Develop Bugs

HELP - non-default mailbox disappeared!

I am running WM6 LVM 03-23 and has been running that for sometime without any issues. I created 2 email accounts in Pocket Outlook (the one with MMS, Text and Outlook) and was able to pull emails (scheduled every 15 minutes).
However, as of this morning, those 2 email accounts disappeared from Pocket Outlook. When I try to add it again, Pocket Outlook complained that the account with the same name already exist. So I did a search in the registry for the email account name (GMail) and saw that it exist.
The problem now is that I can't access those email accounts and I can't added since it still exist in the registry. So what can I do?

I also found out that my BT pairing and GPRS settings has been wiped out from the device! It seems that something in WM6 is causing data corruption or data wipe. Anyone knows?

Regedit
If you can't fix with registry search/edit/remove, I'm thinking hard reset.
Sorry for that, but I think that's your only option.
lanwarrior said:
I am running WM6 LVM 03-23 and has been running that for sometime without any issues. I created 2 email accounts in Pocket Outlook (the one with MMS, Text and Outlook) and was able to pull emails (scheduled every 15 minutes).
However, as of this morning, those 2 email accounts disappeared from Pocket Outlook. When I try to add it again, Pocket Outlook complained that the account with the same name already exist. So I did a search in the registry for the email account name (GMail) and saw that it exist.
The problem now is that I can't access those email accounts and I can't added since it still exist in the registry. So what can I do?
Click to expand...
Click to collapse

If there is a way I can fit it via registry, I'd do it. But I don't know...
Also, is this an issue with ALL the WM6 cooked ROM? I don't want to do hard reset and use another ROM but to find out later the same thing happened.

All,
If you have setup POP3 mailbox in your Hermes runnign WM6, can you tell me the entries in this registry:
HKLM\Software\Microsoft\Inbox\Svc\POP3
I suspect the above is where all Messaging information is kept, thus I'd like to rebuild my missing POP3 mailbox.
For example, the text message mailbox is kept in the above as follow:
HKLM\Software\Microsoft\Inbox\Svc\SMS and contains the following:
- FriendlyName : Text Messages
- NewMessage : New Text Message

Did you guys manage to resolve this issue? This also happened to me today and I am not sure what to do and where to start????
Is HR the only way to resolve it? By the way, my gmail account also mysteriously vanished!!!

Messaging ( Email / Mms / Sms ) Account Disapeared - Solved
Same happened to me
Try this application:
http://nmauri.free.fr/public/bin/mailaccountrepair.rar
Hope it works for you guys!!!

Exchange 2010 = no calendar sync

I've had my 2 Desires for about 3 weeks now. When I first received them we were using MS Exchange 2003, and Mail/Contacts/Calendar all synced perfectly.
Since then, we have upgraded our Exchange Server to Exchange 2010, which is lovely, BUT it turns out that the Desire Calendar will not sync with Exchange 2010. It would seem to be a Desire/HTC issue, as our iPhones/iPod Touches still sync Calendar fine with Exchange 2010.
I also note that a colleague is syncing the Desire Calendar with Exchange 2007 without problems.
So it is the combination of Desire Calendar and Exchange 2010 which fails. If I go to Settings/Accounts & Sync/Exchange Activesync and enable Calendar Sync I can see error messages saying "Syncronization is experiencing problems". If I leave Calenday sync enabled, it causes Mail and Contacts to sync poorly too, but if I disable Calendar sync, Mail and Contacts sync fine.
Has anyone else got Calendar sync working with Exchange 2010?

Desire Exchange 2010 Calendar
I recieved my Desire yesterday after reading quite a bit about it. Yes it can Sync with Exchange and all is what i read.
I set it up to Sync with the Exchange 2010 server and to my surprise it didn't sync the existing calendar items. Contacts and Mail is no problem.
If i add e new Calendar item on the Desire it does show in Outlook on my pc so Exchange does have a sort of sync with the Calendar. Adding a new item in Outlook never shows on the Desire. It seems like a one way sync or something. The Desire can sync to Exchange but it seems Exchange cannot sync to the Desire
I have a test account on one of our clients Managed Exchange 2007 servers. Setting up ActiveSync to the Exchange 2007 server works like a charm. Full sync both ways.

