[Support] Facebook HTC support page (Updated 07-APRIL-2010) - Desire General

Update: The facebook support page has been removed, apparently it was not official after all anyways we got some useful info from it
HTC support page in Facebook
Update: will try to quote the most important/relavent issues mentioned in the support page so anyone can come and see what HTC has replied on them
Me: some people have been complaining about "pink" hue in the screen of the Desire, ... is it a general issue (AMOLED related)? hardware issue (some batches are defected?)? software issue (can be fixed by an update)?
HTC Support: this is not a problem that has been reported before but we believe this may be an isolated incident if you have any problems contact customer services
Me: also, some people have problems with "very" low sound volume using the headphone (and the loudspeakers) any advice on that?
another one, you mentioned the new update will fix problems with multi-touch, ... does this fix include the "axis crossing" problem found in Nexus one?
HTC Support: The HTC Desire incorporates the most advance sound system HTC has used to date in testing the loudness was limited to prevent damage to the system and the user but not to an extent that sound levels are barley audible once again it more than likely a isolated problem the updates fix any problems that HTC believe effects the multi-touch
Click to expand...
Click to collapse
Me Any hope for releasing (right-to-left) RTL supported languages official ROMs in HTC Devices that have Android 2.1? like Arabic and Persian languages?
HTC Support devices contain ROM's for there region so Europe device's contain languages in Europe XDA developers may have ROM's that have Arabic
Click to expand...
Click to collapse
Eric Yip I have just downloaded the recent update from HTC for the Desire - what has the firmware changed for improvements?
HTC Support it has improved multi-touch, music player and general speed
Click to expand...
Click to collapse
HTC Support A Popular Question: Battery Charging and Life
1)it's suggested you charge your battery fully before first use. The battery is fully charged when the notification LED turns green. It is recommended to charge the battery for 8 hours the first time to ensure that the battery has had time to recharge.
2) Battery life may differ depending on how you use your phone. Turning on and using wireless functions such as Bluetooth or Wi-Fi will use up the battery faster, as will long duration calls, camera usage, and internet connection. Batteries are consumable items and should be replaced every eight months to a year.
Click to expand...
Click to collapse
funnily enough, some other guy raised the issue of pink AMOLED, HTC had a different response to it.
Roy Weiss Can you comment on the issues with pink grey colors on the HTC desire? You can see it here:
http://www.youtube.com/watch?v=Tbb1b3AXOGs&feature=player_embedded
And people are complaining here
http://forum.xda-developers.com/showthread.php?t=656128&page=6
and here
http://androidforums.com/htc-desire/58313-pink-display-problem.html#post507109
HTC Desire Vs Apple iPhone: Web browsing
www.youtube.com
HTC Desire Vs Apple iPhone 3GS: Web browsing - More at http://www.solopalmari.com
Nicolai Spohrer The solopalmari guy wrote that the extreme pink was because of their camera settings, the iPhone was a bit blueish. So that specific video is not a good example.
Nicolai Spohrer [somewhere in the comments]
Roy Weiss Okay, sorry about the YT-Link, don't understand that much italian
The other 2 links still stand. I just like to hear a comment from HTC wheter it's a software issue (GMAIL is often mentioned for example or even the htc.com site itself in the browser), a firmware bug, or maybe even a nonexistent problem only occuring on some faulty phones (which can be replaced).
Stefan Dahnken I've also recently discovered the problem with pinkish AMOLED screens in the first batch of HTC Desires. Is this just a problem which can be solved by a software update or are there a lot of faulty devices out there?
Stefan Dahnken As mentioned by Roy Weiss before, there are a lot of complaints here, and its not caused by camera settings: http://forum.xda-developers.com/showthread.php?t=654539
HTC Support HTC have received a number of complaints for this issue and they have told every person that this problem will be fixed in a upcoming update the release date of this is not confirmed
Roy Weiss Thank you very much for the (very!) quick answer
Webradio TechnoBeat If this error and corrected http://www.youtube.com/watch?v=7rOgFX1-EwE&feature=player_embedded
Click to expand...
Click to collapse
this is regarding the delay
HTC Support E-mail has been sent to head office in slough but these things spread like wild fire so will only expect a E-mail late tomorrow but will mention it at the briefing in the morning to see if any one knows but support is normally the last to find out
Click to expand...
Click to collapse
on another note, i sent to HTC official support, asking them wither this "Facebook support page" is officially from them or not" and here is what i got
New Response From [ Terry (UK - Ireland Support (Tech)) ]
Dear Irkan
Thank you for contacting us.
In regards to Htc facebook support page
I can help you with that.
I have taken a look at the page and i suspect that it is not official as some of the threads go against our policy, however we have passed this on to head office to get a official answer shortly.
I trust that this resolves your query, please do not hesitate to contact us again if required.
Thank you for contacting HTC.
Best regards,
Charlie S
HTC
Customer Information
Click to expand...
Click to collapse
NOTE: there hasnt been a prove yet that this "support page" is officially from HTC, as it is still new, however i cant see why would someone pretend to be "HTC Support" and answer the people's inquires on hourly bases. just to stay on the safe side, avoid sharing sensitive info to that page, like S/N or something.

