Develop Bugs

Anybody here work for T-Mobile U.K?

I need to check something about the VarioII on T-Mobile in U.K. If anybody works for T-Mobile U.K please PM me.

yeah... me too... there is much to discuss

What do you need to know Wam7? Is it anything us Vario II owners might know?

Well I got 2 question and 1 favour. You may probably know the answer to the questions. I am planning on defecting from Orange but wanted to know if:
1)T-Mobile has stated any intentions as regard to WM6 on their devices.
2)Does the HSDPA come on the WnW or do you have to have WnW + or the MAx

I emailed T-Mob Uk about the WM6 issue last week:
Mobile USA is going to announce on Monday that it will be offering it's users of Windows mobile 5 devices a downloadable upgrade to Windows Mobile 6. Can you tell me if this will be available also in the UK?
This is the link to the story:
http://www.infoworld.com/article/07/02/12/HNmstoutswinmobile6_1.html
thank you
and this is the reply I received:
Thank you for your email about upgrading to windows mobile 6.
At present we do not have any WM6 devices for sale yet and have no support for it as an operating system. As such no decision has yet been made on wether or not we will be offering upgrades to this for our current WM5 devices.
T-Mobile USA is a separate company to T-Mobile UK so even if they do announce upgrades for their devices it doesn't not automatically mean that we will as well I'm afraid. For the moment all you can do is wait. Once we do launch any WM6 devices I will be able to give you a definite answer on upgrading.
I'm sorry I could not give you a clearer answer at this time. If you have any further queries please don't hesitate to contact us again.
Kind regards

As above, there has been no announcement about WM6 yet (and not even one about AKU3!). No word about WM6 you can understand but not even a commitment to an AKU is a bit silly.
I spoke to them a while ago and was told that if they consider it offers sufficient functionality improvements they might offer it - otherwise they wouldn't release it.
I also spoke to someone at T-Mob the other day about HSDPA. I'm on the £7.50 a month deal (although I still get 2GB a month rather than 1GB as I signed up before they changed the WnW plans ) and was told that standard WnW has a top rated speed of 1.8 megabits per sec which is HSDPA speeds. I have been able to get 1.2 tops when doing a speed test so it looks like it is enabled by default as I've never had to ring them and say "Oi, add it!"

I am also on W+W standard and my WM6 seems to connect to HSDPA when required without any phone call to T-Mob required.
Having said that, when I did try to call a couple of months back to get it turned on I had difficulty finding anyone who knew what the hell I was talking about, so as far as I am aware it hasnt been specially enabled on my phone/account.

Im on the standard web n walk and get hsdpa speeds. However, a friend recently got a vario ii on a standard web n walk and was told by t-mobile that he would need to either upgrade to wnw plus or increase the contract term from 12 months to 18 months before they enabled it for him.
Confusingly, it would seem he has got it enabled anyway as he can download at aver 1mbit.
Best to give them a ring I think.

That's exactly what happened to me - was told that the standard WnW package didn't include HSDPA so I emailed the CS and complained.
I now have it on.
However, it *is* technically possible, that I hadn't enabled it on the ROM.
But I'm not going to make that public or people will think I'm a n00b ;-)
----Edit----
Doh!

the MDA vario is capped at 1.8mb/s and the highest speeds i have reached is 1.2mb/s. i read one some reviews that HSDPA is enabled on the phone, therefore you get them speeds reguardless on which tariff you are on. Whe i got my phone on contract they told me i would get the HSDPA speeds on this phone and i wouldnt cost a thing extra.

Well I've all but defected over to T-mobile to enjoy the wonderful bounties of un metered data via WnW. I did see the 'H' replace the 3G icon a few times but when I did a speed test via dslreports I normally got around 380kb/s which I thought must be 3G speeds. (I did enable it on the phone via HTweakC)
When I did call T-mobile they told me it was not enabled on my account and I would have to upgrade to the Web n Walk plus to get it on. Hmm.
edit: On doing a few more tests using the 600k file test I am getting ~600 kbit/sec which is definitely not 3G speeds so I must assume that I am indeed getting HSDPA without it being enable on my account. I'm not complaining.

Wam7 said:
On doing a few more tests using the 600k file test I am getting ~600 kbit/sec which is definitely not 3G speeds so I must assume that I am indeed getting HSDPA without it being enable on my account. I'm not complaining.
Click to expand...
Click to collapse
I've been on the basic WnW since last december, and i've been able to get HSDPA speeds up to 1.2mb
What i can tell you from experience working for both T-Mob and Orange in the past is that the mast you connect to only has a finite number of timeslots, each timeslot will allow for a certain amount of bandwidth.
If you are in an area where lots of people are connecting you will get a much poorer bandwidth than on a mast which is quiet, so although you get the HSDPA icon, its not always possible to achieve 1.2mb throughput.

