Develop Bugs

Mail seems to randomly dissappear!

Hi,
I seem to be having an issue with the new stock 6.5 rom (Also had issue with other rom). I have an outlook account that uses an exchange server and that works fine with approx 7 days retention.
But I have another pop3/smtp account that although it retrieves and sends OK. It seems to be randomly dropping the emials. I build up 1-2 days of email, only 7-10items after deleting the usual spam. but then they all dissapear.
I would like to have a rolling 7 days of emails on this personal account.
Anyone else have this issue or do you know the solution to extend the number of days mail you keep on an email?
Ta

Same Problem
I am having the same problem with my Gmail emails being randomly deleted. For me it seems to be a time limit, after too many days of the same emails it deletes them. Originally I had this problem when I was archiving incoming mail. Everything was fine for about a week after I set gmail to not instantly archive mail. I have installed htc addicts clear ram, could that be deleting my emails from the inbox? Any help is appreciated.

Not sure if this is your problem or not - but...
Go to MESSAGING, highlight the account you are having issues with, click MENU, OPTIONS, click the account you are having issues with, click SEND/RECEIVE SCHEDULE, and change the DOWNLOAD MESSAGES: to the value you want...
Also - if you click ADVANCED from that screen you can select what you want for DELETING MESSAGES (keep/delete from server)

I finally solved it by changing over to IMAP rather than pop3. Also changed to a custom rom!!!

see what happens
Thanks nayr1482, I have tried that and it didnt blow up and so far nothing has been deleted. We will see what happens.

Tilt 2 Help - Outlook WILL NOT update inbox as messages are received!!!!!

Hey Folks,
I've tried looking and I couldn't find anything.
I received my Tilt 2 a few days ago and set up my Outlook Email.
Everything worked fine and my Inbox and Calander tied up to my work server.
The problem is when I receive a new email...the phone doesn't receive it. I have to actually hit "SEND/RECEIVE" to get the new emails...they are pushed through!
I've checked everything and copied the settings from my previous WM phone. I have the schedule set to "As items come".
Any help?
Thank you much!

Open your Wireless Manager and make sure Microsoft Direct Push is turned on?

I am also having a problem with outlook syncing and notifications. I previously used a Tilt and then a Fuze and one of the things that I like the best was that outlook email would arrive and I would get notified quicker than on my PC.
With the Tilt2 it takes a long time to get the notification (envelope on top) and the email itself unless I send/receive.
Push is turned on all other settings are correct. My next step will be to hard reset and try again.
Has anyone else run into this issue?

Change your messaging options for your Outlook email.
Go to email box....click "Menu" then select "Option"
Then select the email account, then edit account setup.
Continue to press "Next" until you reach the "Automatic Send/Receive"
Make your changes as needed.
I have my Tilt 2 setup every 5 minutes and downloads today's messages only.
I hope this help....

That works fine for regular email accounts. I have that setup for my other email accounts. Outlook uses push mail through activesync and it should be immediate. Unfortunately something has made this stop working.

I am assuming that you have selected option under schedule "as items arrive".
If so, then you might want to look at your server to make sure that is it not the problem.
If not there, you might try deleting and reinstalling the outlook active sync account on your phone.
If that does not work, you might have to resort to a hard reset.
Good luck.

Help. Can't send emails.

I've been successfully using my email on the TP2 for months but suddenly find I cannot send emails from my accounts. It may be that I have deleted something in the registry by mistake or accidentally changed some configuration. Before I wipe clean and re-install everything (a daunting thought), is there something obvious I might be overlooking? (Stock 6.1 ROM, SPB shell)

davidgee said:
I've been successfully using my email on the TP2 for months but suddenly find I cannot send emails from my accounts. It may be that I have deleted something in the registry by mistake or accidentally changed some configuration. Before I wipe clean and re-install everything (a daunting thought), is there something obvious I might be overlooking? (Stock 6.1 ROM, SPB shell)
Click to expand...
Click to collapse
We'll probably need a little more information to go on...
-What happens when you try to send? Any error messages etc?
-What "accounts"? Using the regular WM e-mail client? POP3/Imap?
-What carrier are you with? The first step will probably be to double check the standard e-mail account/network settings, the latter of which are particular to each carrier.
-Have you confirmed that you can receive e-mail to any/each of the accounts you can't send from?

