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I tried the "AT&T Software Updates" link in my Tilt2s -> Start->Settings->System page. I got this:
"A recommended device management task from https://mdm.mycingular.net/opm/ht/omadm/dm is available to maintain your device. This task requires a data connection. Do you want to connect and begin the task?"
I hit No and got out - just curious what is this? Has anyone hit yes and seen what happens?
I hit yes and then it started trying to do something but failed with an error. I just left it at that.
While I was on the AT&T ROM, I also got an error when I hit yes. Something about not being able to contact the server or whatnot.
I got the same problem. When I hit Yes, nothing happens. When I close the application, I have a text message that a connection to the server cannot be established. Had the same problem with the "stocks" tab - it wouldn't connect, but it began to work miraculously a few days ago.
So I got a Galaxy Tab 3 for free with my new Galaxy S5 yesterday. And on the notification bar there is a prompt saying preparing network. I have full bars on the signal but have no connection to the network. I tried rebooting, turning on airplane mode and trying to reboot the signal. But have no luck.
Is there anything that I can try to fix this? The Tab is stock and I haven't changed anything yet...
Any help would be great!!
Which tab 3 model?
Are you on the "right" network? Does you network have a hidden SSID? Are you using any security on the network? Check the network settings on your PC and copy them to the tab. If you are not sure, then open your network and see if the tab connects. If so, then you can close the network again.
I have the same issue but mine is working all networks. It started when I tried to connect to a new wifi at a wing place and the icon has been on ever since.
Same problem
So no one has any info or any suggestions? Nothing? Also I'm on Sprint.
I havent figured out anything , I have tried messing with sync and wifi options and nothing has changed.
I have looked at all the "Tab 3" devices since you did not indicate what model you have. With that in mind the search is very broad and data found could/could not be affecting your connectivity. But this is what I found.
All Tab 3, except Tab 3 Lite 7, use 802.11 a/b/g/n WLAN Standards. The Tab 3 Lite 7 only has 802.11 b/g/n. Why? I don't know.
So, make sure that your location has one of the three, 802.11 b/g/n working. You tab should auto acquire unless you have a setting that is specifically looking for a unique channel. Confirm all your parameters and the parameters of the WiFi source.
tab 3 prepping service solved
Ok so got 2 tab 3s from sprint today and same issue. To resolve this.......they are not activated! Run on wifi and go to settings and at the bottom left it will show a small phone icon and say activate this device. Click on that and let the live activation happen. The tab 3 will then reset and function on sprint networks!
Ok so that takes care of it initially and then it comes back on switching to and from wifi. You can get rid of the icon by going into the app manager, select all apps, and force stop samsung dm. Looks like it is a samsung software issue to me!
Man, the folks at Sprint aren't even aware of the issue yet. My Tab3 just sat there and wouldn't activate or connect at power on. So I have to skip all setup and go to activate in settings and it activated. Tried a factory restore so I could do setup again and no connection again and the preparing network problem. Switching to CDMA works. On the phone with support for like 30 minutes and they couldn't see my device on the network at all even while on LTE. Thanks for service reference. I was going to return this unit until I saw it was a software issue. It makes for a nasty setup/activation with no wifi around.
Sometimes activation fails and just gives a LTE error, sometimes it fails and sends data usage stats. When it completes it posts a backup pin and phone number. I'm guessing this happens with store pickups because they let it update on powering it up and that broken service starts messing things up.
Go to settings and then to activate this device and as soon as it starts to try and activate its self press the volume down 4 times and then you will see a screen that says IQTHiddenMenu....Scroll down to LTE mode and select it you will see a screen thatb has four boxes on it...select the one that says "enable LTE Mode" after you selct that then just hit back button a few times and let it try and activate again and this should fix your issues. You may have to do this twice. For the last 2 weeks this has been the only way we can activate anyones tablet is using this method, it has somehting to do with our Network not communicating properly with the Tablet.
