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I sent in my phone under warranty because it won't boot or even turn on. It was covered under warranty but because I have a I had a scratch on my screen they would not repair it unless the scratch was fixed. This was not covered under warranty. So in order to get my phone back I had to pay £120 to fix something I didn't want to get fixed in order for them to fix the original fault.
Just if your wondering my phone just died suddenly, I had the sat nav turned on, looked up and the phone was dead. Couldn't turn it on, wouldn't even charge . I was gutted to say the least. And now I have to pay £120 to get it fixed I am absolutely sickened. I won't be buying another HTC after this.
Anyone have any experiences with HTC returns?
Anyone know who I could complain to, because I feel abit hard done by.
That sounds absolutely unacceptable. There's no way they can force you to have a repair you don't want or need.
Make sure to speak to as many people as possible, taking their names each time so you know this is not one customer service agent getting their wires crossed. Try to speak to someone as high up as possible asking each time to be put through to whoever supervises the one you're talking to.
Sounds borderline illegal!
It's like being forced to pay for life support system when you are nearly dead from an incurable illness, and not having the option to terminate your own life. Maybe you should ask them what they would do in the above scenario.
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
I would have held out a bit longer on paying but I'm heading off on holiday soon and I want my phone back before then.
Not sure what I can do now though
bacchus_ben said:
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
I would have held out a bit longer on paying but I'm heading off on holiday soon and I want my phone back before then.
Not sure what I can do now though
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Very strange
but i guess it could be part of some type of quality control
i.e send in a faulty phone they have to fix everything
I know when i had a problem with my HP laptop It was sent in due to a problem with the motherboard but they ended up replacing the mobo, dvd rom and some other stuff.
I.e for them to fix the device they then need to do extra testing - but if the screen is broke or scratched it may mean testing would fail.... (just my take on it)
eeither way u shouldnt be forced into paying for a repair though - check terms again and then speak to trading standards u may have a claim u could make against them.
bacchus_ben said:
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
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Then this is obviously a policy. It should also be one YOU are fully aware of. Ask them to point you to the passage in the warranty documentation you received in the box where this policy is spelled out. If they can't tell them you'll be contacting trading standards. I'd buy myself a cheap £10 pay as you go mobile and use that for now and don't pay them off. You;d be better off not using your data on holiday anyway. Took my phone with me to Paris. Checked email once and used Maps to find my way once and it cost me a bomb
Think they are out of order they cant force u to fix ur screen unless it was completely trashed speak to trading standards asap
Sent from my HTC Desire using XDA App
Aitese said:
Then this is obviously a policy. It should also be one YOU are fully aware of. Ask them to point you to the passage in the warranty documentation you received in the box where this policy is spelled out. If they can't tell them you'll be contacting trading standards. I'd buy myself a cheap £10 pay as you go mobile and use that for now and don't pay them off. You;d be better off not using your data on holiday anyway. Took my phone with me to Paris. Checked email once and used Maps to find my way once and it cost me a bomb
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I've got navigon, co pilot and spotify all three don't need data. So I really want it for my road trip in europe. Thats why I paid but I know it does not leave me in a good bargaining position.
So I was thinking of waiting until I have my phone back before I start threatening HTC with trading standards.
What else could I do?
Try to speak to someone higher up in HTC customer service.
Sounds like extortion to me.
You mention Trading Standards, so I'm guessing you're in the UK.
First, things first, if you didn't buy direct from HTC (Can you even do tihs?) then you MUST deal with the vendor and they MUST (Absolutely, definitely, 100%) sort it out. You purchased it from someone, and the manufacturer is absolutely immaterial.
If you've paid already, you might be a bit screwed, because you probably shouldn't have dealt with HTC directly. If that's the case, then yeah, speak to Trading Standards next. Know your rights, and kick off. E-mail the CEO (Trust me, this helps get things moving) and threaten to take them to small claims. More to the point, mean it - give them time scales to respond and timescales to deal with you. Then, pay your £30 and have your day in court.
