[Q] HTC Sync Not Happening - Desire Q&A, Help & Troubleshooting

Hi there,
I recently got the Desire and updated the ROM to Adroid 2.2 OTA on the prompt.
I also downloaded the and installed the HTC Sync 3.0
And when i connect the phone to the PC the the snyc software and the phone recognise each other.
But when i try to snyc my contacts from my microsoft outlook, even though it says it has synced people, none of the contacts come up on the phone. And it does this in about 2 seconds which makes me think its not doing it properly.
i tried syncing some music, but same results. it says synced but nothing comes up on thr phone and the phone reads no synchronisation data.
Does anyone know what the issue is?

Related

Sync Outlook calendar on 2.1 ROM

Hi,
I'm currently using MCR 3.2.
I must admit : I'm a flash addict.
I tested a lot of ROM. Mainly 2.1.
The only thing that prevent me to switch to 2.1 as daily ROM is because I use HTC Sync to add my work calendar to my Hero. Is there a 2.1 ROM with HTC Sync or another way to do add my Outlook calendar to my hero without merging it to my google one ?
Thx to readind me.
Mik-
Hmmm..........i re-read the last part of your question and deleted my answer.
Exactly the same for me. I am using CKdroid and it is perfect apart from the fact that I cant sync to outlook as there is no HTC sync.
I'm in the same boat - using CKdroid (great ROM) but there's no way to sync to Exchange calendar. I use Gmail (sync's fine) and Google Apps (Activesync) and the 2nd one is not longer possible to sync. Maddening, and counter-intuitive, to remove something that was there in a lower version of the software. Even worse when you think the iPWN gets to sync multiple Gmail/GApps calendars right out of the box..!
Any ideas, anyone?
I wonder if this the same issue I am experiencing.
HTC Sync works well enough to synchronise applications, but contacts only lists "Windows Contacts" - no option for Outlook. Calendar/notes/tasks isn't an option at all.
For the record, I am running VillianROM 1.2.1, an although 2.0 is available as of this morning, nothing in the changelog addresses the problem and I haven't tested this yet. I am running the Outlook 2010 beta but have read about the same problems with Outlook 2007.
htc snyc für 2.01 or 2.1 roms needed
hi to alll!
this is the same problem a face with ALL new roms! there no chance to sync outlook (contacts, calender, notes,...) with htc sync!
htc sync does not recognaice the device (HTC HERO)
i am also lokking for some "easy" solution!
i dont like to sync outlook to gmail and then to htc hero!
thx for advice!
Outlook synchronization software
http://www.doubletwist.com/dt/Home/Index.dt
zeevik said:
Outlook synchronization software
http://www.doubletwist.com/dt/Home/Index.dt
Click to expand...
Click to collapse
I have had a read through the forums and info about the software and this seems to only cover media, rather than outlook calendar and contacts. Have you tried this?
I have flashed my phone rom with MoDaCo 3.1 (Android 1.5) and HTC Sync still doesn't list Outlook as an option, so I guess this is probably an issue with the HTC Sync software itself.
Update: Android 2.1 does have something to do with the problem I think. I needed to unplug and plug the device into USB a few times before HTC Sync forgot about the limitations of the last ROM and recognised it as a new device.
I'm running villian 2.0.1 and while I sync my outlook through exchange if you use USB to PC there is an option to run HTC sync.
My laptop recognises my phone when i choose HTC sync connection but I can't confirm if outlook sync works that way as i don't use outlook on this laptop.
If i go to sync manager it asks me to set up outlook so it all seems to be communicating fine. Maybe someone who uses outlook and villian 2.0.1 can test it out.
Dakeyras said:
I'm running villian 2.0.1 and while I sync my outlook through exchange if you use USB to PC there is an option to run HTC sync.
My laptop recognises my phone when i choose HTC sync connection but I can't confirm if outlook sync works that way as i don't use outlook on this laptop.
If i go to sync manager it asks me to set up outlook so it all seems to be communicating fine. Maybe someone who uses outlook and villian 2.0.1 can test it out.
Click to expand...
Click to collapse
I'd be interested to find out!
Can't outlook sync with gmail ???
Problem Outlook Sync MS 2007 Villain 1.2 and Kagudroid 1.2 ROMS
Dear Guys
I have being using Villain 1.2 and Kagudroid 1.2 ROMS and I notice the following problems:
Villain ROM version 1.2
0. connecting via Wi Fi with Excange Server running MS Exchange 2007 with passcode enfoce rule OK no problems addindg the Exchange account, after that I have to add a password to unlock the phone, which is normal.
1. Able to add Outlook Account.]
2. Able to Sync Calendar.
3. Event added at PC Side to Phone Ok
4. Event Modify at Phone able to see changes at PC Side.
5. Events Modify at PC side was able to see at Phone Side
6. Events created at Phone Side gives and error or
"sync/conversion error" and the phone can't complete any sync until the event is deleted in the phone.
KAguDroid 1.2
0. connecting via Wi Fi with Excange Server running MS Exchange 2007 with passcode enfoce rule. NOT Working got a Error Message:
"This Exchange Active Sync requires security features your phones doesn't support"
LOX: Anything that I can do on the phone to be able to comply Exchange Rule of Passcode to lock unlock the phone?
Follow up: Dear Russell I haven't got the time to test Villain 2.0.1, as soon as I have the time and Teste I let you know.
By the way both ROMs are just awesome -I donate to both of course
Villain ROM 2.01 has not been giving me any issues (yet, doing more testing today) in OTA Exchange sync.