Hope this helps.
megan23247 said:
Go to settings and then to activate this device and as soon as it starts to try and activate its self press the volume down 4 times and then you will see a screen that says IQTHiddenMenu....Scroll down to LTE mode and select it you will see a screen thatb has four boxes on it...select the one that says "enable LTE Mode" after you selct that then just hit back button a few times and let it try and activate again and this should fix your issues. You may have to do this twice. For the last 2 weeks this has been the only way we can activate anyones tablet is using this method, it has somehting to do with our Network not communicating properly with the Tablet.
Hope this helps.
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Click to collapse
Hidden screens. One has to love technology. So then one also has to ask, what else is the tablet doing that we do not know about? Reporting back to the mother ship?
Solution
So I had this same problem and I called sprint today and they were able to help me. THIS WILL RESET YOUR TAB AND YOU WILL LOSE EVERYTHING ON IT. Make sure to back up if you have anything important.
You have to open the calculator and type (+30012012732+ when the next screen pops up, type ##786#, the RTN menu will open, press Reset, it will ask you for your MSL, type it in and that will do it. Hope it helps.
BTW you will have to find a way to find your MSL as I never had to. I'm sure if you call your carrier they will give it to you once you tell them why you need it.
megan23247 said:
Go to settings and then to activate this device and as soon as it starts to try and activate its self press the volume down 4 times and then you will see a screen that says IQTHiddenMenu....Scroll down to LTE mode and select it you will see a screen thatb has four boxes on it...select the one that says "enable LTE Mode" after you selct that then just hit back button a few times and let it try and activate again and this should fix your issues. You may have to do this twice. For the last 2 weeks this has been the only way we can activate anyones tablet is using this method, it has somehting to do with our Network not communicating properly with the Tablet.
Hope this helps.
Click to expand...
Click to collapse
Looks like they are still having this issue. Mine was stuck on Preparing network. 3G and wifi worked, but no LTE or GPS. I did the hidden menu trick and now that all works, but I still have the "preparing network" notification. Is there any way to remove this? Could I do a ##RTN to clear network configs, then enable LTE through hidden menu, then activate?
Something to try that worked for me for the time being
I just thought I would share with anyone else having issues with the persistent Preparing Network message.
If you go to Settings>Activate Device and launch the Self Service application, there is a hidden menu accessible via the Menu Key, And you can then choose Reset Cellular Data.
Your device will then reboot, and it will go through Self Provisioning when it reboots.
I Had to do this twice, and 2nd time seems to have been the charm this time as the Preparing Network Message is gone!
Finally got rid of "Preparing Network"!
rastassjr said:
I just thought I would share with anyone else having issues with the persistent Preparing Network message.
If you go to Settings>Activate Device and launch the Self Service application, there is a hidden menu accessible via the Menu Key, And you can then choose Reset Cellular Data.
Your device will then reboot, and it will go through Self Provisioning when it reboots.
I Had to do this twice, and 2nd time seems to have been the charm this time as the Preparing Network Message is gone!
Click to expand...
Click to collapse
I spent 2 hours on with Sprint live chat, did a Kies reset, software hard reset, and everything else I could find...yet this solution was the simplest and the only one that actually worked!
Someone let Sprint support know how to fix their own device, please!
Thank you rastassjr, you saved me a trip to the Sprint store.
This is a common problem with an easy fix.* Long press the notification on the task manager.* A button will appear saying APP INFO.* Press that and you will see the app info page.* Clear the cache and data and more inportantly, deselect the notification checkmark.* Thats it!...*
OTA 4.4.2
Just got it on a new SG Tab3 7" and it cleared the "Preparing Network" icon. I had done a MSL reset yesterday and it had cleared it before I bricked it. I returned it, got a new one and it cleared it on its own after the 4.4.2 update.
Solved!