I can almost guarantee they won't bother with the hassle over £120 (Small to them, big to us) and you'll get "We'll pay, but we don't accept fault" type letter and a cheque.
Play the game! Companies try to screw us at every step of the way and they need to be told. The law is almost certainly on your side.
hermand said:
You mention Trading Standards, so I'm guessing you're in the UK.
First, things first, if you didn't buy direct from HTC (Can you even do tihs?) then you MUST deal with the vendor and they MUST (Absolutely, definitely, 100%) sort it out. You purchased it from someone, and the manufacturer is absolutely immaterial.
If you've paid already, you might be a bit screwed, because you probably shouldn't have dealt with HTC directly. If that's the case, then yeah, speak to Trading Standards next. Know your rights, and kick off. E-mail the CEO (Trust me, this helps get things moving) and threaten to take them to small claims. More to the point, mean it - give them time scales to respond and timescales to deal with you. Then, pay your £30 and have your day in court.
I can almost guarantee they won't bother with the hassle over £120 (Small to them, big to us) and you'll get "We'll pay, but we don't accept fault" type letter and a cheque.
Play the game! Companies try to screw us at every step of the way and they need to be told. The law is almost certainly on your side.
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Ok I'm based in Ireland but I bought the phone from Clove.
I contacted them first but they said it would be quicker to deal with HTC directly as all they do is send it to them anyway. Either way I would have to send my phone to the UK. I've done returns with Sandisk and Lenovo before and had no issues.
I bet the reason they wanted you to get the screen repaired is because they will then send you a re-conditioned phone. Check those numbers!
Sent from my HTC Desire using XDA App
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
9/29/2010 follow up:
Sorry for the delayed response guys, kind of forgot I even posted this rant. So basically Geek Squad admitted that it was pretty crappy that I was sent an 1100, but they couldn't do anything about because that was the only battery they had. So I was told to buy a battery from another store and submit a receipt for it and would be refunded. I did that, but unfortunately the battery I ordered from Amazon which was supposed to be new, was actually used and even had a phone number written on it! So now I have a dispute opened with an Amazon seller as well. Still haven't submitted the receipt to best buy, probably wont even bother. It's only $15. I'm just going to cancel geek squad warranty and keep my sprint insurance. By the way, Geek Squad does not give out new phone as replacements, they are refurbs. In my opinion, Sprint's insurance is quite a bit better. No questions asked.
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I expected better from best buy!
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Are you being serious here?
Really?
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
I expected better from best buy!
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I would have expected nothing better from Worst Buy.
If you're upset, then take it back!
OneStepAhead said:
Ok, so I got a replacement battery in the mail today from Best Buy Geek Squad/Black Tie Warranty, and surprise surprise... what arrives?
A chinese knock off battery, 1100mAh, and its white! They even printed the 1500mAh part number on it 35h00123-22m! It says for HTC EVO 4G on it. Just what I wanted, a lower powered knock off for my phone
I expected better from best buy!
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Click to collapse
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
lordcyrus said:
Not suprising coming from Best Buy.
I preordered my Epic 4G on Monday from a BB Mobile store and the woman there told me that the phone, before the gift card they sell you as your preorder deposit, the phone is only $200 instead of $250, and that with my card I only need to pay $150. We'll see about that.
The other thing she mentioned is that the BB protection plan will replace my phone with a brand new model, for free, no matter what is wrong with the device. They told my brother the same thing. He paid for it for a few months, the keyboard on his original Droid went bad and when he contacted them, they denied him the replacement and that they best they could do is take his phone, give him a Tracphone or something for a week and they'd ship the Droid out and return to him his repaired device.
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They told me the correct thing when I bought mine.
They ship it off and give you a temp replacement. If they can't fix it (up to 2 weeks) they will give you a brand new replacement. You will get no refurbished devices though. Either they fix your actual device or you get a new one.
