Exchange ActiveSync account won't be created - Desire Q&A, Help & Troubleshooting

While configuring the mail account, it verifies account information which means account settings are correct but after clicking "finish setup" button in the last screen I receive "failed to create the account. Please try again later" error. Our company runs Exchange 2010. Our admin sent me a couple of certificates to install on the phone but it didn't solve the problem.
Can anybody offer a solution?
Thanks.
Sent from my HTC Desire using XDA App

try to put the exact exchange server name in your configuration
mine works

Related

Exchange Activesync-hotmail

Has anyone successfully sync with their hotmail account?
I tried to change the server address to m.hotmail.com and successfully lead me to another page to sync with emails and accounts but when I click sync, it will show an error saying failed to create the account. please try again later
I think that all hotmail accounts have not yet been enabled for exchange active sync (unfortunately)...
Mine has always worked fine......
Sent from my HTC Desire using XDA App
I get 'failed to create the account. Please try again later' on my device.
Perhaps it's not enabled on my account. Any way of telling if it has?
Hi guys, I do have exchange active sync working on my Hotmail account. Sync of email, contacts and calendar work flawless. Hang in there apparently this week more news will be made available regarding EAS.
I have the same problem.
it seems to connect to the server, but is then unable to create the account.
I think i have the wave 4 hotmail. but supposedly that is not all you need.
Same problem for me. Hopefully my account becomes enabled soon
It's not your account that's the problem, it's HTC's mail app.
Try downloading 'Improved Email' from the market, it's free and works like a charm.
http://www.zdnet.com/blog/microsoft...port-for-ipad-iphone-but-not-yet-android/7251
KeeperXV said:
It's not your account that's the problem, it's HTC's mail app.
Try downloading 'Improved Email' from the market, it's free and works like a charm.
Click to expand...
Click to collapse
Nice tip - thanks!

[Q] Exchange Sync Error?

I get a "Exchange Sync Error Unable to connect to the server" error. I can delete the account and it will work for a few days, no more than 5. When I reconnect the account I get an error about the security certificate. Our Network guy is going to work on the certificate. This is happening on the Androids we have, not just mine. From what I know we have Sense on the non-syncing phones (Incredible and an Evo).
Can anyone else confirm getting this error? Did you find a way to resolve it? I'd be happy to provide more information if you need it.
Have you tried selecting "accept all certificates" or something to that effect during the exchange setup from your EVO?
posting & replying via the XDA Premium app.
I do a manual setup, put in all the information for our server, turn on "This server requires an encrypted SSL connection." Screen pops up saying "Verifying account information," then I get a security warning:
There is a problem with the security certificate for this site. This site is not from a trusted authority.
My options are Continue, View, or Cancel. When I hit continue I can finish the setup and I get my e-mail. But this will only last for a few days.
Downqload and install K-9 mail from the market and see if you can connect properly with it.
posting & replying via the XDA Premium app.

