I have started this thread to point out a serious problem for a lot of us, the SOD. For me, ActiveSync is causing the SOD's, and for others there may be other problems and fixes for it. This thread is meant to explain the definition of SOD, and be a collection of all available fixes for it. So please contribute to this thread, together we can defeat the SOD!
What is a SOD?
SOD stands for Standby Of Death or Sleep Of Death, which means that when trying to wake up the phone from standby with the power button, it is unresponsive and the screen won't turn on. The only solution is a soft-reset.
What is causing the SOD?
There are many 'possible' reasons why SOD's could occur, and the precise reason isn't clear. With some ROM's you will get alot of them, and some are almost SOD-free.
If you don't know what's causing it, why this thread?
Because in this thread, all possible fixes that have been tested by XDA members will be gathered, and thus can be tested by other XDA members to fix their SOD's
Will Task29 fix my SOD?
No, Task29 doesn't actually fix the SOD's from occuring. It does however decrease the possibility of getting a SOD.
SOD Fixes
Fix #1: ActiveSync Schedule
Method:
If you are using ActiveSync to automatically retrieve your mail and/or calendar, you can try to edit the schedule to see if this reduces/fixes the occuring SOD's. To do this go to Connectivity -> ActiveSync -> Menu -> Schedule and set the "Sync During" to Manually or Every 4 hours.
Reliability:
Worked for: atticus182
Click to expand...
Click to collapse
Fix #2: Recently Installed Applications
Method:
If you have just installed an application and afterwards you're having SOD's, try to uninstall the application and see if the problem persists. If it doesn't, then the application is causing it. Wait for an update or report it to the developer of that application.
Programs that can cause SOD:
Elecont Weather
Reliability:
Worked for: fone_fanatic
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Click to collapse
usually when i get SOD's its from installed apps.
Recently i've noticed elecont weather has been causing SODs for me. Uninstalled it and everythings back to normal. (forgot which version and haven't checked if theres been an update)
Alright thanks for the feedback, I'm adding all useful information to the first post.
on a new rom and decided to give elecont weather another shot. now on version 1.4.2p and no SOD's.
I think all those that have had SOD should let us know how they got it sorted.
I have spent days looking for a solution for my Touch Pro2 but no luck. This thread can solve alot of our problems if people report back what they did to solve theirs,
/Boot
I started expierencing the SOD issue this morning out of no where. I haven't intstalled anything for weeks and I've been running the sprint stock rom for months. I think mine might be a hardware issue. I flashed to NRGs rom and still had the issue. I flashed back to sprints stock rom and it's still happening EVERYTIME the phone goes into standby. I push the power button and the phone won't wake up. I can slide the keyboard out and the button backlights light up but none on the buttons/keys work.
Try installing LUMOS to avoid SOD
i have a couple of TP2 with the SOD problem.
I read several post recommending LUMOS, so i did a quick test and it seems that it's really solving the SOD and also giving a little more battery dimming the screen.
Give it a try and let us know your comments.
Related
Hello,
First and foremost I should note that I tried searching the forums but I was not entirely sure what to search for. I tried a few different queries and they yielded negligible results for my issue. Now, onto my issue:
8525 with wm6 black 3.01
I have my 8525/hermes/tytn/etc/ set to turn the device off after 3 minutes of inactivity in order to preserve battery life. Sometimes, this poses no issues and I can just hit the power button to turn it back on when I need to. Other times however, and perhaps more frequent, I press the power button and nothing happens. Try as I might and regardless of how many times I press the damned button, it will not turn on. I have to use my stylus to do a soft reset in order to have my phone back in operation. Needless to say, this has gotten very annoying. I have since turned that feature off but now my battery drains far too quickly.
Is this a known issue or has anyone experienced similar issues? If so, is there a fix for this? If not, would ATT accept my phone for a warranty exchange with this greymarket software on it? If not, can I just flash it with an official ATT image and then send it in? Thanks.
It's called Sleep of Death... SOD... I had it and I flashed the official AT&T rom and havent had it since.
thanks.. looking into it!
How many apps do you have running. Where are they installed also. I currently run Black Majik, and NEVER have the SoD, or soft reset, so I think it's the stuff you put in your device that may be causing this. Flashing a new ROM wont always solve this, since you and I have the same phone, I think it's what you put in that may cause this.
ronfin44 said:
How many apps do you have running. Where are they installed also. I currently run Black Majik, and NEVER have the SoD, or soft reset, so I think it's the stuff you put in your device that may be causing this. Flashing a new ROM wont always solve this, since you and I have the same phone, I think it's what you put in that may cause this.
