Develop Bugs

HTC Sync not connecting ..... (HTC Sync 2.0.28 with Vista)

Got my first android after using WM for years.
Tried everything to get HTC Sync to work but in vain.
Installed HTC Sync that came with phone on the SD card i.e., version 2.0.28.
Tried different USb ports on laptop running Vista but still no connection.
Can anyone help in getting HTC syn to work please ????

You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
Have You changed USB connection on Desire to HTC sync?
Dos it find new hardware on PC? Does it installed correctly drivers?
If all is OK, so You should have in bottom right corner of HTC sync written connected.

tickmaster said:
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
YES
Have You changed USB connection on Desire to HTC sync?
YES
Dos it find new hardware on PC?
YES
Does it installed correctly drivers?
YES
If all is OK, so You should have in bottom right corner of HTC sync written connected. NOThere is HTC Syn in corner, but DISCONNECTED
Click to expand...
Click to collapse

Try installing HTCSync again.

EroThraX said:
Try installing HTCSync again.
Click to expand...
Click to collapse
Already installed three times.

No luck so far. Please help. I try this three times everyday since I got my desire. Don't know what am I doingwrong. Installed/re-installed HTC sync on Vista laptop multiple times. Each time restarted computer. Connects device, USB device detected and installed successfully. HTC Sync option selected on attaching USB to device and computer ....... after trying for 30 seconds, gets msg on the device that "unable to find HTC sync on your PC". Though it is open in front of me.

Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?

scotch whisky said:
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
Click to expand...
Click to collapse
It easily mounts as a Disk Drive.
Disabled firewall/Antivirus too.
Got USB 2.0 ports. Its Sony Vaio with Vista, less than 2 years old.

Umm..............
Are you loading HTC Sync twice. It sits in the tray. To sync you do it all from the desire. Plug in USB lead, switch from charge only to HTC sync, after 20 to 30 secs it should connect then press sync now.

im having exactly the same trouble, let me know how fixing this goes!

I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.

dr_s said:
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
Click to expand...
Click to collapse
Hi there,
what version of Windows are you running? Is it 32/64-bit?

Did you try different USB slots on your computer? Cured the connection issues for me.

Hello,
I use this
http://www.htc.com/fr/SupportViewNews.aspx?dl_id=933&news_id=631
She works fine with my Desire with W7

Ensure your phone is setup to recognise HTC Sync:
1- From the Home screen, press MENU, and then tap Settings -> Accounts & sync.
2- On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3- If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4- When the Phone Connection Wizard is displayed on your computer, click Next.
5- Enter the name you want for your phone, and then click Finish.
Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.
If you still are unable to connect, please try the following (On a Vista 32-bit computer):
1- On your phone go to Settings -> Applications -> Development and turn USB Debugging ON.
2- Turn OFF your Desire and OPEN HTC Sync on your computer.
3- Connect USB cable to computer AND THEN to your phone.
4- Turn ON your phone again.
5- Now you should see a sync icon aside of the USB icon on your Desire's status bar. Pull the notification bar down and click on the sync icon and follow the steps in the HTC sync manager on your computer.
If still unresolved, try this:
1- Navigate to c:\program files
2- Create this directory structure underneath \HTC\HTC Driver\Driver Files\Vista_x86\
3- Unzip the uploaded zip file to that folder http://www.megaupload.com/?d=VCAV799X
4- Plug Phone into Computer via USB
5- Under Notifications Mount as USB Drive
6- Navigate to Storage Card\HTC Sync Tool_2.0.28\HTCSync_2.0.28 an run
7- Reboot
8- Open HTC sync, plug in your phone and follow the Wizard

First time I install HTC Sync( on my PC with Vista(32bit), it can not connect the Desire. I read the help file again, then I stop anti-virus software and re-install HTC Sync, and then it works fine.

@ Mastoid. Thanks for detailed reply and your help. However, nothing worked yet. Your file at megaupload is "unavailable" and therefore I haven't been able to try the third option.