Joined. Hoping to hear about an early release of the Desire tomorrow
The wait is KILLING ME!

Nice one irkan. Looking forward to receiving my replacement although I'm wondering if my replacement will/won't be from the 'isolated' bunch :}

@HTC: nice idea
@irkan: thanks for sharing

no issues
I have just joined and have seen none off your issues i have no pinking on the htc white web-page and my speaker volume is loud enough and booming with my skullcandy headphones.
This might be because i have the 1.2 updated version fresh from tiawan

Can anyone confirm it fixes the multitouch bugs?

alginon1977 said:
I have just joined and have seen none off your issues i have no pinking on the htc white web-page and my speaker volume is loud enough and booming with my skullcandy headphones.
This might be because i have the 1.2 updated version fresh from tiawan
Click to expand...
Click to collapse
thats great! good to hear that some people have no problems what so ever
the gray HTC site looks gray in your phone?
I can see that its your first post, .. if you navigate through the forum a little you will find some of the issue some people are having, its good to tell them that you dont have any issues
btw, can you post the Firmware version, and software info here? thanx!

niklz said:
Can anyone confirm it fixes the multitouch bugs?
Click to expand...
Click to collapse
they wouldnt say, i asked them... I doubt that this will be fixed as i read it is hardware related, even if there is a software fix for it, i doubt HTC would go there, .. because they dont have to, but lets hope for the best

irkan said:
they wouldnt say, i asked them... I doubt that this will be fixed as i read it is hardware related, even if there is a software fix for it, i doubt HTC would go there, .. because they dont have to, but lets hope for the best
Click to expand...
Click to collapse
I've also read it's hardware related, however I can't see why it couldn't be fixed with software.
I'm no programmer, but just running a slightly different piece of code that keeps better track of the physical change on the device (i.e. the change of capacitance) when fingers are brought close together.
Or at least a correction code, that spots when this happens (again easilly done if it makes a comparison between the physical feedback), and just resets the positions.
I don't think its a major issue though.

niklz said:
I've also read it's hardware related, however I can't see why it couldn't be fixed with software.
I'm no programmer, but just running a slightly different piece of code that keeps better track of the physical change on the device (i.e. the change of capacitance) when fingers are brought close together.
Or at least a correction code, that spots when this happens (again easilly done if it makes a comparison between the physical feedback), and just resets the positions.
I don't think its a major issue though.
Click to expand...
Click to collapse
IMO its not a big issue anyways, like you said. dont think anything major is crippled because of this issue

its a nice service HTC provided, ... the facebook support page that is
Eric Yip I have just downloaded the recent update from HTC for the Desire - what has the firmware changed for improvements?
HTC Support it has improved multi-touch, music player and general speed
Click to expand...
Click to collapse
also commented on the battery life
HTC Support A Popular Question: Battery Charging and Life 1)it's suggested you charge your battery fully before first use. The battery is fully charged when the notification LED turns green. It is recommended to charge the battery for 8 hours the first time to ensure that the battery has had time to recharge.
Click to expand...
Click to collapse

I thought that the batteries of today dont require a full charge before first use?

Staticsoul said:
I thought that the batteries of today dont require a full charge before first use?
Click to expand...
Click to collapse
i think they dont, but its recommended though

some other guy asked them about the pinkish AMOLED, this time they admitted its a problem and it will be fixed!
more details in first post

Guys, can anyone tell me if there's been any update from HTC on the delivery delays on the FB Support Page?
(Can't access FB from work)

Guys, can anyone tell me if there's been any update from HTC on the delivery delays on the FB Support Page?
(Can't access FB from work)
Click to expand...
Click to collapse
yes they did,
HTC Support E-mail has been sent to head office in slough but these things spread like wild fire so will only expect a E-mail late tomorrow but will mention it at the briefing in the morning to see if any one knows but support is normally the last to find out
Click to expand...
Click to collapse
on another note, i sent to HTC official support, asking them wither this "Facebook support page" is officially from them or not" and here is what i got
New Response From [ Terry (UK - Ireland Support (Tech)) ]
Dear Irkan
Thank you for contacting us.
In regards to Htc facebook support page
I can help you with that.
I have taken a look at the page and i suspect that it is not official as some of the threads go against our policy, however we have passed this on to head office to get a official answer shortly.
I trust that this resolves your query, please do not hesitate to contact us again if required.
Thank you for contacting HTC.
Best regards,
Charlie S
HTC
Customer Information
Click to expand...
Click to collapse

irkan said:
thats great! good to hear that some people have no problems what so ever
the gray HTC site looks gray in your phone?
I can see that its your first post, .. if you navigate through the forum a little you will find some of the issue some people are having, its good to tell them that you dont have any issues
btw, can you post the Firmware version, and software info here? thanx!
Click to expand...
Click to collapse
Firmware 2.1 update1
baseband version 32.30.00.28u_4.05.00.11
kernal version 2.6.29-3cb3dfbf
build number 1.15.161.4 cl155070
software 1.15.161.4
browers webkit 3.1
well if i missed anything msg me

irkan said:
yes they did,
on another note, i sent to HTC official support, asking them wither this "Facebook support page" is officially from them or not" and here is what i got
Click to expand...
Click to collapse
Strange, that email is from 'Terry', but is signed 'Charlie S'...

