New Galaxy S phones may have 3 button combo enable - Galaxy S I9000 Android Development

New Galaxy S phones may have 3 button combo enable - Galaxy S I9000 Android Development

I have bought a Galaxy S from e2save (UK) a week ago and found that the 3 button combo is disable on that phone.
According to the date marked on the battery, the phone was produced at around 9th August.
Today I went to cpw to claim that GPS doesn't work properly on my phone. The guy firstly said this is a software problem and I insisted to exchange for a new one. Finally, he agreed to replace the phone for me. As a result, I got a new one with 3 button combo enable!!
According to the date marked on the battery, this phone was produced at around 17th August, 2010 and the IMEI number is much larger than my old phone. Delight!!
If you have the 3 button combo disable problem, you may want to have a try!
BTW: the version of the firmware of my new phone is the same as my old phone--JM1.

cool! good for you!

Hi, Can you tell something more about your gps fault? I think my gps is f****d as well as it keeps losing signal while in a car.

Related

i have recived my 2nd defective replacement in 3 weeks please advise

heres a time line and a brief explantion of things
aug 14th 2010 got brand new and first evo
sept 10th took phone back in to show it had a problem charging, they offered me a brand new replacement but i had to wait about 3 weeks to get one. the charg issue is due to all evos not trickle charging, apparently this is not defective its just how phones are made now
early october 2010 new phone finaly shows up, and has worked great until:
june 29 i discovered my phone wouldnt always charge via usb charge port, sprint tech says this is a known issue and they will replace it for free but they are out of stock, say it will be a few days and they will call me
july 21 i call them and asked why i havent heard from them they said they should have called, they said they did, i said check my call logs they said fine, we didnt call you. they said my refub was in
july 23 i show up to get phone and on the way home i notice the camera has a big yellow spot in the middle of the lcd and it shows up in all my pics and vids so i:
july 23 went back to get anther replacement and they said they would replace it again, but they are on back order again,
july 27the my replacement is in. but i cant makd the trip today
july 28 i make the trip and get my replacement again, later in the day i notice my replacment phone is answering calls on speaker phone. later in the night i decided to find out why.
well it looks like it may have something to do with a bad usb port again and it thinking it is docked
i rebooted a few times and i noticed that the car panel was opening on its own, well i went to settings and disabled this from auto startup and even though car panel isnt auto running now that i can see it still answers my phone in speaker phone.
also i put it on the charger over night and it didnt charge.
in summary, its been almost a month a 2 refurbs later and i am still trying to get a phone that works
i am the guy who asked about a month ago about how i would like to know how to negotiate for a evo 3d, well here i am not getting what i would even consider a fair shake, let alone a awesome one.
so what do folks think my options are?
is getting a evo3d an option? what about a NEW evo, not a refurb.
should i continue to deal with the sprint store, i know its not their fault but this is a 35minute drive one way to go fetch all these broken phones, or should i contact sprint customer support via telephone?

My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Having said that, I feel like I've seen fixes for the car dock thing . . . but that may require rooting, and after this many replacements I'm sure you're on GB and would have to wait until a root method is developed. (It might come as early as tonight, but it also might never happen.)

My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Click to expand...
Click to collapse
Yep exactly. The same thing happened to me last year. I went through 6 refurbs, all had different problems. Refurbs are horrible, they are never fixed correctly, and if the phone had multiple issues, they will usually only fix one, leaving the other things still broken.
Call sprint, talk to Account Services. Tell them you will cancel your plan if they dont send you out a NEW phone. Tell them you are tired of going into the store every day for another problem with the phone. Also tell them that if they want to keep giving you refurbs, you will keep returning them until you get a perfect phone, whic is stupid for them because it would just be way cheaper to just give you a brand new one.

