Just need to cents from those who have TP2. I got my phone from Telus (Canada) and couldn't have been more happy with the phone..............except. I get home and have little to no reception? I went from the Mike network to PCS. Two of my kids have cheap phones on telus and get at least one bar and most of the time 2-3 bars in our house.
On my Mike I was getting full bars all the time. On the TP2 I was getting 0-1 bars?????? Standing beside my daughter, she was getting 3 bars and I was getting only 1? In the first two days I was missing calls. They would go to my voice mail even with the phone on. I called my cell from my home and the first 3 calls went to voice mail before the 4th went thru!! I went back to the store and they showed me how to do a tower release and then tower upgrade. It didn't help. The second time back to the store they tried to get me to exchange it for a blackberry. Side by side the blackberry was getting 2 more bars than my TP2? They got another new TP2 out and the reception was the same on it as mine! So it wasn't just my phone. With telus you have 48 hours to cancel your contract so I returned it.
Has anyone else had similar issues.
I have considered purchasing an unlocked TP2 and use it on the rogers network as my friend gets 3-4 bars in my house but again will the TP2 still only get 0-1 bars on rogers as well?
Any suggestions would be great.
P.S. In the short time I had the phone I was extremely pleased. Would love to try the touch diamond 2, but would have to ensure the reception before purchasing.
Thanks
There are actually threads on this and it's a mixed bag. Some people complain that they have poor reception and others say that they have good reception. And just like you the ones with poor reception compare it to other phones. But the same with those that say they have good reception. If I remember correctly one guy said he actually had more bars than on a sony experia and a blackberry.
It may just have to do with the Radio rom and could possibly be fixed by flashing the radio. Can't be certain though.
How do you do a tower release and then tower upgrade?
leanne said:
How do you do a tower release and then tower upgrade?
Click to expand...
Click to collapse
Yeah! First time hearing about that.
In my house I get 2 bars tops and sometimes 3 all this on 3G. Here and there I see 1 bar but that doesn't last. 3 bars on 3G runs just as fast as my WIFI in my house. Well it seems like it to me, but I would have to do a test. When I was using my Blackberry 8900 which is EDGE. I got 2-3 bars on that, but the connection (NET) was so slow in my house! Good thing I have WIFI when it comes to using the net on the BB in the house. Calls were fine so that wasn't a problem at all.
That's the worse when you have bad reception in the house! The place where you spend most of your time.
my g1 which is on WCDMA only gets 2 bars
while my TP 2 has 1 bar
luckily the TP 2 has excellent wifi reception with my home router..
so i cant complain
leanne said:
How do you do a tower release and then tower upgrade?
Click to expand...
Click to collapse
The Telus rep told me that when cell phones have more than one tower in range, the phone will drop the weakest signal and connect to the strongest one. She said that sometimes phones won't release until the signal it is on becomes to weak to receive then it drops it to search for another signal.
I don't have the instructions with me right now, but any telus rep should be able to tell you how to do it.
I think ????? it was *22803, listen to message, then 1, listen to message, then 2, then wait for confirmation.
I will post back when I find the instructions.
solsearch said:
It may just have to do with the Radio rom and could possibly be fixed by flashing the radio. Can't be certain though.
Click to expand...
Click to collapse
I was nervous about flashing a new rom in the event I had to return it. Guess I should have searched the forum more as I loved the phone, but couldn't live with missing calls while at home. I tried to have "call forward on not answered" put on my account but I was told that option was only available on business accounts and also it wasn't available in Ontario. I tried calling customer support a couple of times hoping to get someone who know how to get me that option with any luck.
if this is of any help; within the last 5 years I've used the Dash 1 (S620) the Dash 2 (S630), Wing (P4350) and now the TP2.
For my specific, the TP2 is equal to (or slightly better) than those past phones in the reception catagory.
Hey, I bought my touch pro2 2 months ago and i keep missing calls from time to time. The phone is next to me on the table, i have full signal and i just missed 2 calls And it happens from time to time buts enough to bother. For 2 months i missed about 15 calls. I'm using the original ROM from HTC with WM6.5. Any suggestions?!
Are you on AT&T? If so, I've seen the same thing and it's probably an AT&T network issue rather than a phone problem.
Occasionally, the same thing happens to me, and it hasn't been just on the Tilt2. It looks like when there's too much traffic on the network, calls get sent immediately to voicemail without the phone even ringing.
We're (me and lots of friends) having the same problem with T-Mobile for the last few weeks. I think it might be related to excessive use of 3G in the network.
