Navagation keys under screen always stay lit... - EVO 4G Q&A, Help & Troubleshooting

When my EVO is off, the home, menu, back, & search buttons stay (very dimly) lit all the time on my EVO. I can only see them if the room is very dark. I'm not sure, but this may somewhat contribute to the wretched battery life. Anyone else's EVO doing this?

are you sure you are not just seeing the silver background with the buttons

I had that happen to me once actually - but a quick power on and power off cycle fixed it. It's almost as if the lights didn't get the proper 'turn off' command that they're supposed to.

No, its definitely not the silver I'm seeing. I've tried turning if back on, then off... still there. I've even tried rebooting and they are still slightly glowing. The only thing that will stop it is when I charge it. But as soon as I unplug the cable, the issue returns. They work normally while I'm using the phone. I'm just worried about my battery life.

This is hapiningto me too, I just figured it was suppose to do this...
-------------------------------------
Sent via the XDA Tapatalk App on my EVO

widjit said:
This is hapiningto me too, I just figured it was suppose to do this...
Click to expand...
Click to collapse
Well at least I know I'm not just crazy now lol

So is anyone else having this problem or is this a "feature" for finding your phone in pitch black darkness?

I had this problem on my wife's phone. I returned it. I tried to take the battery in and out. I also did a hard reset but nothing seemed to fix it. I was told it was a hardware issue by reps at BB. Hope this helps. My wife's new phone does not do it.
Sent from my PC36100

Oh by the way I don't know if this is related or not but her phone was a 002 model and mine was a 003. Her new phone is a 003 and does not glow in the dark. Just thought I'd throw that out there.
Sent from my PC36100

cjrivera04 said:
I had this problem on my wife's phone. I returned it. I tried to take the battery in and out. I also did a hard reset but nothing seemed to fix it. I was told it was a hardware issue by reps at BB. Hope this helps. My wife's new phone does not do it.
Click to expand...
Click to collapse
Thanks for the info! Just curious if she has noticed better battery life with the new phone by any chance? If not, I'll probably just keep this one. My EVO is also a 002...

Related

Anyone else with random menu key issue?

