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Guys any suggestions, the ones I have narrowed down are:
mobilephonesdirect, vodaphone (bus tariff) or mobiles.co.uk - all offer good mins, free handset, but i was looking for a cheaper tariff (i.e. £25 ish)
I got mine from mobilephonesdirect. I bought the PAY2GO version as it was cheaper than sim free. Then I haggle with my service provider and got a decent monthly rate so in the long run it works out cheaper.
obsydian said:
Guys any suggestions, the ones I have narrowed down are:
mobilephonesdirect, vodaphone (bus tariff) or mobiles.co.uk - all offer good mins, free handset, but i was looking for a cheaper tariff (i.e. £25 ish)
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Ive just got one from mobilephonesdirect... ordered yesterday at lunchtime.. arrived this morning @ 10am.. its at home waiting to be played with now!!
i did origionaly try Vodafone business contract, credit checked ok, but then final check failed - which ive jst found out was a glitch in the system! as that happened, i then went to mobilephonesdirect to get it!
howver - Vodafone business if it works is better - click via quidco and you can get £100 cash back! (feel free to share it for the tip!) - which is why im abit peeved now as if the vodafone one worked i'd be £100 CB better off..... i could sent it back and get the VF one.. but cant be botherd now... it needs to be played with! and would only resuly in more delay if i change now!
Thanks guys.
Did you fail the credit check as your not a business user or do they not check that
obsydian said:
Thanks guys.
Did you fail the credit check as your not a business user or do they not check that
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Credit check was OK - just got an email yesterday - the day i was expecting the phone to arrive.. saying they were unable to complete the order - had a call this morning from Vodafone asking if everything was OK with the new phone! - obviously they dont talk to each other! so was annoyed to here that actualy it was a system glitch and it should have gone through... they said i could cancel the order i have and do it with them.... but when they heard it was a vodafone contract anyway they werent so bothered about me canceling it and switching!
im also porting my number - so didnt want that to get lost in a system some where.
saying that - if you order in the next 50 mins from mobilephonesdirect you will have it to play with all long weekend!
i cant fault the service i recieved from them - it arrived this morning as promised!
I like the quidco and want to get a way from T Mobile.
Sorry does the quicdo only apply from vodaphone direct or can i do this from mobilephoendirect ?
direct as it has to track on their website.
Thanks just ordered the TP2 from Vodaphone with Quidco, so in theory i save £190 (£90 from Vodaphone and £100 from Quidco) nice, now just need to pursuade the Mrs to take on my TD2
£90 from Voda on the 3 monthsfree thing ? on a 24month ?
They are doing the first 3 month line rental from (so thats £90). i took out a 24mth contract (750mins, 250 text and 500MB data). Then hopefully the quidco on top of this (£100).
I set up a wiki with a HUGE list of vendors all over the place including most in the UK. Its got a price comparison list so you can see who's cheapest too. Hope it helps
http://wiki.xda-developers.com/index.php?pagename=rhodium_vendors
obsydian said:
all offer good mins, free handset, but i was looking for a cheaper tariff (i.e. £25 ish)
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Then you are being hopelessly unrealistic, I'm afraid.
Any SIM-only contract that includes "unlimited Internet" will cost you £20 a month right there. Vodafone give you the phone for free on a £30 a month, 24-month contract, which also included unlimited Interne. That means you are effectively only paying £10 a month for the phone, which means you get the phone for just £240, and that includes two years' interest-free credit thrown in for free. Compare that to the approximately £450 you'd be paying to buy the phone SIM-free. Or, for that matter, compare it to what you would pay if you got an iPhone 3GS on contract from O2. It's actually a very, very good deal. The only reason I didn't opt for that option myself is that Vodafone has an explicit 500MB a month data limit on their "unlimited" Internet deal (and even that isn't bad - Orange is also 500 MB a month, T-mobile is 1GB a month).
