Develop Bugs

device not in device manager

hi
having problems with htc sync but cannot fix this until i at least get the phone to appear in device manager
at the moment, which i plug it in via usb (official htc cable) it charges but nothing shows in device manager so cannot even update drivers etc
running 32 bit win 7
any solutions welcomed
thanks

Once the relevant drivers have been installed, and your phone has been connected as an drive, it should show up under Disk Drives In Device Manager.
Download HTC Sync from here: http://www.htc.com/www/SupportDownloadList.aspx?p_id=312&act=sd&cat=3
Esnure that you have USB debugging enabled:
1. From the Home screen, press MENU, and then tap Settings > Applications > Development.
2. Make sure the USB debugging check box is selected.
After you have installed HTC Sync, turn off the phone and turn it back on again while connected to the PC via the USB cable, and then select the Disk Drive option.

if it only shows as disk drives, then it still wont work.
You should have an 'ADB devices' section at the top (or it might be called ADB interfaces, it's been a while since i did it on 7)
here, the phone should show as 'My HTC'
chances are that windows 7 decided it knew better and went and installed an 'HTC Dream adb composite device' from windows update instead of the ones installed by HTC SYnc
delete those or update manually to the My HTC ones and you should be good.
The disk drives is for the SD card and has nothing to do with the sync at all as far as i know.

thanks for the response, but the device just will not show in device manager
i have tried the above steps
any other solutions

PC can't recognize Desire

Searched other similar topics but not exactly what i was looking for, so here it goes.
My Desire won't connect to my PC. It asks for connection type (charge only etc.) but when i choose Sync or Disk Drive, my PC can't recognize them. I'm using Wind XP 32-bit and latest HTC Sync. I have already tried all USB ports, un/installing HTC Sync and different versions of it. Tried closing antivirus during install and during connecting. When i connect to PC, under device manager it shows Android Phone->Android Composite ADB Interface
I know that phone and cable is fine, because they work on my laptop with win 7 64-bit.
I'm going crazy, HTC help is also useless, in third letter they finaly understood my problem and all they suggested to do was close antivirus and try all USB ports. Please help me.

up........

It's clearly a driver problem.
Enter device manager, in "view" choose "show hidden devices". Then uninstall every driver for the desire (in "disk drives", "storage volume", and in "universal serial bus controllers" - that should be all the places they are; tip if you are not sure about some open properties and check what is says in "location" - should give you a hint).
Uninstall HTC sync again.
Restart win, plug the phone and let windows do the driver installing.

New hardware wizard can't find drivers.

Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.

I had problem with windows recognizing my htc Desire when I was connecting to my front usb ports on Desktop computer.
Problem was solved when I connected to back usb port, directly to motherboard.
I see you said you tried all ports but had to share my experience just in case you didn't try the back ports.

3722 said:
Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.
Click to expand...
Click to collapse
How i choose to search online? can't find that option
And if i connect my desire to pc, under device manager i can see other devices->Android Phone (after unsucsesful driver install) and if i select to uninstall that, is that enough to delete all drivers? can't find them any other place.

Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...

3722 said:
Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...
Click to expand...
Click to collapse
install software automatically doesn't give me that option...
But i have noticed this wierd behavior before. Like some time agi when i bought a steering wheel, it was impossible to get it working (similar problem, can't find drivers) luckily i was just about to do format c and reinstall xp and after that, no problem, installed first time... Same thing even with memory sticks, USB TV sticks and so on. How come my pc just sort of "loses" or messes up the drivers?! But i'm not going to do a reinstall, just too much stuff i need in my pc.

Is there anything else you can recommend tring?

