T-Mobile Warranty Questions - Touch Pro2, Tilt 2 Windows Mobile General

I have the T-Mobile Touch Pro 2 that I bought from T-Mobile, but I no longer have service through T-Mobile (SIM Unlocked and using on AT&T).
Does anyone forsee any difficulties with getting it replaced through Warranty should the need arise? I've had some very strange behavior lately and its made me start thinking down these paths, and I figured that I would go ahead and ask.
Thanks!
Jason

and what about warranty if it has been unlocked and being used in Kazakhstan?
now im having problems with incall sound

I've heard problems with returning U.S. carrier brands for warranty work from outside of the U.S. (I had a friend that had an AT&T Tilt and he was in Germany and needed some Warranty work and he had to either wait until he returned for school or else send it to me and have me do the warranty work for him). The official HTC model I believe has worldwide warranty support though.
Jason

myrandex said:
I have the T-Mobile Touch Pro 2 that I bought from T-Mobile, but I no longer have service through T-Mobile (SIM Unlocked and using on AT&T).
Does anyone forsee any difficulties with getting it replaced through Warranty should the need arise? I've had some very strange behavior lately and its made me start thinking down these paths, and I figured that I would go ahead and ask.
Thanks!
Jason
Click to expand...
Click to collapse
I don't think you can do it unless you can persuade HTC to do it...

Related

Unlocking T-Mobile HTC Touch Pro 2

How do I unlock a T-Mobile HTC Touch Pro 2? Are there any benefits to unlocking the T-Mobile version? I have a T-Mobile HTC Touch Pro 2 that I'm going to be putting up for sale (ebay). All the phones that I've seen listed on ebay are already unlocked and I would like to know if I there are any benefits for a potential buyer in unlocking mine before listing. Any input is greatly appreciated.
Bizz08 said:
How do I unlock a T-Mobile HTC Touch Pro 2? Are there any benefits to unlocking the T-Mobile version? I have a T-Mobile HTC Touch Pro 2 that I'm going to be putting up for sale (ebay). All the phones that I've seen listed on ebay are already unlocked and I would like to know if I there are any benefits for a potential buyer in unlocking mine before listing. Any input is greatly appreciated.
Click to expand...
Click to collapse
You would have to either buy the unlock code if its available somewhere and put in lets say an AT&T sim card in your phone and enter the unlock code or wait for XDA Dev's to come up with a work around.
Benefits of having the phone sim unlocked are that it can be used by any service like AT&T or other GSM svcs.
How much you want for it ??
I was actually thinking of doing this myself. Unless the ATT version come out soon, and isnt that stupid maroon color I will probably try and get the T-mobile version and unlock it.
The T-Mobile version does not have AT&T's 3G bands! If you do not care for 3G, why not buy the European version which looks better?

Unwanted upgrade IS covered by HTC Warranty

If, like me, you bought your Desire from someone who was selling it as an unwanted (T-mobile) upgrade, you may be pleasantly surprised to see the following answer from HTC UK to my question of whether it was covered by manufacturer warranty:
--Me: "I've just bought a new HTC Desire from a private seller who had upgraded to the handset via t-mobile. The phone was new and I have since upgraded OTA to the latest official HTC ROM. I have the proof of purchse/upgrade document, but wanted to confirm that the handset is covered by the 2 year HTC warranty?"
--HTC: "The warranty is with the handset and not the person. So long as you have proof of purchase / upgrade document this will be fine.
If you have any further questions or queries then please do not hesitate to contact me.
Best regards,
HTC"
so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?
Bandare said:
so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?
Click to expand...
Click to collapse
it seems so
yurikg said:
it seems so
Click to expand...
Click to collapse
your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.
no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.
cez10 said:
your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.
Click to expand...
Click to collapse
Yes - it's a manufacturer's warranty and as I'm not with T-mobile I would have to send it to HTC.
rhedgehog said:
no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.
Click to expand...
Click to collapse
How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?
Does carphonewarehouse still take in phone to repair under manufacture warranty even if you didn't buy it from them??
point is, if you buy it with t-mobile firmware and change it to HTC generic, in theory you can still have it repair by HTC.
[[deleted]]
yurikg said:
How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?
Click to expand...
Click to collapse
How do i know? cos i've been using HTC phones since 2002.
cos i've owned HTC phones since 2004
cos i've worked for shops and networks that sell HTC phones and this has always been the case.
as soon as you do anything to change the branding of the device, you have invalidated the warranty.
that's just the way it is. If you want to do these things, go ahead and do them, god knows i do it plenty, but do it knowing the full implications!
Fair enough.
My question however was asking whether I was covered by an HTC warranty even though the handset was obtained by someone else as an upgrade (the OTA update I received was an official HTC/T-mobile one and the phone rom is still branded as such)
that's ok then.
If you did the gold card thing, you're SOL.
if you just did the normal update, you're ok.

