Develop Bugs

Mobile Internet connection dropping

Hi guys, after installing the latest radio on my Hero I get the feeling that my mobile internet connection (both HSDPA, 3G and 2G) seem to be dropping more often than before. I haven't monitored this prior to upgrades so I can't say for sure. But is anybody having the same experience?
Also is it possible to downgrade the radio? Do you just reinstall the old radio?
Thanks.

yes i have the same issue. my mobile internet and also the gps stops to work after a while of not using the phone. i have to restart the phone to get gps back to work.
mobile internet can also be reactivated by activating and deactivating the "only 2g networks" option.
this failure sucks because i just recognize that the mobile internet is down because i didn't get push mails for a while.

I have noticed that as well

Yep me too. I can be browsing (web, market, or rss) for a while, then lose connection for a bit, then it will suddenly work again.

Can we reflash the old radio?

No need. It could be the APN settings. I was having problems on T-Mobile with HSDPA dropping and read in another post to go to the T-Mobile support page for the G2 and select Connecting to the Internet --> Set up the phone for internet surfing --> and follow the instuctions to set up a new APN. Worked for me

I have the same problem.
I have installed the new Hero ROM two weeks ago, one week ago mobile internet disappeared from my phone. Before this it was very good.
I can't find the good solution for this issue. Please help.
Same radio ROM. But there were internet for a week with this ROM.
I don't understand.
(I have tried to reflash the ROM, but not solved.)

Same problem here.
Mobile network has been unstable since I bought it.
When I turn it off for a while and turn it on again, I can't see the icon on the top bar. What I have to do is going to Settings - Wireless controls - Mobile network settings - Network operators - Select automatically.
Sometimes the connection is lost while using. I have to do the same thing like above to make it work again.
I also contacted HTC's customer service, but I haven't got any response.
Too bad!

I find if I leave it then it comes back. Every so often it goes...then the firmware eventually notices and it reconnects. Annoying. Hopefully this will be fixed when T-Mobile release thier version of the ROM update later this week.

I have the same issue, but it seems like it only happens when I leave a wirelss-zone (and not every time I do that either).
When I leave home, it will maybe 1 of 3 times not connect to 3G before I manually connect again (Settings - Wireless controls - Mobile network settings - Network operators - Select automatically)
I've just used AnyCut to create a shortcut to this menu-option so it is less annoying, but a more permanent and official fix would be great.

same thing in my one thats why i hate htc from now one loots of bugs in hero headphones led net go back to htc hd how you can release phone if is not done properly

TheBrit said:
No need. It could be the APN settings. I was having problems on T-Mobile with HSDPA dropping and read in another post to go to the T-Mobile support page for the G2 and select Connecting to the Internet --> Set up the phone for internet surfing --> and follow the instuctions to set up a new APN. Worked for me
Click to expand...
Click to collapse
TheBrit's settings appear to have resolved the issue. have been logged into instant messenger for more than an hour without the connection dropping off give it a go guys.

wow, how much better is that
Guys, if u have the dropping connection concern, as I did, please follow tmobile link in previous posts or a one for your mobile provide apn settings, I've just done it and have had no dropped connections for ages

i was also having the same issue but since installing the modoco 2.6 enhanced rom with the radio ending in 07.08 all has been good.

dropping connection
Hi,
I have a g2 Touch from T-Mobile germany.
It runs Runs modaco 2.6 with the newest Radio. Dont know the number it ends on 0708.
I have the prob with dopping connections. But i cant download the settings from tmo germany, because there are no settings to download. Can anyone help me? Or Can i flash the old Radio back? And where can i get it for tmo germany?
Volker

3G and HSPDA connection Problem..

I changed the apn settings on my desire and now I am having problem connecting to the internet using either 3G or hSPDA. before changing the settings I was able to connect to the internet using 3G but now when I have try to go online and the 3G icon is displayed the phone does not do anything and if it will evetually connect to the internet it will only do via the H (HSPDA)... I have reset the apn to default and its all the same, no improvement, I have input the mms settings again with no effect.... no its getting on my nerves now... am thinking of reseting the phone back to factory settings.....

I suggest you get new settings from here: http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS

jah said:
I suggest you get new settings from here: http://support.t-mobile.co.uk/help-and-support/index?page=home&cat=SOFTWAREDOWNLOADS
Click to expand...
Click to collapse
thanks for that

tried it but they only had hd2 and touch 2 listed for phones under android...

