I get a "Exchange Sync Error Unable to connect to the server" error. I can delete the account and it will work for a few days, no more than 5. When I reconnect the account I get an error about the security certificate. Our Network guy is going to work on the certificate. This is happening on the Androids we have, not just mine. From what I know we have Sense on the non-syncing phones (Incredible and an Evo).
Can anyone else confirm getting this error? Did you find a way to resolve it? I'd be happy to provide more information if you need it.
Have you tried selecting "accept all certificates" or something to that effect during the exchange setup from your EVO?
posting & replying via the XDA Premium app.
I do a manual setup, put in all the information for our server, turn on "This server requires an encrypted SSL connection." Screen pops up saying "Verifying account information," then I get a security warning:
There is a problem with the security certificate for this site. This site is not from a trusted authority.
My options are Continue, View, or Cancel. When I hit continue I can finish the setup and I get my e-mail. But this will only last for a few days.
Downqload and install K-9 mail from the market and see if you can connect properly with it.
posting & replying via the XDA Premium app.
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So.. with Nexus One's Activsync integration, there was an option "accept all ssl"
With my incredible, it does not have that option (that I can see).. Therefore with a custom certificate from my company's security team, I constantly get warnings for the certificate. Very annoying and prevents me from syncing well.
Thoughts? Solutions?
Please move this to appropriate forum if I'm in wrong place. Thanks in advance.
I allowed me to chose SSL. From in your Exchange Active sync do the following:
Menu -> More -> Settings -> Account Settings
Scroll down to below the password or you can close the virtual keyboard and you should see it.
Thanks for your reply..
However, that option just says "This Server requires an encrypted SSL connection"
The old version had an option to accept all SSL Certificates.
This means, a custom signature coming from a very large technology company's, very extensive IT security team, will be accepted in any way shape or form.
Alternatively, if the certificate is "not from a trusted authority", then you get the warning over and over and over and over.. whether you accept it or not.
my company is using a godaddy cert, it works fine. i tried setting it up for a client who has 07 exchange and a cert, but its not a well signed one, it wouldnt work at all. so not that it is the best solution but u could get a godaddy cert for yourself.
iamodogg said:
I constantly get warnings for the certificate. Very annoying and prevents me from syncing well.
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What is the warning? Do you know if they have their cert setup correctly?
I'm currently using the Touchdown app and using SSL. I haven't seen any warnings.
Touchdown will work fine. The certificate is obviously custom-built. We are a 60k employee company. They are not going to change the very for the limited android users.
Again, the 2.0 OS had a feature built in that allowed you to choose to accept all certificates.
Thanks for the work around/alternatives. Still hoping for a fix.
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i had a clients incredible and it just wouldn't work, they were using a self sign certificate and exchange 07. i tried every setting i could, even after the software update1. yesterday i was determined to get it to work so i searched and searched. It just keep saying it couldnt authenticate. From what I found a couple things could work.
What I did:
I opened the browser and went to the company owa site. https://mail.company.org/owa, then onces there I could log in. I logged in as the user and it asked me to accept the certificate so I did. Then I was able to get into the users box. Then I added the exchange activesync account next and it work with one minor change in the domain field ( i just erased it). Form what I understand the autodiscover service on IIS needs to be running and working. Not 100% sure, but I got it to work so its worth a try.
What I tried, but didnt work:
Several sites said as long as you are connected to the network, but don't have internet then so the setup and it will continue. Then once it is setup then plug the internet back in and it will ask you to accept the cert and u just say yes. the option which you are talking about no longer looks available. Again its worth a try
Hope this helps
Yeah not sure what the OP means by "Custom Cert" as it's either a valid cert from a trusted CA or it's self signed. Nothing in between. I don't know why a company with 60K employees though would not have a valid SSL cert though...
Look at the cert properties and make sure the server name you are using on the phone matches the name on the cert exactly (if you haven't checked that already). This is the "Issued to:" field...
While configuring the mail account, it verifies account information which means account settings are correct but after clicking "finish setup" button in the last screen I receive "failed to create the account. Please try again later" error. Our company runs Exchange 2010. Our admin sent me a couple of certificates to install on the phone but it didn't solve the problem.
Can anybody offer a solution?
Thanks.
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try to put the exact exchange server name in your configuration
mine works
After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?