OK - I was in the same boat and thought I had got one step closer but now back at square one::
Windows 7 32bit - and a 1 week old install so as clean as it gets - on a 1 yr old usb2.0 dell. Brand new desire - likewise.
Initially installed HT Sync from web site - no luck despite all the usual shutting down of firewalls (zonealarm & Windows) / AV (avira) / multiple reboots of PC & Desire.
Uninstalled HT Sync and associated driver.
Installed the version that came on SD card.
Rebooted Desire & PC.
Plugged USB into a different port (in case).
Win reported "android phone usb device - ready to use" but still couldn't find HTC Sync.
Then I disabled Avira AV and eureka - I connected.
Renabled AV and couldn't connect again.
Disabled it and connected again - left the default "My Desire" as device name and seemed to be paired with the PC.
Rather than syncing there and then I decided to check I could replicate the connection so I unplugged the desire without syncing.
WITHOUT CHANGING ANYTHING with the previously successful setup I immediately plugged the desire in again and ... no connection and cannot find HTC Sync.
I have now spent another hour plugging in and unplugging rebooting enabling disabling and I simply can't get a connection again - DAMMIT.
One thing I do notice though is that regardless of the fact I have turned off the annoying "usb debugging" in settings/apps/developer (that box is thouroughly unticked) it continues to run whenever I connect via HTC sync (HDD mode is fine btw).
It was running when I connected successfully though so my first thoughts that this was responsible somehow seem unfounded.
I'm now wrestling with a new OS on my PC and my mobile and am pulling my hair out - any thoughts / suggestions (other than "HTC Sync is ropey, unstable and doesn't play well with other apps) would be a blessing.
Tnx, M1

@ Mark, I am still in that boat with a hole.... sinking. No luck with HTC Sync. Tried all suggestions/advice. Both versions 2.0.28 and newer 2.0.33. Disbaling antivirus, all processes, multiple re-boots, multiple usb ports ....... I have given up.

Currently focused on Drivers and that "usb debugging" mode that just won't turn off.

HTC Sync

i have had a rooted G1 for about a year and a half. i just recieved my Evo this morning.
the issue is I open sync on my pc, connect the phone and select htc sync from drop down. htc sync on the phone says that my vista pc does not have sync.
i have tried installing sync from the stock sd card and downloaded from htc.com
nothing seems to work. i saw similar questions asked several times but not clearly answered. if anyone can offer some suggestions i would be grateful.

Try uninstalling HTC Sync from your PC. And then reinstall the one from the website (it's the latest version compared to the one in the SD card). After installation run HTC Sync and connect the USB cable to your PC (don't connect the other end of the USB cable to the Evo yet). Then connect your Evo to the USB cable. If it doesn't work, try restarting your PC and then connecting it again. If it still doesn't work, try a different USB cable. I don't know if it will work but those are the procedures I'll be doing if I'm in your shoes. Sometimes USB cables and it's accompanying software are not that Plug N Play as we want them to be.

joackie27 said:
Try uninstalling HTC Sync from your PC. And then reinstall the one from the website (it's the latest version compared to the one in the SD card). After installation run HTC Sync and connect the USB cable to your PC (don't connect the other end of the USB cable to the Evo yet). Then connect your Evo to the USB cable. If it doesn't work, try restarting your PC and then connecting it again. If it still doesn't work, try a different USB cable. I don't know if it will work but those are the procedures I'll be doing if I'm in your shoes. Sometimes USB cables and it's accompanying software are not that Plug N Play as we want them to be.
Click to expand...
Click to collapse
Attempting that now. thank you.
I did as you suggested, even used my wife's data cable for her pre. and still nothing.
just to clarify...all i (should) have to do is open sync on the computer and then choose sync from the notification dropdown after connecting to usb, right?

maybe someone else has had and fixed this problem? i am unable to root without htc sync working.

2) Make sure your phone is set to USB debugging
3) Add the downloaded Vista drivers folder to the aforementioned location.
4) Go into the Device Manager (Start > Control Panel > Device Manager) and look for 'ADB Interface' or similar and expand that.
5) Right-click on the item under that and go to properties.
6) Click Update Driver and then "Browse my computer for driver software".
7) IMPORTANT STEP: Click the link, "Let me pick from a list of device drivers on my computer"
8) Click "Have Disk" and Browse to the location where you put the HTC Driver folder and open the Vista 64x folder.
9) There are two INF files in there. Choose 'htcrndis.inf' and click Open.
10) Click Okay and the device shown will be "My HTC". Select that and click Next to install.

sorry to be annoying. it is killing me to not root this device. any help?

garyfunk said:
2) Make sure your phone is set to USB debugging
3) Add the downloaded Vista drivers folder to the aforementioned location.
4) Go into the Device Manager (Start > Control Panel > Device Manager) and look for 'ADB Interface' or similar and expand that.
5) Right-click on the item under that and go to properties.
6) Click Update Driver and then "Browse my computer for driver software".
7) IMPORTANT STEP: Click the link, "Let me pick from a list of device drivers on my computer"
8) Click "Have Disk" and Browse to the location where you put the HTC Driver folder and open the Vista 64x folder.
9) There are two INF files in there. Choose 'htcrndis.inf' and click Open.
10) Click Okay and the device shown will be "My HTC". Select that and click Next to install.
Click to expand...
Click to collapse
is this folder in the sdk? where do i download from?