Just modify all your calendar items, for example by adding an additonal category by change your view to "list" or "list all active" and selecting all your appointments. Add a category, remove the category and switch back your view. Now you can happy sync your calendar with E2k10

Whoa! Steady there.
Can you give me some background to this before I apply it to my 12 year calendar history? How did you discover this, and have you actually successfully done this?

It worked and now not anymore
Strangest thing. My girlfriend planned a few appointments in here Calendar and invited me. So I accepted those invites on my Desire and all of a sudden the 2way sync worked. I could add items on my Desire and they popped up in the Exchange/Outlook Calendar and vice versa.
But that was unitil I rooted my device this morning...meaning new flash and standard factory reset. Now it will not sync the Calendar anymore. Tried sending new invites from a different account without any luck.
So...the calendar sync does work eventually...dont know why or how I did it.
Other thing you could do is, is install HTC Sync and manually do an Outlook sync of only the Calendar items (all items). I did this and they all showed up on my Desire. I did a one time sync.
Trying to figure out how to get the sync working again.

XDAgeek said:
Whoa! Steady there.
Can you give me some background to this before I apply it to my 12 year calendar history? How did you discover this, and have you actually successfully done this?
Click to expand...
Click to collapse
Not really any background information, sorry. I've done some research on it but did not find anything, including analysing the extended sync protocols, everything looks ok, but there's no sync.
I've got this solution from a swiss-forum "android.pocketpc.ch" (sorry I can't post links since no moderator removed the restrictions yet) and it worked like a charm. I've tried it since I'm the Exchange-Admin myself and I now I've a functional backup;-)

Same problem here. Cannot get calendar to Sync with Exchange 2010.
If I add a new meeting to the Desire it appears in Outlook.
If I modify this meeting in Outlook then it appears as 2 separate meetings on the Desire.
If I delete an appointment on the Desire then it comes back once the sync runs.
All in all very disappointing for a State of the art phone.
Anyone got a real fix for the Exchange 2010 calendar problem?

A huge thanks to dab_ch for posting above the workaround to get the Calendar syncing to Exchange 2010. This is now working perfect to two Desires here.
If you have this problem, follow the advice in the post above. It worked for me, twice.

dab_ch fix is only working in part for me.
Some of the Exchange calendar items still do not appear on the Phone.
If I modify an appointment on Exchange the change is not reflected on the next sync from Exchange
Also, While Exchange Contacts are appearing on the phone. If I add a new contact to the Phone this does not appear in exchange.
The Sync Process still reports "Synchronization is experiencing problems."

A Further update.
I setup a new account on Exchange2010 and then transferred the Calendar using export and import.
Now my Calendar Synch in both directions is working fine.
It looks like my problem was related to a problem with my account on Exchange or some appointment in it.

Contact Sync problems
While the calendar is working 100%.
I still have a problem, that if I create a contact on the phone it does not sync to Exchange 2010.
There are no errors from the ActiveSync process.
Is anybody else having this issue?

Please note that if your Desktop Outlook client is using 'Cached Mailbox', then after adding the temporary category to each item, you MUST wait for the local Outlook database to sync completely back to the Exchange before you then remove the temporary category and then again wait for the completion of the sync back to exchange from Outlook.
Failure to comply with this will leave you with only a partially synced database - the part which did manage to sync back to Exchange.
You can tell when it is still syncing by watching the satus bar at the bottom of Outlook - it will say 'Updating Calendar', then after a few minutes return to 'All folders are up to date'.
Note the sync doesnt start immediately, so you wil see the 'All folders are up to date' message for perhaps 15 seconds before the sync starts. Wait for the 'Updating...' message etc.
Contact sync does seem slow, but it does work here eventually. It ought to be fast tho, so something is not right. I even tried the temporary category trick, but it didnt speed it up.

XDAgeek you are right.
I tried a number of different accounts to reproduce the problem with the Calendar and it seems Cache mode was my issue.
The Calendar sync is now working 100%.
On the Contact Sync from Phone issue, this still seems to be not working. I added a contact to one of my test Desire phones two days ago and it is still not in exchange.