Yeah I used the Best Buy insurance to replace my wife's broken 8-month old Moment for an Evo for about $120 (the difference in price).
ViViDboarder said:
Also, Best Buy may not even know they are buying knockoffs. They could very well be getting ripped off themselves. I remember this happened with some company not too long ago. I can't remember the headline though.
So yea... Definitely let them know at the store and give Best Buy corporate a call or email. I think you'll probably get a response.
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Click to collapse
It was Newegg that had recived fake Intel processors, I can't post the link but its easily googleable.
flyingwolf said:
Take it back, explain that you want a like new replacement as they promise, if they give you any lip, explain that you will be happy to let the BBB and more importantly your states attorney general know that they are buying knockoff batteries, in fact now that you think about it maybe thats how all of those battery fires started, didn't most of those have Best Buy warranties. Perhaps the local news should get word of that.
Bet you get your battery REAL FAST.
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You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
GaryJ51 said:
++
BBB is a joke, might as well go to Angie's list!
Caveat Emptor
Customer Service died many decades ago.
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Hopefully, you realize the customer service you seek in many cases has nothing to do with the employee.
omegasun18 said:
You might think so but what they are trained and supposed to do in this situation si tell you that they are no longer allowed to talk to you and you will have to contact the legal department. As an EX geek squad manager i can tell you the BBB threat will make them laugh the attorney general and news will also likely lead them to stop talking to you.
If you go in and are reasonable and they tell you tough simply ask for the district number and call the district office they will get it fixed more then likely.
The whole threaten thing is a joke and is over used and more and more it doesnt work as it used to. Most companies now train there managers and supervisors to stop talking to you as soon as you threaten to do something like that.
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I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
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Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
fintheman said:
I'll also agree with this and add one as an insider to BB. They will end up calling the cops, the cops ALWAYS will side with BB because they are encouraged to have a good relationship with them. As soon as you start getting lippy and stop listening, they will call the police - the cops won't listen to ANYTHING you have to say and that is that. If you get crazy with the cops, expect a trespass charge.
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Wont have to wait long for the police at my local BB. If they are open, a uniformed officer is at the front door...and marked car parked on the sidewalk out front...Always. I'm sure they are not on "official police business" most likely they are off duty and picking up some xtra bucks as security. They can still arrest you though
I have learned that being the asshole will get you nowhere, even if you are in the right. I would make sure you have your facts straight, if you can prove its 1100, prove it, bring documentation. Ask for a manager and be polite. I'm a business owner and when a customer comes at me with an attitude, they get what they give. The customer is always right died a long time ago. If a manager doesnt work, go to the district manager. If that doesnt work, then you got fuc%$ed. Goto BBB, Angies, Local media, google reviews etc and make them wish they would have replaced your battery. It will for sure cost them more than the battery. If 1 person gets turned away, you won No it wont hurt them in the big picture, but it might make you feel better if you know they lost a few thousand bucks. Online reviews work believe it or not.
flyingwolf said:
Works for me everytime. Of course I follow up after the requisite warning. Mine is not a threat. It is a notification.
And if you have been trained to just shut up after your informed that your company has ripped someone off the that is criminal negligence which can easily be proven by recording the conversation.
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i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
omegasun18 said:
i dont know where you get your information but not talking to you is not criminal negligence. Also in most states recording a conversation with out both parties knowing about the recording in advance is normally not admissible as evidence in court with out a warrant stating you can record conversations.
I was a manager for 7 years and the people that came in were respectful nice and took the route i said got there problems solved by the people who threw temper tantrums threatened (even if they followed up) and were rude usually got screwed whether they were in the right or not. It is true as above that they will call the cops.
I cant tell you how many times some jerk came it not the store yelling there head off and going ballistic got escorted out because they didn't just act civil and go through the right channels. I can tell you an equal umber of stories where people where extremely nice and respectful and showed there point and the management and district staff bent over backwards to try to make it right.
your experience may be that you have gotten what you want being a deuchebag but i will say it works less and less and you have just as much of a chance of being escorted out by the police, not talked to, and getting no where as you do actually getting what you want.
