Exchange / Company Directory Contact Search NOT working - Desire General

We are running Exchange Server 2007 - my email, calendar, contacts all work perfectly fine with the HTC Desire - however when selecting the Company directory to search for contacts (so in theory should be sending the request via Exchange server) it doesn't work - i.e. screen remains blank and no results are returned (this feature did work on my iPhone so I am pretty sure our server supports it).
Has anyone got company directory search working on their Desire using Exchange Server?
Cheers!

There is a particular combo of settings on an Exchange server that I believe the Desire cannot handle properly when it comes to company directory search. I think it's when you have security policies enforced (the device locked) and set the Exchange server to a strict security mode (I am no expert).
You may also find that searching mail on the server doesn't work too.
I have an open ticket with HTC about this but it seems their stock advise is to use Touchdown or Roadsync.

Related

Great Alternative For Syncing Calendar And Email With An Exchange Server

At my job, our company emails are setup through an exchange server, and they only allow company computers to sync with it directly. They do have a website setup for Outlook Web Access so we can view contacts, email, the calendar, etc. through a webpage, but I would rather have my calendar and emails through the TF3D interface instead of logging into a website. This great little program called Chronobis allows me to sync the calendar, tasks, and contacts through the OWA website. There's also a new beta just released that allows you to receive email. It doesn't support sending email as of yet. It's a nice option for those in the same predicament as me.
great thanks
thank you so much
this is exactly what i needed
How did you get it working?
dmakk said:
At my job, our company emails are setup through an exchange server, and they only allow company computers to sync with it directly. They do have a website setup for Outlook Web Access so we can view contacts, email, the calendar, etc. through a webpage, but I would rather have my calendar and emails through the TF3D interface instead of logging into a website. This great little program called Chronobis allows me to sync the calendar, tasks, and contacts through the OWA website. There's also a new beta just released that allows you to receive email. It doesn't support sending email as of yet. It's a nice option for those in the same predicament as me.
Click to expand...
Click to collapse
Can anyone give me some instruction on how to set this up. I have downloaded and installed the app and set up a pop e-mail account as stated on their forum, but still couldn't get it to work. There doesn't really seem to be anything by way of a help file on their site...
I have been after something like this as I don't think our work exchange server is configured to sync with mobile devices...
Cheers
Wonder if this might come in handy for current Mail2Web free users, unable to use Activesync from May 1st. OWA via desktop browser remains free.
thanks
this looks to have good potential .. will try now ! Thanks
One quick thing, would it "lock" my device as my exchange server does when I try to sync directly with it.
Glad you guys are finding Chronobis useful.
One of the biggest problems right now is that I'm having trouble getting this to work with Exchange 2007. In their infinite wisdom, the Exchange developers thought it was a good idea to just completely drop support for WEBDAV in 2007... I like the idea that it is all web services now, but it definitely isn't backwards compatible. I'm also concerned that access to the new web services might actually be controllable by the administrators, were WEBDAV had to be enabled for OWA to function. (Still looking into this one)
So sorry if you are on Exchange 2007, it might be a little while before Chronobis supports it.
Things seem to be working well on the Exchange 2003 front though. If you are having issues configuring it and have Exchange 2003, I suggest you take a look at (or post your questions to) the forums on the Chronobis site, that's where I look for them.
Thanks,
frejos - Chronobis Creator
hey guys, well when i go to my companys outlook access OWA site, it has a login that i need to enter on a certain page... https://owana.ford.com/exchange when i enter one username and password for that site, it then states that its been accepted and leads me to a popup that pops up where i enter a different set of username and password....so how would i set up this application?