Click to expand...
Click to collapse
running? usually just whatever program I have opened since I have it set up to completely escape the program when I X out. As far as where things are installed, everything is installed on my device sans iGo.. However, this issue arised prior to iGo being put on my SD card.
Try this. After a hard reset, load one app to your device, let it sit, test it, and then do another. take your time. See if something you load is causing this. I did a HR on mine cause I had tons of crap on there, loaded stuff slowly and noticed the ButtonFlo CAB is what screwed my ROM from working good, so got rid of it. Since then, its awesome.
Leave the Black and go with JJ's Majik. Is the only ROM to date that hasn't SOD'ed me ... and I run the same apps, the same way, on all the ROM's.
http://wmblack.info/
is this so? i'm going to try at&t's wm6 for a bit, see howt aht works..
Don't belive so
I read a lot of threads regarding the problem, i tried AT&T and same problem, others had it with black, now i am having it with latest LVSW, may be a software problem, i had it using SPB WEATHER and SPB TIME, i hard reset install all but them, worked fine for two days, installed TWEAK2K2, problem came back, now trying without TWEAK2K2, but i doubt problem can be solved
My Opinion
been running through threads all over, just found out that there is no solution, because when a program pushes the unit to wake up from standby it freezes, this program can be weather, alarm, mail, active sync, and even a CALL can cause this, so it's a permanent bug in wm6 and PPC :-(
I'm at my wits end, and I'm desperate for a fix.
I have a Touch Pro 2 with Verizon, and it originally had WM 6.1 preloaded, which was ok, although there were quite a few issues that made the phone very unpleasant.
After a few months, a Verizon tech suggested that I upgrade to WM 6.5, which I did. Although it did seem to clear up the issues, I soon found out that 6.5 brought a whole host of new ones that weren't just a nuisance, they were devastating.
Chief among all the problems is this issue I'm having with SMS's. tmail.exe now locks up the phone all the time. Initially, I thought that the problem was the 2000+ texts on my phone, but even after removing over 1800 of them the problem persists.
In desperation, I spent hours upon hours reading the forums here and in many other places to try and figure this problem out. Of course, both Verizon and HTC were useless. I finally changed my ROM to mightyrom, and even after tweaking the **** out of my phone, the problem persists.
Basically, what it does is this. If the backlight turns off, it won't turn on again over 75% of the time, at least not immediately. Sometimes it takes a good 2-5 minutes to turn back on, and even then the sms program is lagging the hell out of my phone.
If the backlight is on and a new text is received, it could take upwards of 45 seconds for the phone to regain functionality enough for me to look at the damn thing.
I've removed the text tab from the Touch Flo menu, and now I use the standard sms program. I try to kill the damn sms program every chance I get, and I installed process manager specifically for this task, and nothing, and I mean NOTHING that I've tried has fixed the problem.
I am at my wits end, and I seriously do not know what else to do. If this goddamn problem was fixed, the phone would be incredible and perfect and make me very happy. The rest of it's quirks are very manageable and a tiny insignificant nuisance compared to this nightmare issue.
I beg you, please give me a little of your time and please please please help me.
You have my most humble thanks.
Do a hard reset and do not tweak the f*** out of your phone. Do you still have the issue when running "plain vanilla?"
Sounds like your gettings SOD's (sleep of death) a common fix for that is to task 29 between flashes.
And HTC Messenger is terrible! I recommend finding a ROM without HTC messenger(energy for example)
Allways remember to task 29 between flashes. and you will need to enter bootloader(vol down + power while rebooting) after doing this to sync with your pc or use the sd card install method.
GOOD LUCK my friend!
schmenge said:
Do a hard reset and do not tweak the f*** out of your phone. Do you still have the issue when running "plain vanilla?"
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Click to collapse
Yes, and that's the problem. Both a clean install of WM 6.5 and mighty rom had the same SMS issue. The only reason I've done any tweaking is to resolve this issue. I would be absolutely thrilled if a hard reset would fix the problem, and I would stop adding things immediately were that the case.
Instead, the issue arises immediately and then I spend hours trying to fix it.
It's very sad.
mrbox23 said:
Sounds like your gettings SOD's (sleep of death) a common fix for that is to task 29 between flashes.
And HTC Messenger is terrible! I recommend finding a ROM without HTC messenger(energy for example)
Allways remember to task 29 between flashes. and you will need to enter bootloader(vol down + power while rebooting) after doing this to sync with your pc or use the sd card install method.
GOOD LUCK my friend!
Click to expand...
