HTC Sync Not Transferring Contacts - EVO 4G Q&A, Help & Troubleshooting

I have the HTC EVO and I have tried to use the Sync software that came on the phone and then I updated to the latest version which fixed the problems of freezing and not reading the phone but I still cannot get my calender or contacts to sync. I get the Sync successful message but it shows zero contacts or calender dates for the phone and the computer. Any ideas?

bump please

not sure about the calendar, but for the contacts, try this:
go to "people"
Then click on Menu, and make sure google is checked.

I have everything sync'd through google it is already checked by default. The problem I am having is syncing my contacts and calender using HTC Sync onto my PC running Win7 64-bit and Microsoft Outlook 2007.

Related

[Q] HTC Synch no work with Froyo Outlook Calendar

Ok..finally got my Desire to Froyo..have been quite happy until I noticed that I can no longer upload Calendar updates to my PC's Outlook calendar.
I can make changes on the my Windows 7 PC's Outlook Calendar and have that go to my Desire but any Calendar changes on my Desire will not synch up to my PC's Outlook calendar. There are no problems with synch'ing contacts. Yes, I used the PC Synch calendar on the Desire.
This wasn't a problem before. Is HTC Synch not 100% compatiblewith Froyo?
Thanks for any insights.
PS:
1) Tried uninstalling/reinstalling HTC synch - no change there.
2) I've also noted that recurring entries in the calendar (eg: Birthdays) are getting duplicated on the days they occur (ie: 2 entries in the same day). Also, there are duplicate contacts being produced too.
sorry i'm not going to be much help here but i agree that htc sync is unpredictable at best. i constantly have to reboot my pc or phone or both to get sync to work and now my contacts have stopped syncing. again.
you might want to search for a leak of the updated version of htc sync to see if that helps. i'm assuming that it was pulled for a valid reason but it might be worth a try ...
DesireOwner10 said:
PS:
1) Tried uninstalling/reinstalling HTC synch - no change there.
2) I've also noted that recurring entries in the calendar (eg: Birthdays) are getting duplicated on the days they occur (ie: 2 entries in the same day). Also, there are duplicate contacts being produced too.
Click to expand...
Click to collapse
I also have the same behaviour, new entries in the phone calendar are not added to the outlook calendar despite being flagged as "PC Sync"
For the birthday thing, I think that it is to do with the info you have stored against a contact in their contact card in outlook, if you have a date for their birthday in the details section of the contact, then sync repeatedly adds it to the calendar for you, even if it is there already
I have the same problem. So I've moved all Calendar entries in Outlook to temporary forder, then from Desire removed Outlook account, manually deleted all Outlook calendar entries in Desire's Calendar (they have left there, despite of account deletion) , then recreated Outlook account (Calendar after all these steps synced OK), and moved back all Calendar entries in Outlook from temporary folder back to main. This solved the non sync problem.
After all I've talked with Exchange specialist. He said, that for some reason Calendar database in Desire become corrupt, and after that the syncing become unimpossible.
Ok, I've managed to fix this (I think anyway!) works for me with outlook 2003, Couple of steps:
Step 1 (optional) gets your missing items onto your PC:
In HTC sync Manger (on PC) go into "settings" then calendar, then click properties, untick deafult calendar and then when selecting the folder to sync with, create a new calendar "temp" or something
Now sync with that calendar: for me this meant that everything on my phone (including the items not uploading before) now goes into this new calendar
Now go back and revert to syncing to the original calendar (the default calendar or me) and lo and behold the missing items now sync up to that too
I thought this was everything sorted, but new items created in the phone still don't sync up to outlook....
so Step 2:
On phone, go into settings, applications, manage applications, all
then for calendar and calendar storage apps go in and "clear data", this will leave you with an empty calandar on your phone, but don't panic...
in HTC sync manger (on PC) go into settings and unselect contact syncing (otherwise the PC will overwrite contact info)
Then go into "repair" and select option for PC to overwrite phone
you can now reselect contacts to sync too under settings menu in HTC sync
Having done this, everything is back on my phone and (for now at least) new appointment items created on the phone sync up correctly too
Hope this helps someone,
P
THANKS!
GENIUS.
popkid's solution works. HTC should employ you..none of their ideas worked, your's did.
1000 cheers for taking the time to work out and post the solution!
Caution HTC Sync 3.0.5422
(Bravo_Froyo_HTC_WWE_2.09.405.8-1.21.405.2_release4dua3bcrut4wrv30)
3.0 does not have the feature to do a repair - force copy clean from handset or PC.
For me, sych has resulted in a large number of yearly recurring all day events being duplicated and copied with a one hour adjustment - the new ones run from 1:00-1:00 and thus span two days.
I am back using 2.0.33 (which is not without bugs either)