Can't get Nexus 7 to show up on computer

Shows up on my laptop but not on my desktop, have tried back and front USB ports
have uninstalled USB drivers, reinstalled USB drivers (universal adbdriversetup6 downloaded from xda sources)
downloaded android SDK manager and installed whatever USB stuff it had there
used USBdeview to remove any nexus 7 related things and then re-install USB drivers
Cannot for the life of me figure out what's going on... can anyone help me please
When I plug it in my desktop it makes the sound like something got connected... even has the safely remove hardware thing with nexus 7 there, but nothing in my computer
also have tried with/without USB debugging
tried removing my rom and flashing stock etc
Nothing has worked so far

and yes forgot to put in the title but this is for the Nexus 7FHD 2013

Is there a chance you are using usb3.0 port and can switch to usb2.0?
I would suggest you backup, flash stock, and redo your driver deinstall/install on stock. Try to get it working there first. Make sure USB debugging is disable on stock.

sfhub said:
Is there a chance you are using usb3.0 port and can switch to usb2.0?
I would suggest you backup, flash stock, and redo your driver deinstall/install on stock. Try to get it working there first. Make sure USB debugging is disable on stock.
Click to expand...
Click to collapse
tried USB 3.0 as well as 2.0 on desktop doesnt work, shows up as a device on safely remove hardware, and I can also see it under other devices in hardware manager or whatever but doesnt display in computer
USB debugging enabled or disabled on stock doesn't work.. tried going back to stock and doing driver installation etc as well

In device manager are there any unknown devices?

Did you remember to
Originally Posted by Geodude074 View Post
When you uninstall the driver, make sure you check the option to DELETE the driver as well. Otherwise when you try to reinstall it, it will just reinstall the old driver again

Driver instal with WinXP
I went around with this problem after both my Win7 laptop and WinXP desktop both recognized my N7 2013 the first time I connected to them. I had no problem dragging and dropping files.
I had then returned the tab back to BB for a exchange for another. This time after setting up the tab and setting the MTP file toggle and USB settings correctly......The Win7 laptop worked find and recognized the N7 just like it did on the first tab. But now the WinXP desktop did not work and only saw the N7 as a ABD device.
You may already have the correct drivers (if not those are available here in several posts). You just have to direct windows driver update to the correct place for the MTP driver. Here is how i did it.
1. Open up the Device Manager on your PC and locate the Android device it sees. Select the update driver option and you get to the "Welcome to the Hardware Update Wizard" screen.
2. In this window it asks "Can Windows connect to Windows Update to search for software?" Select the 3rd option ' No, not at this time"
3. In the next window "This wizard helps you install software for...." Select the 2nd option "Install from a list or specific location (Advanced)
4. In the "Please choose your search and installation options" window... go down to the bottom and select "Don't search, I will choose the driver to install" option.
5. Now finally the window we need..... "Select the device driver you want to install for this hardware" The "show compatible hardware" button should be selected...if not check that box. You should see 2 choices in the "Model" area..... Google Nexus ADB Interface" and what we need to select " MTP Device" click on the MTP Device and hit next......it should install and your Nexus 7 should then show up properly.
Hope this works for all that have had a hard time as I did....I just found it odd after getting a replacement N7 my XP desktop did not recognize it as it did to the original one I used the day prior.

un1bomber said:
Shows up on my laptop but not on my desktop, have tried back and front USB ports
have uninstalled USB drivers, reinstalled USB drivers (universal adbdriversetup6 downloaded from xda sources)
downloaded android SDK manager and installed whatever USB stuff it had there
used USBdeview to remove any nexus 7 related things and then re-install USB drivers
Cannot for the life of me figure out what's going on... can anyone help me please
When I plug it in my desktop it makes the sound like something got connected... even has the safely remove hardware thing with nexus 7 there, but nothing in my computer
also have tried with/without USB debugging
tried removing my rom and flashing stock etc
Nothing has worked so far
Click to expand...
Click to collapse
Just go in settings then storage and then computer usb connection by opening preferences in storage and then make sure mtp is checked.

Thank you guys SO MUCH for the help... I actually just returned my unit to staples because those POS wont give me a price adjustment vs google play
Will buy another one from google play and follow steps in the thread!

un1bomber said:
Thank you guys SO MUCH for the help... I actually just returned my unit to staples because those POS wont give me a price adjustment vs google play
Will buy another one from google play and follow steps in the thread!
Click to expand...
Click to collapse
We are always here to help.
I remember few years back I installed miui ROM on my xperia n couldn't connect to PC , only to realise USB wasn't turned to mtp by default. I thought it was a bug, tried everything even to fix it only to realise this.

