Just received my desire from Devicewire, not on contract but sim free version. I noticed that there was no HTC seal on the bottom of the box, does this mean I have been given a returned phone? I also noticed there is a virgin media widget? Also homepage on the browser is virgin media?
Apart from a tiny bubble in the glass (bottom left, you can hardly notice it) and a back cover that doesn't fit snug, everything else is fine.
My concern is that I will have problems when upgrading the firmware due to some virgin media connection? For example will I only be able to upgrade the firmware with VM firmware?
if you look around on this site you'll see that the general consensus is that due to stock shortages, HTC shipped some phones that were meant to be locked by Virgin, but in fact are still unlocked phones. I don't have one myself, but you shouldn't have any issues with it
that being said, I'd be a bit off-put by that, couldn't stand looking at a branding if I didn't buy it that way in the first place. I mean, the phones are usually knocked down in price due to branding and contract deals..
I'd send it back and demand an unbranded one, but you may have to wait.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
oh yeah, the seal...
sounds to me like someone opened your box for one reason it another, I'd find out why...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I got a completely unlocked unbraded one from superetrader.co.uk and it didn't have a seal on, but the seal was inside the box ready to be used. So don't worry about not having a seal
mine was also unbranded, etc... I had a seal on the box AS WELL as inside the box.
maybe just confusion in the HTC packing plant at the moment ...
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
thanks guys for the info. It looks like they just didnt apply a seal at the factory, maybe they were destined for a carrier who adds some doc into the box and then applies their own seal.
I have one of the phones with Virgin branding, too, also from devicewire. I emailed them about it and they assured me it came direct from HTC themselves.
So I emailed HTC and they said it was a firmware bug, where using a sim on the t-mobile network, as virgin is, produces this branding. they assured me the phone is fully sim free and won't have any trouble being updated. I posted the email in the thread about the April 7th phones. i'll dig it up when I'm next on my pc.
I'm assuming you're on t-mobile?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Arrhhh, very interesting. Thanks for the heads up on that. I have used devicewire many times and never had a problem with them, so I thought it was a bit unusual for them.
Mine came without a seal aswell. The seal was in the box unused though.
yes I'm on T-Mobile
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
In case you hadn't seen it yet, here's my post from the other thread:
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For anyone that is actually curious, I emailed HTC about the rogue Virgin Media branding on mine:
Hi,
I ordered a SIM free HTC Desire from devicewire.com, and while the phone itself is just fine, I noticed some branding for Virgin Media. There was a shortcut on the homescreen (I assume to the website but I deleted it), the browser's homepage was set to Virgin Media and there is a Virgin Media scene that I can't delete. Devicewire assure me that the phone is a SIM free unit delivered directly from HTC so I was wondering if you had any idea as to why this branding is there?
More importantly, I'd like to confirm that this branding won't affect my ability to update the phone with HTC supplied firmware upgrades.
I look forward to hearing your comments.
Click to expand...
Click to collapse
And here's their reply:
This is normal. There is a very minor bug in the generic rom in that whenever it sees a SIM from a netork that uses the T-mobile network (T-Mobile, Virgin, Fresh etc) it creates that virgin link and scene.
this will be fixed in the update so it is nothing to worry about. It is definitely a SIM free device you have.
Best regards,
Pete W
HTC
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Click to collapse
So, assuming that's accurate I guess it's mystery solved!
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When I bought my Touch HD from the carphone warehouse it was unbranded and didnt have the seal. That was in the box. I was told that is how HTC distribute them. It was/is so that networks can brand them and then apply the seal.
Im not sure if thats right or wrong but it was covered by warranty.
Related
My gf has just received her new Desire from MPD, T-mobile contract. Thing is, the phone appears to be branded Virgin, as it has a Virgin Media widget on the homescreen and a virgin scene. I thought MPD sent out unbranded phones, my hd2 was anyway? Anyone else had this?
amh82 said:
My gf has just received her new Desire from MPD, T-mobile contract. Thing is, the phone appears to be branded Virgin, as it has a Virgin Media widget on the homescreen and a virgin scene. I thought MPD sent out unbranded phones, my hd2 was anyway? Anyone else had this?
Click to expand...
Click to collapse
Your just lucky it virgin, as virgin only do those two and the bootscreen.
Everything else is untouched, but it is very odd you got that. Did you ring them up and ask "Why dose my t-mobile contraqct come with a virgin branded handset???" lol
Yeah I got the same thing from mpd. There have been a number of threads about this issue before, and I think someone said that it was an issue with stock availability and that HTC shipped some unlocked ones with the virgin widget and home screen. I have had the phone for a month and once its deleted it should never pose a problem again.
I haven't spoken to MPD yet, but will do tomorrow if the number hasn't transferred as it currently has no number. Again, with my HD2 I had a temporary number until it transferred.
I did wonder about stock, and just getting whatever was available. At least it's unlocked, and not like a full on 'branded' ROM.
You might also find that the SIM Card says it's a Nokia and that you don't have the 3gb data allowance. See other threads on MPD.