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I am not sure where in my statement you are getting that I go in and start acting like a jerk?
I go in, explain my issue, and state what I would like done to have it fixed.
If the issue is then not fixed I escalate with a warning that if we cannot fix it right there I have no issue making the needed calls to set the matter straight.
As for "most states", most more more than half, 2 party consent is only needed in 12 states, thats a bit less than half of the US the last time I checked.
Also of note is that while your working at a public place such as Best Buy, you have no expectation of privacy when speaking with customers therefore recording laws would not come into play.
So what your saying, is if the customer licked your boots and stroked your ego you would help them, but if you ripped them off and they were rightly pissed you used your "god like powers" to make sure they got no help at all. Got ya.
Again, if I tell an employee that there is an issue and I have been ripped off by your company and that employee just ignores me without letting a manager know, that employee is guilty of criminal negligence.
He had knowledge of reason to believe a crime had happened and he did not do what a reasonable person would and contact a person of authority, thats criminal negligence.
Either way the OP just needs to go in, explain the issue, show the proof and get it resolved, and if that does not work, do not bother dealing with letters to management etc. Just cal the local AG and let them know what happened and that this is something you believe is happening on a large scale, an investigation will be launched and they will be VERY happy to make you whole again.
We are also informed that once lawyer or BBB or any of that other crap is mentioned to let them know they can now talk to the legal dept..
Being a douche will get you nowhere with customer service.Where as being nice will usually always get you results.
Hopefully someday people will figure this out.
We've had people complain to the BBB about our warranty policy, and basically the BBB has laughed at the people saying, we aren't asking for anything out of the ordinary. The BBB serves a purpose, but they're going to judge for the fair and reasonable side, which is not always the customer's side. In this case I think fair and reasonable is that you get a battery that is equivalent to what you had or better.
This is yet another reason why I always tell Best Buy when I'm buying a phone that I want Sprint's insurance not theirs, which they add on happily without any issue.
Well, apparently while I was at work today some kids decided to break into my pool and were chased off by the lady who comes to clean once a week. I got home and under one of my law chairs are two phones, ones an iPhone 3gs and I couldn't care less but the other is an hd7s, this was the one US released wp7 device that will take a sim card that I didn't have and honestly what are they going to do? I trespassed and was drinking in your pool, can I have my phone back? I'm interested but for now, ill test it out... Hopefully the battery life isn't as horrid as the normal hd7
They can blacklist those phones (using IMEI numbers) and make them useless as phones if that's what are asking.
Don't be as bad as they were and rise above it... call and tell them they can have their phones back if they clean your pool the rest of the month
z33dev33l said:
Well, apparently while I was at work today some kids decided to break into my pool and were chased off by the lady who comes to clean once a week. I got home and under one of my law chairs are two phones, ones an iPhone 3gs and I couldn't care less but the other is an hd7s, this was the one US released wp7 device that will take a sim card that I didn't have and honestly what are they going to do? I trespassed and was drinking in your pool, can I have my phone back? I'm interested but for now, ill test it out... Hopefully the battery life isn't as horrid as the normal hd7
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I don't know how it works in the US but here in the UK if you find lost property and report it to the police and the owner doesn't collect it after a certain period of time it becomes yours.
So, I'd drop it off - explain the situation. Do you think any kid is going to want to admit to trespassing?
Call them and tell them to come and collect the phones.......... from the bottom of your pool
conantroutman said:
Call them and tell them to come and collect the phones.......... from the bottom of your pool
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+1 =) i recommend that too =)
Call them and sell their phones back to them. Give them a good deal though haha.
Give it to me! LOL XD.
You could see if they have someone saved as "Mom" or "Dad" on their phones (in case it isn't locked or not pin-protected) and call them and tell them about what they did.
Otherwise you could just wait and pretend you hadn't found the phones. They probably aren't gonna sue you and well if they call police you could pretend you had just found the phone earlier that day. It's not your responsibility to search your ground for stuff other people might have lost their while breaking in.