Debranded Phone = Warranty Void?

Just realised if i debranded my T-Mobile Desire then that means my phone is no longer under warranty with them doesn't it?
It's risky that's why it was repeatedly said that there was no way to flash back to the T-mobile ROM yet and there is no guarantee they will take it without that.
It seems that topics lately have been completely forgetting to mention that and just saying you can do it.
I knew there was no way of going back until we get root and can dump a T-Mobile rom. I just never planned on dropping my Desire into a glass of Tia Maria and Coke! lol.
Ach they probably wouldn't even notice lol. Just say you removed some of the branding
Would it really void warrenty anyway? It's not even a custom ROM.
The branding is so minimal maybe they will not even notice. I'm not sure if they would check. Worst they could do is send it back i suppose!
If your device was dropped into liquid the device will be out of warranty anyways.
There is a small white sticker beneath the battery connector, when it becomes wet, the sticker turns red. (next to that: the whole mainboard will be a sticky mess: tia maria & coke: lots of stickyness..)
The repair service will tell you that this accident is not covered by warranty.
Hope you can get your insurance pay for a replacement.
Regards,
EqX
Both water indicators are bright and shiny white still. It wasn't the entire phone that went under either. Just less than half maybe ha ha.
Hi,
I was wondering if you have got the softwareupdate 1.21? i also have a HTC Desire (Branded with T-Mobile software) and i do not have the update.
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell
MacWell said:
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell
Click to expand...
Click to collapse
Yes: rooting. Check the stickies.
JohnSteveDoe said:
Yes: rooting. Check the stickies.
Click to expand...
Click to collapse
yes i know it is posible when you root a device but then you lose your warrenty..
is there a way to get a normal installation on your HTC Desire (from non branded versions) without losing the warrenty
well, you can ry to send it back.. lol..
ugmeme123 said:
well, you can ry to send it back.. lol..
Click to expand...
Click to collapse
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC
there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature
MacWell said:
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC
Click to expand...
Click to collapse
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.
VeeDubZ said:
there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature
Click to expand...
Click to collapse
I think i have a diferent because i live in holland.
But i'll keep it in mind if t-mobile doesn't help me at all.
Thank you!
JohnSteveDoe said:
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.
Click to expand...
Click to collapse
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try
MacWell said:
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try
Click to expand...
Click to collapse
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay
MacWell said:
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay
Click to expand...
Click to collapse
Who is your provider? Are they saying send it back to be de branded or send it back to end the contract?
Sent from my HTC Desire using XDA App
Are you guys from the US of A? If so i just read in the news today about some new law in the states which allows you to root your phone and it wont affect your warranty. But if you are from asia having a rooted phone is going to cause you problems. My friend just sent in his rooted nexus one and the htc service centre was giving him lots of problem for it.

Friend's Galaxy S3 was locked by AT&T

So my friend has a dilemma here. He bought a Galaxy S3 off craigslist a while back. Now one month later his phone was locked by AT&T because it was reported stolen by the person he bought it from. Is there anything he can possibly do? He has already called AT&T and they refuse to unlock the phone, he can't use it whatsoever on his AT&T service.
Unless I'm wrong, he's pretty much screwed.
Whenever a purchase on craigslist is made you must always insist on the person giving a receipt signed by both of you. Your friend seems to be Sol.
Sent from my SAMSUNG-SGH-I747 using xda premium
Is there more to the story you're not telling? What is there incentive for doing this?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
I wasn't aware ATT blocked IMEI like VZW/Sprint block ESNs. That's unfortunate about your friend's phone.
Sell it to someone internationally if you can unlock it.
Similar Question
ferhanmm said:
Sell it to someone internationally if you can unlock it.
Click to expand...
Click to collapse
A family member of mine in the caribbean, Trinidad to be specific purchased a factory unlocked TMO version Samsung Galaxy S3 from someone and now they seem to be having trouble with making and receiving calls on their network (Bmobile is the network there). I told my cousin that he may have purchased a stolen phone and the IMEI may have been blacklisted but I didnt think that was possible internationally? Could there be another reason like the network is not compatible; Bmobile is in the process of setting up HSPA+. The phone is also rooted. Could that be a problem also? Thanks in advance for any help you can give me. Also he has been receiving a software update from TMO, the 94mb one. Could updating the software make it work?