[Q] Can not Get Email from Exchange Server

I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks
zilla1000 said:
I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks
Click to expand...
Click to collapse
More account info required. I have one real exchange account and 4 google accounts syncing through exchange on the email app without issue. So it's not a fundamental issue with the app.
I will say that setting up exchange between droids, HTC and samsungs can be a pain because they all want the setup info entered differently. I wish the gmail app would handle exchange accounts, it would be so nice to have one process work on all Android phones.
You are doing the manual setup. Sometimes outsourced exchange services can b funky to setup. I had one that weird.
Example:
Email was [email protected]
Sever address was west.ex145.server.net
Domain was ex145
Username was ex145\goober_newdomainname
If you do not use manual config the app assumes the server is bigco.com. I have also seen issues if you have the accept all ssl certificates checked. You would think you would want it checked in something like the example above because all the redirects an domains but checking that created issues.
Thanks for the response; I am using manual setup with the following info (using a generic name as example)
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
There is no problem for the account setup, and I can see the inbox and the sub folders under it; however, all are empty. I can also send email from the email apps. I tried manual refresh, push, it all shows 0 mail. From the Exchange web access, I can see the mobile device sync status; but the last sync time was not updating.
Any suggestion on what else I should try.
Thanks.
delete the account on the phone, and recreate it using the correct settings, after you click save or something after configuring it, it should bring you to your email app inbox with no messages. now wait, after a few minutes it should alert you about needing additional security rights or something. it will either pop up and tell you about it, accept it, or it might just pop up a notification so you'll have to expand your notification bar menu then click the notification to accept it. your miles my vary, but that is what worked for me.
ELSE, this is the full processes I had to do (I'm the exchange admin at my work)
Open Active Directory Users and Computers, enable Advanced Features (View > Advanced Features). Go to the properties of the user you are trying to enable, go to the security tab, click Advanced, Then select Exchange Server (******\Exchange Servers) and click the checkbox for Include inheritable permission from this object’s parent.
Clear the cache for the email program on the Android phone (Settings > Applications > Manage applications > All > Email > Clear data) THIS WILL DELETE ALL E-MAIL ACCOUNTS AND EMAIL ON THE PHONE!!!!!!!!
Add the account as you usually would, it will, do a refresh and it will show no e-mails. In a few seconds you should get an alert that the program needs extra permissions, select that notification and accept it.
Also for anyone who is getting some kind of certificate error or something (i forget the exact error) after flashing a new rom, before flashing the rom wipe everything.
Thanks for all the suggestions; I was not able to get our Exchange Admin to change anything on the server side. I end up of getting "Exchange for Android" apps, and it works without any issue. I am not sure what was the issue on the stock email client. I just like to update this in case anyone else run into the same problem, at least there is a alternative (it is free with 30 day trial, kind of expensive but it works).
Depending on what version of exchange and the policies you may have received a notice to allow the exchange server to enforce policies on your phone. I missed it last time - have to swipe down and look at your notices.
zilla1000 said:
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
Click to expand...
Click to collapse
I see one flaw in your setup right there. You're listing your domain twice. You're listing it in the domain field, and then apparently listing it again in the username field. That can cause some confusion, as it will essentially report to the server to authenticate "domain\username" against the domain you listed. Normally it's one or the other. The \ implies that anything before it is the domain.
Step by step instructions
Hello,
I posted some step by step instructions for setting up MS Exchange on your Android phone you may find helpful.
http://www.completesystemsdesign.co...d-tablet-to-ms-exchange-for-email-sync-2.html
It all depends on your work exchange. for me it was mail.[domain].com but I had to go to touchdown anyways since the stock email app wouldn't let me respond to signed messages.
Has anyone seen a fix for this. I had mine setup correctly and it was displaying incoming emails, but it was not syncing contacts back and forth so i deleted the account and set it back up. Now, i can see all email boxes, send emails, view sent emails, update calendar appts, and contacts. The only issue i am having is seeing emails in my inbox, so i know it is connecting. It just wont sync the inbox for some reason. I got the update to 2.3.6 on the GS2.

Hotmail email setup

Dear members,
I deleted my hotmail email and wants to create another but when I input my email and password ( and I am sure they are correct), I have this error message " can't connect to server" and I have strong internet connection, what do I do? Thanks.
Sent from my Galaxy Nexus using xda app-developers app
Are you trying to add it as a POP account or as an exchange account?
Alkali said:
Dear members,
I deleted my hotmail email and wants to create another but when I input my email and password ( and I am sure they are correct), I have this error message " can't connect to server" and I have strong internet connection, what do I do? Thanks.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
There's a known issue w/Hotmail sync if you're using corporate sync/active sync setup. MS changed the sync setup on their server and it broke sync on all kinds of phones...that might be what is affecting you.
This is one of the key threads on MS forum about it:
http://answers.microsoft.com/en-us/...-devices/e8a68843-02f9-4fe3-957b-233b21179fc5
Results can vary - it was working on some phones for some accounts, not on others. It started working again on my wife's Razr Maxx when she got her 4.0.4 update, it always worked fine on my GNex.
on ICS and JB, when i add a hotmail, it added as exchange. dont know why, but it automatic setup with it.
lordgodgeneral said:
Are you trying to add it as a POP account or as an exchange account?
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Click to collapse
Well, from ACCOUNT SETUP> I input my email and password and hit on NEXT and after that > Could'nt open connection to server! tried hundred of times but no way!
Does that mean i cannot set HOTMAIL on my device? If so which Application can i use with which i can set HOTMAIL as my default e-mail for sending mails?
I have 3 setup on my phone...
Just add a corporate account and use your full email address as the Username and use m.hotmail.com as the server address
And how do i do that? I cannot seem to pass the stage for email and password input? Is it POP, IMAP or EXCHANGE? And i have never use any.Only used to setting simple email and thats all
Choose Exchange
WoodroweBones said:
Choose Exchange
Click to expand...
Click to collapse
Well, I have the solution when I upgraded
to 4.0.4. I can now set up the email. Thanks

[SOLVED] Can't create Email account with Microsoft Exchange ActiveSync!