I've been having this issue for a few weeks now and it's only seemingly getting worse. HOWEVER.. I think I have an idea of what may be going on.
Can a bad USB cable cause this issue? Maybe some kind of static electricity build up or something. If anyone else out there has this issue can you weigh in? Are you using any damaged or 3rd party cables? My problems started around teh time i orderd a (samsung) micro usb cable for use in my car with a cig lighter power converter thingy that has a usb port on it.
to test I wiped the battery stats in CWM and it actually seemed to help.. until last night when I used the new cable in the car again and it went haywire. I wiped the battery again and ill avoid using the new cable to see if it helps any..
I happened to catch it on video last night so I'll post a link up later. I'd like to get to the bottom of this since sprint wants to charge me to replace the device -___- .
I dont see anything in there about what the actual random "problem" is. only problem I have with my menu button is that my "phone" icon is right above it and with my case on the phone it makes it harder for my fat thumb to just hit menu and I sometimes launch the dialer...
so uhhh.. what's the "problem?"
The menu key will randomly activate without me actually touching the screen. Like I said, I have it on video and I'll post it as soon as I get home so everyone can share thoughts on it.
it's exactly what it sounds like. I'll be using the device, sometimes just reading and sometimes not even holding the device at all (as demonstrated in the vid) and the menu key will activate rapidly and very randomly.
http://www.youtube.com/watch?v=0gP2Ju8Xvyo&feature=youtube_gdata_player
Here's the video as promised. Taken last night. It happened today as well even after flashing the lastest stock ek13.
Sent from my Xoom using xda premium
bumpity bump bump
Well, the Video is down. Id like to see if its the same problem as I have.
I believe It may be. Its quite annoying. The Menu Button just activates. I always assume that its just Oily or dirty, something is making it do it. But even after a wipe it does it and Only with the Menu Key. Not Home, Back, or Search. I also use the Matte Black back TPU case, no difference on or off. Cant find a Rhyme or reason.
Edit:
For the record, im also on FC24.
haven't seen the video but I noticed during LOS testing when the phone came out that I got random menu pop ups in low signal areas.
Sent from my SPH-D710 using xda premium
Amusing, it did it when I hit "post reply".
I get it off and on, be damned if I can figure out how to replicate. Just does it.
I was starting to think it was my screen protector, since it started around that time. Happens plugged in and unplugged. Can go days without, then it just happens. I do know it only started for me when I flashed ICS.
Have you tried reflashing and seeing if the problem still exists. Last week my phone was randomly doing stuff like that. I did a full wipe and reflashed and everything has been fine since.
I've flashed several ROMs and have had it.
I can say I have had it only on ICS, some more than others. Never tracked it closely, but have had it on the homescreen, browser. Only 2 times since Fd02.
Wish I knew how to make it happen. I will say signal/battery levels have no effect.
its likely there's a short or something. I would take it into sprint. There's no reason not to. If they can't fix it you'll get a new phone.
Sent from my SPH-D710 using Tapatalk 2 Beta-5
Here's what's worked for me on ALL Android phones that have had this problem, go to your custom recovery, and clear cache and dalvik cache and reboot... Your phone will take a few minutes to boot...
Sent from my Epic Touch running Blazer Rom via xda premium
I just got a refurb because of a blue led of death and mine is doing this as well. I've tried ICS roms, stock EL29, and even did a complete factory reset after flashing back to stock EL29 to no avail. It mainly occurs while I'm on a call or texting. It's driving me nuts and if it continues it's going back to Sprint.
I have been testing a theory relates to this.
Last night it was pretty bad, so I turned the setting for the hard buttons lights to "always off".
Hasn't happened since.
Only reason I tried this is that I noticed they came on right before the menu went nuts.
As I've said before, I don't think mine is a short since I NEVER had this occur when on gingerbread. Others may be, but I'm nearly certain mine is not.
If anyone else can try this to see if it does help, would be nice to see.
jfcooley said:
I have been testing a theory relates to this.
Last night it was pretty bad, so I turned the setting for the hard buttons lights to "always off".
Hasn't happened since.
Only reason I tried this is that I noticed they came on right before the menu went nuts.
As I've said before, I don't think mine is a short since I NEVER had this occur when on gingerbread. Others may be, but I'm nearly certain mine is not.
If anyone else can try this to see if it does help, would be nice to see.
Click to expand...
Click to collapse
I'll give that a shot, thanks!
Sent from my SPH-D710 using xda premium
Good idea. I'll try the always on setting and see if that helps as well, that way we'll cover both ways.
Doesn't work. Had it come back k last night.
Not sure what to try.
Mine did it a few times yesterday and I noticed when it did either the gps was trying to connect or it was trying to connect to wifi or 3g. Maybe a coincidence or not, who knows, but it's something else to look at.
My phone did the same thing, it isn't the USB cable nor the screen protector. Its a bug when signal drops below a certain level. However, I believe its a touchwiz issue as I have yet to have it happen on any AOSP rom, input anyone?
Sent from my SPH-D710 using XDA

Power Button??

