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If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA
Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.
I filed a claim through Asurion and they sent me a brand new phone next day.
Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.
ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.
Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.
They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT
I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.
I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.
I
was issued a Refurb in great condition
I got a new one through the service center after waiting 3 days for it to come in.
Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.
I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.
Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.
TMO will be shipping me a refurbished phone for the one I have that's experiencing loose hinge syndrome. I'm pissed that I won't be getting a new one for this. Has anyone else gone through this for the G2? I'm worried about getting another one that's going to have a loose hinge, even though they said this shouldn't have that problem.
Sent from my HTC Vision using XDA App
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
tazz9690 said:
I'm pretty sure if you search this forum, you will find at least 5-10 other threads talking about only the hinge and whether the problem exists or doesn't and experiences through exchanges, returns, etc.
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Indeed. Bottom line pal,..... there is nothing to say you will not get one that is worse. It was not mean to click into place. Good luck.
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
If the phone is only a week old, you could exchange it under buyer's remorse.
Like I said in the other thread,... a refurbished is not good enough. Get some legal advice if at all possible.
dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
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Exchanged mine and got a brand new one mailed to me, no refurb. As far as the hinge it was about the same, but it never bothered me in the first place, You paid for a new one and now are getting a refurb in exchange, doesnt sound quite legal?
Are they giving you some money back for the price diffrence for a refurb model? Ive never had a problem with T-mobiles customer service, matter a fact, today I just got them to drop two of my lines to unlimtied andriod data for $20 each, but I had to talk to a customer loyalty rep. I think you should probably call them back and ask to speak to a Supervisor. Thats like buying a new car and taking it back and getting a used one for the same price.
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
-------------------
For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
That totally sucks. I got the first two G2s the cs rep. that I was dealing with had ever sold. I feel lucky I have never experienced the loose hinge syndrom everyone is talkng about. Sorry for your troubles, I would get totally pissed and threaten a cancel if I were you.
Sent from my T-Mobile G2 using XDA App
The problem is, 95% of the population would never return the phones for the problems you described on your Mytough 4g slide.
The XDA community is a community of people with a tendency to experience obsessive like symptoms about their gadgets, unfortunately.
dustrho said:
Here's my latest reply in the thread I started called "How Loose is Your Hinge" that should help shed some light on my recent experiences with TMO...
-------------------
For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.
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dustrho said:
I know there are other threads going into detail about the loose hinge on the G2, and I've already participated in most of them with my loose hinge issue. However, this thread was created to find out what people's experience with exchanging their G2 with TMO. I know some have major problems with the hinge and others have no issues whatsoever. I am just a bit upset/irritated that I was told by this TMO rep this is "a known issue and we're fully aware of it," yet they're going to send a refurbished phone instead of a new one. Yes, I know I could end up getting a phone that's in worse condition than my current one, but the point I'm trying to make is that it shouldn't be that way. Sure, if I bought this phone the day it was released and I just experienced this issue, I wouldn't have a problem doing an exchange or even sending it in for repairs. But since this phone is one week old, I just wasn't expecting to hear the word "refurb" come out of this person's mouth.
So, if anyone here has gone through an exchange for their G2, did you end up with a new one or a refurbished one? If you received a refurbished one, was it in good condition with little to no signs of wear & tear?
Thanks.
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A week old?? Call them on "buyers remorse!!" They will be forced to send you a brand new one in retail packaging! I did that with a keyboard issue I had when it started within the 15 day period.
The only thing is, they will charge you full contract price but will refund it when they get the old one back. But check your bill closely to make sure they refund it properly. I had to jump through hoops twice to get mine in order.
Don't use regular warrentee replacement on a device that new. Its their own policy to make sure you are completely satisfied with your purchase. You could even get something else if you pay the difference. But g2 devs are the best.
Sent from my HTC Vision using XDA App
My first G2 had a bad trackpad. I received it on a Thursday and I called them that Saturday. The tech at TMo told me to do a buyers remorse exchange and transferred me to CS.
I received what appeared to be a brand new G2, but with a funky gmail addy with even funkier calendar entries. Was strange, but everything else was fine...
I sent back the first G2 the same day I got the replacement, bill came out a week later. Still waiting for it to come off my bill, but I know TMo will take care of it.
Or you could just go into a store and do the buyers remorse exchange with less of a headache.
Sent from my HTC Vision using XDA App
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
FrenicX said:
They wouldn't let me do it through the store because I got it over the phone and didn't buy it at the store
Sent from my HTC Vision using XDA App
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it would be nice if all TMo reps gave the same information..
I ordered over the phone, and on a complete whim- on an unrelated call, they offered me to go from EMP back to EM and we all got new phones on a new contract- and BOGO at that! when I called with issues, they told me I could go to the store and exchange it painlessly, or go through what I am, which is still no big deal. the rep said they could call the store ahead of time and let them know what to do when I came in.
the only reason I didn't go to a store is because I'm in Maine, and though they have a call center here, there are no actual corporate stores in Maine, or within 50 miles of me. (don't even get me started on the service- I have to pay for a 4G data plan, and I only get GPRS where I live, and the "partner-service" doesn't work on my G2, but works fine, and he has better signal, on a frikin Vibrant)
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
crunchor said:
In all my local forums, people keep saying their G4 has died with mainly motherboard problem, then need to go to LG to fix it, and even LG ran out of motherboard and asked a lot of them to wait for a week or two for new motherboard. All photos or anything cannot be got out and totally lost once motherboard just died. Do you have similar experience?
