Develop Bugs

Screen died?

Last night I was out and during the night I pulled my desire z out of my pocket to find that the screen was dead, the soft touch buttons were still lit up and working but no display. I pulled the battery and tried to reboot and no luck, you can hear it booting and even unlock/receive calls and txts etc once it has booted up just the screen stays blank the whole time so have to do everything on feel.
Essentially does this just mean my screen has a hardware fault? is it worth trying to fix? I assume the only option would be to purchase a replacement screen and dissemble and reassemble it?
(warranty is not worth it as I live in New Zealand and would have to send my phone back to the UK where I bought it from, also I have dropped it quite a few times so probably voided anyway...)
Thanks in advance for any input

Does it never display anything? So not even a flash during boot or something?
Because then it is probably a hardware problem.
Since the soft touch buttons do still work I think there might be a little crack or something in the flat cable that connects the bottom half with the top.
Maybe you could check whether you can see if the cable is broken or not?
The best thing to do then is to look for a replacement and try to fix it yourself or bring it to a shop where they can do it for you.

No it never displays anything, completely dead the whole time. The touch input is still working though as I answered a phone call this morning on it by making the usual gesture just without being able to see anything. Doesnt seem to be anything wrong with the cable itself as far as I can see. Yea might have to get someone to have a look at it.

My phone is acting the same. I dropped my phone in the pond before, but pulled battery out on time and had it in rice for a day. My phone was still working for about two weeks after that incident. I dropped it and had one little crack at the top of the screen and about a week after that it died when I had a water balloon fight with the phone in my pocket. D;
Do any of you know if the replacement lcd screen/digitizer for the Desire Z would work for the G2?

I had the same thing happening to my G2 screen, only it was intermittently working for a little while, then just completely died and wouldn't work. It was doing this crazy flickering thing then the back light wouldn't go on at all. If I held the phone at a certain angle in the sun, I could see that the pixels were indeed working on the display, but there was no backlight to make them normally visible.
So I purchased a replacement screen from ebay and carefully followed the directions on a youtube video for a G2 take apart. Its not a hard task to take apart and get down to the screen itself. It was rather easy. After putting it back together the screen still didn't work! Sounds work, i can also receive calls etc. But the screen still doesn't work!
Is there any way that this could be a software issue?

Oh and PS, I believe the LCD replacement would work for both the desire Z and the G2. They are identical phones after all right? I'd say its a safe bet. The screen I bought was only 35 bucks. Didn't think that was a bad deal.

Another dead screen or something else?
Few days ago my phone fell of the couch onto a rug - no big deal, so far it has survived much worse, but when I picked it up, the colors were all messed up - overly green and red. Tried restarting - no luck. Everything worked fine, except the colors, but then the screen turned of completely. I could hear notifications, phonecalls, but the screen was dead. After some tapping on the screen, it turned on again - with ****ed up colors. Then started flickering and was gone again. Few more times I could turn it on by tapping before it was dead for good.
Figured, after all these drops it survived, maybe the screen connector is a bit loose. I mean, I could sometime get a contact when tapping it, so I dissasambled it completely, secured all the connection, put it all back tougether and fired up - same thing: dead screen, phone working.
Has anyone had such problem before? Is it screen that is dead, or connector or... I have no clue... I would like try to fix it on my own, with some replacement parts I could get on ebay - but, what gave?

CDMA galaxy nexus - unresponsive to touch

Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!

bigdeezer20 said:
Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!
Click to expand...
Click to collapse
are u undervolting?

Nope, sorry forgot to say. Completely stock never unlocked or rooted.
Also i tried getting into recovery to try and do a factory reset but when i select recovery i just get the android on his back with the red triangle..
so instead i just went through the steps and unlocked the bootloader and booted up (in order to give me the factory reset without having to touch the screen)
It unlocked and booted up fine but still no response..
No new recent app installed and never had this happen before.

Mine did this after a few days of owning it, and luckily the store took it back and swapped it out with a perfectly working unit. Is yours within a few weeks of purchase?

Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.

dailong said:
Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.
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Click to collapse
hrmm this does not seem to fix either. I also have never dropped my phone, although this seems to be worrisome if the issue is hardware related.
@ tmellen i purchased the phone from amazon and am a few days past my return date :-/
Guess ill just give them a call and hope for the best. Thanks for the ideas everyone.
(update) called amazon and they are sending me a brand new phone.
Knowing this i thought i'd try dailong's method again only this time i was quite a bit more "rough" with pressing down on that area, and it actually worked!
Ill still be taking the new phone once it gets here but for anyone who is having this problem there's a sweet spot on the left edge of the phone towards the top (looking at it with the back cover off) there should be a circle shape. press on that area really hard and it should fix.. weird

Experienced the same on my GSM version a few minutes ago. I had to call my mobile to get it to respond. After that it worked again as normal. I'll see if I get this issue again in the next few days. Hope it's just random

Had the same happen earlier to mine and I was on AOKP. I've had this happen to other phone before, shouldn't be a a cause for alarm unless it happens very frequently. Btw, next time it happens to me I'll give that left side of the camera trick a try.

mine got fixed by removing battery.