yrreP said:
Strange, that email is from 'Terry', but is signed 'Charlie S'...
Click to expand...
Click to collapse
hmmm you are right ... didnt notice this before i just copied pasted
Terry might consulted charlie and then charlie replied him but terry was so lazy to remove the signature before forwarding
anyways, i updated the main post, .. the HTC Facebook support page have been removed, .. apparently HTC knew about it and shut it down

I KNEW it wasnt official, hence my question which you kindly mirrored here !
Off topic - inta bti7kee 3arabee sa7?

Related

Samsung Galaxy Beam

Hey guys,
Anyone have this device? Can a subforum be opened?
It's excellent - I just got it and there's a lot of work to do
I added info at the XDA Wiki...
http://forum.xda-developers.com/wiki/index.php?title=Samsung_Beam
--summoner
Can you provide pictures?
I really don't believe this device is out.
khsbenny said:
Can you provide pictures?
I really don't believe this device is out.
Click to expand...
Click to collapse
it has been out for a loooong time, there is another device similar to the Beam was on July, the other one was on March
both are for Europe market
they don't seem to be very popular
they are from the 8000 family, although the spec are very close to the Galaxy S 9000 family
AllGamer said:
it has been out for a loooong time, there is another device similar to the Beam was on July, the other one was on March
both are for Europe market
they don't seem to be very popular
they are from the 8000 family, although the spec are very close to the Galaxy S 9000 family
Click to expand...
Click to collapse
Few weeks back I came across a review of this phone on youtube. Even though it was announced early this year (and GSM arena says its already available), I didn't find any information indicating that this phone is actually available on the market. I was looking for it's price.
summoner said:
It's excellent - I just got it and there's a lot of work to do
Click to expand...
Click to collapse
HOw much did you pay for it and from where did you get it ?
PhoenixFx said:
Few weeks back I came across a review of this phone on youtube. Even though it was announced early this year (and GSM arena says its already available), I didn't find any information indicating that this phone is actually available on the market. I was looking for it's price.
HOw much did you pay for it and from where did you get it ?
Click to expand...
Click to collapse
http://www.handtec.co.uk/product.php/2758/samsung-beam-i8520--sim-free-unlocked-
488 on this site
Sent from my GT-I9000 using XDA App
I got it in Singapore last week... 800
sgd.
I want to reduce lack but don't know where to start..
Sent from my GT-I8520 using XDA App
good idea
Just bought mine a week ago from StarHub (the official retailer for galaxy beam).
I second the subforum idea. How about starting a google group as well since the community is so small.
For those who wish to purchase the phone:
You need to place a reservation at StarHub Center before making the purchase. It takes about a week before your phone is ready for collection.
I was lucky enough to get it immediately because someone cancelled his reservation.
waiting for mine, deseperatly ....
i'll check with Admins and Sr Mods to see if they want to create a new forum for it
That's great! Thanks man.
nocomp: you may try bugging their hq at cuppage road. They might just have an extra handset lying around like mine. Haha
i ve bought it from a local shop in singapore, they were agree to send it to me to france.
still waiting for the delivery...... the singapore post tracking service, isn t much alive since 2 days......
i guess that ll be a change from my nexus, what i am pissed of, is that you can t use an app that use camera and projector in the same time
it seems that what has to be done, (part of find a way to upgrade it to froyo):
get gps working when projector is on
get projector working when camera is on
can you tell me if the galaxy beam has also the tv out like galaxy s?
best regards
herve
I have some bad news for you. Samsung has officially stopped software support for that device last month and said there's no plans for official froyo for it as there's just not enough beams out there to warrent the support as it was only sold in Singapore and very small numbers. They now have all development on tablet and galaxy s models. Google for more info. I read that last month someplace
Sent from my GT-I9000 using Tapatalk
hi
thxx a lot, that news has been goin on here and there fr a while, surely some ppl can adapt 2.2 to the beam model.
i finally received mine )))
bad news, impossible to install an application from android market :'(
never happend before with the nexus, i get the message "unable to download" either i am in wifi or 3g
any idea why?
herve
Hmm never had a problem with market. Have you tried replacing the stock market app with a generic one from ipmart? Perhaps it's locked down to Singapore or something.
Topic moved to General until and if a new proper forum comes into place for this device.
hi,
well i ve took sim card off n sdcard off, and then it was working over wifi.
put the simcard back again and market was working.
no idea wtf happend.
hi,
how can i know what software update is current?
my version is 2.1 update 1
I8520DXJ11
kernel 2.6.29-zeus1
can t find in the setting menu the update section
thx for your help
btw i ve found this, anybody tried it?
http://shomblingteam.blogspot.com/2010/08/samsung-i8520-galaxy-beam.html
My phone is running the same firmware version as yours. It's released on 1 Sept which is more recent than the July version on that blog.
hi,
thx for the news, so if there is an update it ll appear in the "about" section right?
do you know any trick/tweak for allow to run gps when using projector?
herve
Probably, but I doubt there will be any more updates since the beam is not getting froyo. Hopefully I'm wrong...
I'm not aware of any tricks but if you have the time and expertise try editing the source code? Haha I'm no expert either.