Bugger! Didn't know about the Quidco thing
Anyhoo, got mine on the Voda business 30 quid deal. I'm still pleased - unlimited landline is very important to me, and the 500mb data limit is fine for my needs. Plus the 3 month rebate meant I could end my contract with Orange early, without losing the money (still hadx three months to run).
Plus, I've got to say, Voda is a damn fine network. Three times this week I've been with friends on other networks who've lost signal, and Voda;s been rock steady.
The TouchFlo branding's ugly, but that's what XDA's for...
Shasarak said:
Then you are being hopelessly unrealistic, I'm afraid.
Any SIM-only contract that includes "unlimited Internet" will cost you £20 a month right there. Vodafone give you the phone for free on a £30 a month, 24-month contract, which also included unlimited Interne. That means you are effectively only paying £10 a month for the phone, which means you get the phone for just £240, and that includes two years' interest-free credit thrown in for free. Compare that to the approximately £450 you'd be paying to buy the phone SIM-free. Or, for that matter, compare it to what you would pay if you got an iPhone 3GS on contract from O2. It's actually a very, very good deal. The only reason I didn't opt for that option myself is that Vodafone has an explicit 500MB a month data limit on their "unlimited" Internet deal (and even that isn't bad - Orange is also 500 MB a month, T-mobile is 1GB a month).
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Ermm not quite Mr the package in mentioned works out at £26.60 (averaged with discounts), that said the buggers declined my on the credit history
Well I have received my first bill from T-mobile.
It says my last statement was -£129 and they have taken £15 from that for my monthly contract.
It now says that the amount due is -£114.
I know the £129 is because that is how much the phone cost but why the -??
It is the same on my online bill.
Anyone else have this?
Mines the same. I'm just hoping they don't notice. Did you order online, then call up to get it dispatched on release day?
if your upgrading and your contarct is less then they deduct it. T-mobile owe me £16 as my phone bill is now £15. Luckily I didnt have to pay for the phone
as far as i remember my first bill with o2 bout 18 months ago was also saying -£36
pretty sure you will be charged the right ammount though, and next months should be back to normal
Yes I have the same issue.
I have paid £164 for the phone, and when I got my first bill text it said: "the balance is £149- "
And I freaked out... but then I noticed the '-' after the £149.
The problem is that on the bill that came with the phone it said that the phone costs £0...
They will notice sooner or later...
Mine is cheaper than what it should be. I'm hoping she's put me on the wrong price plan.
At the moment my priceplan on my t-mobile says it's £21.28 which is £25 inc VAT and the plan says it's called Pay monthly 25ST (24 months).
The thing is, first time I rang, I was told I could get 600 mins, 500 texts, unlim internet and a booser for £30 a month, phone was £25.
I then cancelled my mobiles.co.uk order and phoned back. It turns out the phone wasn't £25 it was £60 but she reduced it to £25 for me.
Now looking on their website, they have 2 priceplans which match my deal. The first is £30 a month, same amount of texts and minutes but for 18 months (which I'm clearly not on). There's a £25 a month tarrif, that's the same amount of minutes and texts 24 months for £25, phone is £60.
I'm hoping I've been put on the £25 a month tarrif even though I asked for £30 a month. Although there's also the possibility that my price plan shows up at £21.28 because it doesn't include the £5 internet addon which would make it £30 (with VAT).
Just found out I've been put on the £25 a month tariff (I know this is irrelevant but wanted to tell someone ) Am chuffed after I thought I'd be paying £30
brummiesteven said:
Just found out I've been put on the £25 a month tariff (I know this is irrelevant but wanted to tell someone ) Am chuffed after I thought I'd be paying £30
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if your paying 25 instead of 30 for the same tariff then i suppose your a one lucky man
btw you got your desire yeh? is there any place to attach a wrist strap to it ?
nope. No wrist strap holes on it.
evildead4eva said:
nope. No wrist strap holes on it.
