Develop Bugs

Emails dissapear after 5 days or so, Hermes Black 2.5

I use GPRS to connect and download emails. After I delete some emails and reconnect, sometimes they will redownload again. And after a few days, the emails seem to automatically dissapear from my inbox.
Is this a setting issue or a OS issue? Appreciate any help!

What do you use? Pop3 or Exchange?
Exchange: The mails are kept only for a few days on your device. You can set that time period in Active Sync in the options for email.

Mac.uni said:
What do you use? Pop3 or Exchange?
Exchange: The mails are kept only for a few days on your device. You can set that time period in Active Sync in the options for email.
Click to expand...
Click to collapse
The same applies to POP3 - there is a setting in the account for only downloading messages from eg. last 3 days

Thanks for the replies...
Im using POP, and am not activesyncing to my desktop, so that shouldnt have caused the mails to dissapear. Am only connecting to my email via GPRS, and the older mail in my inbox will just dissapear as I download new mail. I think it is generally after 5 days, thou I havent really tracked the trend.
The only setting I can find is the one that says download mail from the server - last XX days. But surely this should not delete the emails that I have kept in my inbox?
Any ideas?

serrz said:
The only setting I can find is the one that says download mail from the server - last XX days. But surely this should not delete the emails that I have kept in my inbox?
Any ideas?
Click to expand...
Click to collapse
Thats exactly what it does! It doesn't delete them off the server, but each time you send receive, it refreshes your mailbox with only the mail that meets the criteria. Simply change it to 30 days or something - but if you have lost of mail, do the next send receive over wifi or activesync.
(Oh and why dont you sync? If you lose/break your device, activesync means you have all your contacts/calendar/emails ready to sync to a replacement in seconds)

serrz said:
Thanks for the replies...
Im using POP, and am not activesyncing to my desktop, so that shouldnt have caused the mails to dissapear. Am only connecting to my email via GPRS, and the older mail in my inbox will just dissapear as I download new mail. I think it is generally after 5 days, thou I havent really tracked the trend.
The only setting I can find is the one that says download mail from the server - last XX days. But surely this should not delete the emails that I have kept in my inbox?
Any ideas?
Click to expand...
Click to collapse
How else do you access your email? For instance, I also download my mail with thunderbird which takes them off the server. This means next time my pda syncs the emails will disappear off the pda. Also make sure you are downloading all mail and not just that from the last xx days

Similar problem here
I'm using Gmail with pop access and my messages seem to disappear from the device too. They are still on the server, but if I read them once they tend to disappear on their own, often that same day. This seems really strange because I have set to download messages from the past 7 days. I've got Automatic Send/Receive checking every 5 minutes. I didn't have this problem at all under WM5. I've had it with each WM6 version I've tried...Black 2.0,2.5, and LVSW.

Hi,
For keeping 30 days worth of email on your PDA for GMail if you use the username setting "Recent:[email protected]" . This is how I have mine setup and I get to keep 30 days of emails without the disappearing after a couple of days
Cheers
Sean

AHAH....
shaskins said:
Hi,
For keeping 30 days worth of email on your PDA for GMail if you use the username setting "Recent:[email protected]" . This is how I have mine setup and I get to keep 30 days of emails without the disappearing after a couple of days
Cheers
Sean
Click to expand...
Click to collapse
Thanks for that information... I was wondering why that whole recent: thing showed up when I let the device autodetect the settings.... Thanks for the tip...

It worked!
shaskins said:
Hi,
For keeping 30 days worth of email on your PDA for GMail if you use the username setting "Recent:[email protected]" . This is how I have mine setup and I get to keep 30 days of emails without the disappearing after a couple of days
Cheers
Sean
Click to expand...
Click to collapse
Thanks alot! I erased that "Recent:" thing everytime without thinking that would affect anything.

shaskins said:
Hi,
For keeping 30 days worth of email on your PDA for GMail if you use the username setting "Recent:[email protected]" . This is how I have mine setup and I get to keep 30 days of emails without the disappearing after a couple of days
Cheers
Sean
Click to expand...
Click to collapse
Thank you SO much. This problem with dissapearing messages was driving me nuts. Actually I was also wondering what that "Recent" ment as even Gmail never mentioned anything about that option.

does this work for verizon pop3 mail too. Im having the same problems as well with disapearing email.

Exchange sync not working

Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work

More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.

apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening

I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire

Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements

Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM

MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.

I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.

fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.

Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.

So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.

Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.

Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks

When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).

I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?

I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.

Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!

Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa

I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)

Issue with yahoo email

guys, I got a really odd issue with my tilt 2 and yahoo email. I got the phone setup receiving emails from a couple of my email account, yahoo and gmail. For some reason, one of my yahoo email always download all of the mails after like a day or two of use despite the fact I set it to 1 day or 3 days. What is wrong with it?

Finally!! Someone who can relate to what I'm going through.
Any fixes for this? It had downloaded over 1400 emails in one Yahoo account and everything on the phone was lagging. There were some areas I couldn't get to: Home Screen. I ended up doing another hard reset and reloading the data from there. The only thing that sucks about that is that I lose the threaded SMS that I had.
Any help would be appreciated.

Ditto on the problem. I haven't figured out why it does this yet...

same issue has happened a few times to me. only solution I found was going to yahoo on my pc & archiving old emails so I keep only 100-200 emails in my inbox.

PUTALE said:
guys, I got a really odd issue with my tilt 2 and yahoo email. I got the phone setup receiving emails from a couple of my email account, yahoo and gmail. For some reason, one of my yahoo email always download all of the mails after like a day or two of use despite the fact I set it to 1 day or 3 days. What is wrong with it?
Click to expand...
Click to collapse
This is a rare issue for me. It's happened to me less than 10 times (on my HD2 and my TP2).
The only thing I do when I see it trying to download 300+ (instead of the 5 days of mail I want), I press Menu > Send/Receive to force-stop the download. When I retry, it goes back to downloading the 5 days-worth of mail.

Exchange Mail Problem with HTC Mail - Help Needed

Let me start off by saying that this issue has had me running in circles going batsh!t crazy for weeks now. Generally speaking, Exchange contacts and mail worked for me right out of the box using the built in Sense Mail and continued to work through several iterations of the Fresh ROM. Definitely occasional issues but all in all it worked. And, since I was constantly experimenting with new ROMs, I always just assumed it was me who had done something when syncing stopped working.
That said, after weeks of no tweaking Exchange Mail suddenly stopped working and despite all efforts I can't get it to work well again. Moxier, Roadsync, and Touchdown all work without a hitch. And, even the AOSP Email app I used when trying out Cyanogen continued to sync despite the occasional "connection error." Unfortunately, I would really prefer to use the built in Sense Mail app and hope someone here can help me fix whatever it is that is not working.
What Works and What Doesn't:
Exchange Mail - If I delete the account and start over I can nearly always set the account up but, on occasion get continuous "Failure, Try Again Later" dialogs. Once set up, the phone immediately starts trying to sync. The most frequent result at this point is no mail shows up but the syncing icon will spin for hours to no avail. However, if I go to view the folders, I can see my different folders which are clearly from my exchange account. However, sometimes after I set the account up and it starts syncing, some mail WILL start to show up in the inbox (10-20 messages) but then stop while the sync icon spins indefinitely.
Exchange Contacts - Always worked and continues to work
Exchange Calendar - From the very beginning had "connection timeout socket" issues but so I use a workaround using Google Calendar Sync. I am perfectly fine with this workaround so, if it can't be fixed it is no big deal.
Numerous times I have tried
-deleting and re-adding the account
-changing up the sync options
-wiping the phone and re-flashing ROM's (including stock)
-Using apps that prevent the phone from locking
-screaming and yelling
If anyone can help I would be very grateful. I also attached a logcat that ran this morning.
http://dl.dropbox.com/u/4716709/Log.txt

hmmmm...
For clarification:
After a hard reset, no rooting, no ROM, just a plain stock 2.2 EVO, you cannot sync Exchange mail? Contacts are OK, and Calendar requires workaround?
I would check with your IT dept and see if they have any restrictions on device synchronization. Ensure they are running at least Exchange 2007, and try having them delete the synchronization from the server-side.
I would test on a different EVO, preferably one that has never been rooted or flashed. Does your account sync, or can you duplicate the symptoms?

Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...

okolowicz said:
Fully stock EVO has the same inconsistencies. I'm on my second EVO due to a screen issue with the first one and was traveling so didn't root the new one for about a week and had same issues. Additionally, there is someone in our IT dept with an EVO who has had the same issues but, lacking my perseverance (or stupidity) gave up for touchdown.
It seems to be completely isolated to the HTC Mail app because even if I install the AOSP Email app on a Sense Rom I can sync email fine. Unfortunately, the AOSP Email app has little functionality in comparison and what I like most is the full screen widget of the Sense...
Click to expand...
Click to collapse
Check your settings for SSL and TLS. Maybe something is off there. Also check how much mail you are trying to sync and the size of the mails you're trying to download. These are all in the account settings.
Also find out if your IT dept has changed anything on their end. I had issues when upgraded from Exchange 2007 to Exchange 2010, it could be something related to that also...
Perhaps you can provide your settings and we can take a look. It's hard to pinpoint a problem without specific info.

there are some good suggestions in the thread already, but I have something relatively basic you could try. At anytime after deleting your exchange info, did you ever go into manage applications and see if there was any data still in the mail app, and if so, did you try to clear the data and cache before reloading your exchange info?

Regarding the amount of mail I am trying to sync, I've tried the default 14 days down to 3 days with no difference in reliability. I've also tried changing up the allowed size of emails from anywhere between 10kb and entire mail but still no consistency.
The settings I use are pretty straight forward and haven't messed around too much because I haven't seen to many areas to tweak. The server address is mail.companyname.com and the domain is companynameI've tried with and without the SSL box checked which has made no real difference.
What makes it frustrating is the inconsistency. For example, yesterday I deleted and set the account up again with another combination of settings and email started syncing almost immediately. But, as is typical, after syncing the first 20 messages or so nothing else showed up and the sync icon spun indefinitely. And, contacts of course synced without issue.
If there are other settings you recommend me looking at, please let me know.

fachadick had an excellent suggestion. I've seen similar sync issues when the local cache remains even after having removed the account (client-side), or if a particular mailbox in Exchange was previously synced with a Windows Mobile device (server-side).
1. Try removing the account from your EVO, and wiping out the local cache in Settings - Applications - Manage Applications (the 'All' tab). Check every app that is associated: Calendar, Calendar storage, Calendar Sync Adapter, Contacts Storage, etc, etc
2. Have your IT dept delete any and all sync relationships on the server side.
After these two items, reboot your phone, wait a while, and try again. Question: what version of Exchange does your company run?

gmail syncing

Something I noticed...I set my gmail to sync hourly but it does not do that at all. Both my hotmail accounts will sync hourly but whenever I go to my gmail app, the longest time before another sync was like 22 mins. I emailed myself something through gmail once and although my sync settings were still set at hourly, I got the email 10 minutes later. Idk what's going on with that. I just now put it on manually because I'm pretty sure its turning on my 3G more times than it should.

ms79723 said:
...whenever I go to my gmail app
Click to expand...
Click to collapse
gmail app?
Anyhow, I have my gmail sync every 15min and think it's pretty accurate...
I actually have several gmail accounts and they sync at various times with my main personal account syncing every 15min... And it all seems fine...

argentocruz said:
gmail app?
Anyhow, I have my gmail sync every 15min and think it's pretty accurate...
I actually have several gmail accounts and they sync at various times with my main personal account syncing every 15min... And it all seems fine...
Click to expand...
Click to collapse
He probably means the Gmail email app you get once you configure a Gmail account on your WP7.

slightly different problem with gmail sync
Hey everybody,
I'm wondering if anybody else is having the same problem as me at the moment ?
I've had the phone a few months now. I experienced a few issues with Hotmail and returned to using Gmail. It used to sync and push emails flawlessly, however it seems to have stopped working which is driving me mad.
When I wake up, i'm used to seeing new messages waiting for me (mainly XDA forum news). However, the push functionality has stopped working. I open my inbox, and see a message indicating email is up to date. However, no new messages are displayed. When pushing the sync button, the inbox is synced and the new messages are displayed, despite the settings set for "as items arrive". Highly annoying and not very productive to have to check for messages manually.
I played around with the settings trying various options, I even deleted the account and started over again (which was a pain re linking contacts etc, all to no avail.
Can anybody help me to restore my push email please ? I'm getting really cheesed off now.
Thanks
Garrickus.

Could it be possible that your phone had synced with G-mail 50 minutes before you sent yourself an email, and then you received it 10 minutes later, after the scheduled hour?

BUMP

go to email account settings and check if it is showing any errors. happened to me once. I re-entered my username passoword and the error went away. Perhaps this is due to Google getting very picky these days as many gmail accounts are getting hacked.

Why not just leave it in 'push' mode? Unless you have a lot of emails every hour, push email uses less data than polling. Gmail's exchange activesync isn't exactly rock solid. Back in WM 6.xx days, I have to reset my account every few weeks.