[Q] ActiveSync - Failed To Create Account - Desire Q&A, Help & Troubleshooting

Hello, we appear to have a problem:
1) HTC desire, unrooted, 2.2 Froyo
2) Exchange ActiveSync 2003
All was working fine until the Exchange server crashed. Upon repairing the Exchange server, HTC would no longer sync on a particular user account, it goes through the motions (certificate etc.) then shows you what you want to sync, then upon pressing "Finish" it comes up with "Failed to create account, please try later"
Deleted account, recreated. Factory data reset. Formatted SD card. Downgraded to previous official HTC rom (downgraded hboot of course). Upgraded to Froyo again.
None of those worked.
Somewhere on this phone is a legacy setting relating to this particular user which is not getting deleted. Question is:
Where?
The phone will activesync with other domains, other users in the same domain of the user that failed. Our 2 other Desires can sync with the user that does not work on the Desire in question.
In other words, this particular desire has kept some data relating to the user and activesync on it.
Any ideas? Or else, any other suggestions to completely format/wipe/erase all data on the phone?
Adrian.

HTC Mail App
OK, the corrupt data seems to be "remembered" by the HTC Mail app somewhere.
I installed the standard Android email app and it synced, no problems.
However, the standard Android app does not allow me only to sync the Calendar and Contacts, no emails, which is what this user needs.
Any ideas on how to delete any persistent data that the HTC Mail app keeps? Or even to uninstall and reinstall the HTC Mail app?
Adrian.

Possible Update
My HTC desire started failing to (Active)sync the calendar - mail/contacts fine. Deleted account, recreated, cleared mail app data, no luck, error syncing calendar.
Got pissed off, deleted account and went through all the applications, noting any that had any of the words Calendar, Mail, Sync or Active in them and force closed them then cleared the data/cache off them.
Rebooted phone.
Calendar syncing again.
I have yet to try this on the phone that started this thread - we are going to retore the Exchange server information store back to the day before it crashed as there are some peculiar errors happening. This may fix the issue, will keep you posted.
Adrian.

Restore of Exchange solved it.....

Related

Exchange sync not working

Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)

[Q] Desire problems with Exchange/Outlook calendar sync

Hello all,
Yesterday, suddenly, on my CEO's Desire problems appeared - can not sync with Exchange calendar any more.
The following messages and Event ID in Exchange log appears:
Event ID:8260
An attempt was made to save an appointment with the subject "here is the subject" to mailbox [email protected]. The duration of the appointment was too large, so it was not saved.
Event ID:8206
Calendaring agent failed with error code 0x80040219 while saving appointment.
Event ID:8199
Calendaring agent failed in message save notification with error 0x80040219 on [email protected] /Calendar/{E35D82CE-8D08-4E5A-8859-AA139773A8A1}.EML.
Event ID:3005
Unexpected Exchange mailbox Server error: Server: [dioniz.imaves.local] User: [email protected]OM HTTP status code: [500]. Verify that the Exchange mailbox Server is working correctly.
On Desire, message appears as: There are error on Exchange server
Other 2 Desire's in company, does not have any problems with Exchange sync.
Also, all other Exchange functionalities works fine.
All 3 Desire's running Froyo 2.0. Unrooted, stock HTC ROM.
Before yesterday, everything works fine.
Already checked Google and MS Knowledge base...no exact solution. Some solutions works for some people, but for most of them do not works.
Anybody facing the similar problem and what is the best way to solve it?
Thanks in advance,
Exactly the same problem
I have exactly the same problem.
I have subsequently tried dumping all the calendar entries from Outlook(server side), and the problem persisted.
I removed the active sync account from the Desire and the server errors went away, right up until I added it again and synced. Some of the calendar entries synced back to the server, but most not. I imagine that a calendar entry on the device has become corrupted.
I will post on my progress resolving this.
a couple of our customers are experiencing the same problem...
i thought the problem was resolved by following these steps:
http://androidforums.com/android-ap...rsion-error-ruining-my-desire-experience.html
at first this solution worked .. but a week later the problem is back
Anybody found any solution to the M$FT Exchange calendar not syncing with this version of Sense?
Sorry, pls ignore!!
Exchange Calendar sync-fix?
Found various posts suggesting that deleting and re-creating the Active Sync account fixed this. The key element seems to be deleting ALL the Calendar data on the Desire after you've deleted the ActiveSync relationship...
"I deleted the Exchange Activesync account. Because there was still data in my calendar after that action, I cleared the data in Calendar and Calendar storage (Menu --> Settings --> Applications --> Manage applications-->All). Added the Exchange Activesync account again and working again for now."
If this proves to be a temporary fix I'll try to remember to update this.