[Q] How do you remove the "PC Sync" Calendar?

Does anyone know how to remove the "PC Sync" calendar from an Android phone (HTC Desire) created when you use the HTC Sync software?
I've disabled it so the entries don't show in my calendar but I think that other apps (Calendar Snooze in particular) is still picking it up.
Thanks in advance.
I'd be interested in this as well.
SpartanGrey said:
Does anyone know how to remove the "PC Sync" calendar from an Android phone (HTC Desire) created when you use the HTC Sync software?
I've disabled it so the entries don't show in my calendar but I think that other apps (Calendar Snooze in particular) is still picking it up.
Thanks in advance.
Click to expand...
Click to collapse
I've a very similar problem!
I'd like to set my calendar entries (and contacts) to default to the google calendar and to stop asking me which one I want to use!
There is no direct way to avoid P Sync.
You can do it indirectly as below
1. Open you outlook and make a back up of your Calendar.
2. Delete all the entries in active calendar of outlook.
3. Start sync now.
4. Now the entries in you mobile are completely removed.
5. Change the sync option in HTC Sync app for Calendar as NO.
6. Sync again. Verify that you mobile doesnot contain any outlook entries.
It done now.
You can restore outlook from the backup and continue....
thats bad answer as we cannot remove calneder enteries from computer just to keep them on mobile phone, need some good answer for removing pc sync option to keep google calender sync on desire hd
it's not a bad answer...think again
1. Open your outlook and make a back up of your Calendar.
2 to 6 as above
STEP 7 - RESTORE YOUR OUTLOOK CALENDAR FROM BACKUP
hey listen - i synchronised very first time my desire hd with computer via htc sync and desire has extracted all mine calender enteries including old ones which i also had deleted from computer, i factory resetted my desire hd and than i stopped using htc sync tried syncing with google account which i exported computer outlook and imported in google account. but doing that ways also PC sync option is still selected under calender settings which is making ma lyf difficult by kepping those old enteries which i did very first time!!
can someone help me out with a solution to remove pc sync while using google calender, also note that i have factory resetted my device and not connecting to computer anymore but still its showing me old enteries which i connected with computer very first time. Please help me out as this is really frustrating!!
Solved
Clear calendar storage data in Settings>Applications. Delete your mail account (if you have exchange or something) and re-add. Google is still fine. Then re-sync OTA.
Another solution
Better late than never... Try: Settings > Apps > All > Calendar Storage > Clear Data. Then just re-sync all your calendars except the PC Sync/Exchange
This sadly does not work for me on my Lenovo M7 tablet. The 'PC Sync' account remains despite me clearing the calendar storage data. Is it tied to some other app?

[Q] HTC Sync calendar not working from phone to Outlook?