Well, I have questions for you.
1. Are these kids your neighbor?
2. Are they boys or girls?
3. Do you know these kids?
4. Do you know their parents?
day2die said:
Well, I have questions for you.
1. Are these kids your neighbor?
2. Are they boys or girls?
3. Do you know these kids?
4. Do you know their parents?
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That sounds like something pedobear would ask
Avandor said:
That sounds like something pedobear would ask
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What I am saying is that he should return those phones if he knows those kids or knows their parents, but he shouldn't go out of his way just to return those phones.
Are you always suspicious of everything?
day2die said:
What I am saying is that he should return those phones if he knows those kids or knows their parents, but he shouldn't go out of his way just to return those phones.
Are you always suspicious of everything?
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And are you always so serious ? n
Avandor said:
And are you always so serious ? n
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Not always
The circumstances don't really give you the right to destroy them or anything, that'd be no different than what they did. I'd go with the call the parents option if its possible, otherwise charge them a fee to not get the police involved.
Can we be "real-world" realistic here? We aren't Care Bears, lol. Phone was on your property, have fun.
FiyaFleye said:
Can we be "real-world" realistic here? We aren't Care Bears, lol. Phone was on your property, have fun.
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So you need to steal others phone? Wow.
Gimme your paypal account so I can donate to you.
mikeeam said:
So you need to steal others phone? Wow.
Gimme your paypal account so I can donate to you.
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It's not stealing if they were left on your property. Now it's still not moral to just keep them IMO. I'd say, do your best to try to return the phones. If the kids come back looking for them, return them or ask for the parents to come get the phones. I highly doubt the kids will tell their parents the truth about how they lost their phones, btw. If you can't return the phones in a reasonable amount of effort, than at least you tried to do the right thing.
drkfngthdragnlrd said:
It's not stealing if they were left on your property. Now it's still not moral to just keep them IMO. I'd say, do your best to try to return the phones. If the kids come back looking for them, return them or ask for the parents to come get the phones. I highly doubt the kids will tell their parents the truth about how they lost their phones, btw. If you can't return the phones in a reasonable amount of effort, than at least you tried to do the right thing.
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Not trying to give it back, it is stealing, IMO. Even if you dont move a finger to try it, someone should call, just answer and say that the owner lost the phone. That isn't hard.
But, yes, I agree with the one that said that he should make them clean the pool for one mounth hahahahah
You can't live by that mindset. I mean, this isn't a life forum, so I don't want to get into this, but to say it is stealing to keep something that is on YOUR property, which appeared there without you personally inviting any guests over is ridiculous. It would be different if he invited friends over, and somebody left it... But that wasn't the case, but hey, whatever floats your boat. I wouldn't make an effort to return it, they didn't make an effort to respect his property.
So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk
japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.
Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!
newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.
LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium
How is this Sprints fault?
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I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.
So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!
newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.
I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.
Hey guys, assuming all goes well I am going to buy a e4gt off someone from craigslist and was wondering what I should do to make sure it works 100% aside from checking the ESN (which I believe I can use an app to do right?) Any tips will be greatly appreciated!
Have them meet you at a Sprint store.
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I would say, the most important is making sure you can activate it. (making sure the esn is clean) not too sure if there's an app that can do that though. not to my knowledge. and of course make sure it turns on!! lol. check camera make sure lens aint scratched up. and anything software wise, wouldn't matter cause you could always factory reset everything.
Tip to not get ripped off: Don't buy it from Craigs List... just my advice
You have very limited legal recourse if something goes wrong. If you do insist on purchasing this device from some random person on CraigsList here are a few things I would do if I were you..