Mines had the same usb problem, I got a brand new evo on the spot and I was in and out in 30mins.(saw the rep pull out an evo box and took out the phone in the original factory plastic, no refurb)
They're not going to budge on the evo 3d, You can ask for a nexus S since its the next compareable phone to the evo.

potna, I feel your pain. The joke in my shop it that "does it work?" isn't in the refurb checklist before sending them out. I personally have gone through 5 refurbs for one customer over a two week period because every refurb was defective. The District S&R Supervisor ended up BUYING the customer a new Evo. It's gotten to the point that this "swap up" program that offers a Nexus or Shift seems to be the solution. Granted, fixing the Evo's right the first time would have been my choice but I don't make policy.
My suggestion is to either take the Nexus/Shift swap or when you go back to the store have the service manager contact regional to get authorization for a new Evo. This will be much easier than dealing with the red tape that Customer Service will put you through.

[Review] Samsung UK service and repairs centre.

Finished the review and have to give them a 10/10 for speed and service. Read full review as your experience may vary.
Some background information first. The power button on the phone stopped functioning properly. It wouldn't recognise a long click all the time (would either detect it as two short clicks) as you can imagine it is pretty annoying and for the price I paid (£530 when it came out). This happened when I was AOKP so I thought I some how potched the flash. Went back to full stock 4.0.4 yakju images off Google's webpage and still same problem, it was at this point I knew it must be a hardware problem.
[Sun. 15/04/12 ~ 20:00] - Went on my Samsung account on-line (pre-setup) and asked for a service request. Done all the troubleshooting and asked for it to be repaired, they send me out a letter in which to send the phone (other option is I would pay).
[Mon. 16/04/12 ~ 09:30] - Got a text off Samsung in which it said my service request had been accepted.
[Tue. 17/04/12 ~ 13:00] - Post came and there was my letter inside was a pre-paid special delivery (insured for £500) Royal mail bag, my customer service request form, another form for the company it is going to (get to that in a moment), a list of stuff I had to do such as record tracking numbers and getting a receipt off the post office etc. And finally a bubble wrap envelope to put the phone in. It turns out that samsung doesn't actually fixes there items themselves (atleast in my case) but employees a company called Intercity Mobile Communications to fix it. This company also fixes other devices such as the Nokia Lumia 800.
[Wed. 18/04/12 ~ 11:30] - Sent off the package and got my receipt now its a waiting game.
[Wed. 18/04/12 ~ 20:00] - Tracked the package and it is now awaiting to get sent to IMC.
[Thu. 19/04/12 ~ 14:30] - Package has been delivered to IMC. Now it's a waiting game.
[Thu. 19/04/12 ~ 15:55] - Got a Text from Samsung confirming my phone had arrived and was now being repaired, wow... at this rate its actually possible I could get it back tomorrow (I have high hopes).
[Thu. 19/04/12 ~ 18:00] - Checked My Samsung and its status is Engineer Assigned, so I guess that it won't be here by tomorrow or the end of this week tbh.
[Fri. 20/04/12 ~ 17:30] - Checked My Samsung again and it had been assigned to an Engineer again (?) and now its status is Pending, its the end of the week don't think ill hear much from the over the weekend.
[Mon. 23/04/12 ~ 17:30] - After about three Engineer Assigned on this one day, It say's repair completed twice (woo) nothing yet about it being sent back out.
[Tue. 24/04/12 ~ 11:15] - Got a text from Samsung stating that my phone has been repaired and will be shipping out to me within the next 48 hours.
[Wed. 25/04/12 ~ 20:30] - Checked My Samsung and my phone has been "Delivery in Progress" since yesterday, must have been late because I checked it last at 10pm. So its fixed just waiting for a delivery now.
[Thu. 26/04/12 ~ 18:35] - Checked my mail and no delivery yet status is the same on My Samsung, am going to call the up see what happens.
[Fri. 27/04/12 ~ 09:45] - Got a call back from ICM according to them the package was delivered Wednesday and they had the tracking number to prove it. Went my reception (I live in halls atm). And they put it in someone else's pigeon hole. This is the second time they have mixed my mail up, which shows there incompetence. But yes package was delivered here on the 25th so it was a week from when I sent it off. Very fast so I would say great company 9/10.
ADD ON... Would also like to note that the firmware the phone came back in is the same as I sent it out so they did not simply reflash it as other companies have done. A note was included with a diagram of what they done. Simply says replaced power button. All is well
Click to expand...
Click to collapse

I had to send my phone back to Negri Electronics to be repaired. The received the phone on the 7th of March. As of yesterday they said it could still be another week before I get my phone back. The issue with mine was the wifi stopped working. I'm guesing they had to replace the entire main board. Might as well of given me a new phone if that was the case. I think mine had to be sent to Samsung UK for repair from Negri though. Really missing my Nexus been over a month without it now.