So far i believed that hd2 and touch 2 phones are wm not android :? ??? strange...
are there any options for different android phones? hero, magic, etc... as they should work with desire

just go to the APN settings and press Menu>return to defaults. The settings are preprogrammed in for t-mobile UK, and they are definitely correct.
As for not being able to connect on 3G, that is a known t-mobile issue. When 3G is showing, it is supposed to change up to H when you try and send/receive data. sometimes, their network does not change up successfully, and you end up sitting on 3G with no data transfer.
turn mobile data off and back on again and that usually fixes it. There's three or four threads on that on the T-mobile website.

Now this is interesting ...
After I read your reply below, I think that issue is NOT only in the UK.
Because I use T-Mobile NL and I got exactly the same problem!!!
I am still using my HTC Kaiser though and I was (still) confused why I "suddenly" could not connect to the internet
I use Opera Mini, at first it was connected fine, browsed several websites and then suddenly dead on ... cannot connect.
Restart Opera Mini, same issue ... the connection still there.
Restart the data connection ... there you go, I was able to browse again.
Damn! I did not know that this is T-Mob issue I tried to clean my WM device, reinstall Opera and whatnot ....
Oh yeah, this issue just happened recently ... like a month or two months.
Before that, I have no problem like this.
rhedgehog said:
just go to the APN settings and press Menu>return to defaults. The settings are preprogrammed in for t-mobile UK, and they are definitely correct.
As for not being able to connect on 3G, that is a known t-mobile issue. When 3G is showing, it is supposed to change up to H when you try and send/receive data. sometimes, their network does not change up successfully, and you end up sitting on 3G with no data transfer.
turn mobile data off and back on again and that usually fixes it. There's three or four threads on that on the T-mobile website.
Click to expand...
Click to collapse

3G connection frequently stops/hangs

Hi Folks,
I've had my SIMfree Desire for a few days now and since the off I've been having some problems with the 3G data connection.
No matter what app I'm in, though the signal meter shows I have a very strong 3-4 bar 3G connection, after a short initial burst of HSDPA the connection seems to just stall and hangs until I restart the connection. It does this in both my work and home cell zones some 40 miles apart so it doesn't appear to be a problem with the cell zone. Sometimes it'll clear and carry on quite quickly, other times I get bored of waiting.
It drives me nuts in the browser and Market where surfing becomes neigh on impossible. In other apps (Stocks, Friendstream/Facebook, News, Android keyboard, etc.) I can usually come back later and I may or may not be lucky.
Is anyone else experiencing this?
I am on Orange so I'd be grateful if someone who's on Orange with rock solid 3G performance could post/PM me their settings so that I can check mine - though I haven't messed with them.
Could an app be causing this?
Many thanks!
___________
Update: From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!

I have the same issue too with my Orange handset, thought i was in a bad area at the time but maybe not.... hmmmmm.....

I got this issue yesterday as well
I tried to browse the internet via 3G ... and it just stucked ... only the "up arrow" were lighted (traffic up) ... but no traffic down.
The icon went from 3G then H ... then 3G ...
Very frustrating ...
But after about 5 minutes ... I was able to browse internet.
I hate this.
Unlocked, unbranded, htc retail version.

I have an unlocked Desire on Voda and it only loses connection when I *try* to send a picture message.
Could someone else try test this please?

It's happening for me too. Just got this yesterday and on the Vodafone network. This is the perfect phone for me, but with this hanging / drop out 3G issue is really frustrating. Hope HTC fixes this soon or i will be stuck with a lemon

From posts here, and the experience of a mate with a Desire on Vodaphone, it seems that many others are experiencing this problem regardless of network.
I've had all my settings checked by Orange Tech Support and though they made some changes they made absolutely no difference.
I emailed HTC about this yesterday but when I get home tonight I'll be following that up with a phone call. Can we all do the same so they actually realise it may be a problem with the phone itself?
Cheers All!

So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.

sh500 said:
So most of the posts here confirm that it is the phone and not the network, as there is another thread with T-mobile users have issues with 3G.
Click to expand...
Click to collapse
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.

JTHM said:
I saw that thread but didn't add to it. It does appear that it isn't just T-Mobile and my phone, but something that many folks are experiencing regardless of network or area.
From what I can read of the other thread it appears that T-Mobile are accept responsibility as a network problem but as others on other networks are seeing the same issues I'm not convinced it is a network problem.
Click to expand...
Click to collapse
I think you could be on the mark this one, now a few operators are running the handset the issue is becoming apparant not just on T-Mobile devices.
Certainly something that HTC needs to address. T-Mobile, Orange and Voda customers all experiencing the same issue.....hmmmmm

It is definitely a problem for more Desire owners. A bit anoying if you are a hardcore mobile Internet user. And indeed, sending a picture to Facebook is already too much over 3G.