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Just got hit by this myself..
How old were this devices?
CyberManiaK said:
How old were this devices?
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There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
KennyG123 said:
There are reports from other carriers like Sprint and T-Mobile of similar incidents. It is effecting some devices manufactured before September 2015.
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Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
CyberManiaK said:
Dang.. my Verizon g4 is manufactured on 08/2015 :/ let's hope is unaffected. And which are the symptoms of this failure ?
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It just goes into a bootloop never to return.
KennyG123 said:
It just goes into a bootloop never to return.
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Or in my case..bootloops and now it ll just shut down entirely after showing the LG boot logo for a few seconds..it wont do anything at all unless I pull the battery, put it back in..and then it does the same. So..for all intends and purposes this thing is dead.
Mine was a hw v1.0 manufactured in May of 15.
I'm pissed..lost a ton of pics and vids of my newborn
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
Got my Verizon G4 on Nov 1.
Manufacturers Date Oct. 2015
Died 3rd week November.
Mailed back to LG and got my phone back 2 weeks later.
Still testing my repaired unit (was hoping for a replacement but no go).
Using stress test app several hours a day.
So far, OK...
EgoDogg said:
I had to send mine in 3 weeks ago for major overheating issues and unresponsive touchscreen. I received it back on Saturday. Overheating issues still happening, but now I can't make or receive calls. I had to send it back again. LG Customer support is awful.
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As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again. Sucks because I really love the LG cameras in particular and the removable battery n storage.
dplane said:
As I mentioned elsewhere I'm very much done with LG. First they didn't acknowledge issues with the gps chips in many of the G2..(went thru 4 of em) and now this..on top of the touchscreen issue (which got a bit better with recent updates) something that once again seems to be down to poor quality control and is being swept under the rug. Ridiculous really.
Back to Moto, HTC or perhaps go with Samsung for the first time (somehow managed to avoid them since starting with the OG Droid) when I can upgrade again.
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I was considering getting the Nexus 6P and selling the LG G4, but I don't think I want a phone quite that big again (previous phone was the HTC One Max). That, and if there's one thing I love about it, it's the camera which is hard to give up. The manual controls are great.
But dealing with their Customer Support is enough to take my business elsewhere going forward. My wife, sister, and I all go the LG G4 on release. Theirs ended up fine, but that's almost $2,000 in sales right there. A supervisor doesn't have the power to do overnight shipping. What BS. Over a month without my phone when you consider that I have to send it in back-to-back times. And HOPE that it comes back repaired this time.
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
Almighty1 said:
With Verizon Wireless, just call Verizon Wireless Level 2 support at 1-866-892-7957. They will send you a Certified Like New Replacement by FedEx Express and then you either return your original phone or the new one should you not like the new one using the pre-paid shipping label. They do not care where you bought the phone as long as it's a model that Verizon Wireless sold so basically you get the 12 months manufacturers warranty. If you have Total Equipment Coverage, then the warranty is as long as you still have TEC and the phone gets sent FedEx Express Standard Overnight. You have 5 days to send a phone back to them but in reality, it's a month.
http://www.verizonwireless.com/support/certified-like-new-replacements/
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Even if we have closed the account with Verizon?
CyberManiaK said:
Even if we have closed the account with Verizon?
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No, you have to be a current Verizon Wireless customer.
I have a G4 (VS-986) originally bought in June 2015 (and then replaced twice on the spot by Verizon when it broke on two different occasions, including another bootloop about a year ago).
I went to the LG website, looked up support, reported my purchase date, provided a PDF of my receipt, and picked one of the "Power" problems when asked what the issue was.
The website took my return immediately, gave me a prepaid shipping label, and LG fixed it in a week flat. (They replaced the mainboard; serial number is the same.) So I can confirm they are fixing phones with this problem regardless of warranty.
Here is another good thread about it:
http://forums.androidcentral.com/lg-g4/636120-kinda-official-lg-g4-bootloop-thread-37.html
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
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I would go for a Pixel. G4 is great phone but Pixel is the only phone I would trade me G4 for
Wysłane z mojego LG-H815 przy użyciu Tapatalka
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
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When does your warranty run out ?
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
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Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
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I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
One Twelve said:
When does your warranty run out ?
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
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I do not think Verizon would be willing to replace the unit again unless it fails. Since I purchased the unit at its release in June 2015, technically the warranty had expired when the bootloop happened last week. For US customers I believe the policy is for Verizon to replace devices due to the defect even beyond warranty period. Also, I asked and was told the warranty on the replacement device is 12 months. My latest idea is to play lots of demanding games like Riptide GP and Real Racing 3 to stress test it. Perhaps this will reveal if the hardware is faulty. If the replacement device bootloops I plan to ask Verizon for a different device.
