Hi,
I seem to be having an issue with the new stock 6.5 rom (Also had issue with other rom). I have an outlook account that uses an exchange server and that works fine with approx 7 days retention.
But I have another pop3/smtp account that although it retrieves and sends OK. It seems to be randomly dropping the emials. I build up 1-2 days of email, only 7-10items after deleting the usual spam. but then they all dissapear.
I would like to have a rolling 7 days of emails on this personal account.
Anyone else have this issue or do you know the solution to extend the number of days mail you keep on an email?
Ta
Same Problem
I am having the same problem with my Gmail emails being randomly deleted. For me it seems to be a time limit, after too many days of the same emails it deletes them. Originally I had this problem when I was archiving incoming mail. Everything was fine for about a week after I set gmail to not instantly archive mail. I have installed htc addicts clear ram, could that be deleting my emails from the inbox? Any help is appreciated.
Not sure if this is your problem or not - but...
Go to MESSAGING, highlight the account you are having issues with, click MENU, OPTIONS, click the account you are having issues with, click SEND/RECEIVE SCHEDULE, and change the DOWNLOAD MESSAGES: to the value you want...
Also - if you click ADVANCED from that screen you can select what you want for DELETING MESSAGES (keep/delete from server)
I finally solved it by changing over to IMAP rather than pop3. Also changed to a custom rom!!!
see what happens
Thanks nayr1482, I have tried that and it didnt blow up and so far nothing has been deleted. We will see what happens.
I have 3 email accounts set up on my Tilt2. The account that syncs with our exchange server is fine. My yahoo account is fine. My third email account is NOT fine.
The 3rd account is set up on my laptop as an IMAP account. As long as my phone is not downloading email messages for that account, new messages arrive on my laptop as "unread". The minute I hit send/receive on the tilt 2 for that email account, the messages that were "unread" on my laptop change to "read" right before my eyes. It's the most annoying thing. I don't have my laptop on all the time. Sometimes I might go a day or two without turning on my laptop, but as soon as my laptop email downloads new messages, all the new messages show up as "read" because the Tilt2 downloaded them first. I usually didn't even read them on the Tilt2. They show as unread on the phone and read on the laptop. Grrrrrrr.
My old tilt didn't behave that way. It's annoying because I generally reply to my email from the laptop, but sometimes I can't remember how far back I need to go to find out whether I've really read something or not. I spent 1.5 hours on the phone with AT&T tech support. During that call I was transferred to the HTC tech support rep. At the end all she had left was to tell me to do a master reset. Right now I don't feel like having to reconfigure everything and remember how I got everything the way it is. That will take hours.
Surely someone here must have a clue about a way to make this work right. I'd prefer not to go through the master reset if I can help it. There's no guarantee that will work either.
Help please????
Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
guys, I got a really odd issue with my tilt 2 and yahoo email. I got the phone setup receiving emails from a couple of my email account, yahoo and gmail. For some reason, one of my yahoo email always download all of the mails after like a day or two of use despite the fact I set it to 1 day or 3 days. What is wrong with it?
Finally!! Someone who can relate to what I'm going through.
Any fixes for this? It had downloaded over 1400 emails in one Yahoo account and everything on the phone was lagging. There were some areas I couldn't get to: Home Screen. I ended up doing another hard reset and reloading the data from there. The only thing that sucks about that is that I lose the threaded SMS that I had.
Any help would be appreciated.
Ditto on the problem. I haven't figured out why it does this yet...
same issue has happened a few times to me. only solution I found was going to yahoo on my pc & archiving old emails so I keep only 100-200 emails in my inbox.
PUTALE said:
guys, I got a really odd issue with my tilt 2 and yahoo email. I got the phone setup receiving emails from a couple of my email account, yahoo and gmail. For some reason, one of my yahoo email always download all of the mails after like a day or two of use despite the fact I set it to 1 day or 3 days. What is wrong with it?
Click to expand...
Click to collapse
This is a rare issue for me. It's happened to me less than 10 times (on my HD2 and my TP2).
The only thing I do when I see it trying to download 300+ (instead of the 5 days of mail I want), I press Menu > Send/Receive to force-stop the download. When I retry, it goes back to downloading the 5 days-worth of mail.
I have had a weird problem with my phone ever since I bought. It is a Sprint TP2 6.5 stock. I have 3 email accounts setup to various resources, exchange, gmail, & hotmail. Gmail is setup via IMAP and the others are POP3. This was done just to see if one worked better than the other. All are set to not delete email on the server. On all 3 accounts I can successfully send and receive email; all via Sense 2.5. However, when I delete 1 or any number of messages they do show deleted but return upon the next scheduled checking for email or sometimes will show up again hours later. It is quite odd because I have tested this many ways including just one account at a time, IMAP and POP3, and bypassing Sense. If I bypass Sense the email stays deleted on the phone. This tells me there is something wrong with the Sense 2.5 interface. Has anyone else heard of this problem or know of a solution?
I can confirm this as well. I stopped using sense to delete and just go directly to the inbox. Really annoying and have not been able to find a solution... I just hope this eventy gets fixed in a future build!
Anybody? I am surprised there is not more feedback on this. Do some people not have this issue?
Weill, I went ahead and downloaded the 6.5 ROM from HTC again and flash my phone hoping perhaps something went wrong last time. No good. It is still happening. This has got to be bothering more people than just a few.