Develop Bugs

Unlocked, Rooted, AOKP/franco loaded GNexus sent for warranty.

Long story short my nexus got sent to warranty by accident/someone else's mistake.. before I could flash factory rom and lock bootloader.
I'm pissed off and worried. The problem was that the charging jack gives issues. At times it charges properly, other times it thinks its through USB. Once a charger is connected after rebooting, the phone thinks the charger is always connected even after you remove the charger.
Will they look at this and say its a software problem (even though its not) and send it back with a voided warranty? Or will they change the part without checking software or even better send me a refurb right away? Or will I just get it unfixed where I can flash to factory then send back?
I really don't know what to do. So far its been 9 days since it was sent.
For those wondering I'm in Toronto.

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Did you try a different cable at least?
I have a random HTC cable that is bad (I think) says it's charging via USB when It's on AC, it even charges at USB speed. My original cable was loosing connection so I ordered a new one from Amazon for $6.99 (spend over $25 to get free ship)
http://www.amazon.com/Mediabridge--...8TIK/ref=sr_1_5?ie=UTF8&qid=1331187364&sr=8-5
In my honest opinion, rooting a phone shouldn't affect hardware like your USB port. My cable went bad from dropping my phone from my desk to my chair mat cause my chair would catch the cord and pull the phone. New cable fits nice and tight ;-)

shoman24v said:
Did you try a different cable at least?
I have a random HTC cable that is bad (I think) says it's charging via USB when It's on AC, it even charges at USB speed. My original cable was loosing connection so I ordered a new one from Amazon for $6.99 (spend over $25 to get free ship)
http://www.amazon.com/Mediabridge--...8TIK/ref=sr_1_5?ie=UTF8&qid=1331187364&sr=8-5
In my honest opinion, rooting a phone shouldn't affect hardware like your USB port. My cable went bad from dropping my phone from my desk to my chair mat cause my chair would catch the cord and pull the phone. New cable fits nice and tight ;-)
Click to expand...
Click to collapse
I know for a fact its faulty hardware. It's actually a common issue with this phone http://code.google.com/p/android/issues/detail?id=23789

[Q] Nexus nonchargeable, starts smoking(!), still turns on

Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.

majar said:
Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.
Click to expand...
Click to collapse
A) Sounds like a short circuit somewhere. My guess would be the connector or close to it.
B) I certainly didn't but I'm sure it's happened to someone.
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?

chjade84 said:
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
Click to expand...
Click to collapse
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
chjade84 said:
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?
Click to expand...
Click to collapse
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
P.s.: Just bought it in january so generally sending it back shouldn't be a problem - if I can get it unrooted.

majar said:
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
Click to expand...
Click to collapse
Yes I kind of forgot about that...
majar said:
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
Click to expand...
Click to collapse
Well that's "good" in that we know the cable isn't shorted. I thought maybe some pins or wires were touching inside the cable that would cause a short (+5VDC and GND) even without the cable being plugged into anything.
So it does look like the fault is in the phone somewhere... And that could be just about anything.
Being that it's Amazon they probably will just replace it and not even bother with checking for it being rooted - especially since you can say it's smoking. As far as I know only the carriers will turn on the phone and look it over (not to mention most Amazon employees wouldn't know root it it reached out of the phone and smacked them across the face). Other 3rd party stores just mark it as defective and put it in a box to send back. I'm not sure how Amazon's return process works though.
I had several problems with my EVO (speakers mostly) and had it rooted when I took it in. They just fixed it anyway and even told me they liked what I had done with it a few times.

Hey, just to give an update I didn't get a specific explanation but Amazon replaced the battery, cable & charger. Now its working again. No problems with it being rooted, they even left rooted but installed stock android & kernel.

I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends

peacebomber said:
I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends
Click to expand...
Click to collapse
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.

marrrio_ said:
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.
Click to expand...
Click to collapse
when i sent them my phone i couldn't bring back to stock software but i still shipped it out either way, i actually got an email from samsung today saying a component has been replaced and being shipped out back to to me, so i guess they fixed it with it being rooted, so when i receive it ill let you know

Well I got back my phone today and its charging again. But they restored my phone back to factory setting. So I lost all my pics and phone didn't restore previous apps etc but oh well as long as they fixed it and no questions asked I'm happy
Sent from my Galaxy Nexus using xda app-developers app

[Q] Computers No longer recognize device no more recovery

So after several weeks trying to figure out what is wrong with my device I came to the conclusion that the USB port on my GNex went bad
here's a few reasons why:
-GNex No longer chargers when plugged in the wall outlet tried several OEM and non OEM USB cables
(but will somewhat charge if the phone is turned off but very slowly and has an error) It shows the battery icon then
it will flash twice the battery charging icon then back to the battery icon with the bolt in the middle and will do that through out the night.
Had a custom rom on there tried changing roms but my computer no longer recognized it and so i've installed removed various drivers
and tried different PC ports and nothing would let it recognize so I manually download a rom on the phone but it wouldn't install.
So I was finally able to odin back to factory stock but that still didn't do anything not only I can no longer go into recovery because it seems to
not have one so I'm stuck and it's getting on my nerves because the only way I can charge it while it's on is plugged into the computer.
I'm my money is that USB port on the phone is malfunctioning so I'm trying to relock the bootloader but can't find a through the terminal, because ADB does not work. Technically the phone still has manufacture warranty. So any help would be appreciated. Thanks guys