[Q] So how many have Bootloop/Dead Earpiece Problems so far?

Hi there, both problems crop up more and more over the internets.
hmm wanted to post links to both motorola support forums and the german forum android-hilfe. but alas i can't. i'm too new here i guess.
Anyone yet?
12 days and no issues apart from ones caused myself
do you use the headphone jack regularly?
julschau said:
Hi there, both problems crop up more and more over the internets.
hmm wanted to post links to both motorola support forums and the german forum android-hilfe. but alas i can't. i'm too new here i guess.
Anyone yet?
Click to expand...
Click to collapse
Dead earpiece here.
ive only used headset twice to listen to music for a total of about 3 hours
Higgsy said:
ive only used headset twice to listen to music for a total of about 3 hours
Click to expand...
Click to collapse
Supposedly use of the stereo jack aggravates the problem. I see this a lot in Europe and very little in the US. So far.
scrannel said:
Supposedly use of the stereo jack aggravates the problem. I see this a lot in Europe and very little in the US. So far.
Click to expand...
Click to collapse
Yeah it would be helpful if you post saying you are having an issue if you would also say what version of the phone you have. US or UK or whatever else is out there.
Seems mostly like there are two hardware versions, but I could be wrong.
i am not buying this phone until I get more info on this problem. many people on the net have this problem.
less than a week of ownership and no issues so far
julschau said:
Hi there, both problems crop up more and more over the internets.
hmm wanted to post links to both motorola support forums and the german forum android-hilfe. but alas i can't. i'm too new here i guess.
Anyone yet?
Click to expand...
Click to collapse
Honestly I only see the reboot on the non-US Motorola forum: three or four people in the UK. They are claiming it's related to loss of 3G?
i think it has something to do with specific SIM cards (3n or 5n). theres more info on the german forum of android-hilfe.de
julschau said:
i think it has something to do with specific SIM cards (3n or 5n). theres more info on the german forum of android-hilfe.de
Click to expand...
Click to collapse
That's the info that the UK guys are pondering.
julschau said:
i think it has something to do with specific SIM cards (3n or 5n). theres more info on the german forum of android-hilfe.de
Click to expand...
Click to collapse
Sorry for my n00bishness but what is the difference between an 3n and 5n sim card, also how do I tell which type I have?
Thanks
Broken earpiece here. Phone wasn't even a week old. Had used the headset a few times.
Now I have my second Defy and hope that it doesn't happen again.
necrolyte said:
Broken earpiece here. Phone wasn't even a week old. Had used the headset a few times.
Now I have my second Defy and hope that it doesn't happen again.
Click to expand...
Click to collapse
Where are you? I'm hoping they'll replace mine as opposed to sending it off to get it repaired.
How long have you had the new one?
Less than a week and no issues as of yet. I have had two random reboots so far but both were when my battery was under ten percent. Only issue I've had this far is battery life but I think its in part to me running launcher pro and not rooting yet, and the fact I use my phone ALOT. Overall I'm happy though, so much so that I will pay full price for a second one for the wife!
I am in Germany. They wanted to send it in for repairs first but i had them exchange it on the spot. The second one is on it's first week now. Didn't play around with the headset but am calling myself every now and then to check if the earpiece still works
Must say it's a little worrying reading about this issue. I guess the advice ought to be to simply avoid using the headphones socket! Out of the question for some perhaps, but I would point out that bluetooth headphones/headsets are actually very affordable now. £20-£30 gets a fairly good pair of headphones, which will render this issue kinda harmless (if usage of the socket is indeed the culprit). Plus, who wants cables trailing out of their mobile phone anyway? Unless you absolutely need to use the onboard FM radio, you may as well just leave the 3.5mm socket alone, especially if there's a risk of breaking the earpiece speaker.
Despite this minor issue, I think the Defy is an awesome android phone, and highly recommended. Perhaps in the coming weeks Motorola will acknowledge this problem and sort it out completely - fixing the jack properly for future production, and maybe offering free bluetooth headphones to those who've bought a Defy with this weak socket/earpiece speaker issue (well it would only be fair, certainly cheaper than furnishing all early customers with new Defys... or would that seem to be a far-fetched dream? - help me out, I've no experience with Motorola's aftersales support! Lets hope they feel obliged to do the right thing for all of us who've decided to go for something a little different to the iphone/bberry/htc crowd)
mindlessdrone said:
Must say it's a little worrying reading about this issue. I guess the advice ought to be to simply avoid using the headphones socket! Out of the question for some perhaps, but I would point out that bluetooth headphones/headsets are actually very affordable now. £20-£30 gets a fairly good pair of headphones, which will render this issue kinda harmless (if usage of the socket is indeed the culprit). Plus, who wants cables trailing out of their mobile phone anyway? Unless you absolutely need to use the onboard FM radio, you may as well just leave the 3.5mm socket alone, especially if there's a risk of breaking the earpiece speaker.
Despite this minor issue, I think the Defy is an awesome android phone, and highly recommended. Perhaps in the coming weeks Motorola will acknowledge this problem and sort it out completely - fixing the jack properly for future production, and maybe offering free bluetooth headphones to those who've bought a Defy with this weak socket/earpiece speaker issue (well it would only be fair, certainly cheaper than furnishing all early customers with new Defys... or would that seem to be a far-fetched dream? - help me out, I've no experience with Motorola's aftersales support! Lets hope they feel obliged to do the right thing for all of us who've decided to go for something a little different to the iphone/bberry/htc crowd)
Click to expand...
Click to collapse
I love the phone too, but we shouldn't have to work around problems like this. What's the point in having a jack if you can't use it?
Except I believe the radio (FM) will not work unless earphones are physically inserted because they act as antenna.

