Develop Bugs

T-Mobile = Horrible customer service??!?!?

I've heard the rumors... T-Mo's customer service is legendary. They're the best in the game. Everyone says so!!
Rewind: October 2007. I was a Sprint customer. After 3 years of hell with Nextel, no service in Rhode Island, replacement phones, billing errors, and long wait times, I became an ex-Spring customer when I threatened to leave Sprint for T-mobile, and the customer service SUPERVISOR said to me "You do what you have to do..." *click* and hung up on me. So I did just that... I walked into a t-mobile store and bought a wing.
Fast-forward: Today. It's now 6 months later. I've had 3 warranty replacements on the Wing, then (because I was fed up with the wing) I asked for an alternate model. They told me the only other "multiple exchange" model was the Dash. So they sent me a dash (which I can't figure out because it's cheaper). That was 3 weeks ago. Today, I noticed a bunch of white lines on my screen (see my other post for a screen shot).
I just got off the phone with T-mobile. They confirmed that this is a problem with the Dash, and the brackets holding the screen apparently break for no reason at all, causing this problem. It can happen for any or no reason at all. Well, the wing might be slow and lock up and reboot itself when it wants (though I fault t-mobile's ****ty software for that) but at least it kept it's screen in tact.
So I told them I wanted a wing back. They refused, because I did not qualify for the multiple exchange, since it was only my first dash. I told them I needed a phone that DIDN'T lose it's screen at random, so I wanted the Wing back (which is what I originally paid $300 for) and they said no, because that only applies if I had 2 or more defective dash's. What the hell is wrong with this company!?!? They can't send me a Blackberry Curve (even though it's the EXACT same price as the Wing), they can't send me ANYTHING, not even a basic phone. They said if I wanted the wing now, it would cost me $400!!!
Now, looking back at Sprint, with their new CEO (who has vowed to clean up customer service) and their newest plan (simply everything), and the coolest phone I've ever seen (the Sprint "Touch") I think I'm going to pay the early termination $200 fee and switch back to sprint when I get my $600.00 economic stimulus check from the government in May, and I told the t-mobile guy that too. He said "Well, sorry to hear that, but there's nothing we can do for you..." <-- What the hell is that??? What happened to customer service? I left Sprint because they sucked, and now they're getting better and T-Mobile sucks.
Looks like I picked a bad time to leave Sprint and an even worse time to join T-Mobile.
WARNING TO ALL THOSE WHO ARE THINKING ABOUT SWITCHING TO T-MOBILE OR BUYING A PDA FROM T-MOBILE: DON'T do it!!! If it's a bad model, you'll be stuck with it!!
I am SICK of getting new phones every month in the mail. It takes me about 6 hours to get my phone looking & acting the way it should. I have to flash the ROM, copy pim.vol, change the theme, remove the stupid "callstart.wav" file, hack the **** out of the registry, and set up email, internet connections, and everything else. I've wasted countless days of my life doing this.
I've reached the end of my tether. I hope a perspective T-mobile customer reads this and it helps them decide to NOT go to T-mobile. Likewise, I hope a higher-up at T-mobile reads this and gets the message.

LMFAO Dude grow up.

SpringfieldXD45C said:
I've heard the rumors... T-Mo's customer service is legendary. They're the best in the game. Everyone says so!!
Rewind: October 2007. I was a Sprint customer. After 3 years of hell with Nextel, no service in Rhode Island, replacement phones, billing errors, and long wait times, I became an ex-Spring customer when I threatened to leave Sprint for T-mobile, and the customer service SUPERVISOR said to me "You do what you have to do..." *click* and hung up on me. So I did just that... I walked into a t-mobile store and bought a wing.
Fast-forward: Today. It's now 6 months later. I've had 3 warranty replacements on the Wing, then (because I was fed up with the wing) I asked for an alternate model. They told me the only other "multiple exchange" model was the Dash. So they sent me a dash (which I can't figure out because it's cheaper). That was 3 weeks ago. Today, I noticed a bunch of white lines on my screen (see my other post for a screen shot).
I just got off the phone with T-mobile. They confirmed that this is a problem with the Dash, and the brackets holding the screen apparently break for no reason at all, causing this problem. It can happen for any or no reason at all. Well, the wing might be slow and lock up and reboot itself when it wants (though I fault t-mobile's ****ty software for that) but at least it kept it's screen in tact.
So I told them I wanted a wing back. They refused, because I did not qualify for the multiple exchange, since it was only my first dash. I told them I needed a phone that DIDN'T lose it's screen at random, so I wanted the Wing back (which is what I originally paid $300 for) and they said no, because that only applies if I had 2 or more defective dash's. What the hell is wrong with this company!?!? They can't send me a Blackberry Curve (even though it's the EXACT same price as the Wing), they can't send me ANYTHING, not even a basic phone. They said if I wanted the wing now, it would cost me $400!!!
Now, looking back at Sprint, with their new CEO (who has vowed to clean up customer service) and their newest plan (simply everything), and the coolest phone I've ever seen (the Sprint "Touch") I think I'm going to pay the early termination $200 fee and switch back to sprint when I get my $600.00 economic stimulus check from the government in May, and I told the t-mobile guy that too. He said "Well, sorry to hear that, but there's nothing we can do for you..." <-- What the hell is that??? What happened to customer service? I left Sprint because they sucked, and now they're getting better and T-Mobile sucks.
Looks like I picked a bad time to leave Sprint and an even worse time to join T-Mobile.
WARNING TO ALL THOSE WHO ARE THINKING ABOUT SWITCHING TO T-MOBILE OR BUYING A PDA FROM T-MOBILE: DON'T do it!!! If it's a bad model, you'll be stuck with it!!
I am SICK of getting new phones every month in the mail. It takes me about 6 hours to get my phone looking & acting the way it should. I have to flash the ROM, copy pim.vol, change the theme, remove the stupid "callstart.wav" file, hack the **** out of the registry, and set up email, internet connections, and everything else. I've wasted countless days of my life doing this.
I've reached the end of my tether. I hope a perspective T-mobile customer reads this and it helps them decide to NOT go to T-mobile. Likewise, I hope a higher-up at T-mobile reads this and gets the message.
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Looks like someone woke up on the wrong side of the bed today! I for one would never EVER go to sprint. I don't care how much 3g or EV-DO they have...I used to be work for sprints technical support desk and i absolutely hated it! all they cared was for you to get off the phone as quickly as you could try to sell some add-on crap that you didnt need... retrigger the IOTA (internet over the air refresh) and get off the phone ASAP! and the reson why the tech do this is they dont get a bonus if they dont have an average call time under 7 minutes! i went to work for them thinking it was a technical job and all it was , was a front for over the phone sales! i was only there for 8 months and i hit the door as soon as the opportunity arose.