Keeping a spare Android phone around is something I had not considered before. Too bad, wife switched to iPhone recently and we sold her old HTC one M8. I should have kept that one.
I'm in the same situation. Although mine hasn't bootlooped yet. It has randomly rebooted at least twice in the past three days since doing a software update where the phone got very hot. I just want it fixed or replaced before it starts bootlooping.
I'm considering calling Verizon and asking them if they can replace the phone with something else with no charge to me. I'm pretty sure that they can give me a refurbished G4. But there's no guarantee that it won't experience the same problem.
If I go through Lg, it could take up to a week and half and I really can't go that long without a phone. LG told me to go to my carrier and ask for a loaner phone while I send this one in to have the main board replaced.
I'm pretty confident that LG will fix it, but Verizon I'm not so sure about.
I also bought this phone on Swappa brand new. I also don't have any insurance on it. These two reason alone don't give me much hope that Verizon is going to help me. And also because I'm paying payments to them and it's not the original phone that I started the payments on.
Sent from my VS986 using Tapatalk
So an update.
I called Verizon and they ran diagnostics on my phone over the phone. They said my battery temp seemed slightly high. They gave me instructions on how to diagnose it further.
First they said to reboot into safe mode. Basically you hold down the power button, then long press power off. Then you get a pop up to boot into safe mode. This is so you can rule out any third party apps causing the issues. This limits you to use only the apps that came installed on it. I thought to myself, how in the world am I going to be able to use this phone enough to replicate it rebooting. Sure enough when I went to charge the phone, I opened up chrome to browse around all while listening to music and it rebooted by itself. So that rules out any apps causing it. So the next step is to take it into a Verizon location, not a retail store, and they can give me a warranty replacement. The reason they told me to try it in safe mode was if they replaced it and there wasn't anything wrong with the hardware, they would charge me. This way they can replace it for free.
The guy that I talked to was super helpful and understanding. It was the best service I've ever received from them. I was even behind in my payments, and he didn't even pressure me into making a payment.
I also asked if it would be possible to get my phone replaced with something different. He said if they replace my G4 twice, then they would more than likely be able to get me into a different phone. I told him I totally understood and that I wasn't just trying to get a new phone. I shared with him my apprehension in getting another G4 because it's likely to happen again.
So, once I'm able to make a payment to get my bill current, I'll be heading into a Verizon location and hopefully be walking out with a replacement G4.
And I was worried that they wouldn't even work with me because I didn't buy my phone from them or another big retailer.
Just thought I'd share my experience in case anyone is interested in knowing what the options are.
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I can't speak for the replacement G4s but I will say that I sent mine (Verizon version) in to LG about 6 or 7 months ago and they did the motherboard swap (or however they fix the boot loop) and I've had no issues with it since. Getting it fixed was free as well since LG had fully acknowledged there was a hardware problem.
Mine bootlooped two days ago and I went to a Verizon store and they ordered a warranty replacement that I received the very next day. It's working great so far. The phone looks brand new. They just sent me the phone. No battery, back cover or charger. But it seems like performance is quicker and battery life seems to be better and more consistent.
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Just wondering what repair experience people have had here getting their screen replaced?
I sent it in and they've had it 30 days now (20 working days) and tell me that there's no ETA. That doesn't even include their ground shipping...
Last week they told me that they were receiving parts and would put a "rush" on the repair. Today they tell me there's no ETA and their repair center doesn't have the parts.
Very frustrated with this. I guess I should have broken the display and gotten it replaced under UhOh.
I would advise against using UHOH. I recently had to use it to get my phone replaced. I got the replacement one and the top speaker and microphone were defected. I had to get the replacement replaced. I started the process on Oct. 18th and I barely got the phone "repaired" and delivered to me last Friday. and the microphone works now but its not great and the top speaker is still not fixed. I'm not even bothering calling back because i wont probably get the phone until next year at this point. This just pisses me off that I probably won't buy another HTC phone again and I'm an HTC Fanboy cause i used every phone they have made since 2009 basically.
I just got mine replaced and it only took ten days. Under manufacturers warranty with bell Canada. I thought it was pretty quick.
Thanks for the feedback. All in all it sounds like a mixed bag.
They've got to replace my screen so whether I get back a correctly working phone is an open question. I'm not looking forward to the possibility of another month or two of replacement nonsense.
My touch screen stopped working and they replaced it upon receipt within a couple days at RMA in early October. The replacement phone had no GPS functionality. I sent it in late October and they repaired it after having it for a month and shipped it back last week, received two days ago. The replaced GPS component doesn't work (probably a board issue causing it to fault) so I just had to use uh oh protection to get a new phone shipped to me with a $600 hold on my credit card. They still haven't shipped the replacement phone and it's been two business days now, but they say it will be next day air.
Besides the frustration, their support is all outsourced to India. Hard to understand agents and no real escalation of RMA issues. Again, I had to use uh oh protection out of frustration because due to the RMA delays, I don't want to wait another month for my 4th RMA to complete for my 3rd phone under warranty.