Sounds like a smooth process...
However, does anyone have experience with Samsung's service process if one had to pay out of pocket for repairs (due to a lack of warranty)?

I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!

justanothernoob said:
I got an update from Negri Electronics this morning letting me know that my Nexus has been repaired and is on its way back to them now. Cant wait to have my phone back finally!
Click to expand...
Click to collapse
Sweet, to bad samsung USA don't just fix it you would have it by now
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

Sam's Samsung Warranty Repair Experience - GN Screen Issue
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
Received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
Received the return packaging from Samsung on Thursday (26/04) and returned the phone back on Friday (27/04). Accordingly to Royal Mail, my phone has been held for delivery on Monday (30/04).
A new development took place on Friday (27/04). I got a call back from Samsung because apparently I left a very low score on their satisfaction survey after I last spoke with them. The lady on the phone recorded the conversation and I blurted out everything that ANOVO did on their first repair job. I was told that if they bodge the second repair, my issue will be escalated to a higher department and I might be eligible for a new replacement.
ANOVO received the phone for the second time on Monday (30/04).
I called the ANOVO office on Tuesday (01/05) for an update and the lady on the phone informs me of: 1. Volume and Power buttons have been fixed; 2. Correct phone build (YAKJU) and latest Android OS (4.0.4, IMM76I) has been installed; 3. The scratch on volume buttons has not been fixed because ANOVO wants me (the customer) to prove that they caused the damage.
I did not argue with the arrogant woman on the phone and said I will take up the matter with Samsung directly.
ANOVO dispathced my phone back on Wednesday (02/05).
I received my Galaxy Nexus back from ANOVO on Thursday (03/05) and guess what?
1. Volume and Power buttons are still messed up. There is no tactile feedback and they seem to be stuck and already depressed; 2. Phone has AGAIN been re-flashed with YAKJUXW build and Android 4.0.1 ITL41D; 3. Scratch on volume button still exists. The cover letter which I received this time, is exactly the same (apart from a different engineer's name) and does not even mention the three issues for which I had sent in the phone.
This is crossing the limit. Absolutely appalling service and blatant lies by the ANOVO Repair Company. Some manager from Samsung Call center is going to get a piece of my mind tomorrow morning.
So overall, my first Samsung Repair experience has been extremely poor and my phone has been operated upon twice (sent in for repair twice) and it is still not fixed. This is all with the same repair company - ANOVO. This company (ANOVO) may have fixed the initial issue for which I sent my phone in, but they definitely (perhaps not intentionally) created more problems for me; which they are unable to fix now.
I am trying for a new replacement now since there is no way I am going to send my phone in for the THIRD time, and that too with the ANOVO Repair Company. ANOVO is unprofessional, incompetent and they clearly do not care about what the customer has written in their page long cover letter.
Last update (09/05): Finally - after waiting for nearly a month - I have won my escalation appeal with Samsung. I have now been offered a brand new replacement for the Galaxy Nexus.
It was a fair decision to say the least, after my frustrating experience with the ANOVO repair centre and numerous phone calls to Samsung. I wrote a massive 3 page complaint letter (with all details) to follow Samsung's escalation process, but the end result is worth all the effort.
Just waiting to receive the return pacakaging now so I can return my bodged up Galaxy Nexus. I anticipate the replacement to arrive by mid of next week (15~17 May).
Cheers,
SAM

