[Q] HTC Sync install issue. Can't turn off virus checker. - Desire Q&A, Help & Troubleshooting

Hi Guys,
I've got a Desire with Froyo and a new work laptop with Windows XP. I want to sync my contacts and calendar from my laptop to the phone.
I have installed a few different versions of HTC Sync and none of them have worked well. All of them have allowed me to sync up the first time, then subsequent syncs have not worked. In other instances, calendar items have been repeated 3 times over on either device or laptop, and contacts have been repeated with the phone numbers fiddled with.
I am beginning to suspect that the root cause of my problem is the fact that my laptop belongs to work (large multinational company) and the virus checker (McAfee) cannot be turned off prior to installing Sync. I have admin rights but the virus software security is understandably tight.
My questions are:
1. Why do you have to turn off the virus checker prior to installing Sync?
2. What symptoms would be exhibited by Sync having been installed without disabling McAfee?
3. Is there an indirect hack for me to get around this issue? ie. Copying files directly into certain folders? Or is the virus checker a hard obstacle in my way?
Cheers

*Bump*
No reply yet from HTC on this issue, so hopefully someone around here can help??

Got a reply back from HTC and they said I have to turn off the anti-virus software for the installation to work. As usual, no other information/help from them....
So I'll take a different approach.. Is anyone aware of third-party syncing software/apps that I could use instead of HTC's proprietary method?

ive installed htc sync maybe 10 times and never turned off my av suite with no problems lol

Related

Unrevoked 3 Rooting Issues with my Droid Incredible

I am in desperate need of a solution...please help.
The company I work for uses Microsoft Exchange Server for our Email Service and before I rooted my Droid Incredible I was able to use the Exchange Activesync service on my phone to sync with my work's email without a problem.
Now that I rooted my phone I receive an error telling me I am unable to connect to the exchange server. I have already attempted to use "K-9 Email Client" and "Lockpicker" to see if I could connect. No luck... I believe the issue is with a missing certificate but I am not sure. I have already contacted my IT Department at my work which ended up being useless cause they are unaware of how to locate the certificate for our email service.
Anyways if anyone could shed some light on this please do...Thank you!
Also Facebook does not sync contacts, the live feed works fine.
I don't really mind this cause I'm using "FB Sync" to get my friends pictures but I do miss having all of Facebook contacts shown in my Contacts List.
Phone: HTC Incredible
Rom: ClockworkMod 2.5.0.1
Kernel: 2.6.29-Hydra-ocuv-ov-n-v07
unroot with the ruu (that should be somewhere close in the dev section)
and re root with unrevoked3. i have to say, ive tried all the roms except pmf yasr and red and blue, and ive never had all these wierd errors everyone had. my theory is that all the incredibles are made differently. some are more resistant to modding and rooting and others arent. but anyway, just ruu and apply unrevoked3. and be sure to backup contacts and data before ruu
sent from my friggin phone
not sure about the email thing, but for your contacts try ensuring that Facebook contacts are selected to show up by going to your contacts list and hitting Menu > View and make sure you have Facebook checked.
jstuart91 said:
not sure about the email thing, but for your contacts try ensuring that Facebook contacts are selected to show up by going to your contacts list and hitting Menu > View and make sure you have Facebook checked.
Click to expand...
Click to collapse
Ya I did that and although the option to show Facebook Contacts is available...the list is empty and says I have zero friends. Which is wrong I have over 300 Friends. So the issue has to be with the ROM.
Thread moved to General.
Guys I give up!!!
I've tried two ROMs the one provided by Unrevoked3 by default and JagerRomSense both had the same problem - No Exchange Service and No Facebook Account Sync. I've decided to go back to the Original setup and just wait till the Official Froyo OTA comes out for Verizon. Cause I can't stand having issues with my phone. If you have any comments let me know what you think...Thanks!
Nismo6921 said:
Rom: ClockworkMod 2.5.0.1
Click to expand...
Click to collapse
This is not a ROM, this is your new recovery which you probably flashed via the unrevoked tool. The unrevoked tool does not provide a ROM, all it does is root your phone and flash Clockwork mod recovery.
I have a feeling this was the start of your problems. You need to understand the differences between these types of things BEFORE you go and start modding your phone.
The company I work for is pretty picky about which phones can connect on their network and I managed to get the incredible up and running. As a hint, we recently purchased a smartphone company. Anyway when the purchase went through and they started letting execs carry the new phones, there were some ActiveSync changes that allowed exchange to work on just about anything that supported the required security policies.
Long story short, I’ve had a few times where i needed to delete the account and reactivate it because of sync problems. In order to do so, it seems like I have to turn lock picker off, setup the account, and then re-enable lock picker if I want that functionality. If you have this program installed, try disabling it, deleting your exchange account, re-adding your account, and then seeing what happens.
If by some strange chance you happen to work for the same company I hinted at above, shoot me a PM here and I’ll get you some instructions I found and essentially translated from the company we just acquired to the Incredible.
I have a phone by said company coming my way; they are expecting most of us to carry it at work. I wonder how hard it will be to switch back and forth…