Hello all. I've just set up my new Desire (2.2) with HTC Sync 3.0.5422. I'm synching calendars and contact with Outlook 2007. The contacts are working well both ways, but the calendar only syncs one way, from PC to phone. If I create or modify items on the phone, they do not show up in Outlook.
Anyone got any idea why this would happen? HTC Sync doesn't give any error messages, and all other sync activities seem to be working OK.
Thanks for any help!
you sure you are adding them to the right calendar on the phone? the default is a google calendar, you need to select pc sync from the drop down box (at the top of the page of create calendar item)
Thanks for the reply. Yes, I am creating them in the "PC Sync" calendar. They have the green bar next to them like the items that have come from Outlook.
no idea then sorry, but to save you some time mine did that as well. I tried reinstalling HTC Sync a couple of times and a factory reset of the phone and it still didn't work (had no issues with the previous version) so I use gsyncit now instead.
OK, thanks for trying. I don't really want to be forced to do a sync with google calendar at the moment though. Anyone got any other ideas why this might be? Perhaps a security setting in Outlook or something?
I remember you have an option to sync calendar:
- from PC to phone
- from phone to PC
- using "last updated" feature - this one suits me best.
Look at sync options in calendar view in HTC SYnc.
Thanks for that, but I don't seem to be able to find the option you're referring to. Are you talking about HTC Sync on the PC (version 3.0.5422)? Where are the "Options"?
Here:
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Oh right. Yes, I've tried all three settings on that, but I think that's only to do with items that have been updated on both devices prior to sync, so it know which one takes priority. Thanks for the suggestion though.
Has anyone out there managed to get 2 way calendar sync with Outlook 2007 and Desire 2.2 using HTC Sync 3? I've now seen many posts on other forums about this exact same problem, but they don't seem to be getting resolved!
Just another quick advise.
A story first: I have had a lot of redundand meetings in my Desire callendar. So I decided to make a cleanup of callendar entries by simply clearing the calendar cache. Succesed, but..
Seems like no longer meetings what were in my exchange (2003) up to cache deletion were able to re-sync. I discovered that new entries - just added after the cleanup have been imported successfully. Seemed like to only good solution was to format the phone to re-start the calendar service blank. But, I have installed the Google Sync tool and synced Outlook with Google calendar (I know, privacy etc...). It worked. I uninstalled the Sync tool and now I have all my "old" meetings in Google calendar, and new meetings being directly sync through HTC Sync.
Maybe you try to sync through Google?
Or just try to install the previous version of HTC Sync (2.x)
regards
r
Well, I logged this problem with HTC tech support, and after going through the usual checks, they've admitted that there is a problem with HTC Sync:
"This is a problem with HTC Sync 3.0 and is under investigation and a new version will be out soon.
Please keep checking our website for when the update comes out."
A shame really, as it seems to do everything else just fine for me. Hopefully they will fix it soon. Thanks everyone for their suggestions.
I had so many problems with HTC Sync, I did away with it and use a combination of Google Calendar Sync and MyPhoneExplorer for contacts. so far everything it syncing nicely.
I'va just tried the latest version.
The first time it did work.. but the second time I got an error and I had to restart htc sync. Since that error htc sync stopped to sync events from phone to PC.
Seems to be fixed with new version of HTC Sync
Yesterday an update was available to HTC Sync, bringing it up to version 3.0.5481. This seems to have fixed the problem I was having, meaning that calendar entries I create/edit on my phone are now synced back to my PC Outlook Calendar.
This doesn't seem to be mentioned in the release notes, but it now seems to be working for me, so I'd recommend upgrading if anyone else is having this problem!
Lee
Still not there
I am on 3.0.5481 but still exact same problem: existing calendar entries are not synched. Only the new created ones get synched.
In HTC Sync 2 there was a "repair" option to force a complete synch from PC to Phone (or viceversa), but I have not found Repair in the new V3.
If anyone gets any news please update the thread. I guess there are lots of people who would like to be able to synch all their existing meetings.
Can someone with the latest version confirm that the following issues are fixed?
Corruption of email addresses that stops outgoing mail from Outlook being sent
Corruption of phone numbers stopping phone from sending texts
Cannot use HTC Sync on more than one PC - eg work and home
Have you looked at 3.0.5481?
John
spile said:
Can someone with the latest version confirm that the following issues are fixed?
Corruption of email addresses that stops outgoing mail from Outlook being sent
Corruption of phone numbers stopping phone from sending texts
Cannot use HTC Sync on more than one PC - eg work and home
Click to expand...
Click to collapse
Had an email from HTC to say that the app will now work on more than one PC!
Still worrried about the other two and as MPE is working well at the moment am not tempted to try it.
Working again.
remmyhi said:
I discovered that new entries - just added after the cleanup have been imported successfully.
Click to expand...
Click to collapse
I was having the exact problem mentioned: Outlook calendar stopped syncing properly using HTC Sync even though contacts were syncing just fine. After reading this I tied adding new entries to my Outlook calendar and sure enough they were added to my phone. Went through and remade all of my future appointments and now my calendar seems to be in order again.
Does anyone know what the hell caused this?
(Also, my signature needs updating!)
If you give up on HTC Sync you might want to look at MyPhoneExplorer as an alternative. I find it a lot less destructive.