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meh, that sux i tend to drop my phone when out drinking seems like ill either have to get some nice case for it or just be extra careful
I have just called them, and they said they will bill the phone on the second bill. But my problem was that I was on the £10/month plan which has unlimited internet included and I had the unlimited texts booster, and for some reason they added the web'n'walk option for £4.25... I called them up and they said it was a mistake and thei will refund the 4.25 in the next bill and will take the option out of my account.
However when I logged on to my online account, it still shows the £4.25 active.
Do these changes appear online as soon as they make them, or does it take a while?
zonkkk said:
I have just called them, and they said they will bill the phone on the second bill. But my problem was that I was on the £10/month plan which has unlimited internet included and I had the unlimited texts booster, and for some reason they added the web'n'walk option for £4.25... I called them up and they said it was a mistake and thei will refund the 4.25 in the next bill and will take the option out of my account.
However when I logged on to my online account, it still shows the £4.25 active.
Do these changes appear online as soon as they make them, or does it take a while?
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i suppose you could wait till your second bill and see what happens then if it doesnt get removed soon ?
if you ring them they activate it straight away and bill you retrospectively
it normally appears with "loading address" then once the adress pic has loaded click it then click street view. Just to clarify.
evildead4eva said:
it normally appears with "loading address" then once the adress pic has loaded click it then click street view. Just to clarify.
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this is definitely in the wrong place.
you are indeed correct. My bad for running with so many tabs open haha
T-mobile are so silly, I really don't want to be stuck with a 35 quid a month price plan after getting my phone unlocked and sticking my o2 sim in it, so asked if it's ok to downgrade whithin the first 7 days, but belive it or not you cannot downgrade on t-mobile untill your last month so for me that would have been 23 months.
I took out the £35 a month plan but shortly realised it's a bit of a con as the 10 quid a month plan comes with unlimited internet and 1 free booster and you just pay 164.00 for the handset then you can just upgrade as and when you want.
So I now have to return the handset and they send out a new one on the new contract as a brand new line. I was happy to keep the phone and just knock it down and pay the 164 but you can't do it.... oh well
Obviously I had 7 days cooling off period anyway, so they are not charging me for returning the handset and are sending the packaging to post it through the post.
that is ridiculous! At least you'll get what you want. I got the £15 deal and have the unlimited free landline booster
Bandare said:
that is ridiculous! At least you'll get what you want. I got the £15 deal and have the unlimited free landline booster
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Yup i am quite happy to keep my phone and downgrade, am I being unreasonable not wanting to get lumbered with a 35 quid a month contract that cannot be downgraded for 23 months?
I was under the impression I could downgrade if i never used my mins anyway, like on o2
ronnyuk said:
T-mobile are so silly, I really don't want to be stuck with a 35 quid a month price plan after getting my phone unlocked and sticking my o2 sim in it, so asked if it's ok to downgrade whithin the first 7 days, but belive it or not you cannot downgrade on t-mobile untill your last month so for me that would have been 23 months.
I took out the £35 a month plan but shortly realised it's a bit of a con as the 10 quid a month plan comes with unlimited internet and 1 free booster and you just pay 164.00 for the handset then you can just upgrade as and when you want.
So I now have to return the handset and they send out a new one on the new contract as a brand new line. I was happy to keep the phone and just knock it down and pay the 164 but you can't do it.... oh well
Obviously I had 7 days cooling off period anyway, so they are not charging me for returning the handset and are sending the packaging to post it through the post.
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order over phone the 18 month £15 plan 100mins unlimited txt internet and phone for 164 but say that your friend got offered it for £124 and they should give you the 40quid discount as I and couple of us from here had
cez10 said:
order over phone the 18 month £15 plan 100mins unlimited txt internet and phone for 164 but say that your friend got offered it for £124 and they should give you the 40quid discount as I and couple of us from here had
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ok thx will try it tonight, I don't want to be without my desire so will do it now.