Strip of touchscren not working

Hi guys. I know many of you have had touchscreen problems and whatnot, i searched but it seems like this one is a bit different from usual. Yesterday the phone was totally fine; i woke up this morning and it had a lot of touchscreen problems: at first it registered touches without me doing anything, but after a couple of reboots it was just unresponsive. After another reboot and some messagging, the problem reduced to a strip on the screen simply not working. The strip is located exactly where the first notification on the status bar is (like when you receive a message and you click on that notification). I have the trueancestor stats bar buttons, so that zone is a tad more down than usual. Anyway, all I did yesterday was a quick game. I think it may be the flex cable not working because of the sliding, but it happened all of a sudden, not gradually. I must say that some weeks ago I had the same "registers touches by itself" issue when typing, but a simple reboot was enough. I tried doing factory reset, but nothing so far. Also I can't use pc companion to flash everything stock back (I unlocked bootloader months ago, even though I relocked it; I dunno if it's locked or not right now), and I can't seem to find a working flashtool download link -_-. I don't think that would help much, it probably is a hardware problem, but who knows. I'm on true ancestor 1.6 LE, stock kernel.
Any help would be great, as I fear the phone will get refused in assistance because of bootloader unlocking.

Did your phone had contact with water? When my screen had contact with water it registered touches randomly.

it didn't. it has a screen protector anyway; but that's not the problem for sure. it doesn't register randomly, simply a strip doesn't work now...

Hardware problem. Could be flex cable or digitizer.

Today there were two moments it began to work again, but a few minutes after each one the problem came back. Sigh...

Mine does that when the screen is moist or my hands are too oily. Are you sure you're working in a dry environment?

mhh... exactly that? I dunno, my hands are dry and i think the screen is too; it has a quite thick screen protector (the skinomi one), so even if it got moist that shouldn't be a problem, right? I'm now living in a different town and that may have changed something, but the problem didn't show up until now, and it was sudden.
Also, I noticed that using gamekeyboard on a certain profile I had buttons placed on the strip, and pressing hardware keys mapped to those buttons actually works. This restricts the problem just to the actual finger-touch-detecting mechanism. Does anyone know anything about this?
Edit: lol I heated the phone up a bit with a hair dryer. It works now. I hope it will last and I'll not have to do this again over and over

Digitizer Problem

So, initially I began having problems with "ghost touching", then, portions of my screen became unresponsive to touch in addition to the "ghost touching". I did the line drawing test multiple times. At times, it showed a dead space to the right (vertically only, horizontal was ok), other times, it was working fine. I was so focused on checking the right side of the screen, I didn't check the bottom. When I did, it showed an unresponsive area at the bottom as well. Almost as if the screen was off kilter. I did a factory reset through the normal phone menu and from TWRP and the ghost touching has seemed to resolve itself, however, the unresponsive screen is getting worse. Now a full 1/3 of the screen on the right is intermittently unresponsive.
I am hoping there is something I can flash on this phone that might assist the digitizer if it is software related. If not, could it be that the cable is not grounded properly or has possibly become partly unplugged? I know what a pain this phone is to take apart because I had to take my first M8 apart when I accidentally gave it a ride home in a cup of tea. (really tired after working one night, forgot the cup was in the cup holder). Turns out they really don't like that. My current M8 I bought from a private seller, so I have no warranty, no insurance and extremely limited funds at the moment for handling this problem. I've had this replacement phone for several months, so I know the phone wasn't defective when I got it.
I am rooted, running stock ROM, stock kernel and TWRP Recovery v2.7.0.2
Thank you in advance for any help.

Screen Issues

Recently I returned my Razer because the vibration in my phone sounded horrible. Over two weeks later I got a replacement phone back and the vibration ended up sounding even worse than the first so I just assumed they're all this crappy. Then one day later after setting up my second Razer phone this happened.
The screen went black and clicking the power would vibrate but the screen wouldn't come on until eventually, it appeared as you can see in my screenshots. I managed to factory reset it and even after it still appears cut in half until finally, I was able to power it off again and restart, which after it seemed fine for a bit before the entire scenario replayed itself. Has anyone else experienced anything like this?

Obviously abnormal behavior. I'd try another rma

Can confirm that mine does a similar thing. Every now and again left half of the screen would freeze. It happens for a few seconds and comes back normally. I saw it first about a week ago, but thought it had to do with a specific app. Since then I had it happening in other apps and home screen.

Can't say I've seen this, and that's from 3 phones. Have yet to update to the new firmware yet though.

I have seen that with some company's laptops before and generally its had to be put down as Dead on Arrival as usually caused by some physical damage to the screen. With phones I cant say I have ever seen it happen on a small screen but certainly get it sent back as from 10 years in repairs I wouldn't see a software fix for that type of screen issue.