Do you guys also have problems maintaining a connection? for example today my data connection disconnected twice.. The only way to get it connected again is by enabling and disabling airplane mode.

Ive had same problem on my hero but not noticed on my Desire, both are on orange, happens loads on Hero Orange not able to explain must admit i just live with it as like the phones so much.

My problem seems to be fixed. When I started using the phone out of the box my apn setting for Vodafone Australia had been detected. What I did to make it work, was that I deleted the apns and reentered from scratch. My 3g connection seems to be more stable and consistent now.

This happens on mine also, and I've used 3 operators, in UK and Australia. It just hangs the connection, so I just have to switch connection off or go airplane mode, it will then work fine for a while.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

When you have this problem ... Did you see the "3G icon" keep changing to "H" (HSDPA) then "3G" then "H" ?
That was in my situation. It looks the phone cannot maintain its data connection.
When it works, it works and fast, either on "H" or "3G".
Note that I am checking this problem on the same location, at my home And it is covered by "H" (hence sometimes it works).
Could this be a problem on signal stability of the mobile operator/provider?
I am thinking to buy a prepaid from other mobile operator and test it.
PS: I am using T-Mobile NL atm, planning to test Vodafone NL prepaid.

I'ce been browsing the web for about half an hour.Uploading, downloading stuff.
No problems with the connection whatsoever.I live in Antiparos Greece and my provider is Cosmote.
I have a sim free, unlocked, retail HTC Desire running the latest firmware and stock settings.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

I've noticed this as well, when it's on 3g I can't actually browse but on g or h then it's fine! I'm on t-mobile.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Not exactly what I want to hear
I have the exact same problem with my HD2 on TMOBILE UK and am getting the Desire tomorrow BECAUSE of this.
I REALLY hope it won't be the same case, in that case it's a common thing.
HD2 AND DESIRE both have this issue.

There is/was a well acknowledged issue with the Nexus One and 3G connection (on T-mobile) - search it on Google.
There's nothing so far (that I've read) that says it is definitely the phone or the network.

I have the same problems.
Please contact the HTC support about this issue, perhaps they will release a fix for it.

No internet available via Mobile Network ?

Hey Y'all
I spent all day trying to figure out why I have lost my internet on my Desire.
I can browse using my wireless, but if I turn off WIFI, all I get is Webpage not available. (On any page I try)
I have been into the APNs to check the settings & they are all ok.
I am with Orange Uk & have an unlimited Internet package.
The little 3g arrows are flashing?
Also I have 70 meg Phone memory & I get a warning if try to intall a 1meg game, saying "Out of Space Program could not be viewed. Free up some space on your phone and try again".
Any help from the experts would be really appreciated.
Thanks
E

I had the same problem with the interent, turned the phone off then on, and internet started working again.

Ok further update.
My emails are working?
I just rang orange & they sent me the settings via text & told me to shut of my phone & remove the battery, then boot it up, & as expected, that did NOTHING!
So I have no idea why I can only browse using WIFI.
Mobile is enabled, I'm not in aeroplane mode, or anything daft like that.

The Equalizer said:
Ok further update.
My emails are working?
I just rang orange & they sent me the settings via text & told me to shut of my phone & remove the battery, then boot it up, & as expected, that did NOTHING!
So I have no idea why I can only browse using WIFI.
Mobile is enabled, I'm not in aeroplane mode, or anything daft like that.
Click to expand...
Click to collapse
What values do you get if you go:
settings/about phone/network
look at signal strength. might give you a clue.
i'm on orange uk and my desire can be tempremental. it's loads better outside of central london. perfect on wifi. if i'm in a pub in town trying to read the news, or on the bus home, sometimes i get next signal at all.
what i try, and this seems to work sometimes, is turning mobile on/off a few times, or even powering down/up.
ps. it's confusing when you make a statement and then put a question mark at the end (your emails are working? what does that mean - are you asking us, or telling us you're not sure, or what?)

I mentioned this in a different thread...
Do you switch off wifi correctly?
I found that when I am connected via wifi and then go out of range my mobile network can't connect to the internet.
I have to turn of wifi manually every time in order to have the mobile network working.
Usually switching to airplane mode and than back again solves this issue.
The important thing is to always switch from wifi to mobile network manually. It's quite annoying but it's not the end of the world.

Thanks for your replies.
I rang Orange again today, usual call centre.
It turned out in the end that I had lost my WAP settings.
The call centre talked me through setting up the WAP APN settings & the Internet came back.
Don't know how I lost them in the first place?