Can't live a day without email, and since yesterday I can't create any email account with the Samsung stock email app through Microsoft Exchange ActiveSync. It keeps saying "Setup couldn't finish: Unable to connect to server". I have tried YMail, GMail, none works! I guess I am not the only one and it's a MS server problem?
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Kindly check and confirm.
TIA.
Huh?
jujuburi said:
Can't live a day without email, and since yesterday I can't create any email account with the Samsung stock email app through Microsoft Exchange ActiveSync. It keeps saying "Setup couldn't finish: Unable to connect to server". I have tried YMail, GMail, none works! I guess I am not the only one and it's a MS server problem?
Uploaded with ImageShack.us
Kindly check and confirm.
TIA.
Click to expand...
Click to collapse
Ok, what specific email service are you trying to setup (GMail, YMail, etc.).
What is the name of the server that you are trying to connect to? For example, the ActiveSync server for GMail is m.google.com.
Lets start with that and see where we go from there.
-Mike
Did u try add accont from "settings -> add account -> email" atleast for me phone automatically converted it to exchance acticesync account. (Windows Live account)
Sent from my GT-N7100 using xda premium
mcapozzi said:
Ok, what specific email service are you trying to setup (GMail, YMail, etc.).
What is the name of the server that you are trying to connect to? For example, the ActiveSync server for GMail is m.google.com.
Lets start with that and see where we go from there.
-Mike
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Click to collapse
GMail. That's how it worked since the day I got the phone, but now it isn't working. It's obviously a different Note 2 (the old one was having a problem, so service center provided me a new one), but that shouldn't be any reason.
I just type my username, then password, select Manual setup, tap on MS Exchange ActiveSync, then I tap on next and that error pops up! The server address is m.google.com like you said. But I've tried with different address like m.gmail.com, no luck!
Now I had a Nandroid backup from my old Note 2, which I was restoring some minutes back with Nandroid Manager, and when I restored the email and Exchange service the old email data is back, as Exchange ActiveSync.
This is the most weird thing I've seen since a long time!
makkeonmies said:
Did u try add accont from "settings -> add account -> email" atleast for me phone automatically converted it to exchance acticesync account. (Windows Live account)
Sent from my GT-N7100 using xda premium
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Click to collapse
Tried that mate. No better.
Now could any one of you test it for me? I'm strongly recommending to NOT delete the account you're already having with ActiveSync, just try with another account and see, please? I've GMail and YMail accounts, so can't say about any other account.
Thanks in advance.
'Swyped' from my GT-N7100
jujuburi said:
GMail. That's how it worked since the day I got the phone, but now it isn't working. It's obviously a different Note 2 (the old one was having a problem, so service center provided me a new one), but that shouldn't be any reason.
I just type my username, then password, select Manual setup, tap on MS Exchange ActiveSync, then I tap on next and that error pops up! The server address is m.google.com like you said. But I've tried with different address like m.gmail.com, no luck!
Now I had a Nandroid backup from my old Note 2, which I was restoring some minutes back with Nandroid Manager, and when I restored the email and Exchange service the old email data is back, as Exchange ActiveSync.
This is the most weird thing I've seen since a long time!
Tried that mate. No better.
Now could any one of you test it for me? I'm strongly recommending to NOT delete the account you're already having with ActiveSync, just try with another account and see, please? I've GMail and YMail accounts, so can't say about any other account.
Thanks in advance.
'Swyped' from my GT-N7100
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What are you entering for domain?
mcapozzi said:
What are you entering for domain?
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Click to collapse
It's the default, I'm not changing anything.
The domain by default is, \[email protected]
'Swyped' from my GT-N7100
For GMail, the domain should be google.
http://email.about.com/od/accessinggmail/f/Gmail_Exchange_ActiveSync_Settings.htm
Good luck,
Mike
mcapozzi said:
For GMail, the domain should be google.
http://email.about.com/od/accessinggmail/f/Gmail_Exchange_ActiveSync_Settings.htm
Good luck,
Mike
Click to expand...
Click to collapse
I've already tried that, no difference! Actually I've tried a lot of things showed up by Googling, none if them is working!
I don't know, could this be this Unique device identifier or something, which is messing something?
'Swyped' from my GT-N7100
AFAIK Google have dropped support for active sync for Gmail on new device since last week Jan 13.
(Just replied pm too)
Sent from my GT-N7100 using xda premium
Yep read at least 6-7 articles about it. What a stupidity by Google! http://www.theverge.com/2012/12/14/...-sync-exchange-support-for-gmail-calendar-and
Anyway, that was it for me, created a Hotmail account and a Live account as well (love the name, Live, lol) and Exchange ActiveSync created the account easy.
Now I guess there is no way I can have all my messages transferred to the Hotmail account from the Gmail account right, and have the new emails in Hotmail instead of Gmail? I have to manually edit the email id everywhere from Gmail to Hotmail or is there any trick?
Yes, This is good way and I am also doing same since long. I have yahoo account and forwarding Gmail to yahoo always.
I don't think you need to change ID everywhere, just use both ID atleast for now, may be there will be some solution for Gmail comes.
Sent from my GT-N7100 using xda premium

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