I have a stock Evo4G without root.
Serious issue here with one of my contacts on my Android phone:
In one of my contacts, I have a friend's name, phone number, and email address. His phone number is a domestic number 847-xxx-xxxx. His email address is a gmail address. Also listed in his account is a second number that starts with a (+39) international number and another one of his valid emails. When I edit that contact, I am unable to remove the international number from his contact, it does not appear as a number that I can edit. If I delete the contact completely from the phone or the computer (in both cases it makes him disappear from my gmail on my computer), he is still in my phone with his international number only. Then I can not edit this contact at all?! It isn't a google contact, it isn't a phone contact...it appears to be magical?
This is happening on my Evo4G, but also happened on my Hero. I was hoping that it would work its way out of my phone if it was a bug, but it clearly is a bug in google's software or something hanging on through my contacts? Has anyone had this issue. The Sprint CSRs were completely useless as I would have guessed. Can someone please help me elminate this contact?! I will also post over on a google forum.
Settings, account and sync, google, click the refresh button next to contacts. See if that removes it.
yeah, no dice. tried that first.
is it linked to another account? if so you'll have to edit the other account
Geez, nevermind. I figured this out. thanks though! This guy has an international phone number in his facebook account. I wasn't aware that it Android 2.1 was now pulling contact information from facebook as well. That's why it makes sense it is on my Hero and Evo.
Thanks! very sorry to waste your time. I'm an idiot.
Also a tip for anyone who may be having contact issues...
remove the account, wait like 2min reboot and re-add...that will force data to be re-fetched entirely - fixed an issue with missing photos for me
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when i go to my call history, 95% of my calls, made or received, come up as unknown! it is pissing me off. all the numbers that are showing up as unkown are number that are stored in my contacts. when the call is made or received the name and picture show up. but a couple of days later it is switched and is shown as a unknown caller! i heard it may have something to do with active sync,, but iam not sure of that. on all my other wm devices this has never happened.
please give me some feed back
anybody else notice this?
sorry, don't have an answer but same problem here.
i second the pissing of the offness.
my unknowns seem to be happening for no reason at all as well.
Unknown numbers can be down to three factors (also on many other WinMo devices).
1, You have the same number duplicated in Contacts under different spelling causing a search error.
2, You have synced Outlook with another software (ie. Nokia or Samsung) that causes slight changes in the Outlook Database. (This can also cause "+" to be omitted from numbers when synced.
3, Not using the latest Activesync software in XP.
Solution I found is to erase all contacts in Outlook (they will remain in the deleted items folder for restore so if all fails you can transfer them back). Edit items in the phone so all are tidy with no duplicates. Then resync.
It's none of those things for me. It just says unkown during the call. If I click View Contact, it'll go to the correct contact in the address book.
Farsquidge said:
Unknown numbers can be down to three factors (also on many other WinMo devices).
1, You have the same number duplicated in Contacts under different spelling causing a search error.
2, You have synced Outlook with another software (ie. Nokia or Samsung) that causes slight changes in the Outlook Database. (This can also cause "+" to be omitted from numbers when synced.
3, Not using the latest Activesync software in XP.
Solution I found is to erase all contacts in Outlook (they will remain in the deleted items folder for restore so if all fails you can transfer them back). Edit items in the phone so all are tidy with no duplicates. Then resync.
Click to expand...
Click to collapse
Its None of those for me as well. I just noticed this and yes the contacts are stored in my phone correctly. Hope someone comes up with a solution soon. The call history feature is effectively useless this way... except of course, you have a super brain and can remember all your numbers!
iam the original poster of this problem and also for me these aren't the problems, i try it out and still the same thing, contacts are stored, but still shown unknown number in the call history, that is located in the home tab of touch flo
I've noticed that when my phone is ringing, caller ID works fine and displays the person's name and contact picture. But as soon as I answer the call, it sometimes says "unknown" (though I just received a call and it displayed properly).