So, my phone just rebooted out of the blue and the power button no longer works. sometimes it will get the power menu to come up, and then the phone will reboot if it is pressed again. I am running a VENUM hybrid ROM. I would not even know how to attempt a factory restore without an operable power button... anyone have any tips? I don't think Sprint would even fix this as I bought it from another Sprint customer
Dioscorus said:
So, my phone just rebooted out of the blue and the power button no longer works. sometimes it will get the power menu to come up, and then the phone will reboot if it is pressed again. I am running a VENUM hybrid ROM. I would not even know how to attempt a factory restore without an operable power button... anyone have any tips? I don't think Sprint would even fix this as I bought it from another Sprint customer
Click to expand...
Click to collapse
You sure its not a battery issue?
Sent from my SPH-D710 using xda app-developers app
the battery moisture indicator is pink. i just cracked open the phone and I only see one indicator towards the bottom of the phone near the USB port, which is a fresh dry white. Don't think any moisture could have reached inside for whatever reason (not that it was wet recently...)
are there any others?
is there any way to power up the phone without the battery and test?
Mine does the same, it's started two months ago. It's gotten to the point where the phone reboots itself literally fifteen times a day. Very frustrating
Swyped from a Galaxy S2 on CM10
I guess I have the magic touch or some ****... just put her back together and it works like a charm I will be getting an extended battery I think. This battery is worn out and doesn't hold a strong charge.
I'm sorry to hear that multi, it's a true pain in the ass. I was just in touch with a Sprint rep and they said something about a $35 repair option?
MultiLockOn said:
Mine does the same, it's started two months ago. It's gotten to the point where the phone reboots itself literally fifteen times a day. Very frustrating
Swyped from a Galaxy S2 on CM10
Click to expand...
Click to collapse
My phone started doing that since yesterday.This is the second time it's happened.I'm thinking the power is stuck,cause when i try to turn off the phone.It always restarts itself.It's killing my battery.
This has been happening to me as well. It usually happens after chrome freezes on me tho. It did it for the first time not on a chrome page today. I think it's just the battery tho, it's been getting worse life lately. I ordered new Anker batteries so if it quits after that I'll keep everyone updated.
Sent from my SPH-D710 using xda app-developers app
Ever drop your phone? Do you use the power button a lot?
Something other than software is causing this to happen. Whether it be water damage, or damage from dropping.
Sent from my CM7 E4GT using xda premium
VeNuM Hybrid??? Wow thats an old ROM. Very loyal:thumbup:
Sent from my SPH-D710 using Tapatalk 2
yea, I actually dropped it earlier today. it seems to be working alright for now...
dirk, not that loyal, just WAY too lazy to bother upgrading it and I like the interface ps awesome sig
Mattix724 said:
Ever drop your phone? Do you use the power button a lot?
Something other than software is causing this to happen. Whether it be water damage, or damage from dropping.
Sent from my CM7 E4GT using xda premium
Click to expand...
Click to collapse
I think it's we use our phone alot.Cause i have 3 different batteries and it still happens.Also i can't receive any texts anymore.I have to use google voice to get them.
Dioscorus said:
yea, I actually dropped it earlier today. it seems to be working alright for now...
dirk, not that loyal, just WAY too lazy to bother upgrading it and I like the interface ps awesome sig
Click to expand...
Click to collapse
Yeah I remember that ROM I was so pissed when development was dropped but hey it made room for more awesome ROMs. Thanks I like my SIG too
Sent from my SPH-D710 using Tapatalk 2

Bricked or not?

Ok so i pulled my phone out of my pocket and noticed the screen stuck on lockscreen, couldn't do anything so I turned it off,note : I did nothing out of the ordinary to the phone, it's been running fine on CM9 for months now and all of a sudden after rebooting..the light stays on and i get nothing. Tried everything I can think of and really don't have money for a new one at the moment. I'm wondering what happened and thought someone hear might have a little more knowledge as to what happened. Any replies would help...thanks.
Edit: After looking around it seems to have the blue light of death brick-ish w/e..I just don't understand how it would do it out of nowhere without even flashing/downloading/just sitting in my pocket? wtf...oh well..i'll probably just goto the sprint store and bs them to getting another..weird..
Hold down power and volume down for a while to see if it will boot into download/odin mode.
Sent from my SPH-D710 using Tapatalk
Click here for custom mods for your E4GT
casperlt1 said:
Ok so i pulled my phone out of my pocket and noticed the screen stuck on lockscreen, couldn't do anything so I turned it off,note : I did nothing out of the ordinary to the phone, it's been running fine on CM9 for months now and all of a sudden after rebooting..the light stays on and i get nothing. Tried everything I can think of and really don't have money for a new one at the moment. I'm wondering what happened and thought someone hear might have a little more knowledge as to what happened. Any replies would help...thanks.
Edit: After looking around it seems to have the blue light of death brick-ish w/e..I just don't understand how it would do it out of nowhere without even flashing/downloading/just sitting in my pocket? wtf...oh well..i'll probably just goto the sprint store and bs them to getting another..weird..
Click to expand...
Click to collapse
If you can check the battery before all else. Do a spin test, try replacing (or have the store swap out for testing) and see if this gets you back to life.
Next option - USB Jig or try holding the buttons long enough to see if Odin or Recovery responds.
Don't think this is the eMMC bug so JTAG may also be a way to rescue it if needed.