Question T-Mobile Network Issue

Hello
Hopefully someone here can point me in the right direction for help or assist.
I purchased a unlocked Galaxy Z Fold3 off of Swappa.com. Ive purchased many of phone off this site and had no issues including this Fold3. When I got the phone i placed my T-Mobile sim in the phone and all was fine since the phone was unlocked. When T-Mobile pushed the Android 12 update out we all know it caused issues with the phones network. Since i did not purchase the phone from T-Mobile i sent my phone to Samsung so they could fix the issue. Since they knew of the issue with T-Mobile they replaced the motherboard of the phone. Well that sim locked the phone to the original carrier which i found out was Spectrum Mobile. Spectrum states they cannot unlock the phone because they cannot see the IMEI on their network. T-Mobile sees the IMEI on their network from when i used the phone before the update, but they stated that since the original carrier is Spectrum, they have to unlock the phone. Samsung states that one or the other will have to unlock the device because they do not have carrier unlock codes even though they replaced the motherboard which cause the phone to lock again. After weeks of the back and forth i paid a site to give me a unlock code for the phone via Spectrum Mobile. the code they sent did not work and they refunded me my money. But now im stuck with a brick unless i get a Spectrum Mobile account. The phone works fine on their network but i refuse to get their internet service so i can get a mobile account just to use the phone.
Anyone have any advice as to how i can get the phone unlocked again? I reached out to the person i purchased the device from and they didnt have the unlock code. Also the IMEI is clean because Samsung, Spectrum, and T-Mobile checked it.
Right now, you can either pay for an unlocking service or, and this is the REALLY hard part, wait until Spectrum's IMEI Database is updated with the new IMEI for your device. This will come from Samsung when they Sync, but no telling how often that is.
The bad thing is, it can take weeks or a month or more. No one knows.
If you are in need RIGHT NOW, I would look for a good Unlock Service and pay them, but it can also take a while with how new these phones are.
Talderon said:
Right now, you can either pay for an unlocking service or, and this is the REALLY hard part, wait until Spectrum's IMEI Database is updated with the new IMEI for your device. This will come from Samsung when they Sync, but no telling how often that is.
The bad thing is, it can take weeks or a month or more. No one knows.
If you are in need RIGHT NOW, I would look for a good Unlock Service and pay them, but it can also take a while with how new these phones are.
Click to expand...
Click to collapse
Do you know of any good reliable unlock services?
MAC20 said:
Do you know of any good reliable unlock services?
Click to expand...
Click to collapse
I would suggest one, but I have not used one in so long I can't really suggest one. Sorry.
Talderon said:
I would suggest one, but I have not used one in so long I can't really suggest one. Sorry.
Click to expand...
Click to collapse
Thanks
MAC20 said:
Hello
Hopefully someone here can point me in the right direction for help or assist.
I purchased a unlocked Galaxy Z Fold3 off of Swappa.com. Ive purchased many of phone off this site and had no issues including this Fold3. When I got the phone i placed my T-Mobile sim in the phone and all was fine since the phone was unlocked. When T-Mobile pushed the Android 12 update out we all know it caused issues with the phones network. Since i did not purchase the phone from T-Mobile i sent my phone to Samsung so they could fix the issue. Since they knew of the issue with T-Mobile they replaced the motherboard of the phone. Well that sim locked the phone to the original carrier which i found out was Spectrum Mobile. Spectrum states they cannot unlock the phone because they cannot see the IMEI on their network. T-Mobile sees the IMEI on their network from when i used the phone before the update, but they stated that since the original carrier is Spectrum, they have to unlock the phone. Samsung states that one or the other will have to unlock the device because they do not have carrier unlock codes even though they replaced the motherboard which cause the phone to lock again. After weeks of the back and forth i paid a site to give me a unlock code for the phone via Spectrum Mobile. the code they sent did not work and they refunded me my money. But now im stuck with a brick unless i get a Spectrum Mobile account. The phone works fine on their network but i refuse to get their internet service so i can get a mobile account just to use the phone.
Anyone have any advice as to how i can get the phone unlocked again? I reached out to the person i purchased the device from and they didnt have the unlock code. Also the IMEI is clean because Samsung, Spectrum, and T-Mobile checked it.
Click to expand...
Click to collapse
I have an Unlocked Fold 3 also now using the T-Mobile network and keep experiencing network connectivity issues. In placed where I used to get good 5G signal now I only get LTE and sometimes my data connection drops to H or H+, sometimes just R for roaming.
So they believe the Android 12 update killed the Motherboard in our phones for T-Mobile? Also how long did it take to get your phone back from Samsung after the repair?
BigMosley said:
I have an Unlocked Fold 3 also now using the T-Mobile network and keep experiencing network connectivity issues. In placed where I used to get good 5G signal now I only get LTE and sometimes my data connection drops to H or H+, sometimes just R for roaming.
So they believe the Android 12 update killed the Motherboard in our phones for T-Mobile? Also how long did it take to get your phone back from Samsung after the repair?