HTCSync 3 - Desire

Does anybody use HTCSync 3?
I tried it:
it connects somehow with my desire.
i can sync it
But the Programm says that theres no device connected
i wanted to use features like the itunes sync
can anybody help?
jobalz said:
Does anybody use HTCSync 3?
I tried it:
it connects somehow with my desire.
i can sync it
But the Programm says that theres no device connected
i wanted to use features like the itunes sync
can anybody help?
Click to expand...
Click to collapse
Which version are you using, I have just installed and after a reboot (of both PC and device) it works really well. The version I used can be found here - http://www.mikesouthby.co.uk/2010/08/how-to-sync-itunes-with-htc-desire-via-htc-sync/
Hi All
I found the HTC Sync 3.0.5387 here
www.rapidshare.com/files/409679123/Setup_3.0.5387.exe
Its the version from the Wildfire.
I have tested this on a XP SP3 / 32 with outlook 2010 / 32bit
Here is what I can say about it.
It will find the desire and even shows the correct picture for it.
It will sync Calendar and I was unable to find any thing that went wrong or i was missing.
It will sync some (NOT All) of my contacts (400+)
However...
I feel the reason HTC has not made it avallbale for us is due to the fact it does not work as expected.
On a re-sync of the contacts (to get the missing ones) it deleted a few (20+) and then added most (200+) a second time on my device.
It also comes up with "not enough memory on device" message on contact sync.
Had 389 contacts and got 260 on my device after deleting all of them on the desire.
I would not recommned that anybody uses it untill they come out with a new version.
If you do then here is an application that will remove your duplicate ones in outlook.
http://accuratesolution.net/AccurateOutlookDuplicateRemover.htm
I found that if you wait until your phone says it's connected and if HTC Sync still doesn't show that if you click the 'Help' button in the top right It shows the sync screen
Tried it. completely hopeless... version 3.0.5422 HTC Sync on HTC Desire. Failed on all attempts, restarted com, restarted phone, plug in plug out.. showed signs of willingness to work but never gets through any stage of the sync and comes out with "Unknown Error Occurred"
for see my desire i must launch the sync
or wait so much
now i restart win for search other good way
sorry to hijack the thread but does anyone know how to schedule how often the updates happen ? the old version had settings that you could configure this but i can't seem to find them ?
Remember to select 'HTC Sync' mode and not USB charge etc?
I had the option to synv Firefox bookmarks but I don't see them on my phone.
HTC sync 3 is now available for Desire on HTC site. it's not the one tht wildfire has. It's different. i downloaded today. it's working fine
do you have an url, I have this this one, it works but I loose connection quite often during syncing on w7 64bit:
uk/SupportViewNews.aspx?dl_id=982&news_id=757
(sorry i am not allowed to post links)
restrict said:
HTC sync 3 is now available for Desire on HTC site. it's not the one tht wildfire has. It's different. i downloaded today. it's working fine
Click to expand...
Click to collapse
Just downloaded the new HTC Sync version 3.0.5422 and it sees my Desire just fine but it can't sync my music from iTunes.
I can choose my playlists and all but no music is transferred.
Anyone else have this problem?
I have all my music on a NAS - Maybe thats the problem....
Hi,
Downloaded new HTC Sync. But it's not working. It will start. But when I connect my Desire it will not see me phone. Even windows does not see my phone anymore!
HTC Sync will also crash. Windows 7 64bit.
Regards,
R
rottunix said:
Hi,
Downloaded new HTC Sync. But it's not working. It will start. But when I connect my Desire it will not see me phone. Even windows does not see my phone anymore!
HTC Sync will also crash. Windows 7 64bit.
Regards,
R
Click to expand...
Click to collapse
Solved!
Uninstalled everything, reboot, install again, reboot. And now it's syncing.
For those downloading from the UK, select Europe 2 as the location to download from. I found Europe 1 crawls along.
rottunix said:
Solved!
Uninstalled everything, reboot, install again, reboot. And now it's syncing.
Click to expand...
Click to collapse
Ok still crashing after some time.:-(
Sent from my HTC Desire using XDA App
HTC Sync 3 5422 is working well and appears much more stable that version 2.
Negatives so far appear that:
1. It won't sync Keepass files. The program syncs other docs on the folder but ignores the Keepass file.
2. It won't allow you to select the folder location to which files are saved on the pc. By default, it stores photos in My Documents > My Photos.
mbeltoft said:
Just downloaded the new HTC Sync version 3.0.5422 and it sees my Desire just fine but it can't sync my music from iTunes.
I can choose my playlists and all but no music is transferred.
Anyone else have this problem?
I have all my music on a NAS - Maybe thats the problem....
Click to expand...
Click to collapse
I tried iTunes sync and it worked fine when I asked it to transfer my top rated tunes and they transferred to the phone no problem.
Although I`ve got problems with bookmarks from internet explorer or chrome. Nothing gets transferred?
paulruk said:
I tried iTunes sync and it worked fine when I asked it to transfer my top rated tunes and they transferred to the phone no problem.
Although I`ve got problems with bookmarks from internet explorer or chrome. Nothing gets transferred?
Click to expand...
Click to collapse
Actually bookmarks do work, they just import htc bookmarks into chrome as a new folder. then you can add bookmarks to it and re-sync.
Contact and Agenda stay grey!
Hi everybody,
I'm trying to solve a problem for an older college of mine. He is trying to get his HTC desire to sync. No we downloaded the latest HTC 3.0.5422 and it works fine with all the features except the ones he needs for his work. Contacts and Agenda! So if you see the screen they just stay grey and you can't turn them on. Tried pretty much everything and searched a lot of forums but can't seem to find the solution.
In the HTC Sync 2.... had the option of selecting the sync manager so you could select with email program you want the data to sync. But I can't seem to find this function. Or am I looking at the wrong place... Because I read somewhere that you need to open the sync manager to solve this problem but i can't seem to find it.
So any suggestions?
GeorgesVDR said:
Hi everybody,
I'm trying to solve a problem for an older college of mine. He is trying to get his HTC desire to sync. No we downloaded the latest HTC 3.0.5422 and it works fine with all the features except the ones he needs for his work. Contacts and Agenda! So if you see the screen they just stay grey and you can't turn them on. Tried pretty much everything and searched a lot of forums but can't seem to find the solution.
In the HTC Sync 2.... had the option of selecting the sync manager so you could select with email program you want the data to sync. But I can't seem to find this function. Or am I looking at the wrong place... Because I read somewhere that you need to open the sync manager to solve this problem but i can't seem to find it.
So any suggestions?
Click to expand...
Click to collapse
I have just installed Sync 3. Same problems, contacts and agenda stay inactive.