Hang on, you signed up to an expensive contract so you could get an expensive hanset for free.
Then you're surprised to learn they just wont drastically reduce the price? I need whatever you've been smoking!
You entered into a fixed term contract, they're under no obligation to let you downgrade AT ALL. That they will let you in the last month of your deal is nothing more than goodwill.
Some people want the moon on a stick, I swear
Rusty! said:
Hang on, you signed up to an expensive contract so you could get an expensive hanset for free.
Then you're surprised to learn they just wont drastically reduce the price? I need whatever you've been smoking!
You entered into a fixed term contract, they're under no obligation to let you downgrade AT ALL. That they will let you in the last month of your deal is nothing more than goodwill.
Some people want the moon on a stick, I swear
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I have consumer rights and I only found out I could not downgrade today, I don't want to be locked into a 23 month contract with no downgrade rights or were you well aware of this new policy abiet a year old that T mobile have started doing.
And while your on your high horse, they are quite happy for me to UPGRADE and take my money when times are good, but unable to downgrade when times are bad, does this seem fair to you?
O2 used to allow you to get a high cost contract and then downgrade straight to a lower tariff, however I think they stopped you doing this about 2 years ago as everyone was doing this and they eventually caught on!
I think you can downgrade your tariff on O2 after 6 months. Not 100% sure though.
Will T-Mobile check the Sim-Lock on your phone when it is returned to them?
Perfectly. Again, fixed term contract. If you didn't read all the small print, you can only really blame yourself.
Rusty! said:
Perfectly. Again, fixed term contract. If you didn't read all the small print, you can only really blame yourself.
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The only people to blame here are T-Mobile, I am quite happy to keep the phone and change to another tariff that T mobile offer new customers, it's no different to buying a TV and then seeing it cheaper somewhere else after you have bought it and asking for a refund, or do you want to live in a country that does not offer buyers this protection?
There contracts state you have 7 days to inform us if you are not happy with the phone or contract, I have informed them that i am not happy so have to return the phone and take out "another" contract.
http://support.t-mobile.co.uk/resources/sites/TMOBILE/content/live/DOCUMENTS/0/DO117/en_GB/MC25257%20Terms&Conditions56.pdf
Section 2 / 2.7 (Page 3) said:
2.7. We don’t have to allow You to change Price Plan.
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Therefore they are totally within their rights to not allow you to change tariff.
I would have thought they would have allowed you to downgrade to the lower tariff if you were willing to part with the £169 that it will cost you? But thats up to them I am afraid.
StuMcBill said:
http://support.t-mobile.co.uk/resources/sites/TMOBILE/content/live/DOCUMENTS/0/DO117/en_GB/MC25257%20Terms&Conditions56.pdf
Therefore they are totally within their rights to not allow you to change tariff.
I would have thought they would have allowed you to downgrade to the lower tariff if you were willing to part with the £169 that it will cost you? But thats up to them I am afraid.
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I know they are within their rights lol but I have to return my phone and order a brand new one even though I want to pay the 170 quid up front.
That's the silly part.
Ok my order has been accepted I didn't bother haggling with price just went for the £10.00 a month deal £164 up front, for the sake of a manager to just drop the price plan all this could have been avoided, and yes i know i should have ordered the correct deal in the first place, but if we all had hindsight then there would be no need for the 7 day cooling of period.
StuMcBill said:
I think you can downgrade your tariff on O2 after 6 months. Not 100% sure though.
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Taken from the o2 website
If you Pay Monthly, you can choose a lower tariff nine months after you joined us – or after you last upgraded your phone. You can increase your tariff any time the first 30 days of connection.