Does your computer recognize it in fast boot?
Sent from my Galaxy Nexus using xda app-developers app

I had the exact same issue with an old T989 (T-Mo SGSII). Same symptoms and everything. What got me through the insurance claim was that I told them that the phone was doing an OTA but somehow it failed and it was stuck at the ODIN screen. What really happened was the USB port gave way while restoring to stock which caused the soft brick, but after that the USB port was completely nonfunctional. Try re-positioning the USB cable, the port might be making bad contact with the pins. Other than that, I would just ship it as is since they hardly check that the phones are rooted or in your case, an unlocked bootloader.

No it doesn't recognize it in fastboot or anything it says unknown device. As far as sending it back in I've been on the samsung website trying to request a service repair, but I've also purchased the phone on CL. But I didn't have a problem with it for several weeks so I know it really wasn't a defective unit. Yeah, I thought about reposition the USB cable to no avail.
I didn't think about using that... how did you manage to get an RMA or something to get it replaced

So you can use the device itself fine? Cab you go into play store? Download booot unlocker . it locks/unlocks the bootloader from the phone itself
Sent from my Nexus Prime

Questions go in Q&A
Thread moved
Thanks
FNM

My apologies if it was in the wrong thread. Yes I'm able to use the phone fine and everything it's just the charging and recognition that's causing problems.
Another question what do I need to be able to open a repair request from samsung or how do I go about it. went to the website but all it does is take me to FAQs?

Well unfortunately boot unlocker won't work because I don't have root and I can't root my phone through ADB or anything like that because like before PCs won't recognize phone at all unless there is a method I can use through the terminal editor

I don't want to hi-jack your thread, but I am also having a similar issue.
I am running CM 10.0.0 but the cell phone will charge, but will NOT connect to the computer. I have tried two different cables and on 3 different USB ports on two different computers. I have the Samsung drivers downloaded and installed. I did not have this issue before the unlock/flash of CM. Is this is a known issue? Is there anyway around it?

I'm starting to think its a USB port issue

If it hasn't been said before, this is a very common problem, it even happens with a few Samsung phones. It's not software related, all hardware, the micro USB port is lousy.
Unless you want to work with Samsung, who, based on my experience, will probably want to charge you "because you broke it", there's the incredibly hard-to-find Pogo Dock or the inductive charging mod, which is actually kinda neat I may do that, I already have all the touchstone stuff...
There's also DIY replacement of the USB daughter board or whatever the exact term is.
In any case, Samsung *might* help you, for a decent fee and 2 weeks' (or more) time.

Yes, try to analyze USB port pins for damage, dirt, bent, anything that can cause a lousy connection (or none whatsoever)
Sent from my i9250

Yeah, I mean I would have to figure something out because I can't transfer files and the only to do it is to upload them to the cloud which is not optimal and real pain.

well out of nowhere USB starting working and charging now normally. So that's cool I'm glad now just to wait till ubuntu comes out.

[Q] Specific USB cables for S4?

Hello guys,
The reason I ask this question is because when I was trying to root my phone I was using a micro usb cable that I bought off of newegg and it only charged my phone.. I had to switch to the usb cable that came with the phone to actually let windows detect my phone.

The cable you bought was most likely a pin-shorted one that enables "fast charging". Any standard USB cable will work with the device. If you want a spare, get a BlackBerry OEM cable. For some reason, they're quite high-quality.
e: My old one's quite worn out. Just bought a new one.

k0nane said:
The cable you bought was most likely a pin-shorted one that enables "fast charging". Any standard USB cable will work with the device. If you want a spare, get a BlackBerry OEM cable. For some reason, they're quite high-quality.
e: My old one's quite worn out. Just bought a new one.
Click to expand...
Click to collapse
But the weird thing is the cable works for my LG G2X. It doesn't work for my S4.

http://www.ebay.com/itm/6ft-Samsung.../140944620745?ssPageName=ADME:L:eek:C:US:3160
I ordered that cable and it came today... Plugged it in to my phone and it didn't detect it. It only charges.
Any of you other guys have that problem? I'm going to try the blackberry one that k0nane suggested.

I tried a blackberry cable at work and it didn't detect my phone. Went to my car and got my Nexus 7 cable and it worked fine for detecting phone + rooting. My HTC and 5 foot long generic cable has worked fine.
Connect directly to computer if you are currently connecting through a hub?

Yeah I've tried connecting through the back of the computer and it's a no go. Anyone else have any ideas? I just bought the blackberry cable and I hope it works.