I solved mine after several weeks. First, oddly enough this error was preventing me from getting the 4.4.2 android update and the system said the operating system was up to date on 4.2. You need to download the samsung Kies program into your computer and perform a manual firmware update. The system will tell you that indeed you have the latest update but you'll do it any way. Once the OS is reinstalled, you will see that the PRL will be updated properly, which is the reazon for this problem. Then the system will allows you to receive the 4.4.2 upgrade which does not suffer from this problem. The key is to upgrade to android 4.4.2.
I've never seen this "app" before. It just appeared today. Looks like it was pushed down from Sprint. It's called simply "Carrier Call Utility" and the icon is the Sprint logo. Version 6.0.015
It can't be opened, stopped, or uninstalled.
Does anyone know what it is? Is it new or did I just not see it before?
Carrier Call Utility
I do hope someone comes up with an answer for this. I just this morning (04/08/17) saw that it had "successfully been installed" on my phone as well. I have an ex son in law who installs imsi catcher quality spyware on the phones of his ex family members, so it is especially worrying for me. I can't imagine that it is something I need since the phone has worked fine without it all this time, so even if it's not something dangerous, it is 17.45mb of space being used by something utterly without merit at best and a liability at worst...
Anyone have any ideas? Talking to Sprint is not likely to get an answer that makes any sense.
It appeared on my phone too. Really annoying. I tried to find out what it is online, and finding nothing but this thread, I decided to just pull its plug if I could. I went into Settings, General, Apps and found it there. "Force Stop" and "Uninstall" weren't active for this app, so I clicked on the upper right dots and was able to disable the app that way. It showed way too many permissions for it to access my files and information anyway, which never makes me happy. It said that all data would be lost if I did, and asked if I wanted to revert back to the old app. Since I didn't ASK for this app, I clicked okay for it to remove and replace it. The app was replaced with the old Sprint Zone app. Which I never used anyway.
I check my phone just now, 4/11/17, I don't have this app....
I have Boost Mobile and just now it was force installed and a message said boost zone is now my boost. I unistalled app update for carrier xall utility and unindtslled my boost and carrier call utility disappeared but nothing shows in uninstalled apps. I cleared my browsers cache and rebooted phone.
Update to my reply: It has reinstalled on my lgk3 phone three times now. I uninstall "my boost" which reverts back to "boost zone" which gets of call carrier utillity from my installed apps. But it just reinstalls again later.
Maddwoodsman said:
I have Boost Mobile and just now it was force installed and a message said boost zone is now my boost. I unistalled app update for carrier xall utility and unindtslled my boost and carrier call utility disappeared but nothing shows in uninstalled apps. I cleared my browsers cache and rebooted phone.
Update to my reply: It has reinstalled on my lgk3 phone three times now. I uninstall "my boost" which reverts back to "boost zone" which gets of call carrier utillity from my installed apps. But it just reinstalls again later.
Click to expand...
Click to collapse
Have to agree with Annoyed Too; it is another version (maybe?) of the Sprint Zone app, which like Annoyed Too, I never used. I never even opened it to see what it supposedly did. I can force stop mine after doing the reversion back to original app, but this is almost as annoying as Sprint Optimizer, the function of which is evidently to eat your battery. That's another one I have to keep force-stopping and can't get rid of...
I have boost mobile too and lookout security said it was safe to install
Bubbles602 said:
I have boost mobile too and lookout security said it was safe to install
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Click to collapse
Oh, I'm sure it's safe enough, as it is a Sprint program, but the point is that it is there taking up resources and space with little if any benefit to the phone user. It is 17.45MB of uselessness that I'm certain no more than 0.5% of the population will ever even open to access and about 10% of THAT number will never use at all. I actually don't know a single person that has used Sprint Zone for anything, ever! More than half the people I speak to regularly have Sprint and none of them ever uses it; most of us have no real idea what it is supposed to be for, lol!
When I uninstalled the updates, it reset itself back to the old Sprint Zone.
