I haven't seen anything like this in any of the threads that I have read, so I thought I might post a copy of this. I have had quite a few friends and relatives ask me to root their phone. The problem is that that this voids warranties and can violate agreements. Though I have done this service for "friends and family", you never know what people may do when they get mad about things. So I made a contract that is for Rooting someones phone for them. I tried to keep it one page long... I didn't want to scare anyone.
Let me know what you guys think about this. I don't know if I am just a little to paranoid, but I would hate for someone to claim that I owe them money for fees, or a new phone or anything like that.
sirajperson said:
I haven't seen anything like this in any of the threads that I have read, so I thought I might post a copy of this. I have had quite a few friends and relatives ask me to root their phone. The problem is that that this voids warranties and can violate agreements. Though I have done this service for "friends and family", you never know what people may do when they get mad about things. So I made a contract that is for Rooting someones phone for them. I tried to keep it one page long... I didn't want to scare anyone.
Let me know what you guys think about this. I don't know if I am just a little to paranoid, but I would hate for someone to claim that I owe them money for fees, or a new phone or anything like that.
Click to expand...
Click to collapse
Awesome idea. I just wouldn't have post this here. Maybe general or Q&A.
Sent from my PC36100 using XDA App
I think when you unroot the phone you have nothing to worry about.
Sent from my PC36100 using XDA App
Unnecessary. If you flash back to stock before getting work done, it doesn't matter. I have exchanged two rooted phones in store, and had inger replaced by htc, without flashing back to stock.
Sent from my PC36100 using Tapatalk
This might make me sound like a jackass because I'm not sure if this will affect the warranty of your device, but isn't it legal to now root/jailbreak your phone?
Legal, yes. But HTC (and Apple) still don't like it, and void your warranty when you do it. That is legal because the warranty had such a condition in it when both parties agreed to it.
Sent from my HTC Evo 4G using the XDA App
Oh I see, thank you very much for clearing that up for me
Related
If my phone gets bricked while installing a custom ROM will the asurion insurance cover it or will it void it or something
Sent from my Incredible using XDA App
rosser725 said:
If my phone gets bricked while installing a custom ROM will the asurion insurance cover it or will it void it or something
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
idk what asurion is but when your phone is rooted it voids verizons warranty.
You can still use that warranty, but I doubt you will brick it. Its very hard
Sent from my ADR6300 using XDA App
You cant brick it installing a rom.
Make a backup before doing anything
Bootloop doesnt equal bricking.
I've read posts on this forums of people getting a replacement from verizon and sending in the old phone with a custom rom, kernel, etc etc and never get charged any extra. Asurion wouldn't care either because you paid the $50 for the claim anyways regardless of what is wrong with it.
Verizon has sent me new Eris and Droid 1 and mine were both rooted however I unrooted them. I really wouldn't be worried. Remember you do everything at your own risk. Remember to backup though
If you are that worried you can just file a lost or stolen claim. The price is the same I believe for a replacement whether or not you return your device.
Sent from my ADR6300 using XDA App
Lol well eventhough that's true I really wouldn't be on here promoting fraud. This is one of the reason manufactures (like Motorola have started encrypting bootloaders.) are locking down devices. Dont get me wrong I love being rooted and modding my phones. BUT i dont think our service providers and manufactures should have to eat the cost of our negligence. But I agree it is hard to brick an S-off phone with the exception of a bad radio image or something. Read, read and read instructions again... follow the devs instructions for flashing their mod/rom and you should be fine...spend a few hours reading about rooting/risks and rewards before even considering voiding your warranty.
andrew8806 said:
Verizon has sent me new Eris and Droid 1 and mine were both rooted however I unrooted them. I really wouldn't be worried. Remember you do everything at your own risk.
Sent from my ADR6300 using Tapatalk
Click to expand...
Click to collapse
Click to expand...
Click to collapse
Asurion insurance covers everything up to, and including, taking your phone into the Verizon store, looking at the guy behind the counter, and smashing it on to the ground whilst stomping repeatedly.
They just want their money. As long as you don't deal with Verizon, you should be golden.