I got my BB cable today, and while I can confirm that it works normally, it's a disappointment. Certainly nothing like the cables of old. If you need a cheap one, you're probably still better off with it, but the legend it ain't.

k0nane said:
I got my BB cable today, and while I can confirm that it works normally, it's a disappointment. Certainly nothing like the cables of old. If you need a cheap one, you're probably still better off with it, but the legend it ain't.
Click to expand...
Click to collapse
Sweet. Hopefully it'll work for me too. I'll keep you posted.

I just got the blackberry cable today and I can also confirm it is working for the S4.

G4 Charge/USB port issues

I've had my G4 since almost launch day and within weeks the supplied USB cable stopped charging the phone. I thought it was a cable problem, but it worked fine with other devices.
I tried other cables with the G4 and these still charged it so I thought nothing more of it until charging degraded with every USB cable I own to where the phone would only charge 20-30% during an overnight charge and the phone would frequently not recognise it was plugged in at all. I contacted LG who did a repair under warranty and all was fine.
I've now had the repaired phone back for about 3 weeks and the same problems are starting up again and it's only a matter of time until I am forced to return again for a repair.
Is anyone else having similar problems? I thought I may have just had an unlucky manufacturing problem, and the LG reps confirmed that to repair my phone they basically replace all the internal circuit boards and components rather than just replacing the individual component that is faulty (in this case the USB/charging port)

Basic debugging includes asking stupid questions, so please forgive but still answer any of those
Are you using a different charger? If so, check if that one is within specifications and if you do send in for repair again, use a different charger.
Are you propping up the device at an odd/weird angle or in a dock of some sort with the cable attached?
(As they replaced the entire print, it's probably not this, just the USB-micro port bent or broken.)
You could double check the wall outlets being used, there might be some kind of electrical problem there.
Either using all kinds of fancy electical testing gadgets, or stick a USB light into the hub or charger, does it flicker?
When sending it back for repairs, did they check the stock charger as well?
Hopefully these questions help you find any logical or plausible cause.

FreezyExp said:
Basic debugging includes asking stupid questions, so please forgive but still answer any of those
Are you using a different charger? If so, check if that one is within specifications and if you do send in for repair again, use a different charger.
Are you propping up the device at an odd/weird angle or in a dock of some sort with the cable attached?
(As they replaced the entire print, it's probably not this, just the USB-micro port bent or broken.)
You could double check the wall outlets being used, there might be some kind of electrical problem there.
Either using all kinds of fancy electical testing gadgets, or stick a USB light into the hub or charger, does it flicker?
When sending it back for repairs, did they check the stock charger as well?
Hopefully these questions help you find any logical or plausible cause.
Click to expand...
Click to collapse
Hi FreezyExp,
1. I am using the standard charger that came with the phone, but this has not been repaired/replaced. I have tried other chargers too, but all the same issue.
2. No weird propping up or anything like that. If I hold my phone while it is plugged in it is constantly vibrating as the charger connects and disconnects, and if I place it on the desk to charge I have to ensure that I have at least 3-4" of cabe "on the desk" to give it enough support to make the connection.
3. Wall connection is fine and I have tried it with a range of outlets around the home, both with extension sockets used and plugged directly into the wall and there is no different. No flickering light when using a USB light either.
4. When I sent it back all they asked me to return was the main section of the handset - so no battery or rear cover, no cables or chargers etc
It does seem to be the same issue as last time, a USB connection becoming loose from the main motherboard, but it seems weird that I have had the same issue twice in the space of 4-5 months.

I've been having some sort of problem with my G4 usb port. If I plug it in to a computer, it will lose connection and get a connection again if I barely touch the end of the cord at the phone end. I've tried many different cords and different usb ports on my computer, but it still has problems.
I can't fast charge, either. When I plug it in to fast charge, it actually starts discharging even faster. I've had some extreme battery life problems, too. It drained from 100-36 the other night with everything disabled, and it's been doing that kind of thing a lot lately. I'm guessing that the charging port is what's messing up my battery life because it won't charge correctly.
Never dropped it or anything.

I got my G4 on January 24 and my USB port has also failed. I am getting a replacement from Verizon, but am concerned that a six month old phone has this issue.

I also own a G4 H815. A while ago the phone started not receiving any charge from the cable and I would have to prop it up from right under the cable's micro usb end. Thought it was because it was bent inside the port and not making connection with the cable so I had the port replaced. Now I'm experiencing the same problem and I think it might be the cable that's already gone kaput and is effing up the port itself. I took the phone to the same place to get the port replaced again and bought new cables (I lost both the original adapter and the cable, which were charging slow anyway. Now using a 2A Asus adapter which works great) and when I asked the guy at the repair shop, he says it's a chronic issue with G4 devices. I don't really understand how it would happen twice in just a few months even with a new charger port. What should I make of this? Did they replace my port with an already faulty one, cahrged me full price and now trying to sell this bogus or am I really doomed with this phone?