Same thing happened to me. I have Boost Mobile so the app on my phone is called My Boost. I reverted back to the factory version yesterday (Boost Zone) and discovered that such reversion only lasts 24 hours. My Boost was reinstalled. Looks like I need to root, though I don't want to because I bricked my previous phone.
I've never rooted a device simply because I figure that what you said would be exactly what would happen to me; the device would be a paperweight at the end of the process. I just wish we had a little more control over what ends up on our phones. If we wanted the particular software, we would research the apps, choose apps useful to us as individual users and install them ourselves. It seems like they would get that the fact that we didn't do that means we don't want the app on our devices. Of course, what WE want rarely plays a role in what the carrier companies decide to clutter up our phones with...
It just popped up as an update on my phone a little bit ago. I pressed on it and it disappeared. Had to go into settings to find it. This is the only link that comes up when I googled it. Then I had a notification pop up saying is the new Sprint Zone. I'm about sick of these updates and random stuff being added to my phone without my permission. Hell, I have an S6 so I can't install a sd card for more space so please stop. We should be allowed to delete applications as we please unless they are really needed period.
Hello, folks. Just picked up a Tab S4 from Best Buy and I'm having a weird issue. Straight out of the box, software update would not work. When I attempt to update manually, it just sits there and spins on "Registering Device" for several minutes, then briefly displays a "registration failed" message and times out.
I finally managed to update to pie using Samsung Switch and it's still doing it. I already tried resetting settings. I haven't wiped it yet, but it was brand new out of the box and doing this immediately, so I don't see how that would resolve it. It just flat refuses to look for updates.
I suppose Samsung's software registration server could be down right now or something. Has anyone else seen this issue? I'm wondering if I should just return it.
greyhulk said:
Hello, folks. Just picked up a Tab S4 from Best Buy and I'm having a weird issue. Straight out of the box, software update would not work. When I attempt to update manually, it just sits there and spins on "Registering Device" for several minutes, then briefly displays a "registration failed" message and times out.
I finally managed to update to pie using Samsung Switch and it's still doing it. I already tried resetting settings. I haven't wiped it yet, but it was brand new out of the box and doing this immediately, so I don't see how that would resolve it. It just flat refuses to look for updates.
I suppose Samsung's software registration server could be down right now or something. Has anyone else seen this issue? I'm wondering if I should just return it.
Click to expand...
Click to collapse
Wipe it. Something is funky. Just do a factory reset and see. Whats the harm? If that doesn't work then go get exchange
Well, I completely wiped it and the issue is still there. It just sits there spinning at "Registering device", then times out after several minutes.
The rest of the tablet works fine, but I can't help but thing this shouldn't be happening at all on a new tablet, especially after I manually updated it to Pie using Samsung Flow. I was hoping that would fix it.
I just updated to the new T-mobile October update today and ever since then, I have a constant notification from "Carrier Hub" that says "Processing requests" and "MCM Client requests are processing...". My research shows this is a Sprint app, and I am a Sprint customer, but this SIM is a T-mobile SIM because it is all becoming T-mobile and the Sprint network is being shut down in January. It won't allow me to uninstall the app. Before the update, I would occasionally see the notification for a second or two before it went away, but now this is constant. It can't be swiped away. I can tell it to not give notifications, but since it can't be found in Settings or apps, in the future I won't be able to undo that setting. It seems to say it isn't using up battery, thankfully, but I don't know why it isn't processing whatever requests. Seems like there have been these issues with it for over a year on others' phones.
Anyone else have this issue after the new update? Anyone know how to fix it? (A factory reset is NOT an option.)