HTC Sync issue

Hi Guys,
Is anyone having a problem syncing with their PC? ive downloaded and installed htc sync, the phone connects, i select the sync option, but on the device and PC it just says 'disconnected'?
any ideas?
patterns said:
Hi Guys,
Is anyone having a problem syncing with their PC? ive downloaded and installed htc sync, the phone connects, i select the sync option, but on the device and PC it just says 'disconnected'?
any ideas?
Click to expand...
Click to collapse
I had a few problems with it running vista 64bit in the end i tried all my dirrent usb ports and found that the 1's on the back worked fine but the 1's on the frontand top where being tempremental
what version did you download? I had problems with a downloaded copy so I tried the one that came on the SD card... it then connected first time.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I have a similar problem. When I boot my PC (Windows 7 x64) everything is OK, and HTC Sync works like expected. But when my PC goes to sleep and then wakes up, I cannot connect again. It also happens when I several times disconnect HTC Desire from USB cable.
I also have problem with contacts synchronization with my Google App account. No contacts are synchronized at all.
pato said:
I also have problem with contacts synchronization with my Google App account. No contacts are synchronized at all.
Click to expand...
Click to collapse
I spent quite a while mucking around trying to find out why my contacts would not synchronize with my Google account.
Check what type your contacts are on your phone. Are they SIM contacts, Phone contacts or Google contacts?
On my phone, I had everything as Phone contacts. I discovered that only Google contacts will synchronize with your Google account. But all is not lost. You won't have to type in all your contact details again.
What you do is to create Google contacts that duplicate each of your phone contacts. Just create each Google contact on your phone as an empty contact (i.e. no details) with the same name as each existing phone contact. When you see them in your contacts list, they will appear as two contacts at this stage.
Then edit either one of the two contacts. You can link each contact with another contact. If you've use the same name for your Phone and Google contacts it will already be suggesting that these can be linked together. Do so.
You will find your two contacts now appear as one in your contact list. And these linked contacts will now synchronize with your Google account contacts and carry all the details from your original Phone contact with it.
Hope this helps.
i've got by htc desire synching w/ work exchange account and googlemail contacts (ie no data on phone itself). when connected to facebook, it would only synch about 5 of the googlemail contacts, although exchange seemed to be fine.
i cleared out all the data, deleting the synch accounts and tried again. all contacts were downloaded, until... i resynched w/ facebook which removed all the googlemail contact except the same 5 or so.
i'm guessing there's some kind of data conflict, but any idea how to fix it? i kinda like having my contacts hooked up with their facebook profiles, so a fix would be good.
cheers
colin
patterns said:
Hi Guys,
Is anyone having a problem syncing with their PC? ive downloaded and installed htc sync, the phone connects, i select the sync option, but on the device and PC it just says 'disconnected'?
any ideas?
Click to expand...
Click to collapse
i have the same problem.
i have installed the HTC Sync from SD card, uninstalled ActiveSync, installed driver and so on. HTC device is recognised in Windows XP x86, HTC Sync starts on Desire, but ends up with Synchronization status: Disconnected.
It's a serious issue for me, as i have used the Outlook Calendar synchronization daily in my office.
Curiously it synchronizes the Contacts well with my Windows7 x64 at home.
Hi,
there is a "Workaround for HTC Hero Sync Problem in Windows 7" which should also work for the Desire.
As I am new user I am not allowed to post links. So google what I have set into inverted commas and it should be the first result from mydigitallife.
Cheers
Alex
AlexManner said:
Hi,
there is a "Workaround for HTC Hero Sync Problem in Windows 7" which should also work for the Desire.
As I am new user I am not allowed to post links. So google what I have set into inverted commas and it should be the first result from mydigitallife.
Cheers
Alex
Click to expand...
Click to collapse
the Sync works in W7.
the Sync doesn't work in XP.
Phone Monitor recognizes the Desire in XP.
HTC Sync doesn't start sync wizard and says "Disconnected".
USB Debugging is turned "on" in Desire menu.
"Disk drive" option in HTC Sync 2.0.18 menu on Desire works well.
Phone is mounted as:
"Mass Storage Device" in Device Manager->USB Device Contrololers (driver version 5.1.2600.0 from Microsoft)
"MyHTC" in Device Manager->Android USB Devices (driver version 2.0.7.1 from HTC)
"HTC Android Phone USB Device" in Device Manager-> Disk Drives (driver version 5.1.2535.0 from Microsoft)
when choosing HTC Sync in desire after connecting the phone, it's installed and mounted as external drive.
Does anyone have a link where I can download the HTC Sync that comes on the SD card, I put it my own card when I received the phone so never checked the SD card for anything.
Matt2887 said:
Does anyone have a link where I can download the HTC Sync that comes on the SD card, I put it my own card when I received the phone so never checked the SD card for anything.
Click to expand...
Click to collapse
it is the HTC Sync 2.0.28
http://www.web-share.net/download/file/item/HTCSync_2.0.28.exe_52029
HTC Sync problem solved
After installing HTC Sync 2.0.28 (delivered on SD card) the sync problem wtih Outlook is gone.
I have used an older 2.0.18 version before, without being aware of it.