Click to collapse
Wow. While I appreciate your reply, I have to admit that what you just said made me feel stupid. I think I'm going to have to reread this post a few hundred times coupled with a couple dozen google searches to understand it.
Well if you get stuck pm me or post here ill help u out theres also .cabs to remove htc messenger....... i have them if you want
mrbox23 said:
Well if you get stuck pm me or post here ill help u out theres also .cabs to remove htc messenger....... i have them if you want
Click to expand...
Click to collapse
That would be awesome. So they basically allow me to only have the normal WM tmail program on my device? If so, I def want them. Maybe that will solve the problem.
id flash the ROM again. like energy or one without htc messenger in it. the zenyee cab is not perfect best to have a ROM that has never seen htc messenger
Weird problem, had my Evo for a couple of days now and everything seemed fine for the first day but now when I run certain apps like google maps for pandora my Evo will reboot. This doesn't happen all the time but will eventually happen after an hour or two of usage. I did buy a case for my phone, maybe it's a heat issue?
taziz23 said:
Weird problem, had my Evo for a couple of days now and everything seemed fine for the first day but now when I run certain apps like google maps for pandora my Evo will reboot. This doesn't happen all the time but will eventually happen after an hour or two of usage. I did buy a case for my phone, maybe it's a heat issue?
Click to expand...
Click to collapse
I've had this happen on my hero. It is just clearing memory are you using autokiller ? It started on my hero when using autokiller. It's not a heat issue the led will flash red and green when the phone is hot.
I'm using advanced task killer but I don't think it's set to autokill apps. A hard reset has seemed to fix this issue for now, how do I ensure it doesn't happen again in the future?
It might help to check your preset in autokiller and set to moderate or optimum but some apps use more memory than others so you might see it from time to time. I still use autokiller set on extreme and would only see that once every week or two on the hero. So it's not that big of a deal. You could just uninstall it if it bugs you or to see if it stops. I have not seen it on my evo yet but I am just rooted no custom ROM yet (Waiting for fresh ROM with espresso theme). That might help contribute to it as well.
taziz23, I don't mean to hi-jack your thread but I've been chasing down the cause of random reboots also. I've been searching around for someone with a similar issue and all I've been finding are people talking about the reboot loop caused by an exchange account. I'm not using exchange at the moment so I know that's not what's affecting me.
It sounds similar to what you're talking about. About 30 minutes to an hour apart regardless of whether I'm using the phone or not. It just did it while sitting on the desk next to me with the screen off for at least 15 minutes.
I've hard reset a few times to see if it was related to the OTA, and turns out it happens to both .1 and .6
I've found out that if I don't associate my google account during the initial setup (or any other accounts like facebook, twitter, etc.) it doesn't seem to reboot anymore. Once I do setup an account and set it to auto sync, I start seeing the reboots happening. So I've been playing with different combinations of disabling calendar sync, contacts sync, etc. to narrow it down but so far, I've come up with nothing.
I've even exported my contacts to a .cvs file using my desktop browser and cleaning out any of the <HTCDATA> stuff that links facebook and twitter to make sure nothing is corrupt and reimported them, but as the reboots are still happening, it looks like that might rule out contact corruption.
I had made it through most of Friday before the reboots started. I recall installing the update to Facebook and TasKiller just before it started happening, but have hard reset since then and have not installed either of these again.
Has anyone else seen anything like this?
Two words: Kernel Panic.
Actually, that's just a guess. I'd imagine anything else would cause some kind of error message to show up like a force close for example.
It has happened with my Evo a few times so far. It also happened with my Hero when I use to use that.
It's probably just a module misbehaving which confuses the OS and causes the kernel panic, so I imagine it's nothing more than a software bug.
Yea... I was thinking some KP's might be happening, but if the release build is dated in April, I must have some fluky hardware right?
Maybe I'll run an `adb logcat` and just wait.
I remember the hard crashes on some of the early donut and eclair builds for the Vogue (CDMA Touch) and these are pretty much the same deal. Just drops out and goes straight to the bootsplash.
Regardless of the phone or OS, I've seen this happen on all the phones I've owned. Android is at least open to allow normal people to debug and fix these problems though.
Me too!
I had a seemingly random reboot happen today on my EVO as well... then it happened again.
Both times, I had Waze and Pandora running and was about 30 seconds into a phone call.
Advanced Task Killer is installed, and is set to kill "when screen off".
I'm pretty new to Android based phones, so I'm not even sure where to start with troubleshooting... but found this thread, and thought this info may help.