sidhaarthm said:
I purchased a Galaxy Nexus from Handtec back in November last year. I am very happy with the device as it has surpassed all my expectations but I have come across a screen issue since 12 April 2012.
The screen (while changing brightness settings, and whilst I am on higher brightness setting) flickers uncontrollably during simple phone usage. i.e. the brightness goes haywire and changes very rapidly on its own accord. The phone functions are unaffected and the apps/software do not seem to have a hand in this because this problem is completely random and does not happen consistently with one particular app. Also, I have the Auto Brightness feature disabled and the flicker I come across is psychedelic, and does not seem like it is a part of some battery saving feature.
I do not have a video of the problem, as I don't know when it is likely to occur, but I found a Youtube video of another Samsung GN owner who has the same issue. My screen flicker is exactly like his. Please find the video link below:
http://www.youtube.com/watch?v=UWXMPo_xrkM
I performed the same steps as the OP for sending in my device to Samsung for a Warranty Repair.
I am in the UK and live in South London.
I requested the envelope from Samsung on this Monday (16/04) over the phone and later got a text to say my repair request has been accepted.
I received the prepaid return Royal Mail SD envelope, a letter from Samsung and some bubble packing on Tuesday (17/04) which was sent by Standard First Class Post - I know receiving it the next day is quick!
Sent the phone back to Samsung on Wednesday (18/04) along with a nice cover letter detailing the issue and best scenarios to recreate the brightness flicker. I also requested in the cover letter to not simply flash the phone with 4.0.4 and return it to me, since I have already tried that and it does not work.
Checked today, Thursday (19/04) and my package has been delivered. As per OP's experience, I haven't received any confirmation (that my repair is in progress) texts yet.
I will provide an update next week about the rest of my experience - whether Sammy repair my current GN or provide a new replacement.
Cheers,
SAM
Click to expand...
Click to collapse
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

Jameslepable said:
Oooo in hindsight shouldn't have told them you flashed 4.0.4 as they could try the warranty void trick, and just think if our phones arrived today the is a high probability they are in the same room right now :-D
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk
Click to expand...
Click to collapse
Well, I never said that I flashed anything myself. In fact, I stated clearly that I received the 4.0.4 OTA from Goolge (in reality the OTA file was the only thing I flashed on my Stock, but Rooted and Unlocked BL GN). But before sending the device back, I relocked the BL, flashed the stock recovery and the 4.0.4 ROM, thus removing the Root in the process. The brightness flicker persisted despite all the aforementioned steps. So in a way, I'm correct in saying that a clean ROM flash doesn't help, but Sammy techs don't need to know my dirty troubleshooting efforts
In my Cover Letter, I requested the techies not to just flash the ROM again since I have established (with a clean wipe/reset) that the issue is most probably not software associated.
Come to think of it, our phones might indeed be in the same Operating Room!
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt

Hi,
have you had any updates from samsung?
I'm in a service request conversation with them at the moment, because my phone randomly reboots itself and gets stupendously hot whilst charging...
going to flash back to stock today and see if that helps. what are the chances they'll outright replace the handset?
thanks

if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10

sidhaarthm said:
PS* I bought my GN for £518 in the second week of November 2011. I checked the price today at it is down to £371.99 (VAT included!). That really hurt
Click to expand...
Click to collapse
But could you have waited 23 weeks to buy the phone at a much lower cost?

cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM

Vulcan Road North, Norwich, NR6 6AQ. is A-Novo

cirian75 said:
Vulcan Road North, Norwich, NR6 6AQ. is A-Novo
Click to expand...
Click to collapse
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.