HTC Sync Not Transferring Contacts

I have the HTC EVO and I have tried to use the Sync software that came on the phone and then I updated to the latest version which fixed the problems of freezing and not reading the phone but I still cannot get my calender or contacts to sync. I get the Sync successful message but it shows zero contacts or calender dates for the phone and the computer. Any ideas?
bump please
not sure about the calendar, but for the contacts, try this:
go to "people"
Then click on Menu, and make sure google is checked.
I have everything sync'd through google it is already checked by default. The problem I am having is syncing my contacts and calender using HTC Sync onto my PC running Win7 64-bit and Microsoft Outlook 2007.

[Q] HTC Sync calendar not working from phone to Outlook?

Hello all. I've just set up my new Desire (2.2) with HTC Sync 3.0.5422. I'm synching calendars and contact with Outlook 2007. The contacts are working well both ways, but the calendar only syncs one way, from PC to phone. If I create or modify items on the phone, they do not show up in Outlook.
Anyone got any idea why this would happen? HTC Sync doesn't give any error messages, and all other sync activities seem to be working OK.
Thanks for any help!
you sure you are adding them to the right calendar on the phone? the default is a google calendar, you need to select pc sync from the drop down box (at the top of the page of create calendar item)
Thanks for the reply. Yes, I am creating them in the "PC Sync" calendar. They have the green bar next to them like the items that have come from Outlook.
no idea then sorry, but to save you some time mine did that as well. I tried reinstalling HTC Sync a couple of times and a factory reset of the phone and it still didn't work (had no issues with the previous version) so I use gsyncit now instead.
OK, thanks for trying. I don't really want to be forced to do a sync with google calendar at the moment though. Anyone got any other ideas why this might be? Perhaps a security setting in Outlook or something?
I remember you have an option to sync calendar:
- from PC to phone
- from phone to PC
- using "last updated" feature - this one suits me best.
Look at sync options in calendar view in HTC SYnc.
Thanks for that, but I don't seem to be able to find the option you're referring to. Are you talking about HTC Sync on the PC (version 3.0.5422)? Where are the "Options"?
Here:
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Oh right. Yes, I've tried all three settings on that, but I think that's only to do with items that have been updated on both devices prior to sync, so it know which one takes priority. Thanks for the suggestion though.
Has anyone out there managed to get 2 way calendar sync with Outlook 2007 and Desire 2.2 using HTC Sync 3? I've now seen many posts on other forums about this exact same problem, but they don't seem to be getting resolved!
Just another quick advise.
A story first: I have had a lot of redundand meetings in my Desire callendar. So I decided to make a cleanup of callendar entries by simply clearing the calendar cache. Succesed, but..
Seems like no longer meetings what were in my exchange (2003) up to cache deletion were able to re-sync. I discovered that new entries - just added after the cleanup have been imported successfully. Seemed like to only good solution was to format the phone to re-start the calendar service blank. But, I have installed the Google Sync tool and synced Outlook with Google calendar (I know, privacy etc...). It worked. I uninstalled the Sync tool and now I have all my "old" meetings in Google calendar, and new meetings being directly sync through HTC Sync.
Maybe you try to sync through Google?
Or just try to install the previous version of HTC Sync (2.x)
regards
r
Well, I logged this problem with HTC tech support, and after going through the usual checks, they've admitted that there is a problem with HTC Sync:
"This is a problem with HTC Sync 3.0 and is under investigation and a new version will be out soon.
Please keep checking our website for when the update comes out."
A shame really, as it seems to do everything else just fine for me. Hopefully they will fix it soon. Thanks everyone for their suggestions.