Maybe its you, not the phones. Ever think about that.
T-Mobile is not here to exchange any phone "YOU" decide to mod, drop, throw, dunk,etc.
They have a limit on how many, per customer, can get an exchange.
There is a thing called insurance you can buy from them, for this specific reason.
Pay up to keep getting a new phone every 4-6 months.

And see, I am the exact opposite of what the first poster said, I am a current SunCom Wireless customer, who was just bought out by T-Mobile, and I have had nothing but good things from TM's customer service. I called them about getting a Wing, and if they would provide me with a TM SIM card that would work with my SunCom plan....which wont work of course, so instead they say-"Hold on one moment and let me look at your account...(so I give em my account number, a SUNCOM account number mind you)and the dude comes back and says, well with your anytime rewards(basically 5USD off of a new phone that yoy get for every month you stay with SunCom), you can get a Wing for 249.99, and we will go ahead and SIM unlock it for you before we ship it, so that you can use it with SunCom. Then when SunCom and TM become one company, we will send you a TM SIM card(because thats what they are doing with everybody) and you will still be able to use your SunCom services and current billing prices." So of course I say hell yeah, and give the guy my debit card number, and he comes back and says, "Oh, and you also qualify for free next day air!" so hell yeah, I do LOVE TMs customer service already, and im not even one of their customers yet! BTW, teh Wing=AWESOME!

I sort of had a similar experience.
I had a Shadow, and did not like it, I really wanted the Dash to begin with..
I called and asked to send the Shadow back, and that was fine, but they wanted me to pay $200 upfront.
After thinking about it, I said no.
Called back asked for a supervisor, who immediately called the proper department, got my phone sent out FREE, gave me the rebate instantly, and also sent me a free bluetooth headset.
I have no problem with T-mobile, but if you do, call back and ask for a supervisor.

I LUV me dash and I think that Tmobile is probably the best mobile phone company. Hell they didn't ever try to sell up, but they did help me downgrade my plan with courtesy and respect and no additional months on my contract.
As to your problems with the Dash, I am sorry I would still get another. Even great products have some problems with them. I have had my Dash for over a year and couldn't possibly be more pleased. I keep it in a case and it is in pristine condition. My contract is over and I really would like a 3g device but there isn't anything I would like more than the dash out there. Especially with google's web page compression and the opera mini.
I work at IT at a hospital and most...no every smartphone has KNOWN problems with them. Please don't ask about getting a TREO..... You won't see known issues broadcast anywhere unless you are an major enterprise client. Cellular companies don't usually ever mention problems to nickel and dime clients.
My sister has major problems keeping a working cellphone for more than 4 months since they stopped making them large plasic bricks in the 90's. She has had her Dash for over a year as well. It has a large crack in the screen (no actual harm just a large crack). Various large gashes and the power button has to be pushed extra hard but it's still workin! So if you ask me it is a brick.
Tmobile is different. They only have edge no 3g at all that is a dealbreaker with enterprise clients. They only have nickel and dime clients. I think in general Tmobile have to be nice to their personal clients and they are. Just don't put a pink logo on your website!

Allright... for those of you telling me to "Grow up" and "Maybe it's not T-mobile, it's you" First of all, I'd like to remind you that I'm at least being polite to you. See, I reply to topics to give USEFUL information, not scathing remarks. That makes for somethign we like to call "a pleasant atmosphere". Perhaps you've never heard of that before. So how about YOU grow up? Thanks
I'd also like to point out that "I" am hardly the reason for the following WING issues:
Phone #1: Random reboots, battery lasted for 2 hours max, touch screen would stop working, and only come back after a reboot.
Phone #2: Extremely slow (timed: 34 seconds for the start menu to appear after pushing the start button.. OUT OF THE BOX), random reboots.
Phone #3: Internet would not work at all. On the phone with PDA Tech support who walked me through everything he wanted me to do, then finally HE suggested replacing the phone.
Phone #4: Would not power on at all.
Phone #5: The dash: Everything is working fine. Today, while sitting on my desk (e.g. not being dropped, submersed, etc.) a bunch of white lines appear on my screen. A member of this board said he had the same problem, and even T-Mobile said it was a known issue...
I'm sorry, but please explain to me HOW that is "me" and not t-mobile!??! You've obviously proven to me what great intelligence you have by demonstrating your innate, Jedi-like ability to sit at a keyboard and say "Dude, grow up" and "Maybe it's you not t-mobile" So please explain, Captain SDA... I eagerly await your solution to "my" problems with these "perfect" phones.
My mom once told me "If you don't have anything nice to say, don't say anything at all". Clearly your moms never told you that, Perhaps you should ask YOUR mom for that same advice. Judging by your superior online personalities, that shouldn't be too hard: Just leave your basement and walk upstairs. I'm sorry you don't understand the value of a dollar, and the fact that I have now spent $300 on a phone that doesn't work, and I religiously pay my bill for a service I can barely use. I'm sorry that upsets me. You're right, I shouldn't complain about that.
*** sigh ***
For the rest of you: Thanks for the advice about going back to sprint. The only reason I'm even thinking about it right now is because of all the good things I heard about the new CEO and the changes he's making, and I'm excited about the Samsung Instinct as well as the Sprint HTC Touch, which I personally got to use and it was lightning fast!!