Email Format

Hi guys,
Question regarding email format.
When I enter my Exchange Info, I am able to select HTML format. When I send a test email through, it indeed goes through as an HTML message.
However, after awhile (not sure if it is 5 minutes or 5 hours) - the setting changes to PLAIN TEXT and the control is disabled for me to change it. If I remove my account and re-enter it, I am again able to set it up as HTML and send HTML emails. But again, it will revert to PLAIN TEXT.
My question is - is there a way to edit the registry or something that will not allow the phone to select PLAIN TEXT ??? Or what is going on ??? I have searched and as far as I can tell it is probably because the Exchange Server is older - but like I said I AM ABLE TO SET IT UP AND SEND HTML MESSAGES !!!
Thanks,
Ryan
Based on the fact that it changes and then disables the ability to change it, it sounds like it is a policy on the Exchange server.
But isn't it possible to block the Exchange from doing this ???
Possibly by making something ReadOnly ???
No. Policies are set by the server and pushed to the device. Even if you were able to 'make something ReadOnly' it would cause an error on the server and not sync.
My company enforces PIN security on phones that sync to Exchange so i need to enter a 4 digit code to unlock my phone.
thanks for the info. this is really annoying as our company email is html so when i (or anyone else) responds with our phones it jacks the entire email to text...
Exchange Server 2003 doesn't support HTML e-mail for mobile devices...and apparently that's different than the format it supports for regular connected PCs. Exchange Server 2007 has more/better support for mobile devices.
When you first set up the account it (the TP2 client software) doesn't yet know that the remote server is running 2003, but when it communicates with the Exchange server it finds out the sad truth (version 2003) and removes the HTML option. I experienced the same thing before my e-mail host switched to Exchange 2007.
But it is amazing that you can send an HTML e-mail at all...not sure how that works..?
MCbrian said:
Exchange Server 2003 doesn't support HTML e-mail for mobile devices...and apparently that's different than the format it supports for regular connected PCs. Exchange Server 2007 has more/better support for mobile devices.
When you first set up the account it (the TP2 client software) doesn't yet know that the remote server is running 2003, but when it communicates with the Exchange server it finds out the sad truth (version 2003) and removes the HTML option. I experienced the same thing before my e-mail host switched to Exchange 2007.
But it is amazing that you can send an HTML e-mail at all...not sure how that works..?
Click to expand...
Click to collapse
Yes it is amazing - that is why I was thinking there was a ray of hope that it could be forced some way...
I guess I will find out when we are upgrading to Exchange 2007 =)