ok. so i go into device manager and and the "my htc" device has a triangle with a ! in it. under properties it says windows cant initialize the device driver. i go to driver properties and find "C:\Windows\system32\Drivers\ANDROIDUSB.sys and CWindows\system32\WdfCoInstaller01007.dll". i go to the appropriate folders and delete them and then install C:\Programfiles\HTC\HTCDriver\DriverFiles\Vista_x86\htcrmdis.inf i do this based on someones advice. i then reboot the computer, go to device manager, plug in phone, and the drivers are right back to "C:\Windows\system32\Drivers\ANDROIDUSB.sys and CWindows\system32\WdfCoInstaller01007.dll"
which driver in the htc drivers file should i be using?

PC can't recognize Desire

Searched other similar topics but not exactly what i was looking for, so here it goes.
My Desire won't connect to my PC. It asks for connection type (charge only etc.) but when i choose Sync or Disk Drive, my PC can't recognize them. I'm using Wind XP 32-bit and latest HTC Sync. I have already tried all USB ports, un/installing HTC Sync and different versions of it. Tried closing antivirus during install and during connecting. When i connect to PC, under device manager it shows Android Phone->Android Composite ADB Interface
I know that phone and cable is fine, because they work on my laptop with win 7 64-bit.
I'm going crazy, HTC help is also useless, in third letter they finaly understood my problem and all they suggested to do was close antivirus and try all USB ports. Please help me.

up........

It's clearly a driver problem.
Enter device manager, in "view" choose "show hidden devices". Then uninstall every driver for the desire (in "disk drives", "storage volume", and in "universal serial bus controllers" - that should be all the places they are; tip if you are not sure about some open properties and check what is says in "location" - should give you a hint).
Uninstall HTC sync again.
Restart win, plug the phone and let windows do the driver installing.

New hardware wizard can't find drivers.

Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.

I had problem with windows recognizing my htc Desire when I was connecting to my front usb ports on Desktop computer.
Problem was solved when I connected to back usb port, directly to motherboard.
I see you said you tried all ports but had to share my experience just in case you didn't try the back ports.

3722 said:
Choose to search online then.
Set the desire in disk mode and connect it again to the PC.
If it again doesn't work, you have not fixed your drivers.
Click to expand...
Click to collapse
How i choose to search online? can't find that option
And if i connect my desire to pc, under device manager i can see other devices->Android Phone (after unsucsesful driver install) and if i select to uninstall that, is that enough to delete all drivers? can't find them any other place.

Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...

3722 said:
Select "install software automatically" and then "yes, this time only"
This should not have been needed, though. As XP should recognize your device as a usb mass storage device.
And as for the second - have you deleted them while the desire is NOT connected as described in my first reply?
If you could not manage to fix it again, maybe you should reinstall XP, at least then the drivers will be okay...
Click to expand...
Click to collapse
install software automatically doesn't give me that option...
But i have noticed this wierd behavior before. Like some time agi when i bought a steering wheel, it was impossible to get it working (similar problem, can't find drivers) luckily i was just about to do format c and reinstall xp and after that, no problem, installed first time... Same thing even with memory sticks, USB TV sticks and so on. How come my pc just sort of "loses" or messes up the drivers?! But i'm not going to do a reinstall, just too much stuff i need in my pc.

Is there anything else you can recommend tring?

[Q] Drive Mode Windows 7

Hello,
I just got my Evo. Love it.
My question is, I enter drive mode on Windows Vista, but when I try to enter drive mode on Windows 7, the drive does not show up. In the device manager, it shows up as an unknown device. In devices and printers, it shows up as an Android phone. ????
Any help would be great!!!

did you install htc sync on the windows 7?

Mine did the same thing on Windows 7. Actually I'm on my third Evo & all of them were like that. I never got the option to choose in the notification bar & HTC Sync never helped, the phone wasn't recognized.
Make sure you're using the cable that came with the phone or at least one shorter than two-feetish. Long 3rd party cables won't work. Download widgetsoid 2.x from the market, it's a power control widget & it's great. Make a 1x1 switcher widget & only select "usb storage" under the first category. Ignore all of the other options because you'll be removing it after anyway. On the bottom panel, scroll all the way to the right & click apply. Sorry for the lengthy description, I'm not sure how well you know how to work your phone. Okay, turn on USB debugging in settings > applications > development. If you feel the need you can reboot your phone. Be sure to not kill anything.
Connect the cable to the computer. You should get a notice that usb debugging is on, don't touch it. Find the widget you made & touch it. You should connect after a couple seconds. If it tells you to connect your phone first, then it isn't working & this advice was pointless.