UPDATE
Mine went from having left side glitch occasionally to the who screen turning back every now an then. Left side is mostly frozen. On the bright side, I found that if you apply some light pressure to the middle of the bottom grill you can get the screen back pretty reliably. Judging by disassembly video it is where screen cable is bent to go under screen assembly, so it is probably result of some stress/tearing of that cable. Would explain partial malfunction as opposed to complete failure, but I can obviously be wrong.
Also, RMA was granted without a problem after we tried a factory reset with the tech.

RMA would be the best bet. I am surprised by the defective stories popping up, but at the same time I don't think I've even counted 100 people that have had a defect requiring an rma. And we know they sold at least 1,337 of the phones, so that's still a decent failure rate.. Though I think they need to revisit it and get that number lower.

yeah without question send it back to the store as dead on arrival or rma the phone - sooner its sent back the better with laptop screens doing this 9/10 times was the screen was broke and mainly a loose cable or dropped by the user. 1st 30 days or so the retailers and laptop manufacture could replace them but the longer it took to report it the more inclined to treat it as damage and not cover it under warranty.
Yes im comparing a phone screen to a laptop and normally a loose or damaged cable would show signs of this, Could be temperature related as well.

It was pretty much dead on arrival it's just annoying to have to go through another RMA and the whole 2-3 weeks before getting another replacement.
Also whoever mentioned squeezing the bottom speaker is correct that temporarily fixes the issue.

My Razer phone screen has failed
I've owned the Razer phone for less than two months. Yesterday, I went to wake the screen from sleep (press power button). The phone displayed random black and white bars pulsing across the entire screen. I was unable to interact with the phone while it was in this state. I restarted the phone by holding the power button and volume up at the same time. The phone restarted but the screen remained black ; the screen did not light up at all. The phone was in fact powered on and eventually the android "tic...tic...tic" sound played during device boot, when awaiting user input (android tic sounds played while awaiting password input during startup). While the speakers worked the the power led located in the bezel still lit, the screen remained OFF/dark. While continuing to hold the phone and move it around the screen finally lit. The left side of the screen appears "stuck" (does not refresh). Whatever was displayed on the screen when this condition occurs remains frozen on the left side of the phone. It's a perfect 50/50 split. In other words, the left 50% of the screen (portrait orientation) has a complete image "stuck" on the screen from whatever was displayed when the screen last froze (eventually it releases and then immediately freezes again). The frozen left side of the screen eventually updates as you continue to interact with the phone (this is NOT anything like burn-in). It's lit nice and bright but the left side of the screen appears to freeze and will not refresh while you interact with the device. The right side of the screen continues to update normally. I was able to capture a screenshot (power button + volume down) and confirmed the image captured does NOT reflect the display issue. This appears to be a hardware failure. Other Razer phone owners are reporting it and a video has been posted to YT demonstrating the "Razer phone screen problem?". Razer has offered an RMA however they DON'T afford advance RMA (you must ship your device to them, they receive it, then eventually ship a replacement). That's unacceptable for a $700 phone that took over a week to arrive because they shipped it from HK and got stuck in customs. Buyers beware, I would avoid this phone for now until the cause of this issue is identified OR Razer strengthens their replacement processes..
update/more info: I was able to complete a factory reset and the issue persists.
also, as another user stated above, pressing lightly and applying pressure around the edges or to the screen does appear to cause the screen to light back up again when it's dark (in other words the screen goes to black and will not wake. then when you apply some light pressure around the device it reliably lights the screen again; until the next failure which is moments later)

Hi my razer did up date swiched off and has never come back on dont even show charging has eny one els had this

I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?

Got my razer phone on the 20th December, last month while using Google maps the left side froze for a bit, fixed it at the time with a reboot, didn't do it again till last week and now does it all the time. I'm waiting for an RMA guy from razer to email me back, and I've put a post on Reddit under the /r/razerphone sub to keep everyone interested how my RMA process is going to go. How long does it take to get your fixed/replacement phone back to you? If I dropped the phone and broke the screen, my insurance company would replace it and get it back to me within 5 days for £25 fee. I bet razer are gonna take weeks.... ?

razer screen problem
since i got the phone at the start the screen was flashing black then an hour later phone was all gucci,now if i press the side of the speaker like a small bit harder the whole screen goes black untill i manage to restart the phone, now at all i dunno whats happening nothing happens all i does it vibrates when i try to unlock the phone theres no sound anymore when the phone gets unlocked so im guessing i cant restart it anymore cause it dosent unlock :/
if you need any pictures / videos
Dm me on IG: Pekiuks_YT
discord : Pekiuks#7734
ok thanks , i should refund it or no because i need to factory reset it but i cant see anything cause the screen is black .

Anatoli
ZaccTeo said:
I've got my Razer phone on the 20th of December 2017. Used it a couple of months before noticing the entire top part of the screen having dead zone. Rendering my phone to be unable to tap on anything on the dead zone. I've proceeded to exchange emails with Razer and got it RMA-ed on the 20th of March 2018. To my surprise. My 2nd set is experiencing the same exact issue right now in less than a month of using it. Are there anyone else out there experiencing this issue?
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Bought Razer in March. And now have same problem !