Print the listing of the device off of CraigsList and keep it for your personal records
Take a pen and some paper, you'll need this in reasons I'll mention later
Take someone with you to witness the transaction
Pay with cashiers check or money order
Get a receipt!!!!!!! Have the seller sign it along with your signature, make two copies, one for you and one for them. Get the person you take with you to write the documents and sign it as a witness
If you have to pay cash, make sure you have proof of withdrawing that amount from your bank, don't use an ATM
Ask to get a warranty ensuring fuctionality and ability to activate the phone in writing and have both parties sign the document, again not just verbally. Get the person you take with you to write the documents and sign it as a witness
Call Sprint to check the ESN, don't just rely on the app to check it
Make sure the seller can provide you with a valid ID so you can get their home address and other information just in case you MIGHT need the information later
Basically you want to protect yourself from being ripped off
By getting their personal information, you will know who to contact if you need to sue them in small claims court. The steps above will also help protect you in the case you do need to take them to court
If they're not willing to do any of the steps, you might want to consider backing off from making the purchase
Sure this might seem overkill, I think they are good steps to take though
I know this is going to sound funny or silly or what ever, most of the tips I have given I have learned from watching judge shows!!
Craigslist cases are on People's Court a lot
Dude wtf
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Thanks for the responses guys. I had written craigslist to keep things simple, but judging by how much the situation changes when its someone you don't know, to clarify I am buying it from someone I know who has a connection with someone else, so I essentially do have a guarantee for getting my money back.
I have purchased and sold so many things on craigslist and truthfully I have never gotten ripped off. One time I bought something that was defective but the person claimed they never knew and gave my money right back.
rbtrucking said:
I have purchased and sold so many things on craigslist and truthfully I have never gotten ripped off. One time I bought something that was defective but the person claimed they never knew and gave my money right back.
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Same here. I have bought and sold many of things on CL, and things usually go well, Although the post above with the suggestions is a good idea. It may seem like overkill, and some of it may be, but precaution is always best when dealing with CL, its sooo random.
elephant007 said:
Tip to not get ripped off: Don't buy it from Craigs List... just my advice
You have very limited legal recourse if something goes wrong. If you do insist on purchasing this device from some random person on CraigsList here are a few things I would do if I were you..
Print the listing of the device off of CraigsList and keep it for your personal records
Take a pen and some paper, you'll need this in reasons I'll mention later
Take someone with you to witness the transaction
Pay with cashiers check or money order
Get a receipt!!!!!!! Have the seller sign it along with your signature, make two copies, one for you and one for them. Get the person you take with you to write the documents and sign it as a witness
If you have to pay cash, make sure you have proof of withdrawing that amount from your bank, don't use an ATM
Ask to get a warranty ensuring fuctionality and ability to activate the phone in writing and have both parties sign the document, again not just verbally. Get the person you take with you to write the documents and sign it as a witness
Call Sprint to check the ESN, don't just rely on the app to check it
Make sure the seller can provide you with a valid ID so you can get their home address and other information just in case you MIGHT need the information later
Basically you want to protect yourself from being ripped off
By getting their personal information, you will know who to contact if you need to sue them in small claims court. The steps above will also help protect you in the case you do need to take them to court
If they're not willing to do any of the steps, you might want to consider backing off from making the purchase
Sure this might seem overkill, I think they are good steps to take though
I know this is going to sound funny or silly or what ever, most of the tips I have given I have learned from watching judge shows!!
Craigslist cases are on People's Court a lot
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Hahahahahahaha is it me or the pay by check and receipt line definitely made me laugh... Thousands of transactions happen on Craigslist without an issue but the dozens that go through hit the web and the world is now afraid... I have sold a dozen or more phones on Craigslist without an issue. Just did a Iphone for a Galaxy 2 trade yesterday. Don't look like or act like a victim and have a little street smarts and you will be ok...
Surprise you did not ask them to fill out a W-9 for the sale.....LOL
I got my et4g on craigslist with no problems. The key is know what you are buying and to meet at a Sprint store. I got a near Mint one for 275 in the phx area. I didn't pay the guy till the service was on my phone either. First time getting a phone used and it was easy. Good luck
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