incompatibility issues(not true because app shows up, just says not purchased)
>Ask for manager
>What's your opinion?
Reboot the phone. Clear cache. It worked for me.
Sent from my SPH-D710 using XDA
Oh and don't forget to clear app data too. Then just login again.
Sent from my SPH-D710 using XDA
peanut1596 said:
Oh and don't forget to clear app data too. Then just login again.
Sent from my SPH-D710 using XDA
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Well I already did this basically, but it's not my phone, because on the website it shows that its not purchased even.
Well when this happened to me I had to wipe app data, cache, and reboot. If you are on a custom rom then perhaps try rrflashing gapps. Or maybe all of it.
Sent from my SPH-D710 using XDA
I'm having the same problem with them. It's a known problem they say
Sent from my SPH-M930BST using XDA
If its showing as not purchased on the website, then it sounds like a problem with Googles Servers, not your phone. I would keep contacting them about it, tell them when you login to your account on a computer it doesn't show as purchased.
Menu /settings /apps/ all. /Google play /Clear data. Now Open back up market login again. And should show you purchased apps that wht I do when I come across that issue
Former Army sergeant 11C20
Why not email google your receipt? Google sends me a receipt for everything that I purchase. And it's in Gmail....so I have everything that's ever been sent to me.
hotspace said:
Why not email google your receipt? Google sends me a receipt for everything that I purchase. And it's in Gmail....so I have everything that's ever been sent to me.
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They have my receipt, they know ive purchased it, but they cant really do anything :/
Jeffreycat said:
If its showing as not purchased on the website, then it sounds like a problem with Googles Servers, not your phone. I would keep contacting them about it, tell them when you login to your account on a computer it doesn't show as purchased.
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They know this, but refuse to believe it's them. They're not really helping themselves out much.
I have a Verizon LG G3. It is not rooted nor do I have any backups. I've searched online and found several programs, however I cannot get any of them to work. Can anyone tip me in the right direction? I accidentally deleted all my texts late last night.
Breakthecycle2 said:
I have a Verizon LG G3. It is not rooted nor do I have any backups. I've searched online and found several programs, however I cannot get any of them to work. Can anyone tip me in the right direction? I accidentally deleted all my texts late last night.
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Last night seems like a long time to try and recover those texts. Most likely, the deleted data is already overwritten. Next time use SMS Backup and Restore to backup your texts.
Them nudies are gone forever breh
Sent from my LG-D851 using Tapatalk
brolic925t said:
Them nudies are gone forever breh
Sent from my LG-D851 using Tapatalk
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Nah, no nudes lol. I knew it would be overwritten, however, I shut my phone off if that matters.
Oh oh.......trying to recover the girlfriends deleted texts
Just leave her bruh, don't do this to yourself
C'mon guys, I'm serious. I need it for legal proceedings.
Breakthecycle2 said:
C'mon guys, I'm serious. I need it for legal proceedings.
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Call your carrier and ask them if they can recover them for you. If not you need a court order (warrant).
No, no court warrant. A contractor I hired flaked on me, so I put a stop payment on the check. He is threatening to sue me for the money he is not entitled to. I had messages showing I "fired him", but for some stupid reason, I deleted all my texts last night.
When I first got the phone, it gave me an option to restore texts. It restored a bunch from months prior. Do you think if I do a master reset, I could get them back that way?
Breakthecycle2 said:
When I first got the phone, it gave me an option to restore texts. It restored a bunch from months prior. Do you think if I do a master reset, I could get them back that way?
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No. A master reset wouldn't magically retrieve them. The only option is calling the carrier and see if they can print you out a transcript of those texts. They should be able to.
Breakthecycle2 said:
When I first got the phone, it gave me an option to restore texts. It restored a bunch from months prior. Do you think if I do a master reset, I could get them back that way?
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Here is a how-to to recover deleted messages.
www.androidpit.com/how-to-recover-deleted-text-messages
Do this quickly because the longer you wait the less likely you will succeed. Good luck.
hwong96 said:
Here is a how-to to recover deleted messages.
www.androidpit.com/how-to-recover-deleted-text-messages
Do this quickly because the longer you wait the less likely you will succeed. Good luck.
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I cant get any of those to work on my phone for some reason. No matter what I do.
I got them. I retrieved them online in my Verizon account. Crazy. Every text is there.
Submitted by device identifier, been waiting for the email with my unlock file for about 15 minutes now.
Not in spam, junk. It's always come instantly when doing this with HTCDEV.