Thanks a lot !!! This solution worked perfectly for me
You saved lots of time for me
Thanks a ton :good::good::good:
Best regards,
RR215 said:
I went around with this problem after both my Win7 laptop and WinXP desktop both recognized my N7 2013 the first time I connected to them. I had no problem dragging and dropping files.
I had then returned the tab back to BB for a exchange for another. This time after setting up the tab and setting the MTP file toggle and USB settings correctly......The Win7 laptop worked find and recognized the N7 just like it did on the first tab. But now the WinXP desktop did not work and only saw the N7 as a ABD device.
You may already have the correct drivers (if not those are available here in several posts). You just have to direct windows driver update to the correct place for the MTP driver. Here is how i did it.
1. Open up the Device Manager on your PC and locate the Android device it sees. Select the update driver option and you get to the "Welcome to the Hardware Update Wizard" screen.
2. In this window it asks "Can Windows connect to Windows Update to search for software?" Select the 3rd option ' No, not at this time"
3. In the next window "This wizard helps you install software for...." Select the 2nd option "Install from a list or specific location (Advanced)
4. In the "Please choose your search and installation options" window... go down to the bottom and select "Don't search, I will choose the driver to install" option.
5. Now finally the window we need..... "Select the device driver you want to install for this hardware" The "show compatible hardware" button should be selected...if not check that box. You should see 2 choices in the "Model" area..... Google Nexus ADB Interface" and what we need to select " MTP Device" click on the MTP Device and hit next......it should install and your Nexus 7 should then show up properly.
Hope this works for all that have had a hard time as I did....I just found it odd after getting a replacement N7 my XP desktop did not recognize it as it did to the original one I used the day prior.
Click to expand...
Click to collapse

If nothing else here has helped you solve this issue, check my thread, it should be of some help to you...

I'm having an issue where I can connect to my laptop in debug mode, but I'm not able to connect in the MTP mode with debug turned off. I expected to be able to mount the device storage in either mode.
Is that correct? If so, any ideas? I do notice I can't seem to get the MTP driver to stay in device manager.
Rick

Google drivers not working on Nexus 5X/Marshmallow on Win7 - Is the phone too new?

I have my new Nexus 5X with Android 6 on it. I am trying to unlock and root.
I have enabled USB debugging and OEM unlock.
I have downloaded and installed the SDK package with Platform-Tools and drivers in the 'Extras' folder.
When first plugging in the phone I install the drivers with the 'Have Disk' and browse method.
Every time, installing the driver returns an Error 'Code 10 - device cannot start. 'Android ADB interface' shows up in device manager when I plug in the phone but with an exclamation point.
I have uninstalled, downloaded fresh drivers from other sources, reinstalled, tried plugging the phone in while in 'recovery' mode (starting by pressing all 3 hardware buttons).
I uninstall every time and reboot both the computer and the phone. The drivers simply won't work.
What is going on here? Is the phone/Android 6 still too new to unlock and root?
P.S. I should also say that I go into Developer options and change the Select USB Configuration between PTP and MTP (between which, I have not seen mention of the correct choice. Does it not matter?) - I cannot chose the others RNDIS, Audio Source, or MIDI; it seems to want to default to 'Charging' when I try to change to these choices.

Having the same issues on Windows 8.1. Can't get my 5x to connect to transfer files or to show up in adb.

Just need the right drivers. Download the driver files from here: https://www.dropbox.com/sh/e43knzpxvr9hzqi/AAC7Yiz8EShMpFiMkClPpkC5a?dl=0
1. Then with the phone plugged in and in PTP mode go into the device manager on your PC.
2. You'll probably have an Android device listed with an exclamation point showing. Right click on it.
3. Pick update driver.
4. Pick browse my computer for driver software.
5. Then pick "let me pick from a list of device drivers.
6. Then pick have disk.
7. Navigate to the folder you downloaded and select android_winusb
8. Let it install and you should be ok