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@Rusty
Sorry but your assumptions are incorrect not all Networks operate the same way at all for instance i got my TG01 for free on a 18month £35pm contract which included free Internet and Unlimited landline calls. After 6 months Orange Best Plan option kicks in so i down graded to a £20pm plan with £5 for the Internet pack and still have the Unlimited Landline calls for free. Which saves me £120 over the last year of the contract so it has reduced the overall cost of ownership and running my TG01. It's one of the things that makes Orange a better choice for me as i hate paying for my phones especially on a 18 month contract and the ability to down grade my plan after 6 months saves me money i have more incoming calls then out going and never use all my minutes.
VodaFone on the other hand only let you downgrade your plan after 12 months and it appears T-Mobile in the last month only so as long as you know this you can make the right cost choice for your needs. As always there are so many variables as to what makes the best deal and as individuals what suits some of us won't all but choice is good for the consumer.
Marc
I was informed by T-Mobile that their policy states that after half of the full contract term has passed, I'm allowed to downgrade my contract.. But when you downgrade, you're only allowed to go one price plan down. So from £35 to £30, etc.
jamiepyrite said:
I was informed by T-Mobile that their policy states that after half of the full contract term has passed, I'm allowed to downgrade my contract.. But when you downgrade, you're only allowed to go one price plan down. So from £35 to £30, etc.
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thats what happend with o2 when i wanted downgrade couple months ago. only 1 plan down
ronnyuk said:
T-mobile are so silly, I really don't want to be stuck with a 35 quid a month price plan after getting my phone unlocked and sticking my o2 sim in it, so asked if it's ok to downgrade whithin the first 7 days, but belive it or not you cannot downgrade on t-mobile untill your last month so for me that would have been 23 months.
I took out the £35 a month plan but shortly realised it's a bit of a con as the 10 quid a month plan comes with unlimited internet and 1 free booster and you just pay 164.00 for the handset then you can just upgrade as and when you want.
So I now have to return the handset and they send out a new one on the new contract as a brand new line. I was happy to keep the phone and just knock it down and pay the 164 but you can't do it.... oh well
Obviously I had 7 days cooling off period anyway, so they are not charging me for returning the handset and are sending the packaging to post it through the post.
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Click to collapse
Ronny...you had me worried for a minute. I thought that something was wrong with the phone
Sounds like a bit of a whinge to me......It's a contract, that is up to your to read all the fine print. Assumptions from other carriers is just stupid. Neway you should be happy they are at least changing it for you.
Close thread lol
redrazr7791 said:
Ronny...you had me worried for a minute. I thought that something was wrong with the phone
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Nothing wrong with the phone, love it still
Question for those that have bought a desire from CPW, what kind of contracts are they offering in store? Are they any better than the ones they have online because they all look rubbish without internet?!
Thanks
Jon
Jon_010 said:
Question for those that have bought a desire from CPW, what kind of contracts are they offering in store? Are they any better than the ones they have online because they all look rubbish without internet?!
Thanks
Jon
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if you want to get a contract from cpw dont even bother with them, their prices are ridiculous. i went there earlier today and didnt get offered a single deal that would be better than the ones i looked at on the net, which is why I ordered mine over phone with tmobile
Hi,
Got my Desire, through CPW with T-Mob(Monday), Unlimited Web, 900 mins 500 txts, £30. 2 year Contract.
stuliv12 said:
Hi,
Got my Desire, through CPW with T-Mob(Monday), Unlimited Web, 900 mins 500 txts, £30. 2 year Contract.
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Click to collapse
Thanks, did it come with a flexibooster they offer on the tmob web site? Also, was the phone free?
cez10 said:
if you want to get a contract from cpw dont even bother with them, their prices are ridiculous. i went there earlier today and didnt get offered a single deal that would be better than the ones i looked at on the net, which is why I ordered mine over phone with tmobile
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Click to collapse
Yeah the ones they have on their website are pretty appaling, will see if i can get 20/25 pm by paying a bit up front...
the phone was free, i didnt ask about flexibooster im affraid. They did say the unlimited web was the current offer and mentioned next week that could be free broadband or some other offer. But, they did say i could change the unlimited web to another service if the tariff wasnt right.