ButterflyFlutterflyMyOhMy said:
I just updated to the new T-mobile October update today and ever since then, I have a constant notification from "Carrier Hub" that says "Processing requests" and "MCM Client requests are processing...". My research shows this is a Sprint app, and I am a Sprint customer, but this SIM is a T-mobile SIM because it is all becoming T-mobile and the Sprint network is being shut down in January. It won't allow me to uninstall the app. Before the update, I would occasionally see the notification for a second or two before it went away, but now this is constant. It can't be swiped away. I can tell it to not give notifications, but since it can't be found in Settings or apps, in the future I won't be able to undo that setting. It seems to say it isn't using up battery, thankfully, but I don't know why it isn't processing whatever requests. Seems like there have been these issues with it for over a year on others' phones.
Anyone else have this issue after the new update? Anyone know how to fix it? (A factory reset is NOT an option.)
Click to expand...
Click to collapse
Try app pops using shizuku
ButterflyFlutterflyMyOhMy said:
I just updated to the new T-mobile October update today and ever since then, I have a constant notification from "Carrier Hub" that says "Processing requests" and "MCM Client requests are processing...". My research shows this is a Sprint app, and I am a Sprint customer, but this SIM is a T-mobile SIM because it is all becoming T-mobile and the Sprint network is being shut down in January. It won't allow me to uninstall the app. Before the update, I would occasionally see the notification for a second or two before it went away, but now this is constant. It can't be swiped away. I can tell it to not give notifications, but since it can't be found in Settings or apps, in the future I won't be able to undo that setting. It seems to say it isn't using up battery, thankfully, but I don't know why it isn't processing whatever requests. Seems like there have been these issues with it for over a year on others' phones.
Anyone else have this issue after the new update? Anyone know how to fix it? (A factory reset is NOT an option.)
Click to expand...
Click to collapse
I'm on T-Mobile and have the same issue. I disabled the carrier hub service notification and that stopped the notification from appearing. I am able to access the app when I enable "show system apps" from the filter and sort menu of the apps menu under settings.
rsfinsrq said:
I'm on T-Mobile and have the same issue. I disabled the carrier hub service notification and that stopped the notification from appearing. I am able to access the app when I enable "show system apps" from the filter and sort menu of the apps menu under settings.
Click to expand...
Click to collapse
Thank you!! I just disabled the notification. Thankfully, it still says it has used 0% battery after running for 6 hrs. 45 min., so it doesn't affect battery life somehow, but I don't know if affects our signal or what.
ButterflyFlutterflyMyOhMy said:
Thank you!! I just disabled the notification. Thankfully, it still says it has used 0% battery after running for 6 hrs. 45 min., so it doesn't affect battery life somehow, but I don't know if affects our signal or what.
Click to expand...
Click to collapse
Hopefully it gets sorted out with the next update. I'm not going to worry about it for now as it doesn't seem to be affecting anything. Just happy to get rid of the annoying notification.
I was able to turn it off in the developer options last night and this morning it came on again. What gives?
Neufaze said:
I was able to turn it off in the developer options last night and this morning it came on again. What gives?
Click to expand...
Click to collapse
I turned it off as described in my previous post and it has not returned. Not sure why the developer options route did not work but might want to give it a try and see if it sticks. Hopefully a future firmware update or service provider configuration update fixes it.
I went into the apps and turned it off. Hopefully it sticks. Thanks
Mine normally clears after I let it sit for a couple hours and then reboot.
I don't want to just turn off the notification because then it'll be doing something but I just won't see it. I want it to just stop running. I tried to force stop and that worked for about a day then it came back. Anyone got any updates on this yet?
No update yet. I'm leaving the service notification off until the next update, then I'll turn it back on and see if the issue has been resolved.
Neufaze said:
I don't want to just turn off the notification because then it'll be doing something but I just won't see it. I want it to just stop running. I tried to force stop and that worked for about a day then it came back. Anyone got any updates on this yet?
Click to expand...
Click to collapse
I am fine with turning the notification off because it doesn't drain the battery, but maybe you can try downloading the T-mobile version of the app from the Play Store and see if it works and fixes the problem?