sirphunkee said:
We'll probably need a little more information to go on...
-What happens when you try to send? Any error messages etc?
-What "accounts"? Using the regular WM e-mail client? POP3/Imap?
-What carrier are you with? The first step will probably be to double check the standard e-mail account/network settings, the latter of which are particular to each carrier.
-Have you confirmed that you can receive e-mail to any/each of the accounts you can't send from?
Click to expand...
Click to collapse
More information: I have set up gmail accounts (Imap) on the standard WM email system. When I press the "send" key, it highlights but nothing else happens. The page remains as it is. I can receive mails but cannot send. I have checked the network settings and all is fine. As I said, it's been working well for months, but suddenly not. I have recently been setting up the phone with new programs and minimal registry tweaks but can think of nothing that conflicts. Is there something obvious I'm missing? Or some settings I should check?

FYI...
I had the same problem recently. I have the Tilt2 and have a Hotmail and AT&T accounts on it. Like davidgee said, everything worked fine and then all of a sudden, I couldn't send any emails. Hotmail is my main email and I would get a Windows Live app window saying that the email couldn't be sent and to try again later. (A couple of times it would tell me that my time wasn't set correctly and to check it then try resending the email. Still not sure what that has to do with it.) This lasted for about two weeks and now it is working fine.
Something I did try was changing my AT&T settings on the phone. Originally it was using the default settings that the phone received from somewhere. When I noticed the problem, I went and changed the POP3 and SMTP addresses to what was listed in the AT&T email help site. I could then send emails, but only from my AT&T account.
I wasn't able (or couldn't figure out how) to change the settings for my Hotmail account. The settings would automatically go to the Windows Live app included with the phone.

davidgee said:
More information: I have set up gmail accounts (Imap) on the standard WM email system. When I press the "send" key, it highlights but nothing else happens. The page remains as it is. I can receive mails but cannot send. I have checked the network settings and all is fine. As I said, it's been working well for months, but suddenly not. I have recently been setting up the phone with new programs and minimal registry tweaks but can think of nothing that conflicts. Is there something obvious I'm missing? Or some settings I should check?
Click to expand...
Click to collapse
Yeah, if it's not even making it as far as your inbox or drafts folder, then it doesn't sound like it's even trying to send it, so the network settings may not have anything to do with it.
Have you confirmed that the outgoing server is still set to smtp.gmail.com:465? Also I do notice a checkbox for "send/receive when I click Send" in the e-mail setup dialogs, just making sure you saw and confirmed that one too.
I'd give it a couple of days before considering anything like a hard reset, just in case it ends up clearing itself up like jcterry experienced. Other than that, the only other thing I might suggest is deleting the account off your phone, then re-creating it again from scratch.

Problems: Google Exchange Server (Activesync)

Hey guys, since a few days I have massive problems with syncing my device with google (contacts, calendar, emails). I used activesync with the snyc settings to m.google.com and suddenly it tries to sync always the entire content from new, every time stating that there are changes done on the server side which requires entire resync. does anybody have the same issues and a solution to that?

I could never get it working right. I use goosync (payservice).

I use this for contacts and calendar but couldn't get the email portion to work reliably. I use IMAP for gmail.

mine syncs fine.

The Jack of Clubs said:
mine syncs fine.
Click to expand...
Click to collapse
same, works perfectly for me.
Although i only use google for calender and e-mail, i use dashwire to back up my contacts.
You have probably already tried it, but have you disabled all but one and checked it to see if you still have the same issue?
If it works properly with just e-mail for example, then add in calender and try it again. If it works then add contacts back in or if it breaks remove calender and try contacts instead.
Might help you track down whats causing the issue.
Just an idea.

Mine syncs fine as well. At first I had problems with syncing because I never set up a Calendar or Contacts with Google, so I unchecked everything except Mail. Try that.

Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.

you dont have tasks selected do you?

google sync is not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.

perveeus said:
google syncis not up to snuff as it currently stands.
having tried it, doing this over & over:
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
Has been unacceptable.
Click to expand...
Click to collapse
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.

wpbear said:
Yes I agree, but to Google's defense, they say this is in Beta, but we are spoiled with great Google products so we are expecting too much. I do wish they would put more effort to it though, it has been like this since November when I tried it and I haven't seen anything improved in 3-4 months.
Click to expand...
Click to collapse
Oh don't think I am bagging google & all their great products & freebies.
But it just seem they set expectations so high, that they use the excuse of "beta" forever before releasing anything (witness gmail was an invite forever!).
I'm just spoiled!

schoolio said:
Check this out from wmexperts.com:
Has anyone else noticed that they can't sync Google Gmail via Activesync over the past few days? At first I thought it was just me but soon came to find that the "Error Synchronization" message was being displayed on other Windows phones.
The official error code is 0x8600050c (Communications Error) and in looking over at Google Mobile's Help Forum, there are a few solutions available.
The first suggestion is to delete the current Exchange Server relationship and re-create it. Another solution suggests to un-check the email option in Activesync, reboot the phone, re-check the email option and sync. The latter seems to have the most success.
We couldn't find anything official from Google on the cause of these errors or of a "official" solution. If we hear of anything we'll pass it on.
Click to expand...
Click to collapse
I had the same problem a few days ago. I deleted the Exchange Server relationship and re-created it, and it's worked fine since. I've had similar problems periodically in the past - I chalk it up to it being a free service.

I got google sync to work, just got my touch pro2 on sunday. works with my main google calendar, saw a user around here recommend ActiveGCSync for additional google calendars, will try that tonight. The only problem I had is i initially synced all my gmail contacts to my phone (most without names or phone numbers), so then I unchecked 'contacts' thinking it would take them out, but instead it removed ALL the contacts from my phone But now all my phone contacts are backed up in my gmail I guess I will have to clean up the mess manually and sync them back up...

I spent a good part of my day so far editing all my gmail contacts and merging duplicates and the last tihng I did was set up a bunch of new 'groups' under the contacts in gmail. I was hoping that after I sync'd back up that I would be able to use the google created contact groups as a means of filtering my contact list, but this seems not to be the case.
From searching around here I ran across a program called 'Seven' and others, which I will explore if there isn't another way. But I was hoping someone could give me some ideas other than individually editing the "Category" of each contact, which seems to be the field which it looks at for "Filter" under the menu soft key.
Thanks

I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.

burtonsnow8 said:
I use Seven Beta to sync all my mail accs. On creation gives me the option for sync of contacts and calendar as well. Everything works great.
Click to expand...
Click to collapse
Do you sync google contacts that you have put into groups, and then can you use the TouchFlo contact list to filter them by those groups?

Exchange Email on Jelly Bean 4.1.1

I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.

I initially had the same problem. Here's what worked for me, no guarantee it will work for you. When setting up my account I cleared the default port setting and just left it blank. Then my work server set the proper number.

Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Re-Update:
Nope. Back to non-functioning.

furryfrog said:
Been having the same issue.
Now trying your potential solution and will see.
Update:
This does, oddly, seem to have worked.
Click to expand...
Click to collapse
Seconded.
This worked. The battery on my Nexus S was drained in 5 hours of stand-by yesterday and the battery usage was 70% Exchange. Checked my work email via the pc and I had about 50 emails that didn't get to my phone.
Found this thread, went to my exchange settings and removed the "0" from the port setting, clicked save and voila, emails rolling in fine.