[Q] Rebooting and Power Issue

My phone seems to have some kind of issue. Starting this morning, my phone rebooted twice without me doing much of anything to it - I clicked the power button to check the time, and doing so caused the phone to reboot. I waited for it to reboot, and when I clicked the power button again, it rebooted once more.
Now, whenever I click the power button, the phone won't wake. I can wake the phone and use it normally by pressing the volume keys, but I can't put the phone back to sleep. My phone is still randomly turning off and rebooting as well. Right now, it's off and I can't turn it back on because the power button isn't responding. I have to plug it into the computer/wall to actually turn it on. Does anyone know what's going on?
At first I thought it was a faulty power button, but I've no idea what to think now. I'm running Calks E4GT 3.
For the time being, I'm using Smart Screen Off, which is working great. I can live with this, but my phone is still likely going to reset, and I have no idea why.
IceCatraz said:
My phone seems to have some kind of issue. Starting this morning, my phone rebooted twice without me doing much of anything to it - I clicked the power button to check the time, and doing so caused the phone to reboot. I waited for it to reboot, and when I clicked the power button again, it rebooted once more.
Now, whenever I click the power button, the phone won't wake. I can wake the phone and use it normally by pressing the volume keys, but I can't put the phone back to sleep. My phone is still randomly turning off and rebooting as well. Right now, it's off and I can't turn it back on because the power button isn't responding. I have to plug it into the computer/wall to actually turn it on. Does anyone know what's going on?
At first I thought it was a faulty power button, but I've no idea what to think now. I'm running Calks E4GT 3.
For the time being, I'm using Smart Screen Off, which is working great. I can live with this, but my phone is still likely going to reset, and I have no idea why.
Click to expand...
Click to collapse
I'm no expert but when that happened to my phone I had it replaced. Turned out to be a faulty power button...
Sent from my SPH-D710 using xda premium
I was thinking about it, but I'm certain it's out of warranty. My contract expires this November, so I'm really hoping that's not the case.
It's your phone a year old or older?
Do you still have the original battery?
Pp.
sent from a jellybean filled epic touch.
It is. I've had my phone since November 2011. I do still have the original battery, though the battery is pretty much shot. It had overheated (it was charging underneath some comforters), but a few days later the battery came back on, and I've been using it ever since. I'll get a new battery, but do you think that's what the problem is?
IceCatraz said:
It is. I've had my phone since November 2011. I do still have the original battery, though the battery is pretty much shot. It had overheated (it was charging underneath some comforters), but a few days later the battery came back on, and I've been using it ever since. I'll get a new battery, but do you think that's what the problem is?
Click to expand...
Click to collapse
You can definitely try changing the battery, but also if you have insurance on your phone you should be able to call sprint and have them exchange it. I did it not too long ago and I had my phone since day one. I'm positive that my warranty was expired but I still had insurance on it. They sent me another one 2 days later.
Sent from my SPH-D710 using xda premium
I would definitely say yes, you need a new battery!
Amazon is your best bet. Anker makes a good battery.
Pp.:beer:
sent from a jellybean filled epic touch.
How much did that cost you? I might have insurance on it, but I have no idea. I remember replacing one of my previous phones and it costing $50.
IceCatraz said:
How much did that cost you? I might have insurance on it, but I have no idea. I remember replacing one of my previous phones and it costing $50.
Click to expand...
Click to collapse
To be honest they didn't even charge me..lol. All I did was call sprint, told them that my power button wasn't working,they asked if it had any water damage. I told them it didn't and she asked if I had insurance,told her I did and she simply said no problem, asked for my address and said you'll have another device in 2 to 3 days. Received it in 2 days returned the other one no questions no fee..
Sent from my SPH-D710 using xda premium
From Amazon about $12.00 plus shipping. Samsung Epic 4G Touch 1800 mAh Standard Battery ..
Pp.
Transmitted from another galaxy with a Jellybean infused P-5113 full of Unicorn porn.
My phone started that 3 days ago. Power button failed. I have 8 batteries so it wasnt that. Id put battery in and it would boot up without touching button. Then power off. I had insurance send new one. They gave me new not refurb and it works day and night difference better than old one