Looks like HTC is rolling with the updates (1.32.xxx.00) future

Looks like they're hustling with updates.......not sure how legitimate this is going straing to 1.32
http://www.htc-one-x.de/roms-kernels-und-mehr/htc-update-version-1-32-401-00/
This is what google translated.
Hello dear readers,
We've had whispered a message that soon a new firmware version is what will carry the following revision: " 1.32.401.00 ". not there are download and changelog. If available, you can download the update here: 1.32.401.00 firmware update download (link will be updated as on the HTC servers available!)
Well, what could be included in improvements / bug fixes?
Improved battery performance
It is clear that new and new radio ROM HBOOT
Tegra 3 fixes
The data will be fixed to determine who does not know what I mean, CLICK .
Other small fixes that we'll only see the changelog ...
Sincerely,
htc-one x.de team
whispered says everything ... it could and it could not be true ... let us focus on the new update now im sick of waiting for fixes from them ... that will probably be my last HTC ... just have to decide where i will leave (no samsung and no apple) ...
I spoke to a Service Center tech, and he said this update will fix the screen flickering issue which in turn will correct the misbehaving battery. So i think that'll fix most of issues we've been having as of late.
Atrixx said:
I spoke to a Service Center tech, and he said this update will fix the screen flickering issue which in turn will correct the misbehaving battery. So i think that'll fix most of issues we've been having as of late.
Click to expand...
Click to collapse
I'd guess that's what they mean by "Teg3" fixes. Nvidia code controls graphics and the stepping of the processors. Tweaking the latter is what affects battery life and benchmarks. AnTuTu scores seemed to drop between 1.28 and 1.29 so we'll have to see what 1.3X brings.
It seems the second incremental update to 1.29 update fixed the SD issues some were having so if the graphics issues get fixed things should be in decent shape. The multitasking's driving people crazy but the SGS3 is behaving the same way so that might be something we'll have to live with. Now if assembly and QC tighten up we'll have nothing to talk about.
hopefully it fixes erthing
It looks highly dubious to me, everything on that page screams blackhat SEO. Probably just generating traffic past the link to their Amazon store to buy the phone.
anyone who's even remotely familiar with SW Dev. shouldn't be surprised HTC has different branches under development at the same time. So highly possible they merge something and release from 1.32 tree, possibly test until prod release.
who knows...time will tell. what sucks is that they don't provide any info whatsoever on changelogs
---------- Post added at 09:55 AM ---------- Previous post was at 09:54 AM ----------
pewpewbangbang said:
hopefully it fixes erthing
Click to expand...
Click to collapse
yea, "erthing" sounds like a major issue, except no one heard about it
You guys talking about this one?
Subscribed
xmoo said:
You guys talking about this one?
Click to expand...
Click to collapse
Omg, You got the Ruu?
Sent from my HTC One X using xda premium
shree.cse said:
Omg, You got the Ruu?
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Wanna have
Hmm but more importantly will it fix the economy and bring world peace?
xmoo said:
You guys talking about this one?
Click to expand...
Click to collapse
is this for real?
anubis1980 said:
Hmm but more importantly will it fix the economy and bring world peace?
Click to expand...
Click to collapse
Hahahahahahaha, That's a good one.
No I am joking! I do think there will be a new update but not 1.32... What happens with 1.30 and 1.31? :S
Also most of the time HTC does not use the combination of 1.3, cause of 13. These damn chineese people
xmoo said:
Hahahahahahaha, That's a good one.
No I am joking! I do think there will be a new update but not 1.32... What happens with 1.30 and 1.31? :S
Also most of the time HTC does not use the combination of 1.3, cause of 13. These damn chineese people
Click to expand...
Click to collapse
So all numbers have to be sequential ... except for 13/1.3 ?
GriffinSauce said:
So all numbers have to be sequential ... except for 13/1.3 ?
Click to expand...
Click to collapse
Nope the versions always differ.
Most of the times it is sequential but some version we may never see.
Like HOX, 1.19, 1.20, 1.21, 1.24, 1.26, 1.27, 1.28, 1.29. Where is 1.22, 1.23?
Haha, I wouldn't trust this website ... they claimed some bull**** before ...
Sent from my HTC One X using xda premium
It helps to have contacts in HTC
abc27 said:
It helps to have contacts in HTC
Click to expand...
Click to collapse
Can you share it with us?
leventccc said:
Can you share it with us?
Click to expand...
Click to collapse
For all we know he could of just renamed it