Ded Muppet said:
After the OTA update to EC05, I can no longer connect to my exchange 2003 server via Exchange Active Sync. Also had probs with WiFi hotspot not working and the voice search was eff'd up.
Sprint fixed the Hotspot prob and wanted me to prove exchange active sync is working (kinda hard when it won't work on my phone), so I used the techs phone, entered my info and within 2 sec, it had connected and was ready to configure the settings. This proved to them that it wasn't my server but their software.
When configuring, I de-select the SSL and it can't connect to the server, I select SSL and it says Unable to open connection to server due to security error.
Select both SSL and Accept all SSL certificates and get Cannot connect to server, yet as I stated previously, it worked on the tech's phone and he acknowledged that he had a custom build.
Any ideas?
Click to expand...
Click to collapse
Can you change what port the SSL connection is attempting to use?
Maybe check a phone that it works on and compare the port #s
here is a link where there are lots of others discussing the same issue with various fixes
http://peterkellner.net/2010/08/31/samsung-epic-4g-using-microsoft-exchange-with-godaddy/
this one in particular may be of some help
:
Got it!
Samsung Epic 4g, v2.2.1
Corporate Sync did -not- work for me (i.e. Accounts & Sync>Add Account>Corporate>Email address & Password) even using the “\” instructions above.
What did work for me was using the normal Email accounts setup (i.e. Choose “Email” application> Press -menu- and choose “Add Account”> Enter “Email address” & “Password”> Choose “Exchange Account”>Enter “Domain\Username” -used both domain\username no slash in front, “Password”, “Exchange Server.”
Not sure why there is an option for Corporate option for email (perhaps google apps?) if so many people having issues with it. Anyway, just choose the normal email setup.
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good luck
I have seen this issue on motorola devices but personally never had this happen to me. I use my phone on a 2003 exchange server. In fact 70 percent of the people at my job have company android phones, either htc or samsung branded. Some motos but moto has problems. One thing i could recommend is download touchdown email app trial and it sometimes kick starts your active sync. I'm also not on stock rom if that makes any difference.
Sent from my SPH-D700 using XDA Premium App
I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks
zilla1000 said:
I am having problem to see anything in the inbox from my company's exchange server. I have the same setup with my HeroC without any issue. Does anyone have this kind of problem. I am able to sent email from the account.
Thanks
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Click to collapse
More account info required. I have one real exchange account and 4 google accounts syncing through exchange on the email app without issue. So it's not a fundamental issue with the app.
I will say that setting up exchange between droids, HTC and samsungs can be a pain because they all want the setup info entered differently. I wish the gmail app would handle exchange accounts, it would be so nice to have one process work on all Android phones.
You are doing the manual setup. Sometimes outsourced exchange services can b funky to setup. I had one that weird.
Example:
Email was [email protected]
Sever address was west.ex145.server.net
Domain was ex145
Username was ex145\goober_newdomainname
If you do not use manual config the app assumes the server is bigco.com. I have also seen issues if you have the accept all ssl certificates checked. You would think you would want it checked in something like the example above because all the redirects an domains but checking that created issues.
Thanks for the response; I am using manual setup with the following info (using a generic name as example)
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
There is no problem for the account setup, and I can see the inbox and the sub folders under it; however, all are empty. I can also send email from the email apps. I tried manual refresh, push, it all shows 0 mail. From the Exchange web access, I can see the mobile device sync status; but the last sync time was not updating.
Any suggestion on what else I should try.
Thanks.
delete the account on the phone, and recreate it using the correct settings, after you click save or something after configuring it, it should bring you to your email app inbox with no messages. now wait, after a few minutes it should alert you about needing additional security rights or something. it will either pop up and tell you about it, accept it, or it might just pop up a notification so you'll have to expand your notification bar menu then click the notification to accept it. your miles my vary, but that is what worked for me.
ELSE, this is the full processes I had to do (I'm the exchange admin at my work)
Open Active Directory Users and Computers, enable Advanced Features (View > Advanced Features). Go to the properties of the user you are trying to enable, go to the security tab, click Advanced, Then select Exchange Server (******\Exchange Servers) and click the checkbox for Include inheritable permission from this object’s parent.
Clear the cache for the email program on the Android phone (Settings > Applications > Manage applications > All > Email > Clear data) THIS WILL DELETE ALL E-MAIL ACCOUNTS AND EMAIL ON THE PHONE!!!!!!!!