Tmobile changed there web and walk plans around dec 06,
Originaly you could "request" hpsda on there standard W'n'W package by asking for 325k upload to be enabled.
Since the W'n'W package changes they are only ment to give you hpsda speeds on all but the cheapest option.
Imp

Well I can definitely confirm that I have HSDPA on my standard WnW package. In my area the most I get is ~800 kbps. I am not sure why this is as according to everybody I have spoken to it is not enabled on my account. I'll put it down to the power of the phone.

fwiw, i am meant to be on w'n'w+ as of last saturday (though it doesn't show on my account and the guy had no idea what it was or how to do it)
and i'm getting 800kbps according to dslreports test.
i'm not sure how they enforce the differences, if anyone could be so kind as to inform me - though i presume it's throttling or somesuch as the differences between plus and max is using voip and instant messaging
edit: though last night i installed the 1.4 radio rom and now get 1.2mbps all the time

How can I get internet speed 7.2Mb?

Is there any rom or program can make the internet speed on HTC DIMOND 7.2mb instead of 3.6mb?
Thanks very much.

you need a service provider that will provide 7.2mbps in your area (not many provide that atm in UK, but i know orange are expanding it up to 7.2 over the next year) either vodaphone uk or t-mobile uk do it, google it as it depends on your areas coverage.

JanDaMan said:
you need a service provider that will provide 7.2mbps in your area (not many provide that atm in UK, but i know orange are expanding it up to 7.2 over the next year) either vodaphone uk or t-mobile uk do it, google it as it depends on your areas coverage.
Click to expand...
Click to collapse
vodafone is already 7.2mbps and three are gonna do it before christmas if they cant they are definattely gonna do it on the first quarter of 2009

Unfortunately, saying that the diamond(or any device using the 3G network) is capable of 7.2mbps is not really correct. Sure, the device itself is very much capable of receiving data at these speeds but the latency in the network itself will never provide that speed, unless perhaps you're sitting three feet from a transmitter...
Basically, even though you're paying for "7.2mbps" you'll never see those speeds in real life...
Oh, and I don't really think that this question belongs in the "Diamond ROM development" section.

7.2 long long way away dude. i have tried vodafone 7.2 from many different locations and using a 7.2 mbps modem the best i have achived is maybe 3mbps but not a solid speed, avrage speed is about 1-2mbps, so 7.2bmps true speed will be achived when, the networks advertise 48Mbps lol.
anyway you dont need that speed on the phone, 1mb is enough mos of the times,
unless you want to stream HD media..

Guys...7.2 is obviously a "dream" for me...considering I'm still with the "E" = Edge under my local ISP DIGI MALAYSIA! Argh!!
and sometimes i can't get 90% of the EDGE speed too

Can i just add to this... MOST servers do not upload more than 1mb/sec.. so how do you expect to download @7.2mb... Not possible, until servers start to upload at those speed you are not going to be able to download @7.2......do you believe mobiles would be fast than a fixed line... Yrs from that happening I'm afraid...!

fyew-jit-tiv said:
Can i just add to this... MOST servers do not upload more than 1mb/sec.. so how do you expect to download @7.2mb... Not possible, until servers start to upload at those speed you are not going to be able to download @7.2......do you believe mobiles would be fast than a fixed line... Yrs from that happening I'm afraid...!
Click to expand...
Click to collapse
mine is comparable with my broadband actually. obviously the rendering on my firefox is faster but the phone is not that far behind on less demanding web pages

I here provide the Tips & free software site http://www.vclcomponents.com/s/0__/need_for_speed_undercover_htc_diamond for increase the Internet speed of the HTC..Then check the speed of the Internet using the site http://www.ip-details.com/internet-speed-test/ in the Mobile Browser.

The only way you'll ever get 7.2mps is by sitting on the mast, at 3am with no one trying to use a mobile in the surrounding 25 mile radius.
Oh, and 3 are not going to have 7.2 before christmas. We've had them in at work today and they're having to talk nicely with T-Mobile so they can improve their network coverage. They have 3.6mps, quote 2.8mps as an average but they want to get away from "HSDPA" as they know it'll never work properly on their network.
... They did however quote by 2010, they should have 14.4mbps
... Now thats a pipe dream...

Alasio said:
The only way you'll ever get 7.2mps is by sitting on the mast, at 3am with no one trying to use a mobile in the surrounding 25 mile radius.
Oh, and 3 are not going to have 7.2 before christmas. We've had them in at work today and they're having to talk nicely with T-Mobile so they can improve their network coverage. They have 3.6mps, quote 2.8mps as an average but they want to get away from "HSDPA" as they know it'll never work properly on their network.
... They did however quote by 2010, they should have 14.4mbps
... Now thats a pipe dream...
Click to expand...
Click to collapse
hi,
In Denmark, they already started with the 16 Mbit on 3 network, but as we all know, it is not practical. it is just teoritical.