Krissy
(P.S. I love this phone so much, right now - I don't even care that it has rebooted on me twice in the middle of a phone call... but eventually the honeymoon will be over, and I'll want this figured out. LOL)
I am having an exact same ISSUE i got it from google I/O its just happened suddenly while you are using it I have no Idea .. Search is also not that great .. Platform need lot of work until it get mature .... I was definately enjoying 1st 2 weeks but not anymore its just killing me now ... Issues after Issues so many Bugs I have start noticing now.. I am not complanning but its just not solid they need to fix this asap... I was enjoying Pre it was slow but I like that OS .. not too much buggy... some apps just Crash randomly .. I was huh .. and its doing more and more now ..
After my hard reset a couple of days ago I haven't had any reboots. I do think it was related to the task killer I think it might have caused some data corruption possibly when killing an application. I set the auto killer to safe in the meantime. If it stats happening again I'll try uninstalling the task killer before I hard reset.
I had the same thing happen, but only once. I was using google maps I think. I also have advance task killer installed. Does the ignore list in advance task killer and setting it to auto kill, kill everything except for what's in the ignore list?
I'm not sure but I did notice that most of my reboots were happening when running google maps..
My Evo rebooted most days 4 or 5 times, day or night, in use or not. The store where I purchased it refused to replace it since I couldn't duplicate the problem to the local technical store. They acted like I needed someone to talk to and not like I had a problem needing resolution. After about 20 calls to customer support they told me to return it where I purchased it and they're sending me out a new one. Apparently no one at Sprint has ever heard that there's this issue. Mine was stock. Period.
I have had some reboot issues that I can't explain. I removed Advance Task killer and it seems to happen less frequent. Maybe once every two days, but never during a call. Waiting to see if this stops with Froyo.
Used to have similar, but less frequent, reboot issues and an occasional "frozen" screen with my previous Blackberry 8830.
I've only had it reboot once or maybe twice for no reason but When I use advanced task kill I almost expect it to happen. And I only use it to kill whatever app I was just using and any other ones Ive downloaded that have no business running.
I have had the same issue, only I am using the full version of Memory Booster..I am going to uninstall it and see if that helps, I also notice that my phone was very hot. It rebooted about 3 times before letting me use the phone again.
Any other suggestions?
Sent from my PC36100 using XDA App
Finally the SOD issue is fixed.
My 4 trials:
1. with no facebook auto update active, TP2 gets no SOD
2. with facebook auto update active, TP2 gets loads of SOD every day
3. download people application update from HTC and trial with no facebook update - no SOD's at all
4. switch on facebook update - since people application update installed - no SOD's at all!!!! and this has been running for quite a few weeks
NOT a single SOD at all. Fixed. Looks like SOD was related to memory issue consumption with facebook. Try it out.
Apart from a few speaker issues with Sense 2.5, my TP2 is pretty good for a slow phone compared to todays standard!
Too bad I don't use the facebook update.
I'm using the standard WM6.5 WWE Rom from HTC.
That has no update feature for facebook, but does have the SOD problems... a lot
Strange, only ever had sods with sense 2.5. And now they are completely gone. Memory usage is normal with the occasional crashes that comes with the underpowered tp2 but no black screen of deaths
I've never used facebooke, I disabled it in settings and still get SODs. In fact, much less after systemboard replacement...
Tried it all and still having the issue.
The problem for my device seems to be backlight related. I have noticed that I can not adjust the backlight settings at all...It always seems to be at 100 % no matter what I do. Tried Lumos and other backlight adjustment apps to no available solution. Tried even downgrading from wm6.5 go 6.1 stock rom and nadda. I wish there was a sound fix for everyone posted somewhere!! Any help would be greatly appreciated. When I boot into android...the sleep button will turn the screen on and off fine so the hardware button is working but I also notice in Android that the backlight is still lit even with the screen off. Backlight sensor works as when I answer a call it turns off but this dam SOD will never allow it to come back on unless a reset is done.
Telus CDMA TP2 with Sharkie Rom wm6.5 running.... Android Froyo 2.2 build as my work around but battery drains like crazy because the backlight never turns off! PLS HELP!
Thank you in advance, Kind Regards,
orangestrawberry said:
Finally the SOD issue is fixed.
My 4 trials:
1. with no facebook auto update active, TP2 gets no SOD
2. with facebook auto update active, TP2 gets loads of SOD every day
3. download people application update from HTC and trial with no facebook update - no SOD's at all
4. switch on facebook update - since people application update installed - no SOD's at all!!!! and this has been running for quite a few weeks
NOT a single SOD at all. Fixed. Looks like SOD was related to memory issue consumption with facebook. Try it out.