Source: My father has worked in Verizon Adv. Tech Support for 2 and a half years.
Enjoy.
As some of you might or might not know.
Can anyone that has flashed a Custom ROM verify if there is a counter on our incarnation of SGS2
details here:
[HOWTO] reset custom binary counter in download mode
and here:
Default [ROOT] Stock FW, w/o increasing custom counter
Dude. I was wondering how the hell we were gonna fix this. Thanks for sharing
Sent from my HTC Glacier using XDA App
mikeyinid said:
Dude. I was wondering how the hell we were gonna fix this. Thanks for sharing
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Thanks for sharing!!! ur psychic
Why do they want to keep a record of how many times we flash? I wonder if it's to prove that they don't have to pay for warranty.
most likely something along the line
or perhaps to count how many times the internal storage has been written to, which causes wear
AllGamer said:
most likely something along the line
or perhaps to count how many times the internal storage has been written to, which causes wear
Click to expand...
Click to collapse
Normally, I'd scoff at the idea that a company was being all big-brother and trying to embed ways to track what your doing to your device but I see no reason for this type of software besides A) giving my wife more proof that I spend way too much time, effort, and money on my phone and B) giving Samsung another reason to not honor your warranty. That said, I'm not the type to try and make someone else pay out for my mistakes but I'm not a fan of being spied on.
i got the jig that is "suppose" to reset the counter also. maybe its with our variant of the GSII that it doesnt reset?
lookitzjohnny said:
i got the jig that is "suppose" to reset the counter also. maybe its with our variant of the GSII that it doesnt reset?
Click to expand...
Click to collapse
possibly, since our CPU is different, it might be related to that?
or perhaps related to the SIM unlock, which in our phone is also different than the regular SGS2
kenvan19 said:
Normally, I'd scoff at the idea that a company was being all big-brother and trying to embed ways to track what your doing to your device but I see no reason for this type of software besides A) giving my wife more proof that I spend way too much time, effort, and money on my phone and B) giving Samsung another reason to not honor your warranty. That said, I'm not the type to try and make someone else pay out for my mistakes but I'm not a fan of being spied on.
Click to expand...
Click to collapse
This was one of the reasons I started the thread on getting insurance. I don't want any problems when it comes to getting my phone replaced. Manufacturers suck when it comes to that. I could see them easily denying a replacement for that reason alone. I'll just deal with tmobile instead.
this is one of the little reasons that actually makes the Best Buy no question no hassle insurance really worth while
I know someone that was having problems with their vibrant and called in a warranty replacement. They told the rep that the phone was rooted and had a different ROM. The rep checked with their supervisor and said that the warranty was still in place. He got a new vibrant and was not charged an out of warranty fee.
has anyone found a way to reset it yet?
Where is this counter? Didn't know there was one. I've done a lot of exchanges ( Vibrant, G2, G2X and SGS2) from different phones and never bothered to reset any counter.
Ooopps!
Hercules Hercules!!
The thing is, from having,worked at Tmobile is that most phones will get inspected for common warranty breaking.g things, like water damage, taking apart your phone. Other than that, I believe they just factory wipe the data with their computers and either refurb. Or recycle. I've sent back phones that have been bricked from bad ROM flashes and have never incurred a fee.
Sent from my SGH-T989 using XDA App
Jigs work to get into download mode but they don't reset the count. This is from my personal experience
Sent from my SGH-T989 using Tapatalk
I saw I forgot to post the URL. I added it to op
Sent from my SGH-T989 using XDA App
i would be really interested to know if this resets the counter tooooooo
What does the counter do anyways? In terms of flashing ROMs, does it limit the number of times we can flash custom ROMs?
Sent from my SGH-T989D using xda premium
Why would we need to reset the counter? I've returned lots of phones without resetting and I've had no problems.
Just curious as to why? Thanks.
Hercules Hercules!!
if u sent ur phone back to samsung it tells them how many times u have flashed roms on it! ive never heard of a person getting in trouble for a high count before but thats wht i know
Scroll down to get to the Tutorial ---- This method WILL cause your phone to go through bootloops or not boot!
If you like the tutorial or think it may be helpful in some weird way, thank me!