lomo2002 said:
hi,
In Denmark, they already started with the 16 Mbit on 3 network, but as we all know, it is not practical. it is just teoritical.
Click to expand...
Click to collapse
You guys on the continent get the best... Higher speed home bband connections, the UK average being <8mps, there's more money pumped into the development of the mobile networks including city-wide WiFi and we just get screwed.
3 claimed today in their presentation to have 14.4mps under testing inside certain cells in the UK, but didn't seemingly know where. That coupled with the Virgin Media testing of their 200mps connection, well... Will wait to see...
The only "decent" connection in the UK (personal experience) is T-Mobile as their parent company have pumped the most money into cell development but still its completely lacking. Look at the current Orange & T-Mobile merger that's on / off... 3 in the UK have so little 3G coverage they have had to make a deal with T-Mobile so they can use their backbone and masts for transmitting their signal, else they're never going to get anywhere with signal coverage.
But either way, the lack of cells in the UK coupled with a poor backbone simply means that speeds are too unstable in the UK to ever get the full 7.2mps stable.

Actually the all the tier one UK networks (Vodafone, O2, Orange, T-Mobile) support 7.2 in various locations around the country - the issue we will always have is contention.
The certainly won't admit it but only the first 6 or 7 connections to a mast have any chance of reaching 7.2 - after that it drops off dramatically. When you get up to 30 then your down to GPRS speeds. As someone pointed out, the only way to reach anywhere close to the potential 7.2 is to sit under a mast a 3AM and hope that no one else in the vicinity is online too.
T-Mobile, Orange and 3 will always win out when it comes to contention as they run on an 1800 MHZ network as they came late to the game in the UK. 1800 has a shorter range and therefore T-Mobile put up many more masts to compensate - 3 for every one mast that Vodafone put up on the older 900MHZ network. The Vodafone network will punch out much further from the mast which works better in more isolated areas but in urban or densely populated areas, T-Mobile's 3 masts to Vodafone or O2's 1 mast will always give a better experience.
At the end of the day its swings and roundabouts and experiences are so localised that its not worth swapping networks to improve speed unless you intend to stay always in the same location and never go out the front door.
I've been using mobile data on all four networks all over the UK over the last few years and the only thing I can guarantee is that Orange (which has stupidly been my sole personal network provider for over 15 years) will always be the worst of the lot!!!
Their data network is honestly shocking and with all the outages I've experienced this year I would say that the network is really struggling - actually I think most of them are going that way - and it will be a relief if they do actually join forces with T-Mobile.
Anyway this rant has been building up for some time - anyone else experienced the networks performance getting worse this year particularly?
I blame all the new iPhone users myself!!! LOL

Alasio said:
... 3 in the UK have so little 3G coverage they have had to make a deal with T-Mobile so they can use their backbone and masts for transmitting their signal, else they're never going to get anywhere with signal coverage.
Click to expand...
Click to collapse
Actually it was announced recently that 3 have the most comprehensive data coverage in the UK at the moment!

Yeah sorry, you'll probably never see 7.2Mb, just like you never get full internet speed it's always 'up to xxMb'
If you live near a mast then yeah signal should be good but probably 5-6Mb at most you would get. (If)

You can follow the tips in the site tips to speed up 7.2mb interent for increasing the speed of the Internet then you can check the Speed in the site http://www.ip-details.com/internet-speed-test/Internet Speed Testyou will know the Difference.

Your tips are useful...

t mobile data plan web n walk 360kbs hsdpa

Hi All
I was never a t-mobile fan but they offerd me a deal was not bad, 35 pm 18 mnth desire free and unlimited internet , but the internet under web n walk is is very slow , after 4 phone call to t mob , looking at my account checked all the settings i cant get over 360kbs on HSDPA , which is stupidly slow and i it seems that i have to pay for a booster to get my speed up.
As per tru call centre experiance I get different reasons every time i cal,l 1 person said that ur data setting are not right our end, the other said that i have fixed it , another said " nah sorry that ur speed ".
Has any 1 else experianced this or can i change anything on my phone to enable HSDPA " I get the H sign" as it feels like 3g speed.

the great wizard said:
Hi All
I was never a t-mobile fan but they offerd me a deal was not bad, 35 pm 18 mnth desire free and unlimited internet , but the internet under web n walk is is very slow , after 4 phone call to t mob , looking at my account checked all the settings i cant get over 360kbs on HSDPA , which is stupidly slow and i it seems that i have to pay for a booster to get my speed up.
As per tru call centre experiance I get different reasons every time i cal,l 1 person said that ur data setting are not right our end, the other said that i have fixed it , another said " nah sorry that ur speed ".
Has any 1 else experianced this or can i change anything on my phone to enable HSDPA " I get the H sign" as it feels like 3g speed.
Click to expand...
Click to collapse
Since T-Mobile adopted their "Unlimited internet" plans for Android etc contracts, they have reduced their speeds. I spoke with one of their technical support teams who confirmed it.
If you pay extra and get Web n Walk Max (usually only available on business tarrifs now) you will get full speed.
Its poo! Me and my brother had the same issue

i got around 900 at one point on 3g, recently only been getting around 500 though. On t-mobile 35 month plan too.