Z1 Compact or LG G2

Hey!
Hey! I'll buy either the Z1C or the LG G2, which one should I buy? Could you help me please? Advantages/disadvantages with either phone? And try not to be to much of a "fan-boy" please
I want a good mobile camera but I've heard about camera freeze issues every 5 photos or so? Is that fixed? And how good is the camera really? I've heard different opinions about that! And what about that Sony forget about their "older phones" is that true? I know Z1C will get Android 5.0 but after that? Do they send out bugfixes frequently? For how long do you guys think that Sony will support Z1C? Anything else I should be aware of or forgotten to ask about?
I'm not buying any other phone than one of these so please don't suggest any other ones, thanks in advance and sorry for my english
SMASHerano said:
Hey!
Hey! I'll buy either the Z1C or the LG G2, which one should I buy? Could you help me please? Advantages/disadvantages with either phone? And try not to be to much of a "fan-boy" please
I want a good mobile camera but I've heard about camera freeze issues every 5 photos or so? Is that fixed? And how good is the camera really? I've heard different opinions about that! And what about that Sony forget about their "older phones" is that true? I know Z1C will get Android 5.0 but after that? Do they send out bugfixes frequently? For how long do you guys think that Sony will support Z1C? Anything else I should be aware of or forgotten to ask about?
I'm not buying any other phone than one of these so please don't suggest any other ones, thanks in advance and sorry for my english
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Click to collapse
Good morning,
your English is just fine, but your questions. Sorry, you can find all the answers on the net. Who knows now how long Sony will support Z1c? Lollipop is coming sometime in the first half of next year. I do not really know the G2 but for me that size is already too big. I have never experienced camera freezes and never hadproblems with picture quality (which is a personal issue I think).
Hope that help.
Best regards
Coempi said:
Good morning,
your English is just fine, but your questions. Sorry, you can find all the answers on the net. Who knows now how long Sony will support Z1c? Lollipop is coming sometime in the first half of next year. I do not really know the G2 but for me that size is already too big. I have never experienced camera freezes and never hadproblems with picture quality (which is a personal issue I think).
Hope that help.
Best regards
Click to expand...
Click to collapse
1: Are you happy with the phone overall? 2: Is there lots of support from people on this site? I mean Sony will stop the support to Z1C in the future and it would be nice to know that I might be able to get the support from people on here for atleast a couple of years or so when Sony stops sending out updates/bugfixes
Thanks for taking your time.
SMASHerano said:
1: Are you happy with the phone overall? 2: Is there lots of support from people on this site? I mean Sony will stop the support to Z1C in the future and it would be nice to know that I might be able to get the support from people on here for atleast a couple of years or so when Sony stops sending out updates/bugfixes
Thanks for taking your time.
Click to expand...
Click to collapse
I am absolutely happy with my "precious". Despite the fact that you better use protection from the 1st minute, it will satisfy my needs for a long time. As for support, I am quite sure there will be developers to provide some very fine custom ROMs for the device for a number of years.
Best regards
Coempi said:
I am absolutely happy with my "precious". Despite the fact that you better use protection from the 1st minute, it will satisfy my needs for a long time. As for support, I am quite sure there will be developers to provide some very fine custom ROMs for the device for a number of years.
Best regards
Click to expand...
Click to collapse
Thanks for your help! I'll pick one of those "precious" ones and make it my own later on today
SMASHerano said:
Thanks for your help! I'll pick one of those "precious" ones and make it my own later on today
Click to expand...
Click to collapse
You won't regret it for sure!