bsinc1962 said:
Just need the right drivers. Download the driver files from here: https://www.dropbox.com/sh/e43knzpxvr9hzqi/AAC7Yiz8EShMpFiMkClPpkC5a?dl=0
1. Then with the phone plugged in and in PTP mode go into the device manager on your PC.
2. You'll probably have an Android device listed with an exclamation point showing. Right click on it.
3. Pick update driver.
4. Pick browse my computer for driver software.
5. Then pick "let me pick from a list of device drivers.
6. Then pick have disk.
7. Navigate to the folder you downloaded and select android_winusb
8. Let it install and you should be ok
Click to expand...
Click to collapse
I've got the same problems & the driver did not fix it. My computer won't use the android_winusb file gives me an error that it is not a 64 bit system fle. Same with te official google file.

ahunter said:
I've got the same problems & the driver did not fix it. My computer won't use the android_winusb file gives me an error that it is not a 64 bit system fle. Same with te official google file.
Click to expand...
Click to collapse
I was running into the same issue. The problem is you need to install them first as an ADB Interface Device (not composite) with the phone on and plugged in. From Device Manager choose the Google | Android ADB Interface (not the composite one. I saw another reference to making sure it's in PTP mode which may force it to this one as well but I didn't test). Then when you get into FastBoot mode on your phone and plug it in you can go through the same Update Driver steps and choose the "Android ADB Interface" for it as well when it shows the Nexus 5 with the yellow triangle. Then you should be good to go.

rgerrans said:
I was running into the same issue. The problem is you need to install them first as an ADB Interface Device (not composite) with the phone on and plugged in. From Device Manager choose the Google | Android ADB Interface (not the composite one. I saw another reference to making sure it's in PTP mode which may force it to this one as well but I didn't test). Then when you get into FastBoot mode on your phone and plug it in you can go through the same Update Driver steps and choose the "Android ADB Interface" for it as well when it shows the Nexus 5 with the yellow triangle. Then you should be good to go.
Click to expand...
Click to collapse
My phone shows up as a portable device/Nexus 5x . Are you saying it should be in Device Manager choose the Google | Android ADB Interface?

ahunter said:
My phone shows up as a portable device/Nexus 5x . Are you saying it should be in Device Manager choose the Google | Android ADB Interface?
Click to expand...
Click to collapse
Sorry. I should have been more specific. Part of it is I did so many different approaches they've bled together in my head and I was on my way out the door yesterday when I fired off the reply.
To try to break it down from memory (going to throw in a couple of different options since I can’t seem to fully uninstall / reinstall so please provide any corrections once you get it to work or let me know if anything doesn’t match what you find and I’ll try to remember from there):
Phase I (phone on and connected to computer):
Open Device Manager. My phone shows as Android Device | Android Composite ADB Interface or Android ADB Interface.
If it is the Composite version, I believe I had to update it to the straight “Android ADB Interface to get Phase II to work)
If you don’t see that, look to see if you have any uninstalled devices by scanning for new. If so, then right click on that device, and choose “Update Driver”
Choose “Browse my computer for driver software”
Choose the “Have disk” option and browse to your USB Driver folder
From there, choose “Google | Android ADB Interface”
Phase II (phone in recovery connected to computer)
On phone, choose “Update device from ADB”
Open Device Manager and you should see the Nexus 5 under Other Devices with the yellow triangle.
Right click on it and “Update Drivers”
Choose “Browse my computer for driver software”
Choose “Let me pick from a list….”
Choose “Android Device”
Choose “Android ADB Interface”
Now you should be able to push the update over

Simple method: What I did was plug it in and wait for it to show up in device manager. Then I deleted the device (the one that shows adb) from device manager. Then I unplugged the device and plugged it back in... Then waited for drivers to install on it's own. Everything was good after that.