Orange APN connection suddely stopped working

well this is annoying...
I checked my APN settings:
Name: Orange Internet
APN: orangeinternetapndroid
MCC: 234
MNC: 33
APN Type: defaultapndroid
and apparently they wont connect any more, these are my stock settings, in the morning I was connecting via GPRS, 3G, 3G+
This afternoon, no luck.
Weirdly, having conducted a search of these forums if I ammend to:
Name: Orange Internet
APN: orangeinternet
MCC: 234
MNC: 33
APN Type: default
the 3G, 3G+ icon appears in my taskbar as if connected, but none of the sync's work, neither does the internet.
can anyone throw any light on this?
Edit:I've tried a clean boot with no APN type controls launched and still cant connect, so its not a sotware APN control playing up.

Try turning off 3G connectivity and connect on 2G. It's likely something wrong with your mast. Something similar happened to me about 2 months ago. I'm not working at the moment, otherwise I would've checked on our network status systems for you.

had something similar when accidentally put "enable always-on mobile..." in mobile network settings. couldn't get sync weather or internet access
switched this off and all came back

thanks for the posts, I checked the 'always on' setting definately off.
I cant seemt o find an option to switch to GPRS only, can you point me in the right direction?

Happened to me today too, just left it of for an hour or so and it worked again.

I've been having the same problems all day. After struggling to find a solution I've finally just managed to get my data connection back.
Try going to wireless and network setting => mobile networks => access point names, then go the your main setting, mine says orange internet. I entered a proxy setting of 192.168.71.35 and a port setting of 8080. Save that, press back 3 times, turn off mobile network then turn it back on and see if that helps!
It worked for me, although the connection doesn't seem as fast as before.

I would advise against changing any of the APN settings. You can change your phone to GSM-only through Settings > Wireless and Networks > Mobile Networks > Network Mode > GSM only.
Settings on phones don't change themselves on their own. So if it's a problem with your connectivity, it's probably a network issue or something else (maybe hardware) with the handset, although that's unlikely.
@danflan74, the proxy you've entered might not be for the GPRS version of Orange Internet. You might be routing yourself through the WAP bit, hence the slowness. I can't say for certain, but that's seems likely to me. If not, then an extra layer of routing isn't doing it any good, as the "standard" settings do not use a proxy.

Tbh guys, I think it's just orange being their usual ****ty selves.

Sideburnt said:
APN Type: defaultapndroid
Click to expand...
Click to collapse
This was the original cause of your problem. Obviously you'd installed APNdroid at some point.
Strictly speaking, you don't really need this on Sense ROMs as there is a widget and a "shutdown" menu item for switching off the mobile network.
Regards,
Dave

I had same problem today. Working now though. There was a message on orange customer services about problems with gprs and that they are working g to fix it.
Just wish I called them before I did factory reset.
Sent from my HTC Desire using XDA App

Also had this problem today frustrating, all fine now

Looks like a load of people had this if Twitter is to be believed. My 3G wouldn't connect at all at one point.

I phoned orange earlier as i had no connectivity.
They have had network problems today. All fine now, For me anyway.

I've had all sorts of problems with orange the last few days. No incoming or outgoing calls or txts. Seems to be sorted today though.

mercianary said:
I had same problem today. Working now though. There was a message on orange customer services about problems with gprs and that they are working g to fix it.
Just wish I called them before I did factory reset.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
I've been having the same issues all day, thought it might have been a network issue in Edinburgh City centre, but had decided it was [another] hardware fault in my Desire (it's been replaced once already).
Also very glad I waited before doing anything drastic!

I had the same problem on saturday. No signal for hours. Orange explained there was going to be some network issues due too the merging of tmobile & orange networks.
Sent from my HTC Desire using XDA App

Orange had a large outage today for all apn's, it's nothing to do with your phone.
Sent from my HTC Desire using XDA App

foxmeister said:
This was the original cause of your problem. Obviously you'd installed APNdroid at some point.
Strictly speaking, you don't really need this on Sense ROMs as there is a widget and a "shutdown" menu item for switching off the mobile network.
Regards,
Dave
Click to expand...
Click to collapse
Juicedefender got me to install this'un so that I could switch the APN connection off 0:00 to 07:00.
on the upside to all of this, it was Orange being a pair of hairy testies. I got home having reverted my settings to stock and the 3g connection was working.

I can confirm I've had 3g/HDSPU dead connection problems all day from late morning, I'm on t-mobile UK with a non rooted Desire, and tried switching flight mode on and off, Enable always-on mobile- off. Ive heard T-mobile and Orange were merging early July. I hope the teething problems explains it or im in trouble.
I read on other forums it could be the software version. But i'm sensing the general consensus here is the service provider?