[Q] [problem] HTC sense not syncing facebook contacts (with solution)

ok, when i typed the title i got 5 similar threads. but i'd like to post my own.
when i go to contacts>online directories> facebook> menu> refresh
i get a connnection error, and i get no contacts synced whatsoever.
however, i tried on some different internet connection and it worked.
it happened that i work for my own ISP, so i went to their servers and disabled the cache server. (my phone was reset after i RUU to stock).
once the cache server was disabled, i managed to sync all contacts.
i'm looking for an explanation, comment, anything...
thank you.
Install SyncMyPix from the Market ! Effective and simple

Force close sync with Google account

Hey guys,
I've been having this force close issue on Google account sync ever since the latest HTC update.
" the com.google.process.gapps have stopped unexpectedly, please try again later" it will keep popping up this message unless I untick contacts and calendar in account settings. The only way to reset the account is reset phone to manufacturing settings.
Sent from my Desire HD using XDA App
I have the same behavior with Revolution HD ROM, but appears after MyBackup contact restore. I discovered that I have lot of same contact sync by google, HTCsense.com, and HTC sync, I found some contats diplicated 6 times.
I tried to delete all duplicated and keep only one of each (from 550 to 152 contacts) but the I have always google contact sync crash (I should have only 8 gmail contacts, all other are on the phone)
I don't understant what happens, still have the problem
Try deleting your account then adding it again.
Sent from my HTC Desire HD using XDA Premium App
twiztedvvv said:
Try deleting your account then adding it again.
Sent from my HTC Desire HD using XDA Premium App
Click to expand...
Click to collapse
You can't remove the main google account without factory reset / wipe.
The solution I found is:
- Sync contacts/calendar with HTC sync and outlook
- Disconnect the phone
- Remove duplicated contacts/meetings in outlook
- Delete HTCsense account on HTCsense website (HTC sense contains backup of contacts but you can't access it)
- Create HTCsense account again on website (to remove risk of conflics)
- Check and solve on google web gmail duplicate contacts and calendar
--> Now your Contact/agenda sources are cleaned (Outlook + google)
- Factory reset / Full Wipe and install again Rom
- Sync you phone with google
- Run it some hours and check no conflicts or problems
- Synchronize cantacts and meetings with outlook
- Run it some hours and check no conflicts or problems
- Restore SMS/MMS, call history, wakeup, missing apps via backup tool like (titanuim backup or myBackup)
-- > Now it synchronize perfect without crash
--> For me the conflict was the restore of my contacts and calendar via myBackup. I had long history because with WM, I already had lot of duplication due to the many ROM that I tried (outlook sync doesn't like time zone difference for all day events and duplicates it). I had the same problem with Android because with some Rom it doesn't recognize the source of contacts/meeting and assumes that is different one. I finished with 5 times the same contacts/meetings in my phone with google/tweeter/facebook/outlook mixed... The sync became crazy.
Now my sources are cleaned and I exported it via outlook (calendar and contacts) in pst to avoid the heavy work of removing crazy sync mixing.
Good luck

[Q] Google mail account Sync is not happening

Hello All,
I am very much new to using HTC wildfire S as an android smart phone. I have purchased this an year ago,though.
I will come to the point with out much discussion.Your help is much appreciated in filing a bug against HTC Keyboard sense or wrong password authentication mechanism.
Step i followed:
1.Day before yesterday, I have rooted my phone and i have got all the data back again from recovery.
2.Once the phone is reset, it was prompting me to set up a new gmail account to perform syncing of contacts and mails.
3.I have given my old crenditals of gmail and the sync worked.
4.Today, I got a message from google that, my gmail account is being accessed from canada maliciously.So, it prompted me to reset my password along with SMS verification code.This made my gmail account login stronger. During this process, I have reset my gmail account password. ( the same account is being used by my htc wildfire S phone).
5.Now, my wildfire S is not able to recognize my new password to gmail account. Neither it recognizes my old password.
6.I have tried different key board input mechanisms to make sure that i am entering correct password.
7.Now, I am exhausted and thus i am writing this post.
Please help me.
I am suspecting as a bug in htc while syncing with gmail authentication servers.
I had faced similar problem a month ago while connecting to facebook from my HTC Wildfire S phone. My new gmail account works fine from the dolphin mini browser.But, it doesnot work from native gmail and facebook applications.
Regards,
Sriram
Tried with another gmail account.. Now it is working fine.
As I said in my previous post that, my original gmail account with which i had registered my mobile is still not working.
However, I have registered another gmail account to sync with contacts.With my second gmail account, I am able to sync the contacts from google servers.Also, with out a registered gmail account, i am unable to download apps from htc Appstore as well as Android Market place.
Now, I tried deleting my first gmail account, which is not working since the time i have changed its password.It says that you cannot remove the account as it is being used by other programs. Restore phone to default settings.
With out resetting my phone, How can i delete my original gmail account which is of no use.
Thanks and Regards,
Sriram

Categories

Resources