My point was that T-Mobiles history with you as their customer.
When i read the story, i thought, this guy has no luck with phones. Do you honestly think T-Mobile will start giving away replacements to a person that has a history of mishaps? Look at it from their point of view also.
The thing is these days, people think everything is about themselves.
Sorry if you hate my replies. I tell things the way I see them. I don't sugar coat anything.

If you had said THAT instead of "Dude grow up" at first, it would've been a little nicer, don't you think?? Do you think I don't have enough on my plate already, after bleeding out all kinds of money for a damn phone & service that I can't even use, without having to put up with wisecrack remarks??
Yes, I DO expect T-Mobile to stand behind their products.
I respect the hell out of calling shots as you see them, but I question HOW they're seen. Throw me a bone, will you??

SpringfieldXD45C said:
If you had said THAT instead of "Dude grow up" at first, it would've been a little nicer, don't you think?? Do you think I don't have enough on my plate already, after bleeding out all kinds of money for a damn phone & service that I can't even use, without having to put up with wisecrack remarks??
Yes, I DO expect T-Mobile to stand behind their products.
I respect the hell out of calling shots as you see them, but I question HOW they're seen. Throw me a bone, will you??
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*tosses a bone in the air *
Kidding

SPRINT!!!
you know even if i had 10 phones break on me, through running normal software or even modified i would like the company to replace, even if it was my fault... thats what u pay insurance for and thats what makes great customer service. Think about it... how many people know more about the phones then someone that modifies them? not your average user, i referred about 15 people just because sprint is so good with me breaking my phone anyway i did( twice but w/e), not just a new phone but every little thing(a new box, battery, phone, 2x stylus, etc...). no need to grow up its a normal thing to worm someone about a HORRIBLE service provider, i've had sprint for a couple months no complaints, well maybe my bill once but i just shot them an email about my bill being $300, next day they gave me an extra $500. if u switch to sprint get the sero account and you may want to do it fast because no one knows how much longer that type of plan is going to be available....

atomiix said:
you know even if i had 10 phones break on me, through running normal software or even modified i would like the company to replace, even if it was my fault... thats what u pay insurance for and thats what makes great customer service. Think about it... how many people know more about the phones then someone that modifies them? not your average user, i referred about 15 people just because sprint is so good with me breaking my phone anyway i did( twice but w/e), not just a new phone but every little thing(a new box, battery, phone, 2x stylus, etc...). no need to grow up its a normal thing to worm someone about a HORRIBLE service provider, i've had sprint for a couple months no complaints, well maybe my bill once but i just shot them an email about my bill being $300, next day they gave me an extra $500. if u switch to sprint get the sero account and you may want to do it fast because no one knows how much longer that type of plan is going to be available....
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Yea but the key element of your situation that makes it different from the person that made this thread is that you have INSURANCE! things are a whole heckofalot different when you have insurance. When you don't, you stand a chance at ending up like this poor guy! The only thing about insurance i absolutely despise is you always get a reburb.

I have to disagree...If i had a company and sold you a phone. If you modify the rom in any way, warranty is void.
I think even with insurance it gets voided. (I may be wrong)

Mikey1022 said:
I have to disagree...If i had a company and sold you a phone. If you modify the rom in any way, warranty is void.
I think even with insurance it gets voided. (I may be wrong)
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No because most insurance plans cover damage ... which cover both physical and software.firmware damage.....

pudgedaddy said:
No because most insurance plans cover damage ... which cover both physical and software.firmware damage.....
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original and modified firmware?

Mikey1022 said:
original and modified firmware?
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Yes! Heck even if it didnt and the insurance covered only physical damage. I'd beat the heck out of the phone so it wouldnt turn on to find out which firmware or ROM was installed. I mean if you think about it , the phone companies make a buttload of money gettin $5 ( or more) a month for monthly insurance charges,,,, then the customer still has to fork out a deductible when they use the insurance. So trust me, I'd love to offer insurance. Lastly most insurance policies limit the nunber of exchanges to 2 or 3 per year. so it would insure that they couldn't abuse the insurance plan

it sucks about the issues you are experiencing, but do you think this is the right forum (no pun intended) for this issue? in my opinion, you will have better luck discussing this issue with mid - senior level management at T-Mobile USA; not with a bunch of people looking to modify their mobile devices.

johnnylavah said:
it sucks about the issues you are experiencing, but do you think this is the right forum (no pun intended) for this issue? in my opinion, you will have better luck discussing this issue with mid - senior level management at T-Mobile USA; not with a bunch of people looking to modify their mobile devices.
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I agree. The mods should close this thread

I have no other place to vent, and to be honest, I was hoping to get a former T-mobile employee (or someone) who would send me a PM or leave a post with a bit of a tip in it.
If nothing else, I'm outraged and I need to vent (something wrong with that??) It's only natural.
By the way, this has nothing to do with insurance... this is still warranty!! And how do you figure flashing the ROM voids the warranty?? It changes no physical part of the phone... and as long as you can flash the factory ROM back onto it, (thus making the phone still useable) what harm was done?
I see nothing in the warranty about flashing the ROM as being grounds for voiding.

AT&T might not actually be getting the TP2(fortress)?