sidhaarthm said:
Damn. This A-Novo experience isn't that good then, is it?
I wonder how do people know where there repair phone goes? Intercity Mobile Communications, A-Novo... how can you confirm this?
Mine got sent to the Samung Repair Centre:
Samsung Communications House, Vulcan Road North, Norwich, NR6 6AQ.
Any response would be appreciated.
Cheers,
SAM
Click to expand...
Click to collapse
In my case the the address on the package I had to send them had the company name on, also the separate for I had to fill in had specific details for that company
sidhaarthm said:
***K!
---------- Post added at 10:43 AM ---------- Previous post was at 10:41 AM ----------
Post for OP: Can you please confirm where did you post you phone? I'm just curious to find out if your device has also been sent to this A-Novo repair company..
See posts above for more details.
Click to expand...
Click to collapse
As far as I know my phone is at a company called ICM (see op on Tuesday), it could be dependant on where about in the country you live. Although I wish they would just resend me another refurbished unit while they fix that one, sort of a rotation system.
Sent from my Samsung Galaxy Tab 8.9 using Tapatalk

@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..

sidhaarthm said:
@OP: Any response from ICM yet on your fix?
I haven't heard from Sammy yet on my repair status. Gosh, I've never missed anything as much as I miss my GN these days... have to live with a crappy old Nokia in the interim. Sucks. Don't even feel like texting anymore..
Click to expand...
Click to collapse
Yea just updated the op, been in uni all day.

My OP in this forum has been updated.
In short - I have received a Special Delivery Package from A-Novo today (24/04). I am at work right now and unable to confirm whether A-Novo has done a bodge fix or if my GN has been actually fixed. Nonetheless, I am going to video record my entire unpacking as cirian75 did. Just in case Sammy decide to smartly unlock my bootloader or simply flash a new ROM which changes my product from yakju to something else.

ANOVO - What a let down..
My OP updated in this forum:
I received a Special Delivery Package from A-Novo today (24/04). Opened the package and recorded everything on video. Brightness flicker seems to have been fixed but few other issues I noticed:
1. The Volume Up/Down and Power Buttons are not aligned properly anymore. There is barely any tactile feedback from these buttons, and it feels as if they are already depressed all the time. Only the volume up button has a slight click to it, but the rest have no feel whatsoever. Not at all happy with this because now it seems my phone has been operated upon and not put back together properly.
2. The cover letter I received says: "We've also installed the latest approved software as part of our standard repair process. This should improve your phone's performance." Now guess what? I sent the phone to ANovo while I was on 'yakju' code with a stock 4.0.4 build with IMM76D. What I have received back is stock 4.0.1 ITL41D (not even F!) version of Android and the code has been changed to 'yakjuxw' - this means that my phone would no longer be updated my Google directly. I am definitely not happy with this and Samsung will hear from me tomorrow.
3. I also noticed a small scratch on the volume rocker.
So overall, my first Samsung Repair experience was very poor. The repair company fixed the problem for which I had sent the phone but created more (non minor) problems for me. I will definitely send the phone back and demand a proper fix or a replacement.
---------- Post added at 08:12 PM ---------- Previous post was at 08:10 PM ----------
cirian75 said:
if it goes to A-Novo
their "fix" for me was to just flash the phone, and they also flashed the wrong version
http://forum.xda-developers.com/showthread.php?t=1465601
A-Novo 1 out of 10
Samsung UK them selves 10 out of 10
Click to expand...
Click to collapse
Hi mate, please read my latest post in this thread. I've been let down big time by my first Samsung Warranty Repair (ANOVO).
Can you advice what you did after Anovo bodged your device and sent it back? Did you contact Samsung directly over phone, or did you call the Anovo guys?
Cheers,
SAM

My OP updated in this thread.
I spoke to Samsung this morning (25/04). They've booked my phone again with ANOVO. The lady on the phone was apologetic and said that if a repair company fails to repair the device 3 times, then Samsung would offer a new replacement straight away. In my scenario, this is the first time I received a repaired unit, and as such I am not yet eligible for any replacements.
So I now await the Special Delivery pacakge to send my phone off to ANOVO.

[Q] Sudden Death!

My Galaxy Note 10.1 2014 SM-P600 WIFI version is dead, while I was using twitter as usual a brief message appeared saying twitter has stopped then the note suddenly went dead.
Tried everything possible and it was just dead, not charging, not responding to power button press, long press or hard reset (Power + Volume up).
After keeping it plugged in for long time...it is still dead.
The device is 2 weeks old, with stock rom, no custom rom, rooting or anything.
Just called Samsung and will be sending it for repair tomorrow.
Any idea is this the SDS or something else?