Anyone else experiencing this??
Have you tried to do it a second time?
lucky_strike33 said:
Have you tried to do it a second time?
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Just did it a second time, been about 3 minutes nothing yet.
I am having trouble with it as well. I am actually resetting a number of my old devices so I can sell them, one of them being my m8. I locked bootloader too early and need to unlock it again. Sent the code in, but no email yet. Seems it is very slow to send the email out at the minute. I have reset 3 other phones back to factory settings in the time it has taken me to get the email, which I am still waiting on!
Well that is strange. Guess I'm stuck waiting for this dumb email. Not sure why they can't just generate the unlock.bin on the website and have us download it. I hate waiting for automatic emails I always have the worst luck with them.
Edit: well I used the site contact form to send them a message about this, and got a "we received your message" email instantly. COME ON HTC
Heisenberg420 said:
Well that is strange. Guess I'm stuck waiting for this dumb email. Not sure why they can't just generate the unlock.bin on the website and have us download it. I hate waiting for automatic emails I always have the worst luck with them.
Edit: well I used the site contact form to send them a message about this, and got a "we received your message" email instantly. COME ON HTC
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Mine came through but it was a good half an hour plus before I got it!
Stephen said:
Mine came through but it was a good half an hour plus before I got it!
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Lucky dog
I'm going on an hour now. I hope submitting my identifier twice didn't mess anything up :/
try a different web browser?
lucky_strike33 said:
try a different web browser?
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I think it is just HTC Dev being really slow. I suppose it could have been closer to an hour! I have been factory resetting 4 phones ant once and wiping my 10 and resetting it from scratch on the latest 1.30 software! Busy night
Alright, I used Firefox this time, created a new account with a different email. Submitted my identifier again. Nothing yet.
FINALLY got it lol
Just about finished setting up my 10 now. Need to finish factory reset procedure on my m8 and lock it, but that is tomorrows task!
Hello. Does anyone eles having a problem with bootloop? And cannot get past to logo? Does anybody know way to get pass logo? Is there a way to fix?
Looks like there's no way to fix it but there's some ways to save your files. I think the best recommendation is send it to LG.
My G4 finally has bootloop yesterday. Sent into service center today to get it repaired under warranty. Serial number start with 509.
Thanks for repsone guys. Ive tried talk to lg and they reply and i reply then its stopped talk to me? Dunno why.
So i manage get past bootloop but once phone turn off or restart and i have to do it again and again. Only just for 3mins
Wigga21 said:
Thanks for repsone guys. Ive tried talk to lg and they reply and i reply then its stopped talk to me? Dunno why.
So i manage get past bootloop but once phone turn off or restart and i have to do it again and again. Only just for 3mins
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maybe they closed or something.. try the chat feature if they have it... try again to contact and have it repaired.
Tried to via chat and no agent online. So ive sent a email and i did get a email back and asking me where i purchase from i repsone and none of them reply and i kept email it couple times. Gave up and phone them up and they say lady name Nicola will email me today. And i heard nothing next 3days. Ive been trying do with them over week. No luck what suggest shall i do now
Wigga21 said:
Tried to via chat and no agent online. So ive sent a email and i did get a email back and asking me where i purchase from i repsone and none of them reply and i kept email it couple times. Gave up and phone them up and they say lady name Nicola will email me today. And i heard nothing next 3days. Ive been trying do with them over week. No luck what suggest shall i do now
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These are just the excuses from lg not to fix ur device since already they had so many devices up for repair... Manufacturing fault ...LG is famous for making defective devices dont buy from lg ever again
Never had an issue with this app doing this before, but here we are. I've made sure my number was correct, and even added the Messages app to MagiskHide (which I've never had to do before). It still is stuck. Eventually it gives up trying to verify, but tapping the button just repeats the same issue again. Any ideas?
GuyInDogSuit said:
Never had an issue with this app doing this before, but here we are. I've made sure my number was correct, and even added the Messages app to MagiskHide (which I've never had to do before). It still is stuck. Eventually it gives up trying to verify, but tapping the button just repeats the same issue again. Any ideas?
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It's really annoying I've had this before. What I did I'd clear data cache in the messages app restart phone then do same again delete data cache then open messages app and try again. If that fails then you have to turn chat off for 7 days don't try turning chat on within the 7 days otherwise it resets to 7 days again. It's a right pain in the but.