I get about 500kbps on H. This is quick enough for me for a mobile device! Pages load up very quickly. I can understand the need to ration the bandwidth on a cellular service, especially when the tariffs are so cheap (I pay £10 a month for unlimited internet, 100 mins, unlimited landlines).

Ok, I had the same problem..data capped at 356K.
I phoned T-Mobile and found they had the wrong phone registered to my account. they had a Nokia something not the desire.
As soon as the lady the other end change it to the correct phone (apparently thier system works this way) I got full HSDPA speeds - well 2.8M but better than before.
Seems that the shop i got the phone from (Movbilephonesdirect) just register any old phone to your SIM.

just done a test. getting 1.78mbps down and 0.38 up on H. still on original g1 android plan as only upgraded phone.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

jonnobright said:
Ok, I had the same problem..data capped at 356K.
I phoned T-Mobile and found they had the wrong phone registered to my account. they had a Nokia something not the desire.
As soon as the lady the other end change it to the correct phone (apparently thier system works this way) I got full HSDPA speeds - well 2.8M but better than before.
Seems that the shop i got the phone from (Movbilephonesdirect) just register any old phone to your SIM.
Click to expand...
Click to collapse
Had same problem - t-mobile could not get full speed even after changing phone on system, Canceled t-mobile contract due to could not get more than 360kbps.
i will begetting on vodafone now.

I had this problem, they told me to take it to the T-Mobile store to check it.
So I go 5 minutes down the road, albeit "Truley" in the city centre.
Do a speedcheck at the store and I'm getting 1.8mb
It seems their internet coverage is very hit and miss (either that or because I'm usually doing my speedchecks indoors )

I'm getting two different reading! In my area I can pick up full bar with HSDPA. Using speedtest app, I only get 360Kbps on HSDPA max. but when I go the browser and check speedtest in www.mobilespeedtest.com I get on average 2686Kbps using 1MB test. who is right?
I called up t-mobile before I done the test on www.mobilespreedtest.com. to complain about getting 360kbps, they done all the routing checked:which are checking my htc desire is register to my sim card, my present area postcard can pick up 3G&HSPDA, switching it to GMS only, than WCDMA only, take out the battery, and sim card, rebooting it etc but no luck after I test the speed again in speedtest app. at the end all they can say was the phone is new and they don't have the configuration setting on their system to assist me at this present time!
can someone else test their speed at www.mobilespeedtest.com pls, and compare it to speedtest app if you have that installed.

blackfox888 said:
I'm getting two different reading! In my area I can pick up full bar with HSDPA. Using speedtest app, I only get 360Kbps on HSDPA max. but when I go the browser and check speedtest in www.mobilespeedtest.com I get on average 2686Kbps using 1MB test. who is right?
I called up t-mobile before I done the test on www.mobilespreedtest.com. to complain about getting 360kbps, they done all the routing checked:which are checking my htc desire is register to my sim card, my present area postcard can pick up 3G&HSPDA, switching it to GMS only, than WCDMA only, take out the battery, and sim card, rebooting it etc but no luck after I test the speed again in speedtest app. at the end all they can say was the phone is new and they don't have the configuration setting on their system to assist me at this present time!
can someone else test their speed at www.mobilespeedtest.com pls.
Click to expand...
Click to collapse
I am on t-moile based in manchester and this is my speed test on a 2mb file with H connection

ragmanchu said:
this is my speed test on a 2mb file with H connection
Click to expand...
Click to collapse
do you have speedtest app intalled? to compare reading.

blackfox888 said:
do you have speedtest app intalled? to compare reading.
Click to expand...
Click to collapse
1.85Mbps with speedtest.net app

For all people on T-Mobile receiving speeds of around 360kbps on HSDPA connections:
You need to dial 150, select technical support. Tell the operator that you are only receiving 3g speeds of around 360Kbps in HSDPA location. You must advise the operator that you have done speed tests that reflect this.
They should then upgrade your account to receive HSDPA speeds.
The reason you only get 360Kbps is because you are on Web 'N' Walk which is a handset only broadband service.
T-Mobile are generally more than happy to upgrade the account to receive the higher speeds. Just make sure you speak to technical support and not customer services as they will not have a clue about this.

mine on Mobile speed test says 889kbps
Did the 1mb test and it says 2740kbps which was top of the charts!

Ramedge said:
For all people on T-Mobile receiving speeds of around 360kbps on HSDPA connections:
You need to dial 150, select technical support. Tell the operator that you are only receiving 3g speeds of around 360Kbps in HSDPA location. You must advise the operator that you have done speed tests that reflect this.
They should then upgrade your account to receive HSDPA speeds.
The reason you only get 360Kbps is because you are on Web 'N' Walk which is a handset only broadband service.
T-Mobile are generally more than happy to upgrade the account to receive the higher speeds. Just make sure you speak to technical support and not customer services as they will not have a clue about this.
Click to expand...
Click to collapse
Agree with this 100%. I had this problem a few years ago. Customer Servicves DO NOT UNDERSTAND WHAT HSDPA is. Ask for technical support, do not let them fob you off. The whole point of 'H' is that you are getting speeds of 360kps+, not 360kbps max.