Garbled metallic sound when filming video

I bought three G5 with 3GB or RAM for myself, wife and mother. The plus model was not available at the time here in Sweden.
All three of the phones have a very strange and in your face garbled metallic sound when filming video. This sound distortion makes video in places where there is natural background noise unbearable. Is there anyway to fix this problem? Am I the only one with this issue? Lost a lot of video of my newly born baby because of this sound issue =(
Thanks
same thing here, G5 3GB RAM and mic sounds like rubbish, seems like the same issue the Nexus 5 had, where the filter were too aggressive and instead ruined the sound. the solution was to completely disable the filter with some kind of patch.
onryo said:
I bought three G5 with 3GB or RAM for myself, wife and mother. The plus model was not available at the time here in Sweden.
All three of the phones have a very strange and in your face garbled metallic sound when filming video. This sound distortion makes video in places where there is natural background noise unbearable. Is there anyway to fix this problem? Am I the only one with this issue? Lost a lot of video of my newly born baby because of this sound issue =(
Thanks
Click to expand...
Click to collapse
Upload an example file to mega/yousendit/whatever, please - I'll examine it.
This is from the other day on my own phone. My wife has a zillion videos that sound the exact same way on her phone. This weird noise only shows up if there is background noise.
All three phones have this issues. All three phones are bought here in Sweden:
Moto G5
3GB RAM
16 GB ROM
64 GB SD card
Version: PVT1
SKU: XT1676
Build number: NPP25.137-15
Software Channel: reteu
Baseband Ver: M8937_8000.122.02.40R
Any clue on what this is and how to deal with it? Should I just return all three phones?
onryo said:
This is from the other day on my own phone. My wife has a zillion videos that sound the exact same way on her phone. This weird noise only shows up if there is background noise.
All three phones have this issues. All three phones are bought here in Sweden:
Moto G5
3GB RAM
16 GB ROM
64 GB SD card
Version: PVT1
SKU: XT1676
Build number: NPP25.137-15
Software Channel: reteu
Baseband Ver: M8937_8000.122.02.40R
Any clue on what this is and how to deal with it? Should I just return all three phones?
Click to expand...
Click to collapse
I also bought mine in Sweden and I have the same problem...I already contacted Sweden Technical support. Please do the same so they are aware of the incident. If you check lenovo's forum there's more people with the same problem.
You can contact them in motorola rest of europe (roe) section. I'm not allowed to post links :/
Cheers!
jpm92 said:
I also bought mine in Sweden and I have the same problem...I already contacted Sweden Technical support. Please do the same so they are aware of the incident. If you check lenovo's forum there's more people with the same problem.
You can contact them in motorola rest of europe (roe) section. I'm not allowed to post links :/
Cheers!
Click to expand...
Click to collapse
I just got a mail back from them saying they are "not aware" of the issue. Could you give us a url what gets around the "not allowd to post links" ie w w w dot xxxxxx/xxxx/ dot com
onryo said:
I just got a mail back from them saying they are "not aware" of the issue. Could you give us a url what gets around the "not allowd to post links" ie w w w dot xxxxxx/xxxx/ dot com
Click to expand...
Click to collapse
I tried to workaround the link...lets see again:
motorola-global-en-roe dot custhelp.com/app/utils/prod_guided_assistant/g_id/5027/
If you guys know swedish you can try calling them
jpm92 said:
I tried to workaround the link...lets see again:
motorola-global-en-roe dot custhelp.com/app/utils/prod_guided_assistant/g_id/5027/
If you guys know swedish you can try calling them
Click to expand...
Click to collapse
Skit bra
I'll call them tomorrow! Ericsson bought 50 G5 XT1676. All of the phones have that trash background noise when I asked around. I was given a phone but I bought two to give to my family.
onryo said:
Skit bra
I'll call them tomorrow! Ericsson bought 50 G5 XT1676. All of the phones have that trash background noise when I asked around. I was given a phone but I bought two to give to my family.
Click to expand...
Click to collapse
They offered me to replace the unit on the mails, but it's obviously a common issue, so there's no point. Maybe they are more understandable on the phone. Also remember to ask if they know when is the spring finally arriving to Sweden
Tack!
jpm92 said:
They offered me to replace the unit on the mails, but it's obviously a common issue, so there's no point. Maybe they are more understandable on the phone. Also remember to ask if they know when is the spring finally arriving to Sweden
Tack!
Click to expand...
Click to collapse
lol would be funny as hell if I could get all 50 owners of the phone at work to replace them
Sweden only has two seasons. 1) Dark season 2) Rain season
onryo said:
lol would be funny as hell if I could get all 50 owners of the phone at work to replace them
Sweden only has two seasons. 1) Dark season 2) Rain season
Click to expand...
Click to collapse
I'm starting to realize :laugh:
Any news?
jpm92 said:
I'm starting to realize :laugh:
Any news?
Click to expand...
Click to collapse
This is what Lenovo had to say. I returned my phones. Some of the others might do the same. Unfortunately for Lenovo Ericsson was going to buy a bunch of Thinkpad X1 Carbon laptops. They are freaking expensive. That is not going to happen now since Ericsson is afraid that Lenovo will not back up its products with fw updates.
Customer Reference number: XXXXXXXXXXXXXXXXXX
Dear XXXXXXXXXXX,
I am writing to you regarding your Moto G 5 phones. The Repairs Department have reviewed your case and have unfortunately not been able to find a satisfactory solution to this sound distortion problem.