Click to expand...
Click to collapse
Samsung sent me a shipping label that was two day shiping to them. it took about a week or so to get back. Yes, something with the T-Mobile Android 12 update caused an issue where Samsung has been replacing the mother board of the phones. I found out when i was looking on T-Mobiles forums and a person stated that is what fixed theres. So i contacted Samsung and told them about the Andorid 12 update causing the issue and they had me send it in since they knew of the issue.
MAC20 said:
Samsung sent me a shipping label that was two day shiping to them. it took about a week or so to get back. Yes, something with the T-Mobile Android 12 update caused an issue where Samsung has been replacing the mother board of the phones. I found out when i was looking on T-Mobiles forums and a person stated that is what fixed theres. So i contacted Samsung and told them about the Andorid 12 update causing the issue and they had me send it in since they knew of the issue.
Click to expand...
Click to collapse
Thanks for the quick reply. I have had my Fold 3's screen fixed in the same day by going to a local UBreakiFix, any idea if they can also do the Motherboard swap out?
BigMosley said:
Thanks for the quick reply. I have had my Fold 3's screen fixed in the same day by going to a local UBreakiFix, any idea if they can also do the Motherboard swap out?
Click to expand...
Click to collapse
im not sure. you may have to call them to see.
MAC20 said:
im not sure. you may have to call them to see.
Click to expand...
Click to collapse
I'm going your route and sending in the phone to Samsung. I even noted others online shared the same experience I am having and the motherboard was replaced.
Talderon said:
Right now, you can either pay for an unlocking service or, and this is the REALLY hard part, wait until Spectrum's IMEI Database is updated with the new IMEI for your device. This will come from Samsung when they Sync, but no telling how often that is.
The bad thing is, it can take weeks or a month or more. No one knows.
If you are in need RIGHT NOW, I would look for a good Unlock Service and pay them, but it can also take a while with how new these phones are.
Click to expand...
Click to collapse
@Talderon ive tried two unlock companies so far and neither have been able to unlock the phone. The person i bought it from wants me to mail it back so they can unlock it with a pc. Not going to happen so i won't get it back LOL. I think im just going to get on a friends Spectrum Mobile account and wait 30 so they can unlock it. Think thats my only choice.
If I'm on Google Fi (Which is T-Mobile) is it better for me to get the T-Mobile version of the phone off of Swappa/eBay so I don't run into these issues?
Just buy the samsung unlocked version and then flash the t mobile rom to I have the u1 one version I never had any issues with using t mobile on my z fold 3 and you need the rom bc its helps with towers bc I was using verzion rom on t mobile and I didn't get all the service or 5g uc always buy us unlocked version never buy carrier ones bc it's just easier to flash the rom you need than buy the carrier one bc it's can be relocked at any time bc when I bought t mobile version s21 it's locked the phone so beware
livejamie said:
If I'm on Google Fi (Which is T-Mobile) is it better for me to get the T-Mobile version of the phone off of Swappa/eBay so I don't run into these issues?
Click to expand...
Click to collapse
Don't buy off swappa you get better deal on ebay bc you have money back guarantee
MAC20 said:
Hello
Hopefully someone here can point me in the right direction for help or assist.
I purchased a unlocked Galaxy Z Fold3 off of Swappa.com. Ive purchased many of phone off this site and had no issues including this Fold3. When I got the phone i placed my T-Mobile sim in the phone and all was fine since the phone was unlocked. When T-Mobile pushed the Android 12 update out we all know it caused issues with the phones network. Since i did not purchase the phone from T-Mobile i sent my phone to Samsung so they could fix the issue. Since they knew of the issue with T-Mobile they replaced the motherboard of the phone. Well that sim locked the phone to the original carrier which i found out was Spectrum Mobile. Spectrum states they cannot unlock the phone because they cannot see the IMEI on their network. T-Mobile sees the IMEI on their network from when i used the phone before the update, but they stated that since the original carrier is Spectrum, they have to unlock the phone. Samsung states that one or the other will have to unlock the device because they do not have carrier unlock codes even though they replaced the motherboard which cause the phone to lock again. After weeks of the back and forth i paid a site to give me a unlock code for the phone via Spectrum Mobile. the code they sent did not work and they refunded me my money. But now im stuck with a brick unless i get a Spectrum Mobile account. The phone works fine on their network but i refuse to get their internet service so i can get a mobile account just to use the phone.
Anyone have any advice as to how i can get the phone unlocked again? I reached out to the person i purchased the device from and they didnt have the unlock code. Also the IMEI is clean because Samsung, Spectrum, and T-Mobile checked it.
Click to expand...
Click to collapse
See you shouldn't buy carrier phones don't do that bc you always have issues and it's hard to find unlocking service just resell the phone and just buy you unlocked us version off ebay and then flash t mobile rom and you be good and then you don't never have to worry about having a brick

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