So I had a problem with my nexus yesterday and couldnt unroot, relock, or go back to stock.
Since i had no way of getting my charger to connect or even come up on the computer, i needed to make my phone look as stock as possible to try and replace it
I basically had to make my phone look like it was "Bricked"
I still had a good battery charge and everything but the charging port was working. I simply rebooted into CWM and interrupted a fresh rom install.
"I don't know what happened. My charger hasnt been charging and i woke up to a dead phone this morning. I just replaced my extended battery with the stock one, and now all i get is this google logo. Please verizon rep, Help me!"
What i got out of this?
A free replacement of my phone and a free charger.
MOD EDIT
Good job commiting fraud
Sent from my Galaxy Nexus using xda premium
flyerwire said:
Good job commiting fraud
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
This.
Sent from my Galaxy Nexus using xda premium
And then sharing it on xda.
I wouldn't say that it was a fraud. His phone was broken and I don't think it had anything to do with root. Anyways this will not brick your phone, you could just aswell wipe everything and then reboot without flashing a rom.
Cause we, over here at XDA, have NEVER committed any type of crime! This is CRIMINAL!!!! LOL
io53 said:
I wouldn't say that it was a fraud. His phone was broken and I don't think it had anything to do with root. Anyways this will not brick your phone, you could just aswell wipe everything and then reboot without flashing a rom.
Click to expand...
Click to collapse
THIS^^^^^^
shojus said:
Cause we, over here at XDA, have NEVER committed any type of crime! This is CRIMINAL!!!! LOL
Click to expand...
Click to collapse
AND THIS^^^^^
Fraud? Chargers are always a problem... and he was nice enough to get me a replacement.
As far as the phone, If i had a way of restoring it back to stock settings, i Totally would have done that for them. It really wasnt a problem with rooting, but a piece of hardware.
In fact, if it wasnt for the broken charger port, i would have no reason for needing to take it back... but Isn't that always our excuse? It is for me
But thanks for all your feedbacks! Dont you love XDA?
And people wonder why cell phones are so expensive.
Sent from my Nexus in Texas.
You evil, evil person
I don't think that's fraud. He had a phone that is defective and should be covered under warranty except he rooted it and vzw considers that voiding the warranty which is bull. We should be able to do whatever we want to our phones software short of bricking them. If we can't restore that's on us. But when something physically breaks and it is not the result of rooting or romming, then they should honor the warranty.
io53 said:
I wouldn't say that it was a fraud. His phone was broken and I don't think it had anything to do with root. Anyways this will not brick your phone, you could just aswell wipe everything and then reboot without flashing a rom.
Click to expand...
Click to collapse
It's still fraud lol being ignorant of it doesn't mean it's not.
When you root and rom your phone you accept that you've now broken your warranty. This means if anything goes wrong, it's now all on you. He tricked Verizon into thinking his phone was untouched...making it fraudulent.
Can we call for a ban, plz?
---------- Post added at 04:09 PM ---------- Previous post was at 04:08 PM ----------
Synopsis: Just because you *THINK* something should be a different way doesn't mean it's acceptable to lie to people to make it seem true. Just because you believe rooting and installing a rom shouldn't break the warranty doesn't make it acceptable to lie to them.
The cliche "Two wrongs don't make a right" is acceptable here.
still not an excuse considering the bootloader can be relocked and software can be flashed back to 100% stock
I stand on OP side in this.. yes, you invalidate your warrenty when modding your phone, but this was a serious hardware issue and had nothing to do with rom-ing and therefor hardware warrenty should still be valid but verizon would probably not have replaced it if they found traces of software tempering.. don't get me wrong, i'm not FOR frauds in any kind. But this was a faulty device even before modding it.
Sent from my X10i using xda premium
So we don't advocate posting ways to "brick" your phone to get it replaced. Technically this would be fraud, whether or not the device had some major hardware flaw is irrelevant, still fraud. Thread closed anymore posts on ways to intentionally "brick" your device may lead to an infraction. Thanks for your cooperation.
Sent from my HTC Evo 3D using xda premium
So i've been spending a couple of hours over a couples of days trying to unroot en relock my phone.