HTH
It's worth checking out what that means - if you get the contract direct from t-mobile you'll get unlimited internet on an android phone no maatter what, then you can choose an additional flex booster for free. Call t-mobile support and they'll confirm if you qualify for this. If you do, could you please post here to let us know - not knowing whether I'll get unlimited itnernet and a flex booster is the main reason I've not bought from CPW yet (I've been told both yes and no from them, so not trusting them)
Mine was with t mobile. £ 35, 1200 minutes, 500 text unlimited internet.
Cuchulainn said:
It's worth checking out what that means - if you get the contract direct from t-mobile you'll get unlimited internet on an android phone no maatter what, then you can choose an additional flex booster for free. Call t-mobile support and they'll confirm if you qualify for this. If you do, could you please post here to let us know - not knowing whether I'll get unlimited itnernet and a flex booster is the main reason I've not bought from CPW yet (I've been told both yes and no from them, so not trusting them)
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Yeah I bought from cpw, got 900m 500 txt and unlimited web. Just spoke with t-mobile and they've confirmed the unlimited web is the flexi booster. You don't get a second choice, but you can change it each month if you want.
I couldn’t be more chuffed with my Desire and the deal I got with T-mobile UK as a new customer.
However I just tried to upgrade my mums contract as she is well overdue for a new contract and phone... near 30 or so months when she had a 18 month contract.
Anyway. I call them up from her phone to get the desire. But I found myself faced with unhelpful and indifferent retention blokes who 1 issues insanely bad deals and 2 wouldn’t make any deals...
When I got my phone I managed to get the phone at 89 quid on a 20 quid a month 24 month contract. 600 minutes 500 texts 3gb data and a booster.
I was expecting to at least be able to get something similar for my mum... ohhhh but no.
They wanted to give the phone for free but only on a 35 quid a month contract. I managed to talk them down to a 30 quid a month contract.
But if I wanted the contract like mine at 20 quid a month they wanted to charge 380 pounds for the phone.
380... that’s 19 quid shy of the full retail price of the phone.
They were in no way willing to budge. I tried to explain to them how odd it was that I was able to get such a great deal and my mum not. And that the price they where asking was just short of full retail price. But they didn’t care.
I remember when the desire came out some one here managed to get the phone for free on 15 quid a month with a similar contract to what I had...
Gone are those days. T-mobile seem to be back at screwing over there current customers. Which was why I left them in the first place years ago.
Anyone else had any trouble?
Anyone know ways of getting around this? I rather keep my mum with T-mobile as she needs the good dataplan…
Nutsy
Did you call the upgrade team? They are usually pretty useless. Call (if you already didnt) T-mobile choose the option you are 'leaving them'. You will then be in touch with people who normally can do decent deals as they dont want you (or your mom) to leave.
I think thats who the retension team is... at least thats what they called themselves when i asked them
Well i just tried to cancel... it went to the same retentions department as before i even spoke to the same person i spoke to before...
This time there now denying the 380 pound figure... But are willing to sell the phone at 240 quid on the 20 a month contract and 140 on the 25...
I honestly think there just randomly choosing numbers.
Anyway got a PAC code. We might still take up the 30 quid a month deal but one of the main reason for the 20 deal was we wanted to bring our costs down.
Ill just have to look around for a bit… Got 30 days to do it.
Go to a store - they have commission to earn.
Do you have any rival deals you can quote to them? When I was renewing my contract I got the best deal by quoting various deals I'd seen online and I ended up getting the phone for free and the price plan a couple of quid cheaper a month than anywhere else I'd seen. Didn't have to press to hard.
where you a returning customer?
Also what deals have you found online... Orange done seem to have the phone yet. And Voda dont seem to have any good deals and not selling the phone for under 30 quid a month.
I had exactly the same experience with them!
They just weren't willing to budge at all and would only offer me the phone on a £30 or more contract so I cancelled and have ordered from elsewhere!