Hey guys First post. and i wanted it to be good so here we go. I was looking around on some sites to see if there is any new word on the release date or anything, cause my phone is really outdated. So i stopped by Wmexperts.com and reading some HTC stuff, and came across an article(end) and it said that US Cellular shows rebates and stuff for the Touch Pro 2. Well, only 4 passed the FCC, and thats one sprint verizon tmobile and a ______. Well would this be true if it shows rebates, will AT&T ever get the TP2?
http://www.wmexperts.com/touch-pro-2-snap-headed-us-cellular

Colin I can't see at&t being the only carrier not to have the TP2.
Anyways, here's a post that shows an at&t variant of the TP2 clearing the FCC: http://www.wmexperts.com/touch-pro-2-att-passes-fcc .

mrbaro said:
Colin I can't see at&t being the only carrier not to have the TP2.
Anyways, here's a post that shows an at&t variant of the TP2 clearing the FCC: http://www.wmexperts.com/touch-pro-2-att-passes-fcc .
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Just because ATT clears FCC with this phone doesn't mean it'll happen... If memory serves me right, ATT had the Samsung i900 cleared to go last year, also, and that didn't happen
But not saying the TP2 won't happen, either...

ok, i have seen these posts before, but did the FCC say that that specific one would be AT&T's model to be sold on the shelfs?

it doesn't make any sense that ATT would miss out on the TP2. we shouldn't look into this too much. ATT will be getting their variant of the TP2. we just need to be patient [:

mrbaro said:
Colin I can't see at&t being the only carrier not to have the TP2.
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really? I can. They are the only ones getting the new iphone and with all their sights set on it, i wouldn't be surprised at all if they ignored the Touch Pro completely. Give how many iPhone users their are, and how many would jump on the upgrade, id say they dont see the TP2 as much of a thing to bother with, while the other carriers Need it just to compete with the iPhone.

Lyian said:
really? I can. They are the only ones getting the new iphone and with all their sights set on it, i wouldn't be surprised at all if they ignored the Touch Pro completely. Give how many iPhone users their are, and how many would jump on the upgrade, id say they dont see the TP2 as much of a thing to bother with, while the other carriers Need it just to compete with the iPhone.
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for most AT&T customers on these forums, I hope you are wrong lyian...
in my eyes, the TP2 will completely overshadow the iPhone, regardless of how fast the 3GS is.
and, knowing ATT, they would be remiss if they didn't pick up the TP2. I mean cmon, they could make much more money with both the TP2 and the iPhone on their store shelves.

poppinpengawen said:
for most AT&T customers on these forums, I hope you are wrong lyian...
in my eyes, the TP2 will completely overshadow the iPhone, regardless of how fast the 3GS is.
and, knowing ATT, they would be remiss if they didn't pick up the TP2. I mean cmon, they could make much more money with both the TP2 and the iPhone on their store shelves.
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Oh i hope im wrong too, but its hard for me to think i can be. But understand all this that ive said is only from my perspective. I live in a college town, and i swear if i had a dollar for every iPhone i saw on campus every single day id be a very rich man. Two of my friends alone have them and they arnt students! iPhones are Every dam where over here. So for atleast the ATT stores here, the iPhone is king, much as i hate that idea.
I will say tho, that when i went into best buy to get a charger, i showed the cellphone guy my phone and he was like "ah HTC, yea, they're about the only phones worth running Windows Mobile on these days" hehe i just smiled

Remember the rumor involving the Barium? Hmm.... I would get the more featured OmniaPro before an ATT phone that doesn't tilt, even w/o 3G!

I have to agree with Lyian on this one. At my college some students doing a statistics project about cell phones found out that over 61% of the campus was using some sort of iPhone (2G-3G) and that another 20% or so were using a LG envy of some sort. I found this to not so surprising. I myself am using the iPhone (I know I know). I gave up on my old HTC 8525 due to the sluggishness of windows mobile. But now that I see the overhaul HTC has done with their Touch Interface, I really want one bad.
I popped into the ATT Shop yesterday and asked all the clerks and even asked to speak to the manager if they had any word on the HTC Touch Pro 2 or code-name ATT Fortress and they hadn't the slightest idea what I was talking about. Instead they kept showing me over to the iPhone 3G S and trying to get me to buy that instead (I told them I was looking to upgrade)
With ATT having the iPhone (and just getting the 3G S) they really is no need for them to push this phone out anytime soon. Maybe the 'changes' they will make to the phone will be there as to not overshadow their signature phone
Maybe I should just get the 2G TP2...

but they have released both the tilt and fuze; both of which were released along side the iphone. why would they stop now? i really believe that at&t markets these phones to two completely different markets; the fun young crowd (iphone) and the more business oriented customers (touch pro2). at&t has released an updated htc device every october/november. i dont see this being any different.

omaralt said:
why would they stop now?
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two reasons.
1. With each iPhone release, the sale of that model phone has been better than the last. Im sure the 3gs will outsell the 3g. At first they were all about the HTC phones, then the iPhone came out, and while they may have been holding on to the HTC phones as a 'just in case', they likely feel pretty secure in their sales of the iPhone and dont have to worry about it not being a good seller.
2. Apple is making more business like apps available to try to merge into that selling market as well. Now they arnt nearly as flexible as something on a Winmo(especially with the limited interface of the iPhone) but thats not the point, and i doubt ATT cares much.
I bet if you look at the HTC phones vs the iPhone sales, their would be a major difference. Perhaps they so much more potential profit from the 3gs release, that they don't see a need to bother with the Pro2
But who knows.. All any of us can do is wait and see what ATT ends up doing.

But I don't understand why at&t would care? Either way they're making money, the data plan is the same price, why not offer both and give more options to their customers? makes no sense for them not to carry it, and I'm almost sure they will carry it. However its probably not gonna hit till october...