How to delete PC Sync Calendar?

I'm having a spot of bother with syncing my Desire with Outlook, using HTC Sync 2. I am trying to use the 'Repair' option to delete and replace the 'PC Sync' calendar, as duplicate entries keep popping up, but it never seems to fully replace the calendar. When I try to delete the PC Sync calendar on the phone itself, the option doesn't appear, only the 'My Name' calendar. I am wary of HTC Sync, because I once managed to delete all of my contacts and calendars from the PC using it, but luckily had a backup on my HD2. Is there any way to fully delete the PC Sync calendar on the Desire?
Thanks.
I came to so much grief with HTC Sync I uninstalled it and now use MyPhoneExplorer which is working ok for me at the moment.
Oh, I thought that was only for Sony Ericsson phones. I'll have to give that a try. In the meantime, I created a blank calendar on Outlook, and did a repair sync with HTC Sync 2, and that wiped the calendar on the Desire, so I could start afresh.

[Q] HTC Sync Manager and Outlook 2013 64-bit version

Trying to sync Contacts and Calendar with Outlook, but it fails with the following error: Unable to sync. Please reconnect your device. [1016]. I must point out that I can sync anything else like music, videos, pictures and bookmarks, but not contacts and calendar. Sync completes normally if those are not included. Here's the system info:
OS: Win 8 64-bit
HSM version: 2.0.52.0
Outlook version: 2013 64-bit
I'm assuming that the problem is with the running of the 64-bit version of Outlook (the same as in iTunes), although the HTC web site is stating that the 64-bit version of the Outlook is supported.
Has anyone else experienced this problem?
The SYNC function doesnt fail on my machine, but I cannot get items to SYNC both ways.
If I add a callender item in Outlook this will SYNC to my HTC, but doesnt work in the other direction.
Contacts are not SYNC'ing at all
markjones63 said:
The SYNC function doesnt fail on my machine, but I cannot get items to SYNC both ways.
If I add a callender item in Outlook this will SYNC to my HTC, but doesnt work in the other direction.
Contacts are not SYNC'ing at all
Click to expand...
Click to collapse
I was looking for a different fix for a different error but came across to this. Are those items you are adding on your "phone" calendar? When you add or edit a contact or calendar event and task, it has a drop down menu and if it's on "google" or "hotmail/live" or any other calendars they wont sync to your computer. I also have exchange/activesync with work and it is nice having acess to all of the calendars but choosing what you edit at each time is important.
markjones63 said:
The SYNC function doesnt fail on my machine, but I cannot get items to SYNC both ways.
If I add a callender item in Outlook this will SYNC to my HTC, but doesnt work in the other direction.
Contacts are not SYNC'ing at all
Click to expand...
Click to collapse
I have exactly the same issue, gave up on it a couple of months ago.
Sent from...... The Milky Way
I was having the same issue with my HTC One and had given up trying to get it to work. Then tonight I was dealing with another issue with Outlook and in fixing that suddenly HTC Sync Manager will sync my calendar and contacts with Outlook.
What I did was go to the Outlook.exe and right click, select Properties>Compatibility tab and unchecked "Run this program as an administrator". That fixed my other issue with Outlook and now HTC Sync Manager works fine as well. Hope that helps someone else.

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