I synced my contacts with my exchange server via direct push, not Activesync. And I don't have any dupes.
It just seems like caller ID is a bit on the wonky side...
I also checked dupes and other things.
It can't figure out the pattern.
I called someone today who's phone number I know is in another contact record but it showed the correct call.
Then sometimes I get the "unknown".
e_dogg said:
I've noticed that when my phone is ringing, caller ID works fine and displays the person's name and contact picture. But as soon as I answer the call, it sometimes says "unknown" (though I just received a call and it displayed properly).
I synced my contacts with my exchange server via direct push, not Activesync. And I don't have any dupes.
It just seems like caller ID is a bit on the wonky side...
Click to expand...
Click to collapse
This is exactly what I see on my tilt2 as well. I can see who is calling, I answer, and then when I pull the phone away from my ear to hit the end call button it says "unknown caller". The caller information DOES show up in my call history, so the only time I am seeing this problem is during the call.
So I have a TMobile G2. Straight out the box, with no customization what-so-ever. My only problem is the stock messaging. I'm able to add pictures to my contacts and when I text them their picture shows up in the thread. But for my own picture, its a greyed out box. How do I get my own pic to show up?
Sent from my T-Mobile G2 using outer space satellites.
Have you tried adding yourself as a contact?
If you go into settings>about phone>status>my phone number will say "unknown" correct?
Even if you add yourself as a contact, it will still be grayed out because the phone will not be able to distinguish that the number that you added as a contact is meant for you.
People have said that cleaning out the contacts on the sim card has helped fix this, and others have had the sim card replaced and it fixed the problem. There have also been times where people have done both and it still hasn't fixed the problem.
Hope it offers some insight for ya.
tazz9690 said:
If you go into settings>about phone>status>my phone number will say "unknown" correct?
Even if you add yourself as a contact, it will still be grayed out because the phone will not be able to distinguish that the number that you added as a contact is meant for you.
People have said that cleaning out the contacts on the sim card has helped fix this, and others have had the sim card replaced and it fixed the problem. There have also been times where people have done both and it still hasn't fixed the problem.
Hope it offers some insight for ya.
Click to expand...
Click to collapse
I hadn't heard of this happening with the stock G2 ROM. It happens to me on CM6 right now, but didn't on stock. If after setting yourself up as a contact, you still show up as a gray box, definitely check to see if you are an unknown number. If so, you can call up T-Mobile and ask customer support to push your number back to your SIM card. They will be able to do this over the air. Alternatively, if you have access to other phones, some of them allow you to set the phone number on the SIM (my old Nokia's, Sone Ericcson's, and Samsung's did).
If you call Tmo I think they fix the unknown number thing for you
[Q] Gmail Contacts - Missing Phone Numbers (only mobile & work numbers sync to phone)
Hello all,
Just got my first wp7 (samsung focus) a few days ago and there are some glaring issues that need to be worked on through MS updates, but there is one in particular that is bugging me.
Gmail Contacts: The issue I'm having is they sync, but only certain phone numbers. For instance, my girlfriend has 4 numbers. A mobile, two work numbers, and a google voice number. My phone will only sync her mobile & main work number so I do not have access to either her google voice number (which I really need) and her secondary work line.
Is there something I'm missing? Or is this just one of the things they will be addressing at some point down the line? Hopefully there is something I am missing as I need to at the very least have access to everybody's contact information.
Thanks in advance
Well, for now,I just made a second contact for her with her google voice # as her mobile. I know the OS is new, but I hope they get the contact issues worked out sooner rather than later as the main function of my phone is still contact with humans (for now).
well afaik thats just because exchange does not support the other number fields
bommel0815 said:
well afaik thats just because exchange does not support the other number fields
Click to expand...
Click to collapse
Will it work if change the gmail sever to the IMAP address?
I had this problem also.
I'm afraid to say that I looked all over the internet and couldn't find a solution for this.