I wish I had a answer for you. I was having the same issue on stock, switching to global, switching to eu, etc. Just a couple nights ago I installed magisk and no modules and left my phone alone for a bit (maybe a hour?), When I picked it back up I had 10 encrypted messages I couldn't read come in from a friend that must have came in over the past couple weeks. It was just random.
dalelindley76 said:
It's really annoying I've had this before. What I did I'd clear data cache in the messages app restart phone then do same again delete data cache then open messages app and try again. If that fails then you have to turn chat off for 7 days don't try turning chat on within the 7 days otherwise it resets to 7 days again. It's a right pain in the but.
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Seven days?
Seems excessive. How/where did you get this length of time?
Jhoopes517 said:
I wish I had a answer for you. I was having the same issue on stock, switching to global, switching to eu, etc. Just a couple nights ago I installed magisk and no modules and left my phone alone for a bit (maybe a hour?), When I picked it back up I had 10 encrypted messages I couldn't read come in from a friend that must have came in over the past couple weeks. It was just random.
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That's unfortunate. Have you ever had this issue with any other device?
GuyInDogSuit said:
Seven days?
Seems excessive. How/where did you get this length of time?
That's unfortunate. Have you ever had this issue with any other device?
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Not that wasn't cleared up with a wipe data/cache and restarting the app.
Jhoopes517 said:
Not that wasn't cleared up with a wipe data/cache and restarting the app.
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I tried Dale's suggestion, clearing data and cache and rebooting the phone. After a minute it popped up the message "enabling chat features, we'll let you know when it's ready." Checked the settings 15 minutes later, and it said "Trying to verify..." STILL but the button to manually verify was usable.
This sucks.
This had happened to me ever since I got the phone and since my carrier is Verizon, It didn't work right out the gate and tried so many different solutions.
then I read that it could still be linked to your old phone so i put my sim card back and then turned off features and then popped it back to the OP and then just left the messages app run in the background and then it suddenly said chat features enabled.
I don't know if this will help you but it worked for mine.
wooo000 said:
This had happened to me ever since I got the phone and since my carrier is Verizon, It didn't work right out the gate and tried so many different solutions.
then I read that it could still be linked to your old phone so i put my sim card back and then turned off features and then popped it back to the OP and then just left the messages app run in the background and then it suddenly said chat features enabled.
I don't know if this will help you but it worked for mine.
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I turned it off on my old device (doesn't have service anyway). Still no dice. Ugh!!
I've had multiple issues with apps not sending OTP codes or being able to log in completely, and I even think I've had the same issue you are having when I had "dns.adguard.com" set as my private dns setting. Also, if you use AdAway, that could cause the issue. For some reason I have to disable AdAway to use the Amazon app. Weird.
GuyInDogSuit said:
I tried Dale's suggestion, clearing data and cache and rebooting the phone. After a minute it popped up the message "enabling chat features, we'll let you know when it's ready." Checked the settings 15 minutes later, and it said "Trying to verify..." STILL but the button to manually verify was usable.
This sucks.
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If you have some sort of vpn running, try disabling it and activating chat features. For me it won't work until I turn my vpn off.
is Google carrier services app is up to date on your phone?
TheKnux said:
I've had multiple issues with apps not sending OTP codes or being able to log in completely, and I even think I've had the same issue you are having when I had "dns.adguard.com" set as my private dns setting. Also, if you use AdAway, that could cause the issue. For some reason I have to disable AdAway to use the Amazon app. Weird.
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Oh yep, in fact I had another thread about that. Turns out the new AdAway seems to inadvertently block a lot of things. Try adding "*amazon*" (without quotation marks) to the whitelist. PayPal was another I needed to add to the whitelist. I also added Google to see if it'd work for this, but nah... No such luck.
chetly968 said:
If you have some sort of vpn running, try disabling it and activating chat features. For me it won't work until I turn my vpn off.
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No VPN in my case, that I'm aware of.
dexlemaffo said:
is Google carrier services app is up to date on your phone?
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Yes. I did find it disabled, oddly, so it's enabled and up to date now. Matter of fact, I even installed the latest from APKmirror.
GuyInDogSuit said:
Oh yep, in fact I had another thread about that. Turns out the new AdAway seems to inadvertently block a lot of things. Try adding "*amazon*" (without quotation marks) to the whitelist. PayPal was another I needed to add to the whitelist. I also added Google to see if it'd work for this, but nah... No such luck.
No VPN in my case, that I'm aware of.
