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I have a couple of POP3 accounts on my O2 XDAIIs. I used to be able to download my email from ISP without problems.
Lately, when there is any email waiting, it will connect and try to download and pop up the following message "Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again."
The other POP3 accounts work fine, even with the same ISP, and this POP3 account used to work when I first got the unit. The POP3 account in question works fine from my Treo using the same SIM card (I have Cingular).
I searched all over the web and forums, I see many have the problem and some have not been able to resolve it. I tried:
1) Soft and Hard Reset
2) Deleting and reentering the account
3) Used the Sprite Mail cleanup utility (which basically cleans all emails and attachments)
4) Tried a registry key that had worked for some: HKEY_LOCAL_MACHINE\Software\Microsoft\Inbox, create new DWORD ForceOffSSL and give it a value of 1.
5) Checked with my ISP – they could not see any problem with the account and works with anything else but my O2 XDA IIs.
6) I tried the Flemail 2006 program (formerly WebIS) and it worled for email. But the program is so buggy and slow that I had to delete it. This tells me the problem is with the native pocket outlook.
If there is NO email, it will connect, check and disconnect with no error.
There is a timeout somewhere. The other accounts can connect and download without problems.
Has anybody else had this problem and does anybody have any suggestions?
:evil:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
PPC6700 with same problem
I just purchased the PPC 6700 and I love the device itself, but I have had many problems with it after owning it for only 4 days.
1. Sprint failed to let me know that my phone had to be updated. Thanks! I only found out about this update after 1 hour of phone tech support trying to find out why my phone randomly went into flight mode. What a pain in the ***.
2. I have my own servers and cannot download my mail from them or my home isp. Sprint by the way repeatedly told me this must be an issue with you server. I told him after being on the phone for 3 hours (I could tell he wasn't happy) "You must be right! Microsoft has always developed software much more then anything ever put out in the Unix world".
So the only help I guess I can offer to you is "Yes, I have the same problem with the native outlook that comes with WM5.0
likegadgets said:
No one else has had this problem? Any suggestions?
I know it is device specific as it works on the same GSM account on a Treo.
Click to expand...
Click to collapse
Whenever I see this (and I see it a alot) on mt XDA IIs, I just select Accounts|Clear <account>
If it doesnt work immediately then I restart the Outlook Inbox app and/or disconnect/reconnect.
Been through searching registry/deleting this & that database file / re/installing accounts. Havent had to do that for ages.
I access 5-6 pop accounts from various servers, several are my wife's. My bet is that it has something to do with whether the current status of the emails downloaded in your device matches the server etc - due to the function that you can delete the emails from the server by downloading, deleting and then deleting from the 'deleted items' folder and re-sycning
HTH
ME TOO! Any resolution??
I am having the SAME EXACT PROBLEM with my new 6700...did you ever find a resolution?
THanks,
I am having the same problem on a Hermes / TyTN.
My first TyTN was fine. I have 3 email accounts. 1 uses SSL and the other 2 don't. There were no problems using either account.
Having replaced my 1st TyTN with a new one (due to poor wifi on first device) I now get the message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'.
The only solution is to use the ForceOffSSL setting for my 2 none-SSL POP3 accounts. Then I have to reboot the TyTN without the ForceOffSSL settings to use my SSL POP3 account.
Continually changing the ForceOffSSL setting and rebooting is annoying, so for the time being I'm using nPOP email client for my non-SSL accounts.
getting an email timed out on cingular 8525
I am getting the same message 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again'. I am having the same problem intermittently with Htc Tytn with a pop account yahoo. I seem to connect without a problem on the internet but i do get this error intermittently. any solution?
Same here ... cannot send mail via OptOnline Account
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OK...I got a resolution to this last night on the Cingular forum.
Quick answer is that OOL's SMTP Server is locked down. I needed to change the outgoing server to Cingular's (CWMX.com).
Thanks to anyone who took the time to click-in on this thread.
Happy New Year, all!
-pvs
===================
Hi all, OK, this marks my first post on this board. I've been a lurker for a few months, and have settled into a Cingular 8525 as my first Pocket PC Phone.
I noticed a few days ago that I could not send mail via my OptOnline Account, unless I was using WiFi or the 8525 was tethered to my home PC via ActiveSync. I was thnking all along that it was probably due to some piece of third party software that I installed over the past few weeks (a hearty thanks to all on these forums who develop and/or market their wonderful wares, btw).
But today, for a lack of anything else to do, I hard reset and tried simply setting up that one account to try my machine out in its pure form. Lo and behold, I still get the same error, 'Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.'
As a matter of fact, it seems this message itself is in error, since it happens when I try to SEND a message, not when I try to receive them. I have even received emails in this account at the same time this error message appears, but at any rate, messages in my outbox do not get sent.
As far as I can tell, all the settings are correct. I have played with them, and tried all the permutations I can think of, but this baby will not send mail via this account. My XpressMail and Hotmail accounts work fine, both sending and receiving, and I can browse the web fine via My ISP or WiFi.
I have spent a lot of time searching the web for an answer to this problem, but it seems it's been quite prevalent with WM5.0 devices for well over a year, and still does not have an answer.