Lyian said:
two reasons.
1. With each iPhone release, the sale of that model phone has been better than the last. Im sure the 3gs will outsell the 3g. At first they were all about the HTC phones, then the iPhone came out, and while they may have been holding on to the HTC phones as a 'just in case', they likely feel pretty secure in their sales of the iPhone and dont have to worry about it not being a good seller.
2. Apple is making more business like apps available to try to merge into that selling market as well. Now they arnt nearly as flexible as something on a Winmo(especially with the limited interface of the iPhone) but thats not the point, and i doubt ATT cares much.
I bet if you look at the HTC phones vs the iPhone sales, their would be a major difference. Perhaps they so much more potential profit from the 3gs release, that they don't see a need to bother with the Pro2
But who knows.. All any of us can do is wait and see what ATT ends up doing.
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At least two people from xda have seen it, so I don't think this thread is meaningful anymore.
Besides, the assumption made is questionable, since U.S. Cellular is on CDMA, not GSM

omaralt said:
But I don't understand why at&t would care? Either way they're making money, the data plan is the same price, why not offer both and give more options to their customers? makes no sense for them not to carry it, and I'm almost sure they will carry it. However its probably not gonna hit till october...
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well, they have to buy the phones from HTC.. and if they dont sell, then they lost money...

AT&T Owners: Ready to Tell AT&T to Kiss Off?

I'm pretty much at my breaking point with this company. Between empty promises, botched hardware and being the last of the majors to even release the new technology, let's just state what goes without saying: AT&T should rename themselves to iPhoneT&T because they've apparently bet the farm on that overrated piece of crap and in turn have thrown their Windows Mobile business clients under the bus.
No amount of excuse makes sense or matters any more. The iPhone 3GS has been on the market for plenty of time. If someone was gonna buy it, they'd have bought it by now. If they were waiting for WinMo 6.5, they could have released it as an update rather than making their clients wait while every other major phone company released it. Not to mention the fact that the "consortium" of US carriers have kept HTC from releasing unlocked versions for U.S. consumers. God forbid they didn't get their over-charging grubby hands on a few extra shekels. For the love of everything sacred, HTC is already leaking the HTC Leo and I have yet to see a TP2 outside of a T-Mobile showroom!
AT&T has lost it's focus and I'm at the point where waiting for them to get off their sorry butts to release a phone (of which they're going to screw up the hardware, let's be frank) has become a near impossibility and I'm about ready to jump ship.
That leads me to two questions: Who's with me and where the heck should I go?

Hey I feel your pain I am still using the Hermes from 3 years ago. I really want this phone but I can't do Sprint (Not enough custom ROM's etc) and Verizon well they just totally suck!! T-mobile is an option but coverage isn't that great here and there is no 3G and I have heard the sound volume is sucky on that one for some reason.
So I am stuck for now. As far as the whole 6.5 thing it really doesn't matter to me because I would just be using a custom ROM from here anyway but I really have no choice but to wait
While the Leo looks bad as hell I think its the first time I have actually thought hmmm maybe that phone is just too damn big for me lol

They've got the iDud and all the money and glory that goes along with it, do you think they give a crap about the Touch Pro 2?

MrDSL said:
Verizon well they just totally suck!! T
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Why do you say that?

californiarailroader said:
Why do you say that?
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Just my personal experience and I told myself long ago I would never give them my money again because of the things they do.
Most of their phones you can't send files like pics and ringtones via bluetooth because that profile is taken out. Alot of phone have GPS locked and WIFI taken out etc.
Again thats just my personal opinion.

MrDSL said:
Just my personal experience and I told myself long ago I would never give them my money again because of the things they do.
Most of their phones you can't send files like pics and ringtones via bluetooth because that profile is taken out. Alot of phone have GPS locked and WIFI taken out etc.
Again thats just my personal opinion.
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They used to do those things, that's true, but no more, all their smartphones (and regular phones) come with all features (like GPS, Bluetooth OBEX, etc.) intact and ready for use. They have also released ROM updates for many devices, like the original Touch Pro and Omnia that unlock the GPS on them. They said they'd do it, and they did, I am surprised but pretty happy they have

Thats probably true but at this point its the principle of the matter because I have way too many options in my area. Besides they are also the most expensive.

We've got 5 carriers, AT&T (formerly Edge Wireless here, an AT&T affiliate), Verizon, US Cellular, Metro PCS and as of this summer/fall, T-Mobile, who is just building out in our area. In terms of actual coverage, it goes like this-
1.US Cellular
2.Verizon
3.AT&T
4.Metro PCS
5.T-Mobile (they are just building out, hence the low rating).
Sprint and Nextel have licenses to serve our area as well, but have never built out a network here. Sprint roams on US Cellular, and Nextel phones are just dead paperweights.

californiarailroader said:
They've got the iDud and all the money and glory that goes along with it, do you think they give a crap about the Touch Pro 2?
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Click to collapse
Oh it's obvious that they don't give a crap about it. My problem is that they want to have their cake and eat it too. "We don't give a crap about Windows Mobile users and we'll release the phones we're going to whenever we darn well please, but we want to be sure that HTC doesn't give people the opportunity to buy it before we make it available."
The fact that they keep the manufacturer from releasing an unlocked version that will work here is criminal. It's almost a cellular monopoly but in the sense that the carriers have gotten together as a team in an effort to remove choice from the consumer. They can claim all they want that you can still buy one from the manufacturer but that's like saying you can only buy a Porsche in the US from a Porsche dealer. If you order one from overseas, not only will you pay significantly more, we're also going to replace the engine with one from a 1987 Ford Escort.
Why can't we just buy the phone we want from whoever we choose and let that be that. I still have to pay for service any way you cut it. They can't be making THAT much money of the device itself anyway!

jonnyp4l said:
Who's with me
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Click to collapse
Not me.
I'm cruising along just fine on my Kaiser till AT&T gets the Tilt 2 like they want it.
Everything I've read leads me to believe it's a great device and worth the wait. If I get 2 years out of a Tilt 2 like I have my Tilt 1, it's all good.

I'm with you. Hopefully I'll be saying byebye to AT&T today...Once my TP2 arrives..