I had some USB problems and Charging issue's So i wanted to return it in stock..
But Like I said my USB didnt work so I decided to take my losses and just return it, rooted with Superuser installed.
after Explaining my situation the Tech Guy from my Carrier Tells me...
O you have rooted your Phone. Well that might be a problem with the insurance... unless you got a Nexus Device.
I was like what do you mean.
well with all Nexus Devices you are allowed to root your phone...
So i was wondering , who knew about this?
What carrier? This is definitely not the company line from any carrier I know.
Probably just doing so nice customer service. If I was the tech guy id repair it for free since most people always root it anyway. Plus its kind of encouraged anyway.
Sent from my Galaxy Nexus using xda app-developers app
Wow man lucky
Sent from my Galaxy Nexus using xda app-developers app
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
You're lucky man!! I asked in a shop and they said that I'll lose warranty. What carrier??
poda13 said:
I was in Sprint yesterday asking them about the newest radio for the JB build (I was having issues with a backup I made and having old radios preventing me from getting the JB OTA update). Anyways, the guy asked why I would need to know about the radios and I played dumb as to why I wasnt updating. My phone was relocked and unrooted but he picked up on it and said he wouldnt even touch the phone to give me help as modding the phone voids warranty. I was able to figure out on my own and fix it but they were pretty strict on the rules.
Click to expand...
Click to collapse
Not true, rooting is discouraged but is not grounds for denial of warranty.
petemills8 said:
Not true, rooting is discouraged but is not grounds for denial of warranty.
Click to expand...
Click to collapse
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Quasimoto27 said:
You can still have a valid warranty if you are rooted, but it depends for what you a claiming damages. If your power button stops working, that has nothing to do with root, they will just repair the button or give you a new model. However, if you call up your carrier and say something about your phone not turning on, then they might deny you coverage if they find out your phone was rooted/flashed
Click to expand...
Click to collapse
Reread what you posted, your first sentence and last sentence kinda contradict each other. Also, all I am talking about is rooting, not hardware failures, not water damage.
You should read the pdf I posted, they cannot deny you warranty just for rooting. Individuals may give you problems because they do not know Sprint's own policies, but if you escalate you should eventually find someone who knows what's what.
Oops I had it mixed up thanks for clarifying. Hardware problems can be fixed rooted as long as they don't check. If its something root related then no. Always best to return to stock everything and if you can reset flash counter.
Sent from my Galaxy Nexus using Tapatalk 2
Last year when I bought my Galaxy SII, I forget what I was asking the guy at the T-Mobile store but he suggested I root it (planned on it anyway), he rooted all his phones, and I shouldn't have any problems if I have to return it but if I do to just go back to stock first.
To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.
You should be just fine, but why not just Odin it to stock real quick. Pull the battery hold volume down, home and power you're in download mode.
Sent from my SGH-T889 using xda app-developers app
You are returning a broken phone on an insurance claim. I wouldn't bother about it and return the phone as is.
Hastily spouted for your befuddlement
i always crush with brick if i had to return a broken phone so no recovery or salvage can be done.
/\ /\ /\ fail
whatllitbenext said:
To the Community:
Does anyone have experience with what happens when you return a rooted device to Asurion?
I dropped my GN2 from 8' onto asphalt and over the course of the next few hours the contusion spread over the display. In the morning the display was completely black and unusable.
I put in a claim with Asurion, paid the $175 and received my new one the next day -- thank you Asurion.
Now when I send my old one back, does anyone know if they'll see it was rooted and charge me a whole lot more money?
If so, should I drive over it a couple of times and really destroy it?
(Hypothetically, of course -- I would never engage in any kind of fraudulent activity...)
Thanks in advance.
Click to expand...
Click to collapse
Your fine, like kintwofan said if your at all worried why not odin back unrooted stock to ease your mind... looks at this program for your pc android screencast...http://code.google.com/p/androidscreencast/
T-Mobile warranty vs insurance.
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
Click to expand...