I fixed it by changing phone number types to known once, e.g mobile, work, home (other is not supported).
IMAP = email only, no contacts, calendar, or anything else.
That's a weird one, I haven't run into this problem yet. I just looked at 3 people who I know I have a pager (really their Skype Numbers), work number, home number, cell number and Work 2/company and all showed up just fine on my DVP. hmm...
Hi! My mom just bought a HTC Wildire S and she is very happy with it but she is having one problem with it. All her contacts are saved on her google account and linked to facebook. But when some contact calls the phone always shows Unknown.
I think the problem is that all her contacts are saved with "+354" in front of the phonenumber but when the contact calls it doesnt display the "+354" part, just the phone number. I have an Desire and my contacts are set up in the same way and work perfectly. Any ideas how I can fix this?
Its a common error. I have it on my wildfire s too. Think the problem started from android 2.3 but it happens in certain countries only. This is what HTC support told me.. The solution is either add a number twice for the same contact. Once with the country code and other one without.
You may also get a software called prefixer from the market. it will add the country code to incoming calls and the contact name will show after proper configuration.
Hi all, just a strange issue I am having I hope you can help me. I noticed when dialing by name when new, this phone kept wanting to bring up the home number when I want to dial the mobile by default. So, I headed into the contacts and discovered I could set the "default" number by either long pressing the desired number and selecting "set default" which then puts a blue check mark next to it, or I could be in the contact, press menu, then "mark as default" which opens a window where I can select the default email, phone number, etc which also will put a blue check next to the number.
Now then, all my contacts are stored on Google, nothing on the phone or SIM itself. For some reason, the default number for one of the most frequently called people in my address book will not "stick". I mark it as default, I can dial by name and it shows up correctly, but then the next time I go to do it (sometimes even 5 minutes later), it will be back to having no default number set and gives me the home number instead of mobile.
Oddly enough, the three other numbers I marked with a default number never do this to me and work every time, only the one contact entry doesn't work. I can't think of any other reasons why this is happening. My ONLY thought was that for some reason when syncing, Google keeps over-riding the marked default number. But why would it do it for JUST this one contact and not the other 3?!
Any ideas? Looking forward to thoughts. Kind of an embarrassing problem since it's so simple, but I can't figure it out...
www.google.com/contacts
Do you have more specific of a suggestion than simply giving me the site which I have already been to a couple times? The Google contacts interface doesn't seem to support "default numbers" and there is no way I could find to set a default number via the web interface. I believe the default number is an "on phone" setting. Thus, I am confused why it works on some contacts and not all.
Update: I noticed this same contact also won't upload changes to phone numbers, addresses, etc made on the phone for some reason, so this could be more of a Google sync problem. Again, it's only this one contact.
If I make changes to other contacts, they are reflected on Google's servers correctly. If I make a change to the phone number of this specific contact, after a few minutes, it goes back to what it previously was. It seems it's always pulling down from Google's servers and replacing the changes I made on my phone. It's like somehow only this contact was set to only pull down information, not upload it also. I also could not find any settings for changing the location of the "master" when there are changes or conflicts or anything like that on Google's website.
Anyone else have any suggestions? Thanks in advance.
Bump to the top, still have this issue.
Not much help here, as I'd love to know how to do this at a higher 'Google' level than just on my phone too. Are you syncing contacts with any other applications? For example, Facebook?
No, it's a stock Galaxy S4. Although you bring up another question I have had. When I have my contacts on Facebook synced "only with existing contacts", friends on Facebook still show up when I try to dial by name even though they do NOT show up in my address book. What's up with that? Is that the fault of Facebook? I seem to remember my HTC phone doing this as well, so I disabled syncing with Facebook contacts completely.
Today I tried removing the Google account, clearing the data and cache for contacts and contact storage, then adding the Google account again and letting contacts sync. I then set default numbers for 5 phone numbers. 10 minutes later, all but the one contact I have had problems with still had the default number set. The one contact cleared the default number - again. I just don't get it...
