I was in a situation over the weekend where I was in a roaming zone and could not make or receive phone calls/texts or brown the the internet. I kept getting this message when trying to make a call:
"Welcome to Verizon wireless. We're sorry, we're currently unable to authenticate your phone. Please try your call again. If you continue to experience problems, please hand up and dial #8899 from your wireless phone. Announcement 11 switch 6-6"
When I dial #8899 from my phone I get Sprint technical support. They had me update my PRL and profile and that didn't fix anything.
I am currently running CM6-RC2 with PRL 60669 and PRI 1.34_003 (I have tried updating to the latest PRI with no luck). I get the same issue no matter what ROM I am running including the stock rooted ROM.
Has anyone else had similar issues? If so, how did you fix it?
Thanks!
Fixed!
After a second lengthy call to Sprint I was finally able to get a Tech on the line. He did some magic on his end the the issue is resolved.
FYI to anyone else who might come across this issue, make sure you speak with a tech. The regular customer service rep will not be able to help.
Related
Okay, I was given a Verizon HTC Touch by a friend that switched to AT&T. I did my research, found the stock Alltel ROM and unlocker. Upgraded the Rom and called Alltel tech support to manually program and activate the phone. It works but it says I am roaming all the time, even in my home area. Also my email won't work and when I try to update roaming (*228) it says, "Welcome to the Verizon network".
Being that I am a noob at this I am pleased I have made it this far. Can anyone tell me what I have missed or overlooked?
Many thanks,
Mike
Well I found out what the problem is. The PRL is incorrect. I need (according to Alltel tech support) PRL # 30031.
Surely someone here has run into this problem unless all you Alltel people aren't using the internet. Please help.............................
Well if I keep on going I will have answered all of my own questions. I found the PRL and updated it. Now I can tower update on Alltel but still can't connect to the internet. I keep getting "Incorrect name and password" even though they are correct. User is phone [email protected], Password is "alltel".
Anybody.....anybody?
MikeP said:
Well if I keep on going I will have answered all of my own questions. I found the PRL and updated it. Now I can tower update on Alltel but still can't connect to the internet. I keep getting "Incorrect name and password" even though they are correct. User is phone [email protected], Password is "alltel".
Anybody.....anybody?
Click to expand...
Click to collapse
You HA Shared key is probably wrong, which I don't know how you can reset. I did it by using ##786 and then doing a restore but not all roms support it.
I am having the same problem with internet. I did find that to activate it you can dial *22801 here and it dialed alltels system instead of Verizon. Try *228 (00-09) to find how to update roaming and activate your phone. Im still waiting to find out if you can fix the internet and MMS. If you find out PM me with the info.
If I'm posting in wrong spot, sorry and let me know where to post.
I'm seeking help in getting this resolved in hopes that my last resort won't be to have to change phone number. Ima try to make it short. While my data is running (3g or 1x) incoming calls don't go through.
Story begins........
Bought used samsung epic 4g (clean esn) and had it flashed by mailing it to some guy in craigslist. Received it back with donor phone. I had metro pcs, and had my number ported to boostmobile to have the flash done. As time passed, I noticed data was slow. After research, I come to find out it was flashed with wrong-non 3g phone. I then noticed I kept missing calls. Did a test call and found out that no calls go through while I'm on web/youtube/pandora/anything that relates to data connection.
Things I've tried
1. Reflash phone with another donor phone sanyo incognito. (Now I get 3g but still no incoming calls while using data)
2. Changed roms, tried about 6 different roms.
3. Changed prl 3 times.
4. Called customer service to refresh signal/phone number. (3 times)
5. Reflashed phone AGAIN using another donor phone.
STILL no go!
Ive researched but got nowhere. I'm hoping someone can give any type of advice.
Note: I havnt flashed the phone myself, always take it to a spot to get done. Had my wifes number also ported from metro pcs and flashed same type of phone, epic 4g but she doesn't have same issue. Her phone is flawless!
Please help me, I've had same phone since the first flash, my epic 4g. Another words, SAME MODEM. Can modem be the problem? Could my line be crossed, radio? Any comments, suggestions, questions for me, ANYTHING PLEASE!
Thanks to all in advanced!
I broke both the screen and the USB port on my D710, so I got on eBay and ordered another phone. The replacement one I found has a broken camera and SD card reader, which is no problem since mine work fine. The ESN is advertised as being clean.
Upon receiving the phone, everything looked great and I replaced the broken parts with my own working ones to make a fully functional D710. I got on Sprint's webpage and activated the phone using the MEID and Sprint's page says the phone is activated. However, the phone won't acknowledge that it has been activated, and always says it's roaming and on 1xRTT. PRL and profile won't update. I did a one-click wipe and reinstall of GB27 and that didn't fix it either. Lastly, a Sprint tech took his swing at it and couldn't get it to activate either after a couple hours of trying.
Does anyone know any tricks for getting a stubborn phone to activate? Or, does anyone know what is happening that is preventing it from updating?
Thanks!
It turns out that whoever had the phone before me had loaded an unusual PRL. I realized this when I discovered that I had to enable international roaming in order to get a connection, then checked the PRL version to find a really weird (custom?) PRL had been loaded.
I used this link to upload a Sprint PRL: http://forum.xda-developers.com/showthread.php?t=1267893
Note that the MSL on the phone is 000000 since it was a clean ESN and unattached to any account (that it knew of, at least.) After loading a Sprint PRL and activating the phone online, I was able to get voice and 4G but not 3G and the phone still showed an MSL of 000000. I took it to Sprint, and they did a hands-free activation which fixed it right up.
Let me first start out by saying that I know people have been saying to never do *228 on LTE or phones with SIMs. I was doing it for years on my Gnex and never had a problem, it even updated the PRL in some cases.
Recently I was in a rural area with my 5X and it was bouncing between 3G and LTE a lot, I figured why not perform an update just in case. My phone was served 53977 and been stuck on 3G ever since. I tried taking the SIM out and rebooting many times. It just won't serve me the other PRL for LTE.
Wife's identical phone has 15457. Is there a way for me to download the PRL off her phone and serve it to mine manually?
I'm on CM13.0 - 20160610 Nightly. I think I'm on the latest baseband M8994F-2.6.32.1.1 and vendor. TWRP recovery.
Did a factory reset...flashed factory image. It is stuck in LTE now. Under "Service state" Voice: Out of service / Data: In service
I can't make calls. Nobody knows where to find the PRL file?
have you tried just calling Verizon Wireless and explaining your problem of not being able to make calls? They can probably remotely re-provision your phone.
I try to do as much as possible on my own, since I still have unlimited data I don't like to call VZW for anything. I think you're right I may have to do that at this point.
The PRL is the preferred roaming list, I don't believe it has anything to do with native coverage on Verizon, only updated roaming partners and towers.
You should not have to update the PRL on the 5x. Do a factory reset, and have Verizon activate a new Nano Sim for you. Just put the sim in and you're good to go. No need to mess with any APN settings either.
So I flashed my SAMSUNG R740c using S735c (which is good on sprint, call/txt/data) system back up file and also modem.bin successfully.
But problem i am facing now is phone does not have signal on sprint prl , it does have signal on verizon prl and can even make calls and sms.
I tried to put it on roaming and yes i can make calls and sms using sprint prl, but roaming does not let me use data.
So i tried to use SAM R740c on sprint network with fully call/txt/data working.
If anyone can help me resolve this issue, i am willing to pay for solution.
Please kindly response to this matter and rewards will be your way.
Thank you.
Reserved