Click to collapse
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
partzman2 said:
All 3 of our phones have gone crazy. Our SGSII's lost all signal after updraging them to CM10.1.2. My phone, GSN2 went down when I tried to install tweaked 2.3 from CM10.1 Nightlies, complete brick.
Called tmo about an hour ago. Got my problems taken care of. Mon or Tues I'll have all 3 replaced at no charge. How? Call and talk to Customer Loyalty, not customer service!
Customer Loyalty's whole job is to keep you happy, so bully them into getting what you WANT!
Click to expand...
Click to collapse
flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone
deeznutz1977 said:
flashing a ROM will NOT brick your phone... this case is whats called User error......... If people dont have the necessary skillset to fix a phone when they muff up . or the decency to pay for there own mistakes. Then for gods sake dont do it buy an iphone
Click to expand...
Click to collapse
Did I insult you somewhere along the line? To my knowlege, I haven't. I have though, been rooting since the moto backflip, so don't accuse me of things that you have no idea of.
Actually, I do think that I did something wrong when reloading tweaked 2.3 after a lot of lagging, fc's, various crashes and such. Wanted to get everything from the phone, so I wiped everything including the internal card just in case (backed everything up to pc and external sdcard) I also have a long history with t-mobile.
When by talking aggressively to the loyalty agent, he knew the whole story, I told him. On the other 2 phones, I just checked and I had those phones stock, not CM. They lost signal after stock update to C6. Have been checking and I'm seeing posts on losing signal not data, exactly what the sgs2 have been doing.
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
I don't expect anything in life. 15 months ago I received a liver transplant, and recently overhearing my dr's talking about putting me back on the transplant list. Our moral codes may
differ, but I have to have a phone constantly. ...
Actually I would be on your side before all of the health issues.
---------- Post added at 05:32 PM ---------- Previous post was at 04:59 PM ----------
Rhiannon224 said:
That's not cool, you screw up flashing your phone and expect T Mobile to replace it. That's why flashing and rooting voids your warranty. To top off being a douche you bully the customer service reps, such class. You screw up, man up and take responsibility for your actions and pay for your f*** up.
Sent from my SGH-T889 using xda premium
Click to expand...
Click to collapse
Actually, I did 'pay' for my mistakes. I paid the $5 each she said it would cost me. Sounds like I did 'pay' for my mistake. When I called I was expecting a bill of $525.00, as that is what is in the insurance papers. I always have my facts straight when I call.
Next time have all the facts, please.
I always love these threads.
"hAlp i broke it"
"just warranty it on the internet bro"
"^what? are you some kind of internet dirt bag or something? you are the reason why we have expensive internet phone bills and why kids starve in china DIAF on the internet"
"bro did i offend you or something on the internet? pretty sure i didn't. no need to go all e warrior and be disrespectful to me on the internet
and furthermore i have a full time job on the internet and have kids on the internet"
Don't feel sorry for getting a one up on cellular networks.... they don't feel sorry for you when they screw you over.
Thats what I dont understand ...
Youre paying X amount of $$ for INSURANCE so use it. Asurion pockets all this money and still ask for a damn deductable. I dont even have a deductable for my Car Insurance.
So if going with the insurance, do whatever you like with your phone.
But, if going through Warranty then be sure its stock as possible.
Please read forum rules before posting
Questions and help issues go in Q&A and Help section
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
Insurance is for messing up no matter what, rooting, bricking, dropping. Warranty not equal insurance
I've done warranty 2x now both rooted with custom rom. Nothing ever said never had a problem. They will send you an email just telling you that they received your broken decide and thank you. Your good
Sent from my SAMSUNG-SGH-I337 using xda premium
OP here:
thanks for your replies to my original post everybody.
I love this place. (XDA)
OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?
blackchad said:
OP did you end up sending back in a way they could see you were rooted? I dropped mine and have to do an asurion claim but i dont want any grief. I pay them enough money and this extra $175.
Also, my phone went swimming in the North Platte River with me drunk one night (the phone was drunk, not me) in a seperate incident, is that going to matter?
Last question, will I get a phone faster if I say this one doesnt work?
Click to expand...
Click to collapse
Asurion doesn't care.
Sent from my SGH-T889 using Tapatalk 4