I don't mean to be a little rough but STOP WHINING AND TAKE ACTION!
I felt exactly as you did and changing carriers wasn’t really an answer. After all, by buying from any carrier you are supporting HTC and the local carriers who arrange/force HTC not to release phones with US 3G bands.
The ONLY way this is going to change is if the customers (YOU) change.
Personally, I have decided I will NOT sign any 2 year commitment and I will NOT be forced to buy a data plan, and I will NOT support HTC who is allowing ATT and others to bully them into not releasing world phones with US 3G bands.
The solution is simple, buy from a company who DOES NOT DO THIS. Personally, I went with the Samsung Omnia 2. If that is not your cup of tea, look at Nokia’s or even the Sony X2 which is due out soon. Support the companies that are releasing phones with US 3G bands.
The only way the local carriers are going to change (or HTC) is if enough of us speak with our money and take our business elsewhere. That is the only way things will change. Whining about it on a forum isn’t going to have any effect.
Good luck to you and I hope you do speak with your wallet by taking your business to other phone manufacturers.

While I'm certainly not enjoying the wait to upgrade my 8525, I don't really see the issue with them waiting for WinMo 6.5. Sucks for me, but then I know the carrier is going to fully support it. Are all the other carriers going to have 6.5 upgrades ready and waiting on Oct 6th?
Also I feel like I'm in the minority, but my experience with AT&T has been great. Their 3G coverage in my area is fantastic. I'm not a big fan of AT&T as a company, but I have a hard time arguing with the service I receive.

My first post.
I've been waiting on ATT for what seems like forever. Think I'm going over to Sprint in a week or two so I can try out both the TP2 and the Hero then decide which one I want. Not to mention the monthly cost will be significantly reduced compared to ATT.
Have a newb question. I know there is a different hardspl for the Sprint version, that isn't out yet as far as I can tell, but once hardspl is out will all the roms, software, etc. for the other versions work on the CDMA version? If not I might be stuck waiting on ATT and paying too much for service.

jonnyp4l said:
I'm pretty much at my breaking point with this company. Between empty promises, botched hardware and being the last of the majors to even release the new technology, let's just state what goes without saying: AT&T should rename themselves to iPhoneT&T because they've apparently bet the farm on that overrated piece of crap and in turn have thrown their Windows Mobile business clients under the bus.
No amount of excuse makes sense or matters any more. The iPhone 3GS has been on the market for plenty of time. If someone was gonna buy it, they'd have bought it by now. If they were waiting for WinMo 6.5, they could have released it as an update rather than making their clients wait while every other major phone company released it. Not to mention the fact that the "consortium" of US carriers have kept HTC from releasing unlocked versions for U.S. consumers. God forbid they didn't get their over-charging grubby hands on a few extra shekels. For the love of everything sacred, HTC is already leaking the HTC Leo and I have yet to see a TP2 outside of a T-Mobile showroom!
AT&T has lost it's focus and I'm at the point where waiting for them to get off their sorry butts to release a phone (of which they're going to screw up the hardware, let's be frank) has become a near impossibility and I'm about ready to jump ship.
That leads me to two questions: Who's with me and where the heck should I go?
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Click to collapse
I'm way ahead of you. I left AT&T 3 weeks ago for the TMo TP2.
argoldst said:
I don't mean to be a little rough but STOP WHINING AND TAKE ACTION!
I felt exactly as you did and changing carriers wasn’t really an answer. After all, by buying from any carrier you are supporting HTC and the local carriers who arrange/force HTC not to release phones with US 3G bands.
The ONLY way this is going to change is if the customers (YOU) change.
Personally, I have decided I will NOT sign any 2 year commitment and I will NOT be forced to buy a data plan, and I will NOT support HTC who is allowing ATT and others to bully them into not releasing world phones with US 3G bands.
The solution is simple, buy from a company who DOES NOT DO THIS. Personally, I went with the Samsung Omnia 2. If that is not your cup of tea, look at Nokia’s or even the Sony X2 which is due out soon. Support the companies that are releasing phones with US 3G bands.
The only way the local carriers are going to change (or HTC) is if enough of us speak with our money and take our business elsewhere. That is the only way things will change. Whining about it on a forum isn’t going to have any effect.
Good luck to you and I hope you do speak with your wallet by taking your business to other phone manufacturers.
Click to expand...
Click to collapse
Let's see, you don't have a TP2, don't even have an HTC phone, and are advocating that all of us also refuse to buy HTC altogether so WTF are you doing here in a forum dedicated primarily to HTC phones? It seems to me that if you really were serious about your little boycott you would put your money where your mouth is and "take your business elsewhere."
S

SoapDoctor said:
My first post.
Have a newb question. I know there is a different hardspl for the Sprint version, that isn't out yet as far as I can tell, but once hardspl is out will all the roms, software, etc. for the other versions work on the CDMA version? If not I might be stuck waiting on ATT and paying too much for service.
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Click to collapse
I highly doubt it.

i think the main reason att hasnt released the touch pro 2 is that their network isnt ready to handle all the data the will be running on those devices, they have already alot of activity from the 3gs , also they are waiting to release it with windows 6.5 so that will be a plus because it will be definite that it will be fully supported, just my .02

jonnyp4l said:
I'm pretty much at my breaking point with this company. Between empty promises, botched hardware and being the last of the majors to even release the new technology, let's just state what goes without saying: AT&T should rename themselves to iPhoneT&T because they've apparently bet the farm on that overrated piece of crap and in turn have thrown their Windows Mobile business clients under the bus.
No amount of excuse makes sense or matters any more. The iPhone 3GS has been on the market for plenty of time. If someone was gonna buy it, they'd have bought it by now. If they were waiting for WinMo 6.5, they could have released it as an update rather than making their clients wait while every other major phone company released it. Not to mention the fact that the "consortium" of US carriers have kept HTC from releasing unlocked versions for U.S. consumers. God forbid they didn't get their over-charging grubby hands on a few extra shekels. For the love of everything sacred, HTC is already leaking the HTC Leo and I have yet to see a TP2 outside of a T-Mobile showroom!
AT&T has lost it's focus and I'm at the point where waiting for them to get off their sorry butts to release a phone (of which they're going to screw up the hardware, let's be frank) has become a near impossibility and I'm about ready to jump ship.
That leads me to two questions: Who's with me and where the heck should I go?
Click to expand...
Click to collapse
Ditto, Verizon (coverage and unlocked GSM sim card), sprint if they have good coverage in your area (4G),

I would have jumped ship if not for the fact that it would cost me a minimum of $30/month more on any other carrier compared to my grandfathered plan.
So in the meantime my Tilt is enough to keep me going, though my patience is very thin at this point. I just want to know a release date (price too would be nice). That would at least make the waiting more bearable knowing when it would end.