Problem with SMTP Auth

Hi,
I'm having some problems with default Mail application of Android under HTC Desire for sending mails through my personal mail server.
I host my own mail server with SMTP Authentication but *only* with Android Mail application it seems to ignore username/password I provided under the account settings so no authenticated session is done on the mail server and this one reject the client because of this. SASL Authentication is properly working with other clients (Windows mobile pocket outlook, Thunderbird 2 or 3, Outlook ...etc)
Do you have such other similar experience/problem with SMTP Auth within Android 2.1 please ?
Thanks by advance,
laurent
Hi, i'm having the same problem using the corporate SMTP server (which works for everyone else). Might be a bug on the email app?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
hi !
thks for your reply, now i know that i'm not alone
I was afraid of this ... it could be a bug
I searched on Google about this problem but found no interesting entry anywhere about it like if nobody saw it ?!
Do you know if there is a sort of BugZilla for android OS please ? Maybe we could find an entry there or at least enter a new one if necessary ...
laurent
Hi, the email application belongs to the Sense, so HTC should fix it. The stock Android email app works (tested on a Samsung phone with the same SMTP server) but is not available on Desire.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Ok, thks for this information, sorry I was thinking this one was the default mail application from Android
so we have nothing to do other than waiting and cross our fingers that HTC release a fix asap ...
if you want the default android one, i ffound it on a post here somewhere....cant find it now though, but you can download it from http://rhedgehog.com/apk/email.apk
If someone can upload it to rapidshare or something (no access here at work) it'd be cool.
Edit: Oh by the way, have no issues with my server. Auth turned on, standard SMTP, SSL off. no idea what software my host is running on the server though.....
hi,
thks for your reply !
do u mean smtp auth is working properly for you ? if so can you give me firmware version of your htc desire please ?
thks
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
SMTP Auth is working fine for me with SSL, I use Runbox premium mail service.
I am running software version 1.15.405.4
1.15.110.11
Hi again,
Thks all for your informations, I also have 1.15.405.4 and so did some new tests with SSL enabled/selected this time and SMTP Auth is now working !
If I go back and disable SSL, I have no logs on my Postfix server-side about SMTP Auth and client is purely rejected.
By the way, for my curiosity I tried with the Android default Email application rhedgehog provided (thks) and with this one SMTP Auth is working with SSL selected or not ...
So, as a workaround, I finally kept SSL on but did not find yet the last word of this problem !?
@alebolic : maybe you should try with SSL on ...
laurent
lolomin said:
Hi,
I'm having some problems with default Mail application of Android under HTC Desire for sending mails through my personal mail server.
I host my own mail server with SMTP Authentication but *only* with Android Mail application it seems to ignore username/password I provided under the account settings so no authenticated session is done on the mail server and this one reject the client because of this. SASL Authentication is properly working with other clients (Windows mobile pocket outlook, Thunderbird 2 or 3, Outlook ...etc)
Do you have such other similar experience/problem with SMTP Auth within Android 2.1 please ?
Thanks by advance,
laurent
Click to expand...
Click to collapse
I have a Samsung Vibrant Galaxy S on t Mobile. I have no pop3/smtp issues on all platforms and devices including my Blackberry 8520, 9700, and Pearl. I have two POP3/SMTP accounts that I need email to send and reviece from constantly allday. Sinc eI bought my Android phone I have had nothing but issues on both the defaul internal client and with apps like K9 for example.
Whether I am rooted or not, fresh reboot or after it has been on or idle, smtp always fails a few days after adding account and POP3 works occasionally. I have tested full and as needed syncing, other SSL ports and etc other than the recomnmended and still pop3 is sporatic and SMTP fails frequesntly a few days after thet account are created in the phone. I had zero issues on my Blackberry, I just dont understand why these phones are giving so many people issues.
?? I am begining to wonder if everyones issue is a task killer killing an app that is needed and it is not opening when needed?
?? Is there a underliying push to make people use Gmail and apps instead of the phone?
It must be a base system issue because POP3/SMTP apps behave the same way. As everyone knows Gmail works fine always. My Yahoo! Mail app works perfect as well.
WA: I just use bookmarks I placed on my Home screen to access my mail via browser.
Not sure if it is relevant, I use a service called authsmtp for all my outgoings, and it is a little irritating when being set up on Android HTC Desire froyo. The first time it tries the access and says the host isn't responding, if you then say you have ssl it then produces a checkbox saying login required and you can enter a username/passw combo. After that it works.....
Seems like the requirement to let it know you have secure access isn't geared to the first attempt to set up.
Barry
Same problem here.
The HTC Desire Z mailclient does not support SMTP Auth with my mail server.
I checked on my mailserver to find the problem, but the phone does not try auth
at all.
Server says "220 ... ESMTP Sendmail.."
Phone sends "EHLO [..ip..]"
Server answers
"
250....
...
250-AUTH DIGEST-MD5 CRAM-MD5
...
"
Phone sends "QUIT"
The Phone shows "server does not support authentication".
BTW: this phone is the only client I tested with this bug. Working clients are: Thunderbird, iPhone, iPad, aso
It seems HTC mail does not support the provided Auth methods. If anyone of you has a working setup, could you please tell me which mailserver it is or tell me what auth method
would work ?
Have you tried authsmtp as I mentioned? They were aware of the original problem I had and they may well be able to fix the Z issue.
B