Yes. I did find it disabled, oddly, so it's enabled and up to date now. Matter of fact, I even installed the latest from APKmirror.
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Thanks for the Amazon tip! I was trying to figure it out for the longest time. Even tried the hard way of adding it a long time ago. Just got used to disabling it to use the app or using Amazon through a browser.
It always takes a minute for my chat features to be enabled. Whenever I get a new phone, I always get the message saying "chat features are unavailable for this device" then after a few hours/days, the pop up says that they're ready. I think I leave Messages open in the background. Never had to disable it on the previous device. T-Mobile user here.
TheKnux said:
Thanks for the Amazon tip! I was trying to figure it out for the longest time. Even tried the hard way of adding it a long time ago. Just got used to disabling it to use the app or using Amazon through a browser.
It always takes a minute for my chat features to be enabled. Whenever I get a new phone, I always get the message saying "chat features are unavailable for this device" then after a few hours/days, the pop up says that they're ready. I think I leave Messages open in the background. Never had to disable it on the previous device. T-Mobile user here.
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Sure thing, glad I could help. If anything, though, you should thank @terlynn4 for that whitelisting suggestion.
In my case this has been going on for a good few days. I've done websearches and researched all the possible causes and solutions I could find, but nothing has worked in my case. Yet. I think the main issue is that I'm not getting the authorization code that Google sends via a short-code service text or whatever those are called.
GuyInDogSuit said:
Sure thing, glad I could help. If anything, though, you should thank @terlynn4 for that whitelisting suggestion.
In my case this has been going on for a good few days. I've done websearches and researched all the possible causes and solutions I could find, but nothing has worked in my case. Yet. I think the main issue is that I'm not getting the authorization code that Google sends via a short-code service text or whatever those are called.
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Usually when I don't receive the code, it's because AdAway or private DNS settings as stated before. But since you're not using any of those, I'm not sure what else would be preventing from sending the code. Is there any way you can use the Messages for Web feature, bring up your messages on PC, send the code that way and see if it comes up on the web?
I had the exact same issue as you, the issue was that Verizon still had my old phone associated with my account. Verizon support asked my for my iccid (16 digit number physically printed on the sim card), and after they associated it with my new phone I received the backlog of all the sms from short codes that I had missed and rcs verified after 15 minutes and a reboot.
R. Daneel Olivae said:
I had the exact same issue as you, the issue was that Verizon still had my old phone associated with my account. Verizon support asked my for my iccid (16 digit number physically printed on the sim card), and after they associated it with my new phone I received the backlog of all the sms from short codes that I had missed and rcs verified after 15 minutes and a reboot.
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LMAO, was that what it was? Funnily enough, now that you mention that, that might be the case for me as well. I had recently jumped from a OnePlus 7T to the 9 Pro, and everything had transitioned smoothly, other than this.
TheKnux said:
Usually when I don't receive the code, it's because AdAway or private DNS settings as stated before. But since you're not using any of those, I'm not sure what else would be preventing from sending the code. Is there any way you can use the Messages for Web feature, bring up your messages on PC, send the code that way and see if it comes up on the web?
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I could give that a try, sure. I do have access to a PC/web browser.
GuyInDogSuit said:
LMAO, was that what it was? Funnily enough, now that you mention that, that might be the case for me as well. I had recently jumped from a OnePlus 7T to the 9 Pro, and everything had transitioned smoothly, other than this.
I could give that a try, sure. I do have access to a PC/web browser.
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Let me know if it works for you. Sounds ridiculous, but it might actually work.
TheKnux said:
Let me know if it works for you. Sounds ridiculous, but it might actually work.
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I don't think it did. Or would. Still no message on either end. Something isn't allowing it to be sent in the first place, it seems.
R. Daneel Olivae said:
I had the exact same issue as you, the issue was that Verizon still had my old phone associated with my account. Verizon support asked my for my iccid (16 digit number physically printed on the sim card), and after they associated it with my new phone I received the backlog of all the sms from short codes that I had missed and rcs verified after 15 minutes and a reboot.
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I had the exact same issue on verizon, but with a globel version. Wouldnt recognize the phone at all. After calling, they pushed me to tech support. Because the phone isnt in their system, the guy had to take an IMEI from another CDMA-Less phone, and enable the CDMA-Less feature. Then he put my IMEI back. Rebooted, and got 2 days worth of texts, and chat features enabled instantly.
The guy said there's a chance that "cleaners" will comb through accounts and reset it, but if it happens, I just have to do the same thing again.