No, guys. I use unbranded phone, im from Bulgaria. Strangly I've used Nokia 5800 for 6-7 months and never ever had that problem. My sister now uses the phone and never happened either. I looked in the settings of the phone and now I'm testing whether the problem will be solved if i choose the network and tha band manualy, not in automatic mode. So far so good but I''ll post the result after 2 or 3 days because the problem occurs from time to time.
Well after i set the band and network manualy (not in automatic mode as default) I haven't missed a single call. So I think this is a possible solution for now.
So my wife's captivate glide seems to have this problem:
- her glide (everything is stock) often never rings when someone calls her. No missed call notification, just a voicemail if the person decides to leave one.
-yesterday at home I called her phone from both my cell (motorola Atrix, HSDPA) and landline...no ring. Immediately afterwards from my landline to my Atrix, phone rings. Signal strength is around -70dBm for both the Glide and Atrix. I turned on airplane mode on the glide and then off. Called again from our landline and the phone rings on the glide.
Is it the cell tower? phone?
First thing - is the ringer volume on?
ringer volume is on...the glide was in front of me while I was dialing it from our landline or from my Atrix. The glide did not pop up the incoming call screen or ring until I turned on/off airplane mode, which is not a suitable workaround.
cell signal strength from my atrix shows -83 to -91 dBm. cell tower is ~488m away (using the open signal app)
I get this too sometimes.
Could never figure out why if it's hardware or software.
Anyone else have this issue?
I don't have this issue but I never receive calls and when I do it rings
-sent from my insanely awesome captivate glide-
my dads phone (a basic nokia on at&t) does this on occasion the phone has to be rebooted & it works fine. it happens after he goes to their summer home (300 miles away & in a rural area w/ LOTS of at&t dead spots). it does appear to be a tower/roaming type thing.
Get a new sim card....
Sent from my SAMSUNG-SGH-I927 using XDA
My wifes does that as well I think it's a damn att thing honestly
Sent from my SAMSUNG-SGH-I927R using XDA
gnahc79 said:
phone often never rings when someone calls. No missed call notification, just a voicemail if the person decides to leave one.
Click to expand...
Click to collapse
I've summed this up as an AT&T issue. Have been with them since the Cingular days and every phone I've ever had with them has exhibited this behavior. Making the switch to T-Mobile now that I can get an unlimited everything plan for $60/month
L4T
Lookin4Trouble said:
I've summed this up as an AT&T issue. Have been with them since the Cingular days and every phone I've ever had with them has exhibited this behavior. Making the switch to T-Mobile now that I can get an unlimited everything plan for $60/month
L4T
Click to expand...
Click to collapse
Thing is for when I did my test, my phone (Atrix) got the incoming call from our landline and my wife's phone (Glide) did not. Both have the same band support, maybe the Glide was on a different band?
My wife's phone has the same problem!
My wife's phone has the same problem! She complains about it all the time, and I have no idea what to do. Everything is stock.
It regularly doesn't ring. Like more than twice chunks of time a week.
I do notice that the Glide goes from HSPA to UMTS to HSDPA (in Status->Mobile Network Type) when I enable and then disable airplane mode. The Atrix stays on HSPA when I enable and then disable airplane mode.
I think when the Glide was not receiving calls it was in UMTS. Atrix was in HSPA.
I know someone else with a Blackberry on AT&T that has this problem sometimes. My Glide on AT&T had this problem the other day. I think it's a network thing.
At least if you use Google Voice for voicemails you will always get an e-mail that you missed a call even when the phone doesn't even show a missed call and the caller doesn't leave a voicemail.
Can any of you follow up on this? Did you ever get the problem solved? Did switching phones or SIMs help?
I'm collecting info on this thread: http://forum.xda-developers.com/showthread.php?t=1779654 so we can assess the extent of this issue.
Not just an AT&T problem, it happens to me on Rogers in Canada. It happened to me just earlier today.
Mine has periods of time where it will do this, maybe an afternoon or a full day, then it goes away. Not often maybe once every couple of months. I suspect it is the carrier.
Sent from my SAMSUNG-SGH-I927 using xda app-developers app
I had the same problem and for me, I found that "viper" program is causing it... It takes hold of the phone functionality and prevents the android phone app from triggering the ring and lighting the screen ... I unistalled it and every thing is back to noramal :good:
Me and the Mrs have the same problem all the time. There is no telling how many calls we miss.
Lookin4Trouble said:
I've summed this up as an AT&T issue. Have been with them since the Cingular days and every phone I've ever had with them has exhibited this behavior. Making the switch to T-Mobile now that I can get an unlimited everything plan for $60/month
L4T
Click to expand...