Exchange DirectPush/ActiveSync not pushing

We run Exchange 2003 here. Push sync is apparently not working on our T-Mobile HTC Desires. The device makes no attempt to sync unless and until you visit the Mail app. We're due to be upgrading to Exchange 2010 this year but until then I'm wondering if anyone else has similar experiences or ideas for a workaround (other than changing to a 5 minute poll frequency).
Actually this seems to be just one of many things (e.g. buggy IMAP implementation) that's broken with the stock Mail app. Haven't tried a reboot yet but even if that fixes this for our phones, it's hardly a "fix"...
Go to Settings > Accounts & Sync and make sure 'Auto-sync' is checked. I was stumped for the better part of a week before I figured out why my Gmail/exchange push wasn't working - this was the reason.
Have you tried Touchdown to see if that works ok? Whilst it is a paid app, it is better suited to a corporate environment than the standard HTC offering.
Regards,
Dave
@carrige: 'fraid not. Syncing is all set up correctly.
@foxmeister: Yes, TouchDown is on my radar. So far however, none of my users require Task syncing, which as far as I can see is the only particular feature advantage that TouchDown has over the HTC app (assuming the app works). Plus, TouchDown is uglier.
I appear to have found the solution though. It's obscure, so bear with me.
Ever since we started using DirectPush, our Exchange server has been logging errors along the following lines:
Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3005
Date: 13/05/2010
Time: 11:32:22
User: OURDOMAIN\joe.bloggs
Computer: OURSERVER
Description:
Unexpected Exchange mailbox Server error: Server: [ourserver.ourdomain.local] User: [[email protected]] HTTP status code: [400]. Verify that the Exchange mailbox Server is working correctly.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Click to expand...
Click to collapse
Push email and Outlook Web Access always worked fine, so I just filed this under "annoyances". Well, it transpires that the problem is down to a misconfiguration within IIS. From EventID.net:
Removed this error message by removing all host headers from the Default Website in IIS. Go to Properties for the default Website for IIS:
- Click on ''website'' tab.
- Click on ''advanced'' next to IP Address.
- Remove all headers except an entry for ''Default 80'' with no host header value.
Click to expand...
Click to collapse
Now, this doesn't make sense, since we enforce HTTPS on a custom port. Nevertheless, making this change has simultaneously stopped the annoyance logging, and resolved the push email problem on the HTC mail app.
Result!
Exchange Active Sync on HTC Desire stopped pushing
Hi Rob - got a similar problem that only started on Tuesday this week 11th and haven't been able to figure it out. Guess it must be EAS on 2003 on my home server as I haven't lost any other functionality on the phone (eg internet access data connection, SMS etc)
However I don't have the error 400 code on my server admin and trying the fix you suggested didn't work as there were no header to delete.
Any clues? Seems to be a widespread problem...? Thanks.
If you force a sync and look in your application/security logs, can you see the connection being made by the phone?
Fixed it
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Southbarn said:
Rob - thanks for advice. I seem to have fixed the problem by deleting the acount and re-instating it. Not very scientific and doen't help understand whay it broke in the first place, but at least it work now.. Lets see how long it lasts.
BTW called Orange and whilst they were very helpful, they weren't aware of a generic problem.
Also, have now changed the APN setting which were mostly blanks so could have been these (or lack of them( that might have caused the problem.
Click to expand...
Click to collapse
Interesting that you resorted to removing the account, I had to do the same when my HTC Desire stopped being able to send emails. Receiving was fine, but impossible to send. Deleted account and re-installed, problem resolved.
Only issue now, which is what I was searching for when I came across this thread, is that occassionally I get emails that simply will never arrive on the handset. At home I mix between WIFI and GSM connection, and push appears to work perfectly. Today I discovered that 3 or 4 internal corporate emails of 20 or more received during my manual sync off-peak period, just will not come down to the phone. They are on the server, on my laptop, but not on the phone. Touchdown, running in paralll to Android mail client, has them perfectly.
Any ideas anyone?
For me unfortunately the conclusion is absolutely inescapable. In a corporate environment, the niggles with the stock HTC mail app are unacceptable.
But the good news is that Touchdown is only $20, which really isn't that much to pay if you take into account the overall cost of whatever package your users are on. After a short trial of Touchdown, I'm going to start deploying it to my user base shortly.
Shame on HTC for releasing the phone to market with so many bugs. But I suppose that's what we get for being early adopters...

[Q] App Request - IMAP-compatible client

OK, so I know that the stock Android and HTC mail apps both support IMAP (in a limited fashion), but they (and every other third-party client I've tried to use) lack ALL of the features below that are commonplace on a "full" desktop client that IMO is essential to use e-mail effectively:
K-9 is the only one that has most of the features outlined below so I am using it for the time being, but it lacks an online search facility which is a must for me to find old messages whilst I have a connection.
True offline support (read, search and reply to "already-synchronised" mail offline - draft facility to save for sending later)
Copy sent items to an IMAP folder automatically - important so that all sent messages appear in the same IMAP folder no matter if they've been sent from the desktop or phone.
Multiple selectable IMAP folder polling (I may have server-side rules that deliver mail to other folders apart from the root inbox)
...and most importantly:
Online server-side search (similar to the GMail app) - it's no good being able to simply search synched mail - I only sync the last 25 messages in each folder to keep polling times low
Is there any client that satisfies all of the above?
The GMail app is the only one I think that does all of these (albeit that it's not IMAP), but I have a work IMAP account that I want to interact with directly without forwarding etc. to another GMail account etc.
If there isn't one out now I doubt you'll find one

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