I'm thinking of getting the DHD, but before I do can others in the UK who have one on T-Mobile confirm that it's totally unbranded please?
Thanks!
Confirmed that it's totally unbranded.
However it would be useful for you be informed it's network locked.
Mines unbranded unlocked (sim free) although I had mine in the FIRST few days of release.
Sent from my Desire HD using XDA App
I got mine a week ago and its unbranded, no sin to check network lock though
Sent from my Desire HD using XDA App
Get it from CPW ot P4U and it'll be unbranded. I believe, as has been said, all the early ones even from the operators are unbranded but no telling what will happen in the next few months.
Dave - unbranded Vodafone DHD from CPW
PS: the above applies to contract and SIM only. Not necessarily to PAYG (was in the shop today talking about a new phone for my old man...)
Mine was un branded but Sim locked
Ok, thanks for the replies. That's great.
Desire HD ordered How long did you guys have to wait for stock & delivery?
yep, mine was unbranded and unlocked from tmobile
I was told by T-Mob that I would have to wait till January for the DHD. On that basis I ordered from mobiles.co.uk instead and got the phone on next day delivery. However, looking on T-Mob site now it appears they have them back in stock.
Daz555 said:
I was told by T-Mob that I would have to wait till January for the DHD. On that basis I ordered from mobiles.co.uk instead and got the phone on next day delivery. However, looking on T-Mob site now it appears they have them back in stock.
Click to expand...
Click to collapse
Yeah, I considered elsewhere but they (T-Mobile) did me a good deal as an upgrade. I wonder if they are saying they have them in stock on the T-Mobile site when they haven't or are giving them to new contracts only...
iridium21 said:
Ok, thanks for the replies. That's great.
Desire HD ordered How long did you guys have to wait for stock & delivery?
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Click to collapse
Ordered on a Friday afternoon, got it on Monday the following week but that was before they were officially listed as available on the site. Make sure you take a look at the hardware issues like camera misalignment and small gaps between the battery cover. I'm waiting until about January before I send mine off for warranty repair over it since I figure they'll have more stock and I'll have to wait less time.
At risk of sounding like a noob, can I ask: doesn't unbranded mean the phone has no mention of the network at all?
If it does my t-mobile desire HD (ordered 1st december) certainly isn't unbranded, as it says t-mobile on booting and shutting down, and has a 'T-Mobile Recommends' app.
Not to mention the homepage on the internet browser was set to T-Mobile's mobile site when I got it.
Or does it just mean that T-Mobile isn't actually printed on the phone?
PeatCoal said:
At risk of sounding like a noob, can I ask: doesn't unbranded mean it has no mention of the network at all? If it does my t-mobile desire HD (ordered 1st december) certainly isn't unbranded, as it says t-mobile on booting and shutting down, and has a 'T-Mobile Recommends app, as well as the homepage on the internet browser being set to T-Mobile's mobile site when I got it.
Click to expand...
Click to collapse
Ah, as far as I'm concerned, that's branded It doesn't actually say "T-Mobile" on the phone too, does it? That really would p**s me off!
I've never had a 'branded' phone before, so how does one go about repairs - can you send it straight to HTC or do you have to go through T-Mobile?
Oh, and any tips for flashing a stock ROM?
iridium21 said:
Ah, as far as I'm concerned, that's branded It doesn't actually say "T-Mobile" on the phone too, does it? That really would p**s me off!
Click to expand...
Click to collapse
Haha, don't worry, its software only..
From what I can gather, maybe you can flash a custom ROM? The t-mobile apps can at least be deleted with titanium backup.
Dyonas said:
Ordered on a Friday afternoon, got it on Monday the following week but that was before they were officially listed as available on the site. Make sure you take a look at the hardware issues like camera misalignment and small gaps between the battery cover. I'm waiting until about January before I send mine off for warranty repair over it since I figure they'll have more stock and I'll have to wait less time.
Click to expand...
Click to collapse
What exactly is the camera misalignment issue? My camera lens isn't centered, is this a problem, or is it normal? Haven't noticed any problems with it from actually using the camera..
As for the small gaps, if you're referring to the SIM cover, I never had a problem with it after reading this thread: http://forum.xda-developers.com/showthread.php?t=827091 before I got the HD.
Got my DHD today - unlocked & unbranded
I'm happy!
Hi everyone, my friends stock Desire HD is still on Android 2.2. When she looks for updates via her phone it says its up to date when its clearly not. The phone was bought outright and is sim-lock free and unbranded.
Is there anyway to make the phone update to the latest official Desire HD rom without rooting?
No, eventually the HTC servers will pickup on the phone... OTA is unpredictable when it comes to the company, give it a week... Or just call HTC and they could send to the phone. Its worth a try.
Sent from my Inspire 4G using XDA App
Google release the update to HTC, then HTC to your carrier and your carrier to you.
The weakest link being your carrier. If it hasn't happened by now, it probably wont. HTC have released to many new models for the carriers to keep up with.
It may be worthwhile contacting the carrier.