I have no trouble other than on Windows 10. Windows 10 doesn't even show the drivers from a list to install.
Sent from my Nexus 5X using Tapatalk

I followed this to get my Nexus 5X detected on my Windows 10: http://stackoverflow.com/questions/...ould-we-use-for-the-nexus-5/19839812#19839812

I have no trouble with Fastboot or adb. It only happens when I try and sideload. I end up have to use my Macbook Pro to sideload.
Sent from my Nexus 5X using Tapatalk

bsinc1962 said:
Just need the right drivers. Download the driver files from here:
1. Then with the phone plugged in and in PTP mode go into the device manager on your PC.
2. You'll probably have an Android device listed with an exclamation point showing. Right click on it.
3. Pick update driver.
4. Pick browse my computer for driver software.
5. Then pick "let me pick from a list of device drivers.
6. Then pick have disk.
7. Navigate to the folder you downloaded and select android_winusb
8. Let it install and you should be ok
Click to expand...
Click to collapse
I wish it were that easy. But, no, this does not work. Nor do I believe my issue is the same as you others here, as I have Windows 7 and not the 8.1 and 10 issues that you are having.
No, no matter what driver I use, including any from your kind link, bsinc1962, they return an error, code 10 when trying just to install the drivers. I cannot go further.
What is this Code 10 error preventing drivers from installing?

USB Device Not Recognized - Win10

tl;dr: Boot your Moto in Fastboot mode with USB connected to PC for it to recognize the device, then reboot normally.
For those with issues with their PC recognizing the device, in my case Verizon's Droid variant. I racked my brain all weekend and tried multiple different cables and PCs in order to push some ADB commands and transfer files with nothing seeming to get the PCs to recognize the phone. I just now rebooted into Fastboot mode and the PC now recognizes the phone, both in Fastboot and under normal boot. Hope this helps anyone with a similar problem. Cheers!

I have tried this method and still the PC does not see the Phone in File Transfer mode but will see it in Photo transfer.
Help, I have the Moto 6.4 drivers installed, when I check device Manger on the PC i see "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
If I try to force a driver update I am told the "INF" is invalid. Any suggestions are welcome, this has me scratching me head and is driving me nuts.

Connect your phone first
and Choose Usb to File Transfer in Mobile
In PC
Go to the Device Manager
And you will see Portable Devices
and there your Device Name or Unknown Device
Open it By clicking Double
Click Driver
ThenUpdate Driver
then you have tow option to fix
1.Search automatically for update driver software
2.Browse my Computer for driver software
I recommendedd OPTION 2
then come up two option
1.Browse driver software
2.Let me pick from a list of device drivers on my computerr
I recommended OPTION 2
and computer will show you all Compatible driver
I recommended to select MTP USB Device
THen NEXT NEXT BOOM

mijing said:
Connect your phone first
and Choose Usb to File Transfer in Mobile
In PC
Go to the Device Manager
And you will see Portable Devices
and there your Device Name or Unknown Device
Open it By clicking Double
Click Driver
ThenUpdate Driver
then you have tow option to fix
1.Search automatically for update driver software
2.Browse my Computer for driver software
I recommendedd OPTION 2
then come up two option
1.Browse driver software
2.Let me pick from a list of device drivers on my computerr
I recommended OPTION 2
and computer will show you all Compatible driver
I recommended to select MTP USB Device
THen NEXT NEXT BOOM
Click to expand...
Click to collapse
BOOM, Thank you worked like a charm... after trying every other way I could think of was driving me nuts.

mijing said:
Connect your phone first
and Choose Usb to File Transfer in Mobile
-- snip --
THen NEXT NEXT BOOM
Click to expand...
Click to collapse
Thanks so much! Was having same issue as OP but with Win 7 and Moto Z2 Force. Even with the Motorola Device Manager app installed, I the device kept showing up as "unknown" in Windows Device Manager.
I've updated your steps to include one you left out (in bold):
Connect your phone first
and Choose Usb to File Transfer in Mobile
In PC
Go to the Device Manager
And you will see Portable Devices
and there your Device Name or Unknown Device
Open it By clicking Double
Click Driver
ThenUpdate Driver
then you have tow option to fix
1.Search automatically for update driver software
2.Browse my Computer for driver software
I recommendedd OPTION 2
then come up two option
1.Browse driver software
2.Let me pick from a list of device drivers on my computerr
I recommended OPTION 2
and computer will show you all Compatible driver
I recommended to select Mobile Device
Then select MTP USB Device
THen NEXT NEXT BOOM​