For me it was not the cache mode.
I did an export-mailbox on the Exchange 2010 server.
Deleted my mailbox...recreated it so it was blank....no synch issue of course (So it is definitely not an Exchange 2010 issue)
I created 1 item in the Calendar in Outlook 2007 and that popped up nicely on the Desire. Great...so I thought.
Did an import-mailbox with the backed up pst...and Sync had problems again.
Started filtering out where the problem came from.
Turns out I had some Items (birthdays and such) with recurrence that the ActiveSync in Android is not happy about (Same Items sync fine with a WinMo 6.1 device). So I deleted all the recurrence itmes and copying them back 1 by 1. Syncing was still going fine until a certain item. So I edited that item by removing the recurrence pattern and reapplying it making sure it was an All Day event (that is a Birthday usually ). And Presto...everthing is syncing fine now.

Better logging is needed?

Has anyone else got Calendar sync working with Exchange 2010?
Click to expand...
Click to collapse
Mine is working fine syncing calendar with Exchange 2010, has been since i got my desire back in March.
Very strange that so many people are having the same issue.

after a few beers
sorry this post is under the influence but...
there is a subtle problem with my synching. overall the calender syncs fine. with one exception: any diary entry i type directly into outlook, (with receipients also), does not synch. if i am sent and then accept an entry, or if i make the entry on my phone it syncs. direct outlook entry does not work. pants.

tuntang said:
sorry this post is under the influence but...
there is a subtle problem with my synching. overall the calender syncs fine. with one exception: any diary entry i type directly into outlook, (with receipients also), does not synch. if i am sent and then accept an entry, or if i make the entry on my phone it syncs. direct outlook entry does not work. pants.
Click to expand...
Click to collapse
I have exactly the same problem. If a collegue invites me, my calendar syncs fine, but if I add items myself, the sync is almost random (some items dissappear) and the new item does not show/sync.
I really do not want to delete all recurring items, but maybe i'll give it a try. Google Calendar Sync does not seem to be a great solution either.
HTC answered me (i have a Legend) that Exchange 2010 is currently NOT supported.

Thanks all, I follow the "category" method and it works like charm now!!! )))

Category.. No category... SYNC!
Thanks!
Also for me the assign category then undo worked.
Now my whole calendar is synced and I'm ready to go!

Exchange 2010 Sync Calendar Problem (solution!)

skip to the end for the solution!
Our IS department helpfully upgraded our exchange server overnight to exchange 2010.
After putting in the new details we hit a problem - the calender refused to sync and just came back with the unhelpful "an error has occurred"
We did a bit of googling and realised that quite a few other people were having the same problem with 2010. Most had placed the fault with HTC or Android - we were able to do a bit of digging and certainly with our problems we found a solution.
We tried to sync with another account on our phones (2 different Desires one orange branded one "normal") another test account synced fine - no errors. So that narrowed the fault down to our specific exchange accounts. A bit more googling suggested that possibly corrupted entry's in the calender were causing the sync to fail - or open ended repeating appointments (such as birthdays)
Our IS department found 1 corrupted entry in my colleagues account (a meeting that appeared to be set for some time 3072 ....) I deleted all of my repeating birthdays (they were all in my Google cal anyway). Once this was done both accounts started to sync with no problems.
So the short version - if you cant sync with exchange 2010 on your HTC Desire - find and remove those corrupted entry's and/or delete/edit open ended repeating appointments.
Hopefully this will be useful to someone who will be able to avoid the same couple of hours of panic that we had this morning!

Argh. I cannot tell my users to delete all their open-ended recurring appointments when we migrate to Exchange 2010 later this year...

We also had this problem with exchange 2010 and a number of Desire's and have resolved it by following the advise on/showthread.php?p=6305877#post6305877"]http://forum.xda-developers.com/showthread.php?p=6305877#post6305877[/URL]
When we selected all appointments, assigned a category, then selectd all appointments again and removed the category. waited 10 minutes to ensure Outlook cache and Exchange has synced.
After this the phones worked fine.

Rob Pomeroy said:
Argh. I cannot tell my users to delete all their open-ended recurring appointments when we migrate to Exchange 2010 later this year...
Click to expand...
Click to collapse
the open ended thing maybe not the solution - it may be that one of the recurring appointments was corrupted - could have just been coincidence
the category solution sounds much better !!

alternative for low number of users of exchange
sync emails and contacts normally, download htc sync to computer for calendar. Not Ideal but it works from exchange to the phone but not from the phone to exchange

I want to bump up this thread, as a form of thanks to TS, because after hours of troubleshooting (on why my calendar doesn't get sync), and numerous factory reset, I found out that it's indeed some corrupted entry in the calendar that causes the calendar not being able to sync!