Leave AT&T cause they release a phone 2 months after others? Doubly a solid reason.
I like AT&T, I like their prices (I pay $20 for unlim internet, + $70 for 2 phones (700 mins)). Plus their rollover feature is cool, I got like 4.8K minutes accumulated (way too much I know).
Plus their customer service is awesome, they've repeatedly forgiven me $200-$300 on my account when I went way out of limit (about 4 years ago). My friend with Verizon was so jealous.
Just hang tight, AT&T's tilt 2 will be out in Nov '09.

At&t won't sell phone w/o contract and no data?

i just got back from the att store in Lexington ky off richmond rd and the rudest jerk would not sell me the tilt 2 unless i got a data plan, even if i paid full price! What the heck! I hate freakin att, it took all I had not to pop this blond haired dude just for how rude he was to me and my wife. I told him I'll just get it off ebay and he said they would detect it and automatically add data plan.
My wife is eligible for early upgrade and she has an iphone w/ data plan
Shouldn't I be able to get her to get the tilt 2. They will de-activate her iphone, then when she gets home put my old sim in tilt 2 and have her re-activate her phone. Is this possible or no. Please help
I don't want to pay for a stupid 30 a month data plan data plan, i only want the wifi use.

ATT is much more proactive about checking IMEI's now than they used to be. As a result, upon placing your sim in the Tilt 2, you will very likely receive a text message informing you that if you do not add a smartphone data plan to your phone, one will be added for you.
One possible, and I stress POSSIBLE, way around this is to use an unlocked TP2 from another carrier, or the int'l unbranded version. It won't have 3G, but it may not get flagged as a smartphone because most carriers only have their own phones in the IMEI database that they use to check for this sort of thing. So while they would detect the Tilt2 and charge you for a monthly data plan, they might not detect an unlocked branded version from VZW or Tmobile or the unbranded international version as a smartphone.
I'm sorry the dude was rude, and I'm not super fond of ATT (or other carriers for that matter) either, but based on my experience and that of some other users I know, I believe his information is accurate. We used to be able to get away with a lot more than we can now.
Best way to go without paying for data these days is prepaid (though prepaid plans like VZW's which include for example, unlimited data, don't allow smartphones for fear of abuse. I haven't heard of ATT's prepaid rejecting smartphones because their prepaid data packages are per mb--no danger of abuse).

fortunz said:
One possible, and I stress POSSIBLE, way around this is to use an unlocked TP2 from another carrier, or the int'l unbranded version. It won't have 3G, but it may not get flagged as a smartphone because most carriers only have their own phones in the IMEI database that they use to check for this sort of thing. So while they would detect the Tilt2 and charge you for a monthly data plan, they might not detect an unlocked branded version from VZW or Tmobile or the unbranded international version as a smartphone.
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Click to collapse
That sounds good in theory, and would work out pretty well for OP since he isn't concerned about 3G capabilities.
When you log into your AT&T wireless account, AT&T attempts to detect your phone and displays it on screen for you. When I was using unlocked phones on their network (i900 Omnia for a year and most recently for 3 days, T-MO's Touch Pro 2), it never detected/displayed my phone.
I just logged into my account now to check if it detected my new AT&T branded Tilt 2, and indeed it did.
Not to spam OP, but if you're interested in a T-Mo Touch Pro 2, I have one listed in the Marketplace. Good luck!

Thanks for your sympathy
Thanks for your sim-pathy (sympathy), It is good to know I'm not the only one angry about this.
It would sure be nice to have a 3.5 jack with an unlocked verizon or sprint version, but I'm just not sure how not having 3g band would effect my signal. Years ago I remember having sprint service and it was horrible where I live.

You are wondering how it would affect your carrier edge data signal? I thought you only wanted to use wifi?
If you are worried about how it would affect your regular GSM phone signal, I can't imagine that would be problem. I believe the GSM chip is the same in all versions, and would expect similar performance from all TP2s that have it.
To date, I haven't yet heard of an unlocked Sprint version working on US GSM carriers (possibly due to some software protections they added in). Unlocked VZWs have been proven to work on ATT. If you want the 3.5mm jack, maybe VZW or Telus would be your best bet.

thanks for the tip
I did not know unlocked sprint versions would not work on US gsm, thanks for the tip. I'm going to start searching the threads for people who have got the unlocked Verizon's to work before I buy.
I was not for sure if the 3g just carried data, thanks for clearing that up. If that is all it adds I won't miss it because, "i really only use wifi".
or maybe just hold out for the hd2.....don't know if I can stand using my backup Motorola phone much longer *my htc trinity drowned ......

There is an alternative
You may try to purchase a phone from T-mobile and they won't limit you to having a data plan especially if you pay full price. I've seen many do it, and many succeed. Good Luck

lol, get the phone with the data plan. go home, call at&t and tell them you've changed your mind and dont want the data plan. have your old phone's imei around and tell them your going to use your old phone. done. i've done it multiple times. no use arguing with those idiots at the store; most of us here know more about phones than they do

xda kindness
If only our mobile devices companies were all staffed by the nice and informative people of xda the universe would be a better place.

omaralt said:
lol, get the phone with the data plan. go home, call at&t and tell them you've changed your mind and dont want the data plan. have your old phone's imei around and tell them your going to use your old phone. done. i've done it multiple times. no use arguing with those idiots at the store; most of us here know more about phones than they do
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Click to collapse
Lots of us have, but you should note that not all the old tricks work anymore. IMEI checking occurs much more often now, not just when you call in.