Phil
Upgrade through mobilephonesdirect or mobiles.co.uk, they offer great deals like 20 quid a month etc etc, that is what I did
Yeah I had Vodafone 18month contract in its last month with my Touch HD. Tried to get upgrade with them for the desire and got very similar results as NutsyUK. So decided to get it from www.mobilephonesdirect.co.uk on T-mobile for £25 p/m on a 24 month contract.
The best part was I got 900 mins, unlimited texts, and full unrestricted web n walk data package as my booster. I would just take out a new contract with www.mobilephonesdirect.co.uk and just port your number over
NutsyUK said:
Well i just tried to cancel... it went to the same retentions department as before i even spoke to the same person i spoke to before...
This time there now denying the 380 pound figure... But are willing to sell the phone at 240 quid on the 20 a month contract and 140 on the 25...
I honestly think there just randomly choosing numbers.
Anyway got a PAC code. We might still take up the 30 quid a month deal but one of the main reason for the 20 deal was we wanted to bring our costs down.
Ill just have to look around for a bit… Got 30 days to do it.
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Vodafone were asking for £100 with £25 per month, or £50 with £30 per month when I tried my local shop!
It's their iPhone. Which makes it very difficult to get a good deal.
Personally I'd never sign up for 24 months and pay a fee towards handset.
You're better off actually signing up to voda for an iPhone, or t mobiles next best phone free on 18 month. Put it straight on ebay and buy sim free desire. You might even make a profit
I'd rather stick with tmobile than go to voda... vodas has terrible data... 500mb a month thats it...
tmobiles data with androids is 3gb... i think there standerd data plan thats given to retailers is 1gb
You can get it from somewhere like Mobile Phones Direct on an TMobile contract.
jfran said:
Vodafone were asking for £100 with £25 per month, or £50 with £30 per month when I tried my local shop!
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That sucks, I got offered £20 per month and no charge for the phone.
Have just got Vodafone deal (did the deal over the phone - this is a discounted £35 / month tariff) - New Customer - Free HTC Desire, 18 month contract, £25.50 / month for 15 months, £35 / month for 3 x months, 600 minutes, unlimited texts and unlimited data (500 mb - but apparently not chargeable unless Gbs over your allowance regularly).
2 x weeks ago (over phone) was offered T-Mobile deal, new customer, 18 month contract, £20 / month, £107 for HTC Desire, 300 minutes, 300 texts, unlimited internet plus free Bolton: i.e. choice of free t mobile calls, landline or unlimited texts.
If T-mobile are charging such a ridiculous amount for the phone now either wait until the prices settle down again (maybe they have hiked the price due to the shortages? Or go elsewhere.
Clearly they are not offering a competitive deal.
http://www.mobilephonesdirect.co.uk/Brands/HTC/b509/n443/p31043.aspx
it sounds like T-Mobile have changed in the last month.
on 30th March i just called the upgrade team and got the phone for £40 on a £15 a month contract.
Going back to the OP's comments, as you said it was an upgrade, it would also depend on you Mothers history with T-mobile. How much she spent a month, how much her previous handset was worth and of course T-mobile offset the cost of this in with the monthly payment. Add on to this (not that I am suggesting anything) her credit worthiness, has she always paid on time, ever missed a payment, is she a high user - in that does she generate profit for T-mobile.
No operator gives handsets away for free, especially when so new and in such demand from those willing to pay. They also tier the pricing dependant on the customers usage and how much they will rake back in, length of contract etc. It is never so cut and dried between 2 different users as they both have different profiles from the operators perspective.
She was with them for 26 months on a 18 month contract. She always paid on time. I think there was one time a credit card wasnt updated so one payment was missed but that was quickly fixed...
she had a diamond before.
I would say this would be a fair a normal upgrade... but it seems this no desire for contracts under 30 quid is a new thing. blanket across the board...