My display has gone dead on my note 10 2014everything else is ok. Like you my is goig back also, its a pain a its a great.

Instead of repair under warranty I'm trying to return it to Amazon for a replacement, The problem is that I'm currently outside the US

Don't think of that, will try that tomorrow and take it back where I got it from. Will let you know.

Ok, My replacement is on its way from Amazon, I will ship the dead one back tomorrow. I have this bad feeling that this might happen again with the new one. Hopefully I will be worng

Bit late but took my u/s Note back and got a new 1 and a nice surprise they had come down in price and so got a £100 ($163) refund lol
Well TBH my new is working a lot better than the old 1 faster, smoother et al. Maybe the old 1 was faulty from the start.

[Q] Xperia ZL Only Boot Up While Charging

Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!

Stuck with the same issue here !
Hi all,
Everything was fine until yesterday my phone switched off during a call and never switched on.
Now it switches on only when connected to a wall charger ! Please let me know if someone fixes this issue

I'm also thinking it's hardware related
Since mine is only 6 mo I'll take it to an authorized repair shop tomorrow morning.
I let you guys know if they find something out.

Just back from service center
The Sony service guys could not make it work after a software overhaul.. They are gonna replace the entire chipset to fix the issue ! and in warranty :victory: !! Though Still no idea what caused the problem in the first place!