Apart from a few speaker issues with Sense 2.5, my TP2 is pretty good for a slow phone compared to todays standard!
Click to expand...
Click to collapse
Hi.
Which ROM are u using?
I have the same problem and i'm 100% sure too that it's the facebook update. When is turned off don't get any SOD. But if i try to update manually and the phone goes to standby it won't wake up.
Today i installed the people application update but no luck. Its getting SOD's every time i try to update. Dammmm
It's this www[.]htc[.]com/pt/SupportDownload.aspx?p_id=250&cat=0&dl_id=1061 the update that you say, wright?
I'm using the ROM 2.07.410.1 (80303) PTG.
Can we see anywuere in the phone that the update is installed?
Thanks
Nuno Viegas
Get SOD's without Facebook installed!
I am using ROM 2.07.401.1 with Manila version 2.5.20121225.0 (the standard WinMo 6.5 WWE ROM and get a lot of SOD's (about 3 per week) . And I don't even have this Facebook update installed, since I don't have a Facebook account.
If anyone has a solution I would be extremely glad!
HTC is no help....
First off I'd like to say that I've already got the power switch replaced on this device. So I've ruled that out to some extent.
That being said, my device pretty much will freeze up at random times then either turn off or reboot. If it reboots, it will load the OS (or sometimes not even finish the boot), then either freeze up then reboot again, turn off, or freeze up and stay frozen for eternity. I've tried reverting to stock then reflashing all my **** and redownloading all my apps and stuff. While that helped for maybe, 3 days, it did not fix the issue. Also notable that this usually happens several times a day, and that sometimes leaving it on the charger helps it make a stable boot. I've also purchased a new battery with no luck. Not sure if this is related but figured it might be relevant that the device wakes randomly sometimes. This is not related to my specific ROM either, this happens on several pieces of firmware. Only cause I can think of is age (this model is almost 4 years old) or a faulty power switch (I've already had the switch replaced).
This has started to affect my schedule in that my phone loves to turn off when I'm sleeping so I miss my phone's alarm, which I highly depend on.
Completely unrelated issue but I'm on Sultan's Lollipop ROM and I can't download themes, apps, etc. The device gives me an error saying that the app/theme "failed to install". All of my current apps come from restoring /data from my 4.4.4 daily driver backup. Help with this would be very nice as well.
Thanks a ton in advance for the help.
Fixed! My overclock was too high. I can only assume that it was overheating, causing the freezing and rebooting. Min frequency is at 192 MHz and max is 1512. Stable for the time being.
As far as your reboots go, if it happens after flashing stock 4.1.2 with Odin, then it is hardware. Either the button still, or something else disrupting power momentarily.
Not sure about issue 2 though.
?
LiquidPlatinum said:
First off I'd like to say that I've already got the power switch replaced on this device. So I've ruled that out to some extent.
That being said, my device pretty much will freeze up at random times then either turn off or reboot. If it reboots, it will load the OS (or sometimes not even finish the boot), then either freeze up then reboot again, turn off, or freeze up and stay frozen for eternity. I've tried reverting to stock then reflashing all my **** and redownloading all my apps and stuff. While that helped for maybe, 3 days, it did not fix the issue. Also notable that this usually happens several times a day, and that sometimes leaving it on the charger helps it make a stable boot. I've also purchased a new battery with no luck. Not sure if this is related but figured it might be relevant that the device wakes randomly sometimes. This is not related to my specific ROM either, this happens on several pieces of firmware. Only cause I can think of is age (this model is almost 4 years old) or a faulty power switch (I've already had the switch replaced).
This has started to affect my schedule in that my phone loves to turn off when I'm sleeping so I miss my phone's alarm, which I highly depend on.
Completely unrelated issue but I'm on Sultan's Lollipop ROM and I can't download themes, apps, etc. The device gives me an error saying that the app/theme "failed to install". All of my current apps come from restoring /data from my 4.4.4 daily driver backup. Help with this would be very nice as well.
Thanks a ton in advance for the help.
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Click to collapse
Same happened with me... Since I've problem with soft navigation keys.... Refer here for more... http://forum.xda-developers.com/showthread.php?t=2999362....I think it's the same in ur case too
pawanzZ said:
Same happened with me... Since I've problem with soft navigation keys.... Refer here for more... http://forum.xda-developers.com/showthread.php?t=2999362....I think it's the same in ur case too
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Click to collapse
i don't think that's the same issue. even so the thread you linked me to doesn't help anything..
LiquidPlatinum said:
i don't think that's the same issue. even so the thread you linked me to doesn't help anything..
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Click to collapse
Hmm...hope u'll get fix soon..