There is no way to make it work!!!
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?

josimal said:
:crying::crying::crying:
I am desperated. A couple of days after installing JB 4.1.1 the automatic official update from Google, the Exchange email account suddenly gave up working. After deleting and recreating several times the account the email still could not be synchronized. I configure everything in automatic option but it does not work. I delete the port number and leave it blank but it does not work.
I always get the same error inside the Exchange application with emails previously synchronized, that the application cannot connect to the server but the server is up and running and the configuration is correct. When I delete the accound and recreate once more again and open Exchange app it remains long long time waiting for sync, but it never syncs.
Sometimes when trying to tweak the configuration I get the system message that the account is not found.
It drives me crazy. After trying everything explained above several times I finally succeed to synchronize by activating the general sync button in the main desktop applet (the one for Energy saving which has GPS, WiFi, screen light level, Sync and Bluetooth) and waiting for the system to ask me for reactivating the Security - Device Manager options to allow the security policy specified by the email server.
Do I have to set always the general sync button on?. It will drain the battery, won't it?. Why suddenly it looses the connection and I have to make all this mess to recoup the connection to Exchange server and sync again my corporate email?
Click to expand...
Click to collapse
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.

furryfrog said:
I have done the same with no luck either.
I currently have the trial version of Touchdown installed to use for syncing in the meantime, but that's not what I want.
Yes, the sync button will drain battery, and I have gotten Exchange to work with that turned on. I want my simple push email to always function regardless of the system background data sync being on or off - like it used to.
Click to expand...
Click to collapse
By now it's still working fine. Let's cross fingers. But always with Sync button on. My conclusion is that also we must be careful with the device manager option the security settings. It allows Exchange to access system security settings. If not, the system perhaps blocks the synchronization. Battery does not look to drain much faster than before with Sync button off.

Exchange Email on Jelly Bean 4.1.1 - Waiting for Sync forever
today I got my new galaxy nexus phone with JB 4.1.1 and I am facing the same issue as mentioned by other members. I have tried the following and none of them have worked so far
I am able to connect to my exchange server but its the "waiting for sync" that's not working
1 - removing and recreating my corporate email account more than once
2 - removed the PORT and let the app set it for me didn't work
3 - went to settings and did sync from there for my account didnt work
4 - enabled auto sync and that didn't work

I'm not sure everyone is understanding the proper use of Syncing. Basically yes your account has to have Sync on. The other option is only the Method it will use. For example if you choose "Automatic (Push)" that just means that when your work server gets an email it will push it to your phone (i.e. your phone doesnt check at all... it waits for communication from the server which is the best battery saving sync option). So if you turn Sync completely off your phone will no longer receive the push emails (you can turn sync off on all other accounts).
Removing the port will likely not do anything. It will either just use the default (443) or not use one and it wont work at all. As an example I have a hotmail calendar that I share with my girlfriend (we keep our social stuff in it). When I create the account I choose not to sync anything but the calendar and set it to "Automatic (Push)". This means that my phone should almost never use battery on that account until one of us adds something to it.
If it worked in ICS it was likely a bug that was fixed in JB. When you turn Sync off it means no syncing will happen at all (push or otherwise)

My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)

Email Security settings issue
sheepz said:
My problem with exchange is.
Setting up configuration = all ok
Server verifies = all ok
But my company requires a security verification through pin. In ICS it automatically made that security option available.
In JB I'm stuck in exchange setup (name, signature, ...)
Synchronizing loop
(send from Nexus S JRO03E)
Click to expand...
Click to collapse
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!

Can you not just go ahead and set a PIN before trying to Sync? If its already there the phone wont ask you to do it

any fix for this Jelly Bean bug? It just waiting for the sync.

I use 3 separate exchange accounts and dont have this bug at all. I'm not even really sure what it is. Each time I add my Exchange account right after I click "Activate" I get a little notification that says I need to update my security and I put in my PIN and away I go

I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
---------- Post added at 01:34 PM ---------- Previous post was at 01:28 PM ----------
chkamran said:
I had the same error because of limited internal storage. This is what happened:
1. After update to the new OS, all the apps automatically downloaded and installed on the internal storage.
Note: You may want to check your internal storage first to make sure that you have the same issue [Settings->System Settings->Storage].
2. Sometime after that my email stopped syncing.
3. I did reboots and add/delete many time, but still got the "waiting to sync" message.
What worked !
1. Settings -> Manage apps ->Downloaded (scroll left).
2. Click on individual apps and then click "Move to USB storage".
Once space was freed on the internal storage, everything started working.
Click to expand...
Click to collapse
Note: I did reset the phone before the update which resulted in the automatic download and install.

raghav12 said:
Same issue here.. It just doesnt show the menu to activate PIN and the email doesnt sync... Need help!!!
Click to expand...
Click to collapse
Nexus S runnning 4.1.1 stock
This worked for me:
remove port in the incomming server setting
set update to "push"
enable the SYNC button
I used to manualy sync, whenever i needed to access my cooperate mail.
Good luck!