ngoline said:
Hi all!
I have ZL (ZQ in Brazil) and about two days ago it simply shut off while I was taking a picture. The phone stuck in the first screen showing the Free Xperia logo and didn't come up until I plug in the power (from wall or pc usb).
Today I've dowloaded the last oficial firmware from sony and put it up via Flashtool but now, as soon as I take the cable out the phone dies.
I noticed that with the oficial ROM, when it finishes booting up, I receive the message: "com.android.phone has stopped.".
The phone also looses the signal in places it use to have full bars, like my room...
Before that my phone was ok.
*All off above happens with battery full charged!*
Also, I did a snapshot update a few weeks ago and several features went off (I thought it was a stable version since it showed up on cyanogen menu). So I tried to recover the last version via Cyanogem menu. The phone stuck in boot loop. Then I downloaded the version again and installed via CWM.
The thing is that I never notice nothing uncommon since that day. I don't know if it's related.
Does anybody knows if it's software/firmware related or does it have something to do with hardware issues?
Any help is appreciated!
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Exactly the same problem over here buddy...
Here's a little something I wrote to Sony and their Press people.
"I've purchased my Xperia ZL in the United States (online at the end of March 2013 at ATGSM.com) and started using it mid April, 2013. I currently live in Brazil.
After using this phone normally for about 9 months, there was this one day back on the first week of January 2014, where I was taking lots of photos at the world famous "Serra da Capivara National Park" and could just feel the phone heating up like never before. Next thing I know, the screen went blank and phone would not respond when I pressed the power button.
I had to pres the reset button in the back of the phone in order to make it work again. But once I tried to load the camera app, the phone would automatically shut itself off. I thought it could be related to a faulty or corrupted External SD Card, so I went ahead and removed that as well before I attempted to turn my phone back on. After the system loaded up again I tried to oped the camera app and the phone turned itself off again. Any app that would require a significant amount of processing power would cause the phone to freeze and shut off.
So I decided to charge the phone all the way up until 100% (while powered off). When it reached 100% I turned it back on and used it normally (while it was still plugged to the wall charger), so I thought... Great, the phone is "OK again"! Then I went ahead and unplugged the phone off the charger, expecting it to function normally... In just a matter of minutes, with just a little bit of usage (checking emails or browsing the web) the phone simply shuts itself off on its own, yet again. I tried to turn the phone back on again and just as before, I was greeted by the Sony logo and - without any warnings or alerts - the screen simply goes blank again and that's it. This is all it does on the battery.
I've searched online for a solution for this problem and I got nowhere. My phone is all stock, bootloader locked, not rooted. I've formatted and updated it with the latest Firmware (10.4.B.0.569) a couple of times using Sony's Update Service application for Windows to no avail. Nothing seems to fix this battery/shut down on its own problem. There's tons of other Sony users complaining about similar issues with their Xperias. Just look up "xperia zl shuts off" on Google and you'll see what I mean.
My phone is one big dud...
So there you have it - one big useless US$650 piece of hardware. That only functions normally when it's plugged into a wall charger or your average computer USB port.
Not much of a "mobile" phone if you ask me.
I'm extremely unhappy with Sony's hardware and their inflexible technical support.
I've purchased this device in the United States and they can only grant me tech support under my 1 year manufacturer's warranty if I ship it over to their facility in Texas for repairs. That's no big deal for me. The one big problem is: They want me to have a US shipping address so they can ship if over to that address after they finish repairing/replacing/refurbishing my phone. And I've got a big problem with that.
I do not live in the United States. How am I supposed to pick my phone up over there?
After doing some digging through my phone's IMEI, Sony's tech support representatives brought to my attention that my device is a "Grey Market" phone (meant to be used in Singapore?) and that they don't even know how long it will take for them to service my phone. According to their supervisor, it could take anywhere from 1 month up to 4 months, maybe even more for them to repair and send it back to me.
See what I'm going through here?!?!?!
What good is it for a company as big as Sony to print and place a cute little warranty pamphlet inside the box of your brand new phone, containing the numbers of several different technical support worldwide if the 1 year warranty is not going to be covered in all of those different countries??????????????
I took the initiative to call Sony's specialized Xperia Mobile support telephone number from that pamphlet that came with my phone (not a free call, by the way) here in Brazil and shared with them my frustration regarding my Xperia ZL. They were sympathetic with me, and readily provided me with 3 different authorized service centers near my home, with their respective addresses and telephone numbers.
I managed to reach a couple of those authorized repair centers here in Brazil (over the phone) only to find out that they DO NOT have any of these Xperia ZL / ZQ batteries in stock. They also mentioned that several other customers called them and shared their bad experiences with their Xperia ZQ's battery life (defective batteries) and were greeted the same way: "I'm sorry, we can't help you. We do not carry that replacement battery in stock. We have already placed the order for those with Sony, but there's no estimate of when or even if these will ever arrive in our store anytime soon... I'm sorry about that..."
Yeah, I'm sorry about that too Sony.
I'm really sorry I bought a Sony smartphone.
I wish I could go back in time and buy a Samsung Galaxy S4 Google Play Edition instead.
But it's too late... I've already spent 650 bucks on your crappy smartphone, Sony.
Looking back, I can tell you that I've had problems with lots of other computer components that I've purchased in the States, from several different manufacturers. And I've RMA'd lots of these defective memory modules (RAM), defective SD Cards, etc. I've shipped it from Brazil straight to them in the States and I less than 1 month after they received my defective products, they went ahead and shipped a replacement back to me (in Brazil) FREE OF CHARGE! Most importantly, with NO HASSLE! That's right, none of these companies refused to ship it back to me at my Brazilian address like Sony is doing to me at this time.
This is the worst customer support from such a big and Global company that I've ever dealt with in my entire life.
Shame on you Sony!
After this horrible experience, here's a few things that I CAN and WILL DO for sure:
- I will NEVER buy another Sony device (camera, smartphone or laptop) ever again.
- I will never recommend a Sony product to any of my friends and family.
- I will never buy another phone with a built in, internal battery.
Sony has been continuously releasing and flooding the market with new phones that doesn't add a whole lot of improvements over their previous gen devices (ZR - ZL - Z1 - Z1 Ultra - Z1S and so on). All they do is depreciate the value of what they have already released just a few months for just a little more, sometimes even less money than what you paid for your current "last gen" Sony phone just 2 or 3 months ago.
The Xperia ZL was released with last gen Snapdragon S4 Pro and in just a couple of months after I purchased my ZL they released a new, better spec'd smartphone, the Xperia Z1. And now, Sony has just announced the Xperia Z1S...
I understand that in today's mobile market / segment it's "the norm" to have this ever evolving and improving trend of new technology on mobile devices, but this seems to be getting kind of out of hand. You buy something today for US$650, sometimes even more depending on where on earth you live, only to see it become seemingly obsolete in just a matter of 3 months.
Sighs...
I'm through with Sony."