Just done test I'm getting 3200kbps, full signal on H.

blackfox888 said:
pls, and compare it to speedtest app if you have that installed.
Click to expand...
Click to collapse
Im getting 3g speeds on HSPDA using speedtest.
Using your site, im getting speeds in EXCESS of HSPDA speeds.
Therefore I can only assume theres something wrong with your site.
Fon22 (tmobile)

i got my phone from an HTC retailer in Tottenham Court Road (London) and put my old HTC Touch Diamond 2 t-mobile sim card in it that i got from Mobilephonesdirect.
I've not done anything special on my phone or even told t-mobile and I live in a crappy town called Aldershot in the middle of the sticks but my results were
Your speed: 2657.807 Kbps
Your latency: 0.3 seconds
Transferred 1000 KB in 3.01 seconds
which isn't too bad i guess

Mobilespeedtest.com seems inaccurate. It's giving me very fast scores and I'm in a basement. I can hardley make phone calls yet I'm getting readings of 2000+ Kbps. Speedtest.net is giving a more realistic 1,300 Kbps

Web'n'walk settings
Hi guys,
totally new here and to Mobile Internet. Could someone please let me know of the settings for web'n'walk on the HTC Desire?
I tried the t-mobile.co.uk but is currently down. Also sent a text to have settings automatically sent to my phone, but response said 'Device not supported'.
I have a sim-free phone with a t-mobile solo (pay monthly) plan. Do I need to somehow activate web'n'walk? I tried some stuff* on my phone, but no luck.
Is there an icon that should appear on top of my sceen when I've got 3G coverage?
Any help appreciated!
Cheers,
Stefanos
*APN: general.t-mobile.co.uk
username:user
password: pass
MCC: 234
MNC:30

T-Mobile (UK) Slow HSDPA speeds

I have the Desire on a UK TMobile tariff with Unlimited Web.
I get a strong HSPDA signal , the connection symbol is an 'H', but when i run the Speedtest.net app i only get 0.35Mbps download and 0.12Mbps upload. i have run the test a few times in different locations and these figures are about average for me.
should my download for mobile broadband not be more than that?
the tmobile websites say speeds up to 4.5Mbps, so i would have thought i would have at least got half that.

Yes they should - it is possible that your account/SIM is not correctly enabled.
Right now, with just a single bar, I'm getting 1.7Mbps up and 0.5Mbps down.
Regards,
Dave

doesn't that mean your on the lower end web and walk not the plus version i think its called?

Smith2001 said:
doesn't that mean your on the lower end web and walk not the plus version i think its called?
Click to expand...
Click to collapse
not sure, i pre-orderd the phone thru mobilephonesdirect, and chose the £25 Unlimited Mobile Internet tariff which i assume would be full HSDPA
0.35Mbps equates to about 45 kilobytes per second, is this similar to 3G speeds?

dougsdir said:
not sure, i pre-orderd the phone thru mobilephonesdirect, and chose the £25 Unlimited Mobile Internet tariff which i assume would be full HSDPA
0.35Mbps equates to about 45 kilobytes per second, is this similar to 3G speeds?
Click to expand...
Click to collapse
You have to pay £5 a month more on any T-Mobile service for the Web n Walk Plus to get full speeds, because it allows tethering.

dougsdir said:
not sure, i pre-orderd the phone thru mobilephonesdirect, and chose the £25 Unlimited Mobile Internet tariff which i assume would be full HSDPA
0.35Mbps equates to about 45 kilobytes per second, is this similar to 3G speeds?
Click to expand...
Click to collapse
this is the speed that I achieve through Vodafone with "H" ..
exactly the same ... not quite the 3G i expected honestly..

toastyghost said:
You have to pay £5 a month more on any T-Mobile service for the Web n Walk Plus to get full speeds, because it allows tethering.
Click to expand...
Click to collapse
not true, i can tether no problems at the moment

With T-mobile I've found location is very much a factor. My Desire gets varying speeds depending where I am and it's consistent too. In my home I'm lucky to get HSDPA speeds at all. If I do they're about what you're getting.
Here in my permanent office in Canary Wharf on the 10th floor I'm getting 600/530 kbps. At the office with all my servers in the City, on the first floor I get 1,500/750 kbps. This is pretty consistent as I say. At London Bridge as I wait for my train home I'm back at the mid range 600/530 range.
I can take not having much data speeds at home as I'm on Wifi there as well as at my folks place.
My voice signal stays strong no matter where I am.

Android phones are supposed to be automatically put on the higher Web'n'Walk package so I hear.