Sent from my SPH-D710 using Tapatalk 2
I'm most definitely sure it's your power button going broke.
Battery issues usually make your phone flicker like auto brightness is adjusting before shutting off. And so on.
A battery issue wouldn't make your phone reboot by itself when touching the power button.
My friend use to have power button issues like what the OP stated. I told her, her case is causing it(she had one of those cases that block the power button and volume button with rubber) we took the case off left the phone alone for a day and the power button worked correctly. I since have cut out the rubber to her case.
Sorry about the long post
I've known 6 ppl with the E4gT in the past 3 months that have Power button issues. I usually can spot them now.
Sent from my SPH-D710 using xda app-developers app
Seems a lot of people are having power and battery related issues. I've had my e4gt for around a year and my battery is going out. Had 2 ordered today so hopefully no more problems. Lay your battery down flat on the table if it's bulged or misshapen then it's bad. They're only like 10 bucks on ebay.
Sent from my SPH-D710 using xda premium
Sounds like what Im experiencing is the power button issue as welll; phone wakes up on and off by itself, power button doesnt always wake up or put the phone to sleep (or brings up power menu), and random reboots. So assuming this is the case for me too, and with insurance, will I have any issues trying to get it fixed if my phone is rooted? Or just make sure I have unrooted my phone and made stock before I take it to Sprint and Ill have nothing to worry about it then?
CylonWolf said:
Sounds like what Im experiencing is the power button issue as welll; phone wakes up on and off by itself, power button doesnt always wake up or put the phone to sleep (or brings up power menu), and random reboots. So assuming this is the case for me too, and with insurance, will I have any issues trying to get it fixed if my phone is rooted? Or just make sure I have unrooted my phone and made stock before I take it to Sprint and Ill have nothing to worry about it then?
Click to expand...
Click to collapse
It is always best to go back to stock. They will likely charge you $50 for it though so it is actually cheaper to go to http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-power-button-repair/. No need to go back to stock with them and they do great work.
Sent from my SPH-D710 using xda app-developers app
graydiggy said:
It is always best to go back to stock. They will likely charge you $50 for it though so it is actually cheaper to go to . No need to go back to stock with them and they do great work.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I believe my power button is going out too. It does the rebooting cycle like others have mentioned and simply rubbing my finger across the button (without pushing it) will cause the phone to turn on and off.
I currently don't have insurance on my phone. Sprint sent out an email a couple of weeks ago about Insurance Open Enrollment. Anyone know if I can enroll now and turn around and take my phone in for repair (unrooted of course)?
Thanks
There was a thread on the power button issue on the Sprint.com forums, and a poster claimed he didnt pay anything for the repair and didnt have insurance (I guess because its apparently a known/common issue now). I figured with the open enrollment it might be worth $8 just to make sure Im covered, although apparently you have to wait 3 days after you signup (Jesus waited 3 days, so I guess I can too huh?). If its a known issue with the phone that is apparently at least somewhat common, I see no reason Id have to pay $50 to have it fixed.
****. This just started happening to me this morning. Phone was working just fine. I am just running stock rooted and now seems like everytime i try to turn off the screen the phone reboots. I have never dropped this phone. I dont have any insurance policy from sprint. Do you think there is anything they will do with this phone?
dbldown768 said:
****. This just started happening to me this morning. Phone was working just fine. I am just running stock rooted and now seems like everytime i try to turn off the screen the phone reboots. I have never dropped this phone. I dont have any insurance policy from sprint. Do you think there is anything they will do with this phone?
Click to expand...
Click to collapse
My reboots started happening earlier this week. I'm running the JB GB08 rooted leaked release. I called Sprint this morning and added the insurance coverage since open enrollment runs through the end of March. I plan on taking the phone into Sprint over the weekend after I reinstall the office ICS release build.