Solved (by myself)
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...

ngoline said:
As I said before, I lost my warranty the moment I unlocked my bootloader and they were charging me almost the price for a new phone.
The only place I found the batery was on ebay.it and took more than one month to arrive.
As you all suspected, changing the battery solve the problem.
The only problem is that now my camera doesn't work...
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Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????

RELOCK?
AndroidBR said:
Didn't you "relock" you bootloader and flashed latest Sony Firmware before you sent your Xperia ZL/ZQ in for Warranty Support????
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WHOA! I didn't know there was a re-lock feature...
Well, too late now...
Thanks anyway. I hope it helps if someone else have the same problem!

I am going through the same excruciating process with my girlfriend's Xperia ZL right now. This phone has not been rooted and just kept running the official updates from Sony. I just updated it to their official version of 4.4.2 and am having the exact same issues. The phone crashes, freezes and won't stay on and can't be kept powered on unless it is kept plugged into the wall or computer USB. Just got off the phone with a higher-level manager at Sony who was "sorry" and "couldn't do anything" unless I pay for the repairs myself. They were actually blaming Google for releasing a "bad" update which he said was "affecting ALL android phones". That's a pretty bold statement- especially knowing that's false, reading all the threads online about this issue with Sony devices specifically. This was until he found out that they screwed up and realized the phone was still under warranty, expiring TODAY. After an hour of back-and-forth, I got him to agree to paying for shipping and fixing the phone as if it were under warranty status still.
I will never buy a Sony piece of hardware again and will highly discourage and demote their hardware to anyone.

Back button loosened

Has anyone else experienced their "back" button (to the right of the home button) becoming loose/caved-in on one side? Particularly the right side? I've experienced something similar with my Galaxy S4, with the power button on the side, so it isn't a "new" Samsung shortsight from my experience
What worries me is that I haven't had this phone for very long (~1 month), and this is already happening.

It's interesting you brought this up, as my back button has become 'mushy' after about 4 months now. I will probably push for replacement but not sure I want a refurbished phone.... the back button does not have the 'springyness' of the home/settings buttons.
Chris

CFoote said:
It's interesting you brought this up, as my back button has become 'mushy' after about 4 months now. I will probably push for replacement but not sure I want a refurbished phone.... the back button does not have the 'springyness' of the home/settings buttons.
Chris
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Click to collapse
I received my replacement within the last 2 weeks. So far, so good. The first phone was new-in-box, but I've had better luck with this refurb so far.

Received my replacement a few days ago, so far so good! The back button is used the most, not surprisingly....

7/20/17 I had same problem with back button coming loose on my 1 yr old AT&T Samsung galaxy S7 active cell phone. I started with a Samsung phone call and was transferred to J and J International {800-627-4368} which is Samsung's authorized parts seller. J & J does not carry part in stock but can order from Samsung. J and J says Samsung currently has part on back order. Part can also be ordered on J and J website and is $11.75 plus shipping. Samsung part number for back button per J and J is GH98-39862A

I had the same issue. Device was 6 months old and the back button started wiggling. A few weeks later it just fell off. I submitted a service request on the Samsung Support site and sent it in.
Shortly after I got a notification that I'd be on the hook for the repair because "OOW BY CONDITION BACK KEY IS MISSING" (no sh*t!). Talked to two technicians at the service center but no luck- they said that since it wasn't a recognized defect in the product, it was considered excessive damage on my part. A little annoyed, but previous experience and some research prepared me for it. Ymmv
Ended up costing $70. They also replaced the LCD and updated the software (which was a nice perk, since I'm on T-Mobile and that process is a PIA). Best of luck

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