Add the account as you usually would, it will, do a refresh and it will show no e-mails. In a few seconds you should get an alert that the program needs extra permissions, select that notification and accept it.
Also for anyone who is getting some kind of certificate error or something (i forget the exact error) after flashing a new rom, before flashing the rom wipe everything.
Thanks for all the suggestions; I was not able to get our Exchange Admin to change anything on the server side. I end up of getting "Exchange for Android" apps, and it works without any issue. I am not sure what was the issue on the stock email client. I just like to update this in case anyone else run into the same problem, at least there is a alternative (it is free with 30 day trial, kind of expensive but it works).
Depending on what version of exchange and the policies you may have received a notice to allow the exchange server to enforce policies on your phone. I missed it last time - have to swipe down and look at your notices.
zilla1000 said:
Email was [email protected]
Sever address was exchange.company.com
Domain was company
Username was company\username
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Click to collapse
I see one flaw in your setup right there. You're listing your domain twice. You're listing it in the domain field, and then apparently listing it again in the username field. That can cause some confusion, as it will essentially report to the server to authenticate "domain\username" against the domain you listed. Normally it's one or the other. The \ implies that anything before it is the domain.
Step by step instructions
Hello,
I posted some step by step instructions for setting up MS Exchange on your Android phone you may find helpful.
http://www.completesystemsdesign.co...d-tablet-to-ms-exchange-for-email-sync-2.html
It all depends on your work exchange. for me it was mail.[domain].com but I had to go to touchdown anyways since the stock email app wouldn't let me respond to signed messages.
Has anyone seen a fix for this. I had mine setup correctly and it was displaying incoming emails, but it was not syncing contacts back and forth so i deleted the account and set it back up. Now, i can see all email boxes, send emails, view sent emails, update calendar appts, and contacts. The only issue i am having is seeing emails in my inbox, so i know it is connecting. It just wont sync the inbox for some reason. I got the update to 2.3.6 on the GS2.
Hello,
I had my email account set up on my ET4G. I've cleared it completely in the past and been able to set it up again.
I went to add my corporate email back on my phone and I'm getting the "Unable to open connection to server due to security error". We are running Exchange 2010 SP1. We've had SP1 on for several months now so nothing has changed with the server. Any guess on why I can't set up my corporate email account any more? When I set up the account on my phone everything looks fine. It asks me what I want to sync and history etc. I don't get the error till I try to open email.
I'm able to set up outlook connections remotely and check it from my ipad and check my email on the web.
Strange. This is new on my device I got an authorization notice I didn't notice until I swiped from the top and looked at the notifications. Once I approved it I was all set.
Lots of people running exchange 2010 sp1 have this problem. Enhanced email is a great alternative and is currently free on the amazon market, I recommend it immensely. It bypasses the exchange pin which is what kills the stock email app
Sent from my SPH-D710 using XDA App
Wizard Knight said:
Lots of people running exchange 2010 sp1 have this problem. Enhanced email is a great alternative and is currently free on the amazon market, I recommend it immensely. It bypasses the exchange pin which is what kills the stock email app
Sent from my SPH-D710 using XDA App
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Click to collapse
I'm using Enhanced Email -- still having this issue! Is it confirmed to be a problem with Exchange 2010? I've received this error on both the stock Email app, and now Enhanced Email so feel like I'm running out of options! Any help would be appreciated!
I've posted a step by step guide for connecting your Epic Touch 4G / Galaxy SII to your exchange server. It works with Exchange 2010 including Exchange 2010 SP1.
http://www.completesystemsdesign.co...d-tablet-to-ms-exchange-for-email-sync-2.html
I'm not having issues actually setting up the account, that works fine. The issue is it sometimes will not be able to sync with the server, leaving me with the yellow box at the top and without an updated email inbox. As you can assume this leaves me quite helpless because I need my email right away when away from my desk.
Anyone else with this issue and potential solutions???
Thks
Thks a Ton Jim. You just saved a Samsung S2 getting sunk in the pacific. Struggling since a week.
Additional step required
This was the key! Thanks so much!
If it give you an error message such as "Unable to open connection to server due to security error", your device may require an additonal step. Slide your finger from the very top of your device to the bottom. Check for notifications and there may be a notification your must allow the security update for email to complete. Enjoy