I've tried the stock exchange email app a few times and found it to be overall fairly good. however until I can have the inbox show mail from all folders then it's useless as a mobile email client. I cant be going into each folder (I have 30ish separate email folders with rules on exchange that automatically puts mail from x client into x folder)
I this something that can be done or am I missing a trick. also having to go into each folder and set it's sync options individually is a bind. I'd really love to use the stock client as it looks and behaves far better than (touchdown) but without a unified inbox from all the email folders it's a no no.
Other than that the exchange client works perfectly for me on 4.1.1 (AOKP)

Hi all.
Same issue as others and bk13 After the JB update, Exchange stopped working, as well as Hotmail connection.
I can get the set up done like another here, it is confirmed, but gets stuck at Waiting for Sync endless circle. It is set up to automatic (push) and sync email.
I tried the leave port blank, and it filled in with the 443 default port.
Please help.
I can't get the hotmail to work either, and I see from other forums, it is an issue. what a pain.
Found this on another forum and it work for me. I will see if it will let me set up my Hotmail account now.
It worked for my Hotmail account also. I had to go back and re-check the Auto Data Sync but it worked. Finally, back to normal...
I've found a solution here. Credit goes to Keith Hurst.
JellyBean 4.1.1 Sync | AVForums.com - UK Onlineolution:
Settings --> Data Usage --> Menu --> and check Auto Sync Data
Try setting up Exchange account again and you'll see the prompt to activate a Device Administrator this time.
Thanks,

no connection
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
---------- Post added at 11:23 AM ---------- Previous post was at 11:02 AM ----------
apoc [t.i.m.] said:
when I add my exchange account with the correct settings I do not get a connection?
when I use the same credentials on a Samsung Galaxy SII or SIII instead of my own Samsung Galaxy Nexus it works fine???
I'm Runing JB (4.1.1) and my @work exchange account version = Exchange 2010 SP2 rollup 4
Click to expand...
Click to collapse
used this to fix it:
http://www.nonstop.co.il/kb/view.php?kb=29
(yes you need to be sys.admin or else ask your sys.admin to do so)

Emoze push mail for ICS
sniperIT said:
I'm having trouble getting Push Email working in Jelly Bean 4.1.1 without Auto Sync on.
With ICS (and all previous versions of Android 2.2 and 2.3) I was able to still have my emails pushed to the phone without having Auto Sync enabled. For some reason it own't work in JB.
I don't want to have Auto Sync as i try to turn as much off as i can to save battery life.
Has anyone heard of something being changed on JB to not allow Push to work without Auto Sync.
Thanks in advance for any info provided.
Click to expand...
Click to collapse
I had similar issues with weird behavior of the push and sync and I installed Emoze Push client which gives me the ability to push any type of email ,obviously Exchange and IMAP but even POP3 which is very limited email protocol.
I've done benchmarks with the stock ICS email client and with several third party clients like Touchdown, Moxier, K9 and I find that Emoze has the advantage in almost every aspect.
Push notification is stable and fast ,less than 60 sec.
Battery consumption is low ,I’m able to work in push mode without charging for 22 hours.
I’m quite a heavy email user so it was kind of a surprise to me because I used to have 6-8 hours max with only one account working in push.
I have 5 email accounts which is about 100-200 email per day so no kidding ,this one really improved my life ,I’m less paranoid about my battery.
Other features which are quit useful are the security options that allows you to find the device location by SMS or email
and also to remote wipe or block by SMS.
This is cool because you don’t need PC connected to the internet to get the job done ,you can simply send SMS to your phone number to activate the security process.