Click to collapse
I'm with Lookin4Troubleon this one and think this is an AT&T issue (who I have also been with since Cingular).
New Motorola Atrix HD, working fine, left on a desk in a well serviced area having never left range of the tower to which it is connected. After a period of time although the phone shows full bars and a 4G connection, when a call is dialed from the phone it realizes that it is not on any network and re-initializes it's network connection, going through the various icons and network types until it gets to 4G and then the call goes out. While the phone is in that limbo state (full bars and 4G icon but not actually connected to the network) incoming calls go straight to voice-mail and no alerts for missed calls or voice mails are sent to the phone... until the process of making an outgoing call from the phone forces it to re-find the network - then incoming calls and voice mail alerts function... until the next instance. This happens several times a day and I have been unable to logically connect the problem it to any activity starting at the phone.
In the early days of 3G this used to happen a lot because the phones (referring to Motorola Razer V3xx) were unable to cleanly release a tower going out of range and attach to a tower coming into range as you traveled. Compounding the problem was the fact that the phones would not fall back on a different network band as they should have when the 3G connections were bad... because bad 3G connections were not being detected by the phone.
Same sh!t, different day! The new generation of 4G phones on AT&T are as bad as ever at falling back to the older network type when needed AND somehow the combination of AT&T and Motorola have managed to recreate this problem on stationary phones in good coverage areas. GOOD GRIEF.
Working my way through some tech levels at Motorola and AT&T. I've always suspected that this has to do with the phone not properly switching between the various networks it uses for calls and data, and to my amazement AT&T leaned towards blaming their own service issues along those very lines of thought. They seem to be having issues managing their 4G LTE stuff. If their next round of escalation does not find an answer I'm going to try forcing WCDMA connection (4G without LTE) to see if the issue relates to the toggle off/on of the LTE component. The LTE indicator is on for data and off for calls and there is a brief moment where the signal dips to zero bars during the transition. The 2 screenshots below show network state during a "4G" call and after call has ended. Perhaps this is where the problem lies. For anyone interested in testing this way, you can use LTE Setting by Ryo Ueshima. Even though that app was developed for Sony Xperia I've used to to test forcing of GSM/Edge and 4G (no LTE) on my Atrix HD. Resets after restart of phone and perhaps at other times, and may behave differently on different providers - also there are some buttons in that app which you don't want to click on without first noting the default value.
Network State During "4G" Call
View attachment 1787153
Network State After Call (after transition from 4G to 4G LTE)
View attachment 1787154
Just got my S3, and I'm dropping calls in areas where my SE4GT didn't. The calls are either dropping, or are 'breaking up', in the words of multiple people at different phone numbers I'm calling.
The common denominator is that the Calls start off strong, and then within seconds, start to break up then drop.
Maybe the device has to be held a certain way, as with the iPhone. Just throwing that out there, as I don't know.
I'm still trying to isolate the issue.
I've read that this is happening to others, and may be a radio problem.
I just don't want to exchange device if this is a wide spread device issue, which appears to be undetermined yet.
Update:
After calling the same number from my Sprint number, and having the calls (5) fade and drop off within seconds, I called the same number from my GV #, and the call was successful. The call lasted over 1 1/2 hrs. without issue.
Imo, the above rules out an S3 issue, and the issue is with Sprint and the Network, or the Network/Switch of the person I'm calling, in regards to how their Network is handling the Call from the Sprint number.
For what it's worth, I haven't had any such issues with my sprint s3, signal strength in much of my town is sketchy.
Maybe certain S3's had an issue, and I need to exchange mine.
I'm uncertain at this point, as I just got the S3 on Tues.
Please see the Update in the OP.
My gf and I have the same issue. Ive dropped more calls with this phone than the entire 6 years ive been with sprint. Its the samsung radios. Not sure about returning it and getting another unit since it happens in my gfs as well. Its frustrating, my phone also roams in my house which has always had close to a full signal on every other phone ive owned including the epic touch 4g.
Sent from my SPH-L710 using xda premium
Dropping calls as well. My friend too. The radios suck on this phone, so if you're in a marginal coverage area, you'll be dropping more calls with the S3.
kronium said:
Dropping calls as well. My friend too. The radios suck on this phone, so if you're in a marginal coverage area, you'll be dropping more calls with the S3.
Click to expand...
Click to collapse
I'm dropping calls in areas I didn't have trouble with my SE4GT.
On a side more, I'm not too happy with the camera on my S3, compared to my SE4GT.