Are you looking to just not have a data plan period for her phone? The Smartphone/PDA data and iPhone data are the same price.

fortunz said:
As a result, upon placing your sim in the Tilt 2, you will very likely receive a text message informing you that if you do not add a smartphone data plan to your phone, one will be added for you
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Click to collapse
I've been running for about a week now on my old SIM w/ MediaNet and have not received any such message.

RacerX10 said:
I've been running for about a week now on my old SIM w/ MediaNet and have not received any such message.
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Click to collapse
I hope it keeps working for you.

I don't understand how he was being rude at all. If he can't sell it to you without those conditions then it certainly isn't his fault. I work at RadioShack and the system we use will not allow us to sell smartphones without adding data either. Not sure how this applies to phones bought outright but all sellers do things a little different. Don't be upset at the associate, be upset at att and the rest of the carriers who also require this.

Actually, according to the rep I had, it seems more along the lines of the phones official launch being today that is the issue from the store side. Since its so new they're not, at least the regular associate isn't, allowed to sell the phone sans contract.
Needless to say my shackles are back on
Considering the amount that shipped out to some stores if his store was any indicator it wouldn't surprise me. How do you only send 3, with one to be set for display purposes?

RE: att rep
I never blamed this guy for the rules this att rep he had to follow, that is not what ticked me off. This had nothing to do with what ticked me off
From the second I walked into this store he was the most sarcastic punk ever, and took it personal that I was trying to get this great htc phone without a data plan. He treated me like I was trying to steal it. I was very polite and I doubt he even knew that I was the least bit upset.

Just got back from an At&t store myself. Rep said the same thing and was also a jerk. I couldn't purchase the phone by itself. I'm not due for an upgrade yet so I was trying to buy the phone full price.
The rep was asking me why I wanted the phone. He said its horrible, it useless, he had a Fuze and gave it away because of how bad it was. He uses a BB and iPhone (BIG SURPRISE). He said I was probably the only person asking for the phone the whole day and thats why they didn't have a display model, because no one wants this phone. He said "Why do you want a windows phone, its windows!!!! Haha, c'mon!"
I was screaming inside. If the jackass had any technology knowledge he would understand why I wanted the phone. The possibilities are endless. I'm running TomTom, Wifi access point, internet sharing, mp3 trimmer, push e-mail, Skyfire, DirecTV NFL Superfan Streaming, registry edits, etc. I know a BB and iPhone can also do some of these things but they CAN'T DO ALL.

gtdRR said:
Just got back from an At&t store myself. Rep said the same thing and was also a jerk. I couldn't purchase the phone by itself. I'm not due for an upgrade yet so I was trying to buy the phone full price.
The rep was asking me why I wanted the phone. He said its horrible, it useless, he had a Fuze and gave it away because of how bad it was. He uses a BB and iPhone (BIG SURPRISE). He said I was probably the only person asking for the phone the whole day and thats why they didn't have a display model, because no one wants this phone. He said "Why do you want a windows phone, its windows!!!! Haha, c'mon!"
I was screaming inside. If the jackass had any technology knowledge he would understand why I wanted the phone. The possibilities are endless. I'm running TomTom, Wifi access point, internet sharing, mp3 trimmer, push e-mail, Skyfire, DirecTV NFL Superfan Streaming, registry edits, etc. I know a BB and iPhone can also do some of these things but they CAN'T DO ALL.
Click to expand...
Click to collapse
Most of the people in the stores are just typical sales people. They have bad attitudes, and think they know everything because of their "training". Just remember that they are trying to make their commission off of you. Every time I call customer service I make a point to complain about the sales people in the stores. Once, I went in to a store and asked for a new SIM card, and the jerk didn't want to give me one because I was not buying something. I asked for a manager, and she was a b***h about it too and told me that the SIM cards cost them a lot of money. She told me to go to the RadioShack down the road and get one (and they wanted to charge me $25 for one). I just stopped going to the stores all together. If I need a new SIM card, I call customer service and request one to be shipped to me. My advise.... Stay away from the stores!!!!

If they are so into earning their commissions one would think they would want to sell a $549 phone at full price, no?

I work for Best Buy Mobile and indeed AT&T does automatically add the data plan once the IMEI for smartphones is detected in their database but this does not mean you can't buy the phone outright.. that's where the guy was wrong. I don't know if he would get a lesser commission if he sells without an activation or whatnot.

What should i upgrade too? Carrier and Phone

So im ready to upgrade. I have the tilt 2. went from Fuze to this due to the Fuze being a POS. im still a little dissappointed in the Tilt 2 due to SMS lag, memory filled to easy, etc. You can see my sig for what ive been doing. ive been flashing roms for over a year now.
Now. Im looking at sprint and maybe the EVO. as the 69.99 all everything plan sounds wonderful. But how limited is the CDMA network. Is it worth switching over from GSM to CDMA? or is it something i should not consider at all?
also, should i wait for new phones in December Janurary time... Should i buy another phone besides HTC? something thats just as tweakable as HTC phones...
Any and all advice would be wonderful. I use the Music player a lot, Internet, Email, Texting, GPS, oh yeah. and Camara! love my Camara on there.
Should i wait or just go for the Evo... not sure what to do...
as 2 year contract is a long one.
fyi i do get way better coverage with Sprint in my area VS ATT

Windows Phone 7 is now in RTM so I would just wait until they pop up. They claim it's the most extensively tested Mobile OS out there lol and I'm waiting to see how they are and their potential but so far it's sounding good.