Thanks ever so much!
This solution worked for me on a HTC Wildfire with Android 2.2
As advised, I went into my Desktop Outlook calender, and either deleted or "Saved & Closed" all recurring appointments. Used the month view for this. Works like a charm now! Thank you once again

i never had problem syncing with exchange 2010

Guys,
I had the same issue where the calendar wasn't syncing. The fix that I found was that I had some recurring appointments in outlook with no end date. I put an end date on these in outlook, let it sync back to the server and then the calendar synced first time.

Mail app problems after update

After updating to HTC froyo my mail app now deletes all previous messages in inbox when refreshing!! Anyone else had this problem??
Sent from my HTC Desire using XDA App

I was just looking for the same answer as you...flipping annoying as now it seems to purge my emails on my desire after the update once i've downloaded them on my home PC in Outlook. Never did this before the update and i've checked in the phone email settings how long to keep the mails in the inbox (set to 7 days at the mo) but it makes no difference. At least on WinMo you have a folder called outlook mail that keep them for a defined period.
I hope this can be fixed as i'm starting to not like the Android OS at all after being a WinMo user from day one.
It's just the simple things that let this OS down i think.

I have this prblem too.....any known fix???

You can try this.
"I was having the same issue,but have resolved it by changing my account settings from POP3 to IMAP."
Didn't work for me but who knows.

Experiencing the same here, after froyo update messages from my pop3 account seems to purge when deleted from server.
Needs a fix

Crap. I have the exact same problem. As soon as you download to your pc from the server the emails are gone. No solution yet? There is a workaround you can go to your native client (outlook) go to advanced setting and check "leave emails on server". Until this is fixed this is all we can do.
Here is a brief tutorial for Outlook 2003:
Under the Delivery section of the Advanced tab, Outlook 2003 lets you define how to handle downloaded and old emails on the mail server.
By default, Outlook 2003 downloads your emails from the server, and in effect deletes them from the server after successful downloads. Without needing access to the mail server itself, you can customize Outlook's email deletion behavior. Outlook 2003 gives you thee options.
Checking the Leave a copy of messages on the server checkbox instructs Outlook 2003 to leave a copy of your emails on the server indefinitely. You or your System Administrator will then need to delete the emails from the mail server itself.
Complementary options can refine how long, and under what conditions Outlook 2003 should leave a copy of your emails on the mail server; I have mine set to 30 days.

I have another workaround.
I forward emails to myself and the emails get stored in my SENT folder. Irritating, I know, but at least I have a copy of it on my phone.

same problem here
same problem here, sucks!!
Hope the fix it soon

Sorted problem on mine it was problem with server. I am on ntlworld.com and have to put "recent:" in front of username and now all ok.(not quotes)
Sent from my HTC Desire using XDA App

Went over to Modaco and installed a completely stock based rooted ROM. Still doing the exact same thing.

[Q] Email: Cannot Connect to Server

Hey Guys,
I've had this strange issue just start earlier this week. I am running completely stock Android 4.2.2 with the stock Email app. I have my work MS exchange email account set up to sync my mail with push retrieval and 1 week sync. It has always worked just fine and only earlier this stopped working.
Here is what happens, when I open my Inbox it shows mail up to the day it stopped working (Feb 26). If I click refresh it tries for a little but then says "Coudn't open connection to server" in a yellow bar at the top. Now for the interesting part. If I open up a subfolder within my Inbox folder, that folder will sync just fine with the most recent mail. All my subfolders within Inbox sync all my mail with no problem. But if I try refreshing my main inbox folder, it always says "Couldn't open connection to server".
What I have tried:
*Restart phone
*Deleting and re-adding the account
*Changed the sync settings
*Incoming settings with SSL and without SSL
*Cleared data and cache for the whole Email app itself
*Downloaded K-9 Email app and synced my exchange account. It worked without issue for all folders.
Given those troubleshooting steps, the issue seems isolated to the Email app itself.
Anybody have ideas?
Thanks!

Anybody got an idea?