Im on T mobile, with H signal and 3 bars, I just did a speed test and got:
Download: 590 kbps
Upload: 375kbps
is this normal? seems low compared to others?

dougsdir said:
not sure, i pre-orderd the phone thru mobilephonesdirect, and chose the £25 Unlimited Mobile Internet tariff which i assume would be full HSDPA
0.35Mbps equates to about 45 kilobytes per second, is this similar to 3G speeds?
Click to expand...
Click to collapse
I had this exact problem. Its because MobilePhonesDirect have not registered the sim correctly. T-Mobile thought it was in a Nokia 6700. Had to phone T-Mobile direct to change it and add the £5 web and walk unlimited.
MobilePhonesDirect are a crap company and do not explain any of this in their info.

First, search threads on this - TMobile & Mobile Phones Direct.
It is an old issue with MPD. They sell the phone but with a 1gb unlimited internet fair use policy, which has a significant throttle applied. You may find your phone is actually registered as a Nokia too.
You need to call Tmob Tech Support and argue that you have an Android Phone which needs a 3gb allowance (aka Web and Walk Plus.) If you look on TMob's website for their FUP details you'll find the statement about Android phones to make your case.
Don't be fobbed off, don't call the standard support (overseas and they have no idea what you're talking about), quote TMob's own statement to them and you may succeed.

I have recently had a very similar situation with a Desire from Carphone Warehouse, which was on the 1GB limit 0.35Mbps service by default.
I was advised by users in the T-Mobile forum to send an email to [email protected] explaining the situation and that the fair usage terms for Android phones specify a 3GB limit.
A couple of days later (today in fact!) I had a nice guy from T-Mobile ring me back, he explained that if you sign a contract other than direct with T-Mobile you don't get the 3GB limit but he agreed that I should have it judging by their terms, he put me on the full speed internet package and replaced the previous internet booster with an unlimited calls to landlines booster-very good service
He also said he would be in contact with CPW to make sure that they were properly advertising the terms of the contract and exactly what you get!

alio993 said:
Im on T mobile, with H signal and 3 bars, I just did a speed test and got:
Download: 590 kbps
Upload: 375kbps
is this normal? seems low compared to others?
Click to expand...
Click to collapse
Probably the time of day,try it first thing in the morning.

Ok yeh i'll try that!

U may want to check this thread out
forum.xda-developers.com/showthread.php?t=656227
If u tweak some of your apn settings ur speed will increase dramatically
Cheers
-------------------------------------
Sent via the XDA Tapatalk App

Actually, I have found out this issue is not to do with carphone warehouse and definitely not to do with signal strength.
I have a sim only 30 day contract direct from t-mobile for use with a sim-free desire with unlimited internet. After talking with loads of customer support and technical support at t-mobile I eventually found out that the service is indeed capped at 0.36 MB speeds with web&walk. I would have to get web&walk plus which I can only do on a 12 month contract from t-mobile to get full speed HSDPA. As I prefer the flexibility of 30 day contract (for situations just like this for example!) then I think I will try O2 now. I bought a PAYGO sim from them just to test and immediately got over 2MB download speeds. Much nicer.

The day i got mine i was onto T-mobile regarding my PAC and transfer that MPD should have done and tech support were astoundingly good.They corrected all the details supplied by MPD and setup my new account as it should have been(no one month waiting like has been suggested).
My average for the house is 850kbps(with a peak of 1027) and at my work i get 1578kbps.
I havent come close to 3gb usage so may attempt a large download to see if it can be sustained.

dibsmjf said:
I have recently had a very similar situation with a Desire from Carphone Warehouse, which was on the 1GB limit 0.35Mbps service by default.
I was advised by users in the T-Mobile forum to send an email to [email protected] explaining the situation and that the fair usage terms for Android phones specify a 3GB limit.
A couple of days later (today in fact!) I had a nice guy from T-Mobile ring me back, he explained that if you sign a contract other than direct with T-Mobile you don't get the 3GB limit but he agreed that I should have it judging by their terms, he put me on the full speed internet package and replaced the previous internet booster with an unlimited calls to landlines booster-very good service
He also said he would be in contact with CPW to make sure that they were properly advertising the terms of the contract and exactly what you get!
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cheers, got it fixed. after a phone call to tmobile customer services, i was told that removing the battery while the phone was switched would definitely fix the problem!!!
i sent an email to that address and i got a phone call a couple of hours later.
I was told that they thought I had a Nokia phone so after i emailed them a copy of my invoice from mobilephonesdirect, they agreed to up me to the 3GB service! i can now downloaded at 1.8mbps, thanks again

T-Mobile definition of 4G LTE speed is highly skewed

So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app

Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
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Click to collapse
Were you able to get Google Wallet working again with Root after using Odin to get your speeds back to normal? I'm about to get a GS4 on Friday and ideally want to have Google Wallet, Root, Tethering and LTE working. Just wondering what might not work and will... Thanks!