[Q] Phone won't turn on, blue led light stays on

Hi everyone,
This is my first post and I hope I won't somehow piss anyone off. I'm just looking for a little advice or guidance.
Device: SPH-D710 Samsung Galaxy S2 on Sprint (CDMA). It was running the latest over the air ICS update. It was not rooted.
Background: Starting about a month ago the phone began to occasionally restart on its own. Also, my clock widget began to disappear randomly, no matter how many times I would put it back on the screen. It would also occasionally crash on resource heavy apps like chrome or facebook. I installed Go Launcher to try to fix the widget problem. This is the only thing out of the ordinary that I've done recently.
Problem: While running an app the phone crashed. I pulled the battery and restarted it. It never booted. The screen remains completely black and the blue LED light stays on. I've tested a different battery, it wasn't the problem. I've plugged it into my computer and it does not see the device. Plugging in the charger turns on the blue light (I can only turn it off by pulling the battery).
Question: I'm pretty sure this phone is bricked but would love confirmation (whether you can confirm or tell me how I can confirm). What I really care about is being able to access the data that was on the phone. Is there any way I can access the data? The sprint store said it would be 50 bucks to look at it and if they can't fix it they would get me a new phone. I really don't care about a new phone. Is there anything that they can do to recover my data that I can't?
Basically, is there anything I can do to access the internal memory files? (Secondary question is can I fix the phone).
Thank you in advance for your input and excuse me if I haven't followed all common etiquette on this forum. (I did search the topic).
Do not send it to sprint. Look up jtag. Send it to a reputable company like mobiletechvideos. They will repair it if it can be brought back. Solid blue light is bricked. Flashing blue light is a bad battery. Goodluck.
Sent from my SPH-L900 using Tapatalk 2
patrao_n said:
Do not send it to sprint. Look up jtag. Send it to a reputable company like mobiletechvideos. They will repair it if it can be brought back. Solid blue light is bricked. Flashing blue light is a bad battery. Goodluck.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
It definitely looks promising - if they can fix it, would it be fixed but wiped? My main concern is recovering internal data.
spoke to kyle at mobiletechvideos and he thinks it's an emmc failure since it wasn't during flashing - in which case my saved data is gone forever. anyone disagree or have any other insight? can i save my data?
wukilaflee said:
spoke to kyle at mobiletechvideos and he thinks it's an emmc failure since it wasn't during flashing - in which case my saved data is gone forever. anyone disagree or have any other insight? can i save my data?
Click to expand...
Click to collapse
Mine started the random reboots, and then reboot loops, then couldn't get the screen to turn on...blah blah blah... lots of issues lots of people have seen. It was all because of the power button. It eventually got to where it just didn't work at all, and i was smacking the power button corner of the phone on a table or something to even get it to power on, and having to use the volume rocker wake option to wake the screen. I'm not sure if your issue is the same, but it only cost me $40 to get my power button replaced at a cell phone repair shop locally and took the guy less than 30mins.
Just a suggestion, may not have anything to do with it, but it could save you some money it happened to work. Alternatively you could try smacking the power button corner of the phone on a hard surface a few times and if it is the problem, it might unstick long enough at least know thats what it is.
I'm no expert, and i make no guarantees or promises, just my experience with mine and my wife's phone over the last 2 years...lot's of issues solved by one of three things, power button, usb port, and battery. Good luck!
momentary said:
Mine started the random reboots, and then reboot loops, then couldn't get the screen to turn on...blah blah blah... lots of issues lots of people have seen. It was all because of the power button. It eventually got to where it just didn't work at all, and i was smacking the power button corner of the phone on a table or something to even get it to power on, and having to use the volume rocker wake option to wake the screen. I'm not sure if your issue is the same, but it only cost me $40 to get my power button replaced at a cell phone repair shop locally and took the guy less than 30mins.
Just a suggestion, may not have anything to do with it, but it could save you some money it happened to work. Alternatively you could try smacking the power button corner of the phone on a hard surface a few times and if it is the problem, it might unstick long enough at least know thats what it is.
I'm no expert, and i make no guarantees or promises, just my experience with mine and my wife's phone over the last 2 years...lot's of issues solved by one of three things, power button, usb port, and battery. Good luck!
Click to expand...
Click to collapse
That is not the issue. This is an emmc failure for sure.
Sent from my SPH-D710 using xda premium
Thank you
patrao_n said:
Do not send it to sprint. Look up jtag. Send it to a reputable company like mobiletechvideos. They will repair it if it can be brought back. Solid blue light is bricked. Flashing blue light is a bad battery. Goodluck.
Sent from my SPH-L900 using Tapatalk 2
Click to expand...
Click to collapse
I just replaced the battery and it turned back on.

Categories

Resources