So ... my first post ... which should have been a thank you all, and Happy New Year, has turned into a request for the talents of you folk who know so much more than I regarding these devices.
Can anyone please lend a hand? Also ... is it "legal" to cross-post this message onto other forums on this board?
Thanks so much to anyone who can provide a solution.
-Paul Slabowski (a.k.a. pvs)
I got it working
Like others in this thread I was getting the "unable to download messages to device" error when sending. My solution is:
Try leaving the 'domain' field blank.
It's on the Server Information page, and also on the Outgoing Settings if you 'Use separate settings' for your outgoing server.
Hope this helps you.
Rich
Domian Blank
My Domain is blank and frankly im just getting very agrivated by this. Does anybody eles have other advice to give towards this "cannot download message"?
I've got WM6, I've tried clearing and deleting the account, soft resetting the phone, making sure the domain field is empty, etc. It still gives this error for my POP account while my IMAP account is fine. Anyone find a solution?
Yes, deleting the domain really works in some cases (f.e. Gmail), but the same error occurs in my other account although I delete the domain. And funny thing is that it occurs only when there are some emails in outbox, receiving emails seems to work normnally :S
I'm still encountering this problem after trying everything on this post...
any other ideas?
Just had the same problem tonight. My mail server recently changed IP addresses, so I suspect DNS issues were the cause of my problem. I tried using the new IP address in place of the host name, but that didn't work for me. The account settings didn't seem fixable. Deleting the email account entirely and adding it back did the trick.
Guys,
Cant seem to get Yahoo emails into my MDA Compact III handset.
I have gone thru the instructions, and filled in the email addy on page 1.
I am not sure what to put in for the User Name on page 2. I have tried using the email addy, and the email addy without the @yahoo.com bit. Neither work.
Obviously the password is in and saved.
On page 3 it is showing the settings as greyed out POP3 and Yahoo.
Page 4 shows Incoming mail: pop.mail.yahoo.co.uk (this was already filled out, I have tried this as a .com as well)
Outgoing mail: smtp.mail.yahoo.co.uk (this was already filled out, I have tried this as a .com as well)
Domain: this was not filled in.....
I have asked for it to connect to both 'The Internet' and 'T-mobile Internet' neither have worked.
When ever I try to 'Send and Recieve' it always just comes up with a screen saying 'Incoming E-mail Password' showing my User Name, Password and Domain. But wont do anything more.
Can anyone confirm what format a user name should be. And also if the Domain is a req firld, and what it could be.
Thanks
Matt
The user name can be anything you want displayed on your sent e-mail, I use Mike Alder in this box and it works fine, the Domain box I leave blank.
From what you describe you have let the device set itself up automatically, I configured mine manually, you can still do this, but first I would check in your e-mail application on the PC what the pop3 address is "pop.mail.yahoo.co.uk" might be the automatically loaded value - but is it correct? - I don't use Yahoo so sorry I can't be more specific - Mike
Can i add my hot mail as well?
thanks
ASZ
I think yahoo charge for their pop email service. hotmail is free to use, and even comes with all facilities for mobile devices to receive and download email.
To connect to yahoo for free via your desktop you can use a freeware application called yahooPops which runs as a pop3 server on the desktop (to which your client eg outlook talks to ), and on the back end it connects via html, translates and downloads the emails for you. Not sure it exists for pocketpc.
Other ways from the browser on the pocketpc you can use mobile.yahoo.com, or used to be a wap.yahoo.com or wap.ou.yahoo.com , which is a text only mail service.
hi all,
i have had my MDA CIII for 4months now. And i used the auto steps walkthrough to setup the yahoo. and surprisely it actully worked....that was until the other day. I dnt knw whats happened, but its like they have blocked me out or something . I am bit curious to why all of a sudden it has stopped. i know the fact you are suppose to pay for pop3 access, but then how comes its been working fine for like 4mnths.
can anyone think why it might not be working anymore?
thnx,
Snoop
Hi,
Just to update things...
I eventually managed to get yahoo email pushed to my phone by subscribing to the £12.00 a year premium yahoo account. It's worked a treat since I joined it.
Not sure why it stopped working for you, or more accurately, how it worked in the first place! But the solution is to join the premium service...for me, it's worth every penny
Matt
mtrob said:
Hi,
Just to update things...
I eventually managed to get yahoo email pushed to my phone by subscribing to the £12.00 a year premium yahoo account. It's worked a treat since I joined it.
Not sure why it stopped working for you, or more accurately, how it worked in the first place! But the solution is to join the premium service...for me, it's worth every penny
Matt
Click to expand...
Click to collapse
hey matt,
ye i know i was proper shocked the 1st few months when it was working. altho it wasnt the best. bcoz my mda kept reading both normal emails and bulk mail at same time. and i get 100's of bulk mail throughtout the day. i not to bothered enough to receive yahoo mail by paying £12. I have web'n'walk from t-mobile, i recon im better off just checking it using the wap version of yahoo mail website. which is what i would recommend if yahoo isnt your primary account.