It may just be my device or rom but I find that the connection justs seems to hangup for lack of a better word. I have a meter showing my data usage in kb/s and if I hit the go button for a webpage it seems to do nothing and not use any data.
Sent from my HTC Sensation 4G using xda app-developers app

Daistaar said:
Were you able to get Google Wallet working again with Root after using Odin to get your speeds back to normal? I'm about to get a GS4 on Friday and ideally want to have Google Wallet, Root, Tethering and LTE working. Just wondering what might not work and will... Thanks!
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Click to collapse
Take everything the rep says with a grain of salt, they often just say things because they aren't exactly sure. This, unfortunately causes confusion and people hearing different things. I get around 25-35 Mbps in my area and some people get even more.

Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
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Click to collapse
T-Mobile isn't responsible for any modifications you make to your own device. You made the mistake of implementing the fix, so deal with the consequences. It's really that simple. :good:

That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.

Towle said:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
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Click to collapse
I agree 100% with this.
Also wish to comment that T-Mobile is VERY helpful when it comes to getting me better speeds. I was getting approx 100 kB/s download at my house which gets 4G HSPA and i called and complained. And they said that for 4G those speeds are horrible and sent a technition out to see what the issue was. The following day THEY called me back and explained there was some technical issues with the tower in my area. I think it had to do with the routing of the packets. But anyhow, they were extremely helpful with everything and now my speeds are back to 250 kB/s average And when i am at school, i get LTE my speeds there are NEVER below 1 MB/sand on good days sky rocket to 2 MB/s (advertised speeds) and sometimes even faster. I have already hit 3 MB/s it really depends on what towle said. Users on the network, what they are doing what you are doing etc etc.

NYCHitman1 said:
T-Mobile isn't responsible for any modifications you make to your own device. You made the mistake of implementing the fix, so deal with the consequences. It's really that simple. :good:
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Click to collapse
I understand that, but when I've gone back to a STOCK rom and it's still happening, something's not right.
Towle said:
That's why they use the term "up to." Not every single person will receive 20+ mbps. It also depends on the amount of towers, the distance of those towers and how many people are connected to them.
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Click to collapse
I understand this entirely, however, I was less than a quarter mile from a tower sitting at home getting ~5000kbps, when normally I get 20000+. I also had slow speeds between 3 towers that I know carry T-Mo service and it never once got better until I ODIN flashed the stock ROM again.
elesbb said:
I agree 100% with this.
Also wish to comment that T-Mobile is VERY helpful when it comes to getting me better speeds. I was getting approx 100 kB/s download at my house which gets 4G HSPA and i called and complained. And they said that for 4G those speeds are horrible and sent a technition out to see what the issue was. The following day THEY called me back and explained there was some technical issues with the tower in my area. I think it had to do with the routing of the packets. But anyhow, they were extremely helpful with everything and now my speeds are back to 250 kB/s average And when i am at school, i get LTE my speeds there are NEVER below 1 MB/sand on good days sky rocket to 2 MB/s (advertised speeds) and sometimes even faster. I have already hit 3 MB/s it really depends on what towle said. Users on the network, what they are doing what you are doing etc etc.
Click to expand...
Click to collapse
You're measuring in Bytes, I'm measuring in bits, there's 8 bits to every Byte, and when you get 250kB x 8 = 2000kbps or 2mbit, the speed the T-Mo rep quoted me as what they expect you to get. When you were getting 2MB/sec, you're getting 16000kbps, which is normal for HSPA+ and decent T-Mo LTE.
Either way, I got it fixed, however their low-end expectations are very disheartening. I just wanted to bring it to everyone's attention that if you're getting more than 2000kbps (250kB/sec), don't bother calling T-Mo, they won't help you in regards to speeds, even if you're parked right under a tower that practically nobody else is on.

For the record, I consider this "decent LTE"

I just got LTE in my area and in getting 10 Mbps, about a mile away I was getting 20 Mbps.

Not too bad for a city that didn't have LTE when the i9500 1st dropped. I ditched the int'l version for the M919 and have no regrets !

I am having data problems as well.
I was getting awesome LTE speeds after the roll out here in the Dallas area. Went on vacation to the US Virgin islands in late June and upon returning, my speeds plunged to as low as 200 Mkbps where I was getting awesome speeds as high as 15000 mbps (as per speedtest) before this.
I'm not one to go only by test numbers or what the graph says. But I am experiencing real world page lags, drops, pages hanging up, no service notices and regularly seeing the Edge symbol.
As the OP says, I am getting lots of help from Tmo, even exchanging the S4 for a new one. (had to fight to get a surprise 150. fee rescinded after they claimed my pristine unit had a broken screen, but that is a different post)
But the problem has persisted. They have reset my account several times and are in the process of resetting it now. Said wait 72 hours and it will be fixed. Said should be fixed by weds. I remain skeptical, they said that once already....so much so that I bought a Experia Z Sat. (jury is still out on that)
The girl at tech support suggested I wait on replacing it but I've simply had enough of this.
I am convinced that it is on Tmos end.
And I can definitely confirm the gist of this post. Everyone I have talked to, literally a dozen people, have had the balls to tell me that Tmo considers 2000 a good LTE speed. I call BS.
I reall like my S4 a lot and don't like that the Z has a nonremovable battery. My wish is to keep the S4.
I've not had a chance to do much with this X, so can't yet compare performance.