02CWRX said:
Hi all, just a strange issue I am having I hope you can help me. I noticed when dialing by name when new, this phone kept wanting to bring up the home number when I want to dial the mobile by default. So, I headed into the contacts and discovered I could set the "default" number by either long pressing the desired number and selecting "set default" which then puts a blue check mark next to it, or I could be in the contact, press menu, then "mark as default" which opens a window where I can select the default email, phone number, etc which also will put a blue check next to the number.
Now then, all my contacts are stored on Google, nothing on the phone or SIM itself. For some reason, the default number for one of the most frequently called people in my address book will not "stick". I mark it as default, I can dial by name and it shows up correctly, but then the next time I go to do it (sometimes even 5 minutes later), it will be back to having no default number set and gives me the home number instead of mobile.
Oddly enough, the three other numbers I marked with a default number never do this to me and work every time, only the one contact entry doesn't work. I can't think of any other reasons why this is happening. My ONLY thought was that for some reason when syncing, Google keeps over-riding the marked default number. But why would it do it for JUST this one contact and not the other 3?!
Any ideas? Looking forward to thoughts. Kind of an embarrassing problem since it's so simple, but I can't figure it out...
Click to expand...
Click to collapse
I have the same issue and it ticks me off every time, and it happens with any contact that has multiple numbers. There doesn't seem to be any way to choose the alternate numbers when you do search by name from the dialpad. you have to do it from the favorites or the contacts tab instead.
Does yours clear the default from EVERY contact that has multiple numbers? Mine only clears the set default number from ONE SPECIFIC contact, and I can't figure out what the difference between that contact and any other contact is. Or, if you are saying you can't figure out how to set the default numbers at all, I gave instructions on how to do it two different ways in the post you quoted.
As for selecting an alternate number from the dial pad, I figured that out too. So, let's say you want to call Mike. Dial 6453 (MIKE) and you should see the name pop up. To the right of the name is a down arrow with a number above it. The number is telling you how many contacts what you have dialed matches. Tap the down arrow and you will see a list of people and their numbers under them (or just the one person if that's all that matches). If you tap again on the name, you will in fact be given a choice on which number to dial (assuming the contact has more than one number saved for them).
So basically, it's a long annoying process that shouldn't have to happen, but it is possible to do it. You have to start dialing by name, then make a screen selection, then another selection, then another, then finally the dial pad is pre-filled with the number, but then you have to remember to hit the actual call button at the end of all that crap. I find it's easier to find a text from the person and swipe the screen to dial them that way sometimes (or from within the text tap the call icon), or from the call history tap the call icon. Or of course as you said, favorites or contacts.
My HTC used to just let you dial by name, tap the number you wanted, then it would start calling. Easy peasy.
Bump to the top again... Still trying to figure this out. So annoying.
Bump. I dial this number every day...
Some stupid questions: 1. Do you have more than one contact details of the same person? 2. Did you delete and re-add the contact. Also delete from all other syncs?
Sent from my Nexus 7 using Tapatalk 4 Beta
The contact is only listed as a Google contact, and has no other links or connections from other sources. Facebook is not synced, nor is anything else. It's only Google contacts. I haven't tried deleting and re adding yet. I guess that's a simple thing to try, its just that there is a lot of info in there, haha.
Ok, via web browser on the PC I exported the contact, deleted it, and synced my phone. Contact was gone. I then added a contact via web browser, typed in all the same info, synced the phone, and the contact is back. I then selected the mobile number, marked it as default, synced the contacts again, and there was no longer a default check mark next to the mobile number.
I have at least 3 other contacts where I don't have this problem at all. They are all stored on Google, they are all friends on Facebook (even though they aren't linked to FB in the contacts because of the above listed problem where everyone on FB shows up when dialing by name), they are all in circles on Google Plus. I can't figure this out at all. What the heck...