minics04 said:
Hello,
I just got my Evo. Love it.
My question is, I enter drive mode on Windows Vista, but when I try to enter drive mode on Windows 7, the drive does not show up. In the device manager, it shows up as an unknown device. In devices and printers, it shows up as an Android phone. ????
Any help would be great!!!
Click to expand...
Click to collapse
The device it's seeing is the adb interface from the phone (Unknown Device). If you enter storage mode (ie Cable plugged in -> Notifications > USB Connected > Turn on USB Storage), it is a different device that should be recognized by Win7 native drivers. If not, you could try installing HTC Sync and then rebooting, then plugging in your phone and try that.
Worst case, get a microSD-SD adapter that will let you put your SD card direct in the PC (not the best solution, but it works).

[Q] Still Can't connect to Win7 PC (driver issues?)

Hi there.
I picked up a refurbed Incredible 2 (running 2.3.4) and am trying to get it to connect to PC so I can move files across between the PC and either internal memory and/or microSD cards. I'm having no luck on Windows 7.
I changed the Default Connection Type from Charge Only to Media Sync / Disk Drive / HTC Sync (after installing the HTC Sync software - NOT the HTC Sync Manager, which apparently only supports the newer phones) to no avail. I've tried them all, and they all have the same issue. I've done this both with and without USB debugging checked, and with "Unknown Sources" ("allow installation of non-Market apps") checked. I've also tried uninstalling Sync, installing Sync Manager, trying again (no change), and then reversing it (uninstalling Manager, and reinstalling Sync) - again, no change. Sync does not see the phone while connected and in "HTC Sync" mode via the Default Connection Type (or anything else).
When I plug the phone in to the PC the PC shows a "USB Device not recognized" and sometimes I will get a "Driver did not install successfully" message. Device Manager is showing one Unknown Device with a "!" issue under the USB controllers category I'm assuming is the problem. There is also nothing showing up under the Disk Drives category in my Device Manager other than my hard disk, even though some of the guides I'm looking at say I should have something related to the phone in there.
I've tried connecting it with 2 different USB cables, just in case the one that came with it was not fully functional. I've used the second cable for data transfer in the past, so it should work. No difference.
I've restarted several times, with and without the microSD card installed. I've tried unmounting and remounting the card as well, no difference.
Am I missing some kind of Win7 drivers for the Incredible 2 that are not installed automatically and/or with the HTC Sync install? I've seen some references and links to HTC drivers that are apparently not on the HTC site, but I am very leery of downloading an .EXE from a random website and just installing it to see if it works. I'd think if this was necessary, it would be on the HTC site.
Anyone know what gives here? I can't think of anything else to try.
Am I a complete newb here, or is this potentially an issue with the refurb'ed phone?
Thank you very much for any assistance!

I use the driver linked on the revolutionary.io site (http://downloads.unrevoked.com/HTCDriver3.0.0.007.exe) and I have never had an issue.
Sent from my DInc2...

update
Hi there.
I attempted this, but still no change. Do you know where this installs the drivers to, so I might try to manually point the Device Manager "Unknown Device" to them?
When I try to update the driver via Device Manager, however, it is telling me the following:
"Windows encountered a problem installing the driver software for your device.
windows found driver software for your device but encountered an error while attempting to install it.
'Unknown Device'
Windows has stopped this device because it has reported problems (Code 43)"
Thank you for any further assistance or ideas.

Doesn't matter where you place them but you'll need to go to control panel/system/device manager find the device with the issue and select update driver.... Then it should be recognized
Sent from my HTC Droid Incredible 2 using xda app-developers app

OP - do you have any other USB device drivers for other smartphone(s) installed on your PC? If so, uninstall all of them and reboot it clean.
Assumed that you are running VZW stock software - phone isn't rooted ?
Is your HTC Installer running this version - 3.0.0.007 - that's mine (have it running on W7 Pro and Ultimate on desktop & 2 laptop, no problems for me - I also have it running Win 8.
Uninstall HTC Installer & reboot - without connecting the phone. Turn off firewall & antivirus on your PC temporary, reconnect the phone & follow the prompts to reinstall HTC drivers. Once it's done, disconnect the phone & power down the computer.
Restart the PC and then reconnect the DI2 to it, hopefully - it will recognize the phone and allow you to connect & recognize the mSD card for data transfer, etc.
Please post any specific error messages as you see them. Good luck.

A common cause of "unrecognized USB device" is a bad cable. Try another. Or, try a different USB port on your PC.