no complaints
Cynagen said:
So after attempting to complete the Google Wallet fix for the galaxy s4 on T Mobile I ran into an issue where my 4G speeds and LTE speeds were much much lower than normal, somewhere in the range of 10 percent of normal. After attempting to remedy this every way possible short of flashing back to pure stock, including restoring modified rooted stock, I called customer care and was very surprised to find that the representative informed me that a mere 2mbit (2000kbps) classified as 4G LTE speeds to them.
Yeah you read that correctly; You will receive little to no support provided your connection is as fast as the average speed on Sprint's dilapidated and failing 3G network. I love T-Mobile for many reasons but this is just shocking. I did not spend 600 after taxes on a device capable of such insane speeds that it's faster than about 80 of American high speed Internet access, and 120 a month on a family plan with unlimited data, to be told that going backwards a decade in connection speed is "current generation".
I advise you call a rep today and confirm this, then email the ceo with me and let him know that this is not acceptable. Should he be serious about turning T-Mobile around, then he needs to cut the subscription to the typical carrier bs that helped me drive my friends away from sprint and att (crap service and speeds in our area) and into the welcoming service of T-Mobile.
Update: I had to ODIN pure stock to get my data speeds back.
Sent from my SGH-M919 using xda app-developers app
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Click to collapse
I have gotten speeds as high as 24.53 Mbps with google wallet installed. It blows my home internet away

You must be in love with Sprint to believe that 2 Mbps is sprints 3G. Sprints 4G Wimax barely...BARELY hits 3 Mbps. Sprint 3g is equal to T-Mobile 2G. I did a test in the Bay Area, California, and tmobile beat att and verizon, at 32 mbps and att was at 24 mbps while verizon only hit 8 mbps. All with 3 bars of lte.
I have been noticing that the internet speed has been dropping lately, and I believe its because of the purchasing of metro, along with them ALL wanting iPhone and lte. So people that have trouble paying their bills (ive seen the average customers, I know what they look like. Theres a few that are just like you and me, but most show off their lower class status with their huawei and zte phones.) So its Metros fault for selling out. I noticed that my internet on an att unlocked iphone 5 has been dropping and lagging the past few days, and switching to a gs4 shows that its the carrier, or my account. So, I doubt your phone is the problem.
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matistight said:
You must be in love with Sprint to believe that 2 Mbps is sprints 3G. Sprints 4G Wimax barely...BARELY hits 3 Mbps. Sprint 3g is equal to T-Mobile 2G. I did a test in the Bay Area, California, and tmobile beat att and verizon, at 32 mbps and att was at 24 mbps while verizon only hit 8 mbps. All with 3 bars of lte.
I have been noticing that the internet speed has been dropping lately, and I believe its because of the purchasing of metro, along with them ALL wanting iPhone and lte. So people that have trouble paying their bills (ive seen the average customers, I know what they look like. Theres a few that are just like you and me, but most show off their lower class status with their huawei and zte phones.) So its Metros fault for selling out. I noticed that my internet on an att unlocked iphone 5 has been dropping and lagging the past few days, and switching to a gs4 shows that its the carrier, or my account. So, I doubt your phone is the problem.
Sent from my SGH-M919 using xda app-developers app
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I used to be one of those "lower class status" users, I had a stupid little Huawei Ascend on cricKet (MetroPCS partner), and while I rooted and modded it to hell, the service sucked. I migrated to AT&T and found they weren't much better, then moved back to my old carrier, T-Mo and have been happy overall. I know that after the purchase of MetroPCS, that cricKet would be the partner of T-Mo out here and all those phones (more people in the area that I -lived- in the same area as me (not out of town college kids in for the semester) have cricKet) would be bogging the network down, but it still performed well enough. In the thick of the cricKet area called Mesa, AZ, I still got over 20mbit on HSPA+ and LTE. I knew as soon as they announced all the high end phones prior to the purchase of MetroPCS for both they and cricKet that they wouldn't have the network to support it, then T-Mo purchase happened, I knew I would suffer in areas where everyone and their dog has these phones. I also know their model of pre-pay month to month was highly abused out here so I expect that bandwidth is gonna be extremely limited at times, but dropping from 24mbps normally to 2mbps is 1/12th, ridiculous. Anyways, it's back to normal, I just try to stay as far away from towers with large groups of idiots on them which is kind of hard to do around here.
EDIT: My dad has Sprint (I tried to steer him far far away from that BS but he wouldn't budge), he gets like 2-5mbps on his Note 2 which doesn't get WiMax AFAIK, only 3G, it's ready for the 4G/LTE but Sprint has lied for 4 years straight about LTE deployment out here, I'm just waiting for him to get fed up with unsent messages and dropped calls enough to give up and jump ship finally, however that won't be until he finishes his new 2-year contract like a fool.