I had so many problems with HTC Sync, I did away with it and use a combination of Google Calendar Sync and MyPhoneExplorer for contacts. so far everything it syncing nicely.
I'va just tried the latest version.
The first time it did work.. but the second time I got an error and I had to restart htc sync. Since that error htc sync stopped to sync events from phone to PC.
Seems to be fixed with new version of HTC Sync
Yesterday an update was available to HTC Sync, bringing it up to version 3.0.5481. This seems to have fixed the problem I was having, meaning that calendar entries I create/edit on my phone are now synced back to my PC Outlook Calendar.
This doesn't seem to be mentioned in the release notes, but it now seems to be working for me, so I'd recommend upgrading if anyone else is having this problem!
Lee
Still not there
I am on 3.0.5481 but still exact same problem: existing calendar entries are not synched. Only the new created ones get synched.
In HTC Sync 2 there was a "repair" option to force a complete synch from PC to Phone (or viceversa), but I have not found Repair in the new V3.
If anyone gets any news please update the thread. I guess there are lots of people who would like to be able to synch all their existing meetings.
Can someone with the latest version confirm that the following issues are fixed?
Corruption of email addresses that stops outgoing mail from Outlook being sent
Corruption of phone numbers stopping phone from sending texts
Cannot use HTC Sync on more than one PC - eg work and home
Have you looked at 3.0.5481?
John
spile said:
Can someone with the latest version confirm that the following issues are fixed?
Corruption of email addresses that stops outgoing mail from Outlook being sent
Corruption of phone numbers stopping phone from sending texts
Cannot use HTC Sync on more than one PC - eg work and home
Click to expand...
Click to collapse
Had an email from HTC to say that the app will now work on more than one PC!
Still worrried about the other two and as MPE is working well at the moment am not tempted to try it.
Working again.
remmyhi said:
I discovered that new entries - just added after the cleanup have been imported successfully.
Click to expand...
Click to collapse
I was having the exact problem mentioned: Outlook calendar stopped syncing properly using HTC Sync even though contacts were syncing just fine. After reading this I tied adding new entries to my Outlook calendar and sure enough they were added to my phone. Went through and remade all of my future appointments and now my calendar seems to be in order again.
Does anyone know what the hell caused this?
(Also, my signature needs updating!)
If you give up on HTC Sync you might want to look at MyPhoneExplorer as an alternative. I find it a lot less destructive.

Contacts Sync

hello,
I am getting my gnex today, and I want to know how to sync my outlook contacts directly to my phone, since I heard that gnex doesn't connect through kies, I used to have htc devices and I usually use htc sync, so I want some thing like htc sync if there is?
thank you
mikemoe said:
hello,
I am getting my gnex today, and I want to know how to sync my outlook contacts directly to my phone, since I heard that gnex doesn't connect through kies, I used to have htc devices and I usually use htc sync, so I want some thing like htc sync if there is?
thank you
Click to expand...
Click to collapse
for me, i import all my contacts to google and sync to devices and hassle free from changing phone, wiping devices in the future
mikemoe said:
hello,
I am getting my gnex today, and I want to know how to sync my outlook contacts directly to my phone, since I heard that gnex doesn't connect through kies, I used to have htc devices and I usually use htc sync, so I want some thing like htc sync if there is?
thank you
Click to expand...
Click to collapse
If you prefer not to sync your contacts with your Google account (although this is VERY handy), the contacts app can also import your contacts by placing a vCard file on your /sdcard.
nothing like HTC Sync???

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