On the S3, indoor pics are not as sharp, and are grainy, and the flash washes out the pics.
I thought the dropping call issue may be either:
- Hardware related
- Sprint testing of towers preparing for LTE
- a lemon S3
Regarding the camera issues, I thought may be:
- hardware related, and issue is with all the S3's
- a lemon
Because of the uncertainty regarding the causes of the above, even after extensive searching, I've decided to exchange my S3 for another S3, since I'm within my 14 day return/exchange period.
If the above issue or issues are resolved, then I just had a 'bad' S3.
If the issues aren't resolved, then:
- I got another lemon, which would be doubtful
- or these issues are inherent to all S3's
Hopefully at least one of the issues will be resolved.
I'd rather not switch devices, as I've got my current S3 just right regarding apps, programming, etc.
But I had to try another S3.
If neither issue is resolved with the replacement S3, maybe a future update will resolve one of these issues.
I'll see how it goes with the replacement.
I'd hate to see that the S3 has issues which the SE4GT never had. That's a step backwards, and if true, I most likely made the wrong decision to exchange my S3, and should have just returned it, and reactivated my SE4GT.
Hopefully though, the exchange will make a difference.
I have:
Hardware version:
L710.14
Does anyone know what the current hardware version is, if it has been updated?
I had the same issue with mine, poor signal, but even with the signal reported as ridiculously low I can still place a call.
I exchanged my first phone and thought the new phone was better, the Sprint store has the cell tower in the parking lot so it's hard to tell.
The first thing the phone did when I got home was update software, so I don't know how it would have worked before but after that my signal has remained poor.
I have tried all the other modems and not seen a measurable difference from one to the next.
Also my indicated signal strength vary around wildly swinging from lows below -220 to highs of -90 at home.
Other times closer to a tower I am getting -75, but it falls of very quickly.
This dropping of calls is getting really anoying. It's happening everywhere I didn't have issues with the SE4GT. It's like I know when I make a call, that I'm gonna hear the other side say, "I can't hear you, you're fading out!"
I thought GV solved it, I thought maybe it's a fluke. But the bottomline is, I'm fading and then dropping calls.
I'm thinking it's an internal antenna issue, andd holding the phone a certain way matters ala the iPhone.
But I'm not sure what the issue is, except that it IS an issue.
Is it Sprint working on the Towers?
Is it the LTE Radio in the S3?
I'm hoping the replacement fixes this crap, But I'm not so sure.
i drop quite a few calls as well in areas that i did not previously before. I am also getting alot of failed call attempts and have to redial the number a 2nd or 3rd time to make the call go through... not sure whats up with that.
if you are refering to making a call and it conects for a second then ends the call.
this is a known issue with sprints network and the samsung galaxy and the nexus lte line of phones
IE the S2, Nexus, LTE, and S3.
Sprint knows about this and is supposedly working on it.
(i have seen this problem with INTL GSM phones but i cant speak to there issue as its a total different radio and software)
IMPO it is an issue with the phones radios and software trying to talk to sprints network and getting booted or disconnecting.
IE its the Little seceret your not suposed to know about
(it affects Making 911 calls to)
My SE4GT hardly had any dropped calls.
My current S3 drops them like crazy.
Multiple times daily from different areas.
I can call from the same location in my room and have multiple fading of the call, then it drops.
I then call again, and it's fine.
This is usually how it goes:
- a call is made
- after a minute or so, the called party says I'm fading.
- I move around, I hold the phone differently, and the called party says ok, I can hear you.
- a few seconds later the called party says hello multiple times, and then says I can't hear you.
- the called party just hangs up the call in disgust, or the call drops
*The interesting thing is that before the call is dropped, and the called party says I'm fading, I can still hear them fine.
Maybe this is a clue to what the issue may be.
Hopefully it's a defective device, and my replacement will fair better. I'll see in a few days.
I say this because my SE4GT worked perfectly, while others dropped calls, from what I've read.
S3 Coverage, Phone / Network Problems - NYC Area
Im in the NYC area and dropping calls all over the place including on the Hutchinson River Pkwy, Henry Hudson Pkwy, Merritt Pkwy, etc.
I'm now testing my replacement and so far it looks like the radio in this phone is garbage on Sprint's network compared to every other Sprint phone I've had going back 5 years. I'll be back in NYC on Monday so I'll try the replacement then but within my home my coverage has evaporated with this phone however another Sprint model is working 100% here (both phones showing 1 bar).
My guess is that this phone is going to fade away on Sprint pretty quickly with the exception of users staying within local metro areas where hand-offs are going to be more limited as they won't be able to support the troubles with it.
I received my replacement S3, and still have the same issues, as I thought I probably would.
I installed the LG8 modem, as it had the LG2 modem as the last one did, so I'll see how that goes,
Looks like a stronger signal, but I'll know for sure shortly.
Biker1 said:
I received my replacement S3, and still have the same issues, as I thought I probably would.
I installed the LG8 modem, as it had the LG2 modem as the last one did, so I'll see how that goes,
Looks like a stronger signal, but I'll know for sure shortly.
Click to expand...
Click to collapse
Let me know if you find a fix. I'd rather stay with Sprint if possible.
trehouse said:
Let me know if you find a fix. I'd rather stay with Sprint if possible.
Click to expand...
Click to collapse
I definitely will
I just found this app:
Network Signal Info
https://play.google.com/store/apps/details?id=de.android.telnet&hl=en
It won't make your signal stronger, but it'll give you some important signal info, in addition to other device info, with a quick look. Includes a really nice widget.
kronium said:
Dropping calls as well. My friend too. The radios suck on this phone, so if you're in a marginal coverage area, you'll be dropping more calls with the S3.
Click to expand...
Click to collapse
If my phone continues to drop calls I'll be dropping Sprint. Ive got almost a week left on my 14 day trial. I love the phone but it just won't be with this carrier.
I'm still on LG8, and will know if it resolved the dropping call issues by early next week, and if the cause was LG2.
I don't know why the cause of the dropping of calls has not been addressed by Sprint or Samsung yet.
It appears to be an issue that was not an issue with the Samsung Epic 4G Touch.
What's going on?
I hope it is a Modem issue.
We'll see.
I'm not seeing a whole lot about this issue on the web, or on xda, unless I missed the discussions.
Confirmed Fix:
As mentioned previously, I flashed the LG8 Modem from LG2. This has resolved my dropped call issue in at least one area where I was consistently dropping calls since I received my S3. This is Fantastic news for me!
I'm in the -70's into the -60's dB range in the area I am now getting great reception in.
I didn't check the signal dB previously, but was dropping calls All the time in this location.
I have not made many calls from other areas I was dropping calls in as of yet. I'll update when I see how other previous trouble areas are.
LG8 has worked very nicely for me.
Obviously ymmv, depending on your location.
Battery efficiency is the same as before, which has been very good.
Update:
Still dropping calls all over the place, except in the area stated above.
I have never had such horrendous dropped call issues in the 14+ years of cell phone usage. At least none that come to mind as wiht e S3.
I already have a trouble ticket filed, but it is to check a tower in one area. I drop calls all over the place.
My 2nd S3, new contract, etc.
This bites Big Time!
Biker1 said:
Confirmed Fix:
As mentioned previously, I flashed the LG8 Modem from LG2. This has resolved my dropped call issue in at least one area where I was consistently dropping calls since I received my S3. This is Fantastic news for me!
I'm in the -70's into the -60's dB range in the area I am now getting great reception in.
I didn't check the signal dB previously, but was dropping calls All the time in this location.
I have not made many calls from other areas I was dropping calls in as of yet. I'll update when I see how other previous trouble areas are.
LG8 has worked very nicely for me.
Obviously ymmv, depending on your location.
Battery efficiency is the same as before, which has been very good.
Update:
Still dropping calls all over the place, except in the area stated above.
I have never had such horrendous dropped call issues in the 14+ years of cell phone usage. At least none that come to mind as wiht e S3.
I already have a trouble ticket filed, but it is to check a tower in one area. I drop calls all over the place.
My 2nd S3, new contract, etc.
This bites Big Time!
Click to expand...
Click to collapse
Resurrecting this thread... totally frustrated with my S3 in Indianapolis. They are rolling out 4G which is great, but if I receive a call, it almost always goes silent after about 15-20 seconds then drops 5-10 seconds later. If I call the person back it seems fine and I usually don't drop the call. I feel like it's been worse since Jellybean. Another Sprint/S3 person in my office has the same issue, but a 3rd person says not that much trouble.
Already filed two complaints with Sprint--but I'm to the point of not answering calls and returning voicemails because of the issue. Sprint says "oh yea, we're working on the towers and it should be fixed". Can't wait for them to call me back and the call drops.
The S3 is great and much better than the S2--but if you can't answer your calls on your phone... I have a problem with that.
I hope anyone else with similar issues has called sprint to tell them to fix the problem. I may try Google Voice for calling to see if that helps, but the constant DTMF tones in the background of GV drive me batty.