Sent from The App that Time Forgot.
Thanks for the replies. The carrier shouldn't be an issue since the device was bought outright without any branding so the updates should come directly from HTC. The support page on HTC website suggests a soft reset. I think my friend should just call HTC and see what they can do. Thanks!
daisun said:
Thanks for the replies. The carrier shouldn't be an issue since the device was bought outright without any branding so the updates should come directly from HTC. The support page on HTC website suggests a soft reset. I think my friend should just call HTC and see what they can do. Thanks!
Click to expand...
Click to collapse
Just root. I worried about OTA a lot before rooting, when will it come, will it ever etc..
couldn't agree more, after rooting i have fallen in love with my phone all over again
Okay, so here's the story. Fed up with my One V and needed to upgrade. Found a faulty One X on ebay, bought it for £110 or so thinking I could fix it. I couldn't. Rooting didn't help, was a hardware issue. Came on here and apparently only option is to send it back. Turns out the phone is still under warranty (well, if it wasn't rooted). Reflash to stock, send it to HTC (no proof of purchase!) and today I received it back! Good as new, and they even chucked in a free pair of headphones because it took them so long! So yeah, HTC rock.
Only issue is it's locked to a network because the ebay seller was a moron and listed it wrong/incorrectly. I tried 2 unlocking sites already but no luck, anyone have a link to one that they've used that worked? Ideally I'd like to do it via internet but I guess I'll take it to a shop and see if they can if its required.
Glad to hear that someone (else than myself) has good experience with the HTC Support!
Sent from my HTC One X using XDA Premium 4 mobile app
htc and their repair service in germany are also getting better yesterday i contacted the repair center and they said the mainboard will be changed but i have still to wait because it is coming from htc ..but yea really cool i don't have to charge for that
aroodipeep said:
Okay, so here's the story. Fed up with my One V and needed to upgrade. Found a faulty One X on ebay, bought it for £110 or so thinking I could fix it. I couldn't. Rooting didn't help, was a hardware issue. Came on here and apparently only option is to send it back. Turns out the phone is still under warranty (well, if it wasn't rooted). Reflash to stock, send it to HTC (no proof of purchase!) and today I received it back! Good as new, and they even chucked in a free pair of headphones because it took them so long! So yeah, HTC rock.
Only issue is it's locked to a network because the ebay seller was a moron and listed it wrong/incorrectly. I tried 2 unlocking sites already but no luck, anyone have a link to one that they've used that worked? Ideally I'd like to do it via internet but I guess I'll take it to a shop and see if they can if its required.
Click to expand...
Click to collapse
Doesnt rooting open it up for all networks?
Sent from my HTC One X using Tapatalk 4
and313 said:
Doesnt rooting open it up for all networks?
Sent from my HTC One X using Tapatalk 4
Click to expand...
Click to collapse
As far as I know, it doesn't. On some mobile phones you can pretty easily network unlock your device when having root acces (by looking for some kind of code in a file that's in your root folder), but rooting doesn't do this automatically.
What's your carrier? From what I have read here on xda, if I'm not wrong, orange and Vodafone have changed the unlock codes and the codes from internet don't work. I'm on tmobike and I unlocked my phone to any network from online site without any problem.
Sent from my HTC One X
To what network is your phone locked and will let you know for sure if it can be unlocked by code or not. As an alternative one x now can be unlock by cable ,so probably some unlock shops can do that for you also
Hey i've a T-Mobile Branded HTC One M8 one stock Firmware but rooted.
since New Years Eve i got no reception with any sim card.. (Vodafone DE, Eplus DE)
it has a little dent on the back since new years eve.
I opened the device, but all connections were nice and nothing was damaged inside.
What can i do?
If it suddenly stopped with no changes at all to software... And it's dented suddenly.... I'd say it was damaged surely.
Unless something software wise changed?
Or its a Sim card or carrier issue.
But it was obviously banged hard or dropped. I'd be taking it to a service center.
Good luck!
Take out the SIM card and try it on another phone. Since its T-Mobile branded; I would check the imei to make sure that's working from its end http://www.t-mobile.com/verifyIMEI.aspx.
Sent from my HTC One_M8 using Tapatalk
I checked my sim on an other phone and it worked..
And i noticed something weird Today.
There are some locations where i habe reception.
I had LTE there, but wasn't able to call..
And i wrote an SMS and it works...
Edit: Ordered a new BackCover to change it. hope it will work :/
Sent from my HTC One_M8 using XDA Free mobile app
Passi1909 said:
I checked my sim on an other phone and it worked..
And i noticed something weird Today.
There are some locations where i habe reception.
I had LTE there, but wasn't able to call..
And i wrote an SMS and it works...
Edit: Ordered a new BackCover to change it. hope it will work :/
Sent from my HTC One_M8 using XDA Free mobile app
Click to expand...
Click to collapse
If you've got it opened, check if there are any pins that stand up and connect to the back cover.
There are usually a couple for the antennas, and they might have gotten bent down when the cover was dented.
Pry them up gently and try it again.