Please rest assured that this issue has been duly reported to the relevant department and it will hopefully be resolved in a future update. Regretfully, we are unable to provide any timeframe for future updates. I would therefore recommend that you return your Moto G 5 phones to the retailer to request a refund.
We would like to thank you for your patience and understanding in this matter. We are terribly sorry for any inconvenience that this has caused. For any further assistance or information please do not hesitate to get in touch with us.
We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 6pm from Monday to Friday.
Thank you for contacting Lenovo-Motorola. I hope you have a nice afternoon.
Kind regards,
Xica
Lenovo & Motorola Mobility UK Ltd.
Just finding this thread. I bought a G5 in Denmark a few weeks ago. I've noticed the same issue. I think it's either a over aggressive noise reduction scheme they've incorporated, or a result of low quality mp4 audio bitrate for recording. Probably a combination of these. Have you found a thread on Lenovo - Motorola that I can find more info about this on? Cheers,
Damn, I'm starting to evaluate the possibility of giving it back and get another one (obviously not Lenovo). Screw them, couldnt they just release a update for it? I record a lot of videos usually and this is really annoying...
Thanks for the update though
Hey, looked into it some more. I used the Cinema FV-5 app and found that by disabling the "Automatic Gain Control" of the microphone the sounds are recorded more clearly.
So, the metallic garbled sounds are most likely largely due to an overly aggressive AGC setting on the native camera app combined with whatever settings they have on audio conversion.
Wouldn't it be nice if Moto made an update to the camera app so that you could disable the automatic gain control if you wanted to....
I talked to Motorola Support and they told me they're already working on it, but they can't give me any date. At least I know it will be fixed at some point.
I am on day 1 of my G5 testing, and yes, I also experience this horrendous "Finding Nemo" underwater sound, caused by overly aggressive audio filtering and/or AGC. FIX IT LENOVO!
onryo said:
This is what Lenovo had to say. I returned my phones. Some of the others might do the same. Unfortunately for Lenovo Ericsson was going to buy a bunch of Thinkpad X1 Carbon laptops. They are freaking expensive. That is not going to happen now since Ericsson is afraid that Lenovo will not back up its products with fw updates.
Customer Reference number: XXXXXXXXXXXXXXXXXX
Dear XXXXXXXXXXX,
I am writing to you regarding your Moto G 5 phones. The Repairs Department have reviewed your case and have unfortunately not been able to find a satisfactory solution to this sound distortion problem.
Please rest assured that this issue has been duly reported to the relevant department and it will hopefully be resolved in a future update. Regretfully, we are unable to provide any timeframe for future updates. I would therefore recommend that you return your Moto G 5 phones to the retailer to request a refund.
We would like to thank you for your patience and understanding in this matter. We are terribly sorry for any inconvenience that this has caused. For any further assistance or information please do not hesitate to get in touch with us.
We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 6pm from Monday to Friday.
Thank you for contacting Lenovo-Motorola. I hope you have a nice afternoon.
Kind regards,
Xica
Lenovo & Motorola Mobility UK Ltd.
Click to expand...
Click to collapse
Don't abandon a potential ThinkPad purchase decision based on crappy consumer mobile phone product lines. The business-oriented ThinkPad laptops are superb - I have three ThinkPads here - R61, T430 and an R500, and as a service engineer who ONLY deals with quality equipment, let me tell you, you won't find better laptop hardware from ANY company. The "ThinkPad" range is a continuation from IBM's original line of ThinkPads, and they are the only laptops fully tested, approved, and signed off for use on NASA and ISS missions - that's how robust and dependable they are - the stuff of legends. The consumer <blah>Pad products are not worth a donkey turd, but the "ThinkPad" lines are hot stuff my friend, ANYONE worth their salt will back me up on this view, it's a given - they are built like tanks with carbon fibre composite, glass fibre reinforced plastic, and magnesium alloy construction - not the usual creaky, paper-thin plastic crap palmed off on the vanity market, aka consumers.
---------- Post added at 12:52 AM ---------- Previous post was at 12:47 AM ----------
jpm92 said:
I talked to Motorola Support and they told me they're already working on it, but they can't give me any date. At least I know it will be fixed at some point.
Click to expand...
Click to collapse
"We heard your feedback and assure you we are seeking to resolve this issue"
The usual line from "The Corporate BS handbook"
mbwf said:
I am on day 1 of my G5 testing, and yes, I also experience this horrendous "Finding Nemo" underwater sound, caused by overly aggressive audio filtering and/or AGC. FIX IT LENOVO!
Don't abandon a potential ThinkPad purchase decision based on crappy consumer mobile phone product lines. The business-oriented ThinkPad laptops are superb
Click to expand...
Click to collapse
No doubt the Thinkpad X1 Carbon is a really nice laptop. Its just the buyers for Ericsson want nothing to do with Lenovo now. Instead that department bought 25 'Dell XPS 15 9560' =(
Looks like the G5 is now has some ROMS! Yayyyy!
https://forum.xda-developers.com/g5/development
Somebody on IRC pointed out a work around for the video sound issues.

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