[Q] Itunes sync and htc sync question

I was reading over in some desire forum that it only takes htc sync 3.05387 to allow the itunes sync to work after froyo update. this version of htc sync is supposed to be available only to the wildfire. so my question is do you guys think this should enable itunes sync on the EVO?
You can sync itunes using just htc sync?! Why haven't I heard about this before?
Is this new to froyo?
Yes it's a froyo feature that is supposed to be leading to the OTA itunes sync that Google demoed at their conference a couple of months ago. Here is the Desire thread that I read that got me interested. http://androidforums.com/htc-desire/140251-froyo-i-tunes.html
I have no idea what I'm doing wrong... but I can get the HTC Sync version working, and it's recognising the playlists on iTunes... but when I opt to sync a single playlist (or a few - bu not all) then it seems to copy across random tracks (despite it saying it is copying the right tracks while the sync is happening).
Anyone else experienced this?
I got a new card, but for some reason HTC sync only shows 1.7 gb as being free, even though the phone tells me I have 13gb free! No clue why it isnt working.
Well my earlier problems were caused by me not rebooting my computer after installing the new version of htc sync.
The only problem now is that none of the music players on my phone seem to realize that the music is there now. Kinda defeats the whole purpose!
I couldn't even get the 3.0 version of HTC Sync to recognize my Evo. It always just says "no devices connected".
I ended up just using doubletwist. At first it was abysmally slow, but now with an updated version it's great!

Automatic Application Reinstall

Hi guys, I have a strange behaviour of my LG Optimus 7:
Some weeks ago I decided two install two applications from Zune's marketplace, then I installed other apps from phone's marketplace.
Suddently I formatted both PC and PHone but the first time after PHone formatting I connect the phone Zune automatically reinstall the two application: The Weather Channel and the game Unite.
How it is possible? both phone and PC are fresh formatted, I think it takes data from Windows Live ID Account, please help this thing is really annoying!!
i would imagine that it gets cached on the server side that it was installed via Zune Desktop. I don't think you can do much about it at present. Perhaps see if it is possible to remove the history on your account of the app install? I'm not too sure to be honest, i've actually installed everything via my phone.
in zune you can delete music, but I don't think you can delete apps (just tried and it wouldn't let me).
Might mention it through zune support.
That's happened to me to as well. It reinstalls anything that you installed through the desktop version originally.
I wish there was a way to reset this stuff, as there are times when I want to install something from the phone, but had installed it from zune, so it says I can't since I already purchased it. Why can't I install from both?!
I think this is an issue... if I don't like an app I have all the right to delete it, and also to change my mind to reinstall from where I want!
MAybe the guys just did some mess in the mechanism that manage subscriptions?
This happened to me a few times.
Birdy Bouce is always restored on my phone (I broke a HD7 so was resetting that a lot and it it's present on my Omnia)
Incidently, Birdy Bounce is the only game I installed via zune.
I have the same problem. I get restored over 30 unwanted apps every few days. This is a huge bug, I think. Hope for noDO...

[Q] One way sync only in all apps? (device to web)

Hi everyone,
I have a strange problem.
The problem is spotted in "Out of milk app"
I have contacted them with the problem I ran into and now I am pretty sure that the problem is in the device, so i am posting here.
I use One X CID_032, Android 4.0.4, Sense 4.1, Software number 2.17.401.2, SDK API level 4.23.
I have also tested the diary.com app, and have the same issue:
Every change I make in the apps on the device is registered on the web version of the apps. However, changes made on the web are not registered in the device.
I have tested the Google Celendar. In this case, syncing is working both ways.
I have tried reinstalling the apps, and restarting the phone. No help.
I may add that syncing with the Outlook also doesn't work, and that I haven't received yet the Jelly bean update, although many CID_032's at my phone operator already have it.
Any suggestion why I cannot see the changes made on the web in my apps? Why is syncing from web to phone not working? Are there some phone settings I am not aware about? I have searched everywhere.
Thank you!

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