Snoop
Good point - I have the w'n'walk, but love the push email thing and since this is my main email, it's great to keep bang up to date! Its amazing how little I use email from my home computer now.
I am lucky that I get hardly any spam into my inbox (touch wood) - and the premium yahoo (aledgedly) has better spam protection...
Matt
Hey Folks,
I've tried looking and I couldn't find anything.
I received my Tilt 2 a few days ago and set up my Outlook Email.
Everything worked fine and my Inbox and Calander tied up to my work server.
The problem is when I receive a new email...the phone doesn't receive it. I have to actually hit "SEND/RECEIVE" to get the new emails...they are pushed through!
I've checked everything and copied the settings from my previous WM phone. I have the schedule set to "As items come".
Any help?
Thank you much!
Open your Wireless Manager and make sure Microsoft Direct Push is turned on?
I am also having a problem with outlook syncing and notifications. I previously used a Tilt and then a Fuze and one of the things that I like the best was that outlook email would arrive and I would get notified quicker than on my PC.
With the Tilt2 it takes a long time to get the notification (envelope on top) and the email itself unless I send/receive.
Push is turned on all other settings are correct. My next step will be to hard reset and try again.
Has anyone else run into this issue?
Change your messaging options for your Outlook email.
Go to email box....click "Menu" then select "Option"
Then select the email account, then edit account setup.
Continue to press "Next" until you reach the "Automatic Send/Receive"
Make your changes as needed.
I have my Tilt 2 setup every 5 minutes and downloads today's messages only.
I hope this help....
That works fine for regular email accounts. I have that setup for my other email accounts. Outlook uses push mail through activesync and it should be immediate. Unfortunately something has made this stop working.
I am assuming that you have selected option under schedule "as items arrive".
If so, then you might want to look at your server to make sure that is it not the problem.
If not there, you might try deleting and reinstalling the outlook active sync account on your phone.
If that does not work, you might have to resort to a hard reset.
Good luck.
Can someone help me here please?
I have Exchange set up on my Desire. Occasionally, the last day or so's emails will not show on the phone under the inbox. They are there on the PC which is also on exchange but not the phone!
If I move the lost emails using the pc to a subfolder then back to the inbox and then resync the phone, the emails reappear on the phone's email app!
Any clues about what is going on here?
Ed
p.s. I use 4smartphone's exchange service
Are you sure none of the clients are removing the mail from the server after reading?
We have been having this problem in our office as well, without the use of phones. Some computers see all emails and others tend to make a selection. Really really annoying.
Couldn't figure it out.
I was getting this the first few days that I had the phone, in desperation I deleted the account each time and added it again. I think I did this three times in all, but I've not had it happen for sometime now. It's my own Exchange server running Exchange 2007 - I couldn't find anything in the logs to indicate a problem, and as it's not happened since I not bothered to look any further.
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Exchange 2010 Calendar
daesimps said:
My wife's phone has done it a couple of times. Mine never has. We both use Activesync against my own 2010 Exchange server.
Deleting the account and re-adding seems to sort it, but is a pain. The mails are definitely there on the Exchange side. The mails seem to appear initially on the phone and then some time after (during another sync) disappear completely from the phone.
Dae
Click to expand...
Click to collapse
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
What makes it really weird is that touchdown running on the phone doesnt bugger it up! I may email HTC just to get really annoyed and fobbed off by them....
rveupen said:
You mention you are syncing with an Exchange 2010 server. Does your Calendar also get synced?
Click to expand...
Click to collapse
Yep - the Calendar syncs.
Unfortunately the Desire doesn't support stuff like setting appointments to free/busy/out of office and if you create a repeated appointment on the phone you can't set an end date.
These are issues with the phone as a whole though, not just Exchange 2010.
guys, I got a really odd issue with my tilt 2 and yahoo email. I got the phone setup receiving emails from a couple of my email account, yahoo and gmail. For some reason, one of my yahoo email always download all of the mails after like a day or two of use despite the fact I set it to 1 day or 3 days. What is wrong with it?
Finally!! Someone who can relate to what I'm going through.
Any fixes for this? It had downloaded over 1400 emails in one Yahoo account and everything on the phone was lagging. There were some areas I couldn't get to: Home Screen. I ended up doing another hard reset and reloading the data from there. The only thing that sucks about that is that I lose the threaded SMS that I had.
Any help would be appreciated.
Ditto on the problem. I haven't figured out why it does this yet...
same issue has happened a few times to me. only solution I found was going to yahoo on my pc & archiving old emails so I keep only 100-200 emails in my inbox.
PUTALE said:
guys, I got a really odd issue with my tilt 2 and yahoo email. I got the phone setup receiving emails from a couple of my email account, yahoo and gmail. For some reason, one of my yahoo email always download all of the mails after like a day or two of use despite the fact I set it to 1 day or 3 days. What is wrong with it?
Click to expand...
Click to collapse
This is a rare issue for me. It's happened to me less than 10 times (on my HD2 and my TP2).
The only thing I do when I see it trying to download 300+ (instead of the 5 days of mail I want), I press Menu > Send/Receive to force-stop the download. When I retry, it goes back to downloading the 5 days-worth of mail.