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After contacting HTC regarding FroYo, I was told that the decision whether or not to offer it for devices is based on how they are weighing up the impacts on user experience.
As far as I am aware, FroYo will offer extreme performance improvements over previous builds, and I fail to see how it could negatively impact this.
As for Desire and FroYo, they did of course totally avoid the question and gave no specific response relating to the Desire in any way, nor did they confirm that they will offer it for any devices at all, merely that it is being
"considered" for "some devices" according to the impact "user experience".
As the title suggests, this is not about "if" or "when" but about what exactly they think could be affected in terms of "user experience".
'Introducing the new HTC User Exprience: Sense'
DarkMio said:
'Introducing the new HTC User Exprience: Sense'
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Click to collapse
I don't htink they were directly to sense. The rep I spoke to mentoned sense, but mentioned this in a different context. I think maybe they may have meant performance wise, once they integrate sense, will the phones really be able to handle FroYo.
alias_neo said:
I don't htink they were directly to sense. The rep I spoke to mentoned sense, but mentioned this in a different context. I think maybe they may have meant performance wise, once they integrate sense, will the phones really be able to handle FroYo.
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Click to collapse
Obviously, Froyo would even run faster on a G1, because Froyo is just faster.
I think this means they'll thjnkk about upgrading for 6 months - then announce a delay.
I really shouldn't try to read too much into anything that HTC say about this.
Google's own devs have already gone on record to say that it is technically possible for a G1 to run Froyo (see here), but you can be almost 100% certain that there will never be an "official" port.
By being deliberately noncommittal, HTC can avoid accusations of reneging on promises, because they've thus far promised nothing.
Personally, I think it is reasonably certain that we will see Froyo on the Desire and the Legend in the relatively near future (I'm thinking end of August time frame).
I seriously doubt that any of their earlier phones will get an official update to Froyo, and that includes the Hero even though it is very similar hardware wise to the Legend.
Regards,
Dave
I think that HTC cannot loose their chance against Apple.
They cannot screw things up - Evo 4G flagship at Sprint probably will be the first with Froyo - otherwise people start buying iPhone 4G (seems Sprint is going to sell iPhone as well).
HTC Poland recently put their account on the facebook - they didn't expected that users will be with so negative feedback about their support and speed of software releases. I am not sure if such activities HTC did in other places, but phone market now is growing rapidly and if their dont release updates soon enough people like me will get Apple again
masi0 said:
I think that HTC cannot loose their chance against Apple.
They cannot screw things up - Evo 4G flagship at Sprint probably will be the first with Froyo - otherwise people start buying iPhone 4G (seems Sprint is going to sell iPhone as well).
HTC Poland recently put their account on the facebook - they didn't expected that users will be with so negative feedback about their support and speed of software releases. I am not sure if such activities HTC did in other places, but phone market now is growing rapidly and if their dont release updates soon enough people like me will get Apple again
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Click to collapse
Well, the lady I spoke to said they have "learned" a lot from the updates they have released recently and will carry this forward when releasing future updates. As for apple, nothing, and I mean nothing, on this earth would make me go back to apple.
why is this in the development section? You have three other areas to post this in besides development!
1wayjonny said:
why is this in the development section? You have three other areas to post this in besides development!
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Click to collapse
My bad, as I'm always developing or looking at development my bookmarks take me straight to dev section, I had entirely forgotten about the others.
MODS: Any change you could move this to general please?
I think you will almost certainly find that the "4G" in the iPhone 4G refers to the fact that it is the 4th iteration of the iPhone - not that it works on a 4G network.
Regards,
Dave
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Sent from my secret underground base, buried deep under a glacier in Iceland (the shop, not the country)
Dont apologise mate i thought your thread was interesting and informative
Dont appease these random trolls that think they moderate these forums! Let the mods do the moderating and we will do the grazing hahaha
The guy was a twat, he came on the thread where we are trying to port Froyo and said the same thing that this isnt a dev topic I mean it that isnt dev, then i will give up computers
Total waste of space!!!
JD
foxmeister said:
I think you will almost certainly find that the "4G" in the iPhone 4G refers to the fact that it is the 4th iteration of the iPhone - not that it works on a 4G network.
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You reckon?
Was there any evidence for this in the various tear downs that have popped up over the last month or so?
Suppose it would make sense from a business point of view. The world (and Europe in particular) isn't exactly overflowing with 4G networks right now.
While i dont always agree with what HTC say on this issue they do have a point with Froyo. If they launched an update tomorrow all hell would break loose. Half the apps in the market dont work with froyo right now, and people would happily swap out their SD card without realising it might mean they loose some apps that have moved.
The Nexus one is not the same beast, it is sold as a test bed in effect and users should expect issues, the Desire is a consumer device for the masses. HTC NEED to wait until the early issues are fixed otherwise they would be overwhelmed with support calls.
rovex said:
While i dont always agree with what HTC say on this issue they do have a point with Froyo. If they launched an update tomorrow all hell would break loose. Half the apps in the market dont work with froyo right now, and people would happily swap out their SD card without realising it might mean they loose some apps that have moved.
The Nexus one is not the same beast, it is sold as a test bed in effect and users should expect issues, the Desire is a consumer device for the masses. HTC NEED to wait until the early issues are fixed otherwise they would be overwhelmed with support calls.
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Click to collapse
I agree in part, but I don't think Google are trying to market the Nexus as a dev phone. I know it is, but unlike the G1 they want it to be a competing consumer device.
I see what you mean now about the FroYo problems, but, not everybody frequent these forums as we do, the solution woul dbe a simple instruction list with the update, saying moving apps to your SD card would of course mean they're not available if you remove it. And I thought apps were restricted in visibility to OS version? I know my hero couldn't see half the new stuff when it was on 1.5.
Still, you make a valid point, just as a Computer Scientist and Electronic Engineer, I refuse to accept these as valid excuses on HTCs part.
I'v seen smaller teams do harder work with better results, in less time using fewer resources.
seriously ... sense isnt that good why cant htc jsut put there apps on the market .... and give ppl stock 2.2 and the choice
Not a very well worded post, but I kinda agree. I'd like the option of not having some of the apps. Things like Friendstream and Peep just aren't as good as the alternatives out there.
It'd be great if the Sense UI and apps were installed, but they sold the apps on the Market (obviously providing them free of charge with phones), and allowed the option of uninstalling them.
Sure everyone has choice, if you don't like the sense UI, you can choose nexus one, or MOTO, or Samsung, or LG, or whatever... what I don't understand is why people buy HTC phones, if they don't like sense UI in the first place. I don't think HTC can force you to do so, hehe
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Sent by winx199 via his HTC Desire
I had the option of getting a Nexus or Desire, and opted for the Desire mainly because it meant paying less per month. Since I'm a student until the Summer, and don't have a job to go into yet, this was a big factor.
I was also (wrongly) under the impression that you could switch Sense off if needed, as was shown on pre-release models.
You can easily disable the sense home. I currently run both helix launcher and sense and can choose which when I press home or set a default. As for sense/no sense, I think for me, it makes my Android phones. Couldn't live without it, even with the great launchers out there.
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Alias::NeO on HTC Desire
Hi, where can i find all the planned updates for the desire? and is FroYo is really different than 2.1?
HTC have not published any sort of roadmap for future updates, so your best bet is to go to your nearest psychic, and ask them!
And to answer your second question: Yes.
Regards,
Dave
June the 23rd ... thats the date we are all freed from 2.1.. LOLO!!
But then you have to throw Orange / O2 etc etc in the pot.. so to be honest ...
look on the forum .. and either get a new rom or wait till next year !!!!
23rd June has only been stated by a member on here - there's no guarantee that either him or the person he spoke to is telling the truth.
Unless the guy knew the iPhone 4 was coming out then
EddyOS said:
Unless the guy knew the iPhone 4 was coming out then
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HAHA.. this is funny... if it was true, Froyo update comes in the same time with iPhone 4.
dgattenb said:
June the 23rd ... thats the date we are all freed from 2.1.. LOLO!!
But then you have to throw Orange / O2 etc etc in the pot.. so to be honest ...
look on the forum .. and either get a new rom or wait till next year !!!!
Click to expand...
Click to collapse
Sorry im kinda lost in translation here whats orange/o2 and why will i throw it? Lol
So basically the 720p, divx playback is just rumors?
So htc will just give us froyo then discontinue the updates and support?
First, Google makes the Android OS, so they'll release 2.2 (Froyo).
Then HTC add their own front-end to it, called Sense UI.
Finally, Orange, 3, Vodaphone and so on add their own tweaks (and rubbish apps) on top.
Each of those additional steps takes extra time, so basically Nexus One users will get it first, unbranded Desire users will have to wait a while for the HTC version, then others will have to wait even longer for the network versions.
If HTC go on the offensive with 2.2 on the 23rd i'll be laughing evilly over here. tbh I think HTC need to get this update out as simply put Sales will fall. the race between the two companies will be incredibly close. HTC need to make sure it's best hand is on the table. and keep there core elements separate and upgradable on the fly.
HTC will just release another dirge of handsets and forget the Desire. Am I being cynical??
Nope,
but with an official, yes will update it, with a possible date i'm hopeful.
i see.. too bad i live in the philippines so i will not get the updates from the mobile ops in other countries..
so the divx and 720p are just rumors?
dainesefreak said:
HTC will just release another dirge of handsets and forget the Desire. Am I being cynical??
Click to expand...
Click to collapse
I don't think you're far off with that assumption, my previous phone was a touch HD their former flagship model, it got one lame excuse of an update that did more harm than good, they kind of [email protected] us over with the 6.5 update that brings a stable and fast build, gave some lame excuse about users not wanting an update anyway
That made me not wanting to buy an HTC ever again, if only the desire wasn't the best android phone avaible at the time and my contract wasn't up for renewal, I wouldn't have consider another HTC.
According to a post on official blog of Polish service provider ORANGE, HTC is due to release the Froyo update for Desire in August 2010.
yabasta said:
According to a post on official blog of Polish service provider ORANGE, HTC is due to release the Froyo update for Desire in August 2010.
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Click to collapse
and the link to that blog is: www . blog . tp . pl/wojciechjabczynski/entry/pragnienie_będzie_w_czerwcu
(sorry for messy link - new user)
Use translate if you like, or here's my awesome translation of:
"HTC poinformował nas, że umożliwi klientom upgrade systemu w okolicach sierpnia."
"HTC informed us, that it will provide system upgrade for it's clients around august"
diablous said:
If HTC go on the offensive with 2.2 on the 23rd i'll be laughing evilly over here. tbh I think HTC need to get this update out as simply put Sales will fall. the race between the two companies will be incredibly close. HTC need to make sure it's best hand is on the table. and keep there core elements separate and upgradable on the fly.
Click to expand...
Click to collapse
It doesnt matter anymore. HTC already lost this battle. HTC desire cant stand versus an Iphone 4.
Balos said:
It doesnt matter anymore. HTC already lost this battle. HTC desire cant stand versus an Iphone 4.
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Click to collapse
Yes throw your phones in the bins everyone, theyre useless now.
No. I just wish Id waited. Wanted Divx support and 720p. Well since I cant get that on Desire nor Iphone. I take the later cuz it is simple better.
We are only customer... buy and enjoy it
The way I see it:
I purchased an awesome Desire my first HTC phone of many. I did not expect plenty of updates but do expect updates to solve issues.
If I dont get any updates then fine as my handest runs like a dream. I dont have any issues and dont need any solving (well only user error)
Surely good buisness is to release a new handset rather than offering new roms to exsiting customers. As long as problem solving updates are done im happy and surely you cannot slate HTC for this.
If you purchased a Ferrari and then they release a new engine, sat nav, bluetooth, leather etc you cannot expect a free upgrade as then you wont purchase the new model!
I don't usually like 'WHEN CAN I HAZ GINGERBREADZ?' but this is different.
According to a lot of Android people on Twitter, GMail, Phone, Contacts, Calendar and other G Apps are on the Market with a lot of speculation that it's preparation for better ota updates after Gingerbread.
What do you guys think?
Hepefull Gingerbread shall be here soon! Although now that the Desire HD and Z is coming out.. i think that they will get the ota before the nexus or our Desire.:/
Sent from my beloved hTc Desire!
even if we do not get an official release for our device , since the Desire has more HorsePower than the Z , i think a port can easily be made ( just a guess though )
SkyWalker1726 said:
even if we do not get an official release for our device , since the Desire has more HorsePower than the Z , i think a port can easily be made ( just a guess though )
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the desire dosent have more horsepower than the desire z, dont let the clockspeed fool you, the 2nd generation snapdragon in the desire z is quite a powerhouse, it like comparing a 4 gig core 2 duo to a 3 gig i7 cpu, even tho the core 2 duo has a higher clockspeed, the i7 would kick its ass ps keep your eye out for the htc glacier aka the t-mobile sapphier, its gunna be a beast with a 2gig dual core snapdragon
Can't wait for gingerbread
Probably we'll get Gingerbread too since our Desire meets the minimum requirements for it.. and since Google said that Gingerbread will make the custom UI's obsolete.. it all depends on Google i guess.. B-)
Sent from my HTC Desire using XDA App
chichoko said:
Probably we'll get Gingerbread too since our Desire meets the minimum requirements for it.. and since Google said that Gingerbread will make the custom UI's obsolete.. it all depends on Google i guess.. B-)
Sent from my HTC Desire using XDA App
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Yeah, but it is still an HTC Device so the decision on any update in HTCs side. And why should they offer an OS without Sense...?
why are you so curious about it?
what will be new there? any flaws you have right now?
why so freaky about updates?
snudel said:
why are you so curious about it?
what will be new there? any flaws you have right now?
why so freaky about updates?
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Click to collapse
It probobly wont even fit on to our desire.. the new sense doesnt so why would this.. ?
Sent from my beloved hTc Desire!
!PANDA said:
It probobly wont even fit on to our desire.. the new sense doesnt so why would this.. ?
Sent from my beloved hTc Desire!
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The new Sense doesnt? Check this: http://forum.xda-developers.com/showthread.php?t=788554 First ROM-Elements. Flashable via ADB. Only Camera isnt working correctly yet. Give it 7-10 days and you will have the first stable Desire HD ROM on your Desire Classic
!PANDA said:
Hepefull Gingerbread shall be here soon! Although now that the Desire HD and Z is coming out.. i think that they will get the ota before the nexus or our Desire.:/
Sent from my beloved hTc Desire!
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Click to collapse
The nexus one will be the first to receive it.it is google's developers phone and it is stock vanilla.
Sent from my Nexus One using Tapatalk
elburna said:
The new Sense doesnt? Check this: http://forum.xda-developers.com/showthread.php?t=788554 First ROM-Elements. Flashable via ADB. Only Camera isnt working correctly yet. Give it 7-10 days and you will have the first stable Desire HD ROM on your Desire Classic
Click to expand...
Click to collapse
whats that got to do with it?? it still dosent fit on our desire, 60% of the rom is symlinked to the sd card, while thats ok for ammusement, its not really a day to day option isit?? anyway it boils down to the fact that the desire wont get gingerbread officially, as far as technology goes, its now a generation behind the current level of devices and htc only support its current generation of devices ......
elburna said:
Yeah, but it is still an HTC Device so the decision on any update in HTCs side. And why should they offer an OS without Sense...?
Click to expand...
Click to collapse
They will offer a Sense-less update because.. Google says so? Just sayin..
Google said they will cut off any custom UI made for the Android post-Gingerbread because it makes the ROM's getting deployed later than the Nexus just because of the customizations every damn company makes.. Im not saying that Sense sucks.. it has the most beautiful widgets in the world.. but i vote for stock Android with downloadable widgets than waiting for half a year to get 3.0 only to realize that 5.x+ is already out...
From the yet unofficial info we have about Gingerbread.. it is stated that the next version of Android wont have any custom OEM UI built on it.. so it wont be on HTC to decide wether we'll have it since it will be the same for all future Gingerbread compatible phones.. It will be just like the Nexus.. as soon as it gets released.. we could have it.. But still we have little info about it.. but im pretty sure we'll have it if the minimum requirements remain the same we know atm..
chichoko said:
They will offer a Sense-less update because.. Google says so? Just sayin..
Google said they will cut off any custom UI made for the Android post-Gingerbread because it makes the ROM's getting deployed later than the Nexus just because of the customizations every damn company makes.. Im not saying that Sense sucks.. it has the most beautiful widgets in the world.. but i vote for stock Android with downloadable widgets than waiting for half a year to get 3.0 only to realize that 5.x+ is already out...
From the yet unofficial info we have about Gingerbread.. it is stated that the next version of Android wont have any custom OEM UI built on it.. so it wont be on HTC to decide wether we'll have it since it will be the same for all future Gingerbread compatible phones.. It will be just like the Nexus.. as soon as it gets released.. we could have it.. But still we have little info about it.. but im pretty sure we'll have it if the minimum requirements remain the same we know atm..
Click to expand...
Click to collapse
you have got that so wrong lol htc has already confirmed that it will be keeping sence with gingerbread, android is open source google has no right to impose such restrictions on oem version of android, the gpl that comes with android states that anyone has the rite to modify and distribute android as they see fit.
here is a quote from Drew Bamford, who heads HTC’s user experience design team. “Google may focus more on improving the user interface on the stock Android [software], but I don’t think they’ll preclude manufacturer customization.”
If Googles idea is to make all UI overlays obsolete, then Android will be on the same lines as iOS in the sense that its just one experience.
Yeah, its still customizable, but handset makers won't be as interested imo.
Currently, Gingerbread is being worked on to get it out as fast as they can, by Q4 2010. Mainly because nV has delayed all Tegra 2 design wins for the year due to OS problems and they're now totally banking on Gingerbread for Q4 launches, the prime of which are HTC designs. Earlier, I was excepting a mid Q1 2011 product launch for the first Gingerbread devices but right now, I'm expecting to see the first in Q4 2010. No idea when mobile designs will ship or get hit with it. N1 I'd expect the same quarter.
I'm 100% sure Google contrasted themselves with Apple not long back that the whole point and benefit in open source is inclusivity of partner development and the diversity and richness it brings, not exclusivity.
-----------------------------------
- Sent via my HTC Desire -
Purely from the rumours ive been reading till now abou GB, it was stated that Google wanted to mark GB as a landmark OS which will divide the low end devices from the high end ones. It is said that the 2.x version will be targeted at the lower end devices while 3.x will be the future of the OS. Hence the minimum requirements it is said they implied (1ghz cpu, 3.5 inch display and at least 512 ram).
And it is also said that the custom UI's wont be needed because of the overhauled Android UI. HTC can always boast about its widgets i guess.. those most likely wont be affected in any way and will remain a part where any individual OEM manufacturer can provide some level os uniqueness.
While i know this isnt anything official to be believed in, by personal preference only id like it to be true because it is plain stupid to have to wait 3+ months for an update just because i have a Custom UI from HTC or Samsung or whatever..
Sent from my HTC Desire using XDA App
AndroHero said:
you have got that so wrong lol htc has already confirmed that it will be keeping sence with gingerbread, android is open source google has no right to impose such restrictions on oem version of android, the gpl that comes with android states that anyone has the rite to modify and distribute android as they see fit.
Click to expand...
Click to collapse
Only the Linux kernel is GPL'd - Android itself is not released under the GPL - it is released under the Apache Software License (ASL).
There is something that Google can do to stop ISVs (if it so desires) and that is to refuse to license GApps to them. I don't think it would happen, but Google do have some leverage here.
Regards,
Dave
foxmeister said:
Only the Linux kernel is GPL'd - Android itself is not released under the GPL - it is released under the Apache Software License (ASL).
There is something that Google can do to stop ISVs (if it so desires) and that is to refuse to license GApps to them. I don't think it would happen, but Google do have some leverage here.
Regards,
Dave
Click to expand...
Click to collapse
sorry i assumed android was covered under the gpl and the only restriction google imposed was that any modifed version of android was distributed with all the google legal information, as for not licensing GApps to htc .... i think they call that commercial suicide lol
Dear Paulius,
Hi Paulius, thanks for getting in touch with us about all your questions.
Firstly, HTC do not control this application, the person in the thread referred to it as "the official OTA HTC Froyo update". The updates actual name is Google Android 2.2 (Froyo). It is just on a HTC device. If you want to know anything about this application, you will need to contact Android Market Customer Care, or Google Customer Care. We do not have information nor able to supply support for third party applications, I am sorry about that.
<this was regarding this bug: http://androidforums.com/desire-sup...ogle-talk-shortcut-people-gone-froyo-bug.html - as you can see, they don't have an idea on what they are talking about, besides, vanilla froyo does not have this bug, and this update is indeed HTC's, not Google's>
With regards to your Wifi turning off, you may have the sleep function off, but this will not stop the phone from stopping the Wifi connection when it loses a link and is unable to establish after 3 attempts. This is to prevent the function from draining the battery as constant Wifi connection and constantly trying to re-establish a connection can see any smart phone from draining the battery in just a couple hours.
<I mentioned that Wi-Fi would go to sleep on battery even if I set it to never turn off>
With regards to your disappointment in the Desire HD and Z having "better" UI's than the standard Desire, you must remember that they are both different operating systems to the one you have, where the Desire Z and Desire HD use Microsoft Windows 6.5 operating systems, your phone is using Android 2.2, so unfortunately, the UI's are not compatible and will never be available to one another.
<I was saying that we are not feeling good that they are keeping last generation devices from getting updates to new features of new devices (for example, desire HD sense ui improvements to Desire), even though they are perfectly capable of handling them hardware-wise>
As far as HTC Sense is concerned, this is not yet a fully functioning service and is still in the testing phase, it has been put out for general access as the best test pilots are always the ones that are going to be using the facility on a daily basis any way. It is just a case of sit and wait for everything to be working properly, but in the meantime, expect HTC Sense.com to be quite buggy with most of its functions unusable.
<Yeah, as if HTC sense alone is a service, I was referring to HTCSense.com, which is quite functioning with Desire HD and Z; anyways, good attitude, lol!>
Google have only just released 2.2 to the General Market, you will find that some phones are not viable for the 2.2 update, this will be because that particular device is not compatible, or Google are still working on the coding, but, all phones that can have 2.2 will have 2.2 and I would not worry too much about Android 3.0 for now, that is going to be something that Google release some time into the new year.
<Desire already had 2.2, I was asking about 2.3 update and about wether they were thinking of bringing 3.0 to Desire, when it get's released, of course>
Not to be funny, but if you are moving away from HTC because of something not in their control, or because of a little rough patch during their development stage, then you can not really call your self a loyal customer, rather someone that is with HTC because it was the better option at the time.
<I mentioned poor HTC Hero support and said that I was disappointed about Hero not having the 2.2 update even though I didn't have it anymore at the time, because that shows how HTC treat their customers... and what are they talking about? I had like 4 phones from them and they dare to not call me loyal? And everything is exactly in their control!>
Besides which, it is Google whom you should be talking to about their updates and your questions about releasing of the 2.2, their future updates and so on.
I hope that I have answered your questions, if you have any more in the future, please do not hesitate in getting in touch with us again.
All the Best,
Carl.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10GBCW49ENA001939.
Sincerely,
Carl
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
So what you guys thing? Isn't this just pathetic?
P.S.: sorry for bad English, I was in a hurry to post this as soon as possible
With regards to your disappointment in the Desire HD and Z having "better" UI's than the standard Desire, you must remember that they are both different operating systems to the one you have, where the Desire Z and Desire HD use Microsoft Windows 6.5 operating systems, your phone is using Android 2.2
Click to expand...
Click to collapse
Lovely, I love HTC
pauliusba said:
With regards to your disappointment in the Desire HD and Z having "better" UI's than the standard Desire, you must remember that they are both different operating systems to the one you have, where the Desire Z and Desire HD use Microsoft Windows 6.5 operating systems, your phone is using Android 2.2, so unfortunately, the UI's are not compatible and will never be available to one another.
<I was saying that we are not feeling good that they are keeping last generation devices from getting updates to new features of new devices (for example, desire HD sense ui improvements to Desire), even though they are perfectly capable of handling them hardware-wise>
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Click to collapse
C'mon HTC. You cant be saying this!!
Hum.....so I guess we can reference this next time some one asks for windows on a desire. Lol
Carl needs to be fired for saying the Desire HD and Z run WinMo...Seriously.
And what if I want WinMo to my Desire, where can I find the solution? Should I write to HTC Support??? LOL
BendingBetty said:
Carl needs to be fired for saying the Desire HD and Z run WinMo...Seriously.
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Click to collapse
Looks like wrong hire Fire him
I doubt Carl works for HTC..
LOL.
Retard most likely work as a PR junkie, not very well versed technically. Nor is he updated about the technological progress that the company is going through. Answer was pulled out from where the sun doesn't shine without reference to the appropriate departments.
Best response will be to complain about his lack of technical knowledge in helping you
Well this can happen if the customer support are not familiar with the product he or she's supporting.
Sent from my HTC Desire using Tapatalk
He don't know what he's talking about...but I can't blame him for that, that's his bosses fault for hiring him, maybe they can't get people with enough knowledge in the subject for the wage they are offering.
But bring rude to a customer like that is out of order.
work experience boy?
Honestly it doesn't surprise me, every time I have contacted HTC support it has given me the impression that I was talking to a monkey. What country is that support team in? That is unacceptable, what an absolute joke.
Just remember next time you contact HTC to ask for Carl...
perhaps this will help: http://www.htc.com/sea/support/customer_care.html
Such negligence in hiring for such an important post, can be disastrous for the company's repute.
abhik55 said:
I doubt Carl works for HTC..
Click to expand...
Click to collapse
sounds like it
pauliusba said:
With regards to your disappointment in the Desire HD and Z having "better" UI's than the standard Desire, you must remember that they are both different operating systems to the one you have, where the Desire Z and Desire HD use Microsoft Windows 6.5 operating systems, your phone is using Android 2.2, so unfortunately, the UI's are not compatible and will never be available to one another.
<I was saying that we are not feeling good that they are keeping last generation devices from getting updates to new features of new devices (for example, desire HD sense ui improvements to Desire), even though they are perfectly capable of handling them hardware-wise>
Click to expand...
Click to collapse
Come on guys, give Carl a chance.
He must have been drunk when he replied you, there is no other explanation, he must have been drunk .... and distorted.
He might be trying to flog off the older WM65 devices they have left in stock?
or probably more likely, just confused with the HTC Touch HD2 or something... Desire HD, Touch HD2... maybe he thought the Z was a 2?
who knows - maybe they are just trying to fill up the staff for the xmas period...
irkan said:
Come on guys, give Carl a chance.
He must have been drunk when he replied you, there is no other explanation, he must have been drunk .... and distorted.
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No, he just make cofusion with the template they have..Htc customer care have some templates to use for every case, and every template have some input (like the device)..Maybe he just put the wrong input (wm 6.5) and he didn't read the output that sent u...
LOL..joking..but I think thats the real situation, htc has always replied me with some default template..
andQlimax said:
LOL..joking..but I think thats the real situation, htc has always replied me with some default template..
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I know what you mean - I always feel I get a default template reply, but with some areas for free text.... I get a MUCH better sense of a real response from HTC than with a lot of other companies to be honest - which is why if you ask the same question twice you do get different replies - but mostly the same 'content'...
I do generally feel a reply has come from a person rather than a machine at least even if its wrong!
one sided promise from microsoft (re:updates) is pure fail. all parties should be brought onboard and each held accountable
http://www.engadget.com/2011/05/10/google-partners-with-oems-and-carriers-to-guarantee-android-upda/
Wow, I saw AT&T on the picture, I must relook at it.
It will never happen because all the OEM's and carriers involved seem to want Microsoft and WP7 to fail.
Look at the Zune hardware. My brother had a Zune since Day 1 and he got every update and new release from Microsoft, no problem. I don't think it's a Microsoft issue, I think it's a carrier issue.
Well, that announcement says Android phones will be supported for 18 months. It doesn't say updates will be instant, OEMs won't take weeks to develop ROMs and carriers won't take weeks "testing" them.
vangrieg said:
It doesn't say updates will be instant, OEMs won't take weeks to develop ROMs and carriers won't take weeks "testing" them.
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if you read the live update, it says:
"12:34PM New guidelines! Man, this is going to be huge. Google's laying out a timeline for how long it'll take a device to get updated once a new build is let loose, as well as how long it'll be updated beyond that."
Google and Apple are both more powerful and influential in the mobile space than Microsoft right now. I don't think Microsoft is really in the position to dictate anything to anyone right now.
And what exactly are these guidelines? Three days for a new ROM from HTC with a new Sense on it?
I mean, this is great news for Android, but there's nothing so far that says anything real about what the update experience will be.
I know it's trendy to bash MS, but WP7 has seen four updates already. And the last one was cumulative, by the way.
I don't know, I have been receiving my updates when MS release them; other than the first one that took one or two weeks every other have been the same day (but I’m not in USA).
http://www.engadget.com/2011/05/10/google-clarifies-18-month-android-upgrade-program-details-far-f/
When pressed about how long it'd take updates to flow to phones after given the thumbs-up by Google itself, there's no hard news to report. In fact, the details there are still being hashed out.
To quote Google, "It's a logistics problem." We can only imagine. Trying to get every Android partner to follow a timeline for releases has to be a complete and utter nightmare, but the company seems certain that these stipulations won't cripple anyone's ability to innovate on their skins (or have too little time to make the needed changes).
We would've loved to hear a specific figure that we could start holding phone manufacturers to, but alas, it isn't to be. The only hard number thrown out today is 18 months. That's how long future hardware will be in the support cycle (at least, anyway), so you'll "soon" be able to count on your next Android device receiving all applicable updates for 1.5 years after purchase.
The guideline is yet to be hashed out. That's why they practically included everyone in the group to come up with a guide line. The only reason AT&T is included is because AT&T wants to make sure the final guideline doesn't put it in the spotlight again, like must release updates within 6 months of Google release That will never happen. I'm pretty sure the final guide line will be 12-month (from Google release the code and you see it on your phone), i.e. totally worthless and waste of time. Android is an open source platform, Google has no say about who can use the code and when they need to release the updates. The only thing Google can do is withheld Android market support.
And if they take longer than the set time frame? What happens?
Sent from my SGH-i917 using XDA Windows Phone 7 App
Nothing would happen. It is called guide line, not rules.
Well then, that'll really be a game changer then... /sarcasm
Where is the news in this?
Sent from my SGH-i917 using XDA Windows Phone 7 App
munkeyphyst said:
Well then, that'll really be a game changer then... /sarcasm
Where is the news in this?
Sent from my SGH-i917 using XDA Windows Phone 7 App
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There is none. FWIW MS has "guidelines" on updates as well, i.e. that carriers cannot block two consecutive updates.
-R
I smell a publicity fail from Google.
Well I have a wp7 and an android phone, I have to say there is no reason the OEMs cannot make their addtions such as the sense UI to be a replacement, that can be removed and updated seperately from the core OS. If they did that then it would allow for quicker updates.
In the past there were almost no updates done to phone other than small ones that were carrier specific (ie settings or patches) but major upgrades did not really happen. I would not be surprised if eventually updates to the phones to start costing money, much like a new version of OS X or a new version of windows does on a PC.
It's not a timeline.
It's just enforcing devices to be supported for 18 months.
It doesn't mean the manufacturers/carriers will have x amount of days after an android update to release said update. They can still release a phone with FroYo, and take 17 months to release gingerbread for that phone.
Also, it depends on whether the device's hardware supports the update and knowing Andorid manufacturers like HTC they'll just put a ROM chip too small to take any major updates in the phone, etc. Your Evo 4.0 can't support Sense 3.0? Good luck getting that update! HTC will not "downgrade" an Evo 4G from Sense 2 to Stock Android...
They are still trying to get the details panned out, but I'm not getting my hopes up. There are still phones out there sending SMS/MMS to the wrong contacts because the manufacturers don't even prioritize security updates for their phones (which, IMO, is a MUCH bigger issues than even large feature updates...). Android is a huge, hot mess when it comes to updates.
bill.g said:
Well I have a wp7 and an android phone, I have to say there is no reason the OEMs cannot make their addtions such as the sense UI to be a replacement, that can be removed and updated seperately from the core OS. If they did that then it would allow for quicker updates.
In the past there were almost no updates done to phone other than small ones that were carrier specific (ie settings or patches) but major upgrades did not really happen. I would not be surprised if eventually updates to the phones to start costing money, much like a new version of OS X or a new version of windows does on a PC.
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Are you a developer?
Those aren't themes. They're deep customizations many of which have access to parts of the system that would require a "normal" app to run with Super User permissions. You can't release much of that as an App in the marketplace... Not to mention, they would just end up getting pirated by everyone and at worse breaking a bunch of phones that weren't designed to run the software (freezing them, reboot loops, making them unbootable, etc.).
There's also the issue of drivers, because different manufacturers use dispirate hardware configurations with screens, SoCs, cameras, etc. from dispirate sources. Getting all of that to work on an update is MUCH harder than getting the skins functional.
You people (generally speaking) really think the skins are the issue? They are not. Android (specifically, Linux) is the issue. The skins are easy as hell. The latest Epic 4G Gingerbread Leak has a working TouchWiz, but most of the phone/smartphone functionality is broken. That's a great example on just how easy porting the skins form version to version is. Skins typically aren't that sensitive to kernal ABI changes - device drivers ARE.
The fact that Android is based on Linux by default ensures that updates will have issues because it inherits many of Linux's issues. A Windows Mobile 6.0 update could in many cases just reuse drivers developed for Windows Mobile 5.0the same way Windows 7 can use many Windows XP drivers without any issues.
Linux doesn't have this type of backward/forward compatibility. That's why those leaked updates often have close to nothing working on them (No Wifi, no calls, no this, no that, etc.). Linux doesn't have a stable ABI for driver developers. Kernel updates can break any and/or everything. This means that the turnaround for updates is much longer than it will be for something like WP7.
The biggest issue with Android is the fact that Manufacturers and Carriers do not even prioritize critical security updates, and Google seems intent on not patching and quickly propagating patches for exploits used to root devices. Which is nice for tinkerers, but can be an issue when a malware uses that exploit on someone's device to perform malicious actions...
N8ter said:
It's not a timeline.
It's just enforcing devices to be supported for 18 months.
It doesn't mean the manufacturers/carriers will have x amount of days after an android update to release said update. They can still release a phone with FroYo, and take 17 months to release gingerbread for that phone.
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I'm pretty sure they said timely updates. Which means they are going to work out some sort of guidelines on